Topgear News
Ford Focus Coupe-Cabriolet
Posted on March 29, 2007 @ 2:22 pmWith the end of production of the Ford StreetKa in 2005 and the Escort Convertible in 1997 Ford have not had a presence in the growing coupe-cabriolet market.
All that has now been remedied with the two-door, four-seat, Ford Focus Coupe-Cabriolet which is now in dealer showrooms.
Sales officially started at the beginning of this year with some 600 units already with customers but it is only now that he models are becoming readily available in time for Summer… Read the rest of this article at MotorTorque here)
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April 15th, 2007 at 10:14 pm
I’ve order the CC3 version three weeks ago, I think there might be problem with the production of this car. As the dealer has told me 12 weeks to delivery and Ford has told me 16 to 20 weeks. If this is the case Summers gone before you get the car. I’ve even had connect from someone else that there is a problem with the car and even though he ordered his in Feb. he’s not due to get it until Sept.
Having said that they are nicer to look at in the flesh (so to speak) and I think an even better drive than the standard Focus.
Worth waiting for but maybe not at the expence of Summer.
May 9th, 2007 at 9:14 am
I ordered my cc3 on the 23-2-07 which was supposed to collect 1-3-07 however roof dont work on the car and fords could not fix it! new car ordered still waiting !!!!!!!!today is the 9-5-07 still waiting!!!!!!!!!!!!!!!!!!!!thats 10 weeks and i am prommised a car every week Fords still not sorted the problem
May 15th, 2007 at 1:11 pm
I was told by Fords on 11th May 2007 (Ford Information Services) that the cars were re-called in February due to a problem with the roof mechanism. Ford are obvioulsy trying to keep this quiet, my internet dealer claimed to have only just been told about this. I ordered a CC3 in mid Feb, still waiting!
May 18th, 2007 at 2:09 pm
I ordered my Focus CC3 in Feb 07 and was told it would be a month wait, however the salesperson arranged for me to have the showroom model. one week later on 1 march i drove it out of the showroom. its a fabulous car (owned 6 focus’s previously) the roof mechanism has no problems and i get stopped wherever i go by other driver’s. best car i have owned and puts the ST in the shade by miles.
May 19th, 2007 at 2:22 pm
I ordered my CC2 in January, delivery dates have been postponed 3 times now. I have been told that the car has now been built and the dealer is waiting for the car to be delivered from Italy. So far it has been a 16 week wait.
May 21st, 2007 at 12:30 pm
I ordered my CC3 at the start of feb and was told that car would start to be built at the end of feb. Then I was told end of march. Then end of April. My latest date is May 22rd but since that is tomorrow and they have not phoned my yet. Im guessin ill just have to carry on waiting. This is jsut getting silly though. If the car is not ready then dont release it. And if you do then at least tell people that there is an issue and dont try to cover it up.
May 23rd, 2007 at 6:42 am
Same boat here.
Ordered my CC3 on the 4th of feb. was told end of march but that came and went with the roof issue. then given the dates 16/05 for production, 02/06 for delivery. 16th comes and Ive phoned them to be told that production has been extended to 20 days in plant cos the cars are so custom. delivery now expected end of june/begining of july. great! :(
May 28th, 2007 at 5:21 pm
I went to see the new Focus Convertible over the Bank Holiday weekend. I was glad to see that the dealer had two in the court to look at, but horrified to see that both had massive leaks inside the car (front and back on both sides)!!! Upon asking directly if all were leaking, staff admitted that there is currently a problem with sealing the roof in wet weather. One salesman drove only a few miles from home that day and his right arms was absolutely soaked! We could not sit in the demo car, as the seats were too wet and the car completely steamed up. Looks like Ford will need to do some re-design…
May 29th, 2007 at 2:16 pm
same here as well. ordered cc2 on 3/2/07 keeps getting fobed off.I was told i would be getting it by the end of march,still waiting
May 30th, 2007 at 6:08 pm
Hoory cc3 with dealer at long last due to collect on sat but was some what supprised to find the car was actually built in sept of 06 but was not released from factory until 9-5-07 Ford have installed new roof motors as the previous ones where apparently the cause of the problem still it is finally here had to drive the dealership mad by constant calls told them was not too pleased with Fords as it has taken longer to get a car that has been built 9 months than it took to build a st220 with loads of spec modifications which only took 9 weeks to be built and delivered
June 1st, 2007 at 2:04 pm
Ordered my CC3 today - dealer says there’s a bit of a backlog so delivery August or September…
June 1st, 2007 at 5:27 pm
I have just been told by Ford’s that my cc2 has arrived in England after being ordered in January. BUT I will not be getting the car for 4-6 weeks (if I’m lucky) because all the cars are being sent to Dagenham to have quality checks on the roof
June 5th, 2007 at 9:38 pm
I ordered my CC2 on the 16th Jan and have the dubious honour of having the oldest outstanding order at my internet dealer!!! Told on the 10th May that they were building it in May for a June delivery - but no further news as yet. The only info that I’ve been given is that the delay is due to the speed that the roof opens and closes - should be 23 seconds rather than 29 seconds.
June 7th, 2007 at 12:00 pm
Well here’s some info i received my lovely new car 4 weeks ago I had it a week when the roof started to leak in various places (FORD KNEW ABOUT THIS FAULT WHEN I BOUGHT MY CAR) the garage has now had it for 3 weeks telling me it would take 4/6 weeks to fix. Ford have contacted me to tell me it will now be august/september when it will be fixed because they don’t know how to fix it. The new registrations will be out then and I will have owned the car for 5 months with one week of driving. Ford are now not letting any of the cars go out of the garages till this fault is sorted so I’m left high and dry with no car and bank loan to pay.
June 7th, 2007 at 6:30 pm
Ordered cc3 diesel on 13th Jan was told delivery on 28th March, given so many excuses by garage why it had not arrived, including that the transporter had broken down on its way to garage.
Well it did arrive on 31st May and at 2.30pm advised we could collect at 6pm that same night,at 2.45 we were contacted again by the garage to say we could not collect it as car details entered onto their computer Ford had put something called a PPI on the car to say it could not be released
It has been sitting at the garage ever since waiting for some A frame rubber that are supposed to have been already dispatched from Germany
June 7th, 2007 at 6:33 pm
Had my cc3 five weeks now fantastic car except there is a problem with a leaky roof ford have stopped all sales of these cars until problem is fixed.ford have been helpful with this problem it will be fixed so don`t let this problem put you off fantastic car fantastic drive.
June 8th, 2007 at 12:37 pm
Same story, am absolutely fuming at Fords lack of information on this. Ordered my CC3 at the beginning of Feb, for original delivery mid April. Have been promised so many deliveries. Most recently I was told I would get it last week, then next week. I have just been advised today “problems on the roof system,not on this car but in general. It is in the coutry but stuck in the pre delivery checking queue at Dagenham so will be the week starting 25th June”… I don’t believe anything they tell me anymore. I tried to cancel this weeks ago to get the ASTR twin top that I can get within a week but told I had to pay the finance company a 5% fee. I have no confidence they are telling me the truth as I have heard it so many times before. I don’t see how Ford can be having so many problems, hardly like a hard top roof is new technology out there…. Very dissapointing from Ford
June 11th, 2007 at 1:06 pm
Just had a further update from Ford - apparantly they still have not resolved the roof problem, and do not have a release date for the model! Ford are obviously trying to keep this quite, and in doing so are keeping their customers in the dark. I am now considering cancelling the order as it it is liley to be another 10/12 weeks after the release date is announced!
June 11th, 2007 at 5:19 pm
I have had my Ford Focus cc3 since April 2007 and since day 1 there have been problems with the roof, in that when it is up there is the most awful creaking and rattling noise. The staff in the service centre cannot resolve it and are waiting for Ford to get back to them. I called Ford Customer Service again today and told that Ford knew of problems but will not put a date out there for when they will fix the problems and so I have asked for my query to be escalated with a view to getting my money back. I really like the car but the noise is intolerable……
June 11th, 2007 at 10:12 pm
Ordered the CC3 on 2nd Jan, picked it up 28th April. First rain 6th of May, had towels all over the car since. I’ve been told all sorts of junk by the dealer and its been back to them ‘to be fixed’, just like the others they have sold. All are still leaking! Phoning Ford was as bad as the water torture, you know, on hold for 25 minutes before the line went dead. Told today that Ford have a team of engineers working on the problem, pity they didn’t think of this during design and manufacture like other car companies do.
Can anyone explain their legal responsibilities if I insist on a full refund?
June 12th, 2007 at 6:33 pm
I went into my local dealer this week, on Sunday and was told there was a backlog on the orders, but that he could sell me one out of the showroom. Took it for a test drive, fantastic car.
Agreed a deal, signed the paper work started to get insurance sorted, then had a call today that Ford had sent them a letter (last Wednesday and he hadn’t read it all !) that they were not allowed to sell any cars even those on the forecourt. Apparently Ford blocked the dealership when they tried to register the car and tax it. No information on timescale, no detail but mumbling something about the roof….
Now I’m not sure what to do they have my deposit, though at least I haven’t signed any finance deal yet…
June 13th, 2007 at 4:45 pm
I ordered my Ford Focus CC3 on 8th. March 2007. Estimated delivery was originally second week of June. No contact from Ford dealer so I contacted them. Was told there was a manufacturing problem and that there would be a delay. I asked did they mean a delay of 1 week, 1 month, 2 months but they didn’t have any idea. So I am completely in the dark. What a really poor service from Ford. I am very worried because I am putting my car in as part-exchange. The price was offered to me 3 months ago, (at the time I ordered the CC3), and was only valid for 3 months. I will be extremely annoyed if they offer me less for my old car once my new car is ready as the delay is their fault not mine. I did and ask someone at Ford Information Service and they are getting back to me on the matter as they weren’t sure of what will happen. I can assure them if they do offer me less I will cancel my order and take my money elsewhere.
June 13th, 2007 at 8:05 pm
Hi Have ordered my focus CC3 a month ago. Dealer been upfront with me about delivery possibly September. However reading all these comments has put me off massively. I’ve contacted ford and a ’surly customer service advisor’ who deemed to tell me he’s the ‘expert’ dealing with all info regarding the focusCC, assured me that this is all rubbish? Sounds like he’s talking rubbish don’t you think. What rights do I have to get deposit back if this problem continues? Does anyone know? I love the look of the car but at £20k I want it to be right or go choose a manufacturer who isn’t having quite so many problems.
June 16th, 2007 at 2:10 pm
After waiting 5 months I have just cancelled my order. My dealer has now said that Ford are providing them with no information and the car might not be available until after the summer. My car has been sat in a car park in Southampton for weeks, presumably outside in the pouring rain with a leaking roof. I have e-mailed and written to Ford but they can’t be bothered to reply, so I have decided to cut my losses and buy something else.
June 17th, 2007 at 11:22 am
CC3 ordered on the 2nd of April told mid June delivery. Now told end of August. We are incontact with a special team that Ford have set up to keep people up to date with what is happening with these cars. Unfortunately team like car unreliable, they don’t return your calls when they say they will and the only time you get an update is when you ring them. WHEN ARE FORD GOING TO PROVIDE LONG STANDING CUSTOMERS (this will be the 5th brand new Ford we have brought)WITH SOME CONCRETE ANSWERS. TO SAY WE ARE VERY DISAPOINTED IS AN UNDERSTATEMENT.
June 18th, 2007 at 1:28 am
work for visteon (ford parts spin-off)have found a focus cc3,but it is still sitting outside in the dealers car park waiting for the roof solution,how long has thisbeengoing on for as somebody i work with has one and hers doesnt leak was this a faulty production batch,not very good when you have a contract with a dealer and have paid a deposit,luckily i have a peugeot 307cc which is fine and doesnt leak,but still annoying as new registration will be here soon if they dont hurry up
June 18th, 2007 at 11:32 am
I ordered my cc3 on 13/01/07 for delivery on 01/03 but that date has been put back 6 times and I have just been told the delivery date of 20/06 I was given has been put back another 4 weeks. Customer service from my dealer has been appalling, they said they would keep me informed, but each time it has been up to me to chase them. Ford customer service department just said they weren’t aware of any issues and I would have to speak to my dealer.
June 18th, 2007 at 2:31 pm
Ordered my cc2 in March, got it in April, had it 4 weeks (it didn’t rain in that time) got wet when it did rain and now the car has been back at the dealers for 6 weeks while they try to sort out the leaking roof problem. PR disaster for ford! Fair do’s they have given me a hire car and customer services have been as helpful as they can but am still paying finance company for a car that I wanted for the summer and havn’t got at all. Hope ford have some good “good will gestures” to dish out after this disaster.
June 19th, 2007 at 4:06 pm
Well I ordered my CC3 in January 2007, and am still waiting for it. It has been built, and is apparently now in the country, but my friend who works at Fords has just sent me details about a hold Fords have put on the CC’s. Reads as follows :-
Subject: Focus Coupe Cabriolet -Roof Seal Integrity - SALES HOLD — Update Prior to Sale Special Attention: The Recall Co-ordinator should have overall responsibility for implementing this action within your Dealership and Retail Dealer(s).Introduction Urgent engineering investigations are being conducted in response to concerns raised on the integrity of the roof seals against water ingress. Until these investigations are completed affected vehicles MUST be HELD and NOT released to a customer. Service Instructions Reimbursement procedures and details of any action for vehicles already with customers will be communicated as soon as it is available.Vehicles Affected Affected vehicles will be identified on OASIS.Model/Variant Assembly Plant Affected Build Periods (inclusive dates)
from to
Focus — Convertible Pininfarina 21/6/2006 29/5/2007
June 20th, 2007 at 11:12 am
*UPDATE*
Ford have agreed to buy my car off me today (20/06/07) at the originally agreed price and I have been given a FREE hire car to drive around in until my new Focus CC is ready!
June 20th, 2007 at 11:22 am
The story so far!ordered 31st Dec,6 months later am still waiting for cc.1st there was a leaking roof then a slow roof motor then a back log in shipping them from Italy so it went to cologne for shipping to ease the congestion.
It is apparantly in this country now but there is yet more leaks to the roof and have now not even got a fix date!When will my nightmare end.
my buddy at work Bob has ordered a VW eos last month and i will not be happy if he gets his before me. HELP
June 22nd, 2007 at 2:18 am
My wife and I ordered our Focus CC3 on 3rd March having been given a 10 week lead time. i.e. middle of May delivery. Since then we have been given a further 4 delivery dates the latest, according to the dealers intranet, being 14th July. In my case I cannot blame the dfealership too much as thay have tried to help. I contacted Ford Information Services. They were no help at all,,continually referring back to dealer despite me stating that FORD manufactured the car. Stll the dealer has loaned me a car until delivery so there must be some degree of responsibilty…we will see.
June 23rd, 2007 at 8:37 am
Ordered mine in February - no news when i might get it. The only information i get is through this website. This has been very badly handled by Ford.
June 23rd, 2007 at 11:05 am
The story so far ! ordered cc on the 31st Dec and given a Feb delivery date which quickly turned into March 1st as there were probs with a leak roof seal.A further delay occured as the roof motors were to slow.Afer this they struggled to ship the amount of cars the normal route so some were going to take the Cologne route to ease congestion at the port. my car is apparantly in the country now but yet another leak has occured and as yet no fix date has been given to me. My buddy at work Bob ordered a VW eos in April and if he gets his car before me i will not be happy at all HELP !
p.s my dealer Kempster Ford has been as good as gold i just wish i could say the same about the FORD cc LAUNCH TEAM
June 23rd, 2007 at 5:36 pm
Yes I have a CC3 and Yes the roof leaks! Surprise Surprise!Ford Customer Care has been terrible and I am still none the wiser as to when my car will be fixed, and thats if the fix works. I told them that I want a replacment car….No chance! I have contacted Watch Dog and I urge as many people as possible to do so.
Belive me if you are still waiting for your car because they are not releasing them until the problem is solved you are in a far better situation.
CONTACT WATCH DOG we may all get some much needed help.
June 23rd, 2007 at 5:49 pm
I have a CC3 and the roof leaks. Ford Customer Services has been terrible. No idea when the fix will be and I have no confidence in the fact it will actually work!
I have now run out of patience with them and have been in contact with Watch Dog, and I urge as many people as possible to do the same.
If you are still waiting for your car be assured you are in a far better position than having a car with a leaking roof, at least you should receive your car in the correct condition.
June 24th, 2007 at 9:30 pm
Lucky Me!…Got my CC3 just 7 days after ordering in May and the dealer even swapped the wheels over from the CC2 model. Yes the roof leaks, yes its inconvenient but the car is otherwise superb & everyone loves it. After reporting the fault to my Ford dealer, fords customer service have been in touch & have been quite honest and will call me when the fix is ready. Compensation and a courtesy car are available.
I am lucky & i feel for those who have been left without a car. Ford have left a few slip through the net but appear to be taking the right action now. This exclusivity keeps interest and curiosity in my car high and keeps the heads turning.
The car is worth waiting for.
June 25th, 2007 at 8:39 am
This is becoming a joke!
I had a build date of my car in mid May with a delivery date if 16-06-07. I contacted the deal (dagenham motors) at the end of May to get an update, he confirmed to me that the car was in the country he also phone me a couple of days later to ask me to come in and sign the paperwork as it was ‘in stock’. Unfortunatly I was going away for the week and I couldn’t get in before the Saturday. However I worked it out and I could be there Friday afternoon, so I phoned on the Thursday just to confirm what paperwork I needed to bring. He then phoned me back only to tell me that it wasn’t my car at all! It was a identical car to mine except the for order no. I ask to speak the manager, he again phoned me back and now the colour had changed as well and the delivery was now the 23-06-07. Just phoned recently and now Fords have STOPPED PRODUCTION to fix the leaking roof problem. The Salesmen has left the company and they cannot give me a date of delivery, they cannot even tell if the car has even been built. This is very, very poor from Ford and the Dagenham Motors, as my car has gone from being ‘in stock’ to not even being built in the space of a week. I think my car was sold to someone else, also I have had to phone them for information rather then them informing me. What on earth do they think I’m buying a nearly 20,000 pound car or a second hand sofa.
June 25th, 2007 at 3:29 pm
I just want to reiterate, Ford cistomer service have been great, I have a hire car and even though I am going on holiday on Saturday, they are quite happy for hire car to stay in Airport Parking for 2 weeks. The car is worth waiting for as it is a head turner. All I want is my car back, clean without rusty discs and a some compensation for the inconvenience and the embarrasement of me telling everyone what a great car it is prior to this problem
June 25th, 2007 at 5:53 pm
Have finally given up after over 5 months waiting for news on delivery. Went into Renault showroom on Saturday, test drove a new megane cc dynamique S and hopefully collecting it on friday. Very sad not to have the Ford, but feel now couldn’t trust that they can fix the problem and be sure of future reliability.
June 25th, 2007 at 10:14 pm
An update from my earlier post.
My dealer have been very good. They said that if I had a sale for my existing car then they would loan me a car so I didn’t lose the sale (nor will they I guess!). Apparently Ford aren’t paying and the dealer are footing the bill for the loan car.
Ford have been no help, can’t tell me anything. The dealer have insisted they believe there isn’t a fault with my car. They have sold others that were from a recent delivery batch to them and apparently have no problems.
Given the recent weather I’d be very interested in hearing anyones experiences re: leaking or not leaking.
Has anyone got a CC that doesn’t leak?
I agree with others, its a fantastic car, but if it leaks and they can’t fix it then its not worth anywhere near £20k - resale values are going to plummet if this isn’t resolved beyond doubt.
June 26th, 2007 at 10:50 am
ORDERED OURS ON 20/5/07.OURS HAD BEEN PREORDERED BY THE DEALERSHIP BUT WAS A COLOUR AND SPEC THAT WE WANTED. CAR HAS BEEN REGISTERED SINCE 31/5/07 AND WE WERE TOLD WE WOULD HAVE IN 2 WKS I.E FIRST WEEK IN JUNE. HAVENT SEEN IT YET. DEALERSHIP NO HELP, FORD CUSTOMER RELATIONS USELESS. COMPLAINED SO MUCH THAT SOME WOMAN CALLED NORMA JACOBSON, APPARENTLY A ZONE MANAGER FOR FORD MOTORS CALLED ME ON 25/6 TO SAY SHE COULD’T SAY WHEN THE PROBLEM WILL BE SOLVED AND DON’T BLAME THE DEALER IT’S NOT THEIR FAULT, THAT WAS VERY HEPLFULL WASN’T IT? ASKED HER WHAT WAS ON OFFER FROM FORD TO PERSUADE US TO STICK WITH THE ORDER. ANSWER WAS ‘NOTHING THAT I KNOW OF’ AGAIN VERY HELPFUL. THINK WE WILL BE CANCELLING
June 26th, 2007 at 10:54 am
Hi everyone like all of you i too was fobbed off and messed about for months and months and months i have had my cc3 since 1st of June and well what can i say i love it love it love it!!!!!!!! it was worth the wait it dives great looks fantastic and the roof (touch wood!!!!!!!!has not as yet leaked) the car is
kept in a grage at night but has been driven in the pouring rain have had 1 calls from the dealership asking if car leaks and on call from Fords asking had i had any problem with the car and inspite of the agro i had getting it i think it was well worth my 20K
June 26th, 2007 at 3:39 pm
Ordered in Feb, del in May, then June, then July, then maybe end of august, but defintley not guaranteed. So have cancelled the order!!! it would have been the first Ford I would have owned, and I don;t think I am going to give them another chance
June 27th, 2007 at 5:13 pm
Hi all!
I too have had my cc3 on order since 03/02/07 was been told it would be ready for collection by 03/06/07 then week later got a call from the dealer and was told car had been delayed until 30/06/07, week later told car EDD had been put back again to the 30/06/07, then a week later, 7/7/07, then 14/7/07 again another call from the dealer today to advise that delivery date has been put back again and I’m still waiting to be informed of the date its supposedly due to be delivered!!! Was really looking forward to getting this car but now I keep thinking am I ever going to get this car…..is it worth it??!!!! Guess I will have to see what the dealer says tomorrow!!! Thanks for reading… !
June 27th, 2007 at 6:43 pm
Oh my thank god i read the last post!! Ordered my cc3 about 3 weeks ago and dealer said there was probs but wouldnt effect mine but then said would probably have to wait till aug/sept. Lets hope its an indian summer????
June 28th, 2007 at 2:01 pm
Hi,
me again. Just to let you all know, was contacted by Ford customer service. The fix has been approved and the dealers will be issued it in the next seven day and repairs can begin. Maybe have my car back in 3 weeks all being well?
June 28th, 2007 at 3:12 pm
Apparently ‘the fix’ has been ordered for next week per ford customer relations. It is still impossible for them to say however, how long this is going to take.Our car was reg on 31/5/07. So ours is already i month old on paper,we haven’t seen it. Discussed with dealer knock on effect on resale or trade in value and the answer was’I know where you’re coming from but it’s not our problem’. They are offering nothing in the way of compensation and don’t intend to.Tolme to write to Ford they might be more sympathetic. Neither Ford nor the dealership deserve our business and I think cancellation now is the only option left for us. Pity it looked a nice car.
June 28th, 2007 at 8:10 pm
I ordered this car at the end of November 2006 and wanted to be driving one of the first!. I was told there wud be a 12 wk delivery date. Since then it has been ammended 7 0r 8 times and it is really getting very silly….Dont know how I’ve managed to keep my temper! phoned ford customer service who were no help at all and admitted that they dont know how to fix the problems with the roof! HOW HELPFUL. To date I still dont know when I am getting the car and the new registrations will be out at the end of August!!.
June 28th, 2007 at 10:17 pm
I have to say that Ford CRC has been very helpful. People constantly on their back all day giving them hell over this issue but they have always been polite and courteous.
I have been provided a hire vehicle and have had regular calls from their CC team who have advised me as and when they have had any information
The delay in my car is frustrating but id rather wait than have a car that leaks. I think people should stop moaning. I havent asked for compensation, what is with the world today? any chance people get and its compensation this compensation that.
I for one cant wait to get my CC, they are amazing!
dealerhip has been helpful, told me my car is in southampton awaiting release
also a fix has been released as per udate today from the ‘unreliable’ team at customer relations
If you lot are so aggreived then cancel your orders or wait for your car with a bit of self respect and grace
June 29th, 2007 at 11:43 am
*UPDATE*
Recieved a telephone call from Ford Information Service today (29/06/07) to advise me that a “Fix” had been found for the leaky roof. However, still no more information on how much longer I have to wait. I was told they will contact me again when they have more info.
June 29th, 2007 at 12:26 pm
Glad to see some people have managed to get some information out of Ford regarding the leak. I have now rang twice and been referred back to the dealer on both occaisions, despite trying to explain to them that the dealer (who has been very helpful so far, including paying for the service on my existing car)can’t give me a delivery date until Ford tell them when they can start to expect cars to be released. I have just written directly to Ford’s MD.
MR R de Waard,Eagle Way,Brentwood,Essex,CM13 3BW.
Having waited since early January I am now considering cancelling my order and will be looking at both the EOS and Megane CC Sport this weekend
June 29th, 2007 at 7:59 pm
I ordered my cc3 in January and so far have been told 5 different dates. I keep getting fobbed off by Ford head office who tell me the dealer should let me know and they tell me to contact Ford head office so going around in circles.
Have asked for some sort of compensation (something free for instance)! My excisting ford mondeo is well over its service mileage and is supposed to be a part exchange for the CC3. I had no idea that so many others have had the same problems that I have been having!DO SOMETHING ABOUT IT FORD!! LISTEN TO YOUR BUYERS!
June 30th, 2007 at 8:58 am
My husband just showed me this site and in a way it’s comforting to know I’m not the only one out there with problems, if you know what I mean! I also ordered my CC3 in mid-March. Have had so many delivery dates it’s now a joke. My dealers are actually part of the Ford group and not a franchise and have been very up front about everything. When the first delays set in they offered me full tank of petrol, free delivery to my house (we live 70 miles away from them) and free floor mats (if you ordered a CC3 they are not coming with the mats that were part of the spec!!!) Know that all cars have been called back to Dagenham for roof seals prob and know that when I last spoke no solution had as yet been found. As my old car has now gone they have paid for a hire car (brand new Focus that goes like a rocket!). In a way I’m lucky that I haven’t taken delivery so am not paying for a car I haven’t got. I did sign finance paperwork but they didn’t send it off when found out about delay. I was thinking of VW EOS but really liked the drive of the Focus CC sooo much better than Astra or Megane. Now I’ve got the hire car am happy to wait though I will kick up a real stink if it comes with old plates. Will expect a discount as you would have with any car that has older plates on it even if it is brand new. Shame about missing the summer (what summer though??!!!)
June 30th, 2007 at 1:31 pm
As I write this my husband is out in the pouring rain continuing the refurbishment of our garage ready to house my new Focus CC3 which we ordered two months ago. At that time the salesmen would not commit to an exact delivery schedule, but intimated 6-8 weeks. The garage rebuild has been coordinated to tie in with the delivery - well, that was the plan ! A lot of effort and cost has already been expended, but no new car in sight. Called the salesman last week and he said that my car had been “segmented and is undergoing further quality control checks which will result in some additional delay”. Interestingly, no comment made on what we now know to be a leaking roof problem. He would not comment when asked to give even an anticipated delivery date. We are going to stick with it as our intensive research on cabriolets showed that the CC3 really has ticked all the boxes. Thoroughly agree that the customer service has been deplorable. Apparently all good things come to those that wait, and all good things are worth waiting for. Let’s hope these age old sayings are right !
June 30th, 2007 at 1:51 pm
Like many others I am waiting for a CC3. I pass Dagenham Ford plant everyday and they have around 1000 (estimate) sitting in one of their major compounds. They have what can only be described as a protective material over the roof and our waiting safety checks before they get set to dealers. The worry is on the other side of the compound they have about 100 which do not have any protective material on the roof which means they have been checked - that was in one week!! so I guess I will be waiting a while!!!
Friend has a CC3 and got very wet last bank holiday weekend - gald to hear all we be recalled to be checked. Pleased to hear a fix has been found!
June 30th, 2007 at 3:57 pm
After reading these horror stories, I have just been out to source a possible alternative and to see the dealer.
They confirmed the leakage problem, but apparently, there is a press-release being prepared announcing that Ford have managed to correct the problem and all models produced from now will be to the new specification. Supporting documentation is being prepared for CC technicians to fix the problems in the field.
We still have a scheduled build-date of 9th July and delivery is still due end of July / start of August.
I hope my dealer is not just trying to fob me off.
June 30th, 2007 at 8:34 pm
I like all above am a little dissapointed. I fell in love with the car and bought the demo model just over a week ago but then was told I couldn’t have it, just yet, as there was a stop on the car. I have to say Raj at Plaistow has been nothing more than fare and a pleasure to do business with. However I am surprized there is no clear indication as to when the problem might be solved. Also surprized Ford don’t seem to keep their dealers informed. Anyway I hope the problem is solved soon and I can get my hands on
my new toy. If I remeber correctly some of the best weather last year was in Oct/Nov so hang on in there all and give me a wave when we pass on the road!
June 30th, 2007 at 9:52 pm
It will nearly be the end of summer at this rate. Ordered our CC3 in March and was told Delv in June but No Car nobody even at the dealer knew where it was or when it will arrive . So Rang ford and basically had a go .
I was told that there is a problem which as of the 29 June they had found a fix but would have to wait for parts to be supplied . Ok but why sell a car that doesnt work Ford needed to contact all its customer a give feed back. Customer are Fords bread and butter no customers no Ford. So please ford get in contact with the people who have shown faith in your product and give some feedback . People want their cars for the summer not winter. So come on Ford sort it.
July 1st, 2007 at 7:46 am
I have already posted about being lucky enough to have receive my CC3 and it’s leaky roof problems etc.Has anybody who also has a CC£ on the road notice the vibration through the clutch pedal?
It’s only minor but i have never noticed it on any other car ive had. I would like to know if it’s a common problem before i stick on my leaky roof and rubbish reversing aid fault list (all of which Ford are going to fix for me).
Thanks
Dave
July 2nd, 2007 at 7:09 am
Yes the fix has arrived according to Ford and Dealer,they have given me a hire car and taken my car,as it was going in part-ex nice hire car, a Ford as you would expect,but have had to pay £70 to get rid of a £250 excess on the hirers insurance,as I do not have this type of excess on my policy I will be expecting Ford to reimburse me this money back,as none of this is my doing,we shall see.
July 2nd, 2007 at 9:35 am
Also just spoken to ford customer relations. Very nice young lady ‘Katy’. She too has assurred me that the FIX is now sorted. However, cannot tell me what the actual FIX is?? or when/how long it will take to reach an individual customer. Has no way of telling me any information about my order at all. So altogether in the voice of Diana Ross [sing] And I’m still waiting…. whoa oh oh oh ooohh! Good luck all.
Just trying to lighten the mood. Maybe ford may give out free umberellas or Goldfish when your car ‘eventually’ arrives, just in case!
July 3rd, 2007 at 6:42 am
Have finally given up & cancelled my order, ordered a Megane CC Privalige instead, pick up in a couple of weeks. Cannot fault the dealer, (Evans Halshaw of Leicester), but Ford don’t deserve our business.
July 3rd, 2007 at 9:25 am
Hi,have also had the call from Ford cc complaints team to say they now have a fix and my car which is stuck at Dagenham will have it’s extensive water tests done there.He says things should move quite quickly now and that it’s up to my dealer to monitor the movements of my car now on their system.I did consider canceling at 1 stage but having read some horror stories about leaks on the Megane and and the fact that as a Ford emloyee i am paying less than 15K for my CC3 i am willing to sit and wait for a car that will hopefully be fantastic value for money and as it is still pooring with rain as i speak i am not exactly missing out on anything just yet !
July 3rd, 2007 at 9:46 am
I cancelled my order today. Ford can not give a any update on my CC3 which was ordered in January, they can not even tell me if it has been manufactured. My dealer has refunded my deposit. I have written to BBC Watchdog, and Auto Express magazine, who may run an article on the problems. I am now looking at a year old Saab 9-3 convertible, at least I can pick it up this weekend!
July 3rd, 2007 at 9:56 am
Hi, I guess this is a little pointless to ask judging by the comments above but can anyone give the number for customer service at Ford. Thank you.
July 3rd, 2007 at 10:26 am
I spoke to the dealer about our cc3 yesterday and he has told me that Ford themselves are taking over the orders for the convertable and are contacting customers on a case by case basis. Maybe just Maybe we might see the car for a few weeks left of the summer but I do have all my fingers crossed. Ford really does need to talk to its customers and maybe it will now. I have also wrote to Topgear Mag and TV show about this
July 3rd, 2007 at 10:43 am
To Mart & Lins, as regards informing TopGear, the ironic thing is that the clincher for me was the report that Clarkson wrote in the Times.
July 3rd, 2007 at 12:09 pm
Collected CC3 mid may (was the showroom model unregistered) had trouble with it from day one what with the leaks and a few other hiccups! Has been back at the dealers now since third week of May, owned the car for 7 weeks and driven it for one! Have been told that a fix date will be released this week!! Fingers crossed??!! Another ford owner that is paying for a car that he has hardly seen. Frankly not good enough!
July 3rd, 2007 at 2:00 pm
CC2 stuck in Dagenham.
To Dave H, you mention the rubbish reversing aid. My car got one, what the promblem ?
July 3rd, 2007 at 4:12 pm
Ford customer service contacted me today to day the fix was ready and to contact my dealer. I spoke to Evans Halshaw and they confirm the tools etc are ready.
My car is booked in for next week to hopefully have the goldfish removed and with a bit of luck they will even valet it!!
I won’t say more as i may be tempting fate.
July 3rd, 2007 at 4:36 pm
Cancelled my order after waiting since 16th Jan with no idea of delivery. Got my Renault Megane Dynamique S yesterday - roof workss perfectly and no leaks!!! A joy. Very disappointed with Ford as had wanted the Focus as had driven a Focus hatchback for the last six years, but not prepared to wait and take the chance of further problems.
July 3rd, 2007 at 8:26 pm
Still waiting for my CC3. Customer Service told me fix is coming soon. If you hang on for the car you can get 3 years free servicing (at least). Problem is Sep 1 the new 57 reg cars come out. Is it worth having an 07 car for just a few weeks ? Also in Dec a new Focus coupe is coming out so I here, although it’s not a cc. How long before the current model is replaced ?
July 3rd, 2007 at 10:42 pm
I orderd my CC2 in January 2oo7 i was one of the first to order and told me i would get it by april again still not got car or any further news to say if and when i will receive it . not very happy at all with ford .worried about depreecation of vechicle if i receive before the 57 reg comes out as the car will not be worth what i am paying for it .
July 4th, 2007 at 10:32 am
I ordered my cc3 with the lux pack in nov 06 waited 8 months for it i received the car on the 12/june 07 without the lux pack i had it one day and there was a leak through the roof and the whole back interior got drenched. I was later informed production had stopped on the 5/june 07 i should of never received the car. My experience with Fords customer service have been diabolical there is no half way mark with them its all on there terms. They will not replace the cc3 for a new cc3 with the lux pack as i had originally ordered i have spent hours on the phone to them trying to get support as they rarely return your phone calls. When you do get in contact with them they give you conflict information and make you feel like you are a inconvenience. They treat you like the opposition NOT the customer. They have giving me a hire car of a basic focus but still expect me to make full payments for my cc3 until further notice i feel like they have ripped me off.I payed £20,000 for this car and came to terms with the fault but what i can not come to terms is the way fords customer treat you its not worth the stress.Pull out if you can !
July 4th, 2007 at 1:06 pm
Hi CC Lovers. I must admit I am very mixed with my views on the New Ford CC car and can take on everyones anguish in one way or another. I live in the North/East Scotland and have a Megane CC (which I love.) I heard a lot of things about this new Ford CC which I took a right fancy for just like all of you. I had tried to see the car, physically to compare against the Megane (I have to young children 9 & 8) and needed to see that they would fit in comfortablly. I finally got to see the car at the end of May and was told that I won’t get the new car until Aug/Sept. I was in no hurry, but they pushed and pushed for a deal and finally ofered me the showroom car and could pick it up a week later (with them knowing about the problems.) Like most of you a took ownership a week later and again like most of you Loved it. I did alot a comparing against the Megane to which I had a few pointers to Ford. One of them was the state of the rubber seal when the roof was closed. AND like most of you the worst happened, the roof leaked within the week. I had been told by the dealership that Ford where in confrontation with Pinifatina (as its there design,) but also told that they had refered to ford to use a specific seal on the car but choose to use their own (Cheaper no doubt.) The car has been sitting in the Ford Dealership since 7 weeks later and I have just been told that they have a fix, but have no indication the time scale involved. I do however think that we should contact Watchdog on this issue for a couple of reasons. We all should be compensated in some way for this, after all this is a BRAND new design and we are the ones that are road testing the car for FORD. Although we don’t want bad press on the car we have bought and we are taken alot of stick from those we work with, but it will be the only way we could be big enough to get to Ford. Sorry for going on but I have very mixed feelings and with a suitable compensation and a total fix on the car, I’m sure we will all still feel the same way towards the car. Be patient! I would have rather not taken ownership of the car with the problems and driving around in the Megane CC, rather than waiting for delivery in the expected perfect condition.
July 4th, 2007 at 5:34 pm
The telephone number I have been using for “Ford Customer Care” is:
0845 841 1111
July 4th, 2007 at 9:31 pm
message to those who think we are too aggrieved and should wait for our car with good grace! FRANKLY I THINK 8 MONTHS IS GOOD GRACE! you have not been waiting for your car as long as i have. I appreciate that there can be teething problems, I currently have a 51 plate peugeout 206 coupe cab and waited 6 months for that to be built, the difference being, I knew it was a 6 month delivery date. I was assured by my dealer no more than 12 wks. In the meanwhile I,ve had to tax my car again for 6 months with the delay and also put 2 new tyres on. And my direct dealing with ford customer service has been very unhelpful. As you may have been lucky, well done you………..sarcactic patronising comments I can do without.Dont judge people you dont know certainly not their exact cirumstances.
July 4th, 2007 at 9:43 pm
Also with regards to customer service they are paid to do a job and if a 100 people a day phone up to enquire why 8 months later they do not have their £20,000 pound car………..is that unreasonable?. I love the car and I want it otherwise I wud have walked but wudnt it be nice just to be told whats going on. We are all in thr same boat and just sharing our experiences and trying to understand where we are and when we might get out cars, is that so wrong?
July 5th, 2007 at 6:48 am
Hi Julia, i too am trying my best to be as patiant as poss having waited since Jan 1st and can now see light at the end of the tunnel hopefully! Both my dealer and Ford customer service assure me that things are now moving forward.I have seen 2 cc’s in the last 2 days, the 1st 1 a saw i stopped and had a chat to the owner who said it’s the most fantastic car he has ever had,ordered it last October and got it a month a go and has no leaks whatsoever, the 2nd was in a car wash with jets of water all over it ( very brave person ) regarding your old car you can surrender your tax disc for a refund and i have just got Ford to pay for 2 rear tyres on my px car so may be worth a go ! N.B. a note to all of you that are canceling, keep it up as it will make my car even more exclusive and hopefully go up in value as and when i finally get it cheers !
July 5th, 2007 at 6:49 am
A point I did miss out that we need to make sure that we get to know what the fix intails as we don’t want to have a unique car. As the car has been manufactured (off the production line) the fix may only be for our cars that are in this situation. Meaning that the production car get made with the changes. This would highlight to all that all the 2007 registered cars are a bad batch and would subsequently affect the depresiation on the cars. JULIA and others, I guess that you all that are in the same waiting time 6 months plus have been keeping notes to reflect conversations made with customer services and dealers? I would propose that we all start to do the same so we can start to put it down in paper o Ford, Watchdog and the like. Please don’t get personnel with us as we are all expressing our own situations, it not a conspiracy, were not out to get you. Just here for you to talk to and listen to.
July 5th, 2007 at 7:18 am
Note to Noz
ROFL
July 5th, 2007 at 7:57 am
has anyone been offered any compensation ?
July 5th, 2007 at 8:49 am
Ford Customer service tell me they are offering comp on a case by case basis. They obviously do not want to set a precedent. I imagine the longer the delay the more you will get, as long as you ask, if you don’t ask you won’t get. Try getting a hire car from them until your cc arrives, I have heard they will do that. I also hear that 3 years free servicing is being offered. Has anyone actually been offered anything ?
July 5th, 2007 at 9:03 am
JUST BEWARE !!!
I got frustrated with my case handler as he rarley returned my calls he was also giving me conflict information they allocated me a new one, Unfortunately once you get frustrated with one case handler you upset them all and now i feel like they don’t want to know !!
Has anyone had good customer service ? if so can i have there name of the case handler please !
July 5th, 2007 at 9:22 am
Ford Customer Relationship Centre
PO Box 4430
Coventry
CV3 9BH
Does any one have a different address than this one. i need someone to take my complaint seriously.
July 5th, 2007 at 10:10 am
My dealers Gates of Waltham Cross have been good,and also told me that there is a possibility of the 3years free servicing,so stick out for that at least.
July 5th, 2007 at 10:30 am
My Dealers have been helpful also. They too are aware of the possibility of 3 years free servicing! Please can someone post a comment as soon as you take delivery of your vehicle to tell us all something more positive! Whoever went through the car wash, as pointed out by Noz, are you on this forum and how did it cope??? Also Noz did you say less than 15k for a CC3. I’m a ford privalige customer and I’m being offer nothing like that terms of discount. Am I being ripped off??
July 5th, 2007 at 10:34 am
that had a great offer with privalige but as far as i know you had to order your car b4 nov 06 if different please let me know ! at the moment they are giving privalige customers £1000 off so at least make sure you get this !
July 5th, 2007 at 10:47 am
Hi Lorraine thanks for getting back so quickly. Yeah I got my £1000 off with guaranteed free Lux pack. They have honoured the amount offered for my part ex in March regardless of how long it takes for dleivery, so I’m quite pleased with that. Dealer just told me mines is in build as we speak. They are expecting it mid Aug & that I should receive it shortly after the 1st Sept, thus on a new 57 plate! So all in all if they honour the 3yrs free servicing too then… Happy days!
July 5th, 2007 at 11:17 am
Just spoke to Ford customer care department for the first time. Or should I say ‘Customer couldn’t careless department’.
Fords have a car tracking system call vista, this tells them and the dealerships where a car is and at what stage of production. Fords have frozen this system for the CC’s, therefore the dealerships cannot tell you where your car is. I asked to speak to someone regarding this, and I suppose like everyone else I was told to speak to the dealership. The attitude of the person was really couldn’t careless, ‘we don’t sell you cars the dealership does, so go speak to them’.
Is this the normal response?
July 5th, 2007 at 2:39 pm
For Lorraine.
My contact in Fords customer service is PAV. I have been genuine with him and he has phoned and returned call without prompting and has kept me informed of progress.
Compensation has been mentioned but not agreed yet, i like the idea of the 3 yrs free servicing and will mention it too him. As i said previous, my car is due in next week for the fix so i will let you know how it copes.
I jet washed my car when i first got it, but only the once. When i’d finished, the inside looked like the after shock from a Tiswaz foam party.
July 5th, 2007 at 2:48 pm
Well i have had my cc3 on order since february took delivery early june and leaked 2 weeks later
while i have had a lack of information since ford have set up a “cc team” things have been good.
i have been called every week, and if i call and cant speak to anyone ill get a call back pretty quick but not always same day admitedly
i am in a hire car while my car is in the garage, the “fix is now available” and my car is being done on tuesday.
so far for hire vehicles i have had 2 s-max’s, a mondeo ST, and a BMW 3 series convertable as they couldnt find me a suitable ford, i am still in the BMW but my focus is better!
I know there is 4 people dedicated to this problem all of pretty high authority apparently, 2 ladies 2 gentlemen. i have dealt with a steff, chris, and pav/paff all been great, it is mostly chris i deal with and he has been great. i asked for compensation and have been told he will look at it once he has my vehicle back and repaired.
i just hope my car is fine now as i dont like the old fabric roof on the BMW chris aranged for me
July 5th, 2007 at 2:50 pm
Yes Gary I’m afraid this is the normal response from the focus cc team I have been hitting my head off a brick wall since the 12th of June. This is the worst customer service I have ever received. There is no compassion no sympathy they act like they don’t give a dam!! Even though it’s custom that keeps them in a job! They treat us like the opposition and even as ridiculous as it sounds the ENEMY!!. When you try and complain about the focus cc team it just goes around in one vicious circle. It got to the point where I addressed a letter of complaint to roelant de waard and bob blenkinsop who are directing managers of fords it never reached them it went straight to the focus cc team they told me they received the letter and it would go no higher and in so many words nothing would be done about the complaint either. Fords new about the fault on these cars but the still sold the vehicles they new the summer was coming and they new sales would rocket!!!!! They have our money now and that’s all that matters to them.
July 5th, 2007 at 3:01 pm
Thanks Dave for your response!! Yes pav was mine to !! but unfortunate I never received the service you have from him. I have been pretty demanding but at the end of the day they should be qualified to deal with demanding customers especially when they are spending 20k !! !But good luck!!! Let me know if you get yours back next week!
July 5th, 2007 at 3:08 pm
I am dealing with a chap called Pav at customer care who rings me at least once a week with an update.He basicaly has done all the link work between me and my dealer keeping us both up to speed but like Gary just said now things are moving it is up to the dealer to track your cars movements on that VISTA thing ! You need to be a bit pushy and cheeky with these people but never nasty as it will get you nowhere trust me i having been dealing with Ford for about 15 years and had 20 brand new cars off them so i know what i am on about.3 years servicing is the minimum to expect, they are treating each case on merrit but just be sensible with your requests and have reasons to back you up! you may want to start with a snorkel and mask ha ha.if you ordered your car before the Jan market programme came out you would have got the full discount,the new programme was not so good giving you just a grand off but free leather and i think lux pack.Am part exing a 1year old fiesta ST and handing over 5K, a fab deal and my part ex value will be honoured from the original valuation in January.I live in the midlands but have found a fantastic dealer in the Lancashire area so if anyone out there needs help let me know and i will put up his address.
July 5th, 2007 at 3:46 pm
noz what was the full disount b4 jan ?
July 5th, 2007 at 4:13 pm
After my wife going into our dealership with no real answer i e-mailed our local ford and had a phone callfor a Tony Hall to explain the situation as it stands . Here goes
They knew form the end of April that the car had faults and the dealerships were instructed to contact their customer(ours never)
The good news is the problems will the roof seals are to be fixed either at your dealership or at Dagenham.Some of the cc3 are in transit on a boat and they are not sure of arrival but Tony Hall has promise to phone to keep me updated. I let me feelings know to him how bad they teated us as their customer service is not up to scratch.Some of the later cars to be made have had the fault fixed at the factory hopefully our car at the latest will be mid august
July 5th, 2007 at 4:22 pm
Lorraine the discount was about 3k on a cc3 on the Ford privilege.My dealer somehow done me a cc3 for the price of a cc2 ( petrol )
July 5th, 2007 at 7:19 pm
I have been told by ford that to fix the problem they need to wait for a special tool. I’m abit concernd about this. Do they need to modify the the roof or just the frame? Dave or has anyone been told any details on the fix. I have also been told that ford have mentioned the 3 year servicing so we should stick out for that at least. I origanlly came on to this web site to read the review from Clarkson on the CC3, has anyone contacted and had a responce from TOPGEAR…..? Keep Smilling All :-)
July 5th, 2007 at 9:37 pm
Can someone please verify what the situation is with a couple of things. Our CC as been on order since the 2nd of April. What we are worried about is where all these cars with leaking roofs have been stored. Have they all been under cover? If VISTA isn’t working for CCs how will our dealers be able to keep track of our cars?
Anyone had a response from Fords MD?
July 5th, 2007 at 10:12 pm
Thanks Noz and Kevin for your response, I spoke to my dealer again today after reading some positive responses on this forum and was told that there are hundreds of focus ccs being held and that it would still be a while before i get my car….. It was suggested that she who shouts loudest might get her car!!! The only saving grace for us all i suppose is that we have no summer at the moment only RAIN. I too wonder what will happen with regards to the 57 plate as 8 wks ago I was given my reg no and chassis no? With things going on as long as they are I too ideally would like a 57 plate but whats the chances of that, otherwise they will have a glut of 07 plates i guess. Still feeling exasperated by our situation, Have thought of cancelling and getting something else but when you have waited 8 months for your car it seems pointless to bow out now. Most frustrating is simply no one keeping us updated. Have been told today I will get another phonecall in a week with the latest update. THIS IS TEDIOUS.
July 6th, 2007 at 6:54 am
I have actually received the registration doc for our car, the dealer registered the car on 31 May to boost their monthly sales figures. I have made it clear to the dealer and to the ‘couldn’t care less team ‘ at Ford that under no circumsatnces will I still take this car at the same price. It is already a ‘used’ car and the future resale and trade in value has already been affected. I have been told by the dealer that we will definitely receive 2 years extra free servicing and 2 years extra RAC membership courtesy of Ford. I’m afaid that still would not clinch the sale for me. I have managed to speak to my dealers Zone Manager from Ford who has assured me that these problems are being addressed at the highest level at Ford and that I will hear something soon. I have this lady’s phone no. and will call her again in the next few days if I don’t get any situation updates from the idiots in Coventry. There is absolutely no way that we will take this car at the previously agreed price when the 57 plate is drawing closer. This is a real pity because like most of you we really liked the cc3 but not that much that we are going to throw our money away.
July 6th, 2007 at 7:28 am
Can someone tell what Ford Privilege is? I would like a discount as well. I’ve had 1 Escort, 1 Mondeo, 3 Fiestas and 2 Focus - does that qualify me?
I agree with someone’s comment that we should all report back when we eventually get our new cars. I’m still hoping that it will be worth the wait.
July 6th, 2007 at 7:56 am
Well my car is also registered and i took this up in a very lengthy discusion with ford, as in motor company not the dealership and they along with a family member in the trade that it isnt actually fords fault that the vehicle has been registered!
it is the dealerships fault for trying to get the sales in on time, the sale goes by registered date which is why the dodgy dealer may of registered your car even thou it is not in the country,
ford are just as p***** off about the dealers doing this as me in my case, however i was given the impresion htere is nothing ford can do and its something the dealership should take responsibility for.
anyway few more days to go and no more BMW
July 6th, 2007 at 9:33 am
In response to Brian Newmarch.
Ford Privilege is a discount scheme offered to people who work for Ford or who have direct family working for Ford. It used to be a fabulous scheme offering sometimes upto 20%-30% dicount, but they changed it around in Jnauary and it’s not so good now. Really mad I didn’t get my order in before Dec06 like Noz. Aaah well some you win….
July 6th, 2007 at 12:43 pm
I have just been on the phone to the Ford Costumer Care to get an update. They had not told me anything new, but I did press them on the fix associated with the CC. Apparently they DO need to modify the roof to bed into the seals, not the other way round that some people had heard. ALSO this will only be associated with the cars that are released now, so all the 07 registered cars (along with the ones sitting in Southampton) will be classed as “A bad batch.” I’m concearned that this will have an impact to the depresiation on the car. So I would recommend that we get something agreed with Ford (via the dealership) on the Garanteed Market Value. Dave, please let us know when your’s get done and the let us know the time scale? Cheers
July 6th, 2007 at 1:08 pm
what a load of rubbish kevin watson,
i have seen the TSB as they call it as my dealer showed me it to reassure me of what the issue is,
theres simply some revised rubber seals, and detailed information on how the roof, and windows should be set to give the perfect fit,. so it is just the seals and settings of the windows.
And every vehicle is just required to go through better checks, IF the vehicle leaks it has to have the work done, thats on every vehicle new and old!
there is no bad batch, just ones that are having work done out of factory, and ones after the update which are being done in factory,
its scaremongerers like you that would get customers like me panicking and resorting to valium
July 6th, 2007 at 1:21 pm
Phillp, I can re-assure you that scaremongering is not my intention but seeking the truth and not buring my head in the sand. There is a problem and with it being a new design justifies the trueness it (we)deserve. If thats all the solution is, WHY are we not being told this? I am only passing on information that I have reveived from the so called Horses Mouth. I do find it re-assuring from people like yourself who have inside information to keep us all on the ground, but I do take offense to you labelling me when you dont even know me. As this is the case I would appreciate if you would keep to the facts, as this is a bonus to everyone.
DONT SHOOT THE MESSENGER.
July 6th, 2007 at 2:02 pm
I am an ex Ford engineer who still has contacts within the company.
I am also good friends with a Zone Manager and a member of vehicle development and have discussed these issues with them as I have ordered a Focus CC3 in January.
Points to make
*Why have people sold their old vehicles knowing new ones have not got a ETA?… the E stands for estimated not exact
*Vehicles registered early are not down to Ford Motor Company - this is down to salespeople trying to hit monthly targets
*Vehicle Hire is not an obligation and no motor company has to provide this or to keep people in cars while their new ones arrive…. if you order new trainers and your old ones are a bit battered, you wont get courtesy trainers while the new ones arrive
*Ford is not the only manufacturer who has had cabby issues… check the vauxhall, VW and the renault and you will be enlightened
*The company making roof for this car is the same as most other manufacturers
I have not kicked up a fuss and whilst I am upset its taking so long, i think the response from Ford has been good on this issue.
I have spoken to the focus CC team at cust rel. and they seemed genuinely concerned and showed understanding over my issue with how long the car has taken to arrive… this cant be the same team some of the previous comments have been about???
I allowed them time to investigate my order and gather information and they responded with information which backed up what i have uncovered myself.
I was alarmed reading people have been getting misinformation as I worked for the company for so long and couldnt believe some of the stuff i have read which I know believe to be un-substanciated.
This CC is a absolute delight to drive and the manufacturer has done all it can at this moment to mimimise the delays
Ford hired the best company about to produce this roof but have been let down and have done their best to get the issue addressed asap.
I dont think 6/7 months is acceptable but I for one am not going to cancel and will allow them the opportunity to deliver me the vehicle to the standard I and Ford demand.
Well done Ford… dont let me down and keep up the hard work!
July 6th, 2007 at 4:12 pm
I am being passed from customer service back to dealer and back again. Both tell me it’s down to the other to help me. I have just been informed now that my car is due to be built on July 28th when I should have had it last week. At least it should then have the ‘fix’ already built in by then and it won’t be sitting around in a yard.
July 6th, 2007 at 4:33 pm
I have a copy of the fix that my friend who works at Fords has printed out for me. It is 20 pages long, and goes into detial of the areas to check, reads as follows:-
Isolated instances of the following causes of possible water ingress points in the interior/luggage compartment have been identified:
A. Water entering the interior via the door window glass due to an misalignment of the exterior mirror sealant.
B. Water drops from the header rail weatherstrip / convertible top front panel side weatherstrip into the interior.
C. Water drops/runlet from the C-pillar weatherstrip onto the side trim panel.
D. Water ingress into the luggage compartment via the convertible top rear panel lower weatherstrip.
E. Water ingress into the licence plate lights and into the luggage compartment via the rear lamps/stop lamp.
A new type of split sealing has been developed for convertible top front panel side weatherstrip and C-pillar weatherstrip. If necessary both sealings on the affected side must be renewed.
The special tool that someone mentioned above is just a tool to hold the roof in the open position while working on the roof.
I have every confidence that the problem will be sorted, and hope to get my CC3 soon, was ordered in Jan 07.
Cheers,
Dave Hunt
July 6th, 2007 at 5:04 pm
Cheers for that Dave.Your mate is a star and will buy you both a pint 1 of these days for hopefully putting all our minds at rest and stop any ” in fighting ” between Phill & Kev !
July 6th, 2007 at 5:09 pm
why are some people attacking other people over finite details, Kevin. presumably would not have entered his information onto the forum if it were not correct. Philip it seems that you john and myself and many others have all been told a variety of stories for the delay. And at the end of the day if Ford were to release a proper statement of explanation and tell us when we were able to get our cars we all wouldnt be so frustrated. This forum has been the most productive and informative tool that i have come across…if not for it then i would be further in the dark.Its only from here that i was even aware of the “fix” so thanks to everyone who has inputed their knowledge.
July 6th, 2007 at 5:24 pm
noz talks sense!
July 6th, 2007 at 5:44 pm
I too have been waiting since april for my cc3, with still no date of delivery, but would like to thank everybody else for there information as without this forum I would have no idea as to why it has taken so long. I have spoken to somebody today who purchased the showroom model back in April, and has no leaking problems,(even with all this RAIN).She LOVE’S it but the windows would not fully close when the roof was opened,(when she picked it up), and there’s a knocking noice from the boot area when the roof is up (which is most of the time). This tells me it’s not the most reliable car, but neither is the toyota yaris I’m part exchanging.I can still pull out at any time and receive full deposit refund, but I’ll wait to see how everyone else gets on.
July 6th, 2007 at 7:07 pm
the really funny thing is everyones moaning they just want to be told what’s going on………and grateful for daves post. but you were told all this by the cc team, who have said from the start theres an issue with the seals and are waiting for the new ones to be tested, made then released, followed with exact details on how to fix it, do all you moaners remember being told this weeks ago?
howevr u have waited till a seemingly random person on a public message board tells you the same before it begins to sink in.
I know 5 people who got their cars back and fixed today, ford put customers who actually own the vehicles as a priority which I think was a good call
July 8th, 2007 at 3:53 pm
My car has been standing at garage for the last 5 weeks covered in plastic, contacted by garage yesterday to say that Ford has released the cars and I can have the car without the fix and return when they are ready to do the fix. We will see what Tuesday brings
July 8th, 2007 at 6:42 pm
Yesterday i phoned my dealer and asked about the 3 yearfree servicing. they said they would look into it. Today they phoned me back and said they could not do this as the dealership could not afford to.Also it would only apply to people who have already got their cars and NOT the people waiting for them to arrive if it were to be done.has any body who is waiting been offered any thing
July 8th, 2007 at 7:04 pm
Tracey, you need to call Ford customer service and complain to them. I think it is Ford who are offering the compensation not the dealer. I was told I would be offered something but they (customer service) would not tell me exactly what.
July 8th, 2007 at 8:35 pm
I have been assured by my dealer they will honour the part ex price on my trade in BUT I see that the 6.9% finance deal (Ford Credit) is no longer available on the CC. Does anyone know if Ford Credit is honouring this deal for cars ordered MONTHS before the deal was ended? If not it means my monthly payment will be a LOT more than originally quoted.
July 9th, 2007 at 7:47 am
I GOT MY CAR BACK ON FRIDAY !!!!!!THEY ALSO CAN NOT GUARANTEE THE ROOF WILL NOT LEAK AGAIN ???? NOT VERY GOOD! IT HAS NOT RAINED HERE YET SO FINGERS CROSSED IT IS A BEAUTIFUL CAR LETS HOPE ITS WORTH IT… ALSO MAKE SURE YOU GET YOUR 3 YEARS SERVICE GUYS X
July 9th, 2007 at 8:04 am
Hi Lorraine. Have you had the fix carried out on your car? AND they still have said they can not Guarantee the solotion? Get the hosepipe on it ASAP. PLEASE let us know.
Tracey, the dealership will only bill ford direct for the services, so I would keep at them.
Julia, THANKS xxx
July 9th, 2007 at 8:37 am
Hi Kevin i cant believe the comments made from Phillip Reynolds it was real un fair, if anything its fords that would drive you to take valium i have had many sleepless nights due to the way the focus cc3 team has treated me. i think he was one of few that has been treated like a customer when most of us have been treated like the opposition, And yes mate not a prob i will give you an update once it rains.
July 9th, 2007 at 9:20 am
Lorraine or perhaps you should change your name to lotarain. hope your car is now ok, mine is being done tomorrow.
did they tidy the whole car up? or leave all of the mess?
also for the record they wont guarantee the roof will not leak.
in the same way no motor manafacturer in the world will guarantee that any part of a vehicle will not fail,
This is why they provide a warranty however.
lorraine hope your fix is permanent and so is mine and everyone elses
July 9th, 2007 at 10:03 am
Phillip, considering i only had my car for 1 day there wasn’t much to valet, yes they cleaned up the water, when i left my car with fords there was 30 miles on the clock when i got my car back there was 160 miles on the clock , there answer for this was that they drove the car to Daventry Northants and back to be fixed i was also unhappy to find that there is pen mark on the interior near the roof. but don’t get me wrong i’m happy to have my baby back.
July 9th, 2007 at 11:57 am
John..phoned customer care, they said ford was offering nothing at all,and it was down to the dealer,buti would have thought 1 free service would not have been beyond them.
July 9th, 2007 at 12:17 pm
i do know that the main people ford are trying to give free stuff too are people who have actually had the car and had a problem.
as customers whos vehicles have been delayed have never had the problem as such,
and as they atate to me it is down to the dealership to give realistic delivery times and handle the expectations etc.
ie: you put your house on the market to sell working to the scheduel of the person whos house you are buying and plan on moving into.
you wouldnt then go ahead and sell your vehicle even though the house you are buying still cannot say when you can have it due to delays, then sell yours knowing this and expect them to rent you a house to live in until you can move in, and then want compensation on top of that for the delay would you?
July 9th, 2007 at 12:58 pm
Hi,
Am thinking of buying the CC-3. What are your reviews on the car so far? Yes or no?? And is it really cool!? The pictures I feel probably won’t do it justice.
Thanks
July 9th, 2007 at 1:26 pm
I do welcome the comments made from Paris and Phillip. Very informative and at least trying to keep things in prospective. It is however frustrating in the least that Ford havn’t issued a letter or statement to there customers regarding the car, no matter if you’ve spoken to CC team or not. There is a lack of information from both the dealerships and Fords, this is how come this website has become a important source of information. I for one would like to the ford CC team comment on this site. We are ALL trying to make the best of bad situation.
July 9th, 2007 at 1:44 pm
Gary, it would have been good if some kind of letter was sent to customers but manufacturers only really do this when Recalls are issued on vehicles.
To be fair, information has been available.
At least 6-7 weeks ago Ford informed dealers that there was an issue with the seals and a resolution to this was being worked on… its very rare a manufacturer would give full details of such concerns but at least they did own up to the fact there was a problem and it was being looked at.
Good to hear positive news from Lorraine re the fix on her vehicle… lets hope you all have good results and I get my car soon
Also, Gary, having worked for Ford in the past - I dont think they would put anything up on a web forum
July 9th, 2007 at 6:00 pm
Well the thing go’s on . Spoke to dealer and he knows nothing on where the car is . Was told by Ford Today that they are releaseing no Ford CC’s.
Lets all just sit back and think now. We all wont the cars, We are really prepaired to with what ever length of time it takes. The main issue is the leak , none of use wont a car that leaks in the rain or when we wash it. So I think we need to give Ford time to sort this. There is a problem and they know it. They will loose millions if this isnt fixed mony and good will. I hope Ford UK or Ford USA see these comments . So everybody here needs to give them time if you have waited 6 months like us a couple more isnt going to matter. The summer has been rubbish so far anyway.
After all the above I am still not happy with te way we have all been treated . Communication would have stopped alot of these comments. So please somebody at Ford tell people the true story if it takes another 6 months then tell them. The dealers are no use as they only sell the product they have no control over making it . So Ford need to speak to their customers .
July 9th, 2007 at 7:57 pm
this forum in my oppinion is useless1
why? everyones complained about no information, and how ford are doing nothing hiwever when someone posts exactly what ford crc have tried to tell me from the start they thank them for the news,
im confused, when its said on here its gospel, when the same thing I said by the cc team its ignored or slated at for having no information.
to make it clear as I for 1 am happy with ford, I was told directly on 1st call to ford that I cannot have my car as it is stopped at wherever its last position was so they can check the vehicle over.
the issue I asked? there has been some occasions where the roof seals have not performed to fords standards, rather than possibly create more upset customers they put a hold on everythinguntil they are happy with the seals,
they are testing new seals, which if fine would then need to be manafactured, delivered to dealers and then detailed instructions on how to fix the roof and make sure it is right 1st time.
now I don’t know how much more honest a company could be or infact the cc team.
everything they have said has been right.
they’ve kept me mobile I ask no more, I wouldn’t care if they put me in a ka, it gets me to where I need to go, my previous car an audi a3 was delayed, I was never given a reason why, I was without a car for 2 months because of it, audi told me straight, we entered a contracts to supply you this car you ordered, not a contract to keep you mobile.
I have been assured personally by chris and phav on different occasions that while they cannot give me a timescale the more they know based on the finalising of the fix the more ill know, and they have convinced me that despite the big company ford are myself and the other small amount of customers effected are important.
on a bad note I was told by my dealer today that they made a mistake and obviosly I should not of been given a non ford hire vehicle and they need it back, apparently they just wanted me to have some wheels and the rental companies had no fords, apparently ford do not contact the hire companies and never actually know what car we get or from where as they just pay the dealers, so the dealer is now scared if they gave me a non ford that ford won’t pay them. ford are on to them based on a complaint the cc team has taken seriosuly from one of their priority customers. ill be speaking to them tomorrow and hopefuly collecting my car in perfect dry condition
July 9th, 2007 at 9:28 pm
I have had my CC2 on order since October 2006. I have never been given a delivery date. I was told the the UK launch had been delayed to January 2007. I have enquired every month since March 07 and I still cannot get a delivery date or any confirmation of the vehicle being in the production line.
Whilst I have ordered as a personal lease rather than purchase, this is one reason my local dealer Hendy Ford have said why I cannot get a delivery date. To quote the sales rep “I should have ordered one as a private customer!”, not a very helpful response. I’ve given up speaking to the Ford dealer.
So its now 9th July 2007, 9 months on….. - more chance of flying to the moon in Harry Potter’s Ford Anglia than seeing my CC2!
July 10th, 2007 at 8:15 am
Phillip i thought it was chris from the focus cc team that arranged your hire car 2 s max’s, a mondeo ST, oh yeah and your bmw series 3 he does not work for the delears he works for fords customer service and apparently he is in pretty high authority ?
July 10th, 2007 at 9:12 am
I have just been on the phone to the Ford Workshop were my car is being held, to find out if there had been a date for the fix. I UNFORTUNATLY live in the North/East of Scotland (I defo need the roof fixed) and the latest they tell me is that, they have a fix but there is a problem with the parts on who is supplying the seal Ford or Pinifatina, ALSO the work has to be caried out be specialised (Ford) trained personnel which there are none here and it is a 2 day course (the next course dates has been scheduled for October.) The other option is for the car to be sent down south for the work to be carried out. So it looks like it will be a longer wait for me to get my car back. You all that have been waiting months, might get your’s before me after all. KEEP SMILING ;-)
July 10th, 2007 at 9:58 am
good morning all
well my car cannot be fixed as yet because a “shim” has not come!
re the fix:
the dealerships have had since october to attend the training course or something like that so its dependant on your dealer if he has bothered to do the course, however ford send other teams up in these cases.
the new delay is very annoying!
however news i got and in response to kevin is that the fix “tsb” clearly says about where the parts come from, theyre ordered from the roof company in italy who send it to the dealer. when everythings all sorted if anyone needs a seal again they will be ordered from ford who by then would have built up stock as normal.
Re focus cc team and courtesy vehicles:
lorraine: yes chris is the main person i deal with,
he told me straight,until he can update me further he will keep me mobile. would i like a fiesta focus c-max mondeo s-max.
i wanted a mondeo and he said he will get the dealership to locate a vehicle, after that it was the dealership who arranged all of that, the 1st vehicle had a problem, so the hire company and the dealers located me another, and all that was out of the hands of ford.
an update also that the dealership are in trouble for putting myself and others in non ford cars so dealership have had to put me into a fiesta until their hire place has a better vehicle for me.
July 10th, 2007 at 10:16 am
I c then its not the dealer that authorised your hire car it was chis form the focus cc team and for some reason he has changed his mind about letting you have a high spec car not very good as you are still making monthly payments for this focus cc3 or even paid for it, and as you said b4 even the bmw convertible is not as nice as the focus cc3 and now they are offering you a basic ford, which is half the price of your focus cc3 just hope they get your car fixed soon mate x
July 10th, 2007 at 10:35 am
He did the same to me then blammed the dealership its them that authorised it and as you said b4 i just hope my car is fine now as i dont like the old fabric roof on the BMW chris aranged for me !! dont let them fool you !!
July 10th, 2007 at 10:39 am
Just to clear stuff up for people, things seem to be getting confused on here
If Ford Customer relations or any other department from Ford approve for a customer to have a courtesy car, they give the dealership the go ahead to do this.
It is the dealership who arranges the specific vehicle not Ford so the car you get is due to the dealership and hire company not Ford.
I cant comment on what Chris has or hasnt done as I dont know him but what I can say is that from my experience, customer relation department would only call the dealer and ask them to arrange a hire car and it is the dealers responsibility.
Shame for Phillip though… i wouldnt mind my dealer giving me a BMW!!! even with my contacts in the company I didnt ever get that!
July 10th, 2007 at 12:02 pm
dont be jealous paris it is a sin!
i have been clearly updated by my servicing manager with how my mess with non ford cars came around!
ford motor company/ crc/ cc team simply agree to pay the dealership for lets say 10 days use of a hire car. that is where it ends!
the dealership can now go out and contact whoever that dealership would use to hire a car in their town and pay that company the 10 days.
ford for obvious reasons want their customers being in a ford.
once the 10 days is up the dealership then ask ford for the money they have allready spent at the hire company. ford then send them the money.
All ford motor company want when they agree to paying for a car is that you are kept mobile and in a ford.
As such in my case chris does or rather did not know i was in a bmw, but when he finds out i was he is required to get me out of it immediatly.
so the dealership have told me it was a mistake on their half and in my case not chris or ford cc team.
i assume this procedure is the same with your case lorraine, so chris/cc team are just tidying up mistakes the dealership made and if they ignored this he himself would be in more trouble.
also the “high spec” hire vehicle refers to an equivalent vehicle or a suitable ford vehicle even if this is a larger vehicle.
the usual rules with a garage, insurance or car company paying for a hire vehicle is that you are usually placed into the next model/type down.
in our case we would usually be placed into a fiesta!!! but even this we have no right to!
well atleast im not missing out on any nice weather!
have you had rain yet lorraine?
July 10th, 2007 at 12:15 pm
Paris if you read phillips notes you wil see that he states that chris from fords focus cc team authorised him to get a bmw chris works for fords customer service focuss cc team its them that are paying for the hire cars x
July 10th, 2007 at 12:54 pm
Its not rained here yet phillips fink it is soon though so will let u know, just going back to this hire car business chris did organise you to have a mondeo ST that was good going do you think he will let you get another one ?x
July 10th, 2007 at 1:19 pm
Lorraine. I’m confused. Have you got your car back now or not. Or are you needing the hire car again thus meaning something has gone wrong again. Plus reading comments yesterday someone is claiming Fords are not releasing any more CC’s. I’ve been told that it’s all sorted by my dealer?? Has there been a futher hold up since everyone one has celebrated the fix being sorted? If so i’m not being told the truth. Cannot get through to Ford CC team anymore. What’s the truth? Hope your enjoying your car back if you have got it. Do ya still love it?
July 10th, 2007 at 1:31 pm
Yeh i do have my car back but its not rained yet !! i do luv it its wkd. Its such a looker very posh !! the pics do not do it justice !! its a smooth operator …x lets just c wot happens
July 10th, 2007 at 1:57 pm
Thanks Lorraine
Enjoy and keep us all informed! I’m jealous. But not for too long I hope.
July 10th, 2007 at 3:57 pm
Been thinking about this car and was surprised that they were so thin on the ground. Now I understand why. Think I will stick with VW and a new Golf. Where is the press on this? and what happened when motoring press were raving about it? surely someone must have driven in the rain? Good luck to all those trying to get car/car fixed/ sense out of Ford.
July 10th, 2007 at 8:40 pm
apparently ford have clearly stated that the dealers need to carry out extensive testing before releasing a vehicle, ie if it leaks it shouldnt be given to a customer, so if your dealer says take it and we will fix it when we can do not except and call the cc team
lorraine, you seem to be only reading parts of my posts.
chris simply agreed to keep myself mobile! as in he has agreed on behalf of ford to sign the cheaque! thats it end of!
the dealer then has the sole responsibility now chris has authorised it to supply me a car as per normal ford T’s & C’s that mainly being a ford vehicle from anywhere the dealership can get one from.
so if you happen to be in a remote part of scotland and the only rental place is dodgy daves rentals the dealership will use them, as they know the area,
the cc team have no contact at all with the hire company under any circumstance! is that a bit more clear?
the arrangement with the hire company is between your dealer and them!
ford simply have an agreement with the dealer to pay them.
so chris changing his mind about your cars does not seem to be the truth, more so the poor chap is trying to tidy up their mess before senior accounts find out what the dealership have done and therefore maybe risk the possibility of you having any hire car at all!
i did ask for a mondeo ST but was informed they do not provide high performance vehicles as a like for like unless it was a high performance you purchased
July 11th, 2007 at 7:51 am
Whatever phillip the truth is some customers are getting treated better by the focus cc team then others and you were one of them !! And this is NOT expectable, and i have read your email correctly maybe you need to read over what you have written. Stop blaming the dealers they are the middle people its ford it self that are to blame ok ! And by the way everyone it has rained and so far no leak !! Wahoo x
July 11th, 2007 at 7:53 am
Author: Phillip Reynolds
Comment: THIS IS WHAT YOU WROTE PHILLIP
Well i have had my cc3 on order since february took delivery early june and leaked 2 weeks later
while i have had a lack of information since ford have set up a “cc team” things have been good.
i have been called every week, and if i call and cant speak to anyone ill get a call back pretty quick but not always same day admitedly
i am in a hire car while my car is in the garage, the “fix is now available” and my car is being done on tuesday.
so far for hire vehicles i have had 2 s-max’s, a mondeo ST, and a BMW 3 series convertable as they couldnt find me a suitable ford, i am still in the BMW but my focus is better!
I know there is 4 people dedicated to this problem all of pretty high authority apparently, 2 ladies 2 gentlemen. i have dealt with a steff, chris, and pav/paff all been great, it is mostly chris i deal with and he has been great. i asked for compensation and have been told he will look at it once he has my vehicle back and repaired.
i just hope my car is fine now as i dont like the old fabric roof on the BMW chris aranged for me
July 11th, 2007 at 9:01 am
ok lorraine you seem to have some personal vendetta against ford motor company and your dealership have no responsibilities.
you are aware it is your dealership that is responsible for everything you have moaned about!
the dealers for what ever reason did not order your car properly!
however you still accepted it/ signed PDI’s and completed the sale! if i the dealers ordered my car wrong i would not except it, perhaps you thought you ordered it? surely the order form had the box ticked?
i quote yourself lorraine
“Fords new about the fault on these cars but the still sold the vehicles they new the summer was coming and they new sales would rocket”
your dealer gave you your car after ford officially said there is an issue with the vehicle, high chance it will leak do not give any one their car, do not sell this car!
this was sent out everywhere on the 1st of june. you were given your car during the period they were not allowed. the reason for this is to prevent upsetting people like yourself.
so again your dealer sold you a car they never ever should of!
again ford ie the cc team agree to keep you mobile,
that is it! no more other than to override the decision you are not to be put into a ka courtesy car lol.
IS EVERYONE CLEAR APART FROM LORRAINE?
the dealer then has to find a ford from wherever they can get one, pay the bill, and they can then at a leter date claim the money back from ford
the cc team do not flick through the yellow pages and call every hire company in your town and say make sure she gets a bad car, the logistics of doing this alone makes me think you have serious trust issues if you think this is what they are doing to you.
How did they ie ford cc team treat you so bad?
they kept you mobile even thou you should of never had your car! there is no ifs and buts about that
by the looks of it they treated you very well as they put you right at the top of the list!
they also gave you a car, im not sure what car you think people usually get from dealerships or motor companies that are not premium brands?
in my time iv had everything from 10 year old corsa’s right upto BMW’s admitedly due to a DEALERSHIP ERROR that they are now panicking about.
ford probably know of this site which is how they know of my non ford cars,
or maybe it was someone like you having a tantrum because you believe you have been treated so bad and basing my experience as a benchmark, and like the little girl in the playground or the spoilt girl in charly and the chocolate factory shouting i want one!
even thou you should of never been in the position. luckily for you ford crc/cc team still do care enough to not punish you for your dealers mistakes and try to tidy up their mess!
Someone else must have their car fixed now?
or is it just lorraine who while treated so badly and wose than anyone else clearly in my eyes seems to be the only person who got their car fixed clearly not the actions you would expect if you were treated so bad!
July 11th, 2007 at 9:06 am
Would like to inform everyone as you read this today my car which i have bought and paid for is being used to show technicians in glasgow how to fix the fault as yet ford have still not given me a date for my money back
July 11th, 2007 at 9:07 am
having told me 17 days ago that i would have a date within 48 hours thats ford for you
July 11th, 2007 at 9:13 am
Phillip and Lorraine, please can you swap e-mail with one another away from the forum? I think everyone is fed up listening to you’re personnel Vendetta, and its glogging up my e-mails now. NO disrespect to you both, its good to hear comments from everyone and I’m glad you have you’re car back Lorraine and feeding back how its going. I would only use some comments on the way forward for compensation from Ford not personnaly. PLEASE can you both give it up? (at least on the forum.):-(
Lorraine, has anyone mentioned any compo to you?
July 11th, 2007 at 9:20 am
Ha ha ha ha r u shaw you do not work for fords focus cc team ??? the customer service i received from my car dealer has been ok but not great ! i will admit ! the customer service i have received from fords focus cc team has been DIABOLICAL!!! I would probably have the same opinion as you if i had recived the same service that you have unfortunatly i never.
July 11th, 2007 at 9:23 am
Kevin soz u are soooooooooooooooooo right !! x ……………..thats the end from me i will save for fords x (unless my car leaks hahahaha x )
July 11th, 2007 at 9:53 am
Hi everyone. Ordered my CC3 Nov 2006, but the actual order didn’t get placed till the end on Jan 2007.
I’m still waiting for mine, it was built 24th May 2007, and last I heard it has been held at Southampton, awaiting the leak test and the fix if nesscary.
Hope to get it soon, it’s been a long enough wait.
Cheers, Jon.
July 11th, 2007 at 10:51 am
I agree with Kevin …. all i want to hear about is if the fix has worked for cars that have had it, what sort of compensation may be on offer and any experiences (good or bad) from people who are now in possession of their cars.
July 11th, 2007 at 12:50 pm
i was thinking me and lorraine could meet up at a focus cc owners club meeting and deal with this like real men!
ps make sure the meets on a dry day
July 11th, 2007 at 7:03 pm
my fix is delayed again!
July 11th, 2007 at 8:22 pm
Now all that business bowt courtessy cars is over we can now get back to the real stuff of finding out where our cars are and when to expect them. Ford cc team contacted me today to say mine which has been on order since Dec is on a list of priority cars ( less than 100 ) going into the Dagenham plant in the next day or so for the fix to be done.It will be extensively checked over before going to the dealership where they will go through more checks before being released to customers.Once in the factory it won’t take long for the re fit he says, we will see ay ! will keep you all informed. A cc owners club rally, now i like the sound of that,just tell me where and when and i will be there.
July 11th, 2007 at 8:46 pm
Oh dear.
Iv’e been away for a few days and WW3 has broken out.
Well my CC3 spent 3 days in the dealership to have the roof, reversing sensors and glove box fixed.
When i returned i found my car returned and gleaming.
Thanks Ford.
BUT WEREN’T YOU SUPPOSED TO REPAIR THE FAULTS???
The sensors still wouldn’t pick up a HGV parked 1″ from the bumper and they say they now know what parts are required to fix the roof and have ordered them?
Oh well, atleast it looks like new (except the swimming pool damp patch behind the drivers seat).
I think i will return a call to Fords in the morning.
Speak soon
July 12th, 2007 at 10:10 am
wel my story so far is a bit of a joke too. ordered the car end of jan told delivery would be 1st week in march phoned up dealership that week too be told delayes in delivary as the car had not been build and they didnt know when it would be since then i had 3 biuld dates that came and went but the car got built on the 4th. i was then told way back on the 1st of may that i would have the car in a couple of weeks so again phned after this time had passed to be told they didnt know where the car was but after a week of phone calls to them they told me it had been sitting in a cap park in germany for 2 weeks!!! last week in may phned dearlership again to be told car was on its way phned later that week the car had been called back to ITaly because of the roof faults was given the ford help NO help line 2 ring. after 4 days on the phone getting passed on to various people on the cc team no call back as promised from them they told me 2 speak to the dealer who told me 2 speak to the cc team. eventually they started ringing me well once ! went on holiday they said they would keep me informed so i would be upto date when i retunred 2 weeks passed no phone calls get back off holiday ring the cc team spoke 2 superviser about this very helpfull they will call me back phoned me back next day 2 tell me the problem ha s been fixed speak 2 dealer so i have done and the car is back in the UK southampton last week Sutton this week they dont know if the problem has been fixed or how long the car is because they dont know where sutton is because they have never had a car go there before. welll thats my focus cc story long i know but will keep you posted when i get some more info
July 12th, 2007 at 5:52 pm
Hi everyone, just to let you know that I am now fortunate enough to have my cc - I bought the showroom model at the start of June, but dealer let me know there was a ’stop’ on the car. Apparently they were provided with the tools required to fix the car last Wednesday; it went through ‘rigorous tests’ and passed, so the ’stop’ was lifted (by Ford) and my car released to me. Having read this forum I made sure I got a letter from the dealer by way of a guarantee that the fix is Ford specified, as I didn’t want to be in possession of a car from a potentially classed ‘bad batch’. (Yes, it’s 07 reg) - (how about everyone doing that to ensure it’s NOT classed as such?) There’s been no sign of leaks anywhere so far, and the car is an absolute dream both to drive and to look at, and definitely worth waiting for. I haven’t had any dealings with Ford themselves, but hope this bit of info helps anyone wondering if the fix works ! Good luck all, and hey, Phillip, I like the idea of a focus cc owners club - looks like we’ve got one starting already !!
July 12th, 2007 at 6:10 pm
ordered my CC3 on 12/02/07 was promised it end of March early april, was told it was on its way from Italy then in Southampton then Dagenham ?,end of June still no sign of the car FORD admited that it was a little long to wait, and gave me a 56-plate Galaxy on hire Great new, they then said sorry we can’t pay for this hire car it must go back “ok where is my car then” same place it was last month ? when will i get it then ? the car looks great “HELP”
July 12th, 2007 at 8:01 pm
I ordered my cc2 in January and after many delays I have just been told by my dealer that my car has had the fix done at Dagenham and is waiting for Ford to transport it to the dealers. (I hope this doesn’t take too long). At least this shows that Ford have started on the roof fix and hopefully people who have been waiting for a long time will be getting the phone call to say that their cars are on the way.
July 13th, 2007 at 12:56 pm
Nice to here some good feedback for a change as it is very important on forums like this that we get both good as well as bad news from you all so we can all make valid judgements !
Have just been having a chat to a friend who is a Ford salesperson, with more rain due throughout August she is advising her waiting cc customers to wait if poss till Sept ( 57 plate ) as it will for sure have a knock on effect on the resale of vehicles.Having seen several on the road now i don’t think i can be that patiant and still want mine asap unless August arrives and still no car then i may need to have a serious word with myself.
July 13th, 2007 at 1:59 pm
I had a phone call off my dealer to day . they said my car i.d. started with C and that all A&B i.d. number ccs had been done .Have been given a date of July 21st.Not bad for 7 months wait.About the cc owner club ,good idea .if someone does start one i would for one would be interested.
July 13th, 2007 at 3:53 pm
TOM Lord:
So ford have forced you out of the galaxy?
what if you were on holiday or something they would expect you to drive home then!
appalling in my oppinion!
no news on mine still, parts delay!
July 13th, 2007 at 4:50 pm
Update: Received phone call on Thursday 12th from dealer to advise car now back in production and any further delivery delays will be “minimal”. Still declined to give even a guesstimated delivery date though. As it is now mid July (we ordered in February) and we are going on holiday soon, we are now dictating to the dealer when we’ll take delivery. Given the appalling weather and the fact that our garage is still not finished, we have decided to hold off until September and have the car on a 57 plate. Faxed the dealer today to make him fully aware of this so woe betide him if he’s already gone ahead and registered it on an 07 plate ! Great to see that some of you have the car and it has been worth the wait !
July 13th, 2007 at 5:24 pm
ordered cc3 in feb ,dealer has kept me in touch whenever
status of car changes. car is being held in southampton. ford do have the fix .
car will then move to fords dagenham for fix to be done and quality checks to be carried out. still no date
for move to dagenham and final delivery to customer. dealer i think is left very much in the dark. As part exchange involved dealer will take delivery of my old car now to preserve its part exchange value and provide
hire car until new car delivered. this is agreed between
fords and dealer if i wish to take up this offer.
any other bonus offers eg servicing etc i think will
have to come from fords either directly or only
with their agreement. car not yet registered and wont be until dealer knows for sure that delivery to client is imminent….. which at mom could be any time. will talk to fords customer service to confirm this and to see what other info i can glean . if any
but that is state of play for me at mom .
not happy but want the car once problems sorted.
thanks everyone for your input… it all helps
July 13th, 2007 at 6:59 pm
Yipee, glorious Friday 13th. Have just had long awaited call from my dealer, she had my CC3 car keys in her hand and said that after doing PDi checks beg next week and giving it a good soaking to make sure no leaks I’ll have delivery of it next week. My old car has now gone; I’m in a new Focus hire car and as we live 70 miles from the dealership they are transporting it up with a full tank of petrol and free car mats.I ordered it in March and I asked whether it had actually had a leak as it has been in Southampton/Daggenham since June. She said that it had never actually been outdoors but tests had shown it would have had a leak. So seal all changed and hopefully I’ll have it on Weds. I’ll let you know. It’s good to hear they are starting to finally come through. I think that mine has come quicker than some of you who ordered in Jan/Feb as this is coming through Ford UK so my ‘dealer’ is actually part of the Ford Company itself,apparently they have preference.
July 14th, 2007 at 6:45 pm
We Live in Manchester but my wife was in Scotland at the time.,so i went mad giving me one days notice that the Galaxy had to go back, after a few choice words, they extended it till her return, to be fair to local Ford dealer, and the salesman is great and tells me everything he knows, just at a loss on how ford can get away with this?
July 15th, 2007 at 4:16 pm
hi all you car loss people yes i am 1 too i am ment to be getting my cc3 at the end of july not holding out much hope . after owing a slk merc for 16 months and having nothing but agro oh by the way dont ever buy 1 you think a leaky roof is bad i had too have a new gearbox and they did not want to know . but getting back to getting fobbed off bit i rang fords on friday and get this they told me they have lost my car now thats a new one !!!!!!!!!!!!!! may be its swimming round the med well it seems its happier in water than on dry land good luck everyone
July 16th, 2007 at 3:40 pm
hi all - i’m glad to see that the cars are finally starting to come through now…I have been given so many dates now for mine that I don’t believe any of them. I ordered mine in February was promised it end of April/ beginning of May - clearly still waiting now. The main thing that has got to me is not the fact that there has been problems but Ford’s handling of the whole situation. There’s been nothing through from Ford officially to explain the fault or the delay encountered, this has been left up to the dealership who’ve been kept in the dark as much as us! I’ve written letters to Ford and called them everyday for the past few weeks asking for information on where my car is and what they are doing about the situation. Each time I am promised a call back but nothing. Not only have Ford messed a whole load of people around - they aren’t even taking the complaints seriously either, something really should be done about that….watchdog anyone?!
July 17th, 2007 at 1:45 pm
any updates?
iv heard nothing! all has gone quiet!
the rains been bad too so maybe its just aswel i do not have my car!
July 17th, 2007 at 1:53 pm
I have just been advised my CC3 has been released after further testing, its been in Dagenham since June (originally ordered in feb). Apparently I should have the car in the last week of July. I have been told the car has passed tests and is just waiting to be transported to my local dealer - the reason it will be the last week of July is that there are so many cars to be moved and not enough transporters. I don’t know if I should believe it but watch this space…
July 17th, 2007 at 2:59 pm
Surely they can pay the cost to hire more transporters, I doubt there’s a shortage of them!
July 17th, 2007 at 3:17 pm
My friend at Fords has just shown me a revised fix (now 21 pages long), which states the following :-
“Various measures for the prevention of water ingress have been performed in production since 14.02.2007 (build code 7K).”
So looks like they’ve been on the case for quite a few months, so hopefully a lot of the cars will pass the leak test ok.
Mine was built at the end of May (ordered end of Jan), still no news on it yet, fingers crossed I’ll hear something soon.
Cheers, Dave.
July 17th, 2007 at 4:23 pm
Good news CC lovers,mines on its way to the dealer,should arrive at dealer thursday.and hope to be cruising tuesday.Hope its not raining so i can show it off.
July 17th, 2007 at 6:51 pm
Anyone know if because of the lengthy delays, will your px valuation still be honoured? My trade in car was valued by ford at end of May and I have just been given a delivery date of 11 Aug (not too bad compared to some of you) but I have now told my dealer to wait until Sep 1. Will I still get the same px we agreed on back then? I cannot be without wheels I need my car to get around I was wondering if I should ask them to take it now and get a hire car from them until Sep. Any thoughts anyone ?
July 17th, 2007 at 7:04 pm
had my cc3 now for some weeks but its finally succumbed to the faults listed above and has now been back at my ford dealer for the last 3 weeks and i am now the proud owner of a rent a wreck till someone fixes mine as for the fod customer service team what a joke if they spoke to peaople face to face like they do on the phone i think there would be law suits a plenty but for those who have yet to enjoy theres with the roof down its a joy more cabin noise with the roof up oh well fingers crossed for an indian summer
July 17th, 2007 at 7:29 pm
Hi John
My dealer valued my car in March i think? but they have agreed to honour the PX value given back then. They told me today that the car is in build now as we speak, in Italy? Delivery date of Approx 10th Aug to UK (not sure where) and for me to expect vehicle early/late Sept possibly even October. That’s some PDI or possibly a fob off? But either way it’ll definitely be a a ‘57 Model. Thus I can keep driving round in mine clocking up the mileage and take delivery of my car when it’s ready. The fact is you ordered it in good faith. It’s Fords problem not yours. That’s exactly what my dealer said to me anyway. Hope this helps
Yeah and to all forum friends “when’s the rally then Guy’s?”
PS All you lucky people who’ve taken delivery or who are about to. Hurry with verdicts.
July 17th, 2007 at 8:39 pm
Mine was valued in january,the dealer is giving me the same px now,even thou 6 moths has gone by.Any one out there know how to go about puttig a private plate on a new car, thanks….
July 17th, 2007 at 8:56 pm
TRACEY DAY Says:
July 17th, 2007 at 8:39 pm Tracey own plates the DVLA now issue all cars with a number plate then you put your own plates on cost £80 but the reason they issue it with a Number plate is that plate will go back on that car if you sell it and take your plate back, and that way that car as the same plate till its scrapped hope this helps Tom
July 18th, 2007 at 5:23 am
Was told last week about the fix. Contacted my dealer who have my car ( I actually owned it for 4 weeks before it rained) and they are waitng for a ford specialist to come and show them how to fix it. No date given. I would have thought that having already owned the car maybe some priority may have been given but it looks like not. Ford are still paying for my hire car.
July 18th, 2007 at 9:42 am
In reply to Ian the answer is no… My car has been in the garage since first week in May only had it a week when it leaked ford told me I would be better to take my money back so asked for refund 4 weeks ago was told would have answer within 48 hours ( what a laugh) and that money would be in my account within 7/10 days 4 and a bit weeks later still no money. Also had man from ford showing garage how the fix works they used my car ….. was told need parts from England and Italy so dunno exactly what the fix thing is???????
July 18th, 2007 at 12:57 pm
in response to John (post 179), if you were to take your part ex in now i doubt Ford would give you a hire car as you would be knowingly leaving yourself without a vehicle.. i suggest speaking with your sales man. if you have a contract with the part exchange im sure they would have to honour that… please update as i think what happens would in this situation could help alot of people in similar position… only problem i see is that if you tell the dealer to wait til september they may not be too happy about the part x issue
July 18th, 2007 at 1:19 pm
I ordered my CC3 on 14 Feb. As like everyone else, I am still waiting for delivery. The dealer registered my new CC3 in May 07 which ensured that the part exchange price we were given in February was guaranteed. I know the CC3 will be a few months old by the time I get it, but so will my old car, which they are losing money on. I did ask the dealer whether I could cancel my order because of the huge delays, but I was told I couldn’t because the CC3 had been registered to us. Does anyone know whether this is correct?
July 18th, 2007 at 2:30 pm
Have just found this forum and glad to find I’m not the only one waiting for my CC. Ordered it February,and the dealer says he thinks its now in the country - off to Dagenham to check for leaks might get delivered mid August! Dealer will honour my part ex value but reluctant to offer any extras even though I provided a hefty deposit in the form of my other vehicle - says Ford have left this problem entirely with the dealer and will not themselves shell out for any “goodwill gestures” My worry is what happens in a couple of years time when I go back to the same dealer with the CC as a part ex. - probably get told “sorry sir - wouldn’t touch those early models with a bargepole”. Anybody any comments?
July 18th, 2007 at 3:43 pm
YEAH I HAVE A COMMENT 4 FORDS UP YOURS !! ALL MY ELECTRICALS HAVE GONE TO F*CK AND I HAVE JUST GOT THE CAR BACK AFTER THE ROOF HAS JUST BEEN FIXED!!!
July 18th, 2007 at 3:53 pm
needless to say yes i’m back !! the electrics on the window are not working properly you press the button for the window to up it goes up then comes back down my back windows won’t even shut in the back so yet again another leak if it rains !!! fords should be paying me to drive this car !!!
July 18th, 2007 at 4:03 pm
with regarto the personalised plates, my new fiesta was registered from new with my own plate. When I change the car it will be given a random 56 plate.
As for my hubby’s CC3, we have cancelled the order. His plate is going on an Astra twintop!!
July 18th, 2007 at 4:22 pm
Yeah!!!!!! I’ve finally had my new CC3 deliverd to my doorstep and my old car taken away! They honoured the PX from March, didn’t charge anything for delivery (from B’ham to Chesterfield) and I even got a full tank of petrol, car mats and a bouquet of flowers!! It’s really beautiful and luckily the sun has been shining today. Not seen any others around up here yet and it is a real head turner. Lovely quiet engine, smooth drive and worth the wait. I had it in pitch black with a saddle leather luxury pack and 18′’ alloys. Mmmm, could sit looking at it all day! Have let my husband loose in it now so he can pose around work this evening! So hopefully this gives the rest of you hope. They are coming through and inside it had the paperwork to show it had been through the leak tests and passed. Fingers crossed that is the last of my Ford dilemma. Good luck to the rest of you.
July 18th, 2007 at 4:23 pm
in reply to steves comment about trading in in a few years time and it being of the errant 07 year i have asked my dealer if they will exchange mine for a production (roof fixed one)at a later [oint this year with no cost to myself so watch this space
July 19th, 2007 at 8:03 am
lorraine,
reading your posts, 1 after the other and 10 minutes apart i have made the conclusion you have a split personality disorder.
always look on the bright side!
now the windows wont go up it will help your fuel economy as you wont need your air conditioning on
and when the car does get wet it will dry out quicker!
July 19th, 2007 at 8:06 am
ha ha ha no i’m just mad !! spoke to fords last nite they are going to try and repace the car for me.
July 19th, 2007 at 8:58 am
spoke to dealer yesterday and they said the px valuation they gave me from May is guaranteed for my Sep delivery. One good piece of news.
July 19th, 2007 at 9:13 am
John… good to hear that… id think alot of dealers would do this.
Lorraine, hope you get it sorted… to be honest though it sounds like an electrical problem and im sure they could probably fix it… hope it works out for you before you are swimming with the fishes!
July 19th, 2007 at 12:26 pm
Well my car should be done by next week!
the dealership have given me a ka now as apparently when the cc team found out i was in a non ford they flipped and may not pay for the hire car!
my sales man dave said “We made a mistake, ford only pay for fords, and when they found out we got another car they was not happy so they will pay for a ka instead of asking ford”
either way ill be glad to get my car back. the ka aint really my style
anyone else had any trouble with hire vehicles that the dealers have arranged?
July 19th, 2007 at 1:04 pm
“FORD Feel the difference” I would if i knew where it was HA HA
July 19th, 2007 at 1:18 pm
Can someone tell me who/how to get in contact with the CC launch team. As the dealer cannot tell where my car is or when it’s going to be released.
July 19th, 2007 at 3:58 pm
with regards to your vehicle arriving and where it is the only people who would be able to help are the dealership.
mine have been great to be fair…
July 19th, 2007 at 5:41 pm
Well, here we go again… my roof is leaking!!! Went back to dealer today and told their senior technician attended at course at Ford yesterday, the bulk of which was how to fix the cc!!! They are now apparently waiting for the equipment to hold the roof open while the work is carried out - apparently this has to be done with Fords talking the technician through certain stages of it on phone / e-mails …… So, I still have my cc - am awaiting the call to say the equipment has arrived, apparently about 2 weeks…and I’ll be given a hire car - at best a focus…. Watch this space !!!
I’m getting more and more convinced, especially reading all your comments, that we should get ourselves together, call it a club or whatever, in the first place at least to give weight to our cause in the face of devaluation, not to mention inconvenience, and unfairness to those who have already paid out and having to go around in not-so-beautiful hire cars etc etc. If anyone fancies getting one going give me a shout and I’ll be willing to help get one going.. !
July 19th, 2007 at 6:29 pm
www.focusccforum.co.uk
July 19th, 2007 at 7:50 pm
im all for the club but must add the simple fact: a hire/courtesy car is not a legal right, offer, or obligation from any car manafacturer in the uk.
ford cc team are taking a huge big leep by offering us a hire car.
so we can go stomp and screem but we have no legal leg to stand on, trust me iv looked before with audi and others, however they just say theres a problem/delay, if you want it wait! dont want to wait you dont get it.
ford never give a delivery date, they just give the dealer an idea when it may be there based on current circumstances.
c hayward Says:
July 18th, 2007 at 4:23 pm
in reply to steves comment about trading in in a few years time and it being of the errant 07 year i have asked my dealer if they will exchange mine for a production (roof fixed one)at a later [oint this year with no cost to myself so watch this space
why would your dealer exchange a used vehicle for a new one at no cost?
if you know a dealer that will do this let me know as i trade my cars in every 12 months so i can just swap car after car at no cost to me!
my dealers all setup to do the fix, if your dealer says any other excuse other than he is waiting parts which will be a week he is talking out of his rectum piece, training has ben available a year before this mess but the dealers couldnt be arsed to do it, because theyre all panicking now means its slowed down as class places are full.
noz any updates on yours?
tom anything on yours? any more joy on hire car?
lorraine as far as ford are concerned you should of never received your car! so i think you should be gratefull the cc team ever kept you mobile at all never mind putting you in front of everyone else who has owned the car for 2 months to get yours fixed!
id be thanking the cc team rather than moan and pick on them coz you dont comprehend that they as in chris pav etc did not choose or arrange your vehicle
July 19th, 2007 at 8:03 pm
Phillip
You’re oh so protective of the Focus CC Team?? Are you sure you don’t work for them and are just on this forum as a rouse? Surley you can understand everyones frustrations. The CC team have never ever once called me back in the last month as promised on several occasions. I just keep getting back to them. They never ever offer an apology. Just a surley attitude.
July 19th, 2007 at 8:37 pm
My email has never been so busy.
Sorry Lorraine, i had to laugh especially at Phillips reply, but he’s right. You’ll look like Bridget Jones!!!!
My CC is in Fords at the moment for the fix and is the 2nd to be done at the dealership (talk about being a guinnee pig).
I called today to see how they were doing as it has been the perfect weather for driving.
My salesman says it will be done tomoz & the inital plan was for them to replace all seals so the fitters could learn how to do it, but Fords have now requested they try to fix the seals instead of replacing them??
Thankfully i have an understanding salesman who wont let that happen, but beware if yours goes in for the fix!
I have my salesman own new Focus car and they are reimbursing the additional insurance premium. I’ve threatened to keep it hostage until they fix my car!!
I haven’t got a bad word to say about Evan Halshaw (Stretford) as they have provided A1 service.
As for “they need a tool to hold the roof open”?? just take your finger off the button and turn the engine off!
July 19th, 2007 at 9:20 pm
I’m up for the club. I’ve had enough of being fobbed off too.
July 19th, 2007 at 9:35 pm
yes you caught me out, im a ford uk boss,
the mighty ford sent me on a mission to ilfiltrate this tiny forum of 15 or so people who are complaining, you know out of the millions of cars they make and im sure 100’s of thousands that have problems I have been sent her just for you lot!
ford uk could just buy all the cc’s back and cancel your orders, someone else would buy them when its good and ready, ford of europe inc uk is of coarse doing very well for cash, all the financial stuff mostly relates to ford usa and the companies it ownes, alas trying to sell.
the tool is just for health and safety,
while im with u dave or infact thinking jam some wood up there to keep it up or heck ill even hold it open if it speeds it up suppose they gota do what they gota do.
I have contacts in ford as im sure lots do after all its a big company, but the reason why I speak to equally is I actually understand my rights, companies who sell me complex products rights, after all a vehicle is not covered under consumer rights as a lot of other products due to its complexity,
further more I have brought lots of cars and had issues and been told to just wait till its done,
anyway must dash, early night, iv got a drive down to essex in the morning for work, head office are waiting for me ;)
if it helps the cc teams direct number starts 019266 something maybe we can call them direct for some more detail
lorraine im sure you the queen of sheeba whom in your derrangement think they’re picking on you despite being made priority uno in the uk have a direct number to post for us?
ps anyone seen many cc’s on the road? atleast we will have some exclusivity
July 19th, 2007 at 11:30 pm
Am a bit worried now. The “New” CC range are being released in Australia in September. I have already spoken to my local dealer about a test drive and changing out from the Zetec 3 door hatch that I have. This issue of the leaking roof is a concern - it rains a bit down here, but unlike the UK (no offence) where it rains all year round, it could be 7-8 months before we see any real rain and then would hate to be in a battle over leaking seals and find it runs out of warranty before it is resolved. (have had that happen in the past with a Mitsubishi).
It certainly looks great, with good colours, so here’s hoping. Cheers
July 20th, 2007 at 8:04 am
Hey micheal i as well, have the same suspicions as you no offence phillip !! but were all in the same boat here ! ha ha we should stick together I’m up for da club ! The queen of sheba ( I like phillip suits me ha ha ! ) has her car back and fixed yet again ! just waiting to see what happens next !!x
July 20th, 2007 at 9:08 am
Morning All
Phillip.. must admit you did make me titter and wheeze a little with that response..Enjoy your day at the Dagenham plant my son! I Thought you sounded like an Essex boy!(lol)
Lorraine (QoS)he he.. good luck this time round and once again keep us all informed…
Have a pleasant day to all
July 20th, 2007 at 10:50 am
hey that was a quick fix thou lorraine QOS.
how many days did you have to wait it total?
what was the reason for the problem? roof/water related?
i must get todays report completed for roland de walt or whatever his name is
July 20th, 2007 at 11:04 am
I work for a ford dealer and i can tell all the people waiting for their cars that they are not being given excuses by the majority of the dealers ..its just that ford don’t keep us informed properly at whats going on
July 20th, 2007 at 11:08 am
Interesting to note your comments from my last post Phillip. My previous comment was optimistic, so what a blow to find that optimism dashed !! My ‘complaint’ is not about the hire car I may or may not be given, but about the way this mammoth problem appears to have been dealt with from manufacturer to dealer to customer, and perhaps more importantly, the fate of the 07 batch as future resale value.
Yes, Ford make and sell millions of cars, and sure, there will be thousands with problems. But isn’t this quite different to the usual?
We, as customers, buy products in good faith that common sense prevails- i.e.You wouldn’t expect to buy a jumper with a great hole in it any more than you would expect to buy a car that leaks! A car with even one leak is useless (especially in this country!)and, unless sold with the customer aware of that, is selling under false pretenses! Different, one faulty model that can be fixed or replaced easily, but this is a basic design fault (oh I so pity the soul that let that slip by on a bad day…) I’m NOT saying Ford have sold under false pretenses, in fact quite the reverse as they quite rightly and commendably stopped the release of the vehicles, but what about all the dealers who are supposedly unaware of the situation and still selling the cars?? My dealer apparently knew nothing of this problem until they found they couldn’t release mine to me….. so where does the problem originate? WHY don’t they know? Has Ford not made everyone who sells the car aware (if not why not?), or is it really up to the dealer to keep themselves up to date with information they have no idea may exist? ???
And why the reluctance to give information direct to customer?
Meanwhile, many of us have forked out nearly £20K for this car. For many this will have been a huge outlay, and one not likely to be repeated on a regular basis - far less every 12 months !
Unfortunately it seems that in this increasingly money-grabbing society common sense has gone right out the window and replaced with a soggy mess..literally ;)
This might be a forum of 15 or so people (is it? I haven’t counted), but most of us have probably merely ’stumbled’ upon this website. What of the other 1000 who haven’t stumbled here yet? If everyone who had ever ordered a cc were to be given a questionnaire I wonder what the results would be? Complete satisfaction? Certainly a cc-club on a more easily found website might attract the reactions of a few more of the 1000 !!
Ok, so Ford has found a fix and seems to be doing what it can to get these cars on the road. Once the groggy mess is cleared up, will our being used as guinea pigs give us complete satisfaction, and make common sense ?!
July 20th, 2007 at 12:14 pm
I am sure that there are lots of people like me who have been watching this web site just to keep in the picture of how te problemsare being resolved, and wondering if to wait for the car or cancel?
July 20th, 2007 at 12:30 pm
Am still totaly in the dark as to when to expect to get mine.A week a go i was told by customer services & my dealer that mine was going in to dagenham to have the fix done and to expect delivery within a fortnight.Then on Wednesday i got the call i was expecting to say my car was still at Southampton still not done but is most definately on the priority list ( yeah rite )
My dealer cannot appologise enough for the missleading info he is getting and passing on to me and after a major row with Ford privilage about the treatment he has got over my issue and others has decided to longer sell Ford’s on the privilage scheme and just stick to retail where they can at least make a bit of cash.
Am getting well fed up with not so much waiting but not knowing how much longer to expect to wait! My mate picked up his VW EOS last week and is stunning, but having just seen a beutiful black focus cc parked up with ST3 alloys on it made me realise that no matter how long it takes i have got to just wait and wait and wait :-(
July 20th, 2007 at 1:30 pm
Rhona - Totally agree with your comments, I think you have summed the situation up perfectly.
As previously stated I canceled my order a month ago and and am now the proud owner of a 2 year old Saab convertible. I may consider the ford next year depending how things pan out with Ford, but I am totally dissapointed with the Ford stance on this, and I think this sums up customer service we get in the UK.
July 20th, 2007 at 3:31 pm
rhona:
A car with even one leak is useless (especially in this country!)and, unless sold with the customer aware of that, is selling under false pretenses
to be fair thou ford do not state this vehicle is guarenteed water proof ;) (iv looked by the way)
rhona:
“but what about all the dealers who are supposedly unaware of the situation and still selling the cars?? My dealer apparently knew nothing of this problem until they found they couldn’t release mine to me….. so where does the problem originate? WHY don’t they know? Has Ford not made everyone who sells the car aware (if not why not?), or is it really up to the dealer to keep themselves up to date with information they have no idea may exist? ???
yes rhona its part and parcel of selling any product, as a vendor the manafacturere expects them to be up to date.
ford in this case does this by releasing updates on the systems which my dealer has showed me everytime, if a dealer doesnt know of it its because they aint carrying out their duties and checking the system everyday, focus cc issue or not
rhona:
And why the reluctance to give information direct to customer
cc team have always said from the start there is a problem with the seals, they are waiting for the new parts to be designed, tested, made, then instructions made and dealers trained, this was from the start, from the very 1st call i made many moons ago!
as for used value theres no reason whu we loose money, if our car has no problem when it comes to selling theres nothing to effect it, its not like theres a focus cc v2 and a v1, with the v2’s being better. if your car has a problem its fixed with the same parts used on vehicles built from say next month or whenever they start building them again
will i give a high score on a satisfaction survey? course not! iv been happy with the news and updates but thats it, doesnt mean im still happy with the situation thou.
July 20th, 2007 at 3:58 pm
I ordered my CC3 on the 13th Feb, I was told it would be ready end of March first week of April, then I was told it would be ready at the end of May, then I was told they don’t know when it will be ready, they think September now. all I keep getting is bull from Dagenham motors. They set the helpline up because there were too many calls coming in, I think the reason this was set up was more like they run out of excuses. I was concerned about selling my car and then not having anything to drive, the guy at the helpline assured me not to put of selling my car and as soon as I’ve sold it ring them and he will get a courtesy car the next day…. so far this is the only thing FORD have stuck to… he assured me that I will have the courtesy car until mine is ready for collection… I have had the car 2 weeks, they now have rang me up demanding that the car is returned today with no warning… I don’t think so… the help line guy now says he never said that I would have it until my car is ready….. BULL…. I then spoke to him again and he says that he only meant as long as they didn’t know what the problem was then I could have the courtesy car… but now they know the fault I MUST give it back, even though my car has still not been fixed and they don’t know when this will be fixed and I have no car to drive!! I found out today that 7 people have cancelled their order in the past weeks and another today!!… I am still trying to sort out the issue with the hire car now… What to do……..
July 20th, 2007 at 5:07 pm
Mr Reynolds is living in la la land if he thinks the dealers get information straight away ..yes ford do issue technical bulletins on certain systems along with hundreds of other pieces of information every day ,and that can be digested by service depts…but they also say they are stopping production of a vehicle but dont give any reason why or any time length (this is probably because they havent worked that out at the time) …but when we as reps of the dealers say to the customer “sorry but your car has been delayed again and i dont know why or for how long” how do you think it makes us feel…we dont want your car / we want you to have it and pay for it and enjoy it so we can be paid..
There is a big difference between sales and service depts when it comes to learning about tech problems..
and the thing that still baffles me is i have customers who are driving around in the cc’s who have had no fixes and no problems !!
July 20th, 2007 at 6:20 pm
I got my money back!!! leak was so bad
alan
July 20th, 2007 at 6:55 pm
Hi All had my cc3 for 10 weeks been great when the sun comes out but the dreaded leak and ford let it down badly.Now i have decided to send it back to patterson ford who have been fantastic the fix is weeks away and i cannot see the roof not giving me any future trouble as it dosen`t seem stable enough so the decision has been taken patterson ford have agreed and i can keep the cc3 until september when my new focus and c-max are ready.Great company to do bussiness with.
July 20th, 2007 at 7:44 pm
AR:
say they are stopping production of a vehicle but dont give any reason why
the “stop sale” i was showed at the end of may clearly said why it had been stopped, along with some big q&a list also,
anyway may cars having difculties in having the fix carried out, apparently one side is done but getting the measurements on the other side has been harder.
i aint bothered at all however as the weather is appalling here so i am missing nothing other than adding on the miles and getting my car dirty, ohhh and probably wet too ;)
July 20th, 2007 at 7:55 pm
still not arrived got to wait till transporter delievers to my ford dealer.fed up of waiting hope its worth the wait ,today was a good day to test it out while on transporter.
July 20th, 2007 at 11:28 pm
was in the dealers when he rang to check up on my car,the sales man was told that my car had been in the testing room and was free of leaks, and now waiting for a delivery date to my dealer should have a date by for delivery by next Wednesday, I can’t not say anything about Phillip I a boss at Ford UK, and i work with Alan Sugar, and Richard Branson, ho and sorry I forgot Bill Gates and Postman Pat, if you work for ford no wonder nobody as their cars, your a david brent in your office, everyone takes the piss and you don’t know it but you did make me smile cheers Phil
July 21st, 2007 at 12:08 am
There are (as of today) no CC’s waiting at Southampton dock. Hopefully they are all on their way to Dagenham
Si
focus cc forum . co. uk
July 21st, 2007 at 5:12 am
I want to buy a CC2. Should I??
July 21st, 2007 at 5:18 am
And no I wasnt up early to go to work, I just fancied a beer!!
July 21st, 2007 at 7:19 pm
I stumbled across this site yesterday with a google search for “Ford Focus CC3 problems” and I am really glad I found it. I spent a good couple of hours reading all the tales of grief that everyone here is experiencing. I ordered a CC3 on 29th March from Gordon Ford of Bolton. I was given a delivery date of between 10 and 12 weeks which gave a later date of 23rd June. Spoke to dealer 14th June to advise going on holiday for 2 weeks and told car would be ready on my return, never said anything about leaking roofs, delays, stop sales etc. Come home 29th no car! Dealer tells me it’s still with Pinafarini due to a duplicated VIN issue. Waited 2 more weeks and rang dealer again on Tuesday last, then Wednesday, then Thursday. Saesman is definately avoiding me. Friday I get a phone call from the salesman who tells me my car is in Dagenham awaiting quality checks for water ingress! He also told me he had resigned and would be leaving in 2 weeks. Poor sod he must be as peed off with Ford as all we are. Late yesterday afternoon salesman rings and tells me my car will be ready for delivery on 14th August. Thats this year I hope. 20 weeks after the original order and 8 to 10 weeks late. I know thts not half as bad as some of you who ordered in November. December, January etc. But it’s still too long with no information. On a few seious points. I am very concerned about the quality and resilliance of the solution. When a car leaks water from new it will probably be a reoccuring problem throughout it’s life. The car may not leak when it’s delivered but how many times can we open and close the roof before it starts to leak agian. From what I know now from reading all these bulletins I don’t have a great deal of confidence. Ford are definately keeping this issue shrouded in mystery. I know the car has a warranty but I don’t want to be driving to and from the workshop. The post production modified vehicles will definately be worth less on resale than the later cured production mdels. I can see Glasses guide now “07 model bad news!” Not forgetting the dealers have held deposits accruing interest for anything up to 8 months.
After reading all what you people have said I am now very worried about this car. I am seriously concidering cancelling or trying to swap my order for a Focus ST. (I traded in a Focus RS for the CC3) however reading the small print on my invoice it states that deposits are not refundable until 3 months have elapsed from original delivery date. That makes mine 30th September. It appears they have me all ends up!
Anyway, I am going to discuss the options with the dealer nest week and I will let you know what happens. I’d love to know from people who have taken recent delivery if the leaking has been cured and if the roof still creaks and groans as some people have reported.
The CC looked like a great car and I was really looking forward to owning one.
July 22nd, 2007 at 7:23 am
GOLLY!!!! I’ve just ordered a loverly (I think) diesel cc3 from dealers in Chandlers Ford and was told that there is one in stock so I can expect to get it Friday week. Now having read all the comments I’m not so sure it’s a good thing. Will go back to my nice sales chap and ask him if the roof is leaky. Actually, when I was taken for a test drive, my daughter sitting in the passenger seat said that she was getting wet. I put it down to the fact that it was raining bucket loads and she had got wet walking from the showroom to the car …. yikes!!!! What should i do now??
July 22nd, 2007 at 9:22 am
In responce to Jay Lad, I too was undecided but look at the alternatives.The renault megane is like a Harry Potter book, everyone’s got one.It also reminds me of an x Welsh girlfriend with the same name, she too was a nice ride but looked plain and outdated. The Peugeot 307 is like my wife, lovely but there’s just something about that fat rear end that puts me off. The Astra twintop. Well my company car is an Astra and I don’t know anybody who drives one and hasn’t got a bad back!The VW Eos is 5K more for the same spec and it also has a roof leak problem, although VW’s solution is to buy thier magic oil at £45 for 100ml and lubricate the seals yourself, and if this doesn’t work you can buy thier new optional extra RAIN PACK, for £350 you get a wet suit, snorkel and flippers, BARGAIN!!!!!!Then there is the volvo C70,you have to remorgage your house to pay for it and let’s be honest the only people who want to be seen driving a volvo already own a free bus pass.Take my advice BUY A BOAT!!!!!!!!!!!!!!!!!!!!!!!!
July 22nd, 2007 at 9:58 am
Jay Lad Go for it I have waited since Jan 07 and still can’t wait to get it Cheers Tom
July 22nd, 2007 at 4:26 pm
The more members to the coupe club the better,we can all have a good day out,and have a good moan about ford,or even praise them on their magnificent car.So Jay Lad,come and join us,come RAIN or SHINE.
July 22nd, 2007 at 5:06 pm
How can Ford not guarantee that the cc will not leak?
If you buy a car even if it is a convertible it is not supposed to leak. I cannot believe that the car is not guaranteed not to leak. I don’t remember reading in the glossy mag that if it rains hard or you use a carwash or a jet wash you may find lots of water inside the car. Does anybody other than Philip think this should be so ?
July 22nd, 2007 at 5:22 pm
hey at the end of the day the normal focus sometimes leaked water,
what chance did they have with a convertable!
all CC vehicles have warnings not to use power washers around the seals, theyre rubber you could blast them out of position, its obvious if you think about it
July 22nd, 2007 at 5:49 pm
Everyone that hasn’t already, get your butt over to www.focusccforum.co.uk There’s a few from here already joined, we’re all waiting for the rest of you to do the right thing
You’ll need to register to view the forum but as those that have already joined will tell you, it’s well worth it.
See you there
Si’
July 22nd, 2007 at 6:15 pm
hi everyone have been given a new date for cc3 august 15th !!!!!!!!!!! was on my way to work on friday and there they were 6 ford focus on a transporter going up the M25 was so shocked got right behind to make sure i was not dreaming so lets hope there will be 6 happy people out there next week let me know if you were the ones to get one
July 22nd, 2007 at 6:39 pm
Nitro Si followed your link to www.focusccforum.co.uk loged in got a password and all i get then is Sorry, no access.
and i’m logged in
July 22nd, 2007 at 6:41 pm
thats odd. i’ll have a look now
July 22nd, 2007 at 6:43 pm
ok, try now
July 22nd, 2007 at 7:03 pm
my current car which is an Astra Bertone coupe with lots of rubber seals round the doors as it has no door frame (as in the cc) does not leak and none of my previous cars have ever leaked and I would expect the cc not to. If it does I will take it back.
July 22nd, 2007 at 7:16 pm
right, one or two of you seem to be having problems. Ive had a look and i think i know why. When you initialy register you only register to become a member of the Runboard (people who host my forum) community. Once you post a message on my forum you will automaticaly become a member of www.focusccforum.co.uk
Thanks for taking the time.
Si
July 23rd, 2007 at 6:22 am
I saw a transporter load of CCs on Friday anti clock on the M25 at J17 and this morning at 6.30am I saw another 2 transporter loads at the same place. All of them had plastic on the roof!!! Looks like they are on the move so hopefully might get mine soon (Pitch black CC3 with black lux pack) on order since Feb.
On another noe NitroSi. I have registered on Runboard but still can’t post a message on your forum to become a member.
I know part-ex prices are being honoured BUT does anyone know if Ford Credit are honouring the APR rate on finance that was available when orders were placed? It was 6.9% APR then and is now 14.2% a big difference.
Count me in for any owners club!
July 23rd, 2007 at 6:36 am
Clockwise not anticlockwise…I only drive on the thing everyday.
July 23rd, 2007 at 7:09 am
Rob, have you tried since real late last night or this morning? Should be fine now.
July 23rd, 2007 at 7:56 am
QUOTE :-
NitroSi Says:
July 22nd, 2007 at 5:49 pm
Everyone that hasn’t already, get your butt over to www.focusccforum.co.uk There’s a few from here already joined, we’re all waiting for the rest of you to do the right thing
You’ll need to register to view the forum but as those that have already joined will tell you, it’s well worth it.
See you there
Si’
Excellent forum Si, glad to see someone has started a dedicated CC forum at last, hope it goes from strength to strentgh.
Jon.
July 23rd, 2007 at 1:53 pm
Re: Ford Credit
When I ordered my CC3 in Feb, the dealer offered me a 3 year Interest Free option by mistake - this has been honoured as well as the part-ex price.
July 23rd, 2007 at 3:35 pm
Well Done Jackie, I part-ex 2 cars and they had to honour both cars a 04 Corsa and a 05 Fiesta but to be fair my garage is brilliant if you are ever looking go to http://www.kempster-ford.co.uk/ they are really good
July 23rd, 2007 at 3:54 pm
paul w: you traded in the RS for the hairdressers car ;)
that will teach you!
dont do something as silly as that again!
id choose a mint rs over the cc anyday
July 24th, 2007 at 10:38 am
I have just chased up the delivery, after being told on the 16th July the car would be with me in the last week of July. The car had passed testing and was awaiting release, but apparently not enough transporters to move all the cars….
Now I have been told “I have just been advised that the cars are still in quality check and will be advised.. No more information available”… GRRRRR!!! Yet again I had my hopes up, I should of known better. :0(
July 24th, 2007 at 2:59 pm
Still no joy with mine and am even more depressed now having seen some fabulous pics on the focusccforum website ( well done lads )
Tom Lord i have noticed that you have also ordered yours from Kempster Ford so may be worth us exchanging email addresses to keep each other up to speed with what we are being told by the dealership who i must say have been very helpfull but they can only be as good as the info they are getting from HQ.The latest info i got was that it was still stuck in Southamton awaiting fix to be done !
July 24th, 2007 at 3:10 pm
Not good news from me I’m affraid. Got a call from the dealer last wednesday and I as I was the first here, they were starting on mine. Phoned up this morning to get an update (due to me having to extend the insurance on the hired car) for them to tell me that they are still working on it. Apparently, they change a bit and test it, change another bit and test it, and move on to the next leak so it a long process. Once they have sorted out the leak the car then goes elsewhere to have all the other checks carried out, electrics etc. Sorry to hear about your continuing troubles Lorraine. So I guess I wont be getting my car back just yet. Can see the light ……. its so beutiful. 9 weeks in back at Ford and counting.
July 24th, 2007 at 6:05 pm
make sure you check the foot well as these seem to hold water and the water is absorbed by the foam under the carpet and this swells up….
July 24th, 2007 at 7:13 pm
my dealer thinks that ford think al the cars in the holding placs will be done by 1st week of august and then waiting for the transporters, which are on strike in some places apparently.
still it could be worse, have a look at the vw eos forums, vw aint even doing a proper fix, just selling some stuff that needs rubbing on seals evey 6 months at your cost of £60 a time!
July 24th, 2007 at 8:20 pm
My cc should have arrived at wolverhampton dealership today,but alas still waiting,apparently on a transporter some where,thy called ford and they said thursday.Want this car so much,will wait abit longer.About this forum,trid to get into it,but do not know how,you must excuss me as i am not a I.T.buff,thanks
July 24th, 2007 at 11:34 pm
Hi all!
Spoke to my dealer and ford today. Appparently there is a dissagreement between Ford and Ansa (the car transporter company)over pay, thus some form of protest action from Ansa causing a shortage of transporters
As if we havent had enough to wait for!!!
July 25th, 2007 at 8:15 am
thankx kevin but unfortunately I’m still having problems with the drivers window i will push the button to go up and it will go all the way up then come back down half way ? then you just have to keep pressing the button until it decides to stay up. The thing is it does not happen everytime which is frustrating the engineer manger has given me 2 choices basically live with it as it is under guarantee and if it does not go up one day just bring it in or i can bring it in once again and they will do tests on it which frankly i do not want to do!!! I’m gonna have to get in contact with the cc team again which is gonna cause me a lot of stress will keep u all updated
July 25th, 2007 at 9:09 am
Kevin. Fords original plan (as far as i was told) was to change all the seals, then they decided to inform the dealers to try an fix the seals.
I have a good dealer and, like me have insisted all the seals should be changed regardless.
I believe they tried to fix the leaks on the 1st car which didn’t work, so mine is having all of them replaced.
I think everyone should insist all the seals are replaced, which would save you incovenience and them extra labour hours.
Mine is still in the workshop after one week but i have a nice Focus and its been raining all the time anyway, so i am nice and dry!!!!
July 25th, 2007 at 9:14 am
Oh….. IF the CC owners haven’t already noticed this fault.
Be careful when you open the boot if its wet, especially if you are parked on a slope. I found lifting straight up means the water runs into gulley but it then jumps the gulley, straight into the cavity between the carpet and bodywork (either side) which cant be good for the car, especially as a wet boot lid probably holds around a litre+ of water.
Maybe Fords fix to this will be to drill extra holes in the boot floor to allow drainage!
July 25th, 2007 at 9:17 am
Queen of sheba says thankx kevin but unfortunately I’m still having problems with the drivers window i will push the button to go up and it will go all the way up then come back down half way ? then you just have to keep pressing the button until it decides to stay up. The thing is it does not happen everytime which is frustrating the engineer manger has given me 2 choices basically live with it as it is under guarantee and if it does not go up one day just bring it in or i can bring it in once again and they will do tests on it which frankly i do not want to do!!! I’m gonna have to get in contact with the cc team again which is gonna cause me a lot of stress will keep u all updated
July 25th, 2007 at 10:03 am
the window must be sensing there is something in the way and rolling down,
something lots of cars do now incase a chils is stuck etc.
obviously its faulty in your case unless you have a really big nose and when you turn this points out of the window so it goes down to protect your nose? ;)
To be fair you could have this fault on any car not just a cc, but maybe the water caused this?
im sure i will find faults with mine whenever i get it back!
July 25th, 2007 at 10:29 am
I have been in contact with the technical helpline 0906 55 33 447 which is a quid a minute as i don’t fancy losing my car yet again the chap told me it could be that the roof needs relining as it is interfering with the window sensors which i then relayed to the enginner manger at my garage he has told me if this is the case wait for it as this is the best bit…………………………. if it gets relined it could leak again , wots going on ?? phillip i have noted your comments and i hope for once you are right, also a friend of mine has suggested to run a make up brush along the frame of the window to remove any dust dirt ect that could be interfering with the sensors failing this it might have to go back in, i fell like crying !! for real
July 25th, 2007 at 11:44 am
i dont think you should of had to phone a £1 a minute line to help the dealer find out whats wrong with your car!
reading your whole situation from dealers not ordering it right, giving it to you when ford said they shouldnt because of the leak, putting you in a non ford hire car, and now this lot im thinking your dealer needs shot!
looking back i feel sorry for the cc team for having to try to tidy up this dealers mess!
July 25th, 2007 at 5:42 pm
Hi all, we have a cc which has been in 7 times over gear box / climate control both took 3 visits to fix … then the doors went trapping me and kids inside … and well the roof … just a joke! we have to drive with rain coats on, its been in for a month and they still dont have the parts to fix it!… the customer services from ford is so poor i cant believe it …NEVER BUY A FORD AGAIN, i have had enough going into the dealer tomoz, IF THEY WONT BUY THE CAR BACK… I WILL START A CAMPAIGN AND SET UP A WEBSITE BY FRIDAY! THEY JUST CANT TREAT PEOPLE LIKE THIS, TAKE CARE X
July 25th, 2007 at 7:08 pm
FORD CC3 Hi has anyone had any sort of compensation from ford or there dealers. l got told by my dealer l was not going to get anything…. l think they should do some thing.
July 26th, 2007 at 8:16 am
The dealer only made £500 from my sale fords are getting the rest of my 20k
July 26th, 2007 at 8:18 am
So i would not feel sorry for the cc team
July 26th, 2007 at 8:21 am
Heidi if you own the car make sure you get 3 years free service
July 26th, 2007 at 8:24 am
Karen i will join your campaign i too have been treated this way I’m disgusted in fordsx
July 26th, 2007 at 9:07 am
Wow! some real unhappy sounding people out there.
Gearbox trouble and climate control problems have nothing to do with the fact that its a CC that said, it still shouldn’t be happening.
When i first collected my car (which was a showroom model) the roof did not operate. The dealer sorted this within a week maximum. I had a small leak which has also been sorted by the dealer and finally i had condensation in my offside rear indicator. A complete new light cluster was ordered and fitted within 7 days. Would have been quicker but i didnt tell them about it til a saturday and couldnt get back to them to have it fitted til the following saturday, otherwise once again it would have been a matter of days.
www.focusccforum.co.uk
July 26th, 2007 at 9:23 am
Thanks for the information Karen, your situation is the the one I DONT wont to be in (Same for Lorraine.) I told my dealer when the car went back to them (9 weeks ago) that I don’t want a unique car, unique as in problem being fixed (before Phillip say’s anything.) I was on the phone this am to the dealer to find out WHO I needed to contact with regards to my compensation and WHO was footing the bill? As my car is nearing completion of the “Water Ingress” I wanted to put in place my options as a back up, incase the car is NOT fixed. I had been infomed that Ford will be picking up my tab for compo. and had been asked what I would be looking for? I told him that I would be looking for everything, 3 years servicing, mats, mudflaps, Lux pack, wind break and any curtiuos moneys would be appreciated, so I can let Ford make the call (is there anything else anyone can think off?) I also wont to put in writing that if the car is not up to scratch I would expect Ford to buy it back at the price I paid, with my intention to place a new order for a car that comes off the factory line (whoever long it takes.) I do wont to give them the chance to fix THIS problem, but I’m sure other problems will pursit and we will always be back at the dealer, which I’m not prepared to do.
July 26th, 2007 at 10:56 pm
Noz from Nuneaton send me your e-mail address and i will e-mail you back or you can now catch me in the CCforum at http://com2.runboard.com/bfordfocusccownersforum
Cheers Tom
July 26th, 2007 at 10:58 pm
www.focusccforum.co.uk
July 26th, 2007 at 11:04 pm
My CC3 should be with me very soon “SMILE” Noz from Nuneaton just send me an e-mail address
July 27th, 2007 at 11:39 am
I also have a CC3 with the roof leaking and would like to give you my story.
I have been in touch with my garage in Carlisle and they have answered all my questions to date I feel honestly.
I was told initialy that Ford were looking at the problem and trying to find a solution. A week later I called and I was told that a engineer from Ford was going around the Ford dealers showing them how to renew the roof seals. After another week I called the dealer and they told me that the engineer was at the garage as we spoke and showing the staff how to change the seals, and that they would then order the seals providing that this seal change fixed the problem.
Today I called back to the Ford dealer and they have now informed me that my car has to undergo water tests at the garage and if it leaks they will inform Ford who will give the go-ahead to fix the problem.
The fix now is to adjust the roof and not to renew the seals and all the seal kits that have been ordered by the dealers has been cancelled by Ford.
I Have booked my car in for next week now for the water test and see what happens from there.
I think Ford have not only shafted the customer but have also landed a great problem with the dealers who have to clean up all of the mess.
Ford should be made to go public with this problem and stop hidding behind the dealers.
July 27th, 2007 at 12:18 pm
hear hear dave !! if any one has had the car fixed and have it back can you tell me if you have noticed that the black seal around the doors is gradualy getting powdery white streaks ?
July 27th, 2007 at 12:24 pm
Why is everyone passing e-mails about and going to other CCForms? Please can you stay in touch with this one so we all can get some insight to individuals expereinces. ? Cheers .:-(
July 27th, 2007 at 12:31 pm
But thats exactly what’s going on at www.focusccforum.co.uk Everyone is sharing their “individual experiences” plus a whole lot more.
July 27th, 2007 at 1:30 pm
Kev, this forum is fantastic mate as without it i would never have stumbled across Tom who has also ordered a cc from the same dealer as me and as we have both now been waiting since January we can exchange minor details being told to us at different times by our dealer to make sure we are getting simular stories without clogging all of our other frustrated cc budies in boxes.I for 1 will still be on here as and when i have anything worthwile sharing with you all.
N.B. anyone out there ordered or seen a grenadine cc like i have ordered or am i the only one that likes that strange red colour !
July 27th, 2007 at 1:43 pm
dave angus:
the fix is a combination of adjustments to the roof angles and windows and new seals where required,
if the new seals aint required and just adjustment is then thats all theyl do, if it needs both it gets both!
my dealer has received all parts and they have 2 guys fixing the cars, they said all the parts are coming in for them now, so sounds like someones telling you porkies
July 27th, 2007 at 1:44 pm
lorraine/ queen of sheeba:
any joy with your window problem?
what did the dealers say?
July 27th, 2007 at 1:53 pm
I’m still waiting for the cc team and the garage to get back in contact with me to be quite honest i don’t want to let them have it again and especially to run more test on it but i no i will have to :-( x
July 27th, 2007 at 3:21 pm
call the cc team up see what they say,
i hear sandeap is the top guy there he will get things done for you ;)
July 27th, 2007 at 3:48 pm
Hi all … it’s karen again, just to let you know that My ford dealer - Polar warrington has bought the car back! but not without a big effort from the dealer,John Yarwood at Polar ford, at first over £2.8k difference in value of the car which Ford are now paying to Polar ford, also just took the (smax) car hire back which cost them over a grand! which seems such a waste of money… when we get offered upgrade on 3 year service … again such a shame as we would of stuck with it, but lost total faith in Ford, not the dealer whom was spot on … thanks all and good luck with your car … take care x
July 27th, 2007 at 7:22 pm
Hi all just found this web site its good to know im not the only one waiting for a new focus cc.My dealer in poole has been great.I ordered mine back in march and was told today i should get it in 3 weeks.
Noz i have seen the grenadine at the ford factory in germany it did look good.
Anyone see the blue di cina?
Has anybody ordered a cc from the dealer at tower park in poole? If so i would like to know what you have been told.
July 27th, 2007 at 7:45 pm
HIP,HIP Hurray,my cc arrived in WOLVERHAMPTON today.Will take ownership on tuesday.will ask dealer what they or ford are willing to give me for being patient,its been over 7 months since iordered it.
July 27th, 2007 at 8:03 pm
Tracey i hope you have lots of fun as the weather is getting better! Let us all know what you get out of the dealer.
July 27th, 2007 at 8:24 pm
It’s on it’s way fingers crossed
July 27th, 2007 at 9:16 pm
hurray, cars are coming!
atlast what the cc team have been saying is true! we are seeing movement on the cars.
re: compensation from ford as in the motor company who make the cars:
i know from experience they prob wont give anything, audi never have for me, or vw and i had longer delays on the cars i ordered from then,
reason being: they dont actually give a date of delivery, they quote a normal timescale, say 15-30 weeks however issues may arrive, the info they give dealers is for their reference only ie ETA’s
obviously living in the real world dealers do use this to inform customers, and it usually works, as does registering cars before they get them, but as this whole thing shows and prooves, the manafacturers are right.
im thinking a massive get together with our cars, with maybe a power washer to rally show off for those who dare ;)
hey lets invite the cc team for all there hard work.
lorraine your cc team deserve a medal after tidying up your dealers mess.
and for those who didnt get what they wanted from the cc team……………. well theres still the power washer to get them with
July 27th, 2007 at 10:34 pm
Hi All
Bought the demo model from Ford at Plaistow about four weeks ago and was then told that the car had been put on stop for all the reasons that have been posted. My sales person Raj has kept me informed all the way. I understand that this is a new product and will have teething problems. I also understand that Ford would not want to release hundreds of cars and then have even more unhappy customers. So when I say I picked up my very sexy grenadine model today, Noz it is a lovely colour, I do have my fingers crossed that all will be ok.
If it is not then I have every confidance that Raj and the dealership will sort it out.
Good luck to all of you who are still waiting.
Graham.
July 28th, 2007 at 11:01 am
Hi
I ordered my cc3 on 29 Jan, and was expecting to take delivery on 1 March. It then became June, then mid Jul, then 2 Aug and yesterday was told 18th August
Think I have little choice now but to wait the further 2 weeks and take delivery with new number plates on the car.
Has anyone approached Ford for compensation - heard on grapevine they were offering 3 years servicing (or was that a dream)
they do say patience is a virtue!!!
July 28th, 2007 at 12:35 pm
has anyone one actually got there focus cc inclusive of leaks ect and have they been offered any form of compensation has yours been fixed do you have a date for return?? if it has been returned has the fix worked?? did you also have any roof rattles prior to leak?? what colour is yours thanks
July 28th, 2007 at 6:08 pm
Ordered my CC 3rd February but after waiting 6 months my patience has run out. Cancelled order yesterday to be told that my car is still in Italy, and that they did not expect me to get it until next year! Salesman very sympathetic - could not have been nicer - volunteered to return deposit. Feel like a wait has been lifted from my shoulders. Would have loved the car but given the weather we have had lost confidence in it.
July 28th, 2007 at 8:28 pm
We took delivery of our grenadine cc3 on thursday 26/7. Gorgeous colour, we have had black leather upholstery. The car is fab.Fingers crossed it stays that way. We eventually got the 3 year service plan from ford plus some discount from dealer plus other extras. Had already got a good deal but as the car had been reg. since 31 May we had to push for something extra. Gave up my Mini Cooper for this but as at today I’m happy. One small prob now with leather, mark on back seat which they will have to sort out. I have to say I had to make a lot of noise to sort out pricing etc. but eventually had contact with my dealers zone manager who really acted as a kind of mediator.Hope you are all happy with yours when you get them. Note for Noz, Grenadine is the best colour, rich metallic red.
July 29th, 2007 at 12:02 am
That’s great news Val, i ordered a grendine CC2 back in Jan’. Eventualy after just 2 months i got fed up with waiting for even a build date so canceled it and took the showroom model (aqua CC3) Would like to see what the grenadine looks like. I think some nice anthracite coloured 18’s would look good with that colour.
You can post a picture of your new pride and joy here www.focusccforum.co.uk Noz is already a member and i guess he’d like to see it too as would the rest of us.
Si’
July 29th, 2007 at 4:52 pm
Thanks for grenadine info Graham, Val & Mike, now i know she realy will be worth waiting for and i realy can’t wait to see all these fantastic colours on a rally 1 of these days organised by Nitro Si maybe !!!!!!!!!!!!!!!!!!
July 29th, 2007 at 5:00 pm
Hey All
sounds like some good news is beginning to filter through at last! I chose the CC3 Luna colour with saddle interior. Have I cocked up? I’m officially a fully fledged member of Nitro Si’forum but I’m finding it a little difficult to navigate. Not sure exactly where all the updating is going on, on that site. Seen some great pics& vids of the car tho! and I too like Noz am starting to get a little giddy at the thought of getting mine in apparently 5 weeks. Yipee!! Year the grenadine looks the Biz..
July 29th, 2007 at 7:29 pm
Still waiting for my cc have been told Aug 11 but have insisted on Sep 1 to get ‘57′ reg. I am feeling a little apprehensive about the car because of all the problems people have had. The main one being the leaks, even if mine has been made with the fixes it seems that it is still not 100% guaranteed. So every time I leave it outside in the rain or go through the carwash I am going to be panicking and dreading what I am going to find when I open the door. Even though I really like the look of the car when I ordered it I am having second thoughts. It is very annoying and I feel really dissapointed that this has happened to the make of car I chose.
July 29th, 2007 at 7:34 pm
I wouldn’t take it thru a car wash anyway. I haven’t donw with mine. I always take it to one of those hand car wash places that seem to be popping up everywhere.
July 29th, 2007 at 7:41 pm
thanks to some of you for your info on what youve ordered ect im off to runboard and the cc focus forum if theres anyone on here from kent be nice to hear from you
July 29th, 2007 at 7:44 pm
I’m from Essex but I’m right on the Essex/Kent border J31 M25
July 29th, 2007 at 7:51 pm
Hi Michael Robinson I choose the Luna with Saddal leather (the lighter one) and i can’t wait to get it 5 days and counting
July 29th, 2007 at 7:53 pm
a quick note. When you look at my site and click to register all you are actually doing is registering to be a part of the runboard community. However, once you’ve done that you will automically become a member of www.focusccforum.co.uk just by posting a message. That can be as easy as starting your own message or it can be a reply to someone elses message.
Look forward to you
Si’
Si’
July 29th, 2007 at 8:28 pm
well howdy nitro si im a bit away from you down in sunny ashford im tiz1962 on focusccforum catch up with you there
July 30th, 2007 at 9:09 am
I ordered my cc3 on 18.01.07 - apparently my car’s been in Southampton for 9 weeks? I’m beyond frustration now - anyone know if there’s an ombudsman we can get on the case?
July 30th, 2007 at 1:16 pm
Think about it this way, some high end cars have 18 month to 2 yr waiting lists, people still buy them. My friends dad ordered an M6 Convertible early this year and wont be getting it til nov - dec’
July 30th, 2007 at 2:59 pm
i mean can you imagine waiting that long just to make your man bits look bigger ;)
July 30th, 2007 at 8:23 pm
Ordered Vehicle on 9th Jan - Still no sign of it appearing, despite what must be daily calls to the Ford “Cant be %&@*d Centre”. I find it incredible that Ford, who must be the biggest Car manufacturer in the world cant give me an ETA on my car. Ford CRC says contact dealer, dealer says contact CRC….does anyone know who to contact, cos it seems to me no one in Ford gives a s*** once they have grabbed your money. CRC staff have been diabolical, what is the point of their existence if all they can say is “bear with me, contact your local dealer”, thats about as much use as….I can do that myself.
Despite contacting them (and the dealer on a regular basis)I may as well bang my head on a brick wall, no, smash it on a brick wall!!!!!. I was promised that my vehicle would be on the highest priority for reciept AS I LEAVE THE COUNTRY for good in 3 weeks, “dont worry sir, we are confident that you will get your vehicle…”, well frankly I am NOT…From what I have read from others I am not the only one who thinks that the service or lack of from Ford is totally disgraceful!!!!…
Heard a few rumours from people, anyone confirm or deny?
1.There was a storm at the Factory (Pinninfarina? Dealer didnt expand) which destroyed 100+ units), despite my research cant find anything.
2.There is a strike with Italian haulage personnel and vehicles are stuck in Italy.
3.Fault has been rectified, but they are short of engineers to cope with demand…
Hlep anyone!!!
July 30th, 2007 at 10:29 pm
4 Ford focus CC for sale on e-bay http://search.ebay.co.uk/search/search.dll?sofocus=bs&sbrftog=1&sibeleafcat=108849&catref=C6&itemid=280137166705&from=R10&satitle=Ford+Focus+CC&sacat=-1%26catref%3DC6&sargn=-1%26saslc%3D3&sadis=200&fpos=OL104FF&sabfmts=1&saobfmts=insif&ga10244=10425&ftrt=1&ftrv=1&saprclo=&saprchi=&fsop=1&fsoo=1
July 30th, 2007 at 11:31 pm
wonder if they come with the optional wetsuit and courtesy car?
my dealer is struggling to fix mine,
might give the cc team a call, ill be asking for mr sandeep vana, go straight to the big dog
July 31st, 2007 at 8:09 am
Things are really looking up. After 18 weeks of fobbing off I finally had enough when I discovered that my car hadn’t even been built, and didn’t even have a estimated build date. In other word my car had not progressed any further than just placing the order in 18 weeks. Also Fords have lifted the stop for over a month therefore it is totally down to the dealers to progress the orders. I pointed this out to the dealer and gave him a week to show some progress on the order or I would cancel the order. Well that made them jump a bit, 2 days later they had a car to the same spec, colour etc. available with a bluetooth kit. They did ask me to pay for the bluetooth, YEAH RIGHT! I signed up for it and I should get it Friday, here’s hoping…
I’m all for the CC Club, Keep us posted.
July 31st, 2007 at 8:43 am
I tell you phillip the cc team want shooting after the mess they have caused you are soooooo confused sort your head out mate stop winding people up !!
July 31st, 2007 at 10:00 am
Gary, a CC Owners club is under discussion and could be happening soon in conjunction with www.focusccforum.co.uk
July 31st, 2007 at 12:15 pm
well done gary for seeing the true facts!
if everyone understand who is at fault in each circumstance and stopped believing the its all fords fault and we know nothing/ are told nothing from ford line then we would all be in a better place.
hope you get the car gary! and hope the weather is perfect for when you get it!
July 31st, 2007 at 12:28 pm
get a life
July 31st, 2007 at 12:28 pm
Is there anyone out there in the same situation as me and have received there car and has been in the workshop for 10 weeks? 2 of those actual time incorporating the fix.? Also anyone else in Scotland? Aberdeen?
July 31st, 2007 at 12:30 pm
lorraine:
what mess have the cc team caused you?
did they sell you a car that was banned from being sold to make sure you never had this exact problem you had??????? NO
Did they arrange the wrong vehicle for you? or did your dealer as mine did pick a car they know from dealing with ford for years they would not pay for.
Did the cc team order your wrong car? NO
did the cc team still sign the forms we all sign to say were happy with the car despite the fact you said it was wrong? NO
Did the cc team at least keep you in some form of transport during this problem, despite the fact they do not have to under any way? YES
Did the cc team arrange for you to be one of the 1st in the country to have their vehicle fixed? YES
are you still the only person on here with a repaired vehicle?
did the cc team choose how you paid for your vehicle? meaning you were paying for something you did not have? NO
did the cc team break your window? NO
again the point you fail to miss is ford knew there was a problem from the reports coming in, so they said do not sell any more, do not make any more, because they did not want to loose or upset people like me and you with a car thats faulty.
HOWEVER your dealer ignored this and gave you a car ford said theyre not happy with!
unless of course chris and pav purposely rang the dealership and told them to make sure they give you a leaking car at a time when no one should of been given a car, and the dealership said yes sure no problem????
July 31st, 2007 at 12:36 pm
My dealer tells me they can’t give me an ETA for my car. It was gate released in June and last shown on Vista at Southampton. I thought all cars were now moved from Southampton to Dagenham for remedial work. The dealer advised me to contact the Customer Relationship Centre. MMMM. I was by the Relationship Centre that they could not give me an update at all and that it was up to my dealer to give me the info on when the car might be with me. When I asked the representative’s name he hung up on me. I rang back got another rep and was told the same thing. This time I got a name. I asked to speak to the CC team but was told they were not taking calls. I asked if they would call me back and they said they could not do that. Anyone got any advice on how I can get a date out of the dealer or Ford?
July 31st, 2007 at 12:37 pm
Phillip / Lorraine,
This is getting really boring now, we have already been here with you both. As I mentioned before, can you please exchange e-mails and thrash this out, I don’t really what to hear your childish bunter. ITS DULL :-(
July 31st, 2007 at 12:42 pm
BORING !!! why does this matter so much 2 u ?? my opinion is that they are crap one of the worst customer service i have ever came across and i will keep complaining to fords until its investigated, your opinion is there a fantastic Wkd fab brill ! which is great 4 u !! why do you have a bee in your bonnet ? why dose it matter to u wot i think of fords customer service team ? I’m not gonna change my mind no matter wot u say comprehend so you can stop wasting your time !!!
July 31st, 2007 at 6:09 pm
Hi all. Thought I would let you know that I have cancelled my CC3 order. 2 weeks ago my dealer gave me a delivery date of 14th August. Last Friday the date had slipped and my dealer said they couldnt tell me with any confidence when it would be delivered. Also said that production at the Pinanfarini plant was down to about 25 units per week. I waited patiently from March but I am not prepared to wait any longer.
I will be keeping an eye on this site and hope all of you who are prepared to wait for this car get a good one. All the best to you all. Paul W.
July 31st, 2007 at 7:22 pm
Spoke to my dealer yesterday and he said they’ve had no update from Ford since the order was placed two months ago and “August/September” may turn into “August/September/October”. Fingers crossed for a late summer!
July 31st, 2007 at 7:41 pm
I like many have been waiting since March for my CC3. One question to anyone please… the new focus face lift which is to be shown at the Frankfurt motor show in Sept 07, does this mean that after all that wait there will be a new shape?? ….!
Quote below from What Car
‘Ford will release a face-lifted Focus small family car by the end of the year - and it promises to look dramatically different from the current model.
The company says every panel has been changed, with the updated car featuring Ford’s ‘kinetic’ look - the sporty design first seen on its S-Max MPV and the new Mondeo.’
July 31st, 2007 at 10:00 pm
Those who joined this site early on benefited from the exchange of info between owners and owners to be.
May i suggest that if people want to have an online slagging match they do so somewhere else.
Everyday we receive around 15 posts, most of which provide little information on fixes or other issues.
If I were to bitch, i would suggest people visit Nitrosi? site, as he seems very keen to become Mr Ford Online, and fill his site with your bitching. This would leave this site for those who genuinely want to keep in-touch.
There, thats my bit said. For the record, my car is still in Fords even though it’s fixed.
Why?…I have a courtesy car, my dealers keep me informed and the weather has been rubbish, so no wet seats, unwanted scratches or extra miles.
July 31st, 2007 at 10:53 pm
Hi, @ Robscott
had the same problem as you. according to Vista, like yaself, my car hasnt moed from southampton since may.
Get ya dealer to phone your zone manager. They have the ability to investigate individual chassis numbers! After getting a bit stroppy on the phone and getting the CR rep to phone my dealership, I was told my car had already been through the process at Dagenham and being released back to southampton for distribution in registration order. Hopefully with me in the next week or two!
hope you have luck soon!
regards
Melee
August 1st, 2007 at 3:23 am
Thanks for the plug Dave H
Thats right people, we value all our members opinions so come along to the friendliness focus CC forum around
www.focusccforum.co.uk
August 1st, 2007 at 7:40 am
NitroSi
come on enough trolling already
August 1st, 2007 at 7:52 am
i just have no time for people like lorraine who walk around acting like a victim! when in fact she was priority uno and whos car is fixed (exc windows)
its sunny where i am for crying out loud get out in your car and stop moaning because customer services did not roll out the red carpet, give you their mobile phone numbers so you can moan at them twenty four hours a day.
if you have a husband……please give him my deapest sympathy!
my car is not fixed, and many others are waiting for the tracking system to refresh with new eta’s as its currently in limbo
if i had mine on order id tell my dealer not to register it till september now anyway!
Laurence: i would ask your dealer for a vin, if he cannot give you it it hasnt been built, see if he can supply you a schedueled build date,
i think fresh orders should not be held up as much as they dont go to the big warehouse to have the work done so they can go straight to dealers (well in theory anyway)
ohh but hang on! spanner in works! dont the italians stop working for a few weeks in the summer?? a bit like the major car factories in uk?
August 1st, 2007 at 9:20 am
If you have no time for me stop writing about me I’m not interested in your sly comments phillip!!
August 1st, 2007 at 9:29 am
Hi Lorraine,
Good to see that you have have not been put off this forum, due to the personnel vendetta from Phil (Take a Pill.) How are things going with your car? I have been told this am that the car has been fixed and being sent back to my dealer today for a clean up and final checks. What should I looking out, other than the windows. Kx
August 1st, 2007 at 9:52 am
I have noticed that the seal around the doors is shabby looking and has a residue of white chalk i have washed the car down but the white chalk appears again ? Its not a major problem as yet, I would definitely test the windows vigorously as if there is a problem its best to pick it up quick ! at the moment i don’t know what’s going to happen to my car because like u I’m not prepared to put up with fault after fault as soon as i know i will let u all know x
August 1st, 2007 at 11:44 am
been waiting since 28th feb2007 many people having problems why noy look at www.focusccforum.co.uk
August 1st, 2007 at 1:51 pm
GREAT NEWS ………. I can pick my car up tonight, it has passed all the test and is being cleaned as we speak. I must admit the anticipation now is killing me, I hope tae fcuk this works. :-{
August 1st, 2007 at 1:53 pm
That great news, hope it’s all ok and you finally get to enjoy it.
August 1st, 2007 at 2:03 pm
Fingers crossed for you Kev that it’s all ok.
No change in my sittuation still just waiting aroud for that all important fone call !!
I knew i should have ordered an Aston Martin convirtable as i would be driving it round now for sure ;-)
Noz.
August 1st, 2007 at 3:53 pm
lorraine just stop emailing me ok, you have isues and i dont just mean with your car!
still no updates on mine.
kev, wicked mate, all we ned now is a good weekend for ya ;)
August 1st, 2007 at 6:30 pm
Phillip, the dealer said he was going to escalate to the area manager to try and get a date. I’ll give him a few days and call him again. At this stage I’d prefer to wait till September for the new registration…
August 1st, 2007 at 9:37 pm
Here here Dave H. I was enjoying the site but now I hit deleate more often than not after reading the first line. I know it is very frustrating for people that want to get their hands on cars but it’s not good info forum reading.
Just my opinion,
Graham
August 1st, 2007 at 9:57 pm
Hi,CC lovers.Picked mine up today from dealer.ITS MAGNIFICENT,Would have come to tell you all sooner but could not prise myself out of the drivers seat.One good thing about it is that its unique around here as i,m the only one who,s got one. AQUA BLUE,like your CC 3 Si.My nick nane is RACEY TRACEY and this is one mean pulling machine.I certainly got heads turning tonight.Got full tank of fuel and a set of mats out of dealer,but nothing else.
August 1st, 2007 at 10:41 pm
RACEY TRACEY you should have pushed your dealer for more my dealer is brilliant I could pick mine up within a few weeks but waiting for a 57-plate waited over 8 months can wait another 15 days so roll on saturday 1st September
August 2nd, 2007 at 6:16 am
Got the car last night and I have not stopped smiling. Car is FANTASTIC. Weather has been great up here and with the roof down on the way home, certainly turned heads. One guy stopped me in Tesco’s car park to get a good look at it. Drove in this morning with the roof down and the music banging. Sorry for those who are still waiting, but I’m sure you’ll beleive me when I say its worth the wait.
On the fix note, I can see the replaced seals and the additional silicon that they have used, but the job is really neat, only got some of the silicon on the window this morning. All seems well, no problems with the windows. I spoke to the dealer and put in writing my thoughts, he told me that he has passed it on to Ford and they will get back to him. Watch this space.
BIG SMILES, BIG SMILES. :-)
August 2nd, 2007 at 7:11 am
Hi Everyone!!
Finally picking my CC3 up tomorrow. Its shame that is was registered in May so have to put up with a ‘07′ plate - but will work to my advantage on the mileage!!
I’ve got everything crossed!!!
Weather should be nice on the weekend, so may take for a drive down the southend sea front!!
Is There anything I should be looking out for?
Sarah x
August 2nd, 2007 at 7:42 am
Thats what were talking about kev.
hopefully everyone can understand now this is the feeling ford wanted us to have and done the stop and fixes to make sure we have this without the failures, and this is from someone who is still waiting for theres to be fixed!
what colour combination kev?
August 2nd, 2007 at 7:52 am
Cheers Phillip,
I have a CC3 Aqua Blue (Lux.pack) with Black Leather trim. Showroom model (couldn’t wait) it took me 8 months to physically see the car in Aberdeen and I had a Megane CC to trade against. Walked in Sat. picked up Wed. First one in the N/E Scotland. Very exclusive here. Only 5 getting fix, 2 were showroom models. I’m the only CC3 at this time. K
August 2nd, 2007 at 7:53 am
Hi Tracey, i bet you haven’t stopt smiling since you picked it up, good for you and i realy can’t wait to have that same feeling soon but somehow i think mine will be a good while yet as am off to florida in 3wks time so unless it turns up next week will not be worth picking up till i get back ( 57 plate )
I do agree with Tom tho and think a tank of fuel and some mats is abit of a slap in the face for your patiance but if your happy with that then good for you, enjoy and happy motoring.
August 2nd, 2007 at 8:46 am
Hi,
what does is mean when is says - Your comment is awaiting moderation. ??
im confused.
xx
August 2nd, 2007 at 10:35 am
To
Racey Tracey & Kev!(Oh & Lordy)
Now this is what the forum is all about. Listening to some good news. I must admit i’ve been becoming more and more apprehensive but reading these latest posts I can’t wait now. Please keep us all informed about your thoughts as the days go by… I hope you have lots of happy roof down motoring!
Lordy seems like you & I have great taste ‘coz I tell you my son A Luna/Saddle interior(The Lighter One) drove past me in Cheshire yesterday with the roof down and the music playing and seriously it looked AMAZING. Pedestrians and other drivers were all doing a double take!
Happy Days!
August 2nd, 2007 at 12:18 pm
To Racey Tracey
You need to post something before becoming a member of my forum. At the moment your just signed up to be a member of runboard.
August 2nd, 2007 at 12:27 pm
Nitro Si
Yeah I’m too enjoying the full previleges of you fab site now. Thnks for advice and well done
Michael
August 2nd, 2007 at 1:06 pm
yeah mats and fuel are a bit tight if the dealer has told you an unrealistic delivery date and all the delays.
Luna &light Saddle interior focus’s look nicer than a lot of other cars costing double!
its defo the combination to have
August 2nd, 2007 at 1:46 pm
Phillip Reynolds thats my choice to and can’t wait, cheers Lordy
August 2nd, 2007 at 3:07 pm
Just to let you all know, as I mentioned I’m in Scotland and as I arrived this morning with the sun splitting the sky, I’m going home and its p!ssing it down ……….. NOW I’m sh!tting it now. I keep you informed. K
August 2nd, 2007 at 5:48 pm
See Phillip
You are a nice guy!1 LOL
Luna & Saddle my choice too, same as Lordy!
Only 5 weeks and counting
August 2nd, 2007 at 5:52 pm
P.S. We are all praying for you Kev!
Post outcome asap. Im sure it’ll be fine now? Ford couldn’t afford to mess this up twice. Nor could Phillip Reynolds contiunue on his defend Ford And FocusCC team campaign! Could you Phil?
We’ll be waiting for your news. Hope it’s a dry one
August 2nd, 2007 at 9:34 pm
Have been reading all your commentsm, i sympathise with you all and are having the same problems. Added to my problems are I have ordered Argento silver, but the only thing is it is not the silver i thought, it is more like champagne!!!(a gold tinge) AHHH i new i should have ordered black!!!, oh well too late to change, should be in for Aug 11th, we’ll see. Asked for 57 plate so have to wait until Sept and way. By the way Dad’s has had his CC3 silver for the past 3 weeks, it drives fantastic. i should have trusted my instinct and had a different colour.
August 2nd, 2007 at 10:07 pm
i have the cc3 mats in that came free and any decent dealer will give u a full tank
August 2nd, 2007 at 10:54 pm
hi si o do u get on to the forum.can u explain to me ,im loving my new car its worth the wait trust me all cc lovers waiting to get yours.to anyone who is thinking of buying one go for it .my mates are jealouse of me
August 3rd, 2007 at 6:14 am
Thanx for all the support, but it was short lived. Rain through the night has made its way into the back of the car. First I though it was when I opened the door and the window come down, but I looked in the back and there was drips (a dozen) Both sides. Its right at the mechanics for the roof so it cant be from the windows. Its not raining this morning, but I’m so P!ssed off.
August 3rd, 2007 at 7:10 am
It sounds like youve registered with runboard as you gave me a user name in a previous post on here. Runboard are the people that host my forum. All you need to do now is go to www.focusccforum.co.uk All you need to do is post a message.
What area are ou in?
August 3rd, 2007 at 7:31 am
Kev absolutlely gutted for you!
So the fix DOESN’T work then! I think you should demand a model built post ‘the fix’ or as you said if it’s at the mechanics then I guess it’s just a design flaw? Probably to do with the cheaper two part folding roof as apposed to other manufacturers using a three part. Might be talking rubbish but I know someone with an EOS who is defo having no such problems. What are you gonna do now?
We’re all with you mate on this one!
August 3rd, 2007 at 7:41 am
Cheers Michael,
Before I picked up the car I sent a letter to the dealer telling him what I would be expecting in compensation, also I had told them that I was not willing to go back and forth and wanted them to put to Ford that they buyback my car at full price. I love the car and really want it, I said that I would put an order in for a new one with the fix, but it could be next year by the time I get it. I have given them the chance to fix it and it could be that the personnel that have been trained up to fix this have not completed it right. NOT MY PROBLEM. It has totally ruined the experience for me.
August 3rd, 2007 at 7:43 am
Lordy
I keep saying saddle interior when I mean Camel (Yeah! the lighter one).
What a t*%t. Gutted about Kev from Aberdeens recent posting tho. Kinda takes the shine of it don’t ya think? Gonna speak to my dealer today as need some straight answers. Spoke to them yesterday and my ‘new’ sales rep as old one left due to stress!, preceeded to inform me that there has been a delay with the delivery and production due to new rubber seals having to be ordered as SOME were leaking. ‘No Shit Sherlock’ I quickly gave him the web address for this site. just in case he need’s updating to what’s actually going on. Dealers must think we are a stupid un-informed gullable lot. I’ll keep you posted as to their latest response.
August 3rd, 2007 at 7:46 am
Michael, When I picked the car up the dealer had told me that there was in exess of 500 cars in Dagenham and their getting through 25 a week with the fix, dont know how true this is but its going to take them some time to get through them.
August 3rd, 2007 at 7:47 am
Kev
Your damn right.
Get angry. You’ve spent a lot of money in good faith so the least they can do is to provide with the vehicle that actually does the job. No you shouldn’t be going back and forth. we’ll wait to hear from you
August 3rd, 2007 at 8:43 am
Just off phone to my dealer.
he claims that out of the three/four cars he has sent out since the ‘Fix’ none have been returned. However we seem to only be having nice weather her in Cheshire presently. I pointed this out and he assured me that they have used hose pipes etc… to ensure there were no leaks. Still not convinced as he started to stutter a lot when he was talking to me? Maybe the trained personnel at your garage didn’t do it correctly Kev but it’s no excuse. Lorraine, Racey Tracey and whoever else has taken delivery since the ‘fix’ how are you all getting on?
August 3rd, 2007 at 11:59 am
Having spoken to my dealer today, they tell me that the remedial work has been done and that the car is in a batch of some hundreds awaiting distribution around the country. The progress team at Ford have rated the chances of getting the car to the dealer in August as good with a hoped for delivery date of 1st September (57 plate).
I have to say I’m not convinced but fingers crossed. I’ve decided to give them till the end of next week to get a confirmed set in stone (or I kidnap their family pets and BBQ them) delivery date or I will cancel and get a new shape Mondeo 2.5T instead!
August 3rd, 2007 at 5:36 pm
I’m still waiting for my CC3(ordered 18/03/07) but had to exchange my free Ford Focus hire car today (03/08/07), as FORD would no longer fund it. I was given another free Ford Focus but this time it is being paid for by my dealer.
I was informed that they are hoping to hand over my CC3 to me middle to late September at the earliest. At present it is still in Italy :-(
August 3rd, 2007 at 6:28 pm
Luna with camel but when i ordered it is was saddal the leatheras faded now 8 months on Ha Ha
August 3rd, 2007 at 7:19 pm
Hi All
Decided today to cancel our order for the CC as we have waited now for 7 months the summer (if you can all it that) will be gone by the time we get delivery. This is bad enough as you all know, but worse was the information that was confirmed yesterday………. This coming January Ford are launching the new shape focus which includes the remodelling of the CC and ST cars. Holy maloney came to mind. Why spend the pennies only to cry come the spring when you see those new panels and front lights, interior and exterior all looking like the new shape mondeo!!!! i kid you not. Instead we have ordered a new shape mondeo and can sleep easy tonight. Good luck guys. We love the car and will wait for all the dust to settle and buy next year.
August 3rd, 2007 at 8:03 pm
Spoke to my dealer today and says they’re definitely building CCs in Italy now. I ordered on 1st July and latest estimtate is that the car will be built by late September/early October then take a couple of weeks to be shipped across. Jason, where did you see the news about the new shape Focus - my dealer today assured me there was definitely no new model on the way..!?!
August 3rd, 2007 at 8:10 pm
Laurence check out auto express & What Car. Next month at the Frankfurt motor show Ford will launch the Kuga and the new look Focus. As we know the CC is based on the Focus model.
August 3rd, 2007 at 8:33 pm
they av done the fix but ave told us they are not making any more cc .its a shame cause its a loverly car worth the wait .yes the cc is based on the focus model.but better looking ,RACEY TRACEY
August 4th, 2007 at 8:07 am
I ordered my car from Bristol Street Motors in Birmingham at the end of January. I was told the delivery date would be March. I called them - they never called me. They said there was a four week delay. We are now in August and still no car. I feel that Ford’s response is absolutely crap. This would have been my first car from Ford. From Ford’s response from Birmingham it seems that they are trying to keep everybody in the dark. I asked them where my car was. One said it was in a compound yard in Southampton, the other said it was undergoing a quality check in Dagenham. Neither really knew where the car was - I was being fobbed off. I am very disappointed with Ford - at least, a telephone call would have been good, but what can you expect from such a big company.
August 4th, 2007 at 10:55 am
Tracey
Are you sure that Ford are not making any more CC’s at all? If so what’s the point in having a car that will only be worthless in a couple of years time. especially given all the bad press it’s generating now. Just spoken to a ‘Nazia Burgum’ from Ford Customer Service(service my Arris!). She AUDIBLY sighed when I very politely enquired about this new information. Then proceded to tell me she will not part-take in any discussion of CC’s & that it’s down to the dealer. I told her I wasn’t enquiring about delivery dates or interior colours etc.. but trying to ascertain whether the car was going to be stopped being built. She then ‘barked’ at me to “contact the dealer” then hung up. Nazia probably forgot she gave me her name but I tell you what.. someone in Ford needs to know about the way their(ex)customers are being treated. Yeah i’m prepared to lose my £250.00 as of today.
Very sad but guess it’s the EOS then.
Good luck all
up.
August 4th, 2007 at 11:00 am
doesnt the EOS have leak issues too??????
August 4th, 2007 at 11:08 am
Laurence etc..
this by the way is the link which shows you the new look of the focus for spring 2008. Yeah my dealer seems to think they will change the CC to resemble this. That’s if they are building any more. So where does that leave all of us
http://www.fordvehicles.com/cars/2008focus/
August 4th, 2007 at 11:28 am
Nitro (Simon)
By the way love your site. To be fair lt’s the only thing that’s kept me positive since the news of the leaks etc. My brother in law is a regional manager for VW and my Brother works for Ford at Liverpool. With my privelige discount and given the cost of the Focus CC-3 compared to the comparable VW EOS. I decided to go for the ford and over the months have fallen in love with it. Was unable to get much discount of an EOS as they are so sort after too. My Bro in law said he could knock off a grand and arrange a free 3yr service pack for me. Still meant I was paying £23000 as apposed to £18000 for the ford CC-3. Basically £5000 extra for a sun roof! So I guess price won out given that i was being offered a free Lux Pack etc… He has been well informed by me about the leaks and assured me VW are having no such problems. Infact he said more and more potential focus CC customers are hitting their showrooms due to the reports of Ford leaks. I questioned him about the solution VW EOS owners have to purchase to rub on the seal to keep them water proof. He told me it was a preventative measure rather that a curative one!
I don’t know? I’m confused but I am on my way now to see the car EOS again and hopefully work out a deal. feel dejected tho’ but Ford are not really leaving me with any other option. Plus the very polite customer service agent(err! Not!)has just given me the nudge I need i suppose
Wish you all look.
Either way if I’m wrong about ford you’ll all have a great car and i’ll still look good in an EOS.
P.S. No I haven’t got a small one either!! ha ha. I was something years old!!! this year and have saved for my first ever convertible
August 4th, 2007 at 11:34 am
Michael Robinson:
The link you have given is for the new 2008 US focus. This has no link to the European model and is in fact based on the OLD shape European model.
Ford will be facelifting the eurpoean Focus in 2008 (to be launched at the Frankfurt Motor Show) but it wont be in the show rooms until mid to late next year. An all new Focus is set to be launced in 2010.
I am in 2 minds about cancelling my order BUT as the new shape won’t be around for about 12 months I think I will press on until the end of the month and if it isnt fortcoming on the 1st September I will swap for a new shape Mondeo.
August 4th, 2007 at 11:36 am
Thanks for the link Michael. Not sure I like the look of the new one too much! I guess they’ll make it a bit more ‘European’ looking before we get it. So anyway, when they change to the new model our CCs will be even more exclusive! ;) I’m sure I’ve had to wait 12 weeks for some of the other Fords I’ve bought so if mine really does arrive in mid-October that’s only a few extra weeks. Will just be a shame that summer will be over by then…
August 4th, 2007 at 11:42 am
Laurence
As Rob has just pointed out I’ve posted the link for the US Focus Sorry, and thanks Rob for correcting me here. Sorry if I have scare mongered anyone. But my dealer today said changes to the focus are imminant? and that those changes would surely be included in the CC design.
So i’m still confused..
Shall let you know how my test/drive deal goes today. However I can’t quite get away from the fact that i personally believe the Focus is nore pleasing on the eye than the EOS. Dilemma city here we come….
August 4th, 2007 at 11:56 am
Cancelled my order for a Ford CC2 at the end of June after having it on order since the 16th Jan. Bought a Renault Megane 1.9 diesel dynamique special edition, which was in the showroom - got £3k discount, glass roof, leather seats, beautiful tempest blue-grey colour and silver siderails - its absolutely beautiful and I’ve had 4 weeks of opentop joy with no worries about leaking roofs. Sometimes the tried and tested technology is the best.
I think I’ve learnt my lessn not to go for a model at its introduction but to wait and see what teething problems there are.
August 4th, 2007 at 4:10 pm
See the link below:
http://www.fordeurope.net/
I saw the exact same CC3 pitch black in the showroom today (I love it!) but as Michael says I am now going to wait till next year.
August 4th, 2007 at 5:45 pm
After a sleepless night I’ve decided that being one of the first owners of a CC isn’t all its cracked up to be so I’ve cancelled my order and will re-order next year when its been facelifted and the leaks fully engineered out.
In the meantime I’ve just ordered a Mondeo Titanium X (new model) which the dealer has in stock. I know the residuals are poor but its a smashing car and my commute is a 100 miles a day.
Good luck to all of you awaiting your cars. I will watch this forum with interest to see how the cars fare over the winter.
August 4th, 2007 at 7:40 pm
Hi everyone I have been watching this site for a few weeks - thanks for all the info. I ordered my CC2 Luna with Ebony interior on the 13th January and have been as frustrated as everyone else. I had a call on Thursday 2nd August to say me car was arriving on Monday 6th and I have arranged to take delivery on the llth. I asked about delaying the delivery until 57 reg. but the dealer said if I did I would not get the original part exchange deal agreed in January, obviously they want them out of the way now. I was hoping to get a discount or freebies but was with Racey Tracy all I managed to get were some mats.
Good luck to everyone - will keep you informed.
August 4th, 2007 at 8:08 pm
Got mine back today but where has that rain gone??
I’m worried about some of the posts that say the fixes arn’t working, more so after i pointed out to the dealer that the joins in the seals above the quarter lights don’t appear to fit correctly.
One over laps the other and the only justs butts up. I will wait for the rain to give it a natural testing as ‘cabs’ arn’t suppose to take a direct hit with a jet wash anyway, i’m confident i wont wait long!!
As for the new Focus…I i pity anyone that buys it if it does come to the UK and if they did do a CC version it would look as bad as the new ‘Mitsu’ Colt CC.
Please keep your fault lists posted as it provides everyone a good way of checking the quality of workmanship between the dealers.
Dave
August 4th, 2007 at 9:01 pm
Karen “I see you baby shaking you ass” Renault Megane not for me but i’m sure it looks well I may have waited a long time but its worth the wait I think !! good luck with your new car Lordy
August 5th, 2007 at 7:34 pm
Si,Sorry i did not get back to you, i,m in Kingswinford just out side DUDLEY in the West midlands.Having such a good time in my new CC.Donot want to go to work.just drive about in HER.Its a she cus its like me,SO SEXY, HAVING MY NEW PLATES. T 13 DAY fitted next week,as i,v got the log book come back from the DVLA. So if you see my plate you know it.s me RACEY TRACEY…………….
August 5th, 2007 at 9:03 pm
Nice one Tracey T 13 DAY I to can’t wait to get my car with my new plates on T lORDY are you on the CC forum you can put a picture on there of your car Cheers Lordy
August 6th, 2007 at 9:40 am
round my way racey tracey means something i wouldnt wana make publically known ;)
good plate however tracey will look good with the right spacing etc
August 6th, 2007 at 9:58 am
Racey Trace
Fab plates:
Referring to one of your earlier comments. Can you confirm that you have been told that they are not making any more CC’s or have I misunderstood. Ford help line have just told me there is no stop on the vehicle and will continue to be manufactured. Also they say although the focus is going through a minor face lift the cabriolets are definitely staying the same!
Are they just fobbing me off? Test drove the VW EOS. Yeah it drove lovely but haven’t committed either way.
Please advise
Cheers Michael
August 6th, 2007 at 6:03 pm
Michael.phoned my dealer to day, she said that ford had put a stop on production whist the leak problem was being sorted, a face lift of the focus was mentioned,but she would coment no further.
August 6th, 2007 at 6:45 pm
Reading through most of the comments, felt quite lucky that I got a CC3 within a week of test driving one as I took the demonstrator. Four weeks in and CC stood for Colander Car - it leaks like a seive! Dealership has had it now for 6 weeks, althought the Salesman has been fantastic and gave me a hire car immediately. Supposed to be fixed last Wednesday, sun was shining and I posed all the way home. it rained overnight and I got soaked as soon as I got off the drive as the rain water slid off the roof. Formally rejected the car on Friday but according to CRC, that’s a hopeless cause!!!! There’s even a car in the workshop that’s been built AFTER the fix. Completely fed up!
August 7th, 2007 at 6:09 am
Thought production was only stopped thru June and that things are back on again
August 7th, 2007 at 8:58 am
Hi Debbie, on and all.
I’m back from my long week end and to keep yoou all updated ,,,,,,,,,,,,, I’M NOT HAPPY. First sign of rain and the water came in. My kids did think it was funny to start with, but after an hour sitting in the car catching the constant drips the novoulty wore off. Been in touch with the dealer and explained I’m not interested in having this car, and get me a new one. Although I need to find out the timescale and T & Cs. More concerning that there are more going back to the dealer. I think they are panic fixing and not properly engineering the fix. Time to look elsewhere I think. :-(
August 7th, 2007 at 9:28 am
Kevin I’m devastated for you have you should ask the garage to order you a brand new one and to keep you in a courtesy car until it arrives ? its the least they can do x
August 7th, 2007 at 10:03 am
Just put some of us at ease. I’ve just spoken to my dealer about the car in the workshop after the fix.
He said “I would be very surprised if a car built after the fix has made it to the UK yet. It would have to have left the factory after the 5th July, been shipped and made it through the docks in Southampton, pass all the cars which have been waiting to have the retro fix (which have not all been delivered to dealers yet This may be a car which has been retro fixed and then inspected by the dealer, we have a technician that has been specially trained to look at CC’s and we have now delivered a few cars with no known problems.”
Fingers crossed.
August 7th, 2007 at 10:39 am
Debbie just keep on to Ford and your dealers back and you will get your money back was told last week by my dealer that my cheque was there after about 7 weeks of waiting. Ford told me i would have answer about money back after 48 hours cheque within 7/10 days although it took 7 weeks so keep on at them. Really want focus cc but totally lost faith in them.
August 7th, 2007 at 5:33 pm
Graham,
Thanks for that - had agreed for it to be fixed (and I use the term loosely) again but the parts still won’t be in until Thursday at the earliest, yet another week on. You have inspired me-going to the dealership now to take the hire car back and reject the car once and for all. I’ll keep you informed!!! Cheers.
August 7th, 2007 at 6:07 pm
Hi….. Long time observer, first time posting. I ordered a CC3 2.0TDCI, Argento Silver with Lux Pack and parking sensors in Jan. This was a “stock” car ordered by the dealer and was initgially expected in March. March became April and finally on 4th May I took delivery. Within 80 miles of driving the roof started to leak, first at the front then at the rear. I reported this tothe dealer and was initially told a small leak was “acceptable”!
Numerous conversations and emails later I was getting totally despondant about the car and Ford’s inbality to come up with any solutions. The car has been at the dealers for 3 weeks now and the fix has been applied (I have had a courtesy Mondeo). Having read the experiences of those whose cars have been “fixed” I don’t have a lot of faith that this is the las time I will be in a courtesy car!
I have heard that Ford knew that the roof leaked a long time ago and may have told the dealers as much in April, before I took delivery of my car. I also know a stop sale was implemented but don’t know exactly when.
My point is that my dealer sold me a car knowing it had problems (their demonstrator leaks as well). I have had enough of the Focus CC ownership experience, I have asked for a refund or exchange but this afternoon I was quoted £15,000 ish as a cash price for the dealer to buy back the car!
If anyone can help me to pin-point the dates of Ford notification, stop sell I would really appreciate it as I am told I have a strong legal case if I can prove the dealer knew of problems prior to my purchase.
Also, I see many of you have had success in either securing replacement CCs or refunds - any tips would be appreciated.
I have totally lost the faith in Ford, the CC and would recommend anyone thinking of buying one to seriously reconsider.
Thanks
August 7th, 2007 at 7:39 pm
Got mine back this week following ‘The Fix’.
After pointing out to the dealership that the seals looked ‘iffy’ i visited another dealership to check a showroom model with the fix done.
What i saw confirmed the workmanship on my car was not up to standard and i’m sure, given a bit of rain it would turn back into Debbies ‘CC’
I must be the most open minded and placid person but the thought of this continuing is beginning to annoy me.
Just to top it, the showroom model has had an interior console face lift!!!
Not Happy
August 7th, 2007 at 9:31 pm
Given up, had enough. Ordered car on 9th January, went to dealer today and they still cant tell me when to expect delivery, oh and it still aint built. Considered (for a milli second) contacting “Ford Cant Be Arsed with Customer Relations Centre” then thought better of it, would only get the same old surly, rude, cant be bothered attitude and if I hear “bear with me” from them one more time-blood would be spilt (unfortunately probably mine), been bearing with these bleedin people since 9th Jan. Time to take my custom elsewhere. Someone up in Ford needs to examine Customer service training amongst other things….oh well cest la bloody vie…
August 8th, 2007 at 6:33 am
Been in touch with the dealer to tell them that I’m rejecting the car, just waiting for them to get approval from Ford and see were I going with it. Got in touch with the workshop who carried out the repair to find out that so far 3 out of 6 have been returned AFTER the modifications have been applied. I did inform them that in my opinion the water is not coming in through the seals but at the seals at the top of the windscreen where the roof mets the windscreen there is a bit of a gap, also the back windscreen at the fold. I have taken pictures of my leaks in these locations and in the back it doesn’t seem to be near the window seals. Took the car to the car wash last night (brave or what) this confirmed to me, as mentioned, these seal look to be the problem. GUTTED for everyone. thanks Lorraine x
August 8th, 2007 at 10:19 am
Picked CC 3 up last friday! Had nothing but problems!!! The back seat has not been fitted correctly, The Back Bumper does not line up correctly ( is not in line with join at Wheel Arch) The alarm does not work when the roof is down. And to add to matters the seals look like they have moved, espeically the one around the back windscreen. NOT A HAPPY CHAPPY. Just awaiting for the heavy rain to see if it will leak……Spoke to dealer and have asked for a full refund. They have asked for me to give them a chance to fix the problems. One more chance if not i will be demanding my money back. Some how i can not see the problems getting sorted!! I Will be seeking legal advice on this matter, and writing to watchdog, trading standards etc.
Sarah .
August 8th, 2007 at 11:57 am
Does anyone know or has anyone taken delivery of a CC which was built after the fix!
Are these problems still arising?
My dealer won’t give me my deposit back and has informed me that my car was built 10th July 07. Which means built after the ‘fix’ with the new modifications to the seals. Apparently it’s in italy as we speak having the roof fited (yeah right!) . Is this horseshit. Should I stick with it or run a mile. Judging by poor Kev and Debbie i believe I should run. Yeah Sarah, we should all get onto watchdog and generate enough noise to make them listen to us. Unfortunately I’m not related to a certain famous red head ‘Anne’ with same surname as I but I sure as hell so wish I was.
August 8th, 2007 at 2:54 pm
Michael Robinson if it was built 7th July 07 it will have the new radio in it there is a picture on the other CC Forum site, just go into the showroom with a camera take a photo of the new Focus radio and then get him to assure you that your car will come with this radio in it print the photo out and ask him to sign it, if he is not telling porkies no problem if he won’t ask to speak to the area manager and let them explain why? good luck Lordy
August 8th, 2007 at 3:08 pm
Cheers Lordy
I’ll keep you posted. What are your feelings tho on the facelift to the focus January to spring 08′ surely it will devalue ours won’t it?
Good luck with your car. Hope it’s all ok
August 8th, 2007 at 3:13 pm
Lordy
I cannot see on the other forum site the new radio etc… Ya mean the one by Nitro right? Does this mean it’s a better radio etc.. or just different
August 8th, 2007 at 5:20 pm
Had the greatest of satisfaction of ringing the “Ford Cant Be Arsed with Customer Relations Centre” & telling them that I had told them to “poke” their CC3 and had taken my custom elsewhere ( I doubt that they will give a flyin *@%k, but it made me feel a lot better!!!, especially after reading bout all the CONTINUED problems etc)
I feel like that I have really got it off my chest
August 8th, 2007 at 8:03 pm
Check the climate control unit aswell. The newer models have one orange screen with pictures where the old models have individual screens which only show the temp with some text
August 8th, 2007 at 10:11 pm
well finally had that long awaited call from the dealer your car will be ready friday lets hope soo will keep you all informed how the fix works
August 9th, 2007 at 9:46 am
scotty did you get your deposit back. Or did you just decide to lose that. Gald you felt better.
I’m still deliberating whether to follow your lead.
August 9th, 2007 at 10:12 am
What do the rest of you feel about Watchdog - they do get things sorted!??
I’m fed up of being shifted from pillar to post, another week goes by and nothing has changed. My dealership now has no sales reps for new cars! I’ve got the used car guys now telling me they don’t know anything about the cabriolet!
August 9th, 2007 at 10:25 am
mine was ordered in january with a may 1st delivery. just been told, after three or four promised but missed dates, that it will now be september 1st at the earliest.some websites are saying october!! surely there should be some national campaign for compensation from ford for this debacle?? have emailed watchdog and top gear but so far without a response. if we all sent messages, maybe some one would listen.
August 9th, 2007 at 12:35 pm
Just got off the phone to my dealer. My car which was last week in italy having the roof fitted!!! Yeah right!!! Is now estimated being built October 5th!!!!
This means that by contract they have to refund my deposit as it has breeched the 2months after delivery date deadline.
They will still honour my part ex which if I source a deal elsewhere will probably have my vehicle down valued by at least £750
What should I do????? Arrrrgh
August 9th, 2007 at 12:44 pm
Have a look on www.autotrader.co.uk Theres a few on there
August 9th, 2007 at 1:27 pm
I had been told that my compensation (that had been approved by For) was 3 years servicing and RAC breakdown and a lifetime pass for swimming lessons.
What have you done to contact and where Watchdog and Topgear? After all Clarkson test drove the Focus CC as he has had a Focus for 6 years? lets see what he makes of it now!
August 9th, 2007 at 2:09 pm
Dave, re your entry 7 August. I took delivery on 29 May and the car had to go back the following week because of pot-marks on the paint work. This was even before the leaks! I was told then that deliveries were stopped on 1 June, just 3 days after I had mine. Went OK-ish at the dealerhsip. MD on hols and back today, the Sales Manager is arranging a meeting with him for Saturday at 8.30am. Will see where that gets me. Meanwhile - I got to keep the hire car, which is a bog standard Focus Zetec TDCi and drives like a dream and no leaks!!!!! Just a shame I have to put down all the windows to make it feel remotely like a cabriolet - I’m not bitter, honest!
August 9th, 2007 at 2:17 pm
PS Sorry forgot, message for Michael Robinson, there is also a CC in the workshop that has been delivered ‘post fix’ and that leaks too!
August 9th, 2007 at 3:21 pm
Come on guys - David’s right, lets email watchdog and top gear on mass. No one at Ford’s is listening so we have to take action!
August 9th, 2007 at 6:31 pm
Debbie, thanks for the reply. I have had a call from the CC Team today and despite my initial optimism 40 minutes later I was no further forward, although my grievances are well known by Ford now!
My car has now been at the dealers for 3 weeks, the roof is apparently fixed but I also had them take a look at a tendancy for the car to pull to the right. When the garage took it for a drive they discovered a rattle in the rear of the car - yet another problem My biggest concern apart from the future value of this “duff batch” of early CCs is that should the roof fix fail when will Ford call it a day and either replace the car or refund the purchase price. One attempt at fixing the problem is acceptable but I don’t want to get into a viscious cirle of fix-fails-fix again……
Keep us updated with developments with your dealer, I’m thinking of going straight to the top at mine.
August 9th, 2007 at 8:51 pm
Please peeps contact Watchdog.
I collected my car in April. Because w’ed had such good weather it was a few weeks before I discovered that the roof leaked. Like eveyone else I have had terrible servoce from the CC3 team. I discoverd by this web site that the fix had come out! When I contacted the CC3 team about this all they siad was “we thought we had told you” I have been waiting weeks for the car to have its fix, only to be told the other day that they can not get the parts at present. I am also concerned that it is not going to work. I contacted Watchdog ages ago, via the web site, so please do it. If loads of us write in we in may promot them to take it on. The only other suggestion I have is that we take them on leagally together!
August 10th, 2007 at 8:35 am
Hey guys i have a date for my car to go back in and its on the 20th august third time lucky !!! will keep you updated on the results hopefully its just a minor fault !! x
August 10th, 2007 at 9:40 am
Hi Folks, was wondering if anyone else is having trouble with their dealerships regarding their part exchange, have been told by ford that they now need to revalue my car as its been so long since i signed the contract (18th April).
Also they have left me in the lurch with regard to my final payment, initial told me they would pay that but i got a call from voltswagon that my account has now gone into arrears, rang ford they said they would not pay my final payment but for me to pay it and when the focus arrives to do a straight swap, so effectively have devalued my car by £1500 quid.
Not a happy chappy!
August 10th, 2007 at 9:41 am
Hi.. well it has taken me a good two hours to read all your comments. I ordered mine in February with the same problems as you have all experienced.. but with great excitement I have just received a call from my dealer Stuart who I have to say has been very good over this long wait… to say that I can collect it tomorrow afternoon. Ofcourse the weather forecast is for things to change again… just my luck, but I am driving with the roof down whatever!!. So we will see how things go regarding leaks etc.. watch this space!! Good Luck to all you others. I havent looked on the focusccforum website yet.. but will when i get another 2 hours free time..
August 10th, 2007 at 10:07 am
I’ve emailed watchdog and top gear !!!
August 10th, 2007 at 10:08 am
and the queen haha dont think she cares !!!
August 10th, 2007 at 10:20 am
Debbie re your posting Number 420.
Thanks for responding
The one in the showroom. Has it been a CC which has had the Fix done? or, that was actually built after the 10th July therefore built in italy to the apparent new specification. My dealer thinks that no new builds have arrived to the UK yet and that they are concentrating on getting the ‘07 batch’ road worthy. Another fob off maybe??
August 10th, 2007 at 1:39 pm
At last - am collecting mine next Wednesday! I have to admit I got rather irate with my dealer yesterday - told him about Watchdog and Top Gear and now I have action. Pray for a good seal???
August 10th, 2007 at 1:46 pm
Interesting point on the part exchange issue. Since May 1st I have put another +/- 3,000 miles on my Volvo. Wonder whether my dealer is planning on knocking me down when, or should I say if, the new car is ever delivered. We shall see!!
David Wickerson
PS - pleased to see support for mass emails to Watchdog and Top Gear
August 10th, 2007 at 2:05 pm
The shit will realy hit the fan if my dealer tries to devalue my px as every month since April i have offered for him to take mine off me and put me in a courtesy car so he doesn’t loose on my px and i get the same reply ( no problem just keep yours till your cc finaly turns up ) and the deal stays exactly as we said at the begining.
My latest info is all cars that were waiting for a fix at Southamton will be with dealers by the end of August ( says Pav & my dealership ) Oh well what’s another few weeks ay !
Roll on my Florida holiday a week Tuesday and i bet i get back and am still cc less.
August 10th, 2007 at 2:27 pm
That’s the spirit Noz enjoy florida. I’m flying to florida next Saturday just for a fews days as work for Thomsonfly. If your on my flight i’ll drop a bottle of bubbly in your lap to cheer you up! My dealer is desperate to keep hold of me they have promised to honour the part ex. Still in Dilemma city..
August 10th, 2007 at 3:55 pm
Advise please
Order CC3 in February, paid 500 deposit, signed order form with an estimted delivery date of 30 April 07. The dealership registered the car in May, when they were informed that it was being made (so that I would have a guaranteed PX price). No sign of the car yet.
Question: as the CC3 has been registered to me, can I still cancel the order? Are they in breech of the delivery date?
August 10th, 2007 at 4:10 pm
Not getting mine now til Mid September… not happy but i will wait.. waited this long, might as well… new reg for me…
Noz, at least when ur back from holiday youll have a new reg waiting for you as well!
i dont see point in contacting watchdog etc… what exactly can we say… “my car has been delayed, i know its delayed, im still waiting and its still not here…. and ive known its been delayed for ages” come on people..
the whole issue isnt good at all and everyone on here has got genuine issues and Im in the same boat as alot of people here
Keep the Faith!! i saw a black cc3 yesterday driving past…cant wait til i get mine… mid life crisis -WHO CARES!!!lol
August 10th, 2007 at 5:44 pm
Michael - re 429. The SM at the dealership definitely said it was post-fix but hey who knows!
August 10th, 2007 at 8:22 pm
Hi Barry getting mine tomorrow Sat 11th they are honouring my part ex from Jan 13th but they would not let me wait for 57 reg without re-valuation, they should stand by yours by right
August 10th, 2007 at 9:00 pm
well guesse what fridays almost gone and wheres my cc in the dealership until at least next wednesday makes you want to give up oh well
August 10th, 2007 at 9:11 pm
C Hayward 435 Just to let you know i was in the same boat today, I was told it would be here on Thursday so i called in at 6.00pm on Thursday NO Car ? so I called in on Friday and guess what NO car I felt ever so sorry for the dealer but Im fed up to the back teeth of telling people my car will be here on ~~~~ and no car I rang the CC Team and guess what they were in a meeting I told them to ring me back and if they hadn’t rang by 2.00pm I will ring again but they rang me to say you need to speak to your dealer and the dealer said ring the cc team. Still NO car
August 10th, 2007 at 9:45 pm
Well what can i say, i ordered my cc fully loaded on the 25th March 07. I guess i should be pleased mine has not turned up yet although i have been giving my dealership a hard time over this.Been in today 10/08/07 and was told it would be built on the 4th Sept 07 so this makes it mid October ish for delivery, of course i won’t hold my breath. I must be mad sticking with Ford, i have an ST3 and had the same problem with build dates and delivery so i cancelled it and got on off the internet 75 miles away, already in the showroom with all the xtra’s i had originally ordered. True to Fod form i have no end of problems, one new wheel after 50 miles, new discs and pads(front), new shockers (rear),new windscreen and a bloody annoying noise from the roof area right above my ear which to this day is stil not been rectified. Hence why i went for a cc. I’m thinking to myself not such a good idea now. I can only hope that all problems will be sorted by the time i eventually get mine or should i just cancel the car?
August 11th, 2007 at 7:38 am
good morning all.
have today sent an email to the consumer affairs guy at the Daily Telegraph - our son in law is deputy city editor - in the hope that we can all solicit some journalistic assistance. we shall see.
David
August 11th, 2007 at 8:18 am
In response to message 435
wow! a sensible person. I got fed up waiting for a build date after 2 months (mid jan to mid march) so i took a showroom car. There are cars out there Look on www.autotrader.co.uk
If your not happy waiting…..dont as paris says
Dealers are only registering your cars early to get their figures up for any given month.
www.focusccforum.co.uk are currently arranging a meet. There are 6 of us so far with 4 different colours heading down to Brighton for the day, why not pop over and have a look.
August 11th, 2007 at 10:39 am
Got My car this week!
Its an absolute dream! Dealer has looked after me to be fair, just waiting to hear if ford will now do the same.
Photos and bits over at www.focusccforum.co.uk and I’ll be attending the Brighton run that NitroSi has organised.
Hope to see some of you there!!!
regards
Lee
August 11th, 2007 at 3:58 pm
Re my earlier postings 394 and 400. I’ve met with the MD of the dealership today and was very pleased with the outcome. He is supporting my claim for a full refund plus out of pocket expenses from Ford. I went prepared for battle and to be fobbed off with excuses yet again, but it looks like there is a dealer with integrity out there. Of course, it’s still got to get through the powers that be! There are no timescales other than ‘it will be at least two weeks’ but that wasn’t unexpected. I may be naive but I’m daring to hope that there is an end in sight to this whole sorry saga. On a day like today, it just brings it home to you what you should be enjoying. I don’t know about anyone else, but it soooooooooo p’s me off when I see other people in convertibles when the sun shines AND THEY HAVEN’T GOT THE ROOF DOWN!
August 11th, 2007 at 6:54 pm
http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/
Click on contact and send your story and when they get all e-mails who knows
August 11th, 2007 at 9:29 pm
Hi everyone again got mine today FANTASTIC is the only word Roof down all day loads of comments and eyeballs. Over the moon.Just dreading the rain tonight or tomorrow Will keep you informed
August 11th, 2007 at 9:38 pm
That’s great news. Come join us at www.focusccforum.co.uk
I dont know where you are located but we are having a group meet on August bank holiday sunday. Destination is Brighton. There are 6 cars so far, all CC’s (obviously) 5 of which are different colours to eachother. The main meeting point is Thurrock Services M25 J30/31. More details to be found on the site. All welcome
So far we have
luna
grenadine x2
Blue di cina
aqua
red hot.
August 12th, 2007 at 5:12 am
Hi everyone,i had an interesting conversation last night with a friend i had not seen for a couple of months. He managed to get a cc3 from the same dealer i’ve ordered mine from and collected it June 24ish. He said the car is fantastic. I asked him if he had any leaks and he said no but the dealer told him not aim a jet washer at the seals. Also the fix kit came with the car(on the back seat) and they are waiting for technician to fit it. Well he has to come from Ialy so it maybe a week or two.On Saturday I had a look at the VW Eos. The salesperson was a bit of a jerk but did tell me there is a delivery date of 3-6 months. They had one in the showroom and it was the mercury grey colour and it as allegedly a special edition for nearly £26k but didnt have half as much as the cc3 i’ve ordered for less than that and is fully loaded.So I think I will stay with the cc even if by the time I get it it will be xmas prezzie
August 12th, 2007 at 9:16 am
Has anyone had the reversing sensors fitted by Ford?
If so, do they work properly, ie they actually detect objects before you hit them?
I have had mine adjusted twice and they still only pick up directly behind the car and only when your about to hit something.
I think i am the first person in the UK to damage my CC as they didn’t pick up a mini bollard at the rear side of the car.
Ok, i hit it but if they had worked properly in the first place.
Just to top it all, my missus was sat next to me at the time so you can imagine the conversation that folowed!!!
August 12th, 2007 at 12:46 pm
hi everyone tracy from gatwick i had a call from fords this week 2 say i would not get my cc3 till sept but no date was givern but they said it was in the country we asked for a reg on it so we could some insurance quotes she said the car has not got one so our point to her was well its not in the country then is it her reply was oh er no what use is the phone call then i rang my ford dealer last tuesday still waitting for him to call back
August 12th, 2007 at 3:24 pm
After waiting since Feb for my CC3, I have just spoken to the dealer and cancelled my order. I informed them that I wasn’t prepared to wait any longer, especially as it as been registed as on 07 car, which would mean that in September the car would devalue. The dealer will now have to sell the car at a loss (2nd hand), that is if they ever receive it.
August 12th, 2007 at 4:09 pm
Hi everyone again car did not leak last night quite a bit of rain. fingers crossed.
August 12th, 2007 at 5:53 pm
NitroSi - I’m not far from Brighton - picking up my black boy this Wednesday - alledgedly!
Where you heading in Brighton? Add black to your list!
Melaine
August 12th, 2007 at 5:54 pm
after waiting since march i have cancelled my cc3, ford dealer took my yaris in part exchange. on the forcourt it did not sell so they said i could have it back. its now 5 months older and reg in their name,my cc3 was due in june so the dealer registered it and taxed it so my car if i got it, it would be three months old by now
August 12th, 2007 at 8:30 pm
Jackie How can they register it the car gets registered from the day you pick it up ? sounds like your dealer is trying to pull the wool over your eyes I ordered mine in Jan 07 and now picking it up 1st Sept on a 57 plate, the dealer is not bothered because they know they can sell it, was in my dealers for 30 minutes on saturday there is a CC there but it as not had the fix yet, but was there in the sun with the top down and 4 people came to look at it in that space of time, you do what you think best Cheers Lordy
August 13th, 2007 at 10:22 am
Melaine.
Can you register at www.focusccforum.co.uk and submit a post. That way it’s easier for all of us to be kept up to date with what’s going on in regards to the Brighton Event as well as other stuff.
any problems, email me at simon@focusccforum.co.uk
Thanks
NitroSi
August 13th, 2007 at 3:23 pm
I have been informed by a work mate of mine that there is a Luna cc3 in the showroom at a Ford dealership in Rugby for sale, it’s a cancelled order and has had the checks done etc and does not leak.
i take it the person who did cancel finally lost patiance ( silly man / woman ) and is now deciding between buying ugly and cheapish ( reanault/ peugeot ) or reasonably pretty but very expensive ( twin top / eos ) ;-)
Noz.
August 13th, 2007 at 4:10 pm
i have just about had enough waiting for my cc3 after keeping up to date with whats going on through this web site you lot have givern me loads to think about and i have decided to cancel my car after all even if i do manage to get it this side of xmas my car will be a year old and then got the hassel of the fact it will be in and out of the garage with a very poor fix on it i do hope all of you out there get your cc3
and they do not leak but i have lost faith in fords witch is such a shame good luck everyone i will still keep looking at this site to see how you r all doing
August 13th, 2007 at 4:37 pm
We ordered our car in January and took delivery in May.
I didn’t know there were problems with leaks. We’ve had a stack of rain and our car is fine.
However, the roof doesn’t always work correctly. About every half a dozen times of operation, the boot does not close so we have to get out and close it manually.
Anybody else had this?
August 13th, 2007 at 10:27 pm
Tracy Ellis have you seen the pictures on the CC forum www.focusccforum.co.uk I know I have been waiting since Jan 07 but when i look at the photos I know while i’m waiting they look great for better than any CC under £30000 good luck withwhat you do cheers Lordy
August 14th, 2007 at 7:36 am
Have had our CC3 on order since April with a delivery date of 23 June Still waiting. Hopefully when it arrives it should have had the roof problem fixed although I will get my dealer to do a “leak” test anyway. Bit happier today as I heard it is in the compound at Southampton docks so hopefully my dealer will get it this week. However I think I will wait now and put it on the road on a 57 plate instead of 07. Hopefully I will be able to recoupe so of the money I have lost on trade in price due to the long delay. Ford customer relations have been pathetic in dealing with my repeated requests for info. However cant fault my dealer
August 14th, 2007 at 6:37 pm
Rain really tested the car today. not so much as a drip got in. Every one who has seen it loves the car and the colour (Luna) They all say it looks classy. I.m over the moon with it.
August 14th, 2007 at 7:36 pm
Deka mmmm you made my day I’m waiting til 1st September and mine is Luna with Camel leather “CAN’T WAIT” put some photos on the CCforum cheers Lordy
August 14th, 2007 at 7:39 pm
hi lordy yes have seen pics on forum yes it is great thats why i orderd one but looking at the pictures every day does not bring it any closer to my front door sorry not having a go at you , but when you look at the 13 faults this car has got and the time its spent in the garage and not on the road where it should be it makes u wonder . my question to ford is if i do have the car is that i want a discount as the car is now a year old i think £1000 off the price is not a lot to aske for , they have not had good press aftre all lets see
August 15th, 2007 at 9:57 am
well peeps got the car back yesterday and in some pretty yuk weather went from kent to derby and back and dare i say not a drop of water in the car and the awfull roof rattle has ceased it was a joy the looks you get from other motorists even with the roof up reminds you it was all worth it
August 15th, 2007 at 10:23 am
Its good to hear some better news after all this time. I’m hoping to get mine on Sept 1 - my dealer has guaranteed the part exchange price of my old Focus from back in February.
I’ve just been to Jersey and there are loads of CCs there - all different colours and everbody driving round enjoying themselves in the sunshine.
August 15th, 2007 at 10:39 am
Couldn’t agree more Brian
I’ve felt so despondent for weeks albeit I’ve relied on all the comments good and bad from this site and the www.focusccforum.co.uk. They have both been exclellent at keeping us all well informed! Hopefully a lot more positive comments will continue to follow. Very nearly signed for an EOS last week but you just don’t get half as much stuff on their EOS Sport as you do a CC-3. And as I mentioned in my comment No:62 “i’m still waiting”. Hope it’s worth the wait! It’s starting to soung like it is…..(:-)fingers crossed..My dealer too is still honouring my part ex. So U can’t say fairer than that then! Well you defo can’t if you have a problem pronouncing your F’s T’s and H’s…(:-0)LOL
August 15th, 2007 at 10:46 am
Response for 455. Hi Lordy, they registered it so that my PX would be secured. They were under the impression at that time that I would receive delivery in the next few weeks (how wrong could they be). I received the V5 registration document in May. If we waited for delivery (which would probably be September), then we would be driving around in a 07 car which had already reduced in value.
August 15th, 2007 at 4:37 pm
Hi there all those unlucky people who have either ordered or purchased a CC (collander Car) as I have now renamed them. I am (was) the proud owner of a CC3 which I took ownership of on the 24th July, but to my shock, horror an disbelief on the 11th Aug it rained and the car rained 2- through all the roof seals all over the upholstery into the door wells, and under the back seat of my car front and back. I contacted the after sales service team to be told that there had been a hold on these vehicles for a number of months, wasn’t even aware if this, they told me the car would have to be booked in for repairs. Went to the dealership that I purchased it from on Wed 15th Aug to be told that the car that I had purchased some 22 days previous had already had the fix done on it and obviously it had failed. The point is that I hadn’t even been told by the dealer prior to purchase that there was a fault and that the car had been repaired. Best of all, in going back to the dealership they have another CC on their forecourt that has had the fix done on it and the evidence is plain to see that this fix didn’t work for this car either as there was yet again a pool of water on the left hand side arm rest and the unpholstery was wet. Why have ford not taken this vehicle off the market until they can rectify the problems that they are having and re-imburse all us unfortunate people who have either purchased or ordered this car. I have given my car back to the dealer and told him he can try for a 2nd time to fix it, but that regardless of the fix being successful that I don’t want it and that he will have to arrange for a full refund wither from Ford or from his own dealership - either way I ain’t taking no for an answer and if I have to pursue the matter legally I am willing to do this as we all have rights as consumers. And we are all being hood winked into buying faulty, damaged goods and i think that 18K is a hell of a lot of money to pay for a collander. We buy umbrella’s to keep ourselves dry from the rain, we would spend 20.00 on a brolly with holes in it and accept it, so why by a car that doesn’t have the durability to withstand a typical British down pour.
August 15th, 2007 at 5:34 pm
Hello to one and all
I take delivery of my new CC3 on the 2nd September looking forward to driving her with roof up or down
cant wait.
I do believe it will be well worth it the wait as it will also be a 57 plate
August 15th, 2007 at 6:14 pm
Hi all. After some awfull rain today am awaiting the feed back off all you lucky or should i say unlucky peaple that have got your cc’s and were hopefully out in it this afternoon, fingers crossed for you all as between these 2 cc web sites there seems to be an even split so far between satisfied and unsatisfied customers.
I know i must be mad but am still not put off in the slightest as all pics i see of the car still looks the dogs. As and when i get it if theres a fault it goes back for repair, if cannot be resolved they replace the car or get my money back ( simple )
Will be speaking to my dealer and Ford tommorow regarding another ETA and will inform you all of my latest tale of despair !
Noz.
August 15th, 2007 at 6:19 pm
Noz
Here here. That’s exactly how I’m approaching the situation. Just been to see one in another dealers today as I didn’t wanna go back to my dealer. It’s superb and the CC-3 is seriously so much more loaded than an EOS 5-6k more expensive. As the saying goes
all good things…..
August 15th, 2007 at 6:53 pm
Hi Noz, after having read you message that once you get your CC, if there is a problem you will get it fixed and if that cannot be resolved you will get another car or even your money back - Hey don’t be fooled into thinking its as easy as that. My CC is in for its 2nd batch of repairs after 22 days of ownership and they won’t give me my money back. Be careful as to what you do, it may not be as easy as you think.
August 15th, 2007 at 9:14 pm
Hi everone again I really hope you can sit it out. It really is worth it Just hang in there (easy for me to say)I was apprehensive about picking it up last Saturday.But its been a dream since, no leaks no faults, hav,nt seen another one on the road. Give us a flash when you get yours. Hopefully soon
August 16th, 2007 at 7:18 am
We picked ours up on 26 July having been told that there should be no problem.Car had been checked and?or repaired and delivered to dealership. We had torrential rain for a couple of days and no problem. That is until 14 August when leak started, so don’t get carried away if it hasn’t leaked yet. We thougt we had got a good one. Have told dealer we will allow them one chance to repair, if that doesn’t work we reserve the right to reject for a full refund or replacement. Repair is today, so after parting with £20.000 of our hard earned I will now go and drive my Ford Ka, best they can do. To say I am disppointed, puts it mildly. I hope the rest of you who are currently troublw free stay that way.
August 16th, 2007 at 7:47 am
Hi all,
Good to hear that things are starting to sorted out and more of you are getting your cars and that things are going well.
Me on the other hand have decided to walk away from the car at this time.
The final straw following receiving my car once the fix had been carried out unsuccessfully was driving in the rain (light rain) with the roof down and staying drier with than with the roof up. Ironic I know, but thats how it goes.
I would like to wish you all happy motoring and I still get a buzz when other people notice the car, but for now I’ll wait until things got sorted.
Lorriane, how have you been getting on?
P.S. I will be picking up a new car (not a CC) a car that will be more fitting for the winter weather, if this summer is to go by, look out. K x
August 16th, 2007 at 9:34 am
Fair play to you Kev as i think you have been more than patiant and and as fair as poss with Ford.
Please let us all know how you get on regarding getting your money back and what happens with the car you part exchanged etc.
Very interesting yours Val, now that really does concern me ( a fix that works then poss breaks down again ) i realy hope yours is a 1 off of this kind and it gets sorted for you because like Kev and just about everyone else on this forum we have been both patiant and very layal towards Fords so far!
Noz.
August 16th, 2007 at 10:59 am
Hi everyone.Recently found this website thanks to Julia (114)
My wife & myself ordered CC3 Black with cream leather
end of January.We were told a build date of March 7th & release date of March 24th at the Pininfarina factory Parma,Italy.
During the warm weeks of April we were told by TWO different salesman that our car,after quality checks had been released & was being shipped.(we phoned the dealership -they not us)
May 3rd we received registration documents.I contacted DVLA to ask how the car was registered end of April when it was not even in the country !.
DVLA told me that this was illegal & wanted to follow this up.
The dealership tried to palm me off with some story but the salesman did eventually tell me that it was done to meet their targets.
Sat May 13th 3.30pm finally collected the car.Drove home & next morning after heavy overnight rain we noticed rainwater trickling down inside on to the trim & entering the rear radio speaker.
Sunday May 14th returned the car to dealership.
Two weeks later 26th May collected the car (all fixed) & on 27th overnight rain again it was leaking in same place.
Returned once again on the Bank holiday Monday.
Ten weeks later on Aug 11th car now ready after stringent water tests & ‘fix’.
Aug 12th….yes you’ve guessed..overnight rain..leaking in exactly same place.
We have now formally rejected car.Its nearly 4 months ‘old’,40 odd miles on the clock & we have had it for less than 72 hours.
August 16th, 2007 at 4:18 pm
thanks everyone for your input it has helped with
frustrating situation and keeps us all informed
of what may or may not be happening.
just had a call from my guy at smc crayford.
car now ready. dealers after a little persuading
will keep part exchangevalue of car same as when ordered
ie feb 07.
will also allow me new number plate so pick up car
luna/saddle on 1st sept.
fixes are said to be reliable ….. tee hee
but ford have lifted stop on cars and dealers can
now take orders for new cc s.
would like some input on this 3 year free servicing
but good luck to you all ( and me !!)
August 16th, 2007 at 5:52 pm
hi all just to let you know my cc3 goes back on the first of sept can`t have this leaky car any longer be careful of the boot opening and closeing when you use the roof as my boot has stopped shutting on it`s own i have to get out and manually do it .this car looks great but ford have much to do to get it mechanically right and the boot seem very wobbly when open it dosen`t seem to be a quality build and how long will it be before the boot motors go good luck to those of you that are keeping your cars i will wait until next year when the new model comes out..
August 16th, 2007 at 7:05 pm
the cc3 i ordered in march i have now cancelled. the dealer gave me my deposit back and also honoured the p.x. deal. after reading all the e.mails i think i have done the right thing. will look again next year to see if they bring out a new model, hopefully with all the problems sorted.
August 17th, 2007 at 6:44 am
My daughter oredered her CC3 in March, with long delays,eventually told her that there was a roof problem leaky roof. Vehicle placed in Dagenham until rectified.Paper work stated all AOK, daughter picked her vehicle up Thursday 9th Aug. unfortunately rained for the first time Wed. 15th Aug. and guess what! more rain inside the vehicle than out.Have reported the leak to the dealer and will be going in Fri.Unfortunately good quality vehicle, but Ford have to get this problem fixed permently.
Watch this space.
August 17th, 2007 at 8:21 am
This may be of interest to some of you but i heard that Ford have now stopped the ‘offer’ of the 3 yrs free servicing & also any extra RAC cover.
August 17th, 2007 at 10:09 am
Hooray My cc3 delivered to dealer yesterday hopefully having had the roof fix carried out. Time will tell.It arrived in Southampton on Sunday and it doesnt look as if it has leaked. It was washed yesterday and still looks dry so keeping fingers crossed. It loooks stunning. Pitch Black with Camel leather. Not having it until after 1 September though as I have lost out on PX price because of the wait so hopefully will gain some of the loss by having a 57 instead of 07Cant wait
August 17th, 2007 at 3:25 pm
Why are my comments being moderated ?
August 17th, 2007 at 10:25 pm
hi everyone sorry guys but have just put deposit down on an astra got really good deal 8 months old full warrenty and all the mod cons that the ford has got for less money and its a twin top .just worried that the ford will spend most of the time in the garage and as my last car spent more times on a low loader than on the road did not want to take the risk may be in a fwe years when they have sorted out the leaks , windows, gear box, etc will buy one good luck
August 18th, 2007 at 11:50 am
Been a while since I last posted a comment on this site but got a call yesterday - the CC3 (Luna with ebony leather) I ordered in Feb has passed through Daghenham and is now with the dealer for delivery 1st Sept, can have it earlier but will wait for new plate. Brother has this car caused a lot of heartache - I hope its worth it! I know it will drive like a dream but goodness knows what problems it will throw at me. Will let you know the results after the first rains!!
August 18th, 2007 at 4:55 pm
I’ve been watching this site with interest, but this is my first post. I’ve had a CC2 since 30th April. Guess what ? - the roof leaks. Drove it for a while whilst the leak was very minor and the dealer kept promising he’d be able to fix it soon. But then the leak got worse - seats and people getting wet! - so I demanded a loan car until mine was fixed. Dealer has now had my car for 5 weeks and been working on it (allegedly) for at least 2 weeks to install the Ford-approved fix. We had an agreement that we would discuss financial terms if he couldn’t fix my car by 17th August (yesterday). On 16th August he admitted he couldn’t fix it but has gone back on the agreement - now says he can’t do anything until a Ford technician assesses the car. Can’t even tell me exactly when this will be. Ford “customer service” absolutely useless - even if you can get hold of them, they just blame the dealer, dealer blames Ford, etc., etc. I’ve also got a rubbish loan car from the dealer that I’ve had to pay the insurance on myself! (though the dealer claims he will refund me). So my patience is at an end. I’ve written to the dealer manager’s boss and contacted “Watchdog”. I’ll be following that up with emails and letters to the motoring press, and a visit to a lawyer.
It’s a real shame - in most other respects it’s a lovely car (with the roof up or down), but you can’t have a leaky car in western Scotland! I can hardly believe that Ford have screwed up with this car - it’s not as if it’s the first folding hard top on the market. Neither can I believe how shabbily they (and their dealer network) have treated their customers.
Good luck to all owners of leaky CCs - hope you get a good outcome.
To all of those who are waiting on delivery, or are thinking of ordering….er, what can I say ?!
August 18th, 2007 at 5:30 pm
Hi
Ordered my cc3 in january, and been waiting very patiently. It arrived with the dealer on 16th Aug, with a promise that this car has been produced on the new production line. So it should have no faults.
Was waiting till 1st Sept to take delivery but decided to have a drive today on trade plates. Asked the dealer to leave it out in the rain this morning…and guess what folks…we opened the doors to find leaks from all 4 roof joints.
Left it back at the dealer for the PDI checks etc. He’s going back to Ford on Monday to ask where to next.
Me well I’ve now more or less given up on this car, and waiting to get deposit back.
Hope you have better luck
August 18th, 2007 at 6:01 pm
Oh boy. Been looking at the coments on here and have deided to join the party. We ordered our cc3 Jan 28. Took delivery in june and yes it leaked. Been back for the so called fix four weeks ago and ive been to pick it back up today. Still leaking and cant wait till monday to here what the dealers say. Crafty that giving back a car on sat so cant speak to the service department. Bet they wished for better weather. Oh well ile speak to you all again soon Trev West mids
August 18th, 2007 at 6:17 pm
Hi all
I got my cc3 yesterday(friday) what a great car to drive.When i got up this morning it was raining so went out to check my car and it was dry i then drove into town with some mates and had a small drip from the n/s a post so its back at the dealers.They have been great about it.
I looked at a vauxhall twintop and was told that they dont have any leaks from the roofs but they have had a leaks in the boot.So what to do next?
August 18th, 2007 at 8:18 pm
Hi all
I am still waiting for my CC3, which I ordered in January. My dealership told me that I would recieve the car end of May, and after paying them the £20K and them registering my car at the end of May, I have yet still to set eyes upon it.. I am getting fed up waiting but as Allen Ford have my cash there isnt much I can do.
Ford customer relations are no help at all!!
They don’t know what customer service means!
Has anyone had any word of compensation from Ford?
I was told by my dealership that we would be compensated but as of yet no word!
I agree with some of the other commments, looks like Ford are keeping quiet about this fiasco as it will ruin their reputation.
Any one up for getting in touch with BBC Watchdog to see if they can help with our grievances?? Or has anyone any other ideas???
August 19th, 2007 at 6:42 am
I ordered my wifes cc and had all the usuall delivery problems including the sales man lying about why it was not here on the date agreed. It was pre ordered and already built. It was a present from me to her for putting up with me for 20 years of marraige. It did not come in time for that. I eventually called my dealer Arnold Clarke head office to complain. I recieved a call within a couple of hours from the dealership branch manager who told me that the car was late as it was on its way to them but was called back to Daganam to fix problems with the roof. Thinking I was glad that the roof would be ok and promised the car would be here on an agreed date and it was I happily went overseas to work knowing my wife would have her lovely new car. She picked her car up and went round all he friends to show off. She had the new car with the fixed roof less than 24 hours with about the same amount of miles on it when it started to leak very badly. She called the dealer who in true condacending fashion asked her if the window was up properly. This call was on Friday and she was told to bring it in on monday as the workshop was closed till then. If Ford can not fix thier own car how is a mechanic at Arnold Clark going to manage it. I wait with bated breath in Australia till the dealership opens that I can call them. I feel so let down by every one involved with supplying me with this car. I do not expect to get treated with anything more than the contempt I have recently purchased for myself for 20 thousand pounds well why should I after all I am only the customer. Please if any one knows how we can beat this, tell me. Harry peed off in OZ.
August 19th, 2007 at 5:20 pm
Ordered my car in Feb, due delivery in April, finally got it in May after being told the delivery was delayed because of a leaky roof. Had it 10days back to the dealership because of a leaky roof. Hire car provided through dealership they have been great (Polar ford runcorn). Anything we know we have had to find out for ourselves managed to get through the back door as my father still had a few contacts in Fords. Ford customer service has been diabolical thats if you can get through longest Ive waited is 27mins without answer. Tell you they will ring you back and dont. When then finally ring you back they don’t know anything. You get given somebodies private extension number when they are pretending to care then when you ring it you go straight back to the waiting for customer care jaigon. Anyway dont want to burst anybodies bubble but mine has had the so called fix and it still leaks. Seeking full refund and compensation as I sold my suburu Impreza at a knock down price to buy this car will keep you posted
August 19th, 2007 at 6:02 pm
I too have a new Ford Focus CC and sorry to say I am completely and utterly fed up with the car and the agro it has caused! Ordered my car back in March, collected the car in May, drove around in it for 10 day and then had to return the car to the dealer for 12 weeks (yes you are reading that right) for a fix to be applied to the roof after finding a lovely little (I wish!) puddle in my rear passenger footwell and passengers with wet arms! I have now had the car back for 2 weeks, but unfortunately the roof is still leaking . . granted not as much as before though! I am totally fed up now, as the whole experience of buying this car has tainted any enjoyment I might have had . . . that and the fact its rained since I ordered one! Ford Customer Care have been terrible throughout this fiasco and if it wasnt for my dealer and my father talking to some of his old Ford contacts, we would have got nowhere . . actually we would be sat in a queue trying to contact customer care . . 45 mins was the record before we gave up! Our dealer (Polar Motors, Runcorn) have been brilliant throughout, its a pity Ford have not been as interested . . . If I had bought a Volvo or a Jag from them, I cant help but think the service would have been better! Contemplating full refund as I now don’t want a car that leaks and has such a bad reputation . . . not to mention the damp carpets and the smell of damp that will inevitably follow the water stains!
August 19th, 2007 at 8:52 pm
Been a while since I posted something here. Still waiting for the car to turn up. Have been told it will be in the country 25th Aug so should get it not too long after that. So just over 3 months wait, not too bad, assuming it is on the boat of course.
However after reading about the experiences of some other CC buyers I am feeling very nervous. I really liked the look of the car, much better than it’s rivals but not at the expense of leaks, etc. Some of the problems I have read about are really putting me off the car. You expect a new car to “do what it says on the tin” that means it does not leak water, the boot shuts, the parking distance sensors work and so on and so on. If mine turns out to be as bad as so many others appear to be, I will lose all faith in Ford as a car manufacturer and will probably never buy another. I still can’t believe how they allowed this farce to happen and it still appears to be going on. Why isn’t it in the papers especially the motoring press, it’s eerily quite about this problem. I would have expected someone to pick up in this problem. I wish I knew what to do.
August 19th, 2007 at 9:51 pm
Have had my CC2 for just over 2 weeks now, touch wood, there are no leaks and the car drives great with the top down. We have covered 1500 miles in all conditions and have had no problems. The only niggle is that on poor roads, with the top up, there are a few creaks, groans and rattles from the roof.
August 20th, 2007 at 7:00 am
Hi all, yes so do I John. Ours has been with the dealership since last Thursday after I posted about the leak. I have written to them ,recorded delivery, and informed them that as the fault had been identified and, supposedly, rectified before delivery then Ford have already had the chance to repair. However I am allowing them the opportunity to repair but have reserved the right to reject the vehicle and receive a refund of the full purchase price if A. Not repaired in a reasonable time and B. The fault remains after the repair. The basis for rejection would be that the nature of the fault is such that it could be present for the life of the vehicle which is totally unacceptable. I am also going to involve local press and media if necessary. Ford customer relations and in particular the CC team are an absolute disgrace. Ford should be ashamed of them selves. I was given a Ford Fiesta when the CC went in, not happy. They then gave me a filthy Focus Cmax. What is that car all about? I now have a 3 year old Mondeo, and I have just parted with over £20.000. Of course I am constantly reminded that these are courtesy cars and that they don’t have to help me at all. On Thursday last week the CCteam told me at that point they couldn’t help me with anything until the dealership had diagnosed the problem!!!!????? This whole situation beggars belief.The seals were tested last week and a leak found. The seals have been ‘adjusted’ and apparently the car water tested after this adjustment and was forund to be dry. However they wanted to keep the car over the weekend and leave it out in ‘natural rain’ to test the seals again. We shall see today the outcome of this ‘test’. It is years since we have to spend our weekend driving round in shabby cars and I am frankly appalled at the situation we find ourselves in and will continue to pursue a full refund. If the problem is not solved or reoccurs I will stop driving the car immediately and send a further letter requesting full refund in 14 days . If they do not comply my local trading standards will then become involved. We all have rights under the Sale of Goods act no matter what Fords or your dealership tell you. I intend to have a b***dy good go at exercising mine! Will keep you posted.
August 20th, 2007 at 7:53 am
I ordered my wifes cc and had all the usuall delivery problems including the sales man lying about why it was not here on the date agreed. It was pre ordered and already built. It was a present from me to her for putting up with me for 20 years of marraige. It did not come in time for that. I eventually called my dealer Arnold Clarke head office to complain. I recieved a call within a couple of hours from the dealership branch manager who told me that the car was late as it was on its way to them but was called back to Daganam to fix problems with the roof. Thinking I was glad that the roof would be ok and promised the car would be here on an agreed date and it was I happily went overseas to work knowing my wife would have her lovely new car. She picked her car up and went round all he friends to show off. She had the new car with the fixed roof less than 24 hours with about the same amount of miles on it when it started to leak very badly. She called the dealer who in true condacending fashion asked her if the window was up properly. This call was on Friday and she was told to bring it in on monday as the workshop was closed till then. If Ford can not fix thier own car how is a mechanic at Arnold Clark going to manage it. I wait with bated breath in Australia till the dealership opens that I can call them. I feel so let down by every one involved with supplying me with this car. I do not expect to get treated with anything more than the contempt I have recently purchased for myself for 20 thousand pounds well why should I after all I am only the customer. Please if any one knows how we can beat this, tell me. Harry in OZ.
August 20th, 2007 at 10:17 am
John, Val, Claire, etc. -
I’m with you on this. My view is that we have two weapons - publicity and the law. I’ve emailed BBCs Watchdog program, but I reckon the more people that do that, the better chance we have of them taking on the case. So come on, let’s all do it - it only takes 5 minutes. I think we should also contact motoring magazines and newspapers. It is strange that this issue is not more widely publicised (though there was an article in Auto Express magazine about a month ago). We have to change that - let’s face it, this site is great for keeping in touch, but the major motoring press probably isn’t reading it!
For the legal side of things, we can use local Trading Standards offices and, of course, initiate legal proceedings through lawyers. You are right, Val, the Sale of Goods act is on our side - though it’s hassle and expense to use it. But I can’t afford to risk an “asset” worth almost 20,000 pounds becoming worthless in such a short time, so I don’t have a choice.
Harry in Oz - presumably you have equivalent mechanisms down under? At least publicity is global these days, even if the law is different. Good luck!
August 20th, 2007 at 10:56 am
All those of you who have allowed the dealers to repair you still have the statutory right to reject the car as being defective. DO IT! THE SOONER THE BETTER. RING TRADING STANDARDS AND THEY WILL ADVISE OF YOUR SITUATION. GETTING THE MONEY BACK WON’T BE EASY BUT I’M GOING TO START THAT PROCEDURE TODAY. THE LONGER YOU KEEP THE VEHICLE THE HARDER IT WILL BE FOR YOU TO JUSTIFY REJECTION.
August 20th, 2007 at 11:44 am
Adrian Hi. I am only working over here mate. The car was sourced through Arnold Clark in Greenock. It goes in tonight for a second roof repair. The branch manager is quoting Fords policy on replacements and refunds to my wife on the phone so I am mildly optamistic. I have the truth of the matter from trading standards who told me to write to them and inform them of the one more chance to repair or we will reject the vehicle under The Sale Of Goods act 1979 ammended. I would advise you all to contact trading standards on this matter. However what in gods name are Ford thinking about with the performance to date regarding this car. My wife traded in her old Peugot 206cc with all its poor build quality (alledgedly} it never leaked. Ford shame on you!
August 20th, 2007 at 4:50 pm
icancelled my cc3 on sat my dealer said we had done the right thing they have stopped making the car till faults are sorted and that he was so sorry about it we have got a refund on our deposit . i pick up my astra twintop on friday lets hope this one will not leak
August 20th, 2007 at 6:14 pm
I have just emailed BBC Watchdog and AutoExpress magazine to see if they can find out what is going on.
August 20th, 2007 at 6:18 pm
Well done Tracy !!
After waiting for our cc for 5 months we cancelled and got our astra twin top nearly two weeks ago.
FANTASTIC CAR NO LEAKS GREAT RIDE !!!
This would have been our 5th brand new Ford won’t be buying Ford again understand there can be teething problems with new cars but it is Fords handling of the whole situation that’s left us completely disgusted.
August 20th, 2007 at 9:19 pm
Hi there all, just to give you an update on the situation here in Northern Ireland with my CC3(collander Car) I gave the car back to the dealer last Wednesday for them to repair for a 2nd time,put the car through a rigorous water test(put it through a high powered car wash) What a laugh - the sales man the day I drove the car out of the showroom told me never to put it through a car wash the only way to wash it was by hand. He never once told me there was a problem with the seals but this goes to prove that he new there was!! The dealership contacted me on Thursday to tell me that the leaks were apparent and that a specialist from Ford (Ha Ha) was coming to Northern Ireland to inspect the vehicle (What a load of B—S—)and decide where we go from here. I have written to the Managing Director of the dealership and have detailed all my concerns and that regardless of them being able to repair this car(which I doubt very much they will be able to do) that I don’t want replacement or repair that I want a refund in full.Am awaiting his reply with baited breath. I have contacted Trading Standards and they say that under the Sale of Goods Act (1979) - Standard of Quality that I am entitled to a refund in full, have also contacted the Consumer Watchdog and they say exactly the same. Have e-mailed BBC’s Watchdog - am awaiting a reply from them and have also contacted a Consumer Guru for Northern Ireland who has a TV Show and Radio Show and hope that he is willing to take this story on, as this needs to be publicised in the media etc. I am not prepared to let this one go - as the Ford dealership have got 18K of my hard earned cash and now also have my car (which they can keep as far as I am concerned). Am giving the Managing Director of the dealership a few more days to reply to my letter and unfortunately if he doesn’t he leaves me with no other alernative but to go to the Best Solicitor in town and go the whole hog on this one. Anyone who is thinking of ordering one of these vehicles, Please,Please think twice about doing this as you could end up in the same predicament as I find myself currently in. “A Very Determined Lady From Northern Ireland” who aint gonna stop until she gets the right outcome!!!!!! A REFUND IN FULL AND COMPENSATION IF IT COMES TO THAT !!!!!!
August 21st, 2007 at 7:40 am
We also cancelled our order and went for the Astra twin top. It arrived 2 weeks ahead of schedule, we’ve had it three weeks and no leaks. Extras such as windbreak and cruise control are standard on the Exclusiv. Why bother with loyalty to Ford, they don’t seem to care. Did they not think to try out a car in the wet, or doesn’t it rain where they build the CC.
August 21st, 2007 at 9:14 am
Having read the recent comments I am now seriously thinking of cancelling my February order. Is there anybody out there who thinks this is the wrong thing to do?
August 21st, 2007 at 10:33 am
If anyone gets a reply from BBC watchdog (or any other consumer organisation or media organisation)suggesting that they might take up the story, can they let everyone know? Then we can provide names and details of other people in this position - it’s got to strengthen the case.
August 21st, 2007 at 10:44 am
Hi All, Has anyone received a full refund for their car that they have rejected because of the fault.
Cheers ……… Kevin.
August 21st, 2007 at 11:30 am
Brian
Ours was ordered in January with May delivery. Was told this week by the dealer that the car had been shipped, “all known faults had been dealt with” and September 1st was still d-day. However, we are still concerned over all the comments/problems and if there are any further delays, we will cancel. Have sent emails to Watchdog,Top Gear and the Telegraph but so far with no response from anyone.
August 21st, 2007 at 2:20 pm
well had my car back for a week now after the fix now here in kent we’ve had a mixed bag of weather and some really heavey rain and still no leak the roof has seen plenty of operation also so all is looking good so far so maybe dare i say the fix has worked at least for me I do hope the rest of you are as lucky
August 21st, 2007 at 4:37 pm
My last post on here was 478 & 483.
I told then of my rejection of the car.I have since received a case number from Fords & now waiting for an assessor to contact me. I have only known of one person to receive a full refund.(that he is actually a Ford employee…co-incidence or what ?)
At this time i still have the car to drive about until Ford contact me regarding a full refund.
Strange so it seems i hav’nt detected any leaks since formally rejected it.
Dont know if it had something to do with last w.end when i drove it to my local BMW dealership…just to see what they had in THEIR showroom you understand…
August 21st, 2007 at 7:53 pm
Had my car two weeks now loads of rain and bad weather. No leaks no problems, roof up or roof down it,s a super motor car,something upbeat for a change
August 22nd, 2007 at 4:32 am
Hi from Down Under…
Have been patiently waiting for Ford Australia to launch the CC here in September, but after reading the considerable problems with the leaks, I think I might just put my Focus Zetec back in the garage. The cunning thing is, with a late Spring release down here, there is a far less likelihood of any sort of reasonable rain until well into next year, so there would be no chance of cancelling sales so if the Oz shipments are anything to go by, the Ford dealerships look like being VERY busy come April / May next year. A pity, was looking forward to the wind in what little hair I have left :)
August 22nd, 2007 at 5:30 am
Deka, I hope your car stays that way, we had ours 3 weeks b4 I saw a single drop of water on the passenger seat which was the first sign of a leak, it just got worse. Our car was delivered to us after the so called ‘fix’. It has been in the garage for 7 days now whilst they continually water test it. Apparently Ford are instructing thr technicians at our dealership on how to ‘readjust’ the seals. It clearly is’nt working and we have to all intents and purposes rejected the car in line with sale of goods act and have done so by recorded delivery letter. I know the letter has been received but to date have not had a reply. Meanwhile I am in a horrible old Mondeo which I understand Ford are paying for. I am sick to the back teeth and wish I had never heard about the Focus cc.
August 22nd, 2007 at 10:42 am
I’ve not posted here for a while, eventually got my CC3 yesterday after ordering in Feb. And can I say it is absolutely lovely. Its Blue di cina and saddle leather, looks lovely. I am just besotted with it!! I too also considered canceling due to the many delays and getting an Astra twin top and I am glad I didn’t.. Focus wins hands down. If the roof leaks you may need to ask me that again.. Fingers crossed on that one…. Good luck to all still waiting
August 22nd, 2007 at 10:56 am
Hi Tracy,
Who did you buy from in Northern Ireland, i too have ordered one in Belfast, at Lindsay Ford.
I have seen one Floating around Belfast wondering if that was yours, and if you too have ordered from the same place, what’s the service been like if there is a fault?
August 23rd, 2007 at 6:51 am
My dealer should be carrying out a leak test on my CC3 later today so I am keeping my fingers crossed. Have been playing with the car whilst it is in the showroom and have found 1 minor complaint. The voice control system has been supplied in German. As I dont speak German that could pose a problem. My car has the latest generation Sony 6 CD unit so I have been told that a new voice unit will have to come from Germany?? and will take a week to 10 days to arrive. Oh well I’ve waited this long so whats another 2 weeks. Good job I am going away. Still not good if I wanted the car on 1 September. I will let you all know how leak test went
August 23rd, 2007 at 11:26 am
Original postings, 401 & 422
An update for you all. I finally got my CC back on Friday last week after 4 weeks. All of the seals have been replaced and leak checks carried out. On Saturday morning I went out to find water ingress in the same places as before the “fix”. I was gutted, to say the least. On top of that, the roof structure now “creaks”. I have had the car back at the dealers, they have confirmed by tests that the roof does indeed leak and have now submitted forms on my behalf formally rejecting the car. I have had enough… Ford have had a chance to rectify the problem, it hasn’t worked… Time to move on
August 23rd, 2007 at 12:03 pm
Previous postings 461/484/518
Well leak test carried out by my dealer and according to him all is well. Car has been in for its PDI and has had number plates fitted. Looks better every time I see it.
Might be able to take for a drive on trade plates at the weekend to see if it handles as good as its looks.
Nearly there. Another couple of weeks and hopefully I will enjoying the new car. Just hope it has been worth the wait
August 23rd, 2007 at 12:14 pm
Alright Grahame and all, Please take note that the leak test carried out by the dealer (as per Ford Technical spec.) is a specialised spray nozzle at a higher pessure for 5 mins, in specific locations. The TN says if there are droplets at inspection, this is execptable. Not to dampen anyones thoughts (pardon the pun,) but you need to be aware.
I await the dealer to pick up the car as I have got trading standards on the case to get a full refund. But uptil now I have noticed this creek that has appeared and I have been through the car wash several times and each time the water comes in at a different location. I still think the car is great (but I have had enough hassle for a brand new car.) The drive after gone passed 2000 miles is fantastic.
August 23rd, 2007 at 5:29 pm
Ref previous postings 394/400/444, the latter of which told of my meeting with the MD of the dealership. I’ve been reading with interest how my experience has been repeated again and again. There has been almost almost 80 postings since so we can’t all be wrong. I heard yesterday that my claim is at 3rd base! It has been allocated a further case number and the Sales Manager is expecting a conclusion by the weekend. This meets with the original timescale of two weeks, so, so far so good. I really, truly hope that a full refund is forthcoming so that it becomes a benchmark for everyone else to refer to so that there is no need for solictor expenses etc. as with Tracey(506). Just for the record, I did also include additional expenses-interest lost on savings/car insurance premiums which was also sent to Ford. I’ve still got everything crossed though and I won’t quite believe it until the cheque is in my sticky mitts. It’s funny, but I still haven’t seen any other CC’s around, plenty of VWs, Renaults and Peugeots but no Fords! (Still, people with their roof up in glorious sunshine-aaarrrgghhhhh). Pending the pennies coming back - it’s a Mini Convertible for me. Not quite a proper four seater and I lose the big boot and hard top, but the build quality is guaranteed. Why else would offer a 5 year TLC plan for £150 if they hadn’t got confidence in the product?!!!
August 23rd, 2007 at 5:31 pm
Only just found this website, wish I’d found it earlier. Ordered our CC3 in February & told May delvery by dealer. Subsequently, delivery went out to June then July then told Ford suspended deliveries due to a leak problem on a small number of cars & Ford wanted to get it right before any more deliveries. Very disappointing but hopefully reassuring that we wouldn’t get the problem. We were given a hire car (Focus) until 10 August when we took delivery, but leak appeared with first rain & more since. CC3 now back at dealer & have now got a courtesy car (Fiesta).
August 23rd, 2007 at 5:35 pm
I generally see a couple a week…..and not the same ones either.
This sunday there will be 7 heading to Brighton, most of them are different colours too except for 2 grenadines.
A Mini convertible !!!! Oh dear, shame on you.
www.focusccforum.co.uk
August 23rd, 2007 at 6:06 pm
@523………..I hope you don’t see rain! :-)
August 23rd, 2007 at 10:34 pm
Hi all. It is 08:23 Friday morning in Sydney. I have just spoken to my wife in the UK where she has just picked up her car from the dealer. Having been fixed already by Ford the dealer told my wife he has fixed it and water tested it for four hours. Funny it leaked at the car wash in less than four minutes. Do these people think we are stupid or do they not care. I had previously spoken to Trading Standards and acted as they advised, sending notification to the dealership that we would give them one chance to repair only and would reject the car. I will call Trading Standards again to clarify my next move. Will keep you posted. FYI They also told me that the contract is with you and the dealership. It is the dealership who should refund you and then take up the problem with Ford under their franchise or dealership agreement. Dont think your dealer is being great about this unless he refunds you. Reading some of the comments it appears to me that dealers are keeping customers waiting untill Ford stumps up the money. If your dealer is being good, if he agrees about the faulty goods then he should pay up. He purchased the car from Ford and sold it on to you at a mark up price.
August 23rd, 2007 at 11:02 pm
Harry - you’re absolutely right about the contract being between the customer and the dealership. They just like to pretend it ain’t so! Keep us posted with your progress.
August 24th, 2007 at 1:26 am
Forgot to mention in my last entry that at the delears my wife pointed to the seal on the roof exactly where the leak was. The mechanic told her that he had realigned all the windows, why? The leak is much worse than it was before the dealer got his hands on it. The roof lining is marked now. I dispair of this whole mess.
August 24th, 2007 at 7:37 am
FYI
I ordered my CC3 in December 2006 picked up my car early May, first time it rained water came in. has been back to garage three times to have seals changed.
last time they fitted diffrent seals two weeks ago, has not stopped raining since so far so good.
August 24th, 2007 at 9:48 am
Our CC 3 is presently in the dealership having new seals fitted. Ford do not make it clear, but if your vehicle is in for more than 24 hours for warranty work, this entitles you to have a car from Enterprise rental for the juration that your one is in the garage.
August 24th, 2007 at 1:57 pm
Hi Mike. I look forward to reading all posted comments for help with my own situation. Help me now mate what does & mean.
Kind Regards Harry
August 25th, 2007 at 10:46 am
With regard to getting publicity for our leaky-roof problem, it might be worth leaving a post on this site:
http://www.autoexpress.co.uk/blogs/editorial-blogs/julie-sinclair/918914/still-waiting-for-your-new-focus-cc.thtml
It’s not as active as this one but it is run by Auto Express magazine, so may have some impact. It’s hosted by one of their motoring correspondents (Julie Sinclair) who claims to assist motorists with problems - including taking up cases such as ours with motor manufacturers. Well Julie doesn’t seem to be doing much right now, but maybe she’d wake up if enough of us left posts on her site.
Can’t do any harm and it only takes a couple of minutes.
August 25th, 2007 at 5:00 pm
I am demented with my ‘bath on wheels’and the complete lack of assistance from the Arnold Clark dealership and Ford.
They take your money and run!
After waiting months for the car, as soon as I got it, the roof broke and then it leaked with the first rains.
They had it 9.5 weeks ‘fixing’ it - as soon as it rained, worse leaks than before.
I have tried rejecting the car, even did a sit in in the dealership to no avail - they are now claiming a right (which they don’t have) to a SECOND attempt at repair.
Trading standards have been involved from the first time it leaked.
I have absolutely no faith in the CC3, Ford or Arnold Clark.
Any other ideas??
August 25th, 2007 at 5:34 pm
Hi Kevin Watson from Aberdeen, I am interested in how your ‘rejection’ is going.
to everyone, I didn’t mention the unbelievable clunking noises now coming from the roof every time you go round a corner/cambre of road changes/go over a bump or dip in the road. This only started AFTER I got the car back from it’s ‘fix’ that didn’t fix!!!
Oh yeh, the electric windows are now going ballistic.
What next??
The dealership and Ford have known about these new leaks for over 3 weeks and still the car is sitting gaining further damage on a daily basis as unfortunately we get more than our fair share of rain up here in the North East of Scotland!
They are both allowing further damage to the car by not offering any assistance.
Sitting on a plastic bag is no fun either.
How does everyone else drive whilst holding their brollies even when you have the roof up???
August 26th, 2007 at 5:07 pm
hi guys got my astra twin top on friday what a dream oh no leaks and have had the top off all weekend go on go out and test drive one what will ford do then they can hardly sell a car that leaks after all the bad press they are getting
August 27th, 2007 at 8:14 pm
Tracy Ellis -
I’m really pleased you like your Astra TwinTop - and that it doesn’t leak. But the problem for us poor s*ds left with leaky CCs is that Ford DON’T seem to be getting a bad press over this! (at least, not where it counts).
But enjoy your car for what’s left of the summer.
August 28th, 2007 at 6:40 am
Took my CC3 for a test drive on Saturday. What a nice car. Lovely to drive, couln’t hear any creaks or groans. Mine was fixed at the factory so hopefully when it rains next it wont leak.I will still be keeping a good eye out for leaks though.Just in case. My advice to all those thinking about cancelling DONT it will be worth the wait. I am glad I have.Cant wait until I put it on the road legally and make the most of what summer is left
August 28th, 2007 at 10:00 am
Hi Linda,
I’m from Aberdeen and in the same situation with Ford and Arnold Clark. If you have fianaced the car through your bank, I have notified them that I have rejected the car and wish to claim a full refund. I have forwarded on all my letters and have taken the car off the road. I’m now in a hired car that I have to pay for (which I will be attempting to claim back for my expences from Ford.) The bank’s legal department is now investicating this issue. You are right, we have to give them the option to fix the car, once. I’m led to believe that Ford have asked Arnold Clark for the worksheets and time recorded against the fix for my car. I’ll keep you posted on the investication.
August 28th, 2007 at 10:37 am
Hi Kevin
Ford did that with my ‘case’ when I asserted my right to rejection after they returned it to me from the first ‘fix’, asking for all the tech details and then said two weeks later (almost two weeks ago now) they wanted the right to ‘fix’ the car properly - dohh, I know I’m a blue-eyed blonde but shouldn’t that have happened first time, before they made things even worse??
Unfortunately Arnold Clark have all my money - I paid cash, not finance, for my car and have none left now.
I have spoken to the P&J who are appalled with my treatment but I am not sure if they are going to take up the story.
SMMT and SMTA were unable to help.
I’ve written to Watchdog and Auto Express (I’ve added to Julia’s blog also)- no response yet.
I have Aberdeenshire Trading Standards involved who are getting the same run-around as me it seems.
I’m not sure how we contact each other directly, or if that would help???
What if we turn up together at AC???????? haha!!
…..more rain forecast later today….
August 28th, 2007 at 11:01 am
Just because you have allowed them to attempt repair does not mean that you lose the right to reject. Also the repair should be carried out in a reasonable time. Perhaps rejection should be on the basis that the nature of the fault is such that it could be present for the life of the car which is totally unacceptable.I was told the same as you kevin that to go through the process you need to stop driving the car and write a letter of rejection telling the dealer that the car is parked up and will not be driven again. Everyone who is unhappy and not getting any cooperation or help from Ford or the dealership should contact Trading Standards for help in starting this process. Think about the money you have spent and have a go at getting it back!
August 28th, 2007 at 11:08 am
Hey all,
The tone on this board seems to be very negative unfortunatly, so I thought i’d post some GOOD news;)
I took part in what i believed was the first Focus CC gathering this weekend in brighton! Needless to say, the A23 “stopped” for us when the 7 cars stopped in convoy in a layby. what a result!!!! The day passed without a hitch as we all found our way to where we were going, and got parked up together. What a sight! Hundreds of people passed us and were waving and pointing and generally amazed at what they were seeing.
it was great to finally meet a load of CC owners and talk abotu the problems and Plus sides to owning these beautiful cars! There are some brilliant photos from the day around, and I’m sure you’ll all know where to find em;)
Best regards
Lee:)
August 28th, 2007 at 12:39 pm
Hi Linda,
I based in Dyce for PSN.
August 28th, 2007 at 12:50 pm
well….I have just taken the car back and left it at the dealership. If ever there is proof needed that I have stopped using it for the rejection!
It is a sin that the car was being allowed (by the dealer and Ford) to accumulate damage, being left out in the wet - they know I have no garage! Camel coloured leather needs extra care, that I had been willing to give.
Still no offer of an alternative vehicle from the dealership even tho they fully acknowledge the faulty car and have done all along.
Atrocious customer relations from Dealer and Ford!!!!
ps - sales manager at dealership is top bloke! shame to be wasted there!
August 28th, 2007 at 5:35 pm
@Val and Linda……….you needed to reject the vehicle immediately, if you allowed them to attempt a fix you are deemed to have accepted the fault.
Once you discover the “fix” doesn’t work, that’s a separate issue unfortunately.
As you have found to your cost, British punters have some of the weakest consumer protection legislation in the civilised world.
August 28th, 2007 at 8:06 pm
Gemster -
Actually, I did ‘reject’ immediately, before any fix was ever discussed - Trading Standards and legal advice was that our consumer rights are actually enhanced as the problem was acknowledged and agreed/accepted by DEALER/MANUFACTURER and the ‘reasonable legal’ response to the rejection was to allow one fix to be attempted - any trading standards/consumer rights websites also tell us this, believe me I have checked them out, as the rejection was done way back on 31th May the day the first major leaks were discovered.
(To go into the chronological history of my case on this site would take as much space as all 544 responses together I reckon!)
August 28th, 2007 at 8:23 pm
Gemster, Linda is right. With Trading Standards everything is built around the word ‘reasonable’. She has been more than reasonable which is probably to her credit at this moment in time. Allowing them to repair does not lose you the right to reject. There is nothing cast in stone, as far as I understand about how many attempts they can have to repair. The fact that they can’t repair the fault is what it’s all about and as I said previously if the nature of the fault is that it is likely to be present for the life of the vehicle then that is unacceptable. the warranty is not meant for generic problems but to smooth out the odd problems found along the way. Go for it Linda, I think you have everything to gain. Ford Motor Company should be ashamed of themselves with reagrd to these vehicles.
August 28th, 2007 at 9:49 pm
….what WILL tomorrow bring?
Glad I haven’t had to see the vehicle I bought ‘drowning’ any further tonight!
I know I teach swimming at weekends but I usually do this in a pool, not a CC3!
Like I said before, the sales manager at the dealership is a real nice guy and I don’t envy them their jobs as they are the messengers.
But, being ‘reasonable’ is getting more difficult as each day/rain cloud goes by……
When will there be a cloud with a silver lining for us…..?
August 28th, 2007 at 10:55 pm
Hi everyone. We all seem to be missing the point of the consumer legislation. The main body we are all talking about is the sale of goods act. It makes it clear what constitutes a contract and we all have one. With the “seller” In my case as many, Arnold Clark is the seller. Ford are not part of the deal. Your dealer is the guy who owes you the recompense. He has a contract with Ford which he needs to deal with seperately. The sales managers are sales men dont forget that. It is there job to tell you what you want to hear. They knew about the faults with these cars months ago. I would question any of them who tell you differently. If the sales manager is a top bloke let him make his employer aware of their responsability and refund you and stop fobbing you on to Ford who really do not care at all. It is reasonable to allow them to fix the car if they cant the law is on your side. It may cost us to start with. We can claim costs on this matter. Historically people who band together for action do better than individually. Maybe it would be better if we could all have one lawyer to fight the case. If any one thinks this is agood idea then mail me on harrymungin@hotmail.com “Power to the People”
August 29th, 2007 at 6:14 am
Harry,
Lets hope that we don’t need to go down this route and the dealers see sense and give us what we want, our money back. They have the responsibility to push Ford on there interest but we dont know how much power they really have against them. I am all for us clubbing together on this, but everyones case is slightly different although we are in the same mess.
Linda,
As harry has managed to put his e-mail on, give me shout at kevin.watson@psnworld.com.
August 29th, 2007 at 9:17 am
Im not impressed that his forum never seems to post my contributions! Is this because im too positive???
I’d really appreciate it if the mods might email me and say why im seemingly not allowed to post here, as opposed to just completly ignoring me!
regards
lee
August 29th, 2007 at 12:24 pm
I have now had enough and yesterday I parked my car to the dealers and gave them the keys. Although I am awaiting the result from Ford to my demand for the car to be “committed” I don’t hold much hope of this happening. My discussion with the Assistant Sales Manager (obviously too menial for the boss!) was that Ford would have to refund the money before I would get a look-in. I tried to explain to him that his dealership was liable in the first instance, but he just wasn’t getting the message.
The Sales of Goods act requires goods to be supplied without faults and “fit for purpose”. Advice I have had from Consumer Direct and a legal help-line suggest we have a very good case.
A class action probably wouldn’t work on the grounds, that as already has been stated, we all have contracts with different dealerships, not with Ford.
I don’t want to go down the legal route but feel that this is the only road left at present. Good luck to all.
Dave
August 29th, 2007 at 1:11 pm
My original post was no 68. Since then, we are being fed the usual story about delays and have, unless a coutesy car is provided until the CC is ready, cancel the order at the weekend.
Let the fight begin!!
August 29th, 2007 at 5:22 pm
quote from Linda: “Actually, I did ‘reject’ immediately, before any fix was ever discussed - Trading Standards and legal advice was that our consumer rights are actually enhanced as the problem was acknowledged and agreed/accepted by DEALER/MANUFACTURER and the ‘reasonable legal’ response to the rejection was to allow one fix to be attempted - any trading standards/consumer rights websites also tell us this, believe me I have checked them out”
You’ve been given duff advice, not uncommon where Trading Standards Office information is concerned……after all, if their advice was right, you’d have your cash back?
I’m not having a dig, just calling it as it is…..you needed to reject immediately, it’s a win-win situation, no manufacturer is going to stand up in Court and argue that you were being unreasonable in expecting your brand new £20,000 vehicle not to leak via the roof.
August 29th, 2007 at 6:11 pm
…..oh, if only life was that simple, there would be no need for courts then, would there…..?
August 29th, 2007 at 6:38 pm
The reason Courts exist is precisely because (in this case) manufacturers like Ford take the mickey.
To quote you “SMMT and SMTA were unable to help.
I have Aberdeenshire Trading Standards involved who are getting the same run-around as me it seems.”
Why do you think the motor industry’s own regulatory body aren’t prepared to help? Why do you think Trading Standards aren’t able to enforce the standards that they are supposed to be able to?
I’m really sorry for the predicament you’re in but there’s only one language that Ford will listen to; hardball. Reject immediately and summons them if they
stall.
August 29th, 2007 at 6:42 pm
Gemster, I’m interested to hear what your experience with the CC has been.
August 29th, 2007 at 8:30 pm
I feel sorry for all off you. I so nearly bought one of these cars. The ‘fix’ doesn’t work in the majority of cases. I have seen a car that was reworked at Dagenham and 1 that was reworked at a dealer. The quality of the repair is shocking, you basically use rtv silcone and ’stick’ a new seal on. The finish is terrible. And both vehicles still leak.
Most marketing departments are trying to stop selling the car, because of the fault and the obvious bad press thats coming with it. I hope you manage to get your money back.
August 30th, 2007 at 10:36 am
Update on 553, we have our loan car (a Focus TDCi) until the car is ready for us. I am a happy man!
August 30th, 2007 at 10:38 am
Lee, are there any pics on Nitro’s site?
August 30th, 2007 at 10:51 am
Yes there are Jon’ but you’ll need to register to see them. That doesn’t take long though.
August 30th, 2007 at 11:14 am
Thanks Si, Just taken a look. The photos of the 2 cars are magazine class.
Nice to add our Iris / Camel to the collection.
August 30th, 2007 at 11:28 am
I totally agree with Lee - this is the best car I have ever had - it looks fantastic, gets lots of attention, drives like a dream (and I know with it being a ‘focus’ I will have no problem with that), and I think overall is terrific value for money compared with others of its ‘class’. I’m fed up reading all the negative comments on this site which are obviously confined to those who have been unlucky enough to experience problems. I can sympathise as I do have a very tiny leak which will be fixed when I am happy Ford have come up with one. Meanwhile it really isn’t serious enough to worry about. This is a fantastic car and deserves a break. Ford do seem to be doing all they can to get it fixed, and eventually they will win through. Have faith! And no, I don’t work for Ford, but yes, I have signed up to nitro’s fab site !!
August 30th, 2007 at 11:49 am
Hi Rhona, If you are fed up reading this site just stop. You obviously have not grasped the problem. Do you think that this site is full of people who spent 20 grand just to have a moan. Do you think all these problems are fantasy. People have cars with faulty windows, leaking roofs, faulty roof actions dodgy boot alignment and broken reversing sensors. I am glad your car is as fantastic as you say, mines is not. So please do not be little the suffering of the bulk people people on this site.
August 30th, 2007 at 12:11 pm
Harry, I couldn’t have said it better myself.
Rhona you are lucky, my dealership has had £20K of my hard earned cash since May and I still haven’t got my car! They even registered it in my name and asked me to arrange insurance!
Same story as everyone else, leaking roofs and now a faulty roof mechanism.
I am now in the process of cancelling and requesting my money back plus compensation.
I’ll keep you all posted!!
August 30th, 2007 at 12:25 pm
Rhona - glad that your leak isn’t ’serious’ but some of ours, and the problems caused, very much are!!!!!!!!!!!
some of us will be getting in to serious debt paying for a second car (as I have had to do!) to get us around in cos ours are unfit to be used until we get our money back, especially when the dealer has not even offered a loan car til our problems are sorted!
maybe you need to start a different comment site or go to another one?
August 30th, 2007 at 12:34 pm
Rhona (the moana)
I felt that way once, but the bubble has been burst.
I look forward to hearing your devastating news when you are looking for support when things get worse. You have a leak now, there will always be a leak and it will get worse.
Harry, you beat me to it.
August 30th, 2007 at 1:34 pm
If you read my comment closely you will see that I said that I do sympathise. I have also said previously that I understand the problems full on and have been watching developments with great interest from the word go.
However, I am stating a point that there are probably just as many CC’s out there that do NOT have as many problems, and therefore it is unfair that the car should ONLY be depicted thus. I am sorry that you appear to be unable to accept this fact.
It is my understanding that if you debate a case the more facts you have give more substance to your argument. Otherwise you come across as narrow minded.
August 30th, 2007 at 6:27 pm
Linda @ 557……..I ordered mine in April, I’m still waiting for a delivery!
Which isn’t actually that big a deal, I’d rather wait for Ford to get it right rather than release a bodge job to me.
But rest assured, *at the dealership* on delivery day, the dealer will be made to fire a hosepipe over the roof for at least 15 minutes with my (solicitor) husband present with a camcorder.
If so much as a droplet of water enters the cabspace, it gets rejected.
August 30th, 2007 at 6:38 pm
Gemster - don’t just get them to fire a hose at it, drive it whilst there is water on the roof - that’s when the water comes in. Mine was ‘fixed’ and it rained overnight. Not a drop could be seen until I pulled off the drive and was greeted by a mini Niagra. Be afraid, be very, very afraid!!!!!!
PS Those who are familiar with my case - still no money yet! The two weeks was up last Saturday and I’ve had to chase everyday since. Fired off an e-mail tonight telling the dealership, I want a cheque on Saturday, whether that comes from the dealership, Ford or the MD’s personal back pocket - enough is enough!
August 30th, 2007 at 6:48 pm
Gemster, everyone,
I will keep everything crossed that you, and everyone else waiting, get a watertight car!!!
I have a video I took inside my car while it was raining (sent to Ford and dealers) showing the water pouring in to my car whilst sitting in the car park…..vid taken AFTER the ‘fix’ had taken place.
Try the water test on it after putting the top down and back up again, sitting on a slope parked in all directions, after driving around and ’shaking things about a bit’…….and so on.
Like I say, keeping it all crossed for all you folks still waiting; hopefully there will be some good to come from our bad experiences.
August 30th, 2007 at 8:41 pm
Harry Mungin, everyone (especially those in Scotland) -
Yes, the law is clear - your contract is with the dealership. You have a warranty with Ford, but that is in addition to your statutory rights with the dealer. It is not an umbrella (unfortunate choice of words, perhaps!) for the dealer to hide under. All this talk from dealers about not being able to refund money until Ford agrees is just nonsense - it has no standing in law, and they know it.
A class action would be nice, but I guess it wouldn’t work because it would be against different dealers (as Dave, post 552, has pointed out), though the opinion of a lawyer on that might be useful. However, the one thing we could all do together is try to get publicity. I think this is what Ford is desperate to avoid - even more than legal action against its dealer network. For all of us in Scotland (at least 4, maybe more?), there is a column in the Scottish Sunday Mail newspaper called “The Judge”
thejudge@sundaymail.co.uk
It is reputed to publicise cases like ours and has quite a lot of influence, apparently.
For my own part, I’ve just been told that my car has been fixed - after 6 weeks and a visit from the Ford technician (see post 488 for history). I’m collecting it tomorrow. If it doesn’t leak - great. If it does, then I’ll use every avenue available to me to get my money back!
If you want to contact me, my email is ajrmason@boltblue.com
August 30th, 2007 at 10:59 pm
Hey,
Thanks to Jon Dempsey for the compliments on the photos! I was very greatful for getting the chance to pose Si’s car with mine!
@Rhona, Dont worry bout it! I’m having withdrawal symptons from my car while its having a fixup atm. You and I both know the good side, and I’m willing to shout about its qualities too.
I’m still narked at the crap service that ford have given me, but the car itself is a Gem, and the “second generation” customers (avoiding the teething problems) will be delighted with it!
Roll on More Focus CC’s!!
regards
Lee:D
August 31st, 2007 at 8:31 am
…thanks Adrian, email sent to ‘the Judge’ by me this morning.
August 31st, 2007 at 10:24 am
Hi every one,
I see I got same problem. with more: ipod socket not working, air con failing twice, in all the car went back to dealership 7-8 times in as many weeks. this was in May, the car is now at the dealers in bits. because we took a ford option finance with our car, we were adivesed to raise the issue with the finance company and they sorted it in couple of weeks: car hire for the time being + replacement car or different car or return of car.
(sorry this is going to be quite long)
anyway, we just spoke to the dealer and our replacement which was due today is not coming until 20-10-07 now!!!
Apparently the dealer has tried to fix a leak 4 times and this was not successful! I’d like to know if the cars comming out now are “factory fixed” and not leaking?
By the way the dealer has also said that I should be prepared to get a drip now and again this is the nature of a convertible…is that true?
August 31st, 2007 at 3:02 pm
Alas… I sold out!!
Not too sure if I have done the right thing but still there is no sign of my car. Thus I have just ordered a Fiesta ST 2.0 sport discounted bt £3500 coupled with my privilege discount. It came in at under 10K. I’m using it as a stop gap till all the issues are ironed out, plus as my dealer honoured my part ex since Feb as a good will gestureI only had to pay another 4.5k. Reason I’m telling you all this is because there ‘Are’ some options available if you too ended up as unsure about the car as I did. I agree it’s a beautiful car and Si’s site only serves to prove this. But there are major issues that need rectifying. I will be in a focus CC by end of next year I promise. Good luck to you all. I’ll keep listening to see if you all managed to get things sorted…I know i’ve made a big mistake but i’n no longer worrying about the car anymore & the test drive on this little machine was like the Wild Mouse at Blackpool pleasure beach.. had a huge grin factor
Bye for now all… keep your chins up and all good things come to those who wait!
August 31st, 2007 at 4:59 pm
I’ve been following this site since I ordered my cc3 back in May, and after many months of indecision I have decided to pick it up tomorrow on a 57 plate.Am I doing the right thing? only time will tell.If I ONLY read the comments from the unfortunate people on this site I WOULD have cancelled, but when you read comments on the Si forum site you can see that there are some happy owners, leak or no leak.I have also bought the domain name www.focusccownersclub.co.uk so perhaps I have to own one! I,m convinced if Ford had handled this better then this car would have been a great success, and still will be in the near future,but good luck to all those who have had nothing but dissapointment and agro, let’s hope I DON’T join you. SPANNERS
August 31st, 2007 at 5:24 pm
Yeah guys
Good luck to all of you. I too am a veteran of this forum and Si’s site. Yesterday I cancelled my car.. it was with a very heavy heart but my CC has now been put back till Octber production (delivery is anyones guess) albeit I ordered it in March. My dealer was excellent.. my baby Fiesta was getting a little tired now plus it needed to be retaxed and MOT’d next month plus it needs a few new tyres. He showed me a Fiesta 2.0 ST on the forecourt and with my privilege discount (As having Ford employee relatives) it came in at under 10K as apposed to the usual 13.5K. I got a full £3500 discount plus my dealer honoured my part ex since the beginning of the contract. I’m telling you all this just so that you know there may be other options available to you! I know…. i’m gutted that I’m not joining you all with a beautiful car like the CC… and it will get sorted for all you guys I’m sure.. I plan to be in a Focus CC by the end of next summer and hopefully all the niggles will be ironed out. I’ll follow your comments with great interest and yeah I guess I have just made the wrong decision but I now feel a little less anxious than I have been feeling since the problems began. And seriously the test drive in my new 2.0 litre fiesta was like a ride on the Wild Mouse at Blackpool Pleasure Beach.. It produced a major grin factor..Take care all
Michael ;-}) Happy roof down motoring…
August 31st, 2007 at 11:04 pm
Eddy Hi. The statement about small leaks in convertables is true, “if you buy a ten year old one”. My wife traded in a Peugot 206cc, it was 6 years old and last winter was the first time it saw internal water. It was again one of the wetest winters for ages and the whole winter the wee car saw less than a tea spoon full of water. This is due partly to seals perishing over the years. Vauxhall, Peugot, Volvo, VW, Audi, BMW, Mercedes and Renault all have convertables and none would dare say that there cars are “expected” to leak. Other manufacturers can make their cars water tight with cloth and leather roofs. Why cant ford manage it with steel. This is not new technology it is tried and tested. Ford have failed miserably with the production of this car and failed with all opertunities so far to repair the damage to reputation by dealing hounerably with their customers. My wife took her car back last night, never to see it again. The manager at Arnold Clark gave her a courtesy car which was a pleasent surprise. I will get her an Astra Twin Top. 2Ltr 16v, Turbo, Exclusive Black. 200BHP, remote roof, wind breaker, leather, 18 inch alloys and £300 change from the Focus. I will offer Arnold Clark the chance to exchage for one of these from one of his branches if he makes the decision imidiately and no waiting for Ford. If not I will buy from another dealer. Good luck all including those whos problems are not yet evident.
September 1st, 2007 at 7:26 am
Thank you for that Harry.
I’ve been trying to find positive comments about “non leaking ford CCs” for 2 hours on the web last nite with no success.
Is there any happy customers out there?
September 1st, 2007 at 7:29 am
I collect my new Mondeo this morning having cancelled my CC due to fears over problems outlined in this forum. However the car I ordered arrived in time for registration today (1st Sep)..pitch black with black leather, and looks AMAZING… it is being collected today too. I will have one next year when the issues are sorted. I’d be curious to know who the lucky person is who got my cancelled order and as such no waiting list! If you are in Stevenage, and bought it, let me know and make me green with envy.
September 1st, 2007 at 7:34 am
Eddy:
yes there are plenty of positive people out there, you just need to know where to look.
September 1st, 2007 at 8:29 am
So where are they?
September 1st, 2007 at 12:04 pm
Afternoon All
I placed my (CC3 2litre petrol) order back in mid January 07, expected delivery was 31st July, on the first attemped hand over there was an electrical failure, which ment i was unable to collect. 4 day s later we tried again only to find another 6-8 faults, i took the car for a 2 week shake down drive, which i can not fault lovely car, especially the economy returned 40-42mpg and for the last 2 weeks it has been back with fords. They advised me yesterday that it will be at least another week. But in their defence i have had a courtesy car in the mean time.
I was advised to contact Fords customer care centre and report all faults to them so that it is recorded.
But i live in hope as it is a nice car to drive and one hell of a head turner………..
September 2nd, 2007 at 10:40 am
Hi
CC3 ordered on 29 Jan, arrived a week ago at the dealership and I was waiting till 1 Sep for delivery. Dealer said I could take it out on trade plates. Asked dealer to leave it out in the rain (light). Opened to door and leaks in 2 different places along the seams. This car we have since been assured was off the ‘new production line’ - the one with the fix in place / coming directly from the factory.
Not daring to even start letting anyone fix it. Have rejected the car and got refund of deposit.
Lost the moment for having a cabriolet and wanting to be amongst the first to have this car. I’ve had to let go of the dream.
Dealer has been great - and feel for them. Ford have handled this appallingly. Can they continue in production?? What will re-sale be on these cars? Afraid I’ve had to let go of the dream.
cheers and good luck to you all
September 2nd, 2007 at 11:56 am
Hey Edy!
www.focusccforum.co.uk
Theres plenty of customers here, including many positve and very happy CCers!
regards
Lee
September 2nd, 2007 at 12:07 pm
Dear All,
also been reading site with much interest. Ordered mine (a diesel) end of Febuary and told now it will arrive at start of October but no longer sure what to do. My dealer,who has been very good, also said you must expect some water in a cc but this is clearly rubbish having spoken to owners of other makes (and I had a 2CV many years ago!). Also told those being built now have a larger rear window so there should no longer be problems. Has anyone else been told this? Suppose I would like to buy an Eos but really can’t afford the extra £3,000, on the other hand one reason you buy a new car is for peace of mind. What do I do?
September 2nd, 2007 at 7:06 pm
Hi Eddy I have said before on this site I have had mine a month now no problems no leaks, plenty of rain. Just lucky so far, don,t know Every body loves it [ including me ] The colour really looks classy [Luna] and I love driving it roof up, or roof down [the later preferably]. I still keep looking on this site but it does get you down a bit
September 2nd, 2007 at 7:11 pm
Deka. Come join us at focusccforum .co .uk
we’re a bit more positive
September 2nd, 2007 at 7:25 pm
I ordererd my cc3 on 28th jan and picked it up on 1st sept. I was told it had been through three lots of quality control at Dagenham, It started to rain slightly on sun 2nd and water poured in from the tops of all the windows (it seems to have four different leaks). Spoke to dealer who said they will contact me tomorrow after speaking to ford.The dealership have been more than fair, it is the ford motor company who are at fault.
September 3rd, 2007 at 10:26 am
Regarding my entry no.508 - not one person came back and said go ahead with buying the car…
Reluctantly I have cancelled my order and got my deposit back. I didn’t think it was worth the risk.
I still like the look of the car and hope to buy one next year if the problems ever get resolved.
September 3rd, 2007 at 4:40 pm
Thanks Deka,
Just been to dealer and decided to go a head with replacement. Hope every thing will be OK.
September 3rd, 2007 at 7:16 pm
Eddy I don,t think you will regret it It,s a really super car. All the best.
September 3rd, 2007 at 8:16 pm
Picked my luna cc3 up on Saturday and what a car. The only problem so far is a scratched radio screen but a complete new radio is on order and will be replaced by the weekend.It hasn’t seen heavy rain yet but I have washed it and hosed down and so far no leaks.(touch wood).Soooo glad I decided to continue with my order as it is such a good car to drive and the look, roof up or down is stunning.I still feel sorry for those who have had big problems, but don’t be put off if you have one on order as you wont regret it.
September 5th, 2007 at 4:31 pm
Reference last posting 570. Today is a great day and also a sad day for I have heard that Ford are buying back my CC3 from the dealership which in turns means I get my money refunded.
NitroSi, you will be disappointed that I am now getting a Mini convertible but it was due to your forum that I got some hints and tips to finally get the desired result.(Big plug there - it’s well worth a visit). The pictures of the Brighton weekend are fabulous and I do definitely agree that Blue de Cine is best. I flicked through them with a heavy heart and almost, yes almost changed my mind, but was too far down the road for that. At least I’m having another convertible, as that was the first point on the list of must-haves for a new car and having driven a ‘normal’ one for the last 2 months, it still is.
When Ford have ironed out all of the problems then I will be first in the queue but alas I do not have the faith that others have kept. I saw a new one go out from said dealership on Saturday in Luna and it looked amazing, but I wondered how long it would be until she experienced problems, although I truly hope she doesn’t. The same goes for everyone who has stayed with it!
Haven’t had any communication from the dealership to confirm when the money will be paid but at least now I can give the loan car back and enjoy some topless motoring (so to speak) - bring it on!!!!!
September 5th, 2007 at 9:34 pm
….has anyone had sorted the horrendous ‘clunking’ noises that came back with the car after the ‘fix’ (that didn’t fix!!)….?
And what about the ballistic windows, anyone get them repaired successfully?
I’d be soooooo keen to hear.
Thanks.
ps - I’ve still heard nothing from my dealers re my full refund, not even an acknowledgement of my recorded delivery letters, shocking eh?!!
September 6th, 2007 at 11:27 am
Just a thought for all you long suffering CC owners or prospective owners (like me) if we all start posting comments and experiences, etc. onto the following site it might stir them into action and finaly get some publicity and a reaction from Ford
http://www.autoexpress.co.uk/blogs/editorial-blogs/julie-sinclair/918914/still-waiting-for-your-new-focus-cc.thtml
September 7th, 2007 at 1:54 pm
Ordered my Ford Focus CC3 4th Feb 07 for April delivery and still waiting for it. Dealer says they should get mid Sept but not at all hopeful. Have been told by dealer that Fords are offering a free service package (worth about £800) but unable to get anyone from Fords to confirm this. Has anyone else been offered this package? Have written twice by recorded delivery but still no response. Really want the car as it looks great but concerned thev fix has not cured the leaks.
September 8th, 2007 at 11:37 am
Final update from me (last post #552). Having had the car “fixed” the leaks continued, and the roof started to “creek”. I abandoned the car at the dealers, left the keys and had the commitment process started. To my suprise, and delight, the car was commited and Ford agreed to buy back the car at FULL INVOICE price. I have jut had the cheque this morning from the dealer and have bought a VW Golf GT Sport 20.TDi.
The moral of the story from my point of view… Be persistent and know your rights. My dealer would not have started the commitment process unless I had specified that if the fix didn’t work that was the next stage. At first the dealer suggested that the car would be fixed time and time again until all was OK… Get this in writing - One fix then commitment process….
Owning this car was supposed to be a joy, as it is I have been put off CCs by this experience. Good luck to all those trying to get out of their CCs, to those who are still contemplating buying one of these, read all the comments and make an informed choice. To those whose cars don’t leak - enjoy this car, I wish I could have.
Dave
September 8th, 2007 at 1:10 pm
chris 598
my car has had the fix nearly a month ago now all seems ok i have had ford offer me 3 years free sevicing and aa cover which has now been confirmed in writing althou ive never said i want or didnt want just let them assume
September 8th, 2007 at 4:16 pm
Linda from Stonehaven (post 596) -
I collected my CC2 a week ago - after the Ford approved “fix” had been applied. Not much rain yet (unusual for western Scotland!), but I think the roof does creak and clunk more than it used to. Though it was never totally silent before.
No problems with windows (yet!), though the roof mechanism did malfunction once just after picking up the car “post-fix”.
If you don’t get a response to your letters from your dealer, make sure you copy them to his boss - he’s got one somewhere! (the company address has to be stated on the invoice, stationery, etc. by law). And a lawyer’s letter will probably wake them quite remarkably (though it will cost you money).
I’m awaiting the rain (or it’s a trip to the car wash) before deciding on whether to reject my vehicle. Or if the roof malfunctions again…
ajrmason@boltblue.com
September 8th, 2007 at 6:53 pm
(Adrian - 601 and all,) Everything crossed you are at the end of your troubles and your car is ‘properly fixed’!
It is good to hear others have had the ‘commitment’ honoured by Ford via their dealers and had their money refunded in full, but unbelievably they didn’t for my vehicle which Ford refused on 20th August after their ‘investigation’.
All they would say to me is that it needs to be properly fixed - dohhhhhh!!!
Absolutely nothing in writing back from AC/Ford despite all my letters to them over the months.
My recent letters demanding a full refund have been sent recorded to the MD of Arnold Clark, with copies to the sales manager (by hand) and I’ve not even had an acknowledgement from AC HQ.
I find it disgraceful that there has not even been an acknowledgement letter in the last 12 days.
Time and again we are advised to ‘get it in writing’ but what can you do if they refuse or ignore requests?
It turns out I have been fortunate to have taken out legal expenses insurance so the legal route will kick in on Tuesday if I still haven’t heard from them.
I don’t know how long this process will take.
The 19 year old ‘banger’ I bought while all this gets sorted is just as much a nightmare as the CC but you expect that from a practically vintage car (haha!!) - not a brand new one!
I wish I could afford even a half decent run-around til this is sorted once and for all, but no chance I’m afraid.
The ‘Judge’ at Sunday mail wrote back saying they have passed on details of my complaint.
I am just so flabbergasted at this whole situation - it just beggars belief.
I am so close to being totally worn out.
It is reassuring however, to have so many people on this site (and NitroSi’s) who keep me from feeling I am going demented.
Thanks again all. Will keep you all posted.
September 9th, 2007 at 9:41 am
Linda from Stonehaven
I am at the satage of returning the car more than one week ago. I will be returning from OZ in about 4 weeks. If my wife has not recieved a refund by then I will spend my time outside Arnold Clark, Ford in Greenock with a table and chair and a megaphone and very large sign in protest at their behaviour. Any one who wishes to join me there is welcom and I will return the gesture at their dealers. I will show them bad publicity.
September 11th, 2007 at 9:10 pm
Check this out: http://www.whatcar.co.uk/news-special-report.aspx?NA=227722&EL=3213345
I cancelled my order for two reasons: 1. reading the problems you have all had 2.the new look focus.
September 13th, 2007 at 6:31 am
I was disappointed to note that in this week’s Auto Express there was a small paragraph about the Focus CC forum (NitroSi’s) and NO mention of this site or problems owners and prospective owners have had. In the same issue there were world exclusives of the new Focus and Fiesta and last week a world exclusive of the Jaguar XF (a Ford brand). Now I’m not prone to conspiracy theories but it makes you wonder if Auto Express don’t want to upset the apple cart with Ford by publishing CC problems, when they are getting all these major scoops. It seems a real shame that they have chosen not to publish the fact that some people are having real issues.
September 13th, 2007 at 9:27 am
Just off to the shops
woohoo, I’m famous now.
September 13th, 2007 at 10:09 am
So it is, bottom of page 65.
Thanks for the heads up Rob
Click on my user name to see the forum in question
September 13th, 2007 at 3:44 pm
i have a cc3 lunar bronze camel leather trim its a really good looker drives superbly ilove it i must be one of the lucky ones mine doesnt leak
September 13th, 2007 at 6:15 pm
Well folks, sad to say but I no longer own a CC3 - resolution at last.
Arnold Clark ‘reversed my deal’ and this morning I drove away the MX5 I had traded in along with the cheque for the considerable sum of money I paid for the car.
I have no idea how they will handle those cases whose trade-ins were sold on.
The CC3 was sitting nose to nose with my MX5 and whilst the CC looks cracking and they had allegedly repaired the leaking areas on the roof (again!!), the horrendous clunking and crazy, erratic electric windows could not be repaired. The electric heated leather seats; the carpets and the speakers were full of water so they may start to smell/crack/rust from inside etc.
I had 2 DAYS of trouble free Focus CC3 out of 20 WEEKS of ownership.
To quote someone from earlier - ‘go figure’.
I await compensation - should I buy the hair dye in case I go grey(er) waiting?
I wish all of you waiting on your repairs/refunds/new cars all the very best, I hope you get what you want soon.
I might still re-join the owners group when they have proved the cars to be trustworthy, but that is a looooooooong way off!
Good luck everyone!
September 14th, 2007 at 12:15 am
Good for Linda, shame she needed a lawyer to sort it out. Arnold Clarke missing the opertunity to sort it out themselves before that. I have written to the Sunday Mail. The judge has replied saying they will take the case up. I have sent all the details to them so people in Scotland watch for the article and let me know what you think. To any one at Arnold Clark, again you are missing the opertunity to do the hounourable thing. It was only a matter of time before the press got hold of this. Arnold Clark you have made your bed now “lie” in it.
September 14th, 2007 at 3:27 pm
Finally collected my cc3 on wednesday 12/9/07. However a new voice control module (see posting 519) was delivered and installed while I was away but it still doesnt work. Apparently it requires special software to enable my dealer to reboot the system. My dealer hasnt got software and Ford either havent programmed it yet or just havent released it to the dealer network so my car wont talk to me. Probably a good thing as it might tell me it is as fed up as I am. Still doesnt stop me driving it and it is fantastic. Still a bit concerend about the first bout of rain but hey ho we will wait and see. So far problems aside it has been worth the wait
September 15th, 2007 at 11:49 am
Called our dealers on 20th August for update for delivery. Was told mid to end of September so presumably the dealership knew the cars were on a container from Italy. Got back on 5th September and called dealers the next day. Delivery now first week of October. Told them I wanted to take delivery on Sat 6th October. Then got told that it wasn’t on the tracking list yet so couldn’t confirm 6th ! Made the sales guy fully aware that we knew all about the problems and I expected him to be open and honest with me. After discussion with husband and seeing all the comments posted on this site and elsewhere we have set up a meeting with the salesman and sales manager today. Told him that this was a significant investment we are making and we wanted assurances and guarantees that the product we buy is fit for purpose. I will expect all assurances and guarantees/agreements in writing before taking delivery. He told me he was aware of the issue of the roof but had sent out three CC’s already about 3 weeks ago and no complaints yet - but then we haven’t experienced any significant rainfall down here in Surrey over this period ! I am going to ask for a full buy back should the car have to be continually returned to the dealers over a 3 month period, with the provision of a courtesy car while problems are dealt with. I am trading in my car so will be stuck if I have to go for the buy back, so may get them to confirm they’ll pay for a rental car for two weeks to cover this cost. The CC does still appear to be heads and shoulders above others so we are determined to remain optimistic. Hopefully, as we will see the whites of their eyes today, the sales manager will give us a fixed delivery date and agree our terms !
September 15th, 2007 at 12:19 pm
Dear Lesley,
In very similar position - please keep us informed of what the dealer says.
Best of luck
David
September 16th, 2007 at 9:49 am
Hi Lesley, you seem like a very fair and sensible person and i totaly agree with everything you said so good luck to you.
I ordered mine back in Dec 06 and have been told it will be ready for next weekend, my dealer tells me it was built in the 1st batch to be shipped over here and has gone through every possible fix and check available and he would be gobsmacked if it leaked after all that so we will see ay ! However after waiting so long for it and had numerous let downs i won’t be getting my hopes up for next weekend just yet, will keep you all informed.
September 16th, 2007 at 11:25 am
Hi David and Everyone. Fairly positive feedback after our meeting. The car will be at the dealership on 13th October, but he said he would put a priority on this and hopefully bring it forward. I asked for a buy back guarantee if I had continual problems with the car over a 3 month period. We made him aware that we know of others who have had this deal honoured. Our dealership is not interested, explaining that those cars built after August have had the roof fix done in Italy and everyone has full confidence in the product now. Ours was apparently built in the 2nd week of September. We told them that we know this is being done for others so a precedent has been set. He said it would be something we would have to agree with Ford direct and in the event that it did happen, they would give us as much assistance as possible. Then said that if we did have continual problems and the car was having to be in and out for repairs etc, I would want them to provide a courtesy car. We found out that our particular dealership offers a pick up and drop off service within a certain distance for servicing only, not repairs. Have come away with the guarantee of provision of a courtesy car for 12 months which I have asked for in writing. My husband is feeling more confident now that we spoken to the guy and I am now getting excited about picking it up on 13th - let’s hope it’s lucky 13 for me ! Will update as have further news.
September 16th, 2007 at 4:05 pm
I got a CC2 and have had it 2 weeks and it’s already been in the garage twice for constant rattles (which they have made worse) and windows which do their own thing as it hasn’t rained yet I’m clueless as to whether it leaks. I love the car but feel like I’m sat in a banger but driving a new car. At the dealership their is only one man who can fix it which is rubbish and I’m sick of the courtesy cars. If they fail to fix the car this time around I am going to ask my Astra back which I part-ex. I have been informed by other dealerships that you have 30 days or so to return the car if you are unhappy with it and recieve a refund something I am going to look into and will also be ringing consumer rights tomorrow for more info.I’ve had a car in the past that spent its life in the garage and I’m not doing it again!!!!
September 17th, 2007 at 12:04 pm
Hi every one. Two weeks ago the Focus went back to Arnold Clark, tonight we pick up our refund. We refused to take back our trade in and are recieving the full amount in cash. Good luck to you all.
September 17th, 2007 at 1:01 pm
I’ve had my CC3 for 4 weeks now and love it to bits.. No problems as of yet, touch wood…
After going past many Ford garages, they all seem to have 3/4 cabriolets on the forecourt for sale. How can they have such a huge backlog of unhappy customers waiting, yet have so many unallocated/unsold cars out there covered in “Drive away today” stickers? Seems strange, I’ve seen quite a variety of CC3/CC2’s in different colours in Berkshire / Hampshire. Seems strange to me, just my thoughts…..
September 17th, 2007 at 1:03 pm
If there is still such a big backlog on these, why am I seeing so many for sale on Ford forecourts??!! Surely, you’d think they would supply against all long waiting demand before stocking up with no allocated orders… just my thoughts….
September 17th, 2007 at 4:00 pm
Jasmine, the reason there is so many CC’s on the forecourts is that they are all cancelled orders!
Hmmmm bit strange isn’t it!!!!!
I live in North London/Herts and as of yet have still to see one on the road.
Good luck to everyone who is still waiting for their’s but after 8 months I have decided I have had enough and have cancelled mine and ordered a Focus Climate instead!
September 17th, 2007 at 6:05 pm
Just to let any of you know I’ve had a CC3 since April 2007 - it never leaked but had horrendous cabin noise which nobody could fix until they got an expert on it last week and now the noise seems to have gone. I am fortunate enough to work in a civil court and checked out the law - basically consumer law says if an item is purchased and then faulty within the first 6 months then it is considered faulty on day one. With big items, like cars, it is not unreasonable to expect to allow the manufacturer ‘one’ attempt to fix it, after which you should be given a replacement or refund. I threatened Ford with this and was prepared to go to court - now it seems I won’t have to. Their customer service is appauling for the most part - I was dealing with the Chief Executive’s Office. However the car is great (noise aside) and a pleasure to drive and gets constant looks. If you get nowhere with Ford though then maybe try the Trading Standards website as this is useful too.
September 17th, 2007 at 6:39 pm
We picked up our cheque today for full refund of monies. To all of you out there who are still waiting for your cars I wish you the best of luck. This fault had been identified before we took delivery of our car and we were assured that the car had been checked and tested before delivery to dealer. Rubbish!.Ford do not know what they are doing with this car. We were treated appallingly by their customer services which made me more determined to get a full refund. To all of you who think a slight leak is ok, go ahead keep your car. We just asked ourselves did we really wanted to throw away £20,000 + just to drive this headturner. The answer was no,these early models will always have stigma surrounding them and the resale and trade in values will be a joke. Good luck to all of you!
September 18th, 2007 at 7:20 am
The more I read this site, the more convinced I am that I did the right thing cancelling my order.
I haven’t seen one CC on the roads (apart from in Jersey) and no adverts for this car either. What’s going on? I think there is a design fault which may never be resolved until the launch of a new model.
September 18th, 2007 at 6:09 pm
well weve had our cc3 for just over two weeks now and so far so good. it drives great and with the top down … sensational ! weve had some rain and so far so good but waiting to drive it in heavy rain to test further. our dealer knows that we are wary
purchasers but assured us that if it did need to be fixed they would supply us with ’something to drive if at all possible ‘ wasnt convinced with this so decided
to buy the premium warranty which gives me 2 years servicing and breakdown cover plus a guaranteed hire
car. thought £300 was a reasonable price to pay for
more peace of mind ….plus the extras eg servicing etc.. not yet convinced that weve done the right thing but getting there…. bring on the heavy rain ??
September 18th, 2007 at 8:14 pm
Just to add a positive comment (lets hope I’m still positive when it rains), we have just picked up our new Ford cc2 and all I can say so far is what a fabulous car. It’s supposed to be one which has the modifications already done in Italy so if there are still problems I’ll let you know. So far it’s every bit as good as we hoped.
September 19th, 2007 at 11:12 am
So far so good … had a couple of weeks of open top motoring since taking delivery on Sept 1st. Seen a bit of rain & washed down with hose without any probs. Only come across 2/3 Focus cc’s on the road to date. Great fun to drive & has the novelty of being one of so few at the moment. Glad I held out in preference to Eos, Twintop etc. Might see you about?( Aqua Blue CC2 diesel)
September 19th, 2007 at 12:44 pm
Another positive comment (let’s hope it stays that way) I picked up my CC3 yesterday and it is lovely.
Drives like a dream, a real head turner. Mine was also supposed to have the mods done in Italy so I will also let you know how I get on. Also the CD/Radio ICE has been upgraded and I have the new one it is a round shape instead of square, looks cool.
September 19th, 2007 at 4:05 pm
See comment 598
I am STILL waiting and have been told by the Dealer that it is now back in Italy for roof fixing since they could only get approx 30 cars fixed/week in Dagenham.
Eventually got through to someone in Fords CC team and have been told that I will NOT be getting any compensation for the delivery delay (6 months and counting). Fords say the free service package was only offered to those who had taken delivery and had to return it to the dealers for fixing. Presumably it was offered to prevent cancellation and refund and possiblr litigation.
I argued the point that I am in effect buying 6 month old car (it has been standing and rusting for 6 months) and have had to spend money keeping my wifes car on the road (tax/MOT/new tyres and exhaust) all of which is extra expense which should not have been incurred. Fords were not sympathetic so have told them to put this in writing, but not holding my breath.
September 19th, 2007 at 8:41 pm
Do you really believe your car is back in Italy? The line they are spinning about the service is package is rubbish. We were given that package b4 we ever even saw our car. Why would you want to buy a 6 month old car? Think of the money you are throwing away and cancel. You have every right to end this now. They haven’t, and cannot, deliver in a reasonable time.We waited for ours , assured it was in perfect condition. It wasn’t. GET YOUR MONEY BACK AND RUN!
September 20th, 2007 at 10:32 am
Chris, maybe the contract with your dealer has a get out clause? The small print on mine says if the car isn’t delivered within three months of the ‘desired delivery date’ I can can give the dealer notice in writing and get my deposit back.
Still not sure whether to cancel myself… new shape, possible leaks and autumn are minuses, but a CC3 in Blue Di Cina looks so nice..!
September 20th, 2007 at 9:18 pm
Dear Lesley,
Mine is also being delivered on October 13th - coincidence or what? Test driving a diesel cc2 this weekend but will wait till next month so I get the right colour and hopefully a fully fit car! Not sure what will happen since my dealer offered me £6,000 for my car but that was six months ago.
david
September 21st, 2007 at 7:19 am
Washed my CC3 over the weekend and no problems. Have had a fair bit of rain this week and so far still no leaks. Keeping my fingers crossed it stays that way. My dealer’s service manager had a meeting with Ford technical yesterday so hopefully I might have some good news about my voice control module.(posting 611)Sent a letter to Ford CRC about it last week and surprise surprise I still haven’t heard from them. If I treated my customers this badly I would be out of business within a month. Still at least I am finally driving the car and both my wife and I are very pleased with it. Stick with it guys it will be worth it in the end. I think so anyway
September 21st, 2007 at 4:16 pm
HI Guys
For those of you still waiting. Ford are launching the new Focus early next year with the new shape cc out in April. With the problems with the 07 and I suppose 57 models now this doesn’t look good for re-sale values.
P.S Astra TwinTop is excellant and dry !!
September 21st, 2007 at 5:23 pm
We were going to finance the car through HP, but with teh doubts over resale values, we are going to PCP it and let the finance company take the risk.
September 21st, 2007 at 6:47 pm
(Caroline, and all)
……….and my new Audi A4 2.4sports Cabriolet is completely watertight, clunking-free and perfect working electric windows!
(did I say I saw a CC3 when I was in Glasgow the other day? …. the driver was coping well with the wet suit and snorkel as he was driving!)
I wish all of you all the very best for trouble free motoring, the CC is a lovely looking car!
September 22nd, 2007 at 4:07 pm
I’ve had my luna cc3 since Sep 1st and NO leaks, NO window faults and is as quiet as a mouse. I love this car, and even if there is a facelift model due in April, so what! makes mine more rare.
September 22nd, 2007 at 10:13 pm
I took delivery of my CC2 on Thursday 20 September. Drove it up from Swindon to Falkirk (400 miles) in the pouring rain and no problems. I ordered mine back in March and didn’t know what the problem with delivery until I came across this site tonight.
Only thing that hacked me off was there are a few scratches in the inside - but the dealership have offered to fix these so again no issues. Have had two days driving with the roof down. Disappointed with the colour (grenadine red) -not quite as rich as I thought it would be but hey it’s growing on me.
Very comfortable inside - love the back friendly seats and masses of boot room. Looking to see fellow Ford CC drivers on the road very soon…
September 23rd, 2007 at 8:06 pm
ordered my cc in feb from a internet dealer.delay after delay,have now canceled order.am going to re order new facelifted cc,hopefully all faults will be sorted by then,im a mechanic had fords all the time,got a st mondeo cougar and a ka,and cant wait to add cc to my fleet.am i mad or wat!!!
September 24th, 2007 at 12:42 pm
Have had the car for 6 days now and no problems so far(touch wood)it rained today and no leaks, everything is working fine. I must admit I am a bit suprised that all is going so well, let’s hope it stays that way.
September 25th, 2007 at 11:05 am
Took delivery of cc3 16 May - driving home it stated to rain - yes roof started leaking.
Ford customer care very very frustrating to deal with.
Would not reccomend this department.
Anyway car returned to dealership (Peoples) approx 3 weeks ago for the ‘fix’.
Went out last Tueday - started to rain - and yes roof leaking again!
Car returned to Peoples yesterday -will let you know when returned.
We have been offered 3 yrs service but have had great difficulty in obtaing confermation.
Cust. Care said confertmation would come from the dealer-dealer said it was down to cust. care. Cust care the said it was down to Ford Protect - FP then said it was down to cust care - no surprise there.
Apart from the leaks the car is very nice
will keep you informed
Neil
September 27th, 2007 at 5:42 pm
Well… I’ve just spent the best part of two hours reading through hundreds of comments and am really concerned. I saw a CC3 in an Arnold Clark showroom a couple of weeks ago, fell in love, and have reserved it. I’m due to complete payment on Wednesday next week and collect the car.
WHAT DO I DO????
It was registered on 16/08/2007 so what do you think? Has it suffered all the problems you describe? I would be devastated to pull out of the sale as it obviously is a wonderful car.
Can I get my dealer to offer me anything by way of fall-back incase I incur problems?
Any feedback from you all would be much appreciated!
Heather
September 28th, 2007 at 7:58 am
Surprise Surpirse! Mine CC2 leaks. I’m really not impressed with Ford customer care and really see no point in them existing as they are no help whatsoever. I am waiting to hear back from the garage following my letter of complaint, but I’m not giving up!
September 28th, 2007 at 8:25 am
Mine CC3 has been in for the fix twice and still leaks. They have now had the car three weeks. I have been back to the dealer, wrote letters and in contact with my finance company. A meeting was called regarding my CC3 and another on tuesday. I now have to wait for the managing director to come to a Decision. Which they should know by early next week.
I can hardly see what there is to decide as the car leaks and there seems to be no fix wot so ever for it!! I really could not see the managing director driving around in a car that leaks!!
I am not giving up!! I refuse to give up, as i am not paying over 300 pounds a month for a car that is not up to standards. So i will keep you all posted.
I want a full refund, encluding my ford privlage discount back.
If anyone has mamanged to get a refund it would be great to hear from you.
September 28th, 2007 at 9:22 am
Heather. It’s a difficult question. My wife’s car hasn’t leaked at all (yet). We picked it up mid September, but I’m not sure when it was built. If your car was registered on 16/8/07 you need to ask if the roof modifications were all done in Italy as part of the ‘new batch.’ If in doubt, can’t you just ask for a new car, and perhaps say you’ve changed your mind on the colour(if there’s any other colour you like. It would mean waiting but maybe it would put your mind at rest.
September 28th, 2007 at 10:51 am
Latest news - collected our CC3 on Wednesday with an assurance from the dealer that the car had been fully checked - left out in the rain, hosed down with a pressure washer etc etc. - and no leaks. drove home 16 miles, great, car felt really good. left outside over night on the driveway in the rain and guess what - thursday morning there were two leaks. called dealer and spent morning arguing over what happens next. they wanted car back to repair, we wanted a full refund and our volvo p/e back. thanks to other cases listed on this site we prevailed and have money back and volvo. lesson here is if you stick it out and you want a full refund, you are entitled. thanks again to those on the site who posted previous messages
david
September 28th, 2007 at 2:01 pm
Got a new CC3 to pick up this afternoon. Only now read these comments! It’s also raining! Worried now!!
September 28th, 2007 at 4:09 pm
XXXXX
See my comments under 645 - i took some limited legal advice and ford has set a precedent by refunding on previous occasions. however, each situation must be looked at on it’s own merits and your case could be diminished if you have driven the car for any length of time - we had ours less than 24 hours and only had 16 miles on the clock - thank goodness it rained that night!! however, the main point is that ford and the dealer accepted your money and entered into a contract on a product with a known defect and if that defect is in evidence on your car then you have a case to argue. we were certainly not prepared to part with over 20,000 for a “dud”. best of luck and keep up the challenge. hope this helps
david
September 28th, 2007 at 6:03 pm
Hi all. Got call from dealer today to say that my car has been “gate released” (whatever that means) and he now needed to register and tax it. He’s going to call me on Monday, hopefully with a firm delivery date. I thought 13th October was the firm delivery date but was too busy at work to give him the third degree. He said he’s been speaking to my husband too, so I’ll wait for him to get home and see what he was told. In answer to Heather’s question. If you see my comments on 615 you will see that my dealer advised that cars built after August have had the fix done by Pinafarina in Italy and they are totally confident in the product. Most European factories shut down for the whole of August for their Summer break, so this makes sense. If he can be believed the chances are that yours may be a UK fix and therefore a bit dodge. I suspect the car is available due to an order being cancelled as it was probably built in Italy around June/July. I would go back in and make the dealer aware that you know the problems and get him to tell you where the fix was done. If he tries to discount the price or fob you off, I would cancel. I’m trying to remain positive, but now seeing David’s comments, I’m struggling. David (645 & 7), do you know when your car was built and when did your dealer register it ?
September 28th, 2007 at 6:24 pm
Thanks to Phil and Lesley for their feedback. My dealer has confirmed that the vehicle is a customer return (after only 4 weeks)? He has also stated that the ‘fix’ was done at Dagenham. That being the case, it’s probably someone on this site who has returned it!!
September 28th, 2007 at 6:32 pm
lesley
not sure when it was built - perhaps we should have asked - but was registered this week. you get to a point sometimes when you do not know who to believe and you lose all confidence in the product and the providers.
david
September 28th, 2007 at 7:17 pm
We ordered focus cc on 28th Jan. After being fobbed of for 7 months we finally collected it on 1st sept.Within 18 hours of collection it started to leak in 6 different places. My wife had to have a towel on her leg as the leak was so bad.We immediatly rejected the vehicle, but were told to keep the car until they got us a hire car, which we have now had for 3 weeks.I phoned the body shop this week and spoke to one of there employees whe told me he had been on a course at Dagenham, and had been talking to the person responsible for sorting the water leaks out. He then said I shouldnt be disclosing this information to you but, at this moment and for the foreseeable future the leaks are incurable. On hearing this information I immediatly rang the new car sales manager at BURNS GARAGE OF CONGLETON and told him I wanted a refund, which he said was accectable.I have had a call late this afternoon from them saying ROBERT BURNS (THE OWNER OF THE GARAGE) says he will not refund my money unless ford buy it back. I find this appaling service from a main ford dealer with whom I have dealt with for many years.They have also sold my part exchange and had a substantial amount of cash off me.Inow have trading standards on the case, who are backing me 100%. Think long and hard before you buy one of these vehicles.Will keep you informed.
September 29th, 2007 at 11:48 am
Lesley (posting 648) Gate released means that your car has rolled of the production line has been inspected and as is waiting shipping. The next update your dealer should get is to say that is has been shipped. This means that it has be allocated a shipping slot but not necessarly actually sailed. Depending on where you live I would allow 3 - 4 weeks from “shipped date” to allow it to get to UK and then by road to your dealer. Most CC’s come into Southampton and are moved to dealers from there. I know all this as I have been through the process myself. My CC3 was ordered on 28/4/07 and was at my dealers on 15/8/07 and I actually took delivery on 12/9/07. Mine was gate released on 25/7/07 and left Italy on 27/7/07 and arrived in Southampton on 12/8/07. Hope this is of some help. Mine has had the factory fix and doesnt leak(so far) so I would imagine yours will be ok. The car is wonderful to drive so I hope you enjoy yours after the wait.
September 29th, 2007 at 12:57 pm
ordered my car end of May, was told end of Sept/early October, told yesterday its production date is now the end of November! come on Ford you can do better
September 29th, 2007 at 3:12 pm
Well, I’m going for it! Despite finding out that the vehicle I want is a customer return!! I spoke to the General Manager today and he has assured me that the customer had not experienced any roof leaks, despite the heavy rain we have had recently. They were simply put off by the 7 month wait, and the possibility of roof leaks. I am inclined to believe him for the simple fact that they have kept the car OUTSIDE for the past 2 weeks and it clearly hasn’t leaked. He has also offered to do a 20 minute hose test when I arrive to collect it, and told me if I find anything I’m not happy with in the next 4 weeks, he will offer me a full refund. As I’m making a significant saving on what I’d be paying for it new, I think I’m going to take the risk. If they’re confident enough to leave it outside in Scotland for 2 weeks, it’s worth the risk!
September 30th, 2007 at 2:01 pm
Hi Heather, I,m curious to know what colour the car is and also which Arnold Clark show room you saw the car in. I have returned my CC3 to Arnold Clark after only a few weeks of ownership,and it was also registered on the 16/8/07. Maybe just coicidence?
September 30th, 2007 at 4:56 pm
Thanks Grahame. I am expecting a call from my dealer on Monday with a firm collection date from them, but I will take on board what you have experienced and try not to vent my spleen down the phone line if I am given a late October/early November delivery date ! This has been such a roller coaster ride and I can’t wait to get off. What should have been a nice car to drive around in during Summer is looking more like an early Christmas present! Heather, it is great that the General Manager has given you this full refund assurance but I strongly urge that you get this in writing if you haven’t already done so. Maybe I’ve just got a suspicious nature but if he is so confident in the product, why has he offered you a full refund ? Also I don’t think the hose down test is sufficient as I have read somewhere that the leak occurs when the car is in motion i.e. when the water is forced. When I finally take delivery of my car I am going out for a long drive whenever it rains to give it a good test. My drive to work is only 20 minutes or so and it is parked in an underground car park there and in a garage at home. I won’t have peace of mind unless I do this. Perhaps I’ll end up in a convoy of other CC’s doing exactly the same thing !
September 30th, 2007 at 6:33 pm
See comments 598,628.
Still no sign of my Luna CC3,and Fords have still not answered my letters (now there’s a surprise). After being told 3 weeks ago by my dealer that the car was awaiting dispatch, 2 weeks ago it was on a boat bound for Southampton I rang last week only to be told it was still in the factory in Italy!!
Have got the sales director involved and he says he doesnt believe anything that Fords dispatch system tells him and will try and get some info next week. In a catch 22 situation now since if I cancel and order a new one it will be 5/6 months delivery at the earliest and no doubt much more ££.
September 30th, 2007 at 6:58 pm
5 or 6 months time will be ready to go on an 08 plate. There is the new facelifted model coming out next yr and there is no price increase for these models.
focusccforum .co. uk
October 1st, 2007 at 5:55 pm
Well after almost two weeks my cc has finally succumbed to the rain, today it started leaking.
I am taking the car back to the dealer in the morning and will give them one chance to fix the problem, however I am not confident it will get sorted as I was told the fix had been done in Italy before delivery.
October 1st, 2007 at 7:16 pm
Well i am sorry to say after waiting since March and taking delivery on 1st September mine leaks although really i new this after the first few days but was hoping it was just coincidence.
Following a carefully worded letter and discussion with consumer direct. My dealer who was very nice has offered me 2 choices, not three.
1. Have the car repaired. (take 7-10days not guaranteed to work) Has anyones worked??? I was assured mine was repaired in Italy and full tested.
2. Have a full refund.
I was hoping for the 3rd option that they would order me a new car!!. The dealer says they are no longer making the CC1 CC2 or CC3 only cars now are the ones in the system and he cannot guarantee are better than mine.???? Is this true??
He says the new version is available in the spring, but he has no prices and cannot order one now???
Who do i believe i am so confused now, like the car, not so keen on the colour and worried about after sale value.
NitroSi do you know any further details on the new model.
At present i am looking at getting a refund but then i will have no car???
Totally confused and a very sad day.
October 2nd, 2007 at 2:02 am
Orderd my c3 tdci luna 2 weeks ago , given 10th october as delivery date . Salesman gave build date of 10th sept and will have new shape sony sound system in it . After readin all the comments , not sure if I should pull out of deal and keep my 03 Focus tdci ghia with only 30k on clock and save my money . ps only put £250 down as dep . do i lose this.
October 2nd, 2007 at 9:13 am
John (659) Do you know when your CC was released from Italy. If it was after 9/7/07 it should have had the factory fix. Where abouts has yours started leaking. Mine was released 25/7/07 so should have had the factory fix but my wife noticed a small drip near the roof join by the drivers door. It was heaving down when she got in the car so not sure wether it was from when she opened door or a full on leak. Will have to wait and see
October 2nd, 2007 at 1:30 pm
Grahame,
My car was released after 9th July, it would have been sometime late Aug or early Sep. The leak has been from the same place as you mentioned on your car. It was also my wife who noticed it when she got in as it was raining yesterday. Ford have said they will take the car in tomorrow and get me a hire car.
I have told them I will give them once chance to fix.
October 2nd, 2007 at 2:42 pm
Hi Grahame and John.
After waiting since March, mine was delivered 1st Sept and supposed to have factory fix and checked by dealer. Mine leaks where the roof joins either side. I first thought it was when i opened the door but since heavy rain and wet mornings it leaks either side each day. When i washed the car it leaked in 4 places. I have kitchen roll on the floor catching the drops.
Following a carefully worded letter i have been offered 2 options from the dealer not 3 as i would have liked.
Option 1 Have care repaired 7-10days will be loaned car
option 2 full refund
I asked about the option 3 of a replacement and was told the CC1 2 and 3 are no longer supplied. The only ones available are the ones in the system and cannot guarantee better than what i have??? (Is this true or am i being fobbed off, i got about 2K discount through family connections.
I was told the new CC shape will be out in late spring. I cannot order at present as no prices available and the dealer said there would not be such a delay to order???
NitroSi do you think this is true??
So i am now completely confused, i love the car, not so keen on the colour (Argento which seems Gold sometimes)Now what to do??
October 2nd, 2007 at 5:36 pm
Anyone on this site bought from Dagenham Motors in Cobham, Surrey ? Our salesmen has told us that he has let three go out about 4-5 weeks ago and no leaks reported. On the basis of Rob’s experiences (664)and Mick’s comments (651), I am penning a letter to our dealership putting them on notice that if we suffer any leaks whatsoever, the car is being returned once as a gesture of good faith that they can fix it, but any further leaks experienced will mean the car will be returned with a demand for full reimbursement. As someone else has commented, who do we listen to and trust? I don’t know if the Sale of Goods Act covers cars - am going to investigate this further. Am I getting excited about taking delivery ? Absolutely not !
October 2nd, 2007 at 5:48 pm
Me again. Just did a “google” on “Sale of Goods Act, Cars” and first on the list is a guide from the BBC. Please have a look. I quote “the dealer who sold you the car is the one who is primarily responsible for its quality under the Law, not the manufacturer - it is the seller who must sort out any problems” If you are buying on finance, send them copies of any correspondence you send to the dealer. Stop using the car - this forms part of the rejection process, the sooner you reject the car, the better the chances of a full refund, replacement vehicle or free repair. Ford may not be on our side, but the Law certainly is! All this is going in my letter to my dealer.
October 2nd, 2007 at 7:42 pm
Thanks for that Lesley, I am just putting together a letter to the dealer informing them of my intentions, I do not know how succesful I will be. I am prepared to give them one go at fixing the car but after that I will reject on the grounds as stated in the sale of goods act.
October 2nd, 2007 at 8:44 pm
I’m grateful for all previous contributions. I bought my car on 17th May - it leaked (and had other faults. I waited patiently for the fix, which failed and failed again. My car has been back with the dealers for nine weeks now and they still can’t fix it. I was told that they had some further fix instructions a couple of weeks ago but they are waiting another new seal to try it. I don’t believe the problem has been sorted out yet.
I rejected the car on 12th September but am still waiting to hear from Ford’s ‘Customer Service’
It’s such a shame; the car looks great and drives well, but how can it be trusted to give a few years of good service? Any legal or other tips for getting my money back would be appreciated.
October 2nd, 2007 at 10:33 pm
Lesley Smyth. Hi Lesley just been reading your comment about the sale of goods act. For you and any new victims of the Ford CC, guys this forum is here to give you information. If you read it you will get all the information you need. People like me who have been down the same road as you have left the information here. I picked up my car had the leaks. Two weeks later had a full cash refund from Arnold Clark. So my advice is read this forum. My story is in entries 499, 502, 527, 549, 579, 603, 610, 617, Good luck. Harry
October 3rd, 2007 at 12:34 pm
We have had such problems trying to buy a CC3, we have now cancelled our order, the dealer has told so many lies, it is only through forums such as this that you actually find out the truth. I had to threaten the dealer with the Sale of Goods Act to get my deposit refunded. Ford customer services are not much better either, they send you round in circles and say the dealer will give all the information that we are asking. Avoid until a re-launch would be my advice.
October 3rd, 2007 at 3:43 pm
A number of years ago we brought a new model fiesta which had a engine problem Ford could not repair the car was replaced under something called Ford Commitment with a brand new Fiesta. Phone customer services and ask about Ford commitment.
October 3rd, 2007 at 8:15 pm
These cars are faulty and I am surprised that any of you who haven’t already taken delivery are even considering it. Lesley Smyth, CANCEL YOUR ORDER NOW, DON’T EVEN BOTHER WITH WHAT YOU THINK ARE EXTRA GUARANTEES AGAINST THE INEVITABLE HAPPENING. RUN A MILE, READ ALL THE INFO ON THIS FORUM AND LEAVE THIS CAR ALONE. IT IS’NT WORTH THE AGGRO. WE HAD OURS 4 WEEKS ASSURED THAT IT HAD GONE THRU THE FIX. RUBBISH! LIKE HARRY WE GOT A FULL REFUND, BUT ONLY AFTER LOTS OF STRESS. WE SIMPLY DECIDED THAT NO MATTER HOW GOOD THE CAR LOOKED WE WEREN’T UP FOR THROWING AWAY £22000. LEAVE IT ALONE, IT’S BAD NEWS!
October 4th, 2007 at 6:28 pm
Harry 669. I agree. If it hadn’t been for this Forum we would be totally unaware of the problem with the roof and other peoples deals, tips, suggestions etc. Trouble is there are so many that I can’t read them all and tend to just scan the most recent postings. Val 672. If I had my way I would walk away but my husband is buying the car for me and doesn’t want to give up on it yet. He is fully aware that my initial optimism and excitement about taking delivey of this new car is no longer there. Anyway, it’s now registered and in fact I got the log book in the post today. We are seriously thinking of not trading in my present car - just in case ! Let there be no mistake though, I am not the sort of person to be trifled with and if we do have problems, they will certainly know all about it.
October 4th, 2007 at 6:47 pm
I have phoned Ford Customer Service, they are not committing to anything! They fobbed me off telling me my dealer knows everything and the dealer should be able to tell me everything I want to know, all I get from my dealer is everything is fine, “we have not had any problems with any that we have supplied” my dealer evades the truth hence me cancelling my order. I agree run a mile and wait twelve months before even considering ordering one.
October 4th, 2007 at 7:05 pm
great feeling returned my cc3 last month leaked like a sieve patterson ford have been fantastic.perhaps i`ll buy the new model next year enjoyed the car when the sun was out hated it in the rain had the car 5month`s
October 4th, 2007 at 7:18 pm
re post 674
or just go to a decent dealer in the first place
focusccforum.co.uk
October 4th, 2007 at 8:35 pm
LESLEY, OUR CAR HAD BEEN REGISTERED FOR OVER 1 MONTH B4 WE GOT IT, SO WHAT! DO NOT BUY THIS CAR.YOU WILL REGRET IT. KEEPING YOUR OLD CAR JUST IN CASE, GOOD IDEA BECUSE YOU WILL PROBABLY NEED IT. I TOO AM NOT THE SORT OF PERSON TO BE TRIFLED WITH, I GOT MY REFUND IN RECORD TIME, I WAS LUCKY WITH THE DEALER PRINCIPAL AT MY DEALERSHIP, YOU MAY NOT BE SO LUCKY. AS FOR FORD THEMSELVES THEY WON’T EVEN HAVE A PROPER CONVERSATION WITH YOU WHEN THINGS START TO GO WRONG. THIS CAR IS NOT WORTH THE AGGRO. I KEEP TELLING YOU LEAVE IT ALONE!
October 4th, 2007 at 9:46 pm
last post was 651 Finally, after a lot of grief we have had a full refund. My advice to anyone with a faulty vehicle is to contact your local trading standards, who have been brilliant. They took on our case and backed us all the way. Our dealer would not accept liability and kept telling me he would not refund me unless ford would do the same for him. Remind your dealer your contract is with him and not ford, under the breach of contract sale of goods act 1979 you are totally within your rights to reject your vehicle.A word of advice, you must put the words I reject this vehicle in writing and send it recorded delivery as soon as you encounter a problem, this strenghens your case greatly.Good luck to you all and do not give up, remember the law is on your side. My car was returned a month ago, but today I had just about had enough and as soon as the tradings standards people called my dealer and laid down the law the cheque was in my hand.
October 4th, 2007 at 9:50 pm
RE 676 For Nitro Si. Going to a good dealer Si wont make the cars any better.
October 5th, 2007 at 10:03 am
I know that, it was in response to the way his dealer had treated him
October 5th, 2007 at 10:46 am
The car I waited 7 months for that I collected on the 1st September that arrived scratched and dirty now has a leak and the sensors dont work properly. I have had enough!!! It goes in Monday for a once only fix. I have made sure the dealer knows that if this fails I will reject the car. It is a lovely drive and my husband will be devistated but I cannot let it take over any more of my life. I have spend a lot of money and had no joy whatsoever only grief. I will use the full weight of the law against the dealer and Ford if necessary. I am so angry that I cannot even speak to the repair manager myself. I am sick to death of the lies and crap that I have been fed over this car and no longer think its worth the effort. So watch this space, war will be declared Friday 12th October if my car is not A1. They will think its Friday 13th.
October 5th, 2007 at 12:17 pm
Well, my cc is back at the dealer I have put in a letter to them that I will be giving them one chane to fix the leaks or I will reject the car on the grounds of the sale of goods act. I am not sure if I want them to fix the car or not, as I really like the car it’s geat in the sun but of course we do not get much of that here but we do get a lot of rain. Also there is the fact that these cars will be forever known as problem cars and when we come to sell them who will want to but it from us? I bet Ford will not! So is it worth it anyway as they are going to be replaced next year by the newer model which I cannot believe will have the same problems as this one. But who knows?
October 5th, 2007 at 4:25 pm
buy a astra twintop instead everybody!!!!!!!
October 8th, 2007 at 2:52 pm
Our CC3has been in the garage twice October 8th last time to have the water leak (roof) fixed, told today even standard Focus is suffering rook leaks. It was also said that Ford are saying small leak is acceptable. Not to us, its not.
October 9th, 2007 at 2:51 pm
Have purchased a CC3 from jennings ford(4 months from order to delivery, not bad eh?) started to leak and returned to dealer within 48hrs. Had the none fixing fix, three times now. Now been told its a convertable all convertables leak. In total i have had the car for 31 days and jennings have had it for 120 days, (can i charge them rental)Been in touch with Trading Standards, and sent the worlds supply of letters to complain but to date no joy. Paid £250 today 09/10/07 for a independent engineers report. Will get the report tomorrow and see where we go from there. Thinking of putting some fish in my water feature.
October 9th, 2007 at 3:02 pm
Ford Focus Convertible £20.000
Costs to send letters and trips to garage for repairs £370.00
Attitude to customers by Ford dealers and ford motor company F****** Priceless
For everything else there is Trading Standards.
October 9th, 2007 at 4:08 pm
i so nearly ordered cc3 until i seen this site so glad i did have ordered astra twintop instead.have u guys thought of contacting watchdog
October 9th, 2007 at 9:10 pm
Paul, why are you paying for this report? Why haven’t you formally rejected the car? Refunds have been given on huge numbers of them now, Ford cannot deny the fault. I don’t know what they told you at your local Trading Standards but on the whole I think they have helped most people and their advice has led to people obtaining refunds. I incurred no costs and had my refund in full within 3 weeks. You need to come down hard on your dealer who will be fully aware of the extent of the problem. All convertibles do not leak. Stop driving the car and put your rejection in writing to the dealer. Go on , you will win like lots of others. SHOW THEM YOU MEAN BUSINESS!
October 9th, 2007 at 10:27 pm
Paul, Val is right. Follow the steps of people on this web site who have have gone before you. I got a full refund and courtesy car whilst waiting. Everyone at Ford and all the dealers know they have not got a leg to stand on. What are you doing man.
October 9th, 2007 at 10:34 pm
My wife ordered an Astra Twin Top 1.8vvt Exclusive Black. Just over 17k with all the toys including remote operating roof. Delivery in less than 3 weeks. Complete with missing water feature.
October 10th, 2007 at 11:28 am
Val & Harry Mungin. You are both right and i agree with you on every comment you have entered on this site. I will get my money back on this car as you said ford can not deny the fault and yes trading standards have been great. However my dealer (Jennings Ford) is not excepting that there is a fault at all. So i thought why not incur a little extra cost for them to pay for in the process. May be i am not as green as i am cabbage looking….. Any one who wants a copy or to read the Engineers report i am more than happy to forward it to you.
October 10th, 2007 at 2:07 pm
Engineers report available for viewing at www.freewebs.com/fordfocuscc3
October 10th, 2007 at 6:24 pm
Paul 685 and anyone else who’s interested. Read the report on “Honest Jack’s” website. Go to Honestjohn.co.uk, then click car by car and select Focus CC. Look at “what’s bad”. By the way the comment on the hurricane is correct as researched this last night, but factory was only out of production for one week. We are, unfortunately committed to taking our car having checked with Trading Standards if we could get out now. They said we couldn’t otherwise we could be held in breach of contract. I sent a detailed letter to our dealership on 4th October. To date no reply received so my husband called them yesterday. Our salesman is aware that the letter arrived, he hadn’t seen it,but it’s gone up to Director level. When asked when we would be getting our car he said “it’s imminent, but no one will tell me an exact date”. The “exact date” we had was 13th October. We think our letter has rattled them and that they do have the car, but are putting it through rigorous tests to ensure it doesn’t leak before they release it to us, because they know the proverbial will hit the fan if it does. I’m hoping it does leak, they know they can’t cure it and offer us a total refund - yeah right ! Watch this space….
October 10th, 2007 at 8:28 pm
I waited 5 months for my CC2 and it leaked the first weekend. I took it back to Gates of Stevenage and the service guy told me all convertibles leak! I gave them opportunity to repair but when I collected it they said it needed to go in when Ford had found a repair to the leak. It eventually went it for the recall and came out worse than ever. It has now been in again for 10 days - although I do have a courtesy car - but was told today there is no cure but they will keep trying!! I will be speaking to trading standards and the sales dept tomorrow to go about returning the car. I am gutted as I love it!!
October 10th, 2007 at 9:46 pm
I still cannot believe that no motoring publication has picked up on this. There must be something going on, perhaps they do not want to upset Ford.
I have emailed Autoexpress and Whatcar but have not heard anything. My car is still with the Dealer service centre ‘being fixed’ they have had it just over a week now. How I wish I could turn back the clock.
October 11th, 2007 at 10:46 am
I left a message on the AutoExpress blog saying the same thing, ie. Why had they not picked this up? The message was taken off the blog within 24 hours! That was the same week AutoExpress had lots of “Ford Exclusives”.
Heaven forbid I’d imply that anything was other than above board of course!
October 11th, 2007 at 12:23 pm
Readers views are available at the following page on the what car web site. However there are no views after 18th July. I know i have added one, maybe it takes a few months before the commemts appear. Bit like the car itself realy. www.whatcar.co.uk/car-review-readers.aspx?RT=891
October 11th, 2007 at 6:32 pm
To Janet Hector. Read the horror stories on this forum. Ford have been committing cars and refunding.Reject your car immediately. Ther is no cure and you are entitled to your money back.DO NOT LET THEM FOB YOU OFF. REJECT THE CAR IN WRITING AND STOP DRIVING IT. Trading Standards will put put on the right path. All convertibles leak.hahahahaha! If it were only that easy for Ford. SHOW YOUR DEALER YOU MEAN BUSINESS AND DON’T LET THEM MESS YOU AROUND ANY LONGER.THINK OF THE MONEY YOU HAVE SPENT , AND WILL LOSE , IF YOU DON’T ACT NOW. THE FUTURE TRADE IN AND RESALE VALUE OF YOUR CAR WILL BE NEXT TO NOTHING. GOOD LUCK!
October 12th, 2007 at 8:57 am
TO ALL
Has anybody managed to reject there car, who have purchased it with Ford Finance (hire purchase in my case with ford finance) as the way i am going is very complicated. I am following trading standards advice but it seem s very much a waiting game.
October 12th, 2007 at 9:19 am
Those of you that have returned your car and got a full refund, How long did you have your car for and how many miles did it have?
October 12th, 2007 at 9:27 am
Question for NitroSi - are you about to return your car? Or is everything still ok with yours?
October 12th, 2007 at 10:45 am
Mine had a very minor leak until it went in to have the fix a week or so ago. Now that leak is a bit worse and i have gained another. Dont get me wrong, its not pouring in.
I picked up my car (Aqua CC3 2.0 Petrol)on March 16th and ive driven it to Portugal and back. Its now on 8500 miles. I just wonder if this would be an issue, I’m sure it would if i wanted to return the car.
October 12th, 2007 at 2:55 pm
Nitro when you get your money back under Ford commitment all this is taken into consideration. When we had problems with the new Fiesta the charge was £500 and we had had it about 5 months. New Ford magazine arrived at ours today guys launching the new Ford Focus. They spoke of all the huge success of cars launched over the last 18 months, Mondeo C Max etc NO MENTION OF THE CC what does that tell you.
October 12th, 2007 at 5:41 pm
When we returned ours the dealership did not want the mileage to go over 1000. I think your mileage will affect the amount of your refund. They actually loaned us another car to keep the mileage down on the cc. I’m surprised at you Nitro after everything you have seen on this Forum setting up your club etc. Most peoples leaks started in a small way and only ever got worse, particularly after attempts to fix. Oh well, good luck, I think you will need it. The way I understand it the longer you kept and drove the car the more likely it is you are deemed to have accepted the fault. Of course in this instance Ford cannot deny the fault as they have been refunding people.
October 12th, 2007 at 6:08 pm
Update on my CC. The manager of the service centre called me and admitted he cannot fix one small leak at the rear window. He is waiting for a call from a CC expert to have one more go at it. He has said that next week is make or break week and I agreed with him. So I will either get it back or they will hopefully give me a refund. If I get it back next week I will take it straight down the carwash and jet it down to see what happens, if it leaks it is going straight back and I should get a refund.
October 12th, 2007 at 6:15 pm
i had my cc3 for 16 weeks it had done 6000 mls and i returned it in september no problems.
October 12th, 2007 at 7:23 pm
We received our 1st Sept reported fault 3rd Sept, dealer collected this Tue, pooring with rain, guess what he got wet returning vehicle!!!!
Had done 900 miles, full refund awaited any day, no problems with dealer, no hassle at all rejecting vehicle
October 13th, 2007 at 10:02 am
David Cohen 631. Are you definitely getting your CC today ? This was supposed to be our pick up day too but as you will see from my log on 693, we have our own opinion as to why why we haven’t had a call from our dealership. If we don’t get a call next week, I’m personally visiting the dealership next weekend unannounced(hopefully when they have a lot of potential customers on site)I have suggested that perhaps my other half might like to stay clear cos it might get messy !
October 13th, 2007 at 10:16 am
Focus CC has got to be the laughing stock of the motor trade this year. All the cars leak even the ones still coming from the factory and those previously built cannot be fixed correctly, Ford should have recalled all CC’s and refunded customers, i know of dealers refusing to sell the cars due to problems. I wouldnt touch one with a barge poll !
October 13th, 2007 at 11:05 am
Dear Lesley,
My car put back to mid november! but decided I didn’t have the energy to worry about a new car every time it rained. My dealer has been great and still offered me very good price for my focus estate so decided to buy a more powerful ordinary focus (great car to drive)and take a rain check, so to speak, on the new cc next year. Feel very relieved. Good luck,
David
October 14th, 2007 at 3:32 pm
to Paul, we have returned our car (excahnge) and had it with a finance company we were advised to contact the finance company directly as the car belongs to them they got everthing sorted in 2 weeks. See post 575.
October 15th, 2007 at 7:22 am
Thanks Eddy. Beginning to think i was all alone there. Dealing with ford finance now but so slow.
October 15th, 2007 at 3:50 pm
David 710. Thanks for your reply - I’ve got a feeling we’ll be November too. Still, we’ll see what my visit on Saturday brings forth. I’m taking the log book with me, just in case. Won’t have a problem if they give me a nice cheque in full refund and an apology !
October 15th, 2007 at 4:44 pm
Nope, not all cars leak. I have members who have 07 and 57 reg cars that dont leak. I also have members who have taken their car back and the leak HAS been fixed and even after a couple of months, they still dont leak.
I’m not denying that a lot leak. However, most just aren’t being “fixed” properly.
October 15th, 2007 at 4:46 pm
I returned my car in early August, 3200 miles and 3 months old. Full refund given as the leaks were initially reported with only 80 miles on the clock. It took Ford the best part of 2 months to firstly acknowledge the problem, and then come up with a solution.
For those that have successfully returned the car, did anyone take out the GAP Insurance, and ave you been able to get any money back. I paid £349 for GAP and have been told that because I requested a cancellation of the policy after the 2 week grace period I have lost out, no refund even though to car has been committed. Has anyone else been in this position and had a different result? I accept that by signing the commitment forms you are agreeing not to make any further claims against Ford, but this is either against the dealer or LloydsTSB (provider of the GAP).
Thanks and best wishes to all.
October 15th, 2007 at 10:03 pm
For Nitro Si.
I see everyone one with leaking cars has been going about this the wrong way by going to the people who built the cars for repairs when they should have been coming to you Si. Did you manage to fix the leak in your own car? and what about the host of other problems. Face it Si the car is a disaster and a PR nightmare for Ford. We are not all slaves to the Ford badge as you obviously are. This site is at the moment for people who need help in most cases getting rid of the awful cars they have been supplied with from Ford and who are still supplying these cars with full knowledge of the faults. You are not helping anyone by continuously promoting this car and constant mentions of your own site so please knock it off.
October 16th, 2007 at 6:48 am
WELL SAID HARRY! COULDN’T HAVE PUT IT BETTER MYSELF.
October 16th, 2007 at 10:57 am
I have proof that not all Focus CC’s leak. A friend of my wifes has one and she tells us that hers is fantastic. How I wish mine was the same. One of the problems is that it does happen to be one of the best looking CC’s out there at the moment. I have looked at the Astra, Peugeot & Renault and do not really like any of them as much. However if the leak on mine cannot be fixed I might either have to settle for second best and get one of the others or wait until next year when the new focus comes out. Another problem is that I bet my dealer has already got rid of the px car I traded in so if I get a refund I have no car at all.
October 16th, 2007 at 3:18 pm
Latest update- cc3 took delivery mid May
Car returned from dealer last week after 2nd repair fix (in dealership nearly 2 weeks).
Phone call from wife - car being driven for the first time in the rain since ‘fix’-
yep leaking again!!!!!!!!!!!
Will report after further discussions with Ford non-customer care dept.
October 16th, 2007 at 4:43 pm
Harry, Suggest you get your story straight before mouthing off. When have i ever said that these cars are perfect. My own car leaked from day one and has got worse since having “The fix” a coupe of weeks ago, as i have pointed out on here and on my own forum.
What’s the story with yor own car?
You’ll also notice that i have asked on here as to how long people had their car and what sort of mileage was on it when the dealer excepted it back as the thought has been on my mind for a little while now.
Why do i keep promoting my site? Well its the only dedicated focus cc forum on the net. The top gear message board is simply that, a notice board on another website and given time it will come to a halt… as its starting to already.
Thanks for your concern though, afterall this is a public forum where people can air their views wether good or bad.
October 16th, 2007 at 4:57 pm
Update on 524……got our CC3 back from dealer after 5 days, during which they fixed the leaks & said they were confident that the problem had been solved. Despite the delay by Ford, the dealer said our car had not been fitted the most up to date seals prior to delivery, which should have been done by Ford. Dealer fitted the up to date seals & also used sealant I believe.
Had the car back for 5/6 weeks now & there have been several heavy rain storms & vry happy to say that no leaks have re-appeared.
October 16th, 2007 at 6:22 pm
No! this site is not just for those that have had problems with their cars. I have had mine since the 1st of September and it has been the best car I HAVE EVER OWNED. Yes I may be one of the lucky ones, and I’m not the only one. Others that are using this site to decide whether to buy a Focus CC are entitled to know that not all of these cars leak and everybodys experience with this car, GOOD or BAD is valid. It’s a shame we dont know the actual statistics of how many have been sold, how many leak and how many are ok.
October 16th, 2007 at 6:57 pm
Having looked at the Peugeot, Renault and Astra, I test drove a CC3 TDCi last week (Kings Lynn) and decided to place an order via my leasing co for a CC3 TDCi in Acqua +Saddle. Why no Eos on the list, well I am replacing a VW as a company car and having experienced nothing but reliability issues and problems with dealer services, I had made the decision never to go with VW again. The next evening quite by chance I saw this site and all the comments of concern. I made contact with the leasing co today to understand whether new cars built post August (if they have any on their fleet list) are still experiencing the same water ingression problems and whether they can confirm the new build availability. All they advise currently on availability is “not available”. Whether that means Ford is being non commital or the plant is still concentrating on reworks or the leadtime is still 6 months + I hope to find out. The dealer thought 8-12 weeks but then he didn’t mention the previous production stops. If I experience only half the issues with the CC that I had with the VW it will be a blessing. Anyone who believes that VW is streets ahead of Ford or anyone else in the reliability stakes are really only kidding themselves.
October 16th, 2007 at 10:16 pm
For Si
Does my comment say anything about anyone saying the car is perfect. No. So you get you story straight. My comment is about what you did say “most are not being fixed properly” that is a quote from you ref 714 and you are commited enough to Ford to spend your time setting up a forum about a car that will go down in history like the Probe. A complete dud! and regularly promote the site. Are these both not facts?
My car is gone back to Ford with full refund given. I had to get trading standards involved to get my money back from Ford. Any other product and any other supplier and refunds would be forthcoming imidiately. Ford let us all down with this car and continue to do so. To all who have one of these cars from the problem runs I wish you luck but there is enough evidence to show anyone with a brain that problems are on the way with this car.
October 17th, 2007 at 5:17 pm
Richard R 723. For “not available” read “no longer in production”,also please see my comments on 693 re: “Honest Jack”. I’ve seen elsewhere that no further orders are being taken for this car. My own dealership removed every single trace of this vehicle about three weeks ago. No models on display, no literature, no advertising - absolutely nothing. All you will probably be able to get hold of is a customers return, and it’s probably been returned because it leaks. We went onto the Pininfarina fatory website and they have lots of info on current production lines, but funnily enough no mention of the CC’s as being produced ! Think that says it all really.
719 Neil. See my entry, 666. Reject the car. You only need to allow them an attempt at fixing the problem, not continuous attempts. Under the Sale of Goods Act the dealer/seller is responsible for this faulty product and you, as a consumer have every right to advise them that you are rejecting the car and demand a full refund. If the car is on HP, you must also advise the credit company as they also have a responsibility in this mess for allowing money to be lent against a product of unmerchantable quality. Write to your dealer and tell them all of this. The Law is on your side so don’t get fobbed off and if they do try to renege on their responsibilities, get on to Trading Standards immediately.
October 17th, 2007 at 6:53 pm
It is most unlikely that those with perfect models of the car would have any interest in this site, and the greater proportion of comments are therefore bound to be from unlucky customers. I stumbled here before taking delivery of my car, and now as owner of the car (nearly 4 months on) have continued simply to keep abreast of developments.
It astounds me that the car should be cited as a dud! Clearly, if mine is anything to go by, it is not! I have no problems whatsoever. I agree with Kevin - it is by far the best car I have ever owned, given me immense pleasure and received countless compliments including from an owner of a fabulous lexus cc. I am sorry that not everyone has shared this experience, and sympathise fully; I wouldn’t want a leaky car either. However, don’t be fooled into thinking all the cars have not been successful! Well done Ford if they are re-marketing the car - it deserves better than this as publicity!
Incidentally, thanks to Si for taking the time to set up the highly worthwhile focusccforum. I appreciate the advice and help on all matters both large and small, and (surprisingly?) it’s also fun! Harry, I note you say you have a full refund, so, not being the owner of one of these cars, why bother wasting your time on this site now?
October 17th, 2007 at 9:14 pm
Hi Lesley,
Thanks for your advice.
I have spoken and written to the dealer (Peoples),stating I reject the car for obvious reasons giving them 7 days to come up with proposals. Problem I have is Janet loves the car and would like the same model without the leaks! I’am not convinced any of the CCs wont encounter problems if not now but in the future.
Dont think the resale price will hold up either.
By the way, after telephoning the Ford non cust care dept on Tuesday asking for a member of the dedicated CC team to phone me back - I actually got a return call from Simon today (Wednesday) !!!!!! hows that!
this is the first time in approx 20 calls a member of the CC team has returned a call.
Didnt make any differance but he has added an update to the case file load.
I will keep the forum updated if there are any developments.
October 17th, 2007 at 9:15 pm
Still agree with all the satified customers…Yes Ford have let us down but after 8 problems with my car (Including 1/2 pint of water collect overnight in June) I still think this is a fab car. I enjoyed every second I had it. so? what now? I got full refund or exchange and guess what…I decided for the exchange! I am like a kid waiting for a christmas present because I know that when it’ll come I’ll have a big smile on my face.
October 17th, 2007 at 11:46 pm
Well, I have read through this thread with interest, and what can I say I have learned? For a start, Ford aren’t very good are they. It’s pretty obvious that they got caught out by the leaking roof syndrome and considering that Pininfarina have considerable experience with droptops, I’m sure they were surprised by it. It’s a shame that Ford didn’t handle it better because as a whole, the car is very good. It drives very well, it’s comfortable, economical, well equipped and has a quality that is above the usual Ford standard……and on some, the roof leaks. I certainly have had a leak on my CC3, not a huge amount but definately a leak. it’s sorted now though, It’s had the fix and a drop of WD40 now and again has kept it dry for months.
So to all that have big problems with Ford….Give them hell! The car is a good ‘un but from what I have read, Ford really are crap.
NitroSi, it’s a great site you have mate! well balanced views and lots of good info. Keep it up!
I doubt if many happy owners are going to post here. Those that do seem to get slammed, as I expect that I will. I can understand the frustration that many feel, I also had to wait for my car. but some of the personal comments and attacks are really out of line.So, Harry et all, keep your powder dry for the real villain, Ford, and not other posters and be happy that some haven’t suffered the outrage that you all have.
I’m very happy with my car and consider that opinions are like backsides, everyone has one.
Go on then, slag me off, you know you want to.
October 18th, 2007 at 12:11 pm
Well you can add another very frustrated and dissapointed customer to the list. I have been informed by my dealer that after having the car for two weeks thay were unable to fix the leaks. I was thinking about a replacement but what if the new car had the same problems I could not go through the hassle again. I have requested that I get a full refund I am waiting to hear. I thought the car was great but I could not accept it with the faulty roof.
October 18th, 2007 at 5:00 pm
Rhona 726. I agree with your comments re the car and found it refreshing to have someone report something positive and injects a bit more optimism in me while still waiting to take delivery. Positive comments too from (Eddy 728 and Andy 729)- any more out there ? I agree that this does seem to be quite a negative forum and I, for one, welcome positive comments to help provide a more balanced view. I will certainly continue to visit and post on this website after delivery as I think it worthwhile. I also agree with Andy 729 comments. We don’t want to lose a valuable source of experiences, information and advice so let’s try and keep the emotion out of postings.
October 18th, 2007 at 5:16 pm
First contact from my dealer for two months today to say my car (ordered on 1st June) is due in three weeks. Will tell him I’ll only accept it if it survives a car wash..!
October 18th, 2007 at 5:42 pm
Hi, I picked up my CC3 (Red Hot) on 16th August, and have had no problems with it at all, and that includes NO LEAKS !!! It has got to be the best cat I have owned, and it gets loads of looks, and a lot of people didn’t even realise that there was a Focus convertible, probably due to the scarcity of them on the roads. It is a lovely drive, and the seats are the best I’ve sat in. I’m very sorry to hear of all the problems that some of you have had, which is such a shame, as it’s a great car.
NitroSi, great site, good to see a dedicated forum for the Focus CC, keep it up. Cheers, Jon.
October 18th, 2007 at 7:06 pm
John@730.I can’t understand how a dealer can say that they can’t fix the leaks. There are cars out there that don’t leak and if Ford and dealerships can fix the problem, why can’t your dealer. What a crazy state of affairs. Perhaps some dealers are more diligent than others. I can understand your reticence about a replacement. It’s a shame because it is a very good car. It’s sad that Ford can’t treat it like one.
Andy
October 19th, 2007 at 7:51 am
Re Dave 715.
Regarding GAP. I rang the insurance company and they tell me that there is no refund from them. However, they did say that your dealer should give you a refund or transfer the GAP insurance to a new vehicle.
Here my story so far:
My wife picked up her car on May 19th and all was well until about a month ago when water started to run down inside each of the rear quarter light windows underneath where the roof hinges. We took it back to be fixed and the dealer had it for nearly two weeks. When we got it back, it leaked again as soon as we had rain. This time, however, the leak was further in along the roof hinge and the water was dripping onto the window seal then running down over the speaker and collecting on the armrest thingy.
Then, yesterday morning, a leak started over the passenger door underneath where the roof hinges at the front.
We took the car back yesterday and will be leaving it with the dealer for another week to hopefully be fixed.
I have already sent a recorded delivery letter to the dealer to reject the car but they’ve asked to have at least 3 attempts to fix it. Apparently that is a requirement under the ‘Ford Commitment’.
Our dealer (T C Harrison in Peterborough) have shown concern at the problem and I believe that they are doing their best to resolve it. I also believe that, if the worst comes to the worst, we will get a refund or replacement. They have been very good.
If you’ve had a car for a long time and it hasn’t leaked, I believe it will in time but I do hope it doesn’t. We LOVE this car. It is BRILLIANT. It’s such a shame about the leaks.
October 19th, 2007 at 8:00 am
I would like to add my satisfied comment about my CC3. Drove it to Manchester for the weekend, what a fantastic journey that was. This car is the most comfortable I have ever driven. For the first time on a long trip I actually arrived refreshed. Now I have had the voice cotrol unit fixed everything seems to be fine. I have not had any major leaks, the only one I did have I have come to the conclusion that is was when the door was opened and closed on the rain. I read a lot of these negative comments before I took delivery of my car and came very close to cancelling my order. I am glad I stuck it out and waited as I think the car is great. I do sympathize with those of you that are still having problems and cant understand why your dealers cant fix the problem. My dealer had a demo CC3 and when he did the “leak” test it did leak. He managed to get the roof fixed did another “leak” test and it was ok. There must be a moral there somewhere. Ford customer services do leave a lot to be desired, they actually contacted my dealer to get an update on my problems so they could ring me to let me know. As of my dealer wouldn’t tell me. I was in there everyday to get updates while I was waiting.Still got it now and am very very happy
October 19th, 2007 at 8:39 am
To all those people with a none leaking car. Good for you, you are the choosen few, you have a fantastic looking car that will get many admiring glances from members of the public. what a shame it is now worth zip. good look with future trade-ins hope it is worth it.
i am now one step closer to getting a refund, and then i can buy something that does not need a plumber instead mechanic to repair it.
i know i sound bitter, thats cause i am. To all the people i have dealt with at ford i hope your next shit is a hedgehog.
October 19th, 2007 at 9:03 am
Ordered my CC3 (Luna) on 3/3/07.
Picked up car on 30/09/07.
Like many others i love the car to bits its the best in its class.
Unfortunely leaks developed on drivers side window.
Dealer picked up my car on 8/10/07 and have provided a cuortesy car. 11 days on they still tell me they have not fixed it,apparently they are waiting for seals to be delivered.They suggested i contact Ford customer services,that was a waste of time.
Dealer rang today said car should be ready by next tuesday.
Will keep you posted.
October 19th, 2007 at 5:52 pm
Great to see some more positive comments, but still a shame that new negative ones are coming through.
Laurence 732. See my comments on 666, plus Harry Mungins. I would strongly advise that you write to your dealer, as I have done, and make them well aware that they are fully and wholly responsible for the vehicle as per the Sale of Goods Act. Tell them that if the car leaks, they have one chance of a fix and they will provide you with a courtesy car while they attempt the fix. Should the fix not work and a leak re-occur, you will reject the vehicle and will demand a full refund. If you will be having HP, a copy of the letter should also go to your HP company. One has sold you a car that is not fit for purpose, the other has lent you money against a car not fit for purpose. Both are liable but by putting it in writing will rattle a few cages and make them aware that they are dealing with someone who knows the Law and their rights under it. Our dealership Manager reckoned we could only get a refund by taking it up with Ford direct - utter rubbish which is how I came to look into the Sale of Goods Act. I’ve had this confirmed by my local Trading Standards office too. I sincerely hope you don’t need to reject the car, but given the problem and awareness of this leaking roof issue, you should cover your back. If you were never made aware of this leak at time of test drive or placing the order, also mention this in the letter.
735 David Crawt. “Ford Committment”. It may be a requirement for Ford, but it is not a requirement under the Sale of Goods Act where you do have to give them the opportunity of fixing the problem, but the Law doesn’t say anything about giving them three attempts. If it cannot be fixed the first time, what guarantee is there that it will be fixed after the third attempt? If it does have to go in again an again, does that not further substantiate that they have sold you a vehicle that is not of “merchantable quality” or “fit for purpose” ? Perhaps you should ask to see a copy of this document.
October 20th, 2007 at 10:13 am
Got my cc3 in september I love the car it drives excellent and it has all the extras all leather sat nav blue tooth ect. BUT suprise suprise it leaks everytime we get rain.Took car back to my dealer in Andover and they assured me the leaking would be fixed so eleven days later I got my pride and joy back. But to my anger my car is booked to go back in on monday 23rd oct because you guessed it. ITS STILL LEAKING! will ford ever get this problem sorted I wonder? lets hope so. AND IN THE MEANTIME FORD ARE HAPPY TO OFFER ME A HIRE CAR A FORD KA HARDLY LIKE FOR LIKE IS IT? AT MY COST £10 PER DAY IF THATS GOOD CUSTOMER SERVICE THEY CAN SHOVE IT! ill just stick with my trusty ford escort for the time being. thanks for reading
October 20th, 2007 at 12:47 pm
Andy - 734. I am also very confused as to why some dealers can fix the leaks and others cannot. The manager at my dealer service centre sounded a very reasonable man and has said he has tried everything including talking to Ford technical experts. He told me that when the seals are warm and expanded they are fine however when cold and shrunk they leak. Some people have told me that some dealers have added mastic to the seals to make them bigger and more tight fitting to the windows and it sometimes works.
But that is not how it should be, a car made not to leak by adding mastic from B&Q ! I am absolutely gutted that my dealer cannot fix the car but on the other hand I am thinking of the future when I come to try and sell the car, who is going to buy it, nobody is who. I think all dealers will be fully aware of the problems and will steer well clear. So maybe getting a full refund is the best result only time will tell.
October 21st, 2007 at 10:59 am
Update. Visited my dealer yesterday, unannounced. Asked my sales guy for an update. Was told that the car is in the compound, but he didn’t know which one -could either by Dagenham or Southampton. Once they’ve checked it over and released it, he would get a firm delivery date. However as of Saturday he could not even give me an estimated delivery date. He confirmed that he had taxed the car because the “special offer on CC3’s was being removed so he had to go through this process to ensure I still got the deal”.Mmmmm, very sus. Anyway I had my daughter with me and she begged me not to “lose it” with the dealer, so I remained calm but firm. I told him that I wanted a bit of honesty from the dealership and if my car has not been released to me because it failed the leak test and was waiting for a fix, the least I expect is for them to tell me. Relayed all this to the other half, who said it’s a load of hogwash (I’ve toned down his exact response). I left the dealers with his promise to call the compound site on Monday and get them to prioritise my car. He’s going to call my husband on Monday with a response. This is worse than being pregnant and going through labour !! Actually, come to think of it, it feels much the same - months of excitement, agony of waiting for it all be over and when it is, the new arrival leaks all over the place ! Watch this space ….
October 22nd, 2007 at 8:52 am
Got a NEW CC3 from a Ford dealer in Stockton, had it for nearly 2 month now no problems at all. No leaks or anything but from the sounds of these stories I have been very very lucky :-)
October 22nd, 2007 at 1:51 pm
Had my CC3 since August, love it apart from a few issues. Has anyone else noticed the black sealant running down the doors?? I’m guessing this is where they have leak tested it and then applied more glue/sealant? Then after time is running off? Will polish off but doesn’t look like the best bit of workmanship I’ve seen….
Also whilst going into reverse the geytor (leather wotsit around the gear stick) has snapped. Went into Ford today and apparently they have to order the part from Italy and it may take a while as its a nightmare to get parts for the cc…. Lets hope its not the 6 months+ I waited for the car! Grrr!
October 22nd, 2007 at 2:47 pm
my last post was a couple of weeks ago when i believe i set some kind of record in owning the car for less than 24 hours and driving exactly 32 miles before returning to the dealer for a full refund. well, guess what came thru the post today - a letter from the chairman and managing director of ford thanking me for purchasing a cc3 and asking me to complete a 4 page questionaire on the purchase and delivery experience. has anyone else received this document?? suggestions for my response will be gladly accepted!!
October 22nd, 2007 at 3:27 pm
744 David, I think you must have set another record as I don’t recall anyone posting to this site mentioning a customer satisfaction questionnaire. Contact details would be appreciated as I’m sure many would like to write to the Chairman and Managing Director giving them their views of this whole experience, non-libelous of course ! The letters will probably only get as far as some clerk in Customer Services though, but it’s worth a try. Did you buy through an independant or a Ford dealer ? I’m waiting on my CC3 which we ordered from Dagenham Motors which is owned by Ford, and it may be that we are the chosen few !
October 22nd, 2007 at 3:37 pm
Andy 740. I suggest you go through the rejection process and get a full refund. Loads of advice on this from my earlier postings and from Harry Mungin. As for them charging you for the “courtesy” car, well I’m speechless. Am I glad I wrote my letter to my dealership before I even get the car. Good luck.
October 22nd, 2007 at 4:28 pm
lesley - and all others - my letter enclosing the survey is “personally” signed by roelant de waard, chairman and managing director, ford motor company limited, eagle way, brentwwod, essex cm13 3bw. the phone number is 0845 8411111 but the odds of getting past first base or a letter reaching mr de waard’s desk are about as good as purchasing a non leaking cc3!! still, perhaps we should all send one anyway, even if i may be the only one who has actually received this survey. what do we all think??
October 22nd, 2007 at 5:54 pm
I have just recently written to Mr roelant de waard informing him that I have approached Watchdog, Which, GMTV etc and that it would not look good for him if any of these programmes took up the leaking roof issue and he had not personally responeded to my letter.
I’m waiting for my reply I will keep you posted!
Michelle
October 22nd, 2007 at 6:19 pm
ordered my cc3 five weeks ago and told roof leak problems now sorted on all new orders. and that i will have the car in no more than 12 weeks.
October 22nd, 2007 at 7:21 pm
I am about to pick up my new cc3. The car was built at the beginning of September and I’m reliably informed (by the dealer) that models built this late don’t suffer roof leaks or similar problems. Does any one know different as I’m getting conflicting thoughts reading other peoples problems….??
October 23rd, 2007 at 6:41 am
I am so glad to have read the above, though sorry about the appalling experiences - my wife and I have had a Renault Megane Coupe Convertible for 3 years and were seriously thinking of the Ford CC3 - but as the Renault has been a super car, absolutely nothing has gone wrong in 35,000 miles, and having read through all of the above it is the Renault again, though this time the 2000 cc one as the smaller engine is just a bit slow. I suppose our only issue with the Renault has been our local service centre and a receptionist with attitude !
October 23rd, 2007 at 12:23 pm
Simon-751. It seems it’s all down to luck. You either get a CC that leaks or you don’t. Mine was built mid of Aug, picked it up 17 Sep and it leaked after two weeks. I am still waiting for Allen Ford of Romford to make a decision about my car.
October 23rd, 2007 at 4:29 pm
John-751.See my posting 738.My car has been with Allens since 6/10/07.
I am told the the European Brand Manager will look at my car tomorrow and will make a decision.Apparently they have tried everything possible and the car still leaks.
I will keep you posted.
October 23rd, 2007 at 4:43 pm
Picked my cc3 up on the 17th October reliabley informed by the dealer it will not leak. First thing i did when i got it home was to put the hosepipe on it for fair while and there was no leaks at all. My wife is over the moon with it and has now claimed it.
October 23rd, 2007 at 6:04 pm
John 753- I think that’s basically the conclusion I’ve come to. I first started to look at these cars mid summer when I assume most of the showroom models were either with the ‘fixed’ roof or still with the original faults? Can anyone explain what was actually changed on the seals. Is there a visible difference on them which could identify the car I am getting as a modified one (other than the seats are dry-supposedly)?? As I mentioned before, the dealer said that mine was built c. Sept 7th and would have the revised seals from the factory but without prior knowledge it’s very much taking their word for it.
Grateful for any advice…
October 23rd, 2007 at 9:25 pm
As someone who has gone thro the process and got her refund Simon, my advice would be don’t bother in the first place. Jeff, I wish you and your wife well and hope that your car does not leak bit putting the hose on ot first day proves nothing. We picked ours up in torrential rain, no leaqks then but there were 2 weeks later. Sorry!
October 23rd, 2007 at 9:56 pm
Ordered my wifes cc2 told delivery beginning august.
one week later was told the car we ordered had been sold.total rubbish but the salesman said could found another one with extras would be extra £500,after long discussion they offered this car at the same price.
finally went to collect car 26/08/07 as it was ready stated no wat will wait until 01/09/07 for 57 they agreed oo,collected car 01/09/07,they took out money but could not drive off forecourt as roof did not work or the electric windows,they spent one hour trying to fix,leant us our own part ex back.finally told 10/09/07 was ready,new part fitted found a dent in the rear bumper went to collect it 3 days later got the car home brake light not working,they fixed this,a week later passenger eletric window not working back in the garage collected it after one week then we had a heavy down pour rained inside vehicle,also air con keeps coming on this is a design fault as to date still not got vehicle back (22/10/07) as they are waiting on new seals to arrive.spoke to ford head office about a refund as you are entitled to with 6 weeks they will let me know. my wife has only had the cr for one week on thr road so far who know when it may return?
October 24th, 2007 at 10:31 am
Simon, I was also fooled into thinking I had a ‘good one’. I drove from my house to Chelmsford in the rain (about 20 miles) and no leaks. I washed the car the day after still no leaks, then on Monday 1st October it rained all day and by the afternoon water was coming in on the passenger side. I really hope this doesn’t happen to you, just beware. I am told it is something to do with the rubber seals being cold. If they are cold then they can shrink therefore letting water in. When they are warm they can expand and the seal with the window is ok. The day mine started to leak it had been a chilly night and was cold all day so there might be some truth in this theory.
October 24th, 2007 at 12:39 pm
Howard 758. Please look at my posting 666 and those after this one. Your dealer is responsible for any refund, not the manufacturer, and where did the six weeks time limit come from ? Don’t waste time with Ford, you’ll just get lost amongst hundreds of other people. Get in touch with your local Trading Standards Office and set the wheels in motion for rejecting the car and getting a total refund. Don’t be fobbed off because the dealership IS responsible and you have the Law on your side.
We now know our car is in Southampton and just await a delivery date. Initial optimism now faded having seen these latest postings. I found a Ford Consumer email address, registered and sent them an email under issues regarding Technical Specification. No response yet.
October 24th, 2007 at 6:01 pm
has any one recenty took delivery of there car and how long was it oerderd my dealer has told me i will have mine in 12weeks or less.
October 24th, 2007 at 6:25 pm
kev 761- Is it a factory order? The car I’m getting next week was available in the spec and colour I wanted and was already sat in the compound. From the sound of it, they had quite a few others to choose from as well. Obviously can’t vouch for the origin or age but none of them have been there long. They are all new as they have still got the protection strips etc. on them. Seems that there are cars about depending on what you want. I’m getting mine from Hendys near Portsmouth.
October 24th, 2007 at 6:39 pm
I would think there are a lot of cc’s to choose from now as so many people have cancelled their orders.
October 25th, 2007 at 1:50 pm
Its interesting to see people getting excited about how long they will have to wait for their new car and which colour to get. We all felt like that back in January and February. If I thought there was a genuine fix I would probably reorder a CC.
However, if the cars are ok why do i never see any adverts for them and why are there no CCs in the local showrooms?
October 26th, 2007 at 2:52 pm
See postings 598&628.
Have cancelled my Luna CC3 since cannot get any sense from Fords. Dealer gave my deposit back, no quibbles. What really convinced me to cancel was that my son knows someone who got a CC3 in August, with so called factory fixed roof. It has been back to the dealer 3 times with rattly windows, leaks from window seals and into the boot and noisy roof mechanism when roof is down. It has now been rejected and full ££ refund. The dealer has told her that they have 4 others waiting to be sent back to Fords!!
I reckon there is a fundemental design problem with the roof/mech seal and dont think it has been properly tested (unlike the Vauxhall Twintop).
Still like the look of the CC so will probably take the plunge (sorry about the pun) next year.
October 27th, 2007 at 6:16 pm
My Ford dealer initially promised me September for my Luna/Camel CC3 Auto, when I ordered on May 31st. Then early October, and when that came, late October, and now that has come, late November.
So enough is enough, and I couldn’t be sure that even if it did arrive, it wouldn’t be a world of hurt, with all the leaking and other problems I’ve seen on here (and even in the Focus CC Forum, which is a somewhat happier place than here).
The dealer was almost suspiciously ready to let me cancel, which you might not have though he would be for a car that is allegedly already built, and on its way from Italy.
Ho hum. I pick up my Eos next Saturday.
October 28th, 2007 at 11:08 am
For all new “posters”looking to buy a CC. We ordered our car on 22nd May 2007. According to our salesman the build date of our CC3 (Grenadine) was 12th September. Apparently it will be ready for us to collect next week. My other half and I will be doing a very intense inspection before we sign on the dotted. I believe that all cars are now given a hose test and if they pass, a certificate is issued as proof. We will be looking for that Certificate in the paperwork from the dealer, again before we sign anything. If we’re offered a hosedown at the dealership I’ll accept it as I still have to give them the benefit of the doubt but if this isn’t offered, I will be doing my own leak tests in the following days and weeks. I will keep posting here to give you the benefit of my experiences.
October 28th, 2007 at 12:21 pm
Both my daughter and I ordered a cc3 in feb 2007 like many people were told we would accept delivery in April and ended up getting them in September. Was aware of the problems with the vehicle before ordering but was given the impression these had been rectified. Within the first two weeks of receiving the vehicle my daughters starting leaking followed closely by mine. Both have been in for repair which was not done satisfactorily for many reasons one of them being that our one still leaks now. My vehicle is now being returned as I no longer want the vehicle. I advise no-one to buy the vehicle.
October 28th, 2007 at 4:20 pm
My CC ha been in my dealership all of October and although everyone is now taking me seriously re the waterleak (Ford CRC team are involved) - the latest theory is that the watertest by hose is not showing any leaks, it only leaks when it rains and therefore they can’t do any more fixes until it rains!! As it has now rained this weekend I am hoping that we can now move on to resolve this ridiculous situation. I look forward to the next conversation!
October 28th, 2007 at 6:43 pm
update. Well got my cc3 back on 24/10/07 and dealer said all the leaks are now fixed he even done a 10 min water test himself and there was no sign of any leaks and everything should be fine. well I gave the car a wash on saterday and no water I thought great maybe its finally sorted and i can start enjoying the car without the worry of leaking roofs and wet seats and carpets not to mention a soaking wet arm as I drive along. But guess what it poured with rain today and the water is pouring in as bad as ever. so iv finally had enough im going to my dealer in the morning to demand a full refund. im so gutted I really love the car but I guess im just gonna have to settle for a astra twintop or a renault megan cc :-(
October 28th, 2007 at 7:49 pm
Ordered my CC3 late January and finally picked it up last Tuesday! 9 months I could have raised a family!. In fact I had decided to cancel on that day and the dealership rang to say it had arrived (mainly because of these reviews and the delay)
So far so good and the experience of my first time in a cabriolet in the autumnal sunshine of last week was memorable. The optional windbreak does make a difference. However the Sony radio has packed up for no reason and back to dealers tomorrow -as we haven’t had a rain test I will hose down before we go.
Spec says the mirrors should fold electrically - where’s the switch?
October 28th, 2007 at 11:59 pm
Got my cc3 tdci luna on thursday , 1st stop from show room was car wash , 2nd stop karcher on drive . No leaks . Guy next door thinks I am loosing it , washing car as soon as it is driven from showroom . This car is a dream to drive , a real eye catcher , people stoping to ask about the car and how well it looks ,saying I CANT BELIEVE ITS A FORD FOCUS . Any way , lets hope it stays dry inside and out , mine is the very shiney one that keeps getting washed .
October 29th, 2007 at 12:18 pm
Update on 738/754.Picked up car from dealer on 25/10/07.Told that the car have gone through varios water tests and is now ok.Asked for a copy of technicians write up which reads as follows,”Water test and phone prior approval.water tested car found o/s/r 1/4 glass leaking 2 inches to rear from seal joint. Left overnight returned o/s/r 1/4 not leaking but now leaking o/s —– to roof seal.Adjust o/s 1/4 glass,check roof height and tape between —– and roof joint.check —– seal sealant.Prewash tested found n/s/r 1/4 glass leaking.Ok to adjust glass & PA also suggested reseal both sides of car using PV sealer and water test.Water tested now ok” Total 405 hrs.
5 minutes after picking up the car water began pouring in on front drivers side window.Returned to dealer right arm soaking wet.Got the usual, “oh we tested it thoroughly and there were no leaks”.I have told the dealer i will give one final opportunity to put it right.Will keep you posted.
October 29th, 2007 at 1:27 pm
719/pressure from the dealer to ‘fix’the car again-’apprantly Ford will not consider replacement or reimbersment until a 3rd attempt is made and further checks have been carried out !!’
Car went in Sat morning - will keep forum informed of developments!
October 29th, 2007 at 7:55 pm
As I posted previously, by law you are entitled to a full refund. I urge any of you out there to contact your local trading standards who from experience, will fully back you and act on your behalf. You do not need to contact ford direct, you are rejecting the vehicle to the supplier. Without getting trading standards involved I too would have struggled to get a full refund, but after they spoke to my dealer direct, the cheque was in my hands within 6 hours. I have now taken delivery of a beautiful convertable BMW which is leake proof and rattle free. Good luck to you all, dont give up!!!
October 29th, 2007 at 11:01 pm
Have had my CC3 since April-also problems with the delivery dates- but love it—except the creaking and rattling coming from the roof-it sounds like an old bus!. My dealer tried to tell me it was the boot seal (when he finally admitted there was a noise)but when his little spray did not resolve the problem he referred us to another dealer who didn’t know how to fix it either. Does anyone else have this creaking problem and if so how did you manage to resolve it?
October 30th, 2007 at 12:57 pm
After sending off the engineers report i had done on the leak machine to ford, jennings ford and ford finance (see www.freewebs.com/fordfocuscc3) they agreed to send out there field engineer to see if it is leaking as bad as the RAC Inspection says. As the engineer ford sent had “eyes” he could see what the garage (jennings) could not, which was a water fall running down the inside of the glass in four seperate locations within 20 seconds of applying water. Still feel no further forward with rejecting this car, but at last someone from ford has said “oh yes it is leaking”. Customer care from jennings ford and ford motors is ******************* (fill in as you see fit)
October 30th, 2007 at 1:38 pm
ann post 776 have you or your dealer tried silicone grease i also suffered from this roof creak but since i applied this to all the rubber seals mine has been very quiet (if you do it yourself at least you know its been done )cost around £6 from your local hardware store and while outlast the car
October 30th, 2007 at 5:28 pm
Further update. David (745) you and I would appear to be the chosen two. Got home yesterday (29th)to find a letter from Ford enclosing a customer survey questionnaire too. Am going to thoroughly enjoy filling it in I can tell you, and I shan’t be holding back. My husband got a call from our sales guy yesterday to say that our car is ready for collection on Wednesday. He seemed a little put out apparently at our unwillingness to take time off work to go and collect it. Anyway we told him we will pick it up in broad daylight on Saturday morning so we can do a thorough inspection because that suits us. So five months of waiting is very nearly over. My colleague from work saw a small convoy of Grenadine Red CC’s being driven on the M1 on Sunday (private owners not on a transporter) in the pouring rain and she comforted me by saying that no one had their umbrellas up. As promised in an earlier posting, I will keep posting comments here so that you will see what happens to a car ordered at the end of May, built on 12th September and therefore with the factory fix. Watch this space…………..
October 31st, 2007 at 12:24 am
Tiz
Thanks for the advice about the silicone grease. I must admit to using WD40 on the two corner seals and you’re right. On my car at least, the creeks have gone and its been dry as a bone.It even stayed dry during the five weeks it was left outside, waiting for repair after I dinged it. If thats all I need to do to keep it quiet and dry, I’m well pleased
Andy
October 31st, 2007 at 10:07 am
Just been told by ford finance that they are excepting my car back. Have not said how much of my deposit i am getting back, but i have been informed that i should get everthing back so that i am in the position i was in prior to buying the ford water feature. This should include cost of engineers report aswell as my full deposit. Lets see what they start fighting against now. At least i am getting rid of this piece of junk.
October 31st, 2007 at 1:30 pm
Steve ( Post 771)
You have obviously been reading the handbook that came with your CC3. It is more than likley that it is the same as the one I have got because I thought that my CC3 would come with power windows because I have only got about an inch either side to get mine in the garage. The problem is that the handbook supplied covers all the Focus range and some of what is in the book doesn’t apply to certain models, power mirrors in a CC3 being one of them. Thats what my dealer said anyway
October 31st, 2007 at 3:39 pm
What have I done!!!
I thought that ordering the CC3 as my new (mid life crisis) company car would be worth waiting for.
I signed the paperwork with the leasing part of our company on 12th June and the order was placed with the dealership on the 13th June.
I initially was given a delivery date of 1st October, which came and went. Then 20th october, again came and went. Third delivery date 27th October. Surprise, surprise when I rang today delivery date is now mid November.
Without reading every single entry above has anyone else had the same type of problem with order via a leasing company.
My gut feeling is that I may receive the car in time for next summer!!!
October 31st, 2007 at 4:03 pm
My last posting on here was No.478 please take a moment to read.
Unfortunately this has become a bit of a ‘doom & gloom’ site over the months, however,hopefully it has somewhat helped some of us in reading other’s comments & experiences.
Well after nearly 5 months,1400 miles & 4 attempts to ‘fix’ the leak on the car i have now received a full refund. My wife & i were still driving the car,omitting the altogether 14 weeks that Ford had it, upto when we received the cheque.
To those of you who are still experiencing problems,i say good luck.After all it is still a classy,elegant car & at the price there is nothing to touch it.
To those of you that are seriously thinking of rejecting,then take the car back to the dealers & hand the keys over.DO NOT give Fords any more chances to repair.Otherwise this will be deemed as you accecpting the car with its faults.
Also dont waste any time contacting Ford CC.You have bought the car from a dealership so any correspondence should be with them.Dont get fobbed off by salespeople.Ford knew of these problems back in March/April but they didnt inform me when i bought the car in May.
October 31st, 2007 at 8:13 pm
All, please feel free to advise.
I ordered a CC3 in March and was told I would hopefuly have the car late April. The estimated driveaway date then turned into June, then July, then September or October. And now nothing!
I last spoke to the dealership 4 weeks ago when I was told they had no update and they would get the manager to make enqs and call me back after the weekend. No call back. From April til September I was chasing the dealer up regulerly and got incorrect or no updates. I have given up chasing them now.
Is it worth persisting with the purchase? If the car is going to be leak free and doesn’t suffer rapid price deteriation due to this well publised problem then I’ll happily hold out. No problems waiting as used to it!
Also I’ve already part-exed my car with them that they would have sold on months ago. Where do I stand with this?
November 1st, 2007 at 1:33 pm
I ordered a CC3 in July 07,I was told to expect the car in September,then later told it would be October.I was assured it would be a recent build without any leak problems!I went into the dealership on Wed 17th Oct to discuss where my car was, there was no satisfactory answer so I asked to cancel my order.I have received a cheque today reimbursing my deposit.I had no problems cancelling the order at late stage.I am very disappointed but realise it is better to be upset now rather than go through what so many people on this site have experienced.I am surprised that this whole situation has not hit the press and TV.Good luck to those braver than me.
November 2nd, 2007 at 10:54 am
Hi, just instructing a solicitor to act to take Grimsby Ford dealership to Court if necessary to get a refund. TDCi CC2 red leaks like a good one! Been back 5 times for roof twice for repairs to bodywork and interior caused at dealership. My roof lining is marked to blazes and the car looks like it’s held together with blue-tak only it’s black. If I had a company - I’d make this the “pool” car! Sorry - but they are a waste of money and a load of aggravation - I’ve got a washing machine that’s 20 years old - plenty of moving parts, door opened and closed daily, and it doesn’t let water out - Surely FORD could have got it right first time. If you have it on order - cancel it - for your own sake.
November 2nd, 2007 at 12:14 pm
Lesley 725. Following on from my 722. I am surprised that your dealership has withdrawn the CC from its sales listing as they are available for sale still in other Ford dealerships. Having placed an order on the lease co on 14th October my delivery date is advised as the 8th Feb 08. I did challenge the lease co as to whether they would supply a return or new car and was advised that the car supplied would be a new factory build. The cars are still in production at Pinifarina. I have been advised by two sources that the extended delay in the delivery of mine is due to a shortage of TDCi engines, petrol models are being supplied in a shorter leadtime except where DVD Sat Nav is specified,(these are in constraint too)or so I am told.
November 2nd, 2007 at 4:03 pm
Ordered CC2 in May. Have finally got it 2 days ago - it is beautiful! It was built after 13 September (not a Friday I hope) so therefore has the new seals - the dealer Cutts of Campden have sold 5 CC’s previously with none being returned with leaks. Ours was the 3rd one to leave them on Wednesday. So the new CCs are beginning to leave the dealerships. Am full of trepidation (after reading comments on this forum) but have informed dealer car will be returned as soon as any leaks spotted. Am keeping fingers crossed and will let you know how we get on
Hoping all will be OK as it is a beauty and barring roof leaking husband very pleased.
November 2nd, 2007 at 7:13 pm
Richard 788. It would nice to have some faith restored in what dealers etc are advising their customers, but I think I’m a bit battle scarred on the subject now. I was hoping to pick mine up tomorrow, having been advised by the dealer that it was available last Wednesday. However a phone call today advised that the workshop were too busy to do the PDI check and special paint finish work so we can’t have it. He’s promised me that it’s on the workshop list for Monday, but he said he’ll call me again on Monday. And so it goes on and on.
David 785 I was in a similar situation and wanted to walk away, but when I called Trading Standards to see if I could do this, they told me that by signing the order I had entered into a contractual agreement. If I cancelled, my dealer could hold me in breach of contract and if the car was in the UK, they could look to me to reimburse the shipping costs. We have chosen to hold out and delivery is imminent. We ordered ours in the last week of May, it was registered in the UK on 29th September and has taken over five weeks to get from Southampton to the dealership in Surrey !!
November 2nd, 2007 at 9:02 pm
You could have cancelled Lesley. I could not understand why you kept waiting for this car. All you had to was ask the dealership to make time of the essence and give you a definite delivery date. THEY CANNOT AND HAVE NOT DONE THIS FOR YOU. They have not delivered in a reasonable time and you could have asked for your deposit back some time ago. Anyway, good luck on Monday. Your idea of a hose test on pick up is a waste of time bcos as our dealership explained to us most of their hose tests were a waste of time, i.e. the car did not leak under those conditions. Natural weather conditions will prove the fault. My saab convertible is pure luxury and a dream to drive. Much more expensive but wirth every penny.
November 3rd, 2007 at 8:11 am
I have today been informed by ford finance that they are refunding all cost that i have incured since purchasing this heap of junk (cc3) RAC cost, Personel cost and finance cost. The dealership (jennings, Middlesbrough) did not want to refund this but who cares what they think.
MARION. it sounds like you are in the position i was in (see, www.freewebs.com/fordfocuscc3) hang in there you will get a full refund and all costs will have to be refunded to you.
LESLEY SMYTH. After having an RAC Inspection/report and then followed by a ford field engineers report, the conclusion is that the ford focuss cc3 will not withstand water ingres from a house hold hose pipe with your finger over the end fired directly at the window and roof seals. This is from the engineers them selves. The seal are a soft interference fit around the windows, and are not designed to withstand pressure. This is why when the garage tests with sprinkler head hose pipe (which is what they are told to do by ford) it withstands leaks, but when driven this creats pressure hence the water bath while driving.
To all the people that still have one on order the garage you are dealing with do not like you. To see if this statement is true, go into the dealer and talk to the sale team/manager while he/she is speaking turn they round, bend they over and check where the talking is coming from.
Good luck to you all.
November 3rd, 2007 at 9:41 am
Paul, you are an angel, you are giving me hope ‘cos the legal fees will be horrendous! It must be a qualification to become a Ford Salesman to hate customers and talk from their exhaust systems….. thanks again, will keep this site updated
November 3rd, 2007 at 10:40 am
Val 791 and Paul 792. Through research and comments posted on this site and elsewhere we have found, as you quite rightly state, that the hose pipe test will not work and that it is the force while driving which will be the true test. Unfortunately, living in the South, we don’t experience a lot of consistent heavy rain and I must be the only person praying for a week of horrendous weather ! Eileen 789. Thank you for comments which made me sigh with relief. Our car was built on 12th September and I will be collecting it next week. I hope our experience will mirror your own. The dealer has seen my car (Grenadine red) and thinks it looks fantastic. Please keep posting to this site, as will I, if only to reassure those intending to buy as to whether the investment on one of these post September builds is viable. I believe a pattern will soon emerge that those built in September are reliable, whereas unfortunately those built prior to this may not be, hence the huge amount of negative comments on this site.
November 3rd, 2007 at 9:55 pm
last posts 310 & 403. Just got my new Ford Mondeo, Titanium X.Why bother with the coupe, cos this is a fantastic motor. Got it when it was promised and it dosnt leak!!! cut your losses folks
November 3rd, 2007 at 10:26 pm
Lesley - Still no rain!!! Damn & Blast! Will be soooooo disapointed if we have to part with this car! Dealer pointed out new seals to us.
To someone who posted earlier as to why the CCs are not being advertised etc., this was one of the questions I asked our dealer about - he said it is because they have to fulfil the backlog of people who have been kept waiting before they can start advertising again. He also gave me the telephone number of a gentleman who had purchased a CC some time previous from them PRIOR to them being built with the new seals who was very happy with his CC.
Interestingly I live in Gloucestershire where it suffered very bad flooding some time ago - the CC on the forecourt which we had a test drive of never leaked - sadly it was written off along with many other cars on the forecourt because the flood water had ruined the electricals. Strange.
November 4th, 2007 at 6:45 am
Eileen, and the people of Gloucestershire my sincere apologises for the recent floods you have suffered. Unfortunately this abundance of water you have suffered was caused due to recent visit from myself. I left the north east in bad weather, when I arrived in Gloucester I inadvertently opened the door of my Ford Focus CC3 allowing the water to flood out. SORRY
November 4th, 2007 at 6:06 pm
Well I have got my refund and my old car back, plus they taxed it, mot’d and serviced it.
November 4th, 2007 at 10:07 pm
paul 797
I bought my cc from jennings Middlesbrough, when I rejected it I did not have any problem. The technician has worked on my old cc3 for the last few months and still not fixed the leaks. I took delivery of a new cc last week, but no rain so far.
By the way here is the reg No of the rejected car (NV 07 ENX silver petrol CC3)do not buy this one!!!
November 6th, 2007 at 8:31 pm
Ref 595 and others. It seems yonks since my last entry, which indeed it is, just over two months and my Daisy-Min (so called because the alloys look like daisies) is fabulous. I have read with interest that there seems to be no improvement in Ford’s willingness to help, and I use the term loosely nor is there a satisfactory fix on the roof problems. Whilst I was supposed to get a full refund, the dealership took it upon themselves to not repay the road tax nor the registration fee, totalling £215 and completely ignored my out of pocket expenses by way of pointless insurance premiums, for a car I could not drive or interest lost on payments. But what goes around comes around and after chasing (yet again) last week, apparently they have not received the money from Ford because I crossed out the wording ‘Accept in full and final settlement’ and wrote that there was a sum still outstanding. Ford have decreed, that this renders the form invalid - oh dear! ‘Could I pop into the garage and re-sign?’ - ‘of course’, I reply, ‘when I get my money’. Oh the justice of it all. I haven’t heard a dicky bird from them since and when they contact me again I shall quote the MD’s words back to him when I asked him directly for a refund, ‘I could do, but I’m not willing to, you don’t get your money until I get mine’!!! Don’t you just love it?!!!! In the meantime, the watertight roof on my Daisy-Min comes down at every opportunity, even today in this gorgeous autumnal sunshine. She drives like a dream, sticks to the road like glue and I smile everytime I get behind the wheel. The CC’s are conspicuous by their absence on the road, I’ve only seen one since 1 September which just about says it all. The salesman who dealt with me says the problems have been horrendous and he hasn’t sold anymore since then, he can’t do it with a clear conscience. I wish his MD had the same integrity. I still think the CC is the best looking drop-top (go Blue de Cina) out there but I can thoroughly recommend the Mini Convertible, everybody loves it, especially me!!!! Keep pressurising for your money back, I only wish I had taken finance because in situations like this, it’s worth it’s weight in gold. Maybe that’s a compromise for those of you in two minds, because if you reject the car, you won’t have to deal with Ford, you’re protected by the finance company. Happy motoring!
Still can’t believe that this is comment 800!
November 6th, 2007 at 9:21 pm
Update. Collected my Grenadine Red CC3 today. First impression ? WOW !! Looks fabulous, drives well without any accompanying clunks, knocks etc. etc. As we have waited so long for it, we got the new style consul. Also came away with my letter signed by the Manager confirming that they will provide me a courtesy car should I need to return the car due to a leaking roof or any other faults found with it. I got an apology from the Salesman and also was advised that they have someone in head office now coordinating all the complaints about the CC model. He asked if I had received the customer survey questionnaire from Ford, which I had, and he asked me to complete it and also write an accompanying letter fully explaining the problems that I have experienced. He wants me to get it to him before next Thursday when the Head Office person is next visiting. Not that I don’t trust him or anything, but I will do as he has asked but also send a photocopy of the form and my letter in the return envelope direct back to Ford. As I picked the car up on a very cold, autumnal evening, I have yet to give it the true test i.e. driving in the rain, but it looks as though some is forecast for Friday. Can’t wait to get into it again tomorrow and will post back in a few days…………
November 7th, 2007 at 3:33 pm
Hi Lesley (801)
You stole my thunder as i too picked up my grenadine cc3 yesterday and yeah 1st impretions are wow what a car.Pikt mine up from Manchester and drove all the way back home (Warwickshire) and i must say it was a sheer pleasure to drive.
All we need now is either some sun or a massive downpour to test the roof out properly as although dealer assures me all is well i stil have that doupt at the back of my mind so watch this space.
November 7th, 2007 at 7:03 pm
Hi Lesley
Well it rained here for about 2 hours Monday night - no leaks - but I do understand the real test is driving in the rain. Absolutely love this car but still not able to relax until it has been driven in rain. Why dont it rain!!!
November 8th, 2007 at 10:04 am
www.freewebs.com/fordfocuscc3. At last i am no longer the owner of the leak machine. It has gone back to the idiots at Jennings Middlesbrough. Some other poor sod will end up with this car as a used model. i feel a bit sad that it is all over, guess i was enjoying the fight. Or Well. Shopping at the weekend for new car. Will keep an eye on this sight.
November 8th, 2007 at 10:12 am
Wrong address SORRY. www.freewebs.com/fordfocuscc3
November 8th, 2007 at 5:39 pm
Hi Noz and Eileen. Driving this car is a dream but, like Eileen, I am still a little anxious to see if the roof leaks. I drove around for a bit after work as it was spitting with rain but as nothing more seemed to be happening, I went home and put it in the garage. 15 minutes later, hot mug of tea in hand, the skies opened up and we had a deluge. I didn’t want to sit on the leather seat in soggy clothes so I’m waiting until tomorrow when more heavy rain is forecast in Surrey. My office is very close to the M3 and M25 so if it does rain when I leave, I’m getting on the motorway to give it a good run. I do feel optimistic that all will be fine and will post back over the next few days.
November 8th, 2007 at 6:10 pm
We had the mother of all downpours this afternoon as i was leaving work, both me and my EOS mate ran to our cars with crossed fingers and drove off.
The rain eased off a bit once i had started to drive but by then the car had had a major soaking so once i got home i gave it a thourough inspection and the good news is that so far no leaks.Just hope it remains that way as i know from reading various posts on here that it something that can develop over time.
Good luck Eileen & Lesley.
November 8th, 2007 at 7:14 pm
I have had my CC3 since last Wednesday, I also have been waiting for the rain. Tonight it came, so far so good. Just got to keep my fingers crossed and hope that it remains that way.
November 9th, 2007 at 5:21 pm
Noz - thanks
Lesley - Yesterday heavy rain/hailstones - husband refused point blank to go out and drive car around! His attitude of que sera sera not really helpful!!
Tamara - But did you drive car in the rain?
best wishes Eileen
November 9th, 2007 at 11:44 pm
We’vehad the car for about a month now. Been through some shocking wet weather but still dry! We did notice some creaking when the roof was up and copied sugestions of silicon grease applied to seals as suggested here to the dealer. He has applied same and much improved. They have also said that a special spray is available that is better and they have ordered that for customers.
Very pleased with the car and roof is down at every opportunity! The comments, I note, are now straying more to the positive - lets hope this continues as more roll out.
November 10th, 2007 at 1:30 pm
Noz, Steve and Tamara. Thanks for the feedback. Eileen, the bad weather we had forecast in our area never came, so I am still waiting to drive the car out in rain. Dealer rang me yesterday to see how things are going - I told him the car was great, but still need to have the wet weather experience. Bit more confident now I’ve seen Steve’s comments. Keep posting.
November 10th, 2007 at 1:38 pm
I ordered my cc in March. Yesterday I got a call from the dealer stating that my ‘order’ had been cancelled. This decision apparently had not been made by the dealership.
I asked why my order had been cancelled and what that meant and he couldn’t answer.
He could get hold of another same spec car though from other customers’ oders who had themselves cancelled before taking receipt of their car.
Has anyone got any ideas why my order has been cancelled? Is seems a bit suspicious to me!
November 11th, 2007 at 11:29 am
Anyone got any ideas why Ford have cancelled my order. I ordered a CC3 in March and have been waiting all this time and now the dealer syas that my specific order has been withdrawn by Fords????
He can get hold of another brand new car same spec by finding another thats already been built.
But he couldn’t answer why Ford are canelling orders when I’d have thought they’d be wanting to get as many out there considering the back log!!!!!!!!!!
November 11th, 2007 at 3:39 pm
Well, my flirtation with the Ford Focus CC is finanlly over. Last Saturday, I picked up my VW Eos (3.2, 1 year old), and dropped in at Bristol Street Motors, the local Ford dealership, to get my £500 deposit back.
I had offered Ford a deal - take my aged BMW 520i off my hands and put me in a courtesy car until the CC arrives - but they couldn’t/wouldn’t do that.
It also turns out they have non-reversible Chip’n'Pin readers - they could take my £500 deposit on one of theose readily enough, back in May, but couldn’t/ wouldn’t put it back that way.
They said they’d send me a cheque instead. And it finally arrived, yesterday. Jut a cheque in an envelope - no covering letter to say ’sorry for all the heartache we’ve caused you’, or ’sorry it didn’t work out’. Not even a compliments slip, in fact.
So, not just a lack of courtesy cars - more a complete lack of courtesy. period. Ho hum - so it goes.
November 12th, 2007 at 5:01 pm
David 812. Ask the dealer for the build date of the car. If it was anything before September, I would suggest you don’t take up the offer. A pattern now appears to be emerging whereby those of us whose cars were built in September, and therefore with the factory fix, are now watertight. I’m typing this with everything crossed because I took delivery of my CC3 on 6th November (order placed at the end of May, car built 12th September)and, so far so good although I’ve only been caught in a light shower of rain so far, nothing too heavy and persistent. My experience is different to most others on this page who took delivery months ago. Rain is promised for Wednesday so I’ll be giving it a good test down the motorway and will post back updates on what happens.
November 12th, 2007 at 11:15 pm
I am awaiting delivery of cc3 at the end of November.
A collegue of mine has had his cc3 for a week (his was built in September).I’m relieved to say that so far the roof has not given a hint of leaking.That said, my advise would be to keep an eye on the boot. We went to a meeting last week in his car and following a down pour on route he subsequently found a puddle below the boot carpet. The water had tracked in from the front off side corner of the boot lid just below where the boot seals to the back window.
There is a moulded rubber seal which moulds to the shape of the boot lid and it was apparent this was the access point. The water run was clearly visible down the side of the boot lining. He has arranged to take the car in to be looked at as we both agreed that the moulding doesn’t appear to make a good join to the boot when closed. Fingers crossed for a result.
November 15th, 2007 at 4:35 pm
FAO: Steve Custance OR others if you can help
Hi Steve,
i also am having problems (not major by any stretch of the imagination) with the roof creaking on uneven surfaces, tried talking to my dealer and he knows nothing about the spray, any idea what it is called? Or failing that who/where is the dealer that recommended it and i will give them a ring.
Just to add a quick note that i love this car and this if this tiny problem was sorted it is as near perfect a car as you can get, i totally understand the negative comments about it on this site and if i was one of the unlucky ones i would be doing the same, but fingers crossed the comments are getting more positiveand anyone thinking of buying one it is totally worth it!
November 15th, 2007 at 4:41 pm
UPDATE. Poured with rain on Tuesday and got on the M3 for about five miles at 70mph. Got on the A3, torrential rain, did 70mph again for about 10 miles. It was really heavy rain which forced the wipers to go at hyper speed. Car got wet - I didn’t !!!! This is looking good. More rain forecast for Saturday so I’ll probably go out for a much longer run but if I stay dry, I think I can relax. Brian W. thanks for the heads up on the boot - will make sure I check this on Saturday.
November 15th, 2007 at 6:57 pm
Thats good news Lesley - still no rain here as yet whilst we have been driving.
November 16th, 2007 at 9:55 am
Been watching this site for about 4 months, as i ordered a CC2 in May. Finally picked up 3 weeks ago, having nearly cancelled on numerous occasions !!
Done 1700miles including a weekend in the lakes, and all weathers,…….and roof up or down this is a fantastic car !!!
November 16th, 2007 at 4:13 pm
So far so good still No leaks what so ever in the pouring rain but did notice a drip from the drivers side where the roof joins the front screen on the corner when i had washed the car and completly soaked it the other day, it was very slight and if that’s all i ever had i would be ok with it as i don’t realy want anyone messing with a so called ( suspect roof ) and poss make thinghs worse.
Apart from my stereo not playing mp3 files the car looks and drives like an absolute dream and am so far loving every minute of it, and the fact that there are just so few around here ( i have not seen another for over a week now ) makes me feel even more special when i am driving it.
November 17th, 2007 at 2:16 pm
Have been watching all these reports for 7months now and still not received my car!! orderd a CC3 and told it would be with me August, and since then every week it has been promised. Told 30.10.07 it is here and can proove it with a copy of todays paper, “just waiting for form V55 which follows 5 days after delivery” two weeks after that still no car, no paperwork. Told they had re-applied for it and would have 2 turn up at once. 13.11.07 I emailed to ask “dare I ask car” told to ring the dealer and told that a letter had arrived and certain cars had to be recalled as the ROOF LEAKED!!!!!!!!!!. Yes it is my car, not even been on the road and it is now is Southampton being repaired. Should have it back next Fridays ha ha. What are Ford doing still sending out cars that leak??? I thought all production had stopped until this problem had been resovled??? NO, they just want the money and run. I was offered free mats in my CC3 as an apoligie, guess what, they did not realise they come with it!!!!!!! I know I am a women but come on. The lease company I am getting this through have been very good and have not known anything like this in the 15years he has been doing this, they offered us another car until this arrives But I told them we were not willing to pay for this Ford can, guess what, Ford will not. They really do not deserve any custom what so ever as they do not seem to realise without customers you have no reputation and business. I am now cancelling this car and looking at the Astra, such a shame as it sounds so good, if you get one that does not leak. Good luck all of you who stick with it.Hope you have wellies when you drive.
November 17th, 2007 at 5:07 pm
Stephen Campbell 817
what you may find help is silicon grease i have used this on mine and most if not all the creaking has gone i usually re-apply this once a month a tooth paste size tube will cost u around £6 from a good harware store
November 18th, 2007 at 2:40 pm
StephenCampbell 817
Pye motors Morecambe - 01524 598598
But still to receive a call to say they have it! However they applied silicon grease and I concur with Tiz1962 that it works.
November 18th, 2007 at 3:35 pm
Been raining here all day so took a trip out via my local supermarket. An 07 CC in blue was close to mine when I got out of the store - so I have competition ! The owner was nowhere in sight otherwise I would have spoken to them. Did a 30 mile trip in the pouring rain at varying speeds, and left car on drive for a couple of hours. Absolutely fine - bone dry inside and did check the boot too after Brian (816) comments and that has stayed dry. Am really glad my husband stuck with the order - roll on the Summer!
November 19th, 2007 at 10:11 am
Karen (822)
There are cars out there, cos so many cancellations. picked mine up 4 weeks ago, and a mate already ordered one the strength of seeing mine. and he picks it up next week. done nearly 2000 miles in all wethers and car is bone dry. i test drove the astra 6 months ago before i ordered a CC, and it’s like a drving a blanchmange with roof down and visibilty is s***e with the roof up. Look elsewhere but stick with the CC
November 19th, 2007 at 11:12 am
Karen - your story sounds exactly the same as mine, even down to the “the car is now in Southampton being repaired” line.
I ordered my CC3 in Jan, paid the FULL balance in April after being told I could collect it the following week, and guess what… It never turned up till September! Then.. the roof leaked and didnt work properly when the garage were doing their preinspection checks. I had had enough by this stage.There is only so much you can take, and I like you eventually cancelled my order. Getting my money back (and compensation for loss of interest) was a nightmare!
There are a lot of CC’s out there (and now much cheaper) because of all the cancelled orders!
So beware everyone!
November 19th, 2007 at 11:16 am
Another point I would like to make is…
How come these problems haven’t been reported in the press??
I contacted Watchdog and a The Sun, and both were not interested! I wonder why!!
Ford seem to be doing a fantastic job of keeping this under wraps.
I only found out about the problems after searching the internet and finding this site…
What about all those people out there who dont have access to it??
November 19th, 2007 at 6:18 pm
Update. Car was left on the top deck car park at work for 6 hours open to the pouring rain (heavy and persistant at times) and strong winds. Got into it and checked for leaks - all o.k until I got out on the road. I had a drip on passenger and drivers door at the seal join above windows. I timed the drips while I was parked up. After 5 minutes I gave up and came home because the drip wouldn’t drop. I will discuss with other half when he gets in and will also be letting my dealer know, but I didn’t get out with a soaking wet arm, the floor pan wasn’t flooded and I haven’t developed web feet. If this is as bad as it gets, I don’t think I’ll worry, but obviously it needs to be mentioned to the dealer to protect my rights. Eileen B and Noz - any news ?
November 19th, 2007 at 6:18 pm
I am going through the tedious task of committing my cc2 back to Ford. I have had 2 sets of new seals etc etc with still more new types to go on and today I was told that I would have to pay £1500 in mileage back to Ford if and when my car goes back!! I am seriously upset that I have to take the car back - I love it but now (after last night’s bad weather) it is leaking all over, not just by the doors. The boot is wet to add to my frustration. if i wait for a new one I am told my dealer will never guarantee it won’t leak. I will fight tooth and nail to get my money back and will now consult a solicitor. This has been 6 months of repairs and we are further back than when we started! What a shame - there is nothing to touch this car for the money but I am running out of umbrellas!
November 19th, 2007 at 6:32 pm
to Lesley Smyth - that is how mine started and now it won’t stop - the problem with drips is that is goes right into the door electrics etc etc and eventually the damp sets in - I would take it back for new seals - it should not drip or leak in any way!
November 19th, 2007 at 10:26 pm
Lesley - have had rain/sleet and even snow here - car remained dry but was not taken out. Rained this morning, went out, opened door and SCREAMED - there little drops of rain on front door well! Husband go really annoyed with me & told me to pull myself together - they were merely little drops of rain that had been on the roof and rolled down when door was opened! I can tell you I AM ABSOLUTE NERVOUS WRECK - still love my little CC though.
best wishes
Eileen
November 19th, 2007 at 10:35 pm
Lesley and Eileen, the ‘drips’ above the door and on the car seat when the doors are opened are the beginning of your problems with these cars. Lesley, what you have described is exactly what I saw on our car and thought it was nothing much but it got worse and Worse and WORSE. I really can’t believe the money people will put in Mr Fords pocket just to own one of these sieves. They are a dead loss. Get rid.
November 20th, 2007 at 8:42 am
My daughter has at long last wrote her fourth letter stating that she would like to hand back the keys to her CC3. After the 3rd attempt of rectifying the vehicle seals-still leaking, as well as the battery going flat with no fault found. After reading a few statements. All you owners, have you placed the roof up & down as to seat the seals in. This is when you find that you have a problem with leaks.Will advise on how my daughter gets on with the dealer & Fords for refund and compensation.
November 20th, 2007 at 5:52 pm
Val - the little drops of rain had rolled off from the roof when the door was opened and landed in the door well not actually in the car or on the floor. They had not come in through the window. However I am really concerned about the drip that Lesley has described. No doubt we will soon have an update on that as everyone seems to have had rain.
Chris - yes we have had roof up and down but still have not actually driven in rain which is obviously the true test.
November 20th, 2007 at 6:22 pm
Well, my CC2 is back into the garage for the 3rd time for rattles and leaks. I have not had it for 3 weeks and counting, surprise surprise the roof still leaks after 17 hours of work done. Ford have now claimed that because the garage have not done 20hrs work on it they will not send a technician out to look at my car. I want out of the contract, but of course I have incurred mileage since waiting for my car to be booked in. Ford are a joke and I will never buy one again!!!!! I am waiting to hear back from the Office of Fair Trading as to where I stand again.
November 20th, 2007 at 7:01 pm
OH MY!! I have been reading all of your posts. I collect my CC-3 Wednesday and fingers crossed. I guess its the luck of the draw on the build quality of the car. I will let you know as its due to rain all week.
November 21st, 2007 at 9:06 am
I too had a similar problem to Lesley and Eileen, but have concluded that the drips are a result of opening and closing the doors. If you look on the rubber trim inside the doors you will notice that it has a v shape to it. When you open and close the door drips get caught in the insert and after a while ( depending on how many times you open and close door)you get a build up. This then runs to the front of the seal where it cant go any further because the seal has been blanked. The water then backs up and drips from the seal. Personally I dont think this is a problem. Even with a hard top car when you open the doors in the rain you get water in the car.
I am also amazed at the level of critisism levelled at Ford about this car. Alright I admit that they could have dealt with it in a better way but at least once they had identified the problem the did their best to fix it and that Customer Services have been useless but your dealers must also take some of the blame. Some people have had their cars back and forth to the dealers to have the roof “fixed” two or three times. How can Ford be blamed for that. Your dealer is responsible for the repairs/fixes. Mine was “fixed” at the factory and so far is ok. There have been cases where cars have been registered months before owners got their cars (some even before they arrived in the country)Why is this? If your car was registered in May and you didn’t take delivery until September then you have a four month old car before you have done 1 mile in it. Sounds to me like dealers are trying to reach “targets” at your expense. When my CC3 was on order I kept up to date with the progress of my order. I went to my dealer on my way home every night to check progress. I found out where it was on the production run,when it left the factory,when it left Italy, what boat it was on, when and where it arrived in the UK and I was at my dealers when it rolled of the transporter. Now if my dealer can do that for me then why cant anyone elses. I can only say that I am glad I have the dealer I have as from the stories that have been put on here I have definately got a good one. Incidentally my wife and I are having great fun in the car. We are glad we waited and didn’t listen to the adverse comments on this and other websites and stuck with the order. We may have problems when we came to sell the car but then if we take it back to our dealer he will know ours is a good one. Anyway I can’t see us selling this for a few years. We had a StreeKa before this so the next step up would be a Mondeo convertible and I don’t think there will be on of those for quite a few years. Stick with it people you will have fun next year when the sun comes out
November 21st, 2007 at 10:34 am
Agree with Grahame excellent / looking vehicle with Fords outselling most competitors if they had got it right first time. As for the adverse comments levelled at Fords rightly so.Engineering should have completed more stringent tests to evaluate vehicle for leaks ect.As for the dealer repairing / fixing again Ford / Pininfarina advise their dealers on the rectification required, as of yet none to date to my knowledge.Which I’m sorry to say-Excellent looking and well built vehicle, but would have been nice not to suffer the leaks!Marvellous in the summer months only at this stage.
November 21st, 2007 at 2:39 pm
Well said Graham and that doesn’t mean i don’t have any sympathy for those that have got genuine faulty cars either !!!!!!!!
November 21st, 2007 at 3:55 pm
Well Graham - what you have said is exactly what my husband has said is happening. I was going to say the same thing to Lesley regarding her ‘drip’. Today the roof had rain drops all over it. As i said before when you open door, the rain drops roll down into the rubber thingy. Whilst we were driving although it was not raining we saw there was a little drip in the same place (but only on the passenger side) as Lesley. When my husband took a closer look he reiterated what he had said before - it is caused when raindrops roll down when the door is opened. This may be why Noz had a drip after he had washed his car.
Now IF this does not get any worse then we dont see it as a problem. But of course I have taken on board the comments posted by others who have said their leaks had started off in this minor way so will, obviously, be keeping a close eye on developments.
This is funny though, today whilst listening to some glorious music on Classic FM (which needed to be played loudly) I noticed the volume kept going down even though I had not touched the volume control. Immediately thought the worse i.e. the radio was rubbish, when I realised my husband was adjusting the volume via a thingy on the steering wheel. As I have said before, I do love this car but I am very much on the watch for any faults to develop such as leaks & rattles. I do not know if this is good or bad, because it slightly spoils the fun but certainly it is a result of reading the many adverse comments on this forum.
Eileen
November 21st, 2007 at 4:04 pm
Graham I forgot to say - I had similar experience with my dealer who was excellent. He kept us up to date because everything was on his computer. He knew exactly what day our car was going to be built on (it takes one day apparently) What date it was shipped out, what date it arrived in the country and was spot on with the date we were able to pick it up. It took 3 weeks from leaving the factory to arriving in this country and then a couple of days to reach dealership.
I have a lot of faith in the dealership (Cutts of Campden) and if the worse should come to the worse I am confident that they will sort it out for us.
Eileen
November 22nd, 2007 at 5:59 pm
Grahame Moss 838 and Eileen. Take on board what you say about the drops, but only thing is the passenger door hadn’t been opened, only the driver’s door. I didn’t open the passenger door until I noticed the drip had formed and then dropped down. I do agree that this is a minor problem as I have driven the car at 70mph on both the M3 and the A3 in very wet weather and no water ingress. I think the car just got saturated while on the top deck of our car park at work and, with the best will in the world, water will always find somewhere to go! I have written to my dealership explaining the issue to cover myself but told them I would monitor the situation over the coming weeks and if the problem reoccurs, I would be back in touch. My husband reconstructed the garage at home so my car has a little house of it’s own and is only exposed to the elements if I’m late for work and can’t park in the basement. However he is painting the garage floor this weekend and I have no choice but to leave it out all day and night. This will give it another test. The boot still remains dry though as I recall someone had a little puddle form on a wet day. Glad my husband made me stick with the order too and can’t wait to do some top down posing in the Summer(the car top, not mine !)
November 23rd, 2007 at 11:00 am
Lesley I would definately monitor the water leaking in, my CC2 leaks in different places on different days, I’m sure it has a mind of its own!!! The garage has had it for over 3 weeks now they too thought they had fixed it but no it leaked again when they went to sort out the rattles as they left it outside over night. My stress levels are through the roof due to not knowing when I will get it back, as Ford will not send a technician out to fix it until it has had 3 more hours worth of work done on it. All I can say is I hope it doesn’t happen again to you and they hurry up and get my car back to me!!!!
November 23rd, 2007 at 11:53 am
Lesley - but what Graham and I have described can happen without you opening the door - remember merely unlocking your car causes the windows to open slightly - probably an inch - enough to enable the rain droplets to roll down into the rubber trim. At this moment in time I do not think this can be described as a ‘leak’. The same thing applies to the boot. It is such a huge boot lid, because the boot has to incorporate the roof, that if it is opened fully, again any rain droplets will roll down it and into the boot itself. My husband has got into the habit of wiping away any raindrops before he opens boot door which has solved that problem.
As I have said before we have not driven our car in any really bad rain which is the true test and it greatly heartens me to hear that you have driven yours at some speed in heavy rain without any water coming in. May this long continue!
best wishes Eileen
November 23rd, 2007 at 2:58 pm
Lesley - apologies! I had that wrong about both windows open slightly when you unlock car. Hmmmm that was me getting my wires crossed with Him Indoors. Trouble is he’s got a bit of a short fuse where it comes to talking about car and leaks. According to Him if it is going to happen it is going to happen. He does not seem to grasp that time is the essence here - we need to know and need to know soon. But I have heard that we are going to have a mild but very wet winter so it looks as if it will all become clear very soon.
Eileen
November 23rd, 2007 at 7:34 pm
Update 719/727/774
After 3 fix’s roof still leaks - had to take car back to dealer last Saturday ‘for inspection’(they still have the car!).
After many calls and e-mails had a call from dealer this evening to say Ford will refund money. Find out more in the morning - will keep forum informed.
Thanks for the good info -especially Lesley.
Neil
November 24th, 2007 at 4:57 pm
Update. My husband was outdoors power washing my car this afternoon. I checked for drips and, yup, the trip was there again on the drivers side door but it was fine on the passenger side. Now he’s seen where it’s coming from he said he’ll do a thorough investigation tomorrow when it’s light. He has some special sealant gunk that he said he would be putting on the seals as they should be kept supple apparently. Will let all know if this works. Eileen, I wouldn’t worry too much about testing the car for leaks. As you say, we are supposed to be in for a wet Winter and also the car does have a three year warranty. Saw another CC yesterday on the way to work in silver and on personalised number plates. That’s now at least three in Surrey. It feels great to be unique!
November 24th, 2007 at 10:04 pm
was expecting to fly to the uk today to pick up the cc3 for my wife. did not get there - poorly pilot, so my wife is disappointed but we are still looking forward to collecting. our dealer - county garage in herne bay, kent, assures me that the latest run - just out of italy, are absolutely sorted and there are no problems. if there were then i would cancel and take back the deposit but i have every confidence that this time everything is ok
there are a lot of scare stories out there but i am going to give it a go. i value the honesty of the dealer - integrity is important and i am confident that the cc3 will take pride of place alongside our wonderful s max!
November 24th, 2007 at 10:41 pm
Just to say I recieved my CC3 at the begining of May and in july i first reported water ingress to the dealer. They took the car in for a day and confirmed the leaks and said they would ask for the car back once they recieved the new seals which they did but on opening the instuctions with the the seals realised they did not have the specialist rig to hold the roof open during repair and that they would have to send their senior technician on a trianing course as only authorised personel are allowed by Ford to work on the CC model.
Anyway the dealer has had my car since the 24th Sept and all but one seal has been sucsecfully replaced. They have been waiting for over four weeks for the last seal.
I have spoken to the senior technician and he informed me that the initial idea of the roof seal was to let water to get into them and then to be channeled away to the exterior of the car this obviousely failed and if you think about it what would happen to internally wet seals in the winter when they froze. The new thinking is ro keep the water 100% on the exterior of the car and it is the redesign and testing of the new seals which is taking so long. My car is the first to be repaired by my dealer and in a way is being used as a test bed. There are at least three other people waiting at this dealership for their cars to be repaired. How long will they have to wait?.
Lesley 848 I think you will find that the general warranty for the CC models is three years but the warranty on the roof and seals is only one year.I have been informed the Ford CC customer relations team are looking into the warrenty situation with the hope of getting some sort of extra warrenty granted.
November 25th, 2007 at 1:12 pm
We also had a drip coming from the joint between the roof and the windscreen header rail. A small smearing of silicon grease appears to have solved the problem. Also had water run off the roof of the car in through the open window but this is a common problem with cars with gutterless roof design, our Ford Puma has the same feature. The puma also has a feature of water running into the boot when the tailgate is open and the car is not parked on level ground. I think everybody is focused on looking for a problem that may not exist. Certainley the pre october builds were prone to leak but I think that the post cars should be OK. Well I have my fingers crossed as the car is wonderfull.
November 26th, 2007 at 2:15 pm
We brough ours in May. We have been back to the dealership on many occassions re the leaks. Hopefully now we are getting somewhere. At first they would do stationary tests and no leaks were found. Then it would rain again and the car would leak. Finally last week we had new seals fitted and silicone mastic. What a total mess, acceptable maybe on a 20 year old banger but not a new vehicle. It still leaks now. The dealership have agreed to have the car committed. We are waiting response about refund
November 26th, 2007 at 7:43 pm
i have cc3 with a leak on roof took back to ford three weeks later got my car back with leak took car back four days later got car back with no leak so far fingers crossed four all cc owners
November 27th, 2007 at 8:29 am
Does anyone elses CC rattles and creeks? Ford are refusing to ammend or try and fix the rattles, and am just wondering what other CC’s are like regarding this.
November 27th, 2007 at 9:07 am
yes, our roof creaked and the dash rattled
November 27th, 2007 at 9:44 am
WRT Cheryl (Post 850)
Hi Cheryl, My CC has a few rattles when driving over country roads at low speeds (20-40mph) from the roof behind the drivers seat.
Have asked this question to a few people mainly on nitro’s site (www.focusccforum.co.uk) and a few have rattles and creeks, a solution I have got but been unable to try due to the weather is to put some silicone grease round the seals.
Have a look at my post on that site and see what people have been saying. In all fairness I did contact my dealer and asked him to have a look but was adamant I did not want the seals to be messed with as I would rather have a few creeks going over bumps than to turn a non-leaking car into a leaking car. Going to take in down to the dealers within the next week and will post back any updates.
Regards,
Stephen
November 27th, 2007 at 5:32 pm
Wow!
Had made up my mind to get a Megane until last weekend when I took a CC3 for a test drive - in the rain!! It blew me away -the car not the rain. I was unaware of any of this this stuff which I found today by chance. What a nightmare! Was planning to order one tomorrow from Bristol St, Solihull. Apparently there are some in transit…mmm??
Please keep feeding back and any info on experience of this dealer would be appreciated.
Its really sad such a cool car has been cocked up so badly - fingers crossed for imrovement soon and good luck to everyone who’s had problems.
November 28th, 2007 at 12:39 am
Just come across this site, so its great to see that others have had the same issues as me (not great, but you know what I mean). My CC-3 was ordered back in May, but still no car! No information given to the lease company that were supplying it either, so I can’t say Ford have done a very good job informing anyone of what is happening. I’m now leaving the company that I work for, and find myself with an “extra’s” bill for a car I’ve never even driven yet. A chunk of it would of been paid off in my wage monthly by now, but instead I will be stung for a lump sum. A shame, as the test car I took out was excellent to drive
November 28th, 2007 at 12:47 pm
Mr CC3 Lewis - Post 857.
We pick ours up on Saturday from Redditch (order placed 13th May).
I will keep you up to date.
You can also check Nitro’s website for more owners and news.
Jon
November 28th, 2007 at 1:15 pm
We can also provide members with info such as build dates.
On another note, we are having our December / Christmas Meet in Essex on Sunday 9th December.
Take a look, you’ll be glad you did
www.focusccforum.co.uk
November 28th, 2007 at 1:25 pm
Our CC2 was delivered in May. Whilst sympathising with those of you with problems I must just say it is WONDERFUL. No leaks, no creaks, absolute dream especially with the roof down in the sunshine. We have driven through torrential rain on many occasions and the car is not garaged at night but there have been no leaks. According to most people on here this is unusual for an early production car so we must be lucky. I do feel there should be room on this site for some more positive comment so hope I will not be gunned down for voicing favourable views.
November 28th, 2007 at 1:59 pm
Hi all.
Just found this web site today, We have had a CC3 since May this year. As an ex Ford dealer Service Manager of 20 year standing the car was for my wife.
The first leak started about 5 weeks ago into n/s/r footwell. Took it to the dealer, who have been brilliant who have had the car since and fitted the modified seals. Went in yesterday to review repair and found out that they were tasked to repair one car at a time - using a unique authorisation code issued by Ford - but had a communication this week from Ford suspending this procedure as Ford is concidering reworking all vehicle at national centres, to be announced on Friday.
I will keep you all informed if situation develops!
Bob
November 28th, 2007 at 8:21 pm
ref 850 After 65 days in the garage I got my CC3 back today. It is pourng with rain in Edinburgh so I expect I will find out soon if the new seals work.
November 28th, 2007 at 9:38 pm
847/719/727/774 car has been returned with full refund.Disappointed as is really is a great car to drive and looks fantastic - but after taking delivery in May it has been returned to dealer on many occasions - and has had 3 complete re-fix’s and its still leaking!.
We have been offered a great deal deal to purchase a new CC but after so much aggro and upset Jan could not face another marathon of problems if it also leaked.
To those who still have problems - hope they are rectified satisfactory.
Neil
November 28th, 2007 at 9:44 pm
John Dempsey 859, i am from redditch although i live in Nuneaton now but am over that way most weekends and know them all at Brooklyn very well.hope all goes well with your car and would be nice to meet up 1 weekend to exchange views etc, speak to you on Nitro site ;-)
November 29th, 2007 at 7:53 am
Neil
How did you go about returning the car. My CC has had 3 re-fixes to no avail and I really don’t want the car back. Did Ford offer you this option? They have had the car for over 4 weeks now and waiting for a Ford Technician to be sent out, however I would prefer to end it now rather than enduring more stress.
Also those regarding creaks etc. I rang Ford technical as my dealership told me under no circumstances were they to look at rattles etc, this is not what Ford Technical told me so be wary and don’t take no for an answer. My CC constantly rattles even on a motorway, its very annoying and has ruined my experience of driving my car (when I actually have it, that is).
November 29th, 2007 at 8:41 am
Cheryl, after four visits to the dealer for the leaking roof. We have finally come to the conclusion that on the first vehicles manufactured there are no apparent fixes to date as to rectify this problem.Therefore we are handing the vehicle back to the dealer.You must write to your dealer stating that you reject this vehicle under the breach of contract sales of goods act 1979, and remind him that your contract is with them and not Ford Motor Co.send your letter recorded delivery.Assuming that they wish to argue-contact your local trading standards who will act upon your behalf. I began this action only last week and will keep you informed on the progress.The unfortunate thing-the vehicle is such a head turner,if only they got it right the first, second or either the third time!
November 30th, 2007 at 7:54 am
Thanks Chris I will do this, I have already contacted Trading Standards but they have told me that I may have to resort to legal action as I cannot take the case to a small claims court. I will ring them again and the dealership to let them know, but they are already aware of my views and the fact I wanted to reject the vehicle after 20 days of ownership but was told I had to let them try and fix it, 3 months on and they can’t do it.
November 30th, 2007 at 11:01 am
Im so shocked at all of the problems everyone is having with thier CC’s. Ive had my CC2 for months now…… Not one problem….. No leaking roof, no creaks, drives like a dream!
December 1st, 2007 at 4:57 pm
See www.freewebs.com/fordfocusscc3 (look at the event log) vehicle was returned to jennings middlesbrough for a full refund. it was not easy or straight forward but was worth doing as these convertables are going to go down the same avenue as the ford probe and will become worthless.
December 1st, 2007 at 5:00 pm
Wrong address sorry. www.freewebs.com/fordfocuscc3
December 1st, 2007 at 8:56 pm
Hi Noz,
I must say that Helen Miller and the owner of Brooklyn’s have been excellent. They loaned us a TDCi Focus until the car was ready.
Picked the car up today and it is far better than we imagined. Iris with Camel leather interior. I must say it is the most comfortable car I have driven.
Catch up with you on Nitro’s site. My username is Capistrano BTW. I’ll get some photos uploaded this week.
Chat soon
December 2nd, 2007 at 10:41 pm
Well I have had my Black CC3 Diesel for 4 days now and she leaks like a Ba****d… but you know what? I LOVE HER!! The engine is a dream you puy your foot down and all you need to do is HOLD ON! WOW!
December 3rd, 2007 at 3:03 pm
Took my CC3 back to the dealer today as the power steering has packed up!!!, also booked in for work to be carried out on leaking the roof and was advised that this work will no longer be carried out at the dealership but at national centers tbc, they will be in touch, I await response!.
December 4th, 2007 at 8:25 am
Here’s an update for you all.
I got a call from my dealer yesterday (Monday 3/12/07).
Ford has put out a statement to their dealers, which basically says this.
They recognize that there is a problem with leaks on many of the Focus Cabriolets.
To address this, they are sending out teams of mechanics who have been fully trained in fixing these problems.
These teams will work at selected Ford dealers who have a fully equipped body shop.
While this fix is taking place, Ford will supply a replacement car.
If the fix does not work, Ford will buy the Car back from the customer.
These teams will start work w/c 10/12/07
My dealer is T.C. Harrison in Peterborough and they have been very good about this having tried themselves 3 times to stop the leaks.
Their garage is one of those where the mechanics will be working and my car is getting booked in as I write.
December 4th, 2007 at 11:48 am
Bought my CC3 in January and totally adore the car. Have always had a tiny leak but didn’t worry too much about it until Winter set in, so unfortunately took it in to the dealer at the begining of November - didn’t see it again for 3 weeks. When I eventually got it back back it leaked from every seal. The cream leather seats were covered in oil and there was a scuff on the paintwork and the seals looked like a 5 year had done them. Phoned Ford and they told me to take it back to the dealer which I did over a week ago and was told that the manager would oversee the work himself and it would take 3 days. Phoned Friday and was told they were waiting for a seal to come in.
I am fed up now and phoned Ford again. There is now a special ‘CC’ dedicated team and I had to log a complaint with them (which I have now done) and they will contact me over the next day or two.
So I now will wait and see what happens.
The only thing that they have going for them at the moment is that I love the car so much and would be loathe to let it go.
December 4th, 2007 at 2:08 pm
Mine too is off to that special place to be replaced with the new ‘3rd generation’ seals. I am told another 7 - 10 days but have been without it more or less since October 1st!! Apparantly if they can’t fix it in this special repair place then they will refund but not before they deduct a riduclous amount for mileage I have already done!! I am going mad with stress and am about to give up. I love my car and I think Ford are relying on this, although my dealer - Gates - have been great. We are near the end of this fiasco, thank god.
December 7th, 2007 at 1:44 pm
Iris goes into the garage for a fix on Saturday.
I spoke to the engineer who told me that the original seals did not have a groove for the windows to go into and that the July “fix” was to add a groove into the seal.
The job they will carry out is to add some padding behind some of the rubber and to remove a shim or two to make the roof close tighter.
He did say that they only had a 20% success rate eith this work and the final remedy was to book into a Ford centre as per Janet.
I just hope the repair works because, apart from the leak, it is a cracking car.
December 7th, 2007 at 2:45 pm
Good Luck Jon - but that sounds like rubbish to me. The new seals are ‘Volvo’ seals so I have been told and my car is still sitting in the garage waiting to go to the special place!! I have had 3 sets of seals and like you hope it finally gets repaired as I love the car but after 6 months of being fobbed off with one reason or another I am running out of patience. I was told that no more repairs are being done at dealer level and all leaking CCs are to go to these centres. The problem now is When!!
December 7th, 2007 at 3:03 pm
Hope it goes ok for you John but what exactly is wrong with yours, didn’t realise you had a fault on it.
i am waiting a call today to go and collect mine as the work has been done and they were just waitng for the sealant around the new seal to “flash off” so will let you know how i get on and if it still leaks.
December 7th, 2007 at 3:15 pm
the cc3 that i took delivery of in august has been returned for the leak to be rectified. the car has yet developed another leak. the dealer vospers of exeter has agreed a full refund. they have been most helpful throught. i look forward to seeing how the new model due in may of next year performs.ford has stopped dealing with pinafarina the new model will be built by ford.
December 7th, 2007 at 3:44 pm
Hi Noz, by the sound of it, the leaks are in the same place as yours, just where the roof meets the windscreen. I am off for a week’s jollies so that should give the glue a time to seal. I’ll let you know what happens mate.
Janet, the technician seemed straight up when he mentioned what had to be done. If the car still leaks, the fault will be placed with one of the Ford CC centres (to be active from Monday), but referral can only come from the garage when a CC trained technician has carried out the work.
AS I said, I don’t mind the car being away as I will have use of a loan car, I just want to keep the CC.
December 7th, 2007 at 5:06 pm
Janet 877 - If you get to the refund stage, don’t agree to paying for mileage you’ve done. Demand a full refund - there are plenty precedents for this. You have been sold goods which are not fit for purpose - if they can’t repair the vehicle you are entitled to all your money back. Involve your Trading Standards dept if need be.
My dealer had four attempts at fixing my CC2 with its creaks, leaks and a serious clunk from the rear, but failed miserably.
I agreed to a replacement vehicle but the dealer “forgot” to mention that I would have to pay close to £1000 for this. Lot of hassle later, I received a full refund instead, having had my CC2 since April.
I was gutted, as I loved the car and it was a real head-turner. Best-looking motor I’ve ever had and it drove like a dream. Too bad about the rest of it. Good luck.
December 8th, 2007 at 3:16 pm
I have arranged a meeting at the halfway house on the A127 in Essex for tomorrow (Sunday 9th December) getting there for 13:30 or meeting at Thurrock services by 13:00.
its an informal event with a few drinks and some great food.
Aswell as myself, Tamara, Tiz1962 & JonH from here are confirmed as going, others welcome too.
Another meeting has also been arranged in the Cardiff area for the following Sunday
Full details for both events can be found in the Events section of www.focusccforum.co.uk
December 10th, 2007 at 7:12 pm
I posted a meesage (134) back in July having placed an order in October 2006. I eventually had the vehicle delivered on Friday 7th December. Between the time the dealer delivered the vehicle and actually driving the vehicle away (45 minutes), it rained, and guess what?? the car leaks.
To make matters worse, when I opened the boot, one of the bolts that attaches the boot to the hinge, fell out!
I have only driven 40 miles, basically to get me home that’s it. The car is on the drive and going nowhere other than back to where it came from!!!After a 14 month wait, what a disappointment.
I’ve not had a car for several months now, as the original date and only delivery date I was given was 3rd September. Looks like another couple of months without a car!!!!based upon to continued problems with leaks, back to the dealer, more leaksetc etc etc.
December 11th, 2007 at 7:33 am
My CC3 is going in today for the fix on the leaking roof.I have to drop off at the local dealer and then it will be taken off on a car transporter to some special place!! Not sure where that special place is!!
December 11th, 2007 at 12:51 pm
My local dealership had mine for exactly a week.Got the car back yesterday and i got the technician to show me exactly what he had done as a fix, he had replaced the big thick seal that goes around the screen only because it wasn’t fitted properly ( a bit lumpy )in places and most imprtantly he showed me where on the new seal he had put some sealant to plug a couple of holes that causes the leaks, he said all the seals have got the holes but but they should be sealed when the car is built, unfortunately at lot of cars have got thrugh without being done.
Fingers crossed it works and am now awaiting the rain !
December 11th, 2007 at 2:50 pm
Update. Husband applied some silicone grease to the seal a couple of weekends ago and, since then, the car has been driven in, and sat out in, some awful weather and am pleased to report that no further drips have appeared inside the car. Now have every confidence in the car, come rain or shine. Apart from spotting two CC’s about a month ago, no other sightings since. It’s rather a nice feeling to be rare and unique ! For all new posters, my car was ordered at the end of May, built on 12th September and I collected it in the first week of October.
December 11th, 2007 at 3:35 pm
Graham - my car has been waiting for over 2 weeks now to go to that ’special place’ - only to be told today it is staying put till after the new year!! clearly there are way too many waiting to go, although mine is one of the first on list, I am told - I could have mine back whilst I am waiting but am reluctant to take possession of a faulty car anymore than necessary. I just despair!!
December 11th, 2007 at 8:38 pm
Update - still no leaks, rattles or problems, fingers crossed, so far
December 12th, 2007 at 7:08 am
Janet - when I dropped the car off yesterday the dealer told me that a number of cars would be leaving this dealer on a transporter to go the special place, remakably the dealer doesnt even know where the cars are going off too. I dont know when I am going to get it back but have been given a 1.6 Feista to drive around in which has a £600 excess, ouch, so being very careful!!!!
December 13th, 2007 at 3:07 pm
Well, I’m still without my CC2, 6.5 weeks now and counting, I’ve come to the conclusion that I won’t see it again till after Christmas and fingers crossed never again. I have put in a letter to formally reject the car under the trade description act etc but am not having much look on that front and may have to seek legal advice. My dealer has told me that if they send technicians out to look at the car (which they are doing for mine) they are apparently only looking at it, not their to fix it so be warned. I think my dealer is getting sick of me as they have told Ford they need to consider replacing the car, but I dont want another CC as I have absolutely no faith in them. Fingers crossed Ford get their arse in gear and sort it out as I’ve really lost my patience.
December 13th, 2007 at 4:02 pm
got a full refund for my cc3 and more for the wind deflector i purchased. glad to see the back of if, they will always have problems with this model. now the proud owner of a new saab convertable with ni leaks what a great car.
December 13th, 2007 at 9:27 pm
Hi Steve yes we got a saab convertible after full refund. I agree what a great car. Cheryl, get onto trading standards for advice, you will get a full refund. Do not be fobbed off by your dealer.JUST FOCUS(HAHA) SORRY! ON THE MONEY YOU WILL LOSE IF YOU KEEP THE CAR! GO FOR IT, YOU WILL WIN!
December 14th, 2007 at 4:40 pm
I have been following this site for the past 3 weeks since I rejected my Ford cc on the 26th November, only to be told I cant reject it from Ford Credit as I have to let them mend it at one of these specialist centres. After talking to a solicitor they advised me to let them mend it as Ford will not let me reject it and fight me in court.
I have decided to let the specialist centres try one more time and have asked Ford and the dealership to assure me that if it fails they will give me a full refund.
I am like most people it seems waiting for the car to be taken to this place and my dealership and myself are waiting for a reply from Ford cc who have got lots of these cases on the go. I am very hacked off with the whole thing and can’t believe that I am paying a fortune for a car that is wet through on my driveway. Has anyone on this forum had a car returned from this special place and if so is it rectified?
Wendy
December 17th, 2007 at 1:27 pm
(Paul Says:
December 1st, 2007 at 5:00 pm
Wrong address sorry. www.freewebs.com/fordfocuscc3 )
Hi Paul,
I leave in Athens Greece and am the owner of a leaking CC1. Currently, the car is in the dealer’s parking lot for almost two months with no solution.
I’m going to reject the car and if needed to sue the dealer and Ford for unacceptable quality.
I believe that this report and what happened with the case will be very useful for my layer.
Do you believe is possible to have the details of it?
Thanks in advance,
Konstantinos.
December 19th, 2007 at 7:27 am
I received my CC2 last Monday (ordered in May). No rain yet so can’t comment on leaks but WOW what a car. Even managed a drive with the top down although it was only 5 degrees but with scarf and gloves and a very good heater - great.
December 19th, 2007 at 12:47 pm
purchased cc in may, and loved it, but wondered why we were the only car around whose windows were always completely steamed up then we found the roof was leaking in the back down the speakers and into the seats, went to trading standard,and phoned around other dealers and found this was not a one off, was told by ford they have a commitment package for refund,but have to let them have a go at fixing ,as per advice from trading standards,we felt that once problem was there and hving seen a cc in local dealer some 6 time sfor water penetration, it was going to be along miserable fight,so we traded it in for price that we paid and got a mondeo, not the same but at least we can see out the windows, not a greatway to spend 20 thousand,and ford was not forthcoming with help seeing so many seem to be having problem
December 20th, 2007 at 8:31 am
Item 867 Continuation- I have now received letter from Dealership. That Ford Motor Co. have now agreed to re-purchase vehicle with full refund of payements and initial deposit back.They also appologise for the poor experience that we had with the Ford Focus Cabriolet.Unfortunately would have been a money spinner if only they got it right! Good luck to all who drive them. Merry X’mas & a Happy New Year to all.
December 20th, 2007 at 9:26 am
Well, I am getting my CC2 back tomorrow, really disappointed as I have had a car that hasnt leaked for 8 weeks. However, good news is that the dealer has finally had the car committed so its a waiting game for head office to make their mind up, I’m not giving up though as I am determined to get my money back!!! The dealer has claimed they have fixed the leaks but it has not rained and putting a hose on it for 5 minutes is not the same,they said they had fixed it 4 times before but guess what it rained over night and leaked again. I am praying for rain over Christmas to put them to the test.
Will keep you up-dated.
December 21st, 2007 at 6:20 pm
Picked my cc 3 tdci up late oct , started leaking after 4 weeks and is now at dealers under cover for 3 weeks waiting to be taken to this special place .Told it will not be looked at untill well into new year , but told mine is top of list .[ SURE I READ OTHER COMMENTS OF PERSON SAYING THEY WERE TOP OF LIST ]anyway could someone out ther tell me how long I should give for dealer or ford to fix .Dealer as been great , salesman crap but area md for dealer as been fantastic . Droped off new Mondao tdci . told to keep untill cc is repaired
December 23rd, 2007 at 5:15 am
Ref 896 Konstantinos. Sorry i have not replied sooner i only come to this site now and then as i have now had a full refund.
I will be more than happy for you to have a copy of my RAC Report, over the Christmas break i will scan a copy and post it at www.freewebs.com/fordfocuscc3 so you can down load it at your leisure.
Good luck with your claim, you will get a full refund, everyone who rejects this car will. It is just a case of whoever shouts the loudest gets sorted first. Ford are selling a car that is unfit for purpose. £20K for a water feature, come on buy a pond it is cheaper
December 24th, 2007 at 8:41 am
Full RAC Report is available for down load at www.freewebs.com/fordfocuscc3 hope this helps you Konstantinos.
December 24th, 2007 at 2:25 pm
For some reason, the motoring press has until now avoided mentioning the Focus CC debacle. However, Alisdair Suttie, motoring correspondent with The Sunday Post, featured it big time last week.
Here’s the story. Sorry it’s such a long post, but it’s worth reading.
It’s often said there’s no such thing as a bad car any more, but try telling that to owners of a Ford Focus Coupe-Cabriolet.
Many have endured leaky convertible roofs, mysterious clunks and poor service from their dealers and Ford itself.
The problem with the Focus CC’s sieve-like roof has been an open secret inside Ford and the Italian firm charged with designing the car and its roof, Pininfarina.
However, it didn’t take long for news of the CC’s problems to leak just as badly as the roof and Ford soon had to fix early cars before they were even delivered to eager owners.
The problem with these models, says Ford, is the roof folding mechanism was too slow. Originally, it took 29 seconds for it to go from fully raised to completely open, or vice versa. Ford says a new hydraulic pump, which powers the roof, reduced the roof’s folding time to 23 seconds and deliveries began in April 2007. Bearing in mind the Focus CC was launched at the British Motor Show in London the previous July, that’s quite a delay.
This was only the start of the Focus CC’s woes, however.
Dave Burness, from Monifieth, in Angus, was one of the first to receive the new convertible with its folding hard-top.
“I ordered the car in November and was told it would be delivered in January, but it didn’t arrive.
“The dealer kept telling me it would be just another two weeks. The car finally arrived in April.”
Not great service from Ford, but Dave was initially thrilled with his new convertible.
“It looked fantastic and was great to drive, but then the clunks started,” he recalls. ‘Every time I drove over a bump, there was a clunk. And then the leaks began.”
Dave’s car didn’t suffer as badly as some. In the worst cases, owners have told me water poured in to leave puddles on the seats and in the footwells.
But the problems with Dave’s car were bad enough for it to be returned to the dealer four times in a bid to solve the problems and to have new seals fitted.
The work didn’t solve the clunk or the leaks and after six months Dave eventually asked for his money back, which he got.
He’s not alone here. Ford has refunded a considerable number of Focus CC owners who have suffered water torture.
A Ford spokesman assured me, “The problems with the Focus CC have been exaggerated and the problems have now been cured.”
However, a Ford insider told me this is not the case and the problem continues to afflict almost every Focus CC.
Regardless of whether or not Ford has fixed the CC’s leaky roof problems, the damage has been far greater than wet seats.
The reputation of Ford and its dealers has been damaged.
Several owners I’ve spoken to have demanded full refunds — and been given them — and many more tell me they will never buy another Ford.
Ask them if there’s no such thing as a bad car and you’d better be prepared for a very long answer.
If you have a Ford Focus CC that leaks, let me know how you get on with having the car repaired by emailing me at motoring@sundaypost.com.
December 26th, 2007 at 9:46 am
I’ve been watching this site for a few months as we bought a Ford CC3 in October this year with no problems with the car until about a month ago I noticed a leak in the back of the car. I booked the car into the dealership Evans Halshaw - Milton Keynes to have it repaired, nobody at the dealership asked me what or where the problem is, Evans Halshaw - Milton Keynes had the car two days to get the vehicle back and leaks are worse than before. It will be going back to Evans Halshaw - Milton Keynes next week for the second time to see if they can repair the leaks on the roof, I hope they can fix it as I love the car and don’t want to give it back to Ford if I have to I will.
December 27th, 2007 at 3:02 pm
Thanks a lot Paul.
December 27th, 2007 at 6:49 pm
HI Glencairn,
really interested to hear about those several owners that demanded their money back and recieved it. I tried to reject the car and haven’t driven it since November the 26th except to take it in to the dealership. A solicitor warned me that it could cost a lot to take them to court and she did’t hold out much hope of wining. Ford Credit as good as said they would see me in court and they wouldn’t let me reject the car because Ford cc have a new successful repair.
Do you still think that i could demand a refund now? I am now waiting for the date to take my car to this special place and have no transport from Ford. They only give the hire car when they have taken mine in, when that will be no one knows?
I can’t even have a courtesy car without paying extra insuance of £15 a month.
Let me know what you think, and if you have the details of how the people who have had a refund got it,that would be great.
Thanks
wendy
December 27th, 2007 at 10:29 pm
Hi Wendy. It sounds to me like your dealer is being very unfair. During each time my CC was in for repair, I was given a courtesy car, with nothing extra to pay.
As far as I understand the situation, you have to give Ford the opportunity to attempt to correct any faults. You don’t mention how bad your car is, or how many times it has been in for attempted repairs, but I’m surprised that your solicitor has advised that he didn’t think you had a chance of winning your case. You can’t, of course, just reject the car because lots of other people have had a bad experience with it. It could be that you have one of the good ones, or the problems you are facing are relatively minor.
If you are having ongoing leaks or other major problems with the car and your dealer has failed to correct them, then pay a visit to your Trading Standards office, armed with as much information about your own case as possible, plus details from this forum of others who are facing the same situation, to show that there are widespread faults with this model of which Ford are aware.
If however, the faults aren’t too bad, and Ford really do have a fix this time then give them the opportunity to fix it. Tell your dealer that this is their last chance to get it right. If they manage to fix it, great - if not, I can’t see how they can refuse to give you a full refund. And by “they” I mean your dealer, not Ford. Unless there is some small print in the Ford Direct finance agreement(I didn’t finance my car this way) your contract is with the dealer. They give you the money back and it’s up to them to claim it back from Ford. That’s the law and Trading Standards will confirm it for you.
If you search this forum for “reject” and “refund” you will find lots of other members who have been down this road. Good luck.
December 29th, 2007 at 10:28 am
Hi everyone, I got my money back for the TDCi CC2 I bought from Hartwell Ford REG RV07 ORY - don’t buy this if it comes on the market, it has been filled with so much gunk it’s a wonder the roof closes at all. I’ve now got a MAZDA RX8 - forget the “great ride(around)” ford is giving you - for a real car under your seat - this is the business and it’s one of the best looking cars on the road. Bose Stereo, quality interior finish, 4 door and in goes like a dream. OK its not a diesel but it emits the same CO2 per km as 5 people running a km. Hope you all get your money problems sorted out. It cost me £600 in Solicitors fees to get a refund, but what comes around - goes around, the people involved will get divine retribution for the heartache and costs people are put to. Good luck for 2008 all you other poor unsuspecting FORD subsidisers.
December 29th, 2007 at 10:40 am
HI Glencairn and Marion
Thanks for all the info. My car has been mended once and leaks worse now than before, the rear seat wells are wet through and after it has rained or during I get wet through down my arm. It also has a terrible clank on the rear every time I go over a bump or around a corner, which I had tld the dealership about too. I have said to the dealership that if this repair doesn’t work then I will demand a refund, all ford have said is they will cross that bridge when they come to it. My dealership are apparently owned by Ford and keep saying their hands are tied, how right is this?
Marion please can I have the telephone number of your solicitor as I was advised by one who said she wouldn’t take it further as it could cost me a fortune and we could lose. What happened with your case and did it go to court.
I am thnkning about continuing my rejection now as they can’t even give me a date for the repair.
Thanks
wendy
December 29th, 2007 at 10:46 am
Sorry I forgot to mention, Consumer Direct East Midlands would not refer my case to Trading Standards as they said the sum involved was too much so they said I had to use a Solicitor - which is just a formality - I paid the deposit on Credit Card and if I hadn’t I wouldn’t have got the money back - John at Halifax was superb. Whatever he said to Hartwells certainly got them to move ass. I offered to donate the costs to charity if Hartwell would reimburse them - they clearly thing charity begins at their home! I cannot recommend them or Ford and will never buy another vehicle from either.
December 29th, 2007 at 2:49 pm
Marion did you say that your solicitor acted for you and got Hartwell to reimburse you or was it John at Halifax. Was it the deposit for the solicitor that JOhn tried to get back fo you? Did you buy the car with cash or HP. My problem it semms is Ford Credit wont give me a refund and wont let me reject the car. POlar Ford wont give me a refund as they say they are owned by Ford only Ford can reimburse me. PLease could you give me the name of your solicitor or at least let me know how your case was won.
Thanks
December 31st, 2007 at 12:19 am
I have totally redesigned my dedicated Focus CC Forum to be more user friendly. It’s also now hosted by my own servers and has a whole load of features that the old one never had.
All comments and experiences welcome
Take a look
www.focusccforum.com
December 31st, 2007 at 1:28 pm
Hi Glencairn,
Could you please give us more info on the article like printed date. I’m really interested to order a copy of the magazine?
January 1st, 2008 at 12:57 pm
Happy New Year to everyone. I hope those of you with ongoing CC problems manage to reach a satisfactory conclusion sooner rather than later in 2008, and that those who are lucky enough to have a good ‘un have plenty sunshine to enjoy the roof-down experience.
Konstantinos - the paper in which the article appeared is The Sunday Post, dated December 16, 2007. You might be able to obtain a copy by emailing the newspaper’s motoring column. The address is motoring@sundaypost.com
January 2nd, 2008 at 9:45 am
Last year I successfully rejected my car and received a full refund including cost incurred in trying to reject the CC3, the full chain of events in doing this can be viewed at www.freewebs.com/fordfocuscc3 and read the event log. This was not an easy fight many phone calls were made, various forums visited, and spoke with other (ford) garages to find what was the right path to take etc (other ford garages were my most accurate source of information as they like to see there competition fail). The one thing that kept ringing in my ears was the fact that FORD are not allowed to sell faulty goods and make you the consumer except them, they can put as many hops and as much red tape in your way but at the end of the day you have the right to return faulty goods weather it is a leaking shoe or a twenty grand car.
If your car is faulty, reject it and keep on shouting until you reach the outcome that is acceptable. Don’t just tell ford that there is a problem, SHOW them that there is a problem and if they won’t look at or admit there is a problem then request a field engineer to view the fault with you present. Put everything in writing and send by reordered delivery. Do not give up your right. This car is rubbish treat it accordingly.
January 2nd, 2008 at 1:52 pm
Hi Paul,
Paul
Thanks for the info have read how you got the engineeer to check your car and wondered whether you use a solicitor or not. Trading standards couldn’t advise me further as it was more than the small claims. If you used a soicicitor could you send me their details.
Thanks
Wendy
January 3rd, 2008 at 8:32 am
Hi Wendy
No i did not need to use a solicitor. I put everthing in writting and requested replys within a set time (14days) The only reason i had the RAC Report done is because the garage/Ford Finance and Ford motor company would not admit there was a fault with the vehicle. Prior to having the report done i took the vehicle to the garage and asked if i could show there bodyshop manager the problem, they allowed me to do this but said the amount of water ingress was acceptable. i then had the RAC Report done and sent a letter and a copy of the report to Jennings ford (the garage), Ford Finance and ford themselves i aslo stated again that i am REJECTING THE CAR. i did not use the car after this date. i rejected the car with ford finance as they supplied the money to buy the car so it is there problem to sort out. Once they had the report they did sort it but did request that one of there field engineers inspected the vehicle i allowed the inspection but ststed via letter that the engineer is not allowed to repair any faults he finds as i am rejecting the vehicle and i wish to be present during the inspection. There engineer sided with me and the vehicle was rejected. all monies returned including RAC Report cost and road fund tax (i demanded the road tax back as i could not use the vehicle). hope all goes well for you.
January 3rd, 2008 at 8:33 am
Hi Wendy
No i did not need to use a solicitor. I put everthing in writting and requested replys within a set time (14days) The only reason i had the RAC Report done is because the garage/Ford Finance and Ford motor company would not admit there was a fault with the vehicle. Prior to having the report done i took the vehicle to the garage and asked if i could show there bodyshop manager the problem, they allowed me to do this but said the amount of water ingress was acceptable. i then had the RAC Report done and sent a letter and a copy of the report to Jennings ford (the garage), Ford Finance and ford themselves i aslo stated again that i am REJECTING THE CAR. i did not use the car after this date. i rejected the car with ford finance as they supplied the money to buy the car so it is there problem to sort out. Once they had the report they did sort it but did request that one of there field engineers inspected the vehicle i allowed the inspection but stated via letter that the engineer is not allowed to repair any faults he finds as i am rejecting the vehicle and i wish to be present during the inspection. There engineer sided with me and the vehicle was rejected. all monies returned including RAC Report cost and road fund tax (i demanded the road tax back as i could not use the vehicle). hope all goes well for you.
January 3rd, 2008 at 4:51 pm
hello to everyone out there with a complaint-same applies to me ordered on April 1st actually arrived on 1st september-NIGTHMARE BEGINS-trying to get leaky roof sorted, Evans Halshaw Broadheath not interested, dont know when my car will be repaired-car stinks-towels placed throughout the car-no undercover to put it in-just read paul and wendys experiences and i will be following in pauls advise, i am getting an indepent report done and rejecting my car-i paid cash for my FISH BOWL ON WHEELS-and i dammned if i will put my seven year old son in DANGER because i can no longer demist the windows sufficentley enough to make a five minute car journey. i was told the fault had been sorted. WE ALL NEED TO GET OUR HEADS TOGETHER AND SUE FORDS FOR SELLING FAULTY GOODS!!!!!!!!!!!!!!!!!
January 3rd, 2008 at 7:17 pm
Hi Paul thanks so much for replying, can I ask you how many times you had your repaired and whether you were offered this new specialist repair centre . I am being stone walled by Ford Credit and Polar Ford saying I have to let them repair it, even a solicitor said it could be costly going to court if they say they have got a permanent mend. My car leaks steadily and is misted up when I drive and I haven’t driven it since November 26th.
Julie sorry you are in my situation too how many mends has yours had and how many miles have you put on. Let me know how your report goes?
Wendy
January 3rd, 2008 at 8:51 pm
Hi Wendy
Jennings ford (the garage) had my car in for repair 4x (totalling approx 3 months). When i had decided that i was going to hand the car back i was advised that if they said (they being, Jennings, Ford motors, or Ford finance) they have a repair, that will fix the leak, i should allow they one last time to repair it but put it in writing saying “this is your final chance to rectify the leaking roof. you have 7 working days to carry out this repair. if the vehicle still leaks after these repairs the vehicle will be rejected and no further repairs will be accepted”. i sent all letters by recorded delivery and sent them to all concerned (jennings, ford, ford finance). The specialist repair centre were not mentioned to me, i think these are just a time delaying exersise personally. Good luck wendy. you are within your rights, keep on shouting girl, they should not be allowed to get away with treating people like this.
January 3rd, 2008 at 11:27 pm
Thanks Paul will keep on shouting and writing.
Wendy
January 4th, 2008 at 1:11 am
hi wendy-i was also told about the specialist centres not had mine in for repair yet, took it today but they said they didnt have a replacement car. When i ordered it on 1st April to be delivered in mid June (ha ha) they stopped delivery because of the design fault to be rectified, that to me was strike number one. They’ve had their chance i’m going for a refund
January 5th, 2008 at 1:41 pm
HI julie who did you buy your car off? Let me know how you get on? Have they taken the car to the specialist centre if so Ford should pay for the hire car.
January 5th, 2008 at 4:07 pm
not had a date for specialist centre not had a phone call or anything yet. bought it from evans halshaw, when i went in to evans halshaw told me they didnt have a car for me, came home took all the bin bags and towels out of the car, RAC coming on monday to do a report and already sent a letter recorded delivery to dealership will keep you posted
January 5th, 2008 at 7:02 pm
my cc3 was a leaker i,ve solved the problem myself simply by applying a smear of silicone grease to the rubbers at front windscreen and on the join above rear side windows also stopped 95% rattles by spraying silicone spray to roof bars in boot and rubbers
January 7th, 2008 at 9:47 am
Hi everybody,
I received again my CC1 with the new fix on last Friday. It was on dealer’s parking for more than two months. I tested it with the hose and I have to say that I haven’t seen a drop. However, I believe its too early to say that the problem was fixed.
January 7th, 2008 at 10:01 am
I forgot to mention that the fix was carry out by a specialized team of Italian engineers from Pininfarina’s plant. According to my dealer they applied the new seals in 6 cars before they left.
January 8th, 2008 at 7:27 am
My CC3 went into the specialist repair centre just before Christmas and guess what, yep you got it it still has a leak (its not a major leak but its a leak and on a brand new 20K car you dont expect any problems). I contacted my local dealer last week to report this and have followed up a couple of times scince and they tell me that Ford will now contact me directly!! When I dropped it in before Christmas they didnt even ask where it was leaking, and reading some of the above coments it would seem that these cars are not all leaking in exactly the same place!!! Really like the car and to be fair upto now the dealer has been very good, but I am now starting to get a little frustrated to say the least!.
January 8th, 2008 at 8:54 am
Hi, I apologize if this has already been covered above but I just don’t have time to read all those posts this morning.
Our car was picked up on May 19th.
We didn’t notice any leaks until September and it’s now been in 3 times to be fixed; all attempts failed.
Ford is now on the case and were going to get their specialists to fix it.
However, they are now just going to give us a new car.
The only problem is, they want to charge us for the amount of miles we’ve done.
Apparently, they allow you 1000 but then charge (don’t know how much) per mile covered over and above that.
We’ve only done 4500 so will potentially have to pay for 3500 miles.
Thing is though, when we first reported the fault the car had probably only done about 2000 miles.
Anyway, I’m not paying anything.
Correct me if I’m wrong but, under the Sale Of Goods Act, we are entitled to a full refund or replacement AT NO COST TO US.
Anyway, I’m confident that Ford and our dealer (T C Harrison, Peterborough, who have been very good) can sort something out and it’ll cost us not a penny.
Now, here’s the BIG QUESTION.
Are the cars that are being built now leak free?
If not, then we’re going to be going through all that crap again.
Can anybody report back on these new built (I think it’s those since September) cars?
Thanks,
Must rush,
David
January 8th, 2008 at 9:18 am
David,
Ours was built 19th October and leaks!
January 8th, 2008 at 11:09 am
Update, well I can say I got my car back on the 21st Dec and amazingly it does not leak anymore, I know this as its rained loads over christmas. It has been returned with a chip on the bonnet and wipers that do their own thing but the garage are going to correct it if I chose to keep it. The garage have put it in to be committed, for a refund or a replcement (which I’d be reluctant to have considering after 4 fixes it does not leak anymore), so I will keep you up-dated when I hear back from my deler.
January 8th, 2008 at 12:14 pm
Dealer rang today to confirm that he had received a note from Ford advising that Ford have cancelled the last 660 customer orders for the CC, mine included. The reason given to the dealer is the roof leak. I was due to get mine 8th Feb.
To make matters worse Ford have simply advised customers to re-order the Mk2, no mention of priority for customers who like myself have waited months. Ford’s attitude stinks.
Question now is whether I order the Mk2 not knowing anything about it in terms of trim changes options and cost etc etc?
January 8th, 2008 at 8:56 pm
Dealer also called me today and advised dealership is not going to sell anymore focus cc cars and is not sure when the new repair centres will be ready to take on the repair of so many faulty cars . My car was bought in late october and as been with dealer from early december , I have now given Ford 14 day notice on there proposed plan of action and that I will be rejecting the car .
January 9th, 2008 at 10:12 pm
Update - our car bought in September - still no leaks, rattles etc., Still keeping fingers crossed but can honestly say that up till now we are very pleased with what we consider to be a beautiful car. Have not heard from Lesley lately - can you let us know how you are getting on?
Best wishes Eileen
January 9th, 2008 at 11:11 pm
Picked up car for wife on 24th Decenber for xmas built in October and have a problem with a very small drip at times on drivers side to the front of the car.
Reported this on 28th December to dealer and also by recorded letter.
January 10th, 2008 at 11:05 am
Marion/Paul - Great that you got full refunds but did you have to pay for mileage and if so how much? I am at that stage and need info to fight with!!
January 10th, 2008 at 2:13 pm
Janet
We did not pay a penny for the mileage on the car we returned approx 3k done in it. They did not ask us for any money if they had tried i think i would of punched him, and asked who was going to pay for the dry cleaning bill of me best frock due to water staining. As others have not paid why should you. My number plate was NU07 YRZ should you need proof/ref that others have not paid. Dont give the B******s a penny it is not your fault the car leaks. Good luck Janet. www.freewebs.com/fordfocuscc3
January 10th, 2008 at 2:25 pm
Thanks Paul - will keep everyone posted!!
January 10th, 2008 at 4:57 pm
Hi Eileen and everyone. Been offline for four weeks due to building work. Car continues to perform 100%. We did have one or two drips from seal join to the middle of the driver and passengers doors, but since my husband put on the silicone grease, it appears to have cured the problem. Driven in all weathers and no leaks anywhere. Confident in leaving it in the outside car park at work all day now. Still a dream to drive and have now used the cruise control, bluetooth, my daughters ipod, heated seats - everything works great. Just need to set up the voice control and then I will have tried and tested all the facilities in the car. Love it, love it, love it. Still get a buzz when I open the garage and can’t wait for the better weather so I can drive with the top down. For new posters, car was ordered at end of May, build date of 12th September and delivered first week in October. Still dismayed to see others have suffered with leaks. I consider myself very fortunate that we appear to have received one of the good cars.
January 10th, 2008 at 5:25 pm
Looks like i’ll never even get to drive my CC-3. Was ordered in May but I only got the call last Friday to tell me it was available. Its a company car and as i’m leaving next month it will be allocated to someone else. No takers so far though!! I wonder why?!?
January 10th, 2008 at 8:11 pm
hello to everyone, can anybody tell me if any of the dealers told them that production of the car had been stopped until the roof seals had been altered the dates would have been before july 11th when production then continued i was told by my dealer that the delay had been caused because of the roof seals the build date for my car was 23rd july so i’m assuming i had new seals even though they now leak, how could i find out wether my car had these new seals, does anybody know, still not had a date from dealer yet with a date for fix-did speak to Sandip????? at fords he introduced himself as my case worker-when asked where the specialist centre was he said he had no idea-in fact he didnt know anything when i asked questions surprise surprise, he told me he would ring me next wednesday!!!!!!-wont hold my breath though, speak to you all soon. p.s got the RAC report done both seals gone, carpets and mats SOAKING wet, drivers window faulty,seats water damaged and need looking at.
January 10th, 2008 at 9:52 pm
Julie my dealer in Altrincham in Cheshire told me production of the car was stoped in Italy in late May/early June due to Water Ingress and restarted in October some time. Any new car in that time had so Called fix carried out in England.
January 11th, 2008 at 2:34 am
hi neil your dealer wouldnt happen to be evans halshaw broadheath altrincham would it, if so SNAP, have you had a date yet? and was your wife and daughter in the dealership on mon 7th january sorting out a courtesy car ,i received a letter from them yesterday(10th) but still no date, i actually have a puddle in the rear passenger footwell now-and theres more rain to come if you log on again neil and get my message maybe we could exchange numbers and have a chat-WOULD LOVE TO KNOW IF ITS THE SAME DEALERSHIP!!!!!!!!!!!!!!!!!!!!!!!!
January 11th, 2008 at 9:55 am
Hi Julie
My dealer is Evans Halshaw in Northwich but my CC3 was sent to Altrincham to be ‘fixed’ and I use that term very loosley - has been to them twice and has come back much much worse each time.
I also phoned Ford yesterday and a member of the CC team!! (Sandip again he’s going to be a busy boy on Wednesday) told me that he would ring me, as a priority of course, next Wednesday as well!!! Ever felt like you were being fobbed off. He didn’ know anything whn questioned either.
I have sent a letter detailing all the problems to Evans Halshaw and Ford heard nothing at all from Evans Halshaw and Ford only acknowledged it when i phoned them.
I am sick to my back teeth of this now and if not resolved ‘next Wednesday’ I am going to see a solicitor.
January 11th, 2008 at 12:31 pm
hi chris just typed a long letter to my dealer took some quotes from this site if you go down the lines of a solictor let me know who you are using because i will use the same one as you maybe if enough of us go down the same route we will all be successful in exercising our rights under the shoddy goods act as ammended by me i am now going to buy a little yellow duck to sit in my car
January 11th, 2008 at 1:16 pm
Got a call from my dealer last night.
Ford is going ahead with the plan to give us a new car.
I’ve told the dealer that I’m not going to pay for any ‘mileage done’ and he’s passed this on to Ford; let’s wait and see what they say.
My dealer is now looking for a replacement but, if what I’ve heard about production being stopped and orders cancelled is true, I don’t know where it’s going to come from. So we might still end up with the cash instead.
The only thing we are having different is the colour. We now have Aqua blue but are going for that very nice Grenadine.
Can anybody else comment on the quality of the cars that are being built now? I hope they don’t leak; I can’t go through all that again.
January 11th, 2008 at 1:48 pm
David,
Ours was built on 19th October and, although it is not a big leak, still lets in drips of water. It has been back to the dealer who have referred it to Ford for the “Final Repair”
If you are offered a car and want to check the build date, there is a thread on Nitro’s website where you can get the build date from the VIN
January 11th, 2008 at 1:55 pm
That is correct. We’ll check out a cars build date for you just by giving us the vin or the registration number. Real handy if you think your dealer is fobbing you off, go in there armed with the correct information then see what they tell ya.
we also have a member with knowledge of the latest fixes and seal updates etc.
www.focusccforum.com
January 11th, 2008 at 2:05 pm
has anybody had a full refund off any of the Evans Halshaw group of dealerships please would you let me know which ones, and if it had a fix done before the refund
January 11th, 2008 at 2:31 pm
Hi Julie
Will let you know if I decide on the solicitor. Don’t want to ’cause I love the car but it’s getting progressively worse.
Evans Halshaw don’t seem to give a monkeys to be honest the service I have received from them has been dire, needless to say I won’t be buying anything else from them! Has anybodys car actually got to one of the these so called ’specialist centres’ - if you look back through the posts I can’t see anybody who has said that there car has gone in.
January 11th, 2008 at 3:46 pm
hi chris look at post 930 graham says his car went to specialist centre and yep it leaks dated 8th january 2008
January 11th, 2008 at 4:07 pm
So glad i’ve found this site, i have had mine since 18th December bought as ex demo and is about 8 month old. Yes it leaks and the seating is ruined but my dealership is currently on the way out to take my car back and provide me with a hire one till it’s fixed they cannot however give me a timescale on the fix.
Re Evans Halshaw - I WOULD NEVER ever EVER cross their doorstep again, I originally went to them to buy my car and was treated like a second hand citizen to such a point that I reported then to Ford UK who to their credit have been in touch a couple of times regarding my complaint.
January 12th, 2008 at 2:45 pm
my wife has a focus cc and yes it to leeks
is been in the ford garage longer than he has had it
first they put new rubbers round the roof
that took about two weeks no fix
then it went in for a new roof took four weeks to get
when it came it was damaged so had to wait another
three weeks
then they had to wait for the runners another three
weeks
then they had to get new pop rivets
got it back but no fix
went back for another few weeks to have the runners assigned no fix
then they took it away in December to a specialist
ford garage in maidstone took another for weeks
and yes it sill leeks
my wife has spent a lot of time on the phone
to ford they always say leave it with me and ill
get back to you but they dont its always her who rings them back
she is now hoping for a full refund
i dont think she will buy another ford
January 12th, 2008 at 7:28 pm
Hi I posted a few days a go and I am still waiting for my car to go in to the specialist repair centre. No one is helping me at the moment with no car to drive and they all just pass the responsibility. I have written to C.E.O of Ford UK and watch dog expressing my dissatisfaction. I did start to go down the route of a solicitor and they would take the case on but said it could cost me thousands and then I wasn’t sure of winning. The sales of good act does seem to be on our side but the small print and changes that have occured mention that if there is a fix we have to let them try and fix it. We can fight this but the court could always rule with them. Unless your car has been into one of these centres and then leaks it could cost you.
I am also appalled with my dealer POlar Ford and advise people to stay clear of them too, talk about pass the book?
If you car has been in a few times then I think you stand a better chance of being refunded.
Julie and others let us all know if your solicitor says different because I would prefer my money back now as I have lost all faith in Ford.
wendy
January 12th, 2008 at 10:42 pm
I have seen a solicitor and she is going to write to Ford on my behalf stating I am rejecting the Ford Focus c.c. and want a refund.
I ordered the car on 28/1/07, paid £2000. Collected it on the 1/9/07 - paid in full. Found faults straight away and booked it in to have work done on the 6/9/07. When we returned to collect it the work had not been done because a suitably qualified technition was not available. I was informed they would call me when they found one! Meanwhile lots more problems occured! I finally lost patience and took it back to my dealer on 22/10/07 - I had only had the car for 7 weeks - They still have it!
Its not fixed - 13 weeks later! I told the dealer and the customer relationship centre have had enough - i’ve been to see a solicitor - i’m rejecting the vehicle I want my money back and they said “Ford wont let that happen” We’ll see! Please wish me luck this could cost a fortune - have you seen what solicitors charge! As bad as being ripped off by the Arthur Daleys of the motoring world - Ford & Evans Halshaw Reading. I will never ever buy another Ford!
January 13th, 2008 at 12:19 am
Hi Julie snap yes it is,told by phil today 11 ford centers only are to be the places were the seals are to be fitted/carried out and that the date for the first batch of cars is expected some time late January. This information is what has been given to him by Ford. There’s not being one of them and he does not no where they are as yet. What was your build date. Our was built in October with the new fix.
January 13th, 2008 at 12:34 am
hi wendy i feel as fed up as you-got up on saturday morning and the leek had turned into an icicle, exterior body work wont even dry out now (roof, side panels) still not had a date for specialist centre, sent them a letter telling them they could do one repair only and that was under protest. They had sent me a letter saying the “1st fix” success rate was very high (dont think so judging by these comments)sounds dissappionting your comment about solicitors. Its not fair all this trouble with these cars, fords knew from the begining about the faults and should never have released them.apparently, If you have reported a fault on your car within six months you dont have to prove the fault was there when you bought the product, the dealer has to prove the car wasnt faulty when he sold it to you, if he carnt then it could be said that he knowingly sold you faulty goods.
January 13th, 2008 at 12:45 am
hi neil my build date was july. According to paul at E.H. they lifted the stop on the 11th july ater being told they had a fix, mine was mid july build so not sure if new seals were put on THEY SHOULD HAVE BEEN but have asked E.H. to send me loads of different information on my car ie. gate release date, water test, what repairs they will do, will they replace the damaged interior, seats, mats, carpets etc. and loads of other questions. If you go into the dealership neil let me know the date and time cos i’ll turn up aswell. its heartbreaking-you can wring the mats out in my car now
January 14th, 2008 at 12:03 pm
My CC2 is finally going in next week for the final fix after 14 weeks off the road. I can’t wait!! I just hope that all will be ok. Saw a black CC3 on the road locally today and it was poring with rain. I asked the driver if all was ok and she was delighted with hers - just goes to show there are some good ones about. My dealer has at least supplied a courtsey car albeit not quite what I am used to! If this final fix does not work I will be gutted.
January 14th, 2008 at 6:17 pm
Hello all, i thought i must leave a message on this site today, as i have been watching it for inspiration for a while now.
I bought my CC3 on the 23rd Dec 2007, and was assured that the car was reduced in price owing to a new shape model being released in 2008. i chose a black car with beige leather (+ lux pack)off the back lot, and was assured on three different occasions that the car had the new roof seals fitted.
The sales manager assured me that if (as an very slim possibility)i had any problem whatsoever, he would attempt to fix it and failing that, he would give me a full refund.
I took delivery of the car on 23rd Dec, and was delighted.. what a great car.
To my horror, within 5 days the water drips were coming in the roof seals. i contacted the dealer who said he would arrange to have the car fixed.
I must admit that the dealer was great, giving us a top spec mondeo to use while the car was in his shop waiting for Ford to pick it up.
After a week i lost patience and demanded a full refund.He agreed straight away, and i got my money back this week.
A little tip here, i checked my home insurance, and i had personal insurance build in for a small extra cost; this gave me access to a legal team. they were great, and advised me what i could expect and how to go about it (if it did go to court, they would even cover all costs). this was a great comfort, knowing that someone would fight my corner for me.
But fortunately i did not need it. The dealer was great from start to finish, and i do realise looking at at this site that i am one of the lucky ones.
Talking to the dealer, it seems that Ford are not even talking to them, as he had several of these cars on the lot and wanted HIS money back also..!
Good luck to all you guys that are battling on.
ps - took my money and bought a new Tigra today..no leaks.
January 14th, 2008 at 8:08 pm
Neil posting 944 - I cannot understand why your dealer told you that- my CC was definitely built in Italy in September and shipped over in September. My dealer Cutts of Chipping Campden kept track of and kept us regularly updated. Even told us what day it was built on - Sept 13 - What you have been told is rubbish.
best wishes
Eileen
January 14th, 2008 at 8:59 pm
Good Luck Marion and keep us all posted I am afraid I was chicken and worried about losing too much on a solicitor maybe I chould of just gone for it? I am still waiting for a reply from the C.E.O. of Ford, waiting for the fix date , waiting for soemone to take resposibility for this complete mess we are all in.
Wendy
January 14th, 2008 at 10:32 pm
Hi from Australia… seems as though the problem has crossed continents as my new Focus Convertible also leaks. I purchased it in December 07 (Nov build) and it sat in the rain overnight for the first time 2 days ago. Needless to say the floors were flooded. I have arranged a repair with my local dealer… let’s see what happens….
January 15th, 2008 at 12:50 am
Julie EH Manchester have now had my cc3 longer than me .It as been kept at back of showroom since 6th dec . Not long after ordering car in august I found this site and went to EH to cancel order after reading all the stuff about leaks E H told me my build date was 10th septembewr and there is nothingf to worry about, ford have now fixed the problem and they can guarentee no more leaks
January 15th, 2008 at 7:44 am
My CC3 went back in yesterday for the second time, and if the leak isnt curred this time I am considering rejecting the car. SMC my dealer have been very good and have, on both occassions given me a courtesy car, I await its return and to see if this time its the last time, In a strange way its a good job we have had so much rain lately!!!! Fingers crossed
January 15th, 2008 at 6:48 pm
I purchased my CC2 in May 2007. The car is great apart from the leaky roof seals. I advised my local dealer of the problem and he said Ford were aware and that as soon as a new roof seal system was available he would contact me. Six months later My local dealer took the car away(November) to have new seals fitted which i was advised would take two days. 5 weeks later i got the car back and was assured that the roof was now water tight. The seals leaked at the first sight of water. The car is now being committed and is going back to Ford as it is not fit for purpose and has inherent defects. After taking legal advice I am assured that I and you are entitled to a full refund.
January 16th, 2008 at 10:17 am
Hi All I read with intrest all these comments,I bought my cc3 on 18th December, it was an ex demo model so comes with bells and whistles.. lovely car however like everyone else after having the car for a week we had heavy rainfall and i noticed the leak, but did at the time think i’d possible left the window down slightly, then my car sat in the drive over christmas (and we know how wet the weather was)when I got into it on 29th December it was soaking.. I called my dealership and like everyone else was told its a known problem, after another week of rain and sodden car the dealership has now taken it back to be fixed and givin me a hired car.. Does anyone know if this issue doesn’t get fixed on mine where I stand legally as it was not a brand new car??? Any advise would be appreciated.
Thanks in advance
January 16th, 2008 at 11:20 am
3 weeks after reporting the leaks, my car is still sat outside the house carnt get an answer from anyone as to what they are going to do, if anything, measured the depth of water today 3/4 inch in the passenger well. really p***ed off now. carnt even use the car.
January 16th, 2008 at 3:48 pm
My CC3 will be going in for a roof fix, Ford has advised me that they will give me a hire car but I need to pay for the insurance. Is this correct?
January 16th, 2008 at 4:29 pm
Elbie - it depends on your dealer - I have not had to pay for insurance and have been supplied with a courtsey car throughout. I do have to pay a refundable deposit but that is normal I think.
Matthew - your story is identical to mine it appears. My car has ben awol since beginning of October but my refund is on hold until this final (6th!) fix at a specialist centre, unfortunately I am not too hopeful. Fingers crossed that when it returns, if it ever does, it is all ok.
January 16th, 2008 at 6:16 pm
you may all know this problem
http://uk.youtube.com/watch?v=jyJ4GvNpcy0
Nick
January 16th, 2008 at 6:33 pm
It seems as if we are all awaiting this fantastic final fix still would like to know of anyone who has had this fix and it has actually been successful.
Wendy
January 16th, 2008 at 8:06 pm
just sat and watched watchdog, very interesting about vauxhall, so decided to ring and leave my details, i suggest everyone out there does the same, its worth a try!!!!!!! 0208 535 1000.
January 16th, 2008 at 8:28 pm
julie i have gone to argos and invested in a car cover pg 1151 no 31 is a good fit and is keeping my car dry at night. I know you my think why should you pay for a cover to keep dry a 20k car but it is keeping my car dry and usable. Also see if you can see where the water is coming in i have some special sealant we use in my company that may reduce your problem for the time being. Don’t whant to give my number out over the net but you may of seen my company vans about Hale,Altrincham & Bowdon, white Vans with Chestergate basement/celler conversions on the side of them. Will be some on Avone road Hale,Leigh Road Hale or Broom Road Hale. See any of my lads on site and ask for my mobile number,i will ring you as soon as i can and advise you on what i have done with car.
January 16th, 2008 at 8:44 pm
Cheers Neil, will do.
January 16th, 2008 at 10:00 pm
purchased my car in august with 1000 miles on te clock- cc3- god i wish i’d have read this page first!!! my kids call it the seive. Its been into bristol street motors 3 times- the last time on 19th november where its stayed untill today. have had no choice but to pick it up even though its still leaking after the “modification” as bsm wanted their courtesy car back and ford have refused to give me another one. Commitment form filled in in december, still waiting for an exchange/ refund/ anything else but the focus cc. I wil be phoning watchdog also, but like the rest of you i worry that this will affect its value- and people will laugh at me in the street for paying so much to drive a pond!!!
January 17th, 2008 at 8:49 am
Elbie, daughter had the same problem on her courtesy vehicles,but she was under the age of 21 and had to pay out additional Insurance cover. The good news is that she has now had a full refund from her dealership Gates of Harlow after 4 attempts of trying to rectify roof leakage.All communication between daughter and dealer were written in full with copies to dealership / Fords Customer service & Fords Credit.Stated on all occassions that vehlcle not to sales of goods act and that trading standards and solicitors would be involved if full refund not actioned.Eventually all worked out Okay for Daughter and now waiting to pick up her new vehicle Sat. Dont forget Trading Standards are on you side if goods are not to the correct quality of which you purchase.Maintain a log and document everything with copies going to all concerned. GOOD LUCK to all.
January 17th, 2008 at 1:16 pm
just watched your video nick 973 and i know how you feel have you shown it to your dealer yet? has it had a fix yet?
January 17th, 2008 at 9:39 pm
Julie 980 the dealer does not want to know and said If i even put the silicone grease on the joints Ford would consider it my fault it leaks. I have been told by the dealer to do nothing but wait for Ford to call me I have called ford customer service (HA!) twice now and that was 3 weeks ago. When I called they had not even got my contact details… I had the car at the end of November and it leaked from the start I told them that week what can we do??? Its my company car I love it apart from the leaks!! I have put pics on http://www.focusccforum.com/
with pictures of the roof leaking.
January 18th, 2008 at 12:45 pm
974 Wendy.Ref 850 & 863. I have had my CC3 back since Nov 28th after the final fix which took 2 months in the garage. So far so good its been out in the rain and snow and hasnt leaked yet but I have not had the courage to put the roof down to see what it is like afterwards. I have asked ford customer relations if there is any extra warrenty on the roof seals but it is still the standard one year.They have said if there are any more problems with the seals they will take into account the ammount of work done to repair the car so I may have a bit of lea way if it starts leaking in a few months time. The seal warrenty runs out at the end of March and I dont know if I will keep the car or not which is a pity as apart from this problem I like it.
January 18th, 2008 at 2:58 pm
Thanks for that Keith at least someone has good news. MY car has been given a date but a very flimsy one that could change. The 28th of Jan.
Nick I have had to write to the C.E.O and then I called the customer service people most days for 2 weeks to force them to give me a date. Even now I haven’t been given a car to drive and am having to pick the pond on wheels up to drive for a week. I have been informed that it is very wet and mouldy now. Great eh.
Anyway I would call the centre every day and shout and then shout again.
Wendy
January 18th, 2008 at 3:01 pm
Hi
I have also phoned and shouted everyday and have also been told the date of 28th Jan. It will buy them a bit more time to waste and I’ll believe it when it happens!!
January 18th, 2008 at 3:25 pm
Whats with the 28th Jan? I had a call finally today from the dealer telling me that Ford want me to take it back to the dealership on the 28th (150 miles / 2hr 40mins away from home) to get the fix… I did send my dealership the photos and video link to see for themselves….
http://www.youtube.com/watch?v=VYtmG7ZuyVo
January 18th, 2008 at 4:40 pm
Not sure but I was told that there was a new centre setting up near us which is Manchester and that mine would be one of the first cars, don’t know wheher that is a good thing? I will believe it when I see it too.
Wendy
January 18th, 2008 at 4:45 pm
I’m near Manchester too so maybe they are telling the truth!!
Although I hope it’s not Evans Halshaw at Altrincham ’cause mine’s been there twice and came back worse each time!!!
January 18th, 2008 at 5:21 pm
The dealership is in the midlands so maybe the Manchester Centre also
January 18th, 2008 at 7:08 pm
My CC3 is tentativly scheduled for “fix” on 6th Feb.. I asked my dealership about the manufactures warrent on the seals and they advice that you only get one year warrenty on all water regresion issues.. I have told them that this will not be acceptable as my car was bought as exdemo and was manufactured in April, therefore I would only have a short time after the “fix” to test whether it works. They have agreed and advise that I should get something in writing from Ford UK regarding this. I would urge you all to investige this ..
January 18th, 2008 at 9:33 pm
Chris: Phil last Saturday told me at Evens Halshaw in Altrincham that they are not one of the centres and he does not know as yet where they are to be, but Ford have said to him 11 centres are to be set up and the first cars to have the fix is at the end of this month. If the fix is the same one my new car has built in October then it will still leak over both front door windows. Water ingress started within 3 days of purchasing the Ford cc3.
January 18th, 2008 at 9:50 pm
im sorry everyone but ive given up- after dozens of phone calls, recorded delivery letters to bristol street motors, advice from trading standards- which wasnt so helpfull to be honest. the garage had my car longer than i did, and no fix- ive will be trading it in and cutting my losses. SHAME ON FORD. I have found a bit of a solution myself though- VASALINE!!! Ive had the first drip free few days after spreading it into the rubber joints across the rear section of the roof.
January 19th, 2008 at 1:17 pm
Victoris - post 990.
Vaseline is a carbon based lubricant which will attack the rubber and cause it to perish. This is why people are trying silicone based grease.
January 20th, 2008 at 6:01 am
Was offered what appeared to be a great deal yesterday by my local Ford dealership, a full top spec new CC3 with all extras and full leather for £15.5K plus a really good trade in allowance. Having now read this blog I now understand perhaps why the deal was so good. Has this problem been fixed on the newest models or does it still exist. Reading above someone said that Ford had issued a press release on this problem but can’t find it on the net…………does it exist.
Appreciate any comments.
January 20th, 2008 at 6:20 pm
I have worked for a large national company in the past and by giving up is just what bristol street motors and Ford whant you to do. Let Ford do what they are saying is a fix and if it becomes apparent that the new formed centres cannot fix the leaking cc then it is time to all come together and unite as one and take on Ford. So Ford is a big company, so is the large amount of people with defective Focus cc. If this fix does not work in a court of law Ford have not got a leg to stand on. p.s silicone grease is what plumbers us on rubber seals on boilers. Remove the vasaline clean of with plenty of soapy hot water.
January 21st, 2008 at 5:32 pm
Collected mine 17 december - one of the new build and yes it leaks, awaiting a call from the dealer regarding the fix and what is to happens.
January 21st, 2008 at 6:13 pm
I picked up my CC3 on 21 December 2007. Was told that all leaks were fixed when questioned. Totally love the car but mine too started leaking at the first sight of rain, mainly from the join seal above the passenger window but occaisionally does the same from the drivers side. Have just got off the phone from the dealer I purchased my car from and it’s booked in for a fix w/c 4 Feb. I asked about applying the silicone grease and was advised not to do this. Apparently Ford released these cars knowing they leaked and only Ford are now allowed to fix the cars. Have been assured they will be able to fix so we’ll see. Will keep you posted.
January 21st, 2008 at 6:37 pm
Jim look at 937
January 21st, 2008 at 8:03 pm
Thanks Neil. When I called the dealership they were surprised that I didn’t want to proceed with purchase. They told me that the problem had been fixed by Ford and basically gave me the same explanation as 962 SB above, new seals had been fitted to these cars.I told them about this website and the number of complaints recorded about the CC, however the response was the same, the problem has been resolved and I was missing out on a great deal, however given what I see in this blog I definately don’t think so!
January 22nd, 2008 at 8:29 am
Morning all and thanks for the advice Janet and Cheis. I had some good news from Ford yesterday they informed me that my call will be going into their specialist Centre on the 14th of February. They also advise me that any water damage inside the car will be replaced, I hope this is the case. I was informed that they will provide me with a hire car whilst my car is in for repairs.
January 22nd, 2008 at 9:02 am
Jim.. as much as my car is leaking i’m still optimistic that it will be fixed as I know that Peugot had similar issues when they originally brought out the 206cc…
I’m sure most will agree, with the exception of the leak the focus cc’s are fantastic, they look sleek, sporty and sexy all at the same time and they are a dream to drive..
So maybe just maybe your dealer is right and you are missing out on a great deal.. however if that dealer is Evans Halshaw.. you most certainly are not missing out as they have proven time and time again to be one of the worst dealers in the UK for level of service and aftercare.
January 22nd, 2008 at 10:17 pm
still waiting after 23 weeks keep getting told it is going to be sorted but dont get anywhere just promises now taken further given them till 1st feb which will be about 24wks not happy at all they have had car longer than us leaked at first sign of rain told they new new way to fix snt off but guess what came back still leaking
January 23rd, 2008 at 10:25 pm
Letter from Evans Halshaw today confirming my car has been booked with priority into Ford specialist repair centre to resolve water ingress.
This is a section of the letter:
This is specialist repair which has been 100% success rate when completed via the specialist centre.
We anticipate the repair duration to be approx 7 to 10 days including transportation.
We will contact you soon to organise collection and can confirm a coutesy vehicle will be available.
IN THE UNLIKELY EVENT YOUR REPAIR IS NOT TO THE FORD STANDARD THEN FORD MOTOR CO WILL ASSIST FURTHER VIA THEIR VEHICLE COMMITMENT PROGRAMME.
January 25th, 2008 at 5:47 pm
Well as we all expected the 28th January is just an other fob off to keep me quiet for at least one week. I have been informed that they are waiting for a slot to appear at one of these centres and will let me know when. So what was the date for? I am so angry now will be contacting the Ford credit people again who said I have to let the new fix happen and can’t reject. Where do I stand if the fix seems to be so far away, I have given them 5 weeks to mend it and still I am no closer.
I will be contacting my solicitor again and seeking more advece. I am due to give the car back in 19 months and 5 of them have been a complete night mare already. It seems that this whole experience is never going to end.
NIck is your car going in on Monday?
Wendy
January 25th, 2008 at 7:01 pm
Wendy guess what? Ford said they can’t now give me a date and so the car is now NOT! going in on the 28th.. The dealer seems to be as week as dish water and just seems to be keeping me at arms lenght. I have asked him to get ford to call me and he just ignored my request and told me he would call me. Who has contacted watchdog?
January 25th, 2008 at 8:30 pm
My car went into the repair centre for the second time on Monday 14th January and I have not heard a dicky bird from anyone scince!!!!. They have given me a hire car to run around in. I am just waiting to see what is going to happen this time. I really do hope that this fix will do the job as I do want to keep the car.
January 25th, 2008 at 11:28 pm
folks i watch with interest i’ve been given 6th feb as fix date.. and i’m still hopefull
for those who are waiting on dealers putting them in touch with Ford (Nick) i’d advise to go direct to Ford UK .. but be optmistic explain that you (with the exception of the issues you are experiencing with the leak) that you are delighted with the car, however if no date can be assured for a fix (and providing the fix is satisfactory to all parties) that you will have no alternative but to ask for a refund, because remember legally as the car is unfit for the purpose sold you are entitled to a full refund. I send in my letter to Ford UK customer services and recieve a call from them acknowledging the letter.
Good luck and if you are going to watchdog let me know i’ll back you x
January 26th, 2008 at 12:19 am
Nick , I have written to watch dog and left a automated message for them and have had no reply. I have also written to honest John and have also written to Mr Waard who is the managing director of Ford Motor Company, My dealership and Ford credit letting them no of my situation and they all say we are doing everything we possibly can. Monday morning I will write once again to them all.
Yes the car is lovely to drive when you take away the smell of mould and when it isn’t raining. But I think the way that Ford are treating its customers is disgraceful we paid a lot of money for these cars and they haven’t got the courtesy to at least give us a real idea of what is really going on at these centres. The customer service centre is a joke as they read out from their screen “sorry but that date was only provisional and we can’t tell you when your car will go in”. I was informed today that only 2 centres were open now not 11.
Sorry to go on but as you can see this site is all we have in finding out what is really going on.
Wendy
January 26th, 2008 at 9:15 am
Our car was due to go into a ‘fix’ centre when they were first due to be set up in December. Our local fix centre was to be (and may still be, I don’t know) T.C. Harrison in Peterborough. This is actually were we bought the car back in May last year. However, Ford has decided to just replace our car with a new one and not attempt their fix. It’s actually already been in to T.C. Harrison three times for their own guy to try and fix it and all failed. So, we are now waiting to hear when we can pick up our new car. Now, here’s the problem. I was lead to believe that all cars built post October are watertight. However, evidence on here from owners who have taken delivery since October suggest that they still leak. So, here is what I’m going to do. Firstly, we will accept the replacement car. We love this car, as I see is true of most of us on here. So, we are happy to do all we can to get a good ‘un. I guess it is possible that, by the time we get it, it could be ‘version 2′; it really is taking that long. Anyway, if this new car comes to us leaking, that’ll be it. I’ll want a full refund and then put the money back in the bank. I’ll then buy a little run around until ‘version 2′ of the Focus CC comes out. SURELY that one will not leak! SURELY they will have learnt all the lessons and build a fully watertight car.
e mail me here if you want to: djcrawt@zoom.co.uk especially if you bought your car from T.C. Harrison in Peterborough.
January 26th, 2008 at 9:32 am
Yep me too - knew it wouldn’t happen. Got told some cock & bull about the cars that are already in there haven’t been finished (not heard of any going in and thought 28th was the 1st date!!!) so there is no technician to fix mine - blah, blah, blah.
My dealer sayes that ford are going to phone him later in the week with an update - I again will believe it when I see it.
I am disgusted with Ford - We own our own company and if we treated customers like this we just wouldn’t have any.
January 26th, 2008 at 1:59 pm
Reply to David (008)David, I suspect the replacement vehicle would be a mk2 or facelift model. I was one of the 660 orders cancelled by Ford for the original CC model. I have been told that Ford stopped all further builds at Pininfarina wk 1 of 2008 to allow for the line to accept the changes for the facelift model being produced 1st March onwards. Whether they are revising the roof seals (or believe they need to) in the mk2 I don’t know, likewise there is not much else by of information in terms of what other changes are likely to be incorporated into the revised CC. The delivery date for my CC mk2 has been given as the 18th April.
January 26th, 2008 at 5:19 pm
Richard,
If I was you I would be asking for your Dealership or Ford to confirm to you in writing that the car you have ordered will be clear of this problem. My local Ford dealership has currently 5 available for next day delivery in their showroom now! What they wont do is put it in writing that these cars have no water leaks, for obvious reasons I suspect!
January 27th, 2008 at 7:43 pm
My wife bought hers in December and there is now a slight leak from the roof on one side. The dealer has said that the only other one to come back to them leaked at the windscreen joint, my wifes is on the o/s near the hinge for the two part roof. The dealer have passed her details to the ‘only company [NOT FORD] in the UK’ (and I quote) ‘that can fix the problem by replacing the seals’. Why can’t Ford fix it??? It’s their car!!?!?? The leak seems to be an intermittent drip that only occurs in severe rain and sometimes even then there is nothing. Other than that, great car.
January 27th, 2008 at 7:46 pm
Sorry, forgot to mention. Apparently production of the CC ceased at the moment. There was an article about it in AutoBild, a german car magazine. If i can find the article again and i’m allowed, i will post the link.
January 28th, 2008 at 9:21 pm
Just got cc3 back after 6 weeks at specialist repair centre (Basingstoke). Inside roof covered in hand prints mud in all footwells dust and bits of old seals throughout car including the boot, chips to rear bumper and bonnet, to make it worse still has wind noise at drivers window. But dealer has said he will fix these problems if it doesn’t leak.
BRING ON THE RAIN!!!!
January 28th, 2008 at 9:28 pm
Amazing got a call today from dealership and Ford will supply me with a hire car even though they can not give me a date of repair. Apparently I am top of the list???? I talked to a solicitor and they have advised me to give them 2 weeks to repair or give me a firm date of repair or I will reaafirm my rejection.
I will be sending the letter to all parties tomorrow recorded delivery.
January 29th, 2008 at 1:46 pm
Folks i’m heart sickened… my dealership has just called to say the provisional date of 6th Feb for my “fix” has been cancelled with no further date available..
Is there anyone else here from Scotland?
I have asked for a full refund but have been advise that the dealership will have to fax a fund form over to Ford UK and then there is no guarantee that they will provide me with a refund..
I called the managing director of Ford and his PA said he didn’t take calls but to put my complaint in writing.
I suggest we all start to do that his details are
The Ford Motor Co Limited
Mr Roelant De Waard (Chairman & Managing Director)
Central Office
Eagle Way
Great Warley
Brentwood
Essex
CM13 3BW
Tel: 01277 253000
Fax: 01277 211445
Also see below under “our values” I am asking him to stick by his values and ensure that we are all made happy.. one way or another.
Our Vision: to become the world’s leading company for automotive products and services.
Our Mission: we are a global, diverse family with a proud heritage, passionately committed to providing outstanding products and services.
Our Values: We do the right thing for our people, our environment and our society, but above all for our customers.
January 29th, 2008 at 3:10 pm
Hi Jean.
I wrote (960) about my CC2. I delivered my CC2 back to the dealer and asked for a full refund as the vehicle was not fit for purpose and had an inherent fault and advised them that under the supply of goods act i was legally entitled to do so. I have received a full refund only last week. Do not let them fob you off with promises as they have no idea of how to fix the leaks. Good luck.
Matthew
January 29th, 2008 at 3:19 pm
Hi Matthew
Thanks for letting me know, i’ve written to them again today stating that if they do not provide me with a date for the fix within 21 days I will reject the car.
I also bought at the same time as the car ford Gap plus service and ford uk insurance which can’t be utilised as it doesn’t cover the hired car i have.
What car have you purchase instead?
January 29th, 2008 at 5:05 pm
Hi Jean.
I have gone back to Land Rover, a new Freelander 2. My biggest concern with the CC apart from the leaky roof was how the future value of the car would be affected and what would happen if the leak was cured then started again in say a couple of years. My advice would be to get shot while you can so you don’t get stuck with a car that you may have trouble selling in later years. Ford will give you a full refund as I have had. I had my CC for 8 months and did 8000 miles and they took it back without any argument. Again, good luck !!
Matthew
January 29th, 2008 at 7:38 pm
Hi Matthew
Which dealership was yours as I have tried that route taking the car in rejecting the car etc, but the credit company will not accept the rejection as I have to let this permanent fix go ahead, or face a fight using solicitors. It could cost me up to £7000 pounds . My case and I am sure that your case Jean gets stronger by the minute as they can’t give us a date for this fix. Fingers crossed as I am very worried about the resale value too.
Jean I also wrote to Mr Waard and his team wrote to me and said they were very sympathetic to my situation and then passed the book back to the Ford CC customer services that we all have been talking to.
Wendy
January 29th, 2008 at 7:53 pm
Hi Wendy
Trading Standards have told me that once you have written to them clarifying that you are happy with the car with the exception of the leak that deems it unfit for the purpose sold and stating that you wish a date for fix within 21 days of reciept of letter you are legally entitled to proceed with rejecting the car as you have given them adequate notice and they can’t leave things indefinatly. I paid for my car cash but I think the same should apply regardless of how you financed it.
I bought mine as an ex demo with 12000 on the clock but paid top dollar as it’s top spec and to be honest never really thought about the resell value as I usually have my cars a good few years.
It does sadden me that it’s looking like i’ll have to take my money back and start looking again, anyone any suggestions to a nice four seater CC..??
January 29th, 2008 at 8:21 pm
folks i’ve just reported this to watchdog and asked if they would take a look at this forum to confirm what i’m saying.
PLEASE everyone do the same it only takes a few minutes to fill in the online form (they even ask if your happy if they contact Ford UK on your behalf)
http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml
cut and paste the link.. if we all do it you never know they may help us.
Jean
January 30th, 2008 at 8:14 pm
I was thrilled when I bought my CC3 last November - great looks etc - but within a week with rainy weather the roof leak appeared. Returned to showroom; they took it in a week or two later saying they’d fixed it but the leak was still there on the passenger side. Back again - and now it’s been referred back to the Ford CC Leak Team (that was when I got really worried - they have a team to deal with this?!) Latest news is that Ford will take it away for repair around 25th February. I think the Watchdog idea sounds good.
January 31st, 2008 at 12:56 pm
Does anyone know if the super fixers can get the job done? If they can, and Watchdog go live with this, aren’t we actually precipitating the loss in value of our cars that we all fear?
January 31st, 2008 at 1:27 pm
In answer to Jean, I am from Scotland and bought my CC3 from Dunfermline Auto Centre in September and it has leaked since the second week I had it. I too had a provisional date for Feb 4th, but quess what it has been cancelled with no future date given.
At present I feel the garage I bought the car from is fighting my corner and that it is Ford that is mucking us all about. The garage told me there are 2 centre dealing with these leaks, one in Flakirk and the other in Perth
I will give it another week, then I will be looking at what other option are open to me
January 31st, 2008 at 4:18 pm
Mary, I couldn’t agree with you more about my dealership Macrae and Dick Stirling have been brilliant, the guy who is dealing with my case is as fustrated as we all are.
Like I said in my previous post on 29th I wrote (AGAIN) to ford UK and guess what, i called today to ask for an update and the guy told me the the date of the 6th feb still stands, I asked why i’d been told by both my dealer and FordUK on tuesday it had been cancelled and he very cheekily said I have told you 4 times that the provisional date of 6th Feb stands as a provisional date. (to be honest i’m surprised as was my work colleagues that i remained calm given his attitued)
My dealer thinks the centres are in Glasgow and Aberdeen although can’t confirm..
Mary my advise is whilst you are waiting another week send them a letter stating that if they don’t give you a confirmed date within 21 days of reciept of letter they you have no alternative but to start the process of rejecting the car.
If your anything like me, you’ll hate the idea of having to give it up, i’d be happy to keep the car if the fix was successfull.. however you may want to look at Matthew’s comment about future depreciation etc.
Also I’d advise to register with watchdog, if enough of us do watchdog maybe able to help force Ford UK to get the Fix applied sooner rather than later… given that in the Ford mission statement it clearly states
Our Values: We do the right thing for our people, our environment and our society, but above all for our customers.
The right thing in this case would be to keep us the customers informed and happy.
Best of luck and keep us all up to date with any developments.
January 31st, 2008 at 5:53 pm
I have similar fears to Ian about the depreciation of the car now as they have stopped producing the mark one and these will depreciate much faster than the Mark 2. I did contact watch dog on their automated site but now worry as Ian said that if we make this public then the cars will be worth much less in 2 years. I planned to give mine back after 2 years and trade it in and need my deposit back.
I really just want my money back now and put this whole episode behind me. Thay have just 11 days until I reject the car unless i am given an acceptable reason for the delay.
February 1st, 2008 at 7:45 am
My CC3 has been away for three weeks now at the specialist centre!, I had a call from my dealer yesterday and he said that my car will be deleverd back to them on Monday. So lets hope this time its a success, would they really give it back if wasnt fixed after all this? hope we get some rain next week so I can put it to the test!!!
February 1st, 2008 at 9:37 am
Graham that’s brilliant that your getting it back, you’ll have to let us all know how you get on, if you don’t get rain (what part of the country are you in?) try a hose on full blast…
Good Luck..
February 1st, 2008 at 1:30 pm
Does anyone have the e-mail address at Ford for Roelant De Waard?. I work for a multi national company and know that sending complaints into the CEO personal mailbox gets a far better response than letters addressed to him as these are actioned by a designated team that he personally has no contact with.
I have decided not to wait another week to start the process of rejecting the car. I am sending a recorded delivery letter, but would like to follow it up with an e-mail personally to Mr De Waard.
February 1st, 2008 at 2:32 pm
If you get the email address please do share it with us as I’d also like to personally send in email to him. I know the email address for ford uk is loneil13@ford.com
Not sure what format Roelant’s would take.
February 1st, 2008 at 2:39 pm
PS see this article for more info on Roelant, seems he’s a top guy so if we could contact him, maybe he would help
http://www.topgear.com/blogs/planettopgear/037-waard-perfect/
February 1st, 2008 at 5:16 pm
KEEP OLD OF YOUR CC.S OR SELL THEM . I HAVE JUST SOLD CC2 FOR 24K . THEY ARE NOW GOING UP IN PRICE . FORD HAVE STOPED MAKING THEM AND YOU CANT GET HOLD OF THEM . IF A DEALER OFFERS YOU 1 . AND IT LEAKS . LET FORD REPAIR IT AND MAKKE 4 K .ANY ONE INTRESTED IN SELLI NG CC 1 2 OR 3 LEAVE DETAILS ON THIS WEB SITE
February 1st, 2008 at 5:27 pm
Just received call from dealer that my cc3 as been repaired at Ford sevice centre for once only fix and will be back with me on Monday in Manchester. will let every one know outcome next week
February 1st, 2008 at 6:35 pm
Jean, I live in Windsor dealer is in Uxbridge. I will drop a note ealry next week once I have it back. Im sure it will be fine, they have had it 3 weeks must virtually a new car!!!!
February 1st, 2008 at 10:18 pm
Haven’t looked at this site for some time after buying top spec cc3 july 2007 and receiving full refund september 2007. Why are you all messing around? These vehicles aren’t fit for purpose and obviously never will be. It’s simple, contact trading standards who will tell you what to do. Ford have set a precedent by refunding on lots of these vehicles already. Reject and get your money back unless of course you all have £20K to throw away.You will get your money back if you follow trading standards advice, lot’s of others have.
February 3rd, 2008 at 4:14 pm
A month after the fix and it’s still water tight.
February 3rd, 2008 at 9:21 pm
Have just road tested a cc2 and thought it was a great drive. Having now seen this site I wondered does anyone know of a cc without a leak or is this an across the board problem. Answers please.
February 3rd, 2008 at 10:45 pm
Iwas curios to see how much my cc3 tdci with full leather 800 miles on clock and as just had Ford fix for water leaks was worth against new shape cc and was told , no more than 14k . This car as only been on road for a month then as been stored from December waiting fix ., Thats a drop of 7k since delivery in late october . Thats the answer to depreciation on this car. Full refunds seem better option .
February 4th, 2008 at 12:26 pm
I never realised the extent of this problem. I have been suffering a similar fate since I purchased my CC2 in October07. The car has been into a local ford repair centre on two occasions - the leaks persist. I have finally been given a provisional date of February 13th for the CC team to step in. I am getting deeply concerned about Ford delay tactics and their lack of communication throughout the whole episode. They seem to be in a state of denial. It is obvious to me that our situation is due to a design fault and the vehicles should not have been released on an unsuspecting public. There… my tuppence worth!
February 4th, 2008 at 3:02 pm
Does anyone have a record of the number of Ford Focus CC built from and number of vehicles rejected?
February 4th, 2008 at 5:04 pm
just been offerd 15k from dealer i bought my car from 2 month ago for 20+ .6k loss in 2 months this is not right The dealers dont want them
February 4th, 2008 at 5:53 pm
Graham m,
Is the car leak proof now or hasn’t it rained yet? It usually starts to leak after it has rained in the night and then the seals shrink with the cold. I am now only a week a way from re affirming my rejection of the car if they haven’t given me a date for a mend or returned the car leak proof. I must say I want to get rid now as I have lost all faith in Ford.
February 5th, 2008 at 12:54 am
Wendy , I do not get car back untill wednsday ,but after getting these prices on how much the cc3. are now worth , i dont want it back , leaks or no leaks . If its worth 14-15 k now , what will they be worth in 3 years time . A lada would not loose that amount of money in 2 month
February 5th, 2008 at 9:46 am
I’ve just been given another “TENTATIVE” date of 20th Feb!!!!!!! argh… a day before the 21 days to reject car comes into play”!!!!!
Anyone else got a date?
February 5th, 2008 at 10:02 am
I was given a tentative date of 11th Feb but it will be very late in the week before they can confirm.
February 5th, 2008 at 5:04 pm
Further to my last post (996) I took my car in to my dealer so “Ford could come in to my dealership and fix the leak” only to be told what I knew already from reading this site that my car has to go to that special place. My dealer just wanted to water test it to check it leaked - err hello!!
Other than the leak and a couple of other things it went in for I wanted them to check the gear box as I really struggle getting first gear and on a number of occaisions it has popped out of gear and is particularily worse when the car is cold - has anyone else had this trouble?? My dealer is saying there is nothing wrong with it but I’m not convinced and wondered if anyone else was having similar problems. maybe it’s just another design feature along with the water feature :-)
February 5th, 2008 at 6:13 pm
Just called the service centre and apparently they are trying to get me a date sorted out, and tentitive one I think. I asked them if they had received my letter telling them that I would reject if no firm date or if the car isn’t mended by next Tuesday. They are aware of that and are probably devising a new date to give me so that I wont reject
The way I feel I think I will reject with any date unless the date is next week.
want out
February 5th, 2008 at 11:43 pm
I did not realise how many crs had the same problem as mine. I had heard there was a problem but when I orderd my car in November I was told that the fault had been rectified and I took delivery of my new car CC3 full leather interior on 30/11/07 but on 27/12/07 I nicknamed it The Mobile Foot Spar. At the moment I am waiting for my solicitors to advise me as to what to do next (I suggest any of you who are thinking of going down the same route as me check you house insurance as I have a clause that entitles me to £50K legal fees)Like many of the comments prior to mine, the actual car is fantastic and my younger daughter cant understand why I want a full refund as according to her logic “It only leaks when it rains” ah well that childrens logic.
February 6th, 2008 at 6:51 pm
still selling focus cc.despatched a cc2 to a lottery winner on 060208…hope we dont get sued???????????
February 6th, 2008 at 7:24 pm
Lets have some good news on this site then!!! I got my CC3 back after 3 weeks in repair centre and its NOT leaking anymore (touch wood). I also had a couple of parking dents on the car and Ford have said that will sort those out also, so happy days, I hope!!!. I will keep you all informed if the car starts to leak again, but I am keeping mine as I really do like the car and hopefully it will stay leak free from now.
February 7th, 2008 at 11:48 am
Re. 974 Keith: “seal warranty runs out in March”, please be aware that although car has a warranty for three years, trims and seals only have one year warranty! After that you’re on your own and I reckon they won’t be cheap to repair/replace! My CC3 returned from the Special Place worse than it left… Now leaking like a seive.
February 7th, 2008 at 1:03 pm
P.S. Heard this fronm the dealer!!!
February 7th, 2008 at 5:16 pm
I have got my cc2 back and it doesnt leak, horray!!!! As I was going through the ‘committed’ stage and not having it for two months, I have been given the premium warranty which includes free servicing up to 50,000 miles. Don’t take any rubbish from dealers and say you expect some sort of goodwill.
February 7th, 2008 at 6:19 pm
Cheryl & Graham, that is really encouraging news! I really hope Ford have finally found a fix for the leaks. It’s a fabulous car and I am prepared to wait the two months I have been told it may take for my CC3 to go for the fix if the results are a leak free car. Lets hope we start to see more positive feedback on this site from people who’s cars have gone to the specilaist centres :-)
February 8th, 2008 at 11:10 pm
Got cc3 back on thursday from specialist centre all clean and valeted .I have done lots of water test and so have dealership, great news , no leaks . I am now waiting to see what form of compensation I will be offerd as I have already got servicing package .Nice to have my own car back after 2 months but the brand new mondao Iwas given to use wasnt too bad , infact they are very good. anyway , I hope not be watching this site as often . GOOD LUCK EVERYONE
February 10th, 2008 at 12:48 am
Our CC3 has now covered 5000 miles (57 Plate) and has been completely leak free. Has any one else had a problem with the windows? The nearside front window frequently re-opens (to half way) when closed from the passenger door switch or the key but is OK when closed from the drivers door. As can be expected when att the Ford dealer it works correctly
Simon
February 10th, 2008 at 7:22 pm
hi just got cc3 from dealer spoke to rep about leaks .he told me they were all sorted out .so took car home feeling very happy with the car loved the way it drives and handles.But guess what 24 hours after.was back at the bealers with leaks in the roof.He was very apologetic and very embarrassed.He has arranged for the car to be sent to specalist to have the roof leaks fixed.he said it one of fix .Where do i stand if it does not work do i ask for a full refund would love some advice on this yours trevor.
February 11th, 2008 at 3:25 pm
Surprise! Surprise!
My February 13th appointment with the “CC team” from “Hanger 13″ has been cancelled. I’m told they have run out of seals. The excuses are worse than the customer service! No new date on offer and all fears expressed earlier on 1040 are now confirmed.
Trevor……………prepare yourself for a long haul!
Rob
February 11th, 2008 at 4:41 pm
what is this about 21 days to reject the car please help on this as i do not know about this
February 11th, 2008 at 5:17 pm
Hi Trevor.
I had my CC2 for eight months and rejected it and got a full refund. Don’t let the dealer fob you off. You are legaly entitled to reject the vehicle under the sale of goods act as the vehicle is not fit for purpose.
February 11th, 2008 at 6:07 pm
HI Trevor,
I would try and reject it now but it all depends on your dealer and how you paid for it. I tried to reject mine after the first fix and Ford Credit refused saying that I had to allow this new permanent fix to go ahead. trading standards told me that I could reject it etc and I did all they said but then they left me completely high and dry when I needed them as it was for more than £5000 more than the small claims court. They said they couldn’t advise me any further and to contact a solicitor, which I did, actually 3 of them who all advised me to let them do this new fix.
They said dealing with motor companies is very tricky and that the law does state if they can fix it you have to let them.
I have now been told that my car is in the specialist centre as we speak, amaizing what a letter can doto speed things up.
I will take the car back and pray for a down pour as water testing i.e. hose pipes doesn’t work. If it then leaks I will definitely reject the car, hopefully it wont!
February 11th, 2008 at 7:43 pm
Here’s an update on my posting above (no 931)
Our car was picked up on May 19th.
We didn’t notice any leaks until September and it went in 3 times to be fixed; all attempts failed.
Ford got on the case and were going to get their specialists to fix it.
However, they then decided to just give us a new car.
Then, according to our dealer, they changed their mind.
Our dealer got back on the case and we’ve just had a call to say they’ve changed it back again and we are now going to get a new car.
Ford did want to charge us for the amount of miles we’ve done (only 5500 now) but have now agreed not to.
Our dealer (T C Harrison, Peterborough) has been brilliant. Next time you need a Ford, I would suggest you go to them.
So, we now just need to give them a few options on what colour etc. and we should be sorted…providing this new car does not leak!!.
We have a CC3 in Aqua blue (see photo on my MySpace site) with saddle leather interior, luxury pack and rear sensors so we want the same again. The only thing we may change is the colour; Grenadine red looks brill, as does Iris
February 11th, 2008 at 8:10 pm
Haven’t checked out this site for a while, but hadn’t ssen any CCs on the road at all. I pulled out of my order in Sept 2007 after waiting 8 months for my CC2. Took delivery of my Astra Twin Top Design in October and love it (and it’s dry!). Always thought CC2 would be my dream car and was devastated to have to pull out, but can honestly say I haven’t regretted it once. Hope you all get the right car for you!
February 12th, 2008 at 8:36 pm
Thought I would join the forum as I purchased a CC in December from Gates in Harlow - Was told by the dealership that problems with leaks had been sorted with the CC. Picked it up in January and guess what it leaks. Agree with you all as regards Ford Direct Customer Care, there is no customer care full stop.
I’m hoping that the dealership will be pro-active in sorting this out but so far all I have been told is the parts come from italy and they have a backlog of CC’s to repair! Love the car just can’t understand the lack of customer care from Fords themselves.
Will keep you posted with my progress fingers crossed!
February 12th, 2008 at 8:49 pm
thanks all of you for your replys i spoke to dealer he said it will go to cc team for one fix if it dose not work ford will buy it back lol. will have to wait and see . I love the car so hope they can fix it as i dont whant to let it go.think i might be in for long haul.have been out in this sunny weather TOP DOWN WOW LOVE IT . come on ford fix it for me trevor
February 14th, 2008 at 3:49 pm
Looks Like my new tentative date of the 18th is cancelled as well (see 25 & 30 previously). When I phoned the CC team today they said it was unlikely it would go ahead and if I didn’t hear from the tomorrow telling me it was going ahead they would call me sometime next week with another tentative date.
Do you reject the car through the Ford CC team or through the garage you bought the car from? ‘ cuase unfortunately it looks as if that it is what it is coming to.
February 14th, 2008 at 4:14 pm
Mary,
Your beef is with the garage. I know they are nice people but you have to get serious. Mark your letter “Letter before action”. Send your threat of rejection letter to the service manager of the dealership and then copies to the dealership HQ (if applicable) and to your finance company (if applicable). You mustn’t expect too much, these things take time and you are in a very long queue.
Good luck
Fae a fellow sufferer.
February 16th, 2008 at 11:11 pm
Still no leaks after a week of coming back from Ford . Had car cleaned again today and not one drop of water anywheare to be seen . It does look like they have now sorted problem Still waiting to test in rain as yet , its been top down weather.
February 18th, 2008 at 4:08 pm
well 4 pm on the 18th and Ford UK are still UNABLE to confirm that my date tentative date of 20th!!!! I think it will be cancelled but they are holding of to the last possible moment to tell me as i’ve already given them notice that if it is not in a specalist center by 21st I am rejecting the car, i went to my dealership on Friday to empty my personal things i’d left in CC when it went into garage and adviced the garage that I will be in at 9am on 20th with letter stating I am rejecting the car. The last thing Ford will want is to payback all my cash, it certainly the last thing my dealership wants but are understanding. The manager today asked if I would take a new CC3 if offered and ofcourse if it was the same spec as my original and the same cost I wouldn’t hesitate as the car is fantastic.
Will update you all tomorrow…
February 19th, 2008 at 12:39 pm
WAY HEY I’m so happy… it’s confirmed my car is being taken to that magic place (in Perth) tomorrow to get fixed.. fingers crossed i’ll have it back soon and all will be well…
Mary Kemp - how are you getting on with yours? Have you recieved another date yet?
February 19th, 2008 at 4:38 pm
Nope - When I call about a new date I am being fobbed off with call backs that never happen. So I phone them at 4.30 before I leave for home and they say they were just about to call me but there is no update and they will call me tomorrow. I am near my 21 days for rejecting the car but does it go from when I sent the letter or from when they acknowledged receiving it?
Believe it or not I am still hopeful
February 19th, 2008 at 9:43 pm
Follow up on my message 1023 - I was told by the dealership that Ford had given a tentative date of 25th February for my car to be taken in to have the leak fixed. Today they called, toe tell me that unfortunately the date has been put back to 17th March. Why didn’t I feel surprised?! I shall write a letter in the next couple of days, summarising the catalogue of sorrows, and send it to Ford as well as the dealership. Such a lovely car, so good to put the roof down just because you can!
February 20th, 2008 at 8:31 pm
hi all just spoke to my dealer at last got the truth out of them . just told me its going to be a long time befor i get a date for car to go in to cc team. When i first asked them they said it will be about 7 to 10 days that was three week ago.they tell me now they have five customers waiting for dates think i am last on list .Pray of sunny days
February 20th, 2008 at 8:50 pm
Before buying a Focus CC 3 2litre TDCi Cabriolet I checked with a friend in senior management with Ford in Coventry. He agreed it was a great motor, but strongly advised me against buying one until after April 2008, when factory modifications will be built into all the roof seals. Apparently buying any available model now is a big risk, because it it will certainly be a ‘prefix” model and will will be a ‘mend and make do’. Good new is that anything rolling out of the production line after March should be okay and Ford are backing this up with a a full three-year warranty on seals. So insist on knowing the build date when buying a new model and if the dealer can’t provide the written evidence, don’t touch it with a barge pole - unless you can get at least 25 per cent off list price.
February 20th, 2008 at 9:28 pm
Mary - my advice is to call Ford UK everyday, get them to let you speak to the member of the CC team who is dealing with your case.. Re iterate the fact that you will be rejecting the vehicle as per your letter of “whatever the date” (by the way 21 days start from the day they recieve your letter stating your giving ADVANCE notice) you WILL be left with no alternative but to reject the vehicle as “unfit for purpose sold” slip into the converstation that you have taken advice. Try (as hard as it is) not to get angry with them, and if they say you have to give them the oppertunity to fix before they would consider accepting your rejection of vehicle tell them that you have given them 21 days notice which is now coming to an end. Call your dealership (I should mention it would be good to send copies of all letters to Ford to dealership also) let them know that as the 21 days notice is up you have no other option but to reject vehicle. That’s more or less how I was and all of a sudden at 3pm the day before its due to go in I get confirmation it will indeed be taken in… and i’ll have it back next week…
Mary let me know if you want my email so we can chat furter.
February 20th, 2008 at 9:29 pm
Jill - see message 1075, i’m happy to exchange email if you want to chat outwith here.
February 20th, 2008 at 9:33 pm
Trevor in order for them to take you seriously you need to let them know if they don’t fix within reasonable timescale then you will reject!! This advice was given to me via trading standards, they say that this is the reasonable way to deal with it. I don’t mind letting you have copies of my letters to Ford UK (who you should be contacting as well as your dealership)
Its ok praying for sunny days but being scottish I know summer normal means rain most of the time…
February 21st, 2008 at 9:51 am
I received a phone call yesterday from my dealership confirming I have a firm date of Thursday 28 Feb for my car to go to the specialist centre for repair. I had originally been given a provisional date of 17 March so am very pleased. Ford have agreed to provide a hire car whilst they have mine. Here’s looking forward to getting back a totally leak free car and enjoying what is a truely fab car :-) I’ll let you know the outcome of the fix.
February 21st, 2008 at 10:36 am
YES ford have finally repaired my vehicle and i am EXSTATIC. i cant beleive the excellent customer service i have had. i have had the car back now for a week and no leaks. i think they have finally got the problem sorted at thes special centres. for all you crazy people asking for a refund you will regret it. trust me this car is a head turner even though its been out for a year. a guy has offered £26000 i only got it for £18000 . i still aint selling it as i love it so much. trust me you dont want to reject it just get it fixed
February 21st, 2008 at 8:28 pm
thanks j. I would like copies of letters if that ok and a address of ford uk .thanks for your help trevor
February 21st, 2008 at 8:55 pm
trevor email me pinkfluffythong@gmail.com…
February 23rd, 2008 at 6:45 am
I cannot believe the sheer volume of people with the same problem! I have a water leak and very loud rattling noise from the rear. The water leak in my vehicle is quite severe with water everywhere, particularly running along the dash and into the housing of the door controls. Q. Could this cause the electrics to arc and fail? If so is this vehicle un- roadworthy? Q. Why is Ford selling a vehicle that could cause an accident? This surely can’t be right.
Just to give a brief rundown on events so far. Bought new CC3 in December 2007, noticed leak by 2nd Jan 2008. Reported leak to dealership, told vehicle will need inspection, then told vehicle will need to go to specialist centre of repair nearest date 17th March 2008. (This date seems to pop up quite a lot!) To wait three months after purchase seemed very unfair and distant.
I caused a big uproar at the dealership and was then told the parts were on the way from Belgium and it would be repaired on 4th Feb, should take about 10 days. A month for repair still seemed a little far, but was just glad I had a date. They provided a courtesy car. By the 16th Feb still no vehicle, by the 18th I was told by the dealership that the repair had not been started as there was a delay with the parts and that they did not know when the repair would begin!! (17th March I bet!)
It was at this stage that I had had enough. On February 19th I instructed my dealership that I no longer wanted the vehicle, as it was unroadworthy and I was not prepared to wait three/four months to get it repaired. They fully understood and agreed to help me with a commitment from Ford to purchase the vehicle back. I then reported the vehicle to Ford Customer Care and got a case number. They promised to ring back within 24 hours. By 22nd February I still have not heard back from Ford Customer Care.
So here I am, I will keep you all updated on my progress, but I can’t help but wonder about a few very disturbing issues:
Why is Ford continuing to sell a vehicle that is clearly un-roadwothy? Will it take a serious RTA to stop them selling this vehicle?
Why has this whole fiasco not blown up yet? Surely Watchdog/similar TV shows would love this story.
Why is this serious vehicle fault about the vehicle more published? I would never have bought the vehicle if I had known of these problems.
If anyone has a view or comment I would love to hear from you.
February 23rd, 2008 at 11:30 am
I am one of the posters from way back. This car is worse than a joke its dangerous. To answer you feers about FORD it has been proved that back in the sixties in America Ford kept selling one of their cars after a number of fatalities from fires and explosions. It was the case that there was a design fault and the car was prone to explosion and fire. They calculated that the would make enough money to pay for all the future deaths and profit if they kept building the car. So they did. Ford are driven by sales nothing else. They dont care about people. As soon as they have your money there is no look after you culture. Its take the money and run. After the Focus carry on I bought my wife an Astra Twin Top. The car is as good, it was cheaper, the whole experience was far more enjoyable than the Ford experience. To every one you are entiteled to a full refund. That is what the law in the uk says regardless of what Ford or any dealer tells you. Take your cars back, reject them in writing and tell your dealer he is responsible for any cost you have between now and getting your money back.
February 23rd, 2008 at 9:38 pm
I cancelled my order for a black CC3 in Oct 2007 and received a full refund of my deposit.I was gutted as I love the look of the car but I was not prepared to take the risk after reading this site.I have continued to read the entries as I have not ruled out buying a CC in the future if the problems are sorted.Today I visited a local dealer and asked when the new shape CC was going to be available.The salesman said from approx middle of April/beginning of May the brand new CC will be in the dealerships.He admitted to me that no-one should be buying a CC before this time.I will still be waiting a while to see if the problems have been rectified.
February 25th, 2008 at 5:33 pm
I have let them take the car to the specialist centre and this was on the 4th of February no one can tell me when it will be returned to me and the customer service centre are not talking too. I am at my wits end now after rejecting the car on the 26th of November to be told by a solicitor it was risky to fight them as they have got a permament fix now and the court could rule to let them fix it.
So on thwe 12th of December I let them fix it and I am still waiting. My contract is due to run out with Ford Direct in 18 Months and I have paid for the luxury of a leaking car for the 6 Months I have had it. I have only driven it for approx 2 Months of this.
I am seriously contemplating rejecting the car now and will have to risk an expensive fight I feel.
Any suggestions or advice would be appreciated.
I know trading standards say you are entitiled to a refund but there are lots of circumstances that could rule in favour of letting them mend it.
February 25th, 2008 at 5:54 pm
Wendy - my car went into the repair centre on 21st January and after losing it with Ford Customer Services this week, my dealer told me that the fix is successful and it will be back this week. Ford CS were appalling - they said the same to me. Didn’t knwo where it was/didn’t know when it would be ready etc. etc. I was fuming. If we allow the fix and it still leaks then we can get a refund with no hassle. Ford CS also told me that Ford would not compensate!!! They have just made matters worse for me at a time when I have been more than patient. I will fight all the way now if the fix is not successful. Will keep all posted
February 25th, 2008 at 8:23 pm
Hi All
Ford Direct collected my car from the dealership this afternoon. I have left it up to the dealership to sort the problem out, they have said it will be with ford direct for 2 weeks. I did hand a letter to them stating they have 21 days to repair or replace the car. I have my fingers crossed as I really like the car, missing it already.
February 25th, 2008 at 9:23 pm
bought car begining june 2007 went in for leak august told solved 2 days later it leaked worse went straight back in told now know how to fix it but day went to collect it was raining and the water had come back in. they kept the car again to repair and its been back again its still not done so with alot of chassing about i finnaly got told i could have money back. sighned over log book as they wanted that before cheque bit 11 days later i still not have had the money. My car has been in repair centre over 30 wks and i only had it for about 10 wks not had to pay back millage as only done about 3000 am waiting for compensaton but not heard a thing from them once they got log book and car. I am now having to chase them again for my cheque how long does it take to sign! .
February 25th, 2008 at 10:32 pm
Why didn’t you post vital information regarding factory modifications to new Ford Focus CC’s after March? My friend at Ford says they are also incorporating a new front end. Would have thought this info was more important than yet another tale of woe about dodgy roof seals, which evryone knows about.
February 26th, 2008 at 8:15 am
Action at last, I have to deliver my car to the garage tomorrow to get uplifted to go to the repair centre. I am so happy it is getting repaired as I really like my car and don’t really want to reject it.
So fingers crossed it comes back OK.
What are you all looking for in way of compensation for this problem? Do you claim from Ford direct or the garage and do you wait until the car proves that it is no longer leaking?
February 27th, 2008 at 7:48 pm
Mary - don’t get too excited. I’m afraid my CC3 has been to the “expert” repair centre cos it has leaked since last summer, has been returned still leaking and damage has been caused to the body work too. Gotta go through the commital process to get my money back from Fords now. Hope they treat yours better than they did mine.
February 27th, 2008 at 8:21 pm
Barry, it might have escaped your attention, but it rains a lot in Britain. And when you are on your way to a business meeting, your new suit has its sleeves soaking wet and you smell of old dog because of the prevalent mould in the car, then thinking “Hey, I’ve got a new front end” is going to be scant comfort.
Especially when you will probably run that front end into the guy ahead of you, as you can’t see out of your irredeemably steamed up windows.
February 28th, 2008 at 8:02 am
Mary,
I waited until they had fixed the leak, the rattles they have minmised to some extent but they are still there and some more have appeared in the doors recently but they cannot do anything due to the new seals. Anyway, I carried on with the rejected, however they rang me to say they were giving me compensation if I didnt want to carry on with the rejection. They gave me free servicing up to 50,000 miles, three years worth of breakdown cover and resprayed my bonnect due to a chip. I am happy with this and can say the garage are extremely willing to help, basically to keep me happy and off their backs. Good luck with your card and I hope you get it sorted. Mines great to drive and I’ve only seen 3 others on the road since Sept.
February 28th, 2008 at 10:52 am
Well mine.. is still in the specalist centre, and the date of Monday 25th for the return of it has been and gone. I’ve contacted Ford UK and spoke to both Derek and Sandi from the CC team.. no news will call you back with update.. no call.. Dealership doesn’t have any info.. so got them to tell me where the flippin centre was John Martin Perth, called them spoke to mechanic and low and behold, he tells me he has 8 cars in to be fixed, the delay seems to be that the wrong seals were sent to them to be put on the guy that’s doing the fixed (who incidentaly is on a training course for welding this week) refused to use the seals sent as it wouldn’t fix the problem and has had to wait on the new seals arriving, these were on 2 month back order. However he says they are now starting to trickle in and they have recieve 6 so far. His realistic timescales for my car is another 2 weeks… Basically all Ford UK have done is move my car to John Martins the day before I was formally about to reject it and now Trading Standards tell me I must give them the oppertunity to fix.
I agree whole heartedly with Cheryl… the car is a beauty outwith this issue and I have only seen one other on the road.
February 28th, 2008 at 11:41 am
Hello everybody,
Here is an update on my story.
Please see my previous posts at 459, 735, 875, 931, 948, 008 & 063 for the story so far.
I went to my dealer this morning (T.C. Harrison in Peterborough) to see the replacement CC3 that Ford is giving us under their ‘Commitment’ scheme.
It’s the same spec, CC3, Luxury Pack, Sensors etc. as our current car but we’ve gone for the ‘Iris’ colour.
It’s going to take a while for pre-delivery stuff to happen plus transfer of our ‘cherished’ plate so we don’t expect to take delivery until mid or late March.
While I was there I learnt quite a lot which I’m sure you will all be very interested in.
This dealer is one of those set up around the country that is currently doing repairs. I don’t know how many more there are.
I counted 6 CC’s sitting outside waiting their turn in the workshop; maybe your car was one of them?
The original batch of replacement seals sent over by Pininfarina were the old type so this delayed the fixing process until the new type arrived.
Each car is allocated 16 hours work time to carry out the replacement of seals.
This equates to two working days so you can see why the whole thing is taking so long.
If your car is the sixth one in line of those I counted this morning, it will be two weeks (taking weekends into account) before it gets its turn.
The VIN Number of our new car is about 4000 on from our current one so, if all of those cars are in line for the fix, it’s going to be a long job!!
Ford are shipping the cars in from all over and up to eight arrive at a time.
Now, here’s the good news “None of those which have been fixed with the new seals has experienced any more problems”.
Please feel free to ‘e-mail me direct if you want to: djcrawt@zoom.co.uk
February 28th, 2008 at 9:08 pm
Does anyone know the history of a black CC2 Diesel reg MJ57 Y2Y? Apparently registered in November. Have seen it in non-Ford Dealers in Greater Manchester area. Stunning looking and reasonable priced, but very wary due to general issues listed on this site.
Any knowledge of leaks etc?
February 29th, 2008 at 9:32 am
Miss Babs
How much are they asking, how much mileage has it done? Ask the dealership about any KNOW water ingress issues if he says NON, point him to this site.. if he says there HAVE been but that CC is not one of the problem cars ask him to put it in writing… they are fantastic cars except for the leak…
The one you are looking at maybe a late make.. not sure about anyone else but mine is an 07 plate…
Good Luck
February 29th, 2008 at 11:05 am
Babs,
Take a look under the nearside windscreen wiper and make a note of the VIN.
If you take a look at Nitro’s forum (URL somewhere on this thread), you can find out the production details from Ford’s inventory system, by posting the VIN.
February 29th, 2008 at 5:53 pm
RE: POSTING NO 097
Hi Miss Babs,
Please check that registration number again.
There is no such number as: MJ57 Y2Y
I think you’ve got that ‘2′ in between the two ‘Y’s’ wrong.
If uou can supply me with the correct reg, I’ll ‘e’ mail Jon and ask him to check on the build date & reg date.
Unless of course he has already read your posting and is already on the case.
David Crawt
March 1st, 2008 at 11:17 am
I would like to know if any one has started leagal proceedings against ford for the leaking roof probs. If so how have you got on?
Perhaps something to be considered is if we all did this in mass.
March 1st, 2008 at 6:34 pm
Previous listing 1049
MICHELLE
We started legal proceedings and so far our solicitor(paid for by our house insurance)sent the first letter to Ford on 26 Feb asking for a refund within the next 14 days and on the 28th Feb the Fords Dealership I bought the car from sent me a form that is headed up To Be Used For Fords Bury Back and not Exchange of vehicles so I take it that we are going to get a full refund however our solictor said that Ford should have sent the form direct to them and not us and I am now just waiting for instructions from the solictors. Just for your information our house insurance is with Nat West Insurance Services.
March 2nd, 2008 at 8:57 am
I was driving down the A17 in Lincolnshire yesterday in the Holbeach area when I looked in my mirror and saw a Focus CC travelling behing me.
I couldn’t believe it really.
There aren’t many of these cars on the road and to have two travelling along in convoy in rural Lincolshire was a bit unusual.
Anyway, as I turned off towards Boston, the Black CC, reg number YC07 YJL, came alongside and continued on the A17 towards Sleaford.
Was that you?
It would have been interesting to have stopped in a lay-by and had a chat.
If it was you, ‘e’ mail me: djcrawt@zoom.co.uk
March 2nd, 2008 at 4:40 pm
Hi fellow wet drivers,
Just to update my last posting of #1083.
One good thing through my whole leak (& rattling noise) experience is that my dealership (Essex Ford Rayleigh) have been very understanding and helpful, unlike a lot of the dealerships that have been recently posted.
I got a call from the dealership on Friday (29/02/08) to let me know that our vehicle has been accepted for commital, and that I can go in on Monday (03/03/08) to sign off the log book/paperwork and to either choose a replacement vehicle like for like, New 08 model or my full money back. No news on compensation for personal number plate……..yet
Q. Can anyone tell me if the new 08 models have the same leaky roof/rattling problems?
Q. Does anyone know when the new 08 model is available in UK, I have been told it is late April/ early May?
Really would appreciate some answers if anyone has any…….
March 2nd, 2008 at 6:57 pm
Hi Mark, yes I can offer some information. I was one of the 660 orders that Ford cancelled for the original model CC. I re-ordered the facelift version or what will probably become known in time as the Mk2. The Mk2 is being built at the moment. Mine was built on the 21st Feb and is due to dealer the 29th March. In terms of whether the Mk2 will leak,it shouldn’t, but according to my dealer, they do intend to run some tests on the car before PDI (not quite sure what that means). The dealer isn’t overly confident that it won’t leak but as has been reported elsewhere suspects that as the Mk2 is being fitted with the lastest seals it should remain water-tight. ESP is standard on the new car, however, the new car is more expensive than the model it replaces.
March 2nd, 2008 at 8:59 pm
Mark,
I have been old that Pininfarina have switched supplier for the roof on the new model.
That does not imply the the QA has been tightened up, but I would imagine Ford have given them a severe bollocking over this debacle.
March 3rd, 2008 at 5:12 pm
Here is one you migh want to try mark. I chose the exchange back in Nov, but knew the leak wasn’t solved…Why?
My dealer got me £1500 cash (I am not Jocking!) just to stay with Ford. You might want to see what your dealer can do for you. Can give you full story if you want but overall I got about £3000 worth of money / extras!
Eddy
March 3rd, 2008 at 5:21 pm
Mark (orignal posting 1083, Essex Ford Rayleigh)
How long did it take for them to make a decision with regards to the commital?
Are you now without a car?
Michelle
March 4th, 2008 at 6:15 pm
I have just got an ‘08 plate last Saturday, and guess what?….. mine leaks too. Not to mention the bloody massive scratch on the boot. It’s off to the body shop in Altrincham tomorrow to get fixed, and I’m waiting for a date to get the roof fixed. Is it worth getting it done? Or should I ask for it to be replaced with the MK2?
March 5th, 2008 at 5:35 am
Hi Michelle,
Once I actually decided that I no longer wanted that particular vehicle, the committal was accepted in a week. But remember, every case is looked at on an individual basis. I had a lot going for my case as I had been let down on three separate occasions to get the repair completed.
My fault(s) were first reported on January 2nd, two weeks after I purchased the vehicle in December, I had less than 300 miles on the clock. The first date for repair was 17th March, I was not going to wait that long, after lengthy dialogue with the dealership, I was given January 24th, this then went to Feb 4th with a completion date of around 18th Feb. By 19th Feb I was told that the vehicle had not begun it’s repairs. That was when I decided enough was enough. (By the way by 29th Feb the vehicle had still not begun its repairs!!) I let the dealership know that they were in breach of contract under the sale of goods act 1979, and they agreed with me that I had been more than lenient with allowing time for the repairs, and that Ford should commit the vehicle. They completed the forms on my behalf.
I did get a call from the specialist CC call centre to say that Ford were not prepared to commit the vehicle and that they were still allowed to get the vehicle fixed. If you get this call, my advise is to let them have it!!. These so called specialists are just reading from a script. I recorded my conversation with this team (after advising them it was for training purposes only) and really let off. Made me feel a lot better. How can Ford
try to justify what has happened here? They are in the wrong and they know it.
I am not without a car, as my dealership arranged a hire car replacement, which I still have, and will keep until my new vehicle arrives.
My advise to anyone out there with the same scenario is to read through these cases. I gleaned a lot of information from this forum and I am indebted to Topgear. The information I attained has led me to a (hopefully) satisfactory conclusion.
I will let you all know…..
March 5th, 2008 at 11:27 am
HI
I completely agree with you Mark I have been led down the same path as you. Have rejected the car and let them fis it and have waited since the 12th December for a fix. Still no car apparently it is fixed but haven’t heard. The customer centre is a farce my personal case holder Derek never calls and I think is sick of me. I finally had enough of this unbelievable situation having only driven the car for 63 days the car being mended foe 105 days.
Went into the dealership with my father and said didn’t want it back wouldn’t accept it back mended and I wanted a replacement. I am keeping the hire car until they sort it out. The whole thing stinks and Ford haven’t even had the courtesy to call me since the 4th February.
I am going to fight this now as it is completely unacceptable to be paying for a top speck car and not having the pleasure of driving it.
March 5th, 2008 at 1:54 pm
Wendy i’m glad i’m not the only one who has issues with Derek, he never calls me back either, after reading Marks post this morning I called FordUK, asked to speak to Derek, told he’s not at desk said I’d hold then after 15 minutes hung up, redial got someone else asked to speak to Derek again was told not at desk advised that I was recording the call put on hold then told to stop the recording immediatly or the call would be cut, I said I had taken advice and that I was legally entitled to record the call providing I had advised the reciever, put on hold again, then told if i didn’t stop recording i couldn’t speak to Derek, so said I’d stopped and finally got Derek who was of no use what so ever, he said that he hasn’t had any news, I asked him to call the specalist and he told me they only communicate via email
The whole thing is a farce!! So much for Ford Mission Statement, i’m at a loss as what to do as I understand it now the car is in the specalist centre I must allow them the oppertunity to fix.
Does anyone know if this is correct????
March 5th, 2008 at 2:13 pm
After writing to Mr De Waard (chairman) had my car taken in to the special place on 12th February got it back after 2 weeks and it is perfect - not a drop of water to be seen!
I am really pleased as I didn’t want to let the car go.
March 5th, 2008 at 2:16 pm
Chris
Do you have an address for Mr De Waard, please
March 5th, 2008 at 2:51 pm
Mr Roelant De Waard
(Chairman & Managing Director)
The Ford Motor Co Limited
Central Office
Eagle Way
Great Warley
Brentwood
Essex
CM13 3BW
Hope this helps
March 5th, 2008 at 4:02 pm
I have a French CC - it came with a leak and knocking noise from the roof where it joined above drivers seat, very irritating. After almost a year it finally went in for a fix at a regional French garage. No leaks (so far) no knocking from the roof, but the roof does now give a sort of creaking sound, especially at low speeds. Is this normal noise for a CC or should I complain about it to the dealer?
March 5th, 2008 at 4:06 pm
Hi Fellow Drivers
I bought my car on 1st sept 07 i have had it six months and in that time it has had the specialist repair twice. I had it back on January the 30th and discovered that the roof did not operate properly. A day later this was fixed and the car was fine and no leaks. Not to last though as it is now leaking from the original, original repair and has been booked in for the third time for the specialist repair centre.
My dealer is Cwmbran ford who have been excellent and the specialist repair centre is Newport. However there is no feedback on what happens to the vehicle when it is in the centre.
So I wait again with supposively six months left on my 12 month water ingress policy. I contacted trading standartds today who informed me that claims can be made for up to 6 years on anything that was prematurely faulty and these cars are. (So things may be looking up!)
I am loathe to return the car and wish to hear from anyone who can clear up information on this water ingress 12 month rubbish.
In writing this down i only feel guilty that my car is due for third repair and that some people are still waiting for the first opportuinity. At least you can look fowrad to the fact that revised seals were introduced to the centres in February.
As to ford customer support these have been most unhelpful and although today i managed to obtain the name of my case dealer Gtam he was otherwise engadged in a meeting.
Kathryn
March 5th, 2008 at 6:06 pm
My car has been in five times to fix the leak over 9 months and I finally had news on Tuesday that the committal paperwork has gone through and they will buy the car back. The garage I have been dealing with have advised me not to have another CC cos they can’t guarantee the new ones won’t leak. They have, however, offered me an excellent deal on having another ford from them, at cost. Can’t complain about the service I have received from them, Ford Customer Services on the other hand have been no help at all through all this.
March 5th, 2008 at 9:00 pm
Mark,
Thank you for letting me know those details.
I got my car from R T Rates in Essex. I picked my car up April 07 but had no rain until May so it wasn’t reported until then. My car has been in 3 times for the so called fix and it has started to leak again. Since the last fix I had not had the roof down until recently. We had a couple of sunny days had the roof down, hence the new leak……it has also been in to have the window fixed. I have been fighting this all the way and I just can’t seem to get any where. I have sent them a letter from trading standards (sale of Good act….) but thanks for the tip about the specialist team… I must say that I do feel that my dealership have been helpful but…sometimes I think that they are really nice so you don’t let rip at them. Not this time though..if the comittal is refused I will go mad.
March 6th, 2008 at 1:23 pm
It’s been a few months now since I was given a full refund for my faulty CC but I’ve been following this thread with continued interest. Some of you are saying how helpful and nice your dealers are being, and that Ford is the bad guy in all this. Don’t lose sight of the fact that your contract is with the dealer, not the manufacturer. The seller of the car and not the maker is responsible for dealing with complaints and you should be pressing them hard for a refund if you feel your case warrants it. It’s then up to them to get their money back from Ford. This link to the Trading Standards website will confirm the positon.
http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0050-0100.txt
The important bit is this quote from the site - “The law considers that the seller of the goods is always liable for breaches of contract, such as goods being faulty…”
March 6th, 2008 at 2:41 pm
Hi. Just to update you that I have taken the plunge (hopefully not a wet one!) and bought myself the black 57 plate TDCi CC2. A friend of mine says her company took 6 as company cars and 3 of them have gone back for new seals but she loves hers and has been one of the lucky ones.
There appeared to be no history of leaks or rattles with this one and so far so good! It has rained once and all appears dry. The car itself is Fab! It’s like coming home, as I have always been a Ford lover but had to go for a Peugeot 307CC last time until these came into production. My heart goes out to all of you with problems and cannot believe this has not been given publicity in the press or Watchdog etc.
Will update if anything changes and I get soggy round the edges. I am keeping everything crossed this is one of the lucky ones. Look out around Manchester for a black CC2 reg. MJ57
March 6th, 2008 at 8:55 pm
update from sandra i handed back my car and signed over the log book i was told i should get my cheque for full refund in 7 days but i have still not recived it yet and its 21 days so make sure you get cheque date in writting as i keep phoning them but they just say another 7 to 10 days. I will not be buying another car from them and have just purchased a vauxhall astra twintop and it dont leak. Has anyone else had problems in reiciving ther cheque?
March 7th, 2008 at 8:48 am
mine is now going through the commital stage is there anyone who had a replacement? please can you tell me what happened as they say i may have to have a vehicle with similar mielage - i dont want to be the second owner!
March 7th, 2008 at 9:00 am
After reading various comments about BURNS GARAGES LTD .I wish to point out that every story has 2 sides.
Whilst i fully appreciate the feedback regarding the delay of delivery dates & the disappointment to our customers during this difficult time,i would to firstly express our sincere aplogies.
I would like to assure everyone concerned that we have been working closely with ford motor company to resolve this matter as promptly as possible.
All of our effected customers were offered a full refund,free loan car,alternate vehicle.
Every employee at BURNS GARAGES LTD is dedicated to provide COMPLETE CUSTOMER SATISFACTION & too ensure
all our customers are for life.
Should any of our customers wish to discuss the matter further please do not hesitate to contact me tel:(01260) 273553.
Regards,
PAUL JOHNSON
SALES MANAGER.
March 7th, 2008 at 10:33 am
Paul, unfortunatly Ford are hideing behind their dealers on this. They do not and should not be dealing with clients direct as our contracts are with yourselve (you sold us the vehicles). I have every sympathy as I have been dealing with the sales manager of my dealership, and I cannot fault him, however I believe it is now up to the Mangers/your bosses as the dealers for Ford to get together on this and get Ford to realise how serious this is effecting your relationship and future business as Ford dealers. You don’t need me to tell you this but the above stories are not good reading, not only for Ford but you as dealerships that are selling the cars.
March 7th, 2008 at 8:16 pm
Kathryn,
I got a replacement, brand new (NO mileage)with extra options for free and £1500 from Ford for staying with them!
March 8th, 2008 at 6:44 pm
Eddy
How long ago was thia and does the new one leak?
Which dalers are you with?
thanks
kathryn
March 8th, 2008 at 10:49 pm
Hi all,
Ordered my CC3 Diesel April 07 and delivered Nov 07. Has been back to the garage 3 times for water ingress and noise issues. Last went in 11th February and 8 days later told that Ford were taking to specialist centre to get problems fixed. Hire car (Focus Titanium 2ltr diesel - after a fight!!) given to me. No calls/updates from Ford or Dealer at all so called 5th March to be told car was still at garage and no date set for collection by Ford! At this point have written letter to dealer advising if car not back by 26th March, with all problems fixed, then I will reject car and demand full refund plus expenses. Lawyer advises me that I have given Ford more than enough opportunity to sort these problems and that I have a good case. To be honest I like the car a lot - bar the leak and noise - so have given Ford opportunity to redeem themselves by offering to replace my car with brand new one - same spec etc. This is my preferred option as I understand all new ones have the fix in place and I really cant find another cabriolet that I like for the same price. However…if they turn me down I will definitely go for the full refund. I will keep you posted!!
March 10th, 2008 at 10:56 am
Just had call from dealership, my CC3 has now had new fix applied ………. AND STILL LEAKING!!! They are working on it today to try and resolve..
I’m heart sicked, fed up and at the end of my tether.. i’ve told them if no positive news by end of day the car will be rejected!!
So sad that i have to but feel this situation is getting out of hand, i only had the car 10 days..
March 10th, 2008 at 1:49 pm
in response to sandra i was told the same that i would recive chq within 7/10 days it actually took from may till august
March 10th, 2008 at 6:26 pm
kathryn
Changed the car in Oct / Nov, was OK at the start, has now developped the leak and is waiting for “Speciallist repair”. (the first one was much worst with 8 different faults in 7 weeks)
Eddy
March 11th, 2008 at 5:43 pm
As anyone got water running down inside door and hinge area . it can be seen when door is open . or is this normal for this type of car . it seems to be damp for days after it rains
March 12th, 2008 at 11:36 am
i’ve spoken with consumer direct today and have been advised that i must put in writing giving 14 days for either repair, replace like for like or refund.. i’m hoping for one of the first 2 options but really think i’m gonna have to go with last
March 12th, 2008 at 11:13 pm
I’ve officially sent Evans Halshaw and my Finance Co the rejection letters. I hand delivered the letter to the dealer and they were bloody horrible about it. Not even a sorry, just down right argumentative. The sooner I get rid of this car the better. What annoys me even more is that we had a deep scratch on the boot upon delivery, which had to go 20 miles away to get repaired. They drove my car there and back, used a quarter of a tank of petrol, and have put more miles on it than I have driven myself!!!! Only actually had the car for 5 days, so it looks like we might have a good case. I’ll keep you all posted…..
March 13th, 2008 at 3:20 pm
Amanda what Evans Halshaw were you dealing with? I had to complain about the one in Coatbridge that I visited to view a car prior to buying mine in stirling, the coatbridge dealership was rude and arrogant toward me and that was when I just went to view the car.
Has anyone seen the article in AUTOEXPRESS the car new weekly re the CC’s seemingly 3000 with leaky roofs, 500 owners with courtsey cars, 100 rejections of the old model BUT they have been promised free upgrade to new model. There is a promise from ford to have all cars fixed by mid may and the new version is on sale in july…
March 13th, 2008 at 4:10 pm
JS - I’m dealing with Evans Halshaw in Bury, Greater Manchester. After we initially placed the order with them, we found out about the leak from various website forums, so we went back down to the dealer who said that it was just the first few off the production line that had the problems, so we felt confident enough to proceed. I took my mum and dad down there to show them my beauty (in hindsight it was!) and asked the new car sales manager about the leak and he refused to talk about it, even pleaded complete ingnorance about it! I’ve given them a deadline of tomorrow for a reply, so if we haven’t had anything in tomorrows post, we’re going down there on Saturday to give them holy hell. We’ve also informed that we’ve stopped using the car, and so we might even hand over the keys and leave it there with them now.
The sales rep who dealt with our purchase was fantastic though, can’t fault him at all. Puzzled me though, when I first reported the leak, that he said he’d been checking it in the compound every time it rained to see if it was leaking (before we took delivery of it). If he was confident it didn’t leak, then why the hell was he checking it!!!
March 14th, 2008 at 10:14 am
JS, is it this weeks autoexpress? I might go and buy one. I might be able to use it as some sort of evidence to help prove my case….
March 14th, 2008 at 12:13 pm
Hi Amanda
Yip this weeks a colleague of mine’s boyfriend gets it and he kindly sent it in for me. Anyone that wishes a copy and is willing to wait till monday I’m happy to scan it and email it.
I’ve now both handed in and sent via recorded deliver a letter to my dealership, and have cc’d it to the dealership head office, Roelant De Waard and to Ford Customer service. I’m still holding out hope that they will either repair or replace with like for like … I really really loved the car for the 10 days i had it..
March 14th, 2008 at 5:14 pm
More info
http://forums.mg-rover.org/showthread.php?t=233317
March 14th, 2008 at 7:17 pm
Finally had a car committed and had full refund on my car - nine months after it started leaking. I was lucky that the garage have refunded to me straight away and have agreed to get cash back from Ford - something that I understand can take a long long time. Dealers are now telling people that there is a risk of any CC’s leaking. The specialist repair centres couldn’t repair mine - and they tried more than once. Good luck to you all - hope your cars get sorted out.
March 16th, 2008 at 5:51 pm
Got my car back from the repair centre on 6/3/08 - had the seals replaced & had been in rain tunnel for 2 days also checked again for leaks when received back at dealership. By the 10/3/08, our next heavy rain fall the original leak now appears over back windows. Went straight back to dealers told them I would like to reject car as I have no confidence in the car now. Received call from dealers on Friday to say Ford Direct are recalling all cc’s and giving customers full refunds - Has anyone else had the same news? I said I would call them back on Monday to find out how long the process of refund will be.
Have looked at the Peugeot 307cc has anyone had any bad experiences with these?
March 17th, 2008 at 8:07 am
Re: 141.
I actually hope that you are right Tracey and that Ford are recalling all CC’s and giving full refunds.
Please let us all know what you find out from the phone call to your dealer today.
We are due to pick up a replacement vehicle in the next week or two.
However, I’m still worried that it will also be a ‘leaker’ especially since I found out from Jon that the build date was 6 moths ago!!.
I thought we were getting a ‘new’ car but it’s been sitting around (and possibly leaking) for 6 months.
A full recall and full refunds would draw a nice big bold line under the whole thing.
The question is, Do we then buy a:
a) VW EOS
b) Vauxhall twin-top
c) Peugeot 307
d) Renault Megane
e) Wait for version 2 of the Focus.
Anybody got any stories to relate about these vehicles?
Or any other suggestions for a full 4 seat cabriolet with some room in the boot and a dry inside?
March 17th, 2008 at 9:29 am
Dear David
Having scoured through the internet, I can base my comments as follows:
a) EOS roof leaks too
b) No reported leaks that I can find
c) A few leaks reported (see what car website)
d) They leak too! My neighbour had hers for about 5 months before trading it in as it leaked.
(this isn’t going very well so far is it!)
e) have not a scooby about this - I wouldn’t trust ford again though!
Sorry to be the bearer of bad news! If you go in google and put your desired model followed by “leak” you’ll find something. But I suppose not all Ford CC’s leak, so if you fancy your chances with another CC then best of british!
If I manage to secure a full refund, I won’t be getting a cabriolet again. I quite fancy the new Audi A4, and that certainly won’t leak!
March 17th, 2008 at 9:33 am
Hi Tracy and David
I haven’t heard anything about the cc’s being recalled but then i’ve already started the process of rejecting mine.
Tracey 307 cc’s are beauties (I was originally going to buy this but seen the focus and fell in love with it.. ooohhh how hindsight is a wonderfull thing) I know a few owners and there is even a ladies club near me for peugeot cc owners, no reports of leaks however when peugeot first introduced the cc’s they did have issues but are all now resolved (hence the reason i held out so much hope on the focus) I have also looked at twintop, this is very very similar to the focus in looks etc, and they do seem to have good reviews, a few people on here have purchased (do a search on this site and see comments)
Hope this helps..
March 17th, 2008 at 12:56 pm
David,
I cancelled my order for a CC3 last July and got a full refund, I took delivery of a Megane CC Privalage in August and can state with confidence it doesn’t leak. We were in Cornwall for a week in December and the car was parked on the harbour wall all week and even when the sea crashing over it it remained completly dry.
As for the Peugeot a neighbour bought one for his wife last summer and although it hasn’t leaked it has been back to the dealer 3 times as they have had problems with the doors dropping and being unable to close them.
March 17th, 2008 at 5:39 pm
I Have just got back from dealership regarding the refund in full or not as it seems! It will be minus the gap insurance of £299.00, which is a hard blow on top of the fact the car we part exchanged (Focus 1.6 only 2 years old) we were only given trade price on that. So it seems we lose out for the incompetence of Ford as a manufacturer because car obviously was sold deceptively as ford knew before the sale that there were problems. I have therefor refused to sign anything untill I have a long think on this one - Any suggestions?
March 17th, 2008 at 5:57 pm
Tracey - That’s disgraceful!! I would’ve thought that you’d get everything back, plus a little more for so much inconvenience! I know I will be vying for that.
March 17th, 2008 at 6:32 pm
TRACEY,
Did your dealer confirm to you that ALL of these cars are being recalled for a refund?
That’s a question which I’m sure we all want an answer to.
If they did, then I guess we will all be getting a phone call/letter soon.
The ‘GAP’ insurance was purchased by you as a kind of ‘extra’ or ‘add-on’ in the same way as you might have paid more for rear sensors.
If you are getting a refund for things like rear sensors, then you should also get one for the insurance.
I know that there are rules, regulations and even laws about insurance and you usually find that, after the initial ‘14 day cooling off period’ during which you can cancel without reason, you are generally tied in.
However, this is an insurance arranged by ‘Ford’ so I would have thought that they could cancel it and refund you….If they want to.
Even if they can’t, to pay you back £299 out of their own bank account would seem to be a small price to pay for full customer satisfaction.
March 17th, 2008 at 8:00 pm
My “full” refund was the original cost of the car minus the cost of registering and taxing the car, together with the cost of 15.7p for every mile driven over 1000 miles.
March 17th, 2008 at 10:47 pm
Out of interest, for anyone who has had the full refund, do you get back the car you traded in (assuming they haven’t sold it already)? Or the cash that the dealer paid for it?
March 18th, 2008 at 12:39 pm
Has anyone got the copy of the auto express which they would be willing to copy for me to use in my negotiations it seems to be sold out every where?
March 18th, 2008 at 12:40 pm
also mine has a private plate did anyone else returning theirs have this and who paid for the cost of transferring the plate?
March 18th, 2008 at 2:18 pm
Just to update you all, had a letter from my dealer today stating that they are not prepared to take the car back, as they do not feel that this is a valid case!!!!!
They said that as far as they were aware, my car has the latest seals fitted. Later on in the letter, after telling me I can’t have my money back, they say they will book it in within two weeks to get new seals applied. What’s the point????!!!
I’ve been in touch with trading standards again, and they say that the Fincnace Company are responsible for an outcome, so we’ll wait to see what they say. Failing that, it’ll be a trip to the solicitors I suppose….
March 18th, 2008 at 5:53 pm
Hi there I booked my car in to have the seals replaced last November and the day before it was due to be repaired the dealership told me that Ford would be organising a “specialist” centre to carry out the repairs. It was finally taken on the 21st of February to have the work carried out and I was given a rental car to use in the meantime as the work was expected to take 7/10 days. In the interm I have been checking with the dealership on the progress to be told no the work has not been completed yet.Today I found out not only that the work had not been completed but indeed it had not even been started as they had not managed to resolve the problem with other cars they had to deal with. Now it would appear that they are awaiting further instruction from Ford before doing any more remedial work!!! What is the way forward?? Who do you contact or speak to to resolve the situation??
March 18th, 2008 at 5:57 pm
The artical is on the Auto express web site, I cant understand why some people are being given full refunds and others are not, mine has been back to the repair centre twice and leaks now more than ever. I am waiting for Lesley Fell from Ford to come back to me to advise if Ford are going to give me a refund and I have requested a full refund as they are the ones with the problem, she has until tomorrow to get back to me or will be going to Warley and meeting with these people. They really dont not what they are doing and dont seem to care one little bit!!
March 18th, 2008 at 7:03 pm
Hi Graham,
Phoned my dealers Gates of Harlow today. I have said when the car was sold to me, I quote the legal term “It was not fit for purpose” Therefor as the fault wasn’t of my making, I expect a full refund or a like for like exchange with the modified 08 model. I don’t see why I should bare the loss in finance when Fords have been aware for nearly 2 years of the ongoing problems with this model but still went ahead with sales.
I received phone call back this evening from Gates to say they are waiting on decision from superior and would contact me again with results? Lets hope the wait isn’t to long!
March 18th, 2008 at 7:25 pm
Tracey, I’m really sorry but i deleted your account instead of activating it by mistake, can you re-register please
Thanks
Nitro Si
March 18th, 2008 at 7:29 pm
Amanda which dealers did you buy from? I am waiting to hear from polar Fords superiors too. I dont want the car a t all as it has depreciated so much since I baught it and I have only driven it for 2 months out of the 7 . I will be contacting a solicitor very soon if I hear nothing.
March 18th, 2008 at 8:16 pm
Hello everyone, no surprises our 07 CC3 leaks. I am exasperated by Ford. I am in touch with Lesley Fell at Ford also (executive office) since the dealers received a letter from my solicitor on 21st february 2008 (we bought car mid Nov 07)which formally rejected the CC3 as unfit for purpose. Dealer said Ford will offer refund and and they passed us to Ford direct as they were going to make a deal. We have had a hire car now for over 12 weeks whilst at a specialist centre (ha ha) tried to fix the leak and it went back twice before that. Lesley told me that she recommended (although could not authorize) a full refund and after speaking with her at 2pm today I was told by her she will confirm the outcome from senior manager tomorrow then low and behold my husband was called by the dealer at 5pm today and told our hire car will be taken at 9am in the morning as our car (surprise surprise) is now fixed. My solicitor is on the case - we have officially rejected the vehicle and we are told not to take it back. Now we have no car for Easter break and more solicitor costs! We need to fight this as a group - Ford dealer said - Ford have best lawyers in Country, they’re attitude is “see you in Court” - nice protection for us consumers….. feel free to email me vanessa@springmarketing.co.uk. I do not think we should be putting up with this and after all there are power in numbers. Should manufacturers of defective goods have such a bad attitude to consumer relations? I am desperate and getting very stressed. Never known anything like this - neither has anyone I’ve told. Has anyone got a refund yet?
March 18th, 2008 at 9:35 pm
Hi to everyone, not been on this site since january. Here is a run down on my personal experience. Ordered CC3 in April, arrived September 1st-lovely car-went into dealership 27th Dec.to report leak, contacted consumer rights etc. i sent letter to dealer on the 4th Jan. and demanded full refund, like for like or repair if i had too, car continued to fill up with water ended up by the end of Jan. i had full refund and bought a new shape focus zetec. Might not be as flashy as the coupe but piece of mind makes it worth a damn sight more.YOUR CONTRACT IS WITH THE DEALERS DEMAND A FULL REFUND NOW BEFORE ITS TO LATE. I never even endured the fix upon fix JUST GOT THE FULL REFUND. It only took me 4 weeks and my nightmare was over. GOOD LUCK TO YOU ALL!!!!!!!
March 18th, 2008 at 10:12 pm
Hi Wendy. I bought it from Evans Halshaw in Bury, Lancashire (or greater manchester if you like). I too have had my car valued (it is an ‘08 plate with 100 miles on the clock, cc3) and they say it’s worth £13,500. I paid almost £18,000 for it two weeks ago! I’ve been in touch with my solicitor this afternoon, and he said just to wait until we hear from the Finance Co first. If they say the same, then he’ll get involved. I’m still absolutely seething!!!
March 18th, 2008 at 11:13 pm
Don’t blame you its a nightmare I feel so helpless waiting to hear from the dealership. The only compensation is I have a hire car and they aren’t geting it back until I have a new car or a refund. I am definitely going to contact a solicitor again and get this sorted once and for all. I wish I had done that sooner I really do.
March 19th, 2008 at 6:55 am
When this all started I would have been happy with the new model, assuming it doesnt leak, however after all this cr@p from Ford I dont think i will ever have another Ford let alone a cc, this is tottaly unaceptable. Maybe we should all drive our cars to Warley (Brentwood) and demand to see the man at the top and leave the cars there for them to sort out!!!!! It really is getting ridiculous now. I will be in contact today with Lesley Fell at Warley to see what see has done scince we last spoke. She did promise that she would call back within two days, unfortunatly past experience tells me this wont happen, what great customer service Ford have eh !!!!!
March 19th, 2008 at 9:21 am
I totally agree with Graham - Ford’s handling of the whole CC situation has been appaling. When a large company has a problem it needs to admit it and be seen to do the right thing by the public. When there was a problem with contaminated petrol a while ago Tesco agreed to pay for engine repairs for everybody affected. This was fair and created good publicity.
My wife’s last three cars have been Fiestas - we have just bought her a new Peugeot 207…
March 19th, 2008 at 6:54 pm
I haven’t written on this forum before but have read and taken note on many comments. Thanks to all.
My story started back in March/April 07, I had one of the first CC’s on the road, I thought I was the lucky one! To date it still leaks and creaks and has been repaired 5 times. I tried to reject my car back in Dec.07 after all 5 repairs failed. Ford would not agree and offered the newly formed spec. centre as next step. I refused saying they had their chance to fix. Quoted supply of goods act etc. no joy! I demanded assurances in writing that if spec centre failed to repair that they would offer refund or replacment, they would not. I said until they did I would not allow car to go to spec centre. Stalemate eventually 2 weeks ago I decided to give them one last chance as car is nearly one year old and has done 17,000 miles. FCRC also told me that there are new seals which started to be used from begin of Feb and they were having more success! My dealer has confirmed this, his zone manager quoted 150 cars have been through centres in Feb and only one car has reported fault since. (it didn’t rain much in Feb!). Does this mean all repaired cars before Feb should go back to spec centre for new seals? and that most cars that have been prior to Feb are leaking still??
Aileen 18th March
My car is now in Spec centre and has been for 8 working days, they said it would take 7/10 w.days. I’m interested to know any stories about how long cars end up in centres, I’m now worried it might be there for a very long time. From saying yes it only took only a couple of days to get car booked in and at centre. I sense they are stock piling them not physically dealing with them. If this rolls on and becomes an issue Aileen I suggest we need to give them an ultimatum ‘get my car back fixed within a given timescale or I will reject vehicle’.
I have got watchdog involved and they were interested had photos and letters off me.
I agree with the comments above Ford should be ashamed of themselves!!!
March 19th, 2008 at 6:59 pm
I completely agree with Graham too, its like there is a press black out and no one is accepting there is a very real problem. HUndreds of people paying lots of money for a substandard car. I can’t believe that I am still at the same position after 3 months waiting for the repair.
I don’t really want a Ford now either but if they offer me a normal hatchback and a complete refund for the cc that will have to do.
March 19th, 2008 at 10:31 pm
I also agree with the press blackout, I contacted watch dog but have never heard back has anyone else? Would it be an idea say wednesday 26th we all submit complaints (recorded delivery to ensure reciept) to watchdog, and we all write a letter to ford and ronald the md… maybe if we collectivly do something we’ll get somewhere..
Alway the optimist… :-\
Come on everyone let our collective voice be heard!!
March 20th, 2008 at 6:49 am
Maybe we should “ALL”, united send by recorded delivery a leter of complaint to this man, is he aware of whats going on ????
Mr Roelant De Waard(Chairman & Managing Director)
The Ford Motor Co Limited
Central Office
Eagle Way
Great Warley
Brentwood
Essex
CM13 3BW
March 20th, 2008 at 8:44 am
Might I suggest that everyone contacts BBC’s Top Gear programme with their complaints. Clarkson and Co were responsible for giving the Focus CC a glowing report when it was launched and I think they owe it to the public to give equal publicity to the faults. I am frankly staggered by the conspiracy of silence from Ford, dealers and most of all, the motoring media, who seem to be in the pockets of certain manufacturers. Vauxhall regularly get panned (Clarkson’s attack on the Vectra must have cost them millions), while Ford seem to be able to get away with murder.
March 20th, 2008 at 10:33 am
NEIL - My car went into the SRC after 4 fixes, on 21st January - to date I have never seen it again and last week Ford themselves committed the car as they have now said they can’t fix it - so no, not all are successful. It’s a disgrace, Ford CRC should be ashamed of themselves
March 20th, 2008 at 1:44 pm
OMG I bought my car one week ago and have just been shown this web site with all your comments. I am gutted. Although i have not noticed a leak in the car, today i noticed that some of the seals around the back winndow is missing cut away and must leak when it rains. I will be keeping an eye on this!!!! I hope that as my car was an ex demo that it had the new seals put on it or was one of the lucky ones, but any problems and i will be straight back with it!!!!. It is 07 plate cc3 2.00 diesel.
March 20th, 2008 at 3:56 pm
Had a call this aftenoon from Ford saying that they are going to buy back my car full refund less the millage!!! I have told them that I am not paying any millage and was looking for compensation!!! they are going to get back to me. They also said that they will not be offering a new CC as a option.
March 20th, 2008 at 5:38 pm
Graham l
Did you send the letter to Mr Ward?
March 20th, 2008 at 7:04 pm
Neil F - my last post 1079 under JS but another JS on this site now so changed user name.
My car went to the Specialist centre on 28 February and it was returned to me Tuesday this week. I was told it would take 2-3 weeks which prooved right. I am still to water test the car myself so roll on the rain this weekend and a few loaded buckets of water!! I will update you all on how it goes. I have to say my car, unlike some reports on here, came back clean and undamaged so if the fix really has worked, I for one, will be one very happy lady as I love the car.
March 21st, 2008 at 3:45 pm
Oh dear, to say I am gutted is an understatement - did it ever rain last night and did my new seals hold out and stop the rain getting in the car…… oh no!! I’m totally baffled, what are these specialist centres testing the new seals with to say the car is fixed cause it certainly can’t be water!! I was optomistic about the fix and these new seals but totally devastated it hasn’t been fixed. I’ll keep you posted on what happens next.
March 22nd, 2008 at 8:29 pm
Neal - mine was and ex demo, cc3 07 plate and it’s still in for repair.. my advise would be return it ASAP whilst you can still get your money back (think you have something like 10 days to change your mind)
Wendy I sent a letter to my dealership, i copied it to their head office, FCR and Mr DeWard. I recieved a call from a gentleman called Simon from Mr DeWard and he seemed very sympathetic, i told him about this site, and the appauling way FCR were handling things, he promise me a call back every two days to update me HOWEVER, i’ve heard nothing since Monday!! I asked for written acknowlegement of my letter within 7 days and I haven’t heard anything I called my dealership who are saying its down to ford to sort!!
I’m at a loss now… they have till Wednesday!! I’ll update you all then…
Jo - sorry to have stolen your user name!! and even sorrier to hear about the car, please do let us know what happens ..
Has anyone else out there written to the chairman?
March 22nd, 2008 at 9:17 pm
hi all they took my car on wednesday dont now when i will se it back .Hope thay can fix leaks first go. my dealer has told that if he is not happy with it when it comes back that he will help me to reject it and get ford to commit . my dealer has been great with all of this i know he has helped other people to get ford to give full refund. had long talk with him about all this mess think he wish had never seen a cc.told me he wants me to be 100 percent happy with there handling of this matter. if it does not work out i will be on to watchdog and will keep on to them until they take notice .will let you all know how it all works out
March 22nd, 2008 at 9:26 pm
hi all i’m just about to take delivery of my cc2 have been told by the salesman that the roof has had a new seal as there had been some initial problems with leaking. I was unaware of this my car is an ex demo what do you think ? i have about 10 days to decide wether to go through with the deal. Have any of you recieved a satisfactory result?.
Tina
March 22nd, 2008 at 10:00 pm
had car back now from specialist centre since 7 th feb and can say its been in rain , in car wash and had jet wash on it and not one drop of water as come in .My car was one of 1st to be repaired when engineers came over to train British engineers on how to fix the new seals. Ford have phoned a few times asking on report of any leaks , but have still not come up with the extended guarantee that was promised.
March 23rd, 2008 at 11:10 am
Jo, Janet, Graham L and JS thanks for your updates, please let us know how you get on. Its important that we all keep in touch as we go through this stage, to ensure we all get the best out of this mess.
I will keep you posted on my progress through Specialist centre. I aim to call them on Friday if they haven’t called me, the car would of been in 13 working days by then.
March 23rd, 2008 at 11:33 am
hi Graham it is good to hear a good result it give hope to us all which center did it go to
March 24th, 2008 at 10:47 am
Hi Graham
Good to hear your car does not leak, my concern is that now the new make of CC is out (and supposedly doesn’t leak) how that will affect the value of the CC before…… especially as the CC leak problem becomes more common knowledge. Part Ex and sellability might be a problem. I am not going to settle for anything but my money back. This has been one huge nightmare and ford should not be able to get away with it - if they do repair the leak they should at the very least offer a guarenteed buy back value.
March 24th, 2008 at 1:06 pm
Hi all
I have started the commitement stage now for my vehicle. CC3 diesel asked the dealer to give me a trade price for the car £13000 thats over a £7000 loss in 6 months. Are you all still hanging onto yours? I am hoping for a replacement but ill keep you posted.
March 25th, 2008 at 10:42 pm
Hi
I have just found out my car is back from the centre and the dealer has said that the repair is not good enough all out of line on the boot and that they will not accept the repair. I haven’t seen it yet but I am going down tomorrow and will be rejecting the car once and for all. After 7 months of this I just want my money back. I agree with you Tony the depreciation on these will make them worth nothing in 2 years.
Ford cc are still debating things with my dealer and also with Ford credit but they are all on different pages. I have had a hire car now for 53 days and this must be costing Ford a lot of money so surely in everyones interest to get this sorted. Hope fully I am near the end of this debacle.
March 26th, 2008 at 8:17 am
Has anyone had their car repaired at John Martins in Perth (that’s where the garage thinks mines is) and if so was it successful. Mines has been in since 27th Feb and I have heard nothing since (feel a bit like I’ve been forgotten as no updates or nothing). My garage knows nothing about the cars all being recalled and refunds given, has anyone else been told this by their garage
This is getting to be stressful as this has been ongoing for months (see previous blogs 1025,1030,1067,1072&1091)
March 26th, 2008 at 1:18 pm
well further to my note on 20th march i have had the car one week. it has rained and rained and rained and yes i did get a small leak on the passanger side rear window area. can i ask you all are we talking about reports of pouring water coming into the car or just small leaks that stop as soon as they rain stops. it is a convertable. I took advice that if it did leak to an extent i could stopy payments on my credit agreement and pursie a claim with the credit company under the consumer credit act… the goods have to be fit for purpose… anyhow let me know how much your car is realy leaking and from were…
March 26th, 2008 at 2:44 pm
Mine is just a drip above the drivers door window joint, never when i take it through the car wash tho ! I have just driven it home from work taken me 15 mins the rain had stopped but it still dripped no fewer than 4 or 5 timesand will do so until the water in the recess has cleared.
March 26th, 2008 at 3:46 pm
Neal,
Just been to inspect my car which is back form repair centre, as my dealer told me the boot was very bad and uneven but the worst of this is that after opening the car there was a leak drivers side rear. I feel that any water ingress is totally unacceptable, if other manufacturers can get it right why can’n Ford. Or at least they should sell it a lot cheaper with may leak abit on its description. I for one will not drive around and pay for a car that leaks in any shape or form.
I am also very angry how Ford has just left all of its customers waiting for Months for these repairs that do not work. One more thing the car is covered in grease from the new seals, they have applied lots of grease to all the seals which will temporarily stop some leakage. The grease then rains off and streaks down the car and the leaks all start again.
I may seem petty now but if it leaks a little now after roof has been opened and shut a few times and the grease has worn off those drips start to increase and then you get mould building up as well as a wet arm as you drive.
I am rejecting the car
March 26th, 2008 at 6:27 pm
Neal,
My car is leaking from the 2inch join strip at the front of the car (above the side windows). Before my car went in for the fix it just leaked from the passenger side but now it leaks on both sides! I wouldn’t say it pours in but it is a persistant drip, which if I didn’t have towels stopping the drips from getting on the carpets etc would lead to the car slowly rotting. I agree with Wendy, any leak is unnaceptable and can only get worse with time.
March 26th, 2008 at 7:00 pm
Hi Wendy
Would like to think this is a one off, but sounds to be more like the norm!! From my interpretation it looks like Ford is trying to fix the un-fixable… Basically they have made the roof too short and by making the seals bigger and then bunging some grease in there stops the problem, Oh yes short term fix and to the untrained eye this may be a FIX!!! Funny how Ford is holding back on the Leak guaranties, I feel sorry for the people who have accepted this short term BODGE!!!!!!! THE CC3 Has a FUNDAMENTAL flaw in its design, “basically the roof is too short” and this centre that allegedly fixes them could have a major problem in cold when the seals shrink, FORD must know this!!! Hence no extended leak guarantees
March 26th, 2008 at 7:54 pm
Hi Neal T
Does Ford mention in their brochure that there might be a small water drip? if you have not opened your doors all night and there is a drip, YOU HAVE A PROBLEM! do not cancel your finance this will cause major problems. Talk to your dealer, your contract is with them. WATER EGRESS OF ANY KIND MEANS THE VEHICLE IS UNFIT FOR PURPOSE. You need to inform the credit company of the problem as they are legally obligated to supply fit for purpose goods for you.
March 27th, 2008 at 10:49 am
I have had my new CC3 since 1st March 2008. The date on the windscreen is 31.12.07 which worries me after reading these reports. I absolutely love the car BUT GUESS WHAT IT LEAKS. My garage is waiting for a reply from Ford, I have said I want my money back as per legal advice taken, they offered repair. NO WAY. How disappointed am I. I have always bought Renault in the past and it looks like I will be in the future too. Perhaps everyone needs to attack this on mass?
March 27th, 2008 at 3:58 pm
I have just spoken to Trading Standards, they have said if enough people report it to them they will take action against Ford.
March 27th, 2008 at 5:42 pm
Regarding my previous messages, I am trying to get a refund on my CC3.
However, since we rejected the car on 10 March, we haven’t used it, so it’s just been sitting on the drive in the wind, rain and snow etc.
Miraculously, since we rejected it, it doesn’t appear to be leaking anymore. Has anyone else had this? Is it because it’s static?
Ford have said that they won’t give me a refund, but are prepared to fix it. Even though it’s an ‘08 plate, the build date indicates that it has old seals. I am very wary at getting it fixed, hearing all the horror stories on here about it not working, or bodywork being ruined and roof mis-alignment.
Did anyone else’s stop leaking, or is it a flook and it will start again? (no doubt if I re-accept it, it will!)
March 27th, 2008 at 5:53 pm
HI Amanda,
Ford say that they wont accept the rejection because they have a permanent fix now and that you have to let them fix it. This is a grey area because you could still reject the car and use a solicitor but as I was advised you have a 50% chance of winning but if you dont you have to let them fix it and you will have lost a lot of money on fees. I was in exactly your situation.
I rejected the car on the 26th November and allowed a fix. They then took 3 months to mend and now its back and has a small leak still so I am reaffirming my original rejection and the credit company have now agreed today that they will commit the car. The dealer has to do this and they are asking Ford for the refund.
Its a nightamre I know and to be honest there isn’t a quick solution to this mess.
March 27th, 2008 at 6:13 pm
Thanks for replying Wendy. The only problem I have with the fix, is that mine won’t be going to a specialist centre - just to another dealer in Manchester where someone has been trained in fitting these new seals. Would you feel confident in this? We’re still waiting to here back from Ford Finance, but my husband is ringing the girl assigned to our case tonight. If they’re not prepared to refund, then we’re going to ask for a replacement with the MK2, as the finance will still continue at no loss to them. Hopefully they might agree to this.
I thought that dealers were not allowed to sell the old CC if they had old seals anyway?
March 27th, 2008 at 9:25 pm
Hello all CC owners
Regarding posting 1104. I’ve had the same problems as all of you regarding leakage. Mine was an ex demo and Ford had tried to fix 3 times. Long story short,I’ve now rejected it and been offered new 08 plate and told won’t be in UK until mid April, though will cost me more on finance. I’ve been told that the roof design fault has been rectified. Can anyone clarify? and noticed one posting was from a person who had an 08 plate but build date was last year, which meant still leaking?! Confused… shouldn’t an 08 plate be built this year?
March 27th, 2008 at 9:39 pm
Amanda the specialist centres are all within dealerships with the trained mechanics, I know this as I’ve spoken to the people at the specialist centre mine is in.. I wish you luck with your case handler, you might just find you need it..
Wendy I to have also finally given up hope and have had them commit the car as of today. I’ve been told it will take 6-8 weeks (mine was a cash payment) which to me is unacceptable as the road tax is due at the end of April and there is no way i’m paying it, I’d much rather have the car SORN’d. Please keep me posted on how yours goes.
March 27th, 2008 at 10:23 pm
Thanks for that JS. The dealership manager has been great actually. He said that we’d have to see if the fix works first, and if it didn’t we’ll take it from there. I kind of hoped that this was good news and he’ll help us get our money back. I really can’t afford a solicitor to get involved in this, unless we use a no win no fee type. I hear the weather is going to be bad tomorrow up here, so I’m going to take it out for a long spin and see how it fares (even though I’m not supposed to be using it..oops!).
March 28th, 2008 at 10:32 am
Amanda,firstly where in the country are you??
My dealership sales manager has also been fantastic up until the point of giving final 14 days notice on the car, now he refuses to talk to me!! He has not replied to letter sent, even though I asked for a reply to confirm reciept within 7 days!! He never returns my call nor takes any calls. Remember folks from a sales point of view this is coming to the end of finacial year so they won’t be wanting to refund sales that will come of their targets.
Jacqui C = 08 plates can be built anytime in order to get them released in time. However I’ve been advised that everything prior to Feb 08 build WILL have an issue, CC’s after that are going through the most intense water ingress testing ever known on a car..
March 28th, 2008 at 10:46 am
JS, I live in Bury, Greater Manchester. I’ve just been out to have another look at the car, and it’s still leaking (despite my rigourous tests with the hose pipe yesterday). We’re going to let them do one fix only, and if it still leaks, then we’re going to reject it.
Good luck with your rejection, what are you going to get instead? Another cabriolet, or are you steering clear altogether?!!!
March 28th, 2008 at 12:18 pm
Hi all
Bought my ex demo cc3 back in august 07, even asked about leaks before purchase and was reassured that all problems had been resolved and ours didn’t leak through the wettest summer since records began, whilst driven by the service manager !!!!
i reported the leaks within 2 weeks of purchase, it has been in twice! with various reason/excuses why the work can’t be completed it is now due to go the the ’special place’ on the 2nd of April. i get no information from Evans Halshaw,(Beverley) so rang Ford customer services got an ID number and the name of the case handler, they informed that these repairs are taking 2 weeks even though EH told me it would be in for 7 days! not sure what to believe after reading everyones else’s comments. EH providing courtesy car but i have to pay for the insurance!has anyone else had to pay for this. Have contacted trading standards, written a letter as advised by them, and copied in MR De Ward awaiting reply within 7 days.
if anyone has had a successful repair? what guarantee did they give you? will keep you informed, but i feel we should start working together if these repairs are unsuccessful
March 28th, 2008 at 2:21 pm
I have passed this website address on to trading standards. Let’s hope they feel able to do something. Brand new cars that leak cannot be ok.
March 28th, 2008 at 4:45 pm
Have just rung fords customer servise line again no joy again they have had my car for 9 weeks and still no sign of getting it back.
March 28th, 2008 at 5:47 pm
i have noticed some of you guys say you have contacted the cc teams .How do you go about getting the phone number i have asked the customer services they wont give me it or which repair centre it is at can someone help me on this one thanks.
March 28th, 2008 at 6:03 pm
JS. Thank you for your advice regarding the 08 plate Feb date etc.
Situation has got worse today as the dealership have withdrawn their offer of allowing me a new cabriolet, but are saying they will take my CC back, but won’t put this in writing, as they say Ford won’t allow them to!
The dealership I have been dealing with is Allen Ford in Northampton. I’d be interested to hear of anyone else that has had problems with a CC in Northampton?
Thank you - Jacqui
March 28th, 2008 at 7:38 pm
The cc team customer services (lack of)!!!!!!! are based in Warley Brentwood Tel no 01277 253 000 you wont get alot of sense out of these people. I have been talking to my contact for the past few weeks and they never return calls and always tell you that its being dealt with, they have however told me that they are going to buy the car back but want to charge me for millage and I have told them thatI am not paying it!! They was supposed to get back to me today, and what a suprise no one did. How can they treat people this way if I treated my clients this way I wouldnt have any!!!!!.
March 28th, 2008 at 7:43 pm
Graham
I totally agree with you. Unfortunately, the CC team in my experience rarely call me back and can never seem to find my phone number on record, despite the fact I’ve been dealing with them since October 07! I have never come across such incompetence and such an unprofessional outfit.
March 29th, 2008 at 12:59 am
last posts 1180 and 1165
I said I would ring today to see how my car was getting on at the special place. Well couldn’t wait so rang Tuesday. Dealer had no news and didn’t know which centre car was in. They expected my car to be in for anything between 4 and 6 weeks. Shame they didn’t tell me that before I let them have it! I had been told 7-10 days from FCRC.
So I then rang FCRC and guess what, I know you’re already there, they didn’t have a clue!! Couldn’t speak to the guy who booked my car in, wouldn’t put me on hold until he was free, couldn’t tell me which dealer my car was with, when it would be fixed and had no progress report. The only thing they could tell me was that my rental car had been extended to 31st. So I will call them back on Monday. Oh and they said they would call me back if they had any news and yes I’m still waiting! I’m beginning to wonder what they actually do, if their not tracking the cars who is?? and what do they do?? They told me it would be 7-10 days, girl at FCRC told me that this should never have been said. On Monday 31st my car will have been with them 22 days (14 working days). I will keep you all posted.
March 29th, 2008 at 8:17 am
Neil,
I hope you are a patient fellow….mine was taken in by the garage on the 11th February…and its still there!! Has not even gone to the “specialist” repair centre. I am currently negotiating with the dealership over a full refund + compensation or the new updated model.
Does anyone on this site know a lawyer who could cast his eye over all these blogs - surely we must have a case for some sort of “class” action against Ford. Or are Ford so big and powerful that lawyers run scared of them?
March 29th, 2008 at 9:10 am
Chris, I found a law service through the honest john website (he writes car reviews for the telegraph) called http://www.lawanswers.co.uk/. They responded to my request quite quickly, and would appoint a lawyer on my behalf on a no win no fee basis. I’m going to let them do the fix first, but then I’ll be in contact with them if it doesn’t work.
March 29th, 2008 at 9:21 am
Hi All,
For those of you wondering why it’s taking so long for your cars to go through the ‘fix??’ process, please read my article number 096.
March 29th, 2008 at 12:02 pm
i think my car is at newport centere does anyone have a phone number for that cc team thanks
March 29th, 2008 at 1:23 pm
My CC3 was collected by FMC from dealership on 18th March (original date was 25th Feb), and I have been told it will be back for me to collect in 1st April. I did write to the chairman of FMC, got a response from someone in Customer Relations. Very sympathetic, mentioned a ‘goodwill gesture’ of possibly £200 in vouchers for the inconvenience. I will wait until I get my car back, to see if they have fixed the leak. If they haven’t I will be back to them again.
March 29th, 2008 at 1:42 pm
JILL.Have you got the address of chairman of fmc would be very grateful if you can let me have it thanks
March 29th, 2008 at 1:46 pm
Hi Trevor, the address is:
The Ford Motor Co Limited
Mr Roelant De Waard (Chairman & Managing Director)
Central Office
Eagle Way
Great Warley
Brentwood
Essex
CM13 3BW
Good luck!!
March 29th, 2008 at 1:57 pm
thank you yery much will wright to him see what response i get.Please let us all know if fix works mine went in on 18th march think it has gone to Newport.
March 29th, 2008 at 7:18 pm
Hi Trevor
DETAILS FOR NEWPORT FORD
Ford House
Leeway Ind Est, Newport, NP19 4QU
01633 270270
I JUST ASKED TO SPEAK TO SOMEONE DELAING WITH FOCUS CC
HOPE IT HELPS
March 29th, 2008 at 7:29 pm
Hi Kathryn
thanks for abbress and phone number .Have you had to ring them if so was it about a cc and did it get fix if so did it work. Once again thanks
March 30th, 2008 at 7:17 am
Amanda,
Thanks for the website address. I await the decision from FMC, via dealership, re a brand new cc or a full refund plus compensation. I have decided not to deal with FMC direct as my contract is with the dealership and my experience of FMC and their customer relationship team is very poor.
What everyone needs to consider is that the considerable investment we all made when purchasing our cars is going down the drain at an alarming rate - firstly due to the very bad press the car has received because of the leaks and noise issues - but also not helped by FMC bringing out a “new” version cc in just a few weeks. This will further devalue the “Mk 1″ model.
For me - this means losing literally thousands of pounds in just 5 months of ownership and, to cap it all, not being able to drive it for at least 2 of those months.
It suits FMC to deal with individuals - as they broker separate deals depending on how pushy the customer or dealership is. This is far cheaper for them - rather than dealing with everyone in the same way. My belief is that if we all got together and brought a “class” action against FMC - they would sit up and listen very carefully to what we (or indeed our lawyers) had to say!
What say others??
March 30th, 2008 at 11:33 am
Amanda, I have only had my car since 1st March on an 08 plate. I would be only too willing to join a “class” action. When I spoke to Trading Standards they said it didn’t matter how large a company Ford was they have to adhere to the law and if enough people complained to them they would have to do something. I gave them this web site address on Friday, let’s hope something can be done. It cannot be right for garages to be selling a £20K car knowing it will leak.
March 30th, 2008 at 4:29 pm
Hi Trevor
Yes it was a CC query it has been in twice to that centre and unfortunately is still leaking.
sorry trevor probably not the news you wanted
March 30th, 2008 at 8:59 pm
Hi all.
I bought this car as a surprise 25th wedding anniversary present in February for March 1st 08 plate. What a surprise it leaks. I have complained to the dealer, booked it in for repair and after I chased have been advised that it might be looked at in May but cannot promise. I have now sent a letter rejecting the vehicle as not fit for purpose. Awaiting a response - I paid cash, not convinced this is going to be straight forward. If we can stick together Ford must sit up and listen. Anybody with any further suggestions I would really be pleased to follow up.
March 31st, 2008 at 2:40 am
Bought a Ford focus cc in Australia…pointed out I did not want the version that leaks…I said is it the fixed version here…. and is it mk1 or II? Ford said it is called Focus CC LT over here and were not aware of any issues with our versions….2 Weeks after delivery GUESS WHAT $#^%#% water drips on my arm when raining!!!….and they told me ours were OK before I bought it….I can’t believe it :( I’m not sure if we have the rejection laws over here but will let our dealer look into our situation first.
March 31st, 2008 at 12:06 pm
Chris, I might of missed some of the detail with your saga, but if your dealer was doing his job properly, surely they would have had an answer from Ford Customer relationship centre, which would be the same as all of us have had at one stage or another. You can not reject the vehicle as it has not been through a specialist centre. (unless your dealer is a nominated Specialist centre?). How can I get my car to special centre in a matter of days whilst you have been waiting a considerable amount of weeks. None of this makes sense??
March 31st, 2008 at 2:17 pm
FOLKS, WE ARE ALL ON HERE WITH OUR COMPLAINTS BUT LETS BE HONEST THERE IS NOT MUCH WE CAN DO JUST BY MOANING ABOUT THE SITUATION TO EACH OTHER. I’VE TRIED TRADING STANDARDS WATCHDOG AND THE CHAIRMAN AND I’M STILL DRIVING AROUND IN A HIRED CAR WHILST MINE IS UNFIXABLE MY QUARREL NOW IT TRYING TO GET AN 08 FEB ONWARD BUILD OR MY MONEY BACK I’M HAVING NOT MUCH LUCK GETTING ANY COMMITMENT FROM ANYONE NO MATTER WHO I TALK TO.
WATCHDOG WILL ONLY TAKE ON THE CASES IF WE UNITE AND CALL THEN, THE CALL TAKES AROUND 30 SECONDS TO LEAVE BRIEF DETAILS OF PROBLEM - 0208535100.
You could have left your details in the time it took you to read this message.
March 31st, 2008 at 2:24 pm
Hi JS
Have tried the same avenues as you I agree we need to unite. I have tried the number you left but have no luck. Could you post it again please. Pauline
March 31st, 2008 at 2:46 pm
Hi again JS
Not to worry, looked up the website and have telephoned and left my details. LET’S HOPE SOMETHING GETS DONE!! IF ENOUGH PEOPLE LEAVE THEIR DETAILS I AM SURE IT WILL. Number was 0208 535 1000
March 31st, 2008 at 3:02 pm
Watchdog already have got my details, letters and photographs. I will also write to them again making reference to forum and the latest set back of Ford now stock piling our cars at specialist centres.
I have also phoned FCRC again this afternoon only to be told that my hire car is being extended again for another week. They have promised to ring me back this afternoon with a more informative update. promises promises!
March 31st, 2008 at 3:03 pm
Hi Paul Brown
I am in exactly the same situation as you new 08 place 01.03.08. No luck at all with car. I suggest you do as I have done, as suggested by JS phone Watchdog, takes about 30 seconds. 0208 535 1000. If enough people contact them, they have to take notice.
March 31st, 2008 at 3:14 pm
Have just phoned & left my details again for Watch Dog - also did this a couple of weeks ago.
I was also told by the dealership after the 1st fix that they would do a straight swap for 08 plate as soon as available - then phoned a week later to say this wouldn’t happen but they would refund me instead.
Dealership phoned again last week to say paperwork to commit the car had gone to ford direct & should have cheque within 2 weeks, I won’t hold my breath though.
It’s a real shame though as I have been looking for another cabriolet & this one is a hard act to follow, just wish they could sort the leak out!
March 31st, 2008 at 7:31 pm
I have phoned watchdog - very useful discussion has promised me someone will call me back, they have requested photographs and videos if possible. I have reiterated everyones comments and guided them towards this website. My dealer T C Harrison (St Neots) have still not acknowledged my rejection letter or made any attempt to contact me.
March 31st, 2008 at 9:04 pm
FANTASTIC NEWS PAUL, PERHAPS WE WILL GET SOMEWHERE NOW.
March 31st, 2008 at 9:15 pm
We ordered our cc in May last year eventually taking delivery in November. We knew about this site for some time before and received the usual pep talk from dealer. We assumed that a company the size of Ford would engineer any problems out. Anyway, my wife uses car every day and is leak free with no knocks and the roof has been up and down loads. I cannot understand why some should leak and others do not unless someone is putting the roof together wrong.I am not convinced that it is simply the seals. The seals seem to have trough built into them to channel any drips that get through the primary seal away down the side pillars I feel for all of you whose cars leak. I am still concerned that the resale value will be shot and who is going to fix a leak out of warranty. Good luck with any class action which I would support as although we love the car do not want to be stuck with it for ever.
March 31st, 2008 at 9:20 pm
Hi all.
I too called Watchdog and left my name and number. Anyone who has not done this so far…please do it now..it takes just 1 minute. Hopefully if enough people call - they might just take up the story.
March 31st, 2008 at 9:52 pm
Hi, I also called Watchdog tonight- the last straw was my ‘fix’ being changed from 31st March to 6th May (provisionally!!)and Ford Customer Care thinking it was OK for me to sit in a wet seat till then.
Also written to Mr De Waard.
March 31st, 2008 at 10:09 pm
Been In a hire car for 4 weeks now and the car is still sat at the dealership. Its not even moved!!
April 1st, 2008 at 6:44 am
I called my contact at Warley yesterday whom has been “assigned” to my case going along the rejection route (which they have agreed to in principle weeks ago now). I really lost my temper with the person yesterday after her telling me that the claim is now being held up because of damage to the car that they caused when they took the car to there repair centre. I have, in my own time had the damage looked at and it will cost around £200 to put it right. So I absolutely let fly that they are more concerned about the £200 worth of damage to the car, which they caused, than they are with keeping a customer happy that has purchased a £20k car, that leaks (just another stalling tactic by them)!!! At that point I asked to talk to her boss or his boss. She said that she would get them to call me back yesterday, and I actually did say to her that I would put my mortgage on the fact that no one would call me back judging on history so far. After being really apologetic and confirming my mobile number to me, she assured me they would be back to me, yep you guessed it, no one has. So she will be getting another phone call this morning. I am absolutely amazed by the total lack of professionalism shown from a huge corporate company like Ford. I been very very patient up until now and have done everything that they have asked of me, well no more. These are the points that I will be making to Watchdog. Ford customer services are non existent. I would have been happy with a new shape CC which would have been great PR for Ford. Like many on this site, dare I say it I really do like the car, but I am really not sure about that now I really cant be dealing with these imberseals anymore as my confidence in this company has well and truly gone, I think I will have to take my money and run ? !!!. Do we know how many of these vehicles are on the road or in repair? I do make the point now; where possible to talk to everyone I see in one of these vehicles, and I haven’t found one yet that doesn’t leak!!!, I point them towards this site and also request that they make contact with Watchdog. How do we know how many people have made contact, and also how long it takes for Watchdog to look into this?. The only good thing to come out of this disgraceful situation is this forum, where I can at least discuss and air my frustrations with understanding people in the same unfortunate boat (hopefully not the Titanic) that I find myself in, let’s hope that we can all come out of this with what we want.
April 1st, 2008 at 6:57 am
Know how you feel Neil I ve had a jire care now for almost 6 weeks and like you my car is still at the dealership !!
April 1st, 2008 at 6:58 am
Know how you feel Neil I ve had a hire car now for almost 6 weeks and like you my car is still at the dealership !!
April 1st, 2008 at 8:21 am
Oh dear - I feel so very sorry for you. My car is going to the special place at the end of next week, and they are giving me a courtesy car - am I to expect at least six weeks of waiting? The dealer told me it’d be around 5 working days.
April 1st, 2008 at 8:37 am
Folks .. i’ve been in possession of hired car since beginning of Jan after only 10 days of purchasing my CC, Everyone PLEASE PLEASE call or email WATCHDOG, something needs to be done or we will all still be here sharing our tales of woe in another 6 month…
0208 535 1000 WATCHDOG NUMBER
April 1st, 2008 at 10:50 am
My car has been away since 27th Feb, I always assumed it had been picked up and taken to the repair centre (as my previous comments. I have e-mailed the garage today for an update and mentioned Watchdog, I will give them until tomorrow to reply then I will phone them.
Has Watchdog said to anybody that they will take this on and fight our cause?
April 1st, 2008 at 12:03 pm
Amanda I’m not alone as you can see from mine and others comments, I suggest you get some assurances from FCRC or/and dealer that your car will be returned within a given timescale. FCRC promised me 7-10 days and its on its way to 4 weeks, others have reported longer and some haven’t even got to the special place yet, still held at dealers. Not sure how that works but get some answers before you hand over the keys. In my opinion they are just stock piling the cars and have no intention to have them returned within 10 days. Its just bad planning/communication and just to many cars and not enough seals to go round.
e mailed Watchdog again last night, hopeful for a reponse will keep you posted.
April 1st, 2008 at 12:04 pm
Hi all
Just wanted a whinge about my car and the service I have also received from Evans Halshaw in Bexley. I knew about the leaky roofs before stepping into the dealership and told them I knew about it. I was promised that all new cars are put through their paces before handover and therefore the fault was not happening in new cars. So I purchased car on 15 Dec, was told two weeks to delivery. Fantastic I thought. So 29 Dec comes around and I get a phone call saying that the vehicle cannot get transported to me so it will be another week. The next week comes around and I get another phone call. They have found a leak in my car. Not impressed at all with this I go straight to the dealer and say that I don’t want that vehicle anymore, I want a brand new one with no leaks. Unfortunately the sales woman lied to me yet again and managed to talk me into giving the car a go saying that it was perfect now. I took the car on 29 January and for three weeks it was brilliant sunshine. Then I decided to wash the car. Noticed a leak. Called Evans Halshaw straight away, went down and asked what they were going to do about it. They said about a specialist engineer looking at it but they would need to call me about a date as there was a back log. In the meantime they left me to drive around in a dangerous vehicle. Dangerous because I was always busy concentrating on catching the water flooding from my roof! Took the car down after many a phone call complaining about it and they have provided me with a 1.8 Focus Zetec as a hire vehicle for a month. I said there and then that I wanted to reject the car and the “big boss” there - Jeff Dickson - was exteremely rude about it and said that I was not lied to during the sale of the vehicle and that Ford needed reasonable opportunity to fix the car….erm did they not have my car for a month before I even got it whilst trying to fix a leak???? I said I was going to the Citizens Advice Bureau as nobody was taking responsibility and he just said go ahead. I will see you in Court Ford, why should we all just take this lying down? Why are Ford still able to sell these faulty cars to innocent people??? It’s outrageous. Oh and there were problems with the fact my car was sold to me with a scratch over the rear wheel, a chunk missing in the interior plastic, a scratch on the radio, a rattle in the door and the windows having a life of their own….but still I’m not allowed to reject the car - we will see Ford, we will see!
April 1st, 2008 at 1:48 pm
Hi Neil
Do you have the Watchdog E-mail address? I have just spoken to the garage manager about my car and he has told me it was not picked up straight away, it was the next week (4th March) and he phoned the FCRC today after my e-mail and they will give him no information of how long it will be and made him feel as if it was his fault there was a problem with the car and denied that the CC had a design fault
April 1st, 2008 at 5:07 pm
I have just rung FCRC again this evening as I never got a call back yesterday as promised (see note 229). I didn’t get to speak with my adviser, but was told that they FCRC have to e mail another department to find out how my car is getting on at at the specialist centre. Once they get a response he will call me back with an update. She tried telling me that it might take 3-4 day to get an update. I laughed! Surely its only a phone call away.
I suggested that I would be putting a rejection letter in the post next week if they did not get my fixed car back to me by the end of next week, she said I should contact my dealer? The’ve had it long enough and I must be within my rights!
Let’s see what happens tomorrow,will they call me back with an update???
April 1st, 2008 at 5:17 pm
Mary kemp
e mail address for watch dog is
watchdog@bbc.co.uk
Phone number is 0208 535 1000
April 1st, 2008 at 5:31 pm
Graham L Did you see this auto express news item, answers some of your questions, whether they are true facts is another matter?
Tried to paste the link but site wouldn’t have it so I’ve juct copied the text. If you want to find it on the internet go to auto express site > news > see all auto express news(towards bottom of page) > page 2 > Ford focus CC dated 14th March.
“Unhappy Ford Focus CC owners are swapping their coupé-cabrios for the facelifted version which debuted at the Geneva Motor Show.
Problematic seals on the original drop-top left around one-third of the firm’s 3,000 CC buyers with leaky roofs. But 500 owners are still driving courtesy cars while waiting for a repair, and 100 more have abandoned the old model altogether, as they have been promised a free upgrade to the new car instead.
A Ford spokeswoman admitted that the original Pininfarina-styled cabrio, which it launched in 2006, was “blighted with problems”. First there were criticisms about the speed of the roof mechanism, then the seals began leaking, and finally production ground to a halt when a tornado ripped the roof off the manufacturer’s Italian factory.
As a result, Ford was forced to set up three specialist centres across the UK to carry out the repairs, and engineers from Pininfarina were flown in to train technicians in fitting the redesigned seal. A spokeswoman said: “It’s been horrible, but our customers have been really patient.” She promised all the outgoing cars would be fixed by mid-May and owners will be given a year’s extended warranty to compensate. When the facelifted version goes on sale in July, it will use revised components”.
April 1st, 2008 at 7:03 pm
done it…just left message on whatchdog hey mabe they want to here from someone who has had 2 leaking CC3!
April 1st, 2008 at 8:24 pm
Took delivery of my CC3 May 2007. Leaks and “clunking” noises appeared almost immediately. August - Water ingress test carried out at dealership - agreed new seals required. Took till November 26th for car to be called in to fit new seals after which problem was far worse! Was told car would go to specialised unit - it never has. It has been standing outside in dealer’s car park all over winter. I have never had it back. It is in a very sorry state, soaking wet with mould forming on seats.
I formally rejected vehicle in February. Since November I have had a courtesy car for 2 weeks and a hire car for 15 weeks.
AVE Form has been sent to Ford Head Office for consideration. No one at Ford is prepared to say how long this process will take. I have now sent an e-mail to Watchdog & hope they will take up our case.
April 2nd, 2008 at 11:23 am
Elaine your story is so similar to mine right up to November when seals finally got replaced. Mine wasn’t worse but it still leaked. I kept my car and continued to drive it. However FCRC rang me ever 2 weeks trying to get me to allow them to take to specialist centre. I didn’t allow this until early March because I tried to reject vehicle first and then get assurances if it leaked again that they would allow rejection. How come your car never went to specialist centre? I though my story was bad enough but the way you have been treated is appalling!
April 2nd, 2008 at 12:48 pm
My car went to the specialist centre and came back with a wonky boot and still leaking. Ford credit have asked the dealership to send the AVE form off to Ford to reject the car at last. I am now worried as I thought that if the dealership comitted the car then they were accepting that the car is not fit for purpose and they aresurely resposible for supplying the refund. I bought the car off them and they should provide the refund. When they get there money back should not be my problem, they sold a car which is not fit for purpose and sold this knowingly in my case.
April 2nd, 2008 at 1:21 pm
I have spoken to my dealer today and he has advised me that he is now very close to being able to make me a settlement offer for the car, he has been negotiating with Ford, to obviously get the best deal from them as possible. He hasn’t told me yet what that figure is but assures me he will have the figure this afternoon !!! I await his call because I will not accept anything other than the full £20k I paid for the car. Even though it has done 16000 miles, that’s not my problem as unlike other people on the site I have only requested a courtesy car when the car has been in the repair centre, and not all the time that car has had a leak thus saving Ford a fortune! Maybe I should have had the hire car then no miles would be on the car!!!
April 2nd, 2008 at 1:53 pm
I went to test drive the vauxhall twin top yesterday as I thought I should start looking around now that the dealers have sent the paperwork to commit my car to fords (although I’m still driving around in it). The salesman at vauxhall said he has had quite a few people in to view the twin top as fords had stopped making this cc & are waiting for the release of the new shape cc in July? I like Graham will not accept anything less than a full refund and by the looks of things my mileage will be close to his or even more if the settlement continues to drag on. Hurry up Watchdaog & get involved.
April 2nd, 2008 at 2:27 pm
Tracy, I too have looked at the twin top but not as nice as the Focus CC unfortunatly.
April 2nd, 2008 at 3:20 pm
Neil, My car was “fixed” by a specially trained person in November at the dealer’s premises. This having failed I was told units were being set up around the country to deal with the leak problems. These would not be operational till the New Year.
Eventually having heard nothing during January I phoned and was told a date of the 18 February had been arranged. However on the 13 February, having seen the terrible condition of the car’s interior, I had had enough and wrote formally rejecting the car and requesting a refund. A copy was sent to Ford’s Chairman & M.D. Having rejected the car I suppose there was no point in Ford trying to fix it.
Eventually on the 25 March the AVE form was received by Head Office. The customer service is appalling. No one ever phones or keeps me informed (like so many other people on this site.)
April 2nd, 2008 at 3:49 pm
I agree Graham, I’ve also booked to test drive the VW eos on Sunday. I have to say I’m really happy with Fords CC’s but for the problem with the leak & therefor re sale price will hit rock bottom with these cars untill its has a proven track record that the leak has been solved. I know I will never believe a word Ford say again. I’ll check for customer feed back every time!
April 2nd, 2008 at 4:50 pm
hi all
I asked for phone number of cc team at newport thanks to Katfryn i got it .was told by my dealer thats where it was .So rang them to get update on car guess what its not there.can we all trust anyone i ask myself dont think so.come on lets all get on to watchdog.
April 2nd, 2008 at 5:04 pm
I have never dealt with such a dishonest organisation it’s a disgrace. I called watchdog and left a message no one has been back to me yet, has anyone spoken to anyone there ?
April 2nd, 2008 at 5:53 pm
I called Watchdog and left a voicemail and e-mailed a week ago and am awaiting a response. Hopefully when we have all had a moan about it they will pick up the story!!
April 2nd, 2008 at 7:57 pm
Hi again everyone
Thought I’d give you a diary summary of my experience with the Ford CC as I need to get off my chest!!
Oct 07 - Bought ex demo Focus CC3 from Northampton dealership.
Nov 07 - 2 weeks later noticed bad leaks. Went into garage for repair for 2 days. On collection, they admitted they hadn’t even attempted to fix leak!
Nov 07 - Went into garage again. ‘Fixed’ problem but on collection I realised was still leaking (and dealership had ‘forgotten’ to arrange courtesy car.
Dec 07 - Car went to specialist centre, though no-one could tell me where this was. They kept my car for 6 weeks. On day of return, they ‘lost’ my car. Finally, when returned, it was worse than ever. Leaks were all over the place! doors rattled and there was condensation in the temperature dials.
Jan 08 - Wrote formal complaint letters for Ford and finance company.
Feb 08 - After numerous phone calls on my part, since October, with the CC team rarely returning calls, I finally completed the buy back form & sent to Ford head office.
Mar 08 - Dealership agreed to buy back car. Still awaiting confirmation letter….
Apr 08 - Told will receive letter this week….
Watch this space….
April 4th, 2008 at 12:22 pm
hi all
Car has now gone to the ’special place’. After numerous heated conversations did get a hire car at Fords expense instead of having to pay for the insurance on a courtesy car.
Have received a letter and 2 phone calls from Ford customer services in response to my letter, reassuring me that Mr De Waard is fully informed of the situation. and that they will contact me every 2-3 days to keep me informed!! i will let you know if that happens, but i am not holding my breath. No response from my dealership though.
will contact watchdog if all the promises and reassurances are not met within the next 2 weeks.
April 4th, 2008 at 1:16 pm
Hi Rosie
I deilvered my car to the dealership in the 27th Feb for pick up to the special place on the 28th but it took the dealership several phone calls to get Ford to pick it up. I was picked up a week later so has been at the special place for 4weeks and the only phone call I have had from them so far was one on Wednesday to my home when I was at work saying my car had the new seals fitted so was now almost ready and would be returned Thursday or Friday. Do I have my car, well no not yet, but then again Friday is not finished yet. But to give then their due they did not say what specific Thursday or Friday. So don’t hold your breath for those phone calls Rosie
April 5th, 2008 at 12:10 pm
Good News, they are buying/taking my car back next week confirmed yesterday. Had to instruct my solictor as the dealer seemed to be getting nowhere and they advised me to go legal (our family is a good customer of the dealer and has brought 7 cars in five years from them). It shows how quickly they will act if you take the legal route.
April 6th, 2008 at 3:58 pm
Hi charles,
What did your solicitor do? Who did he contact, the cc team or the dealer. I am waiting for my car to be committed andfor Ford to pay off the dealer, did your dealer get the money off Ford or did they just buy it back off you because of the leagal pressure.
April 6th, 2008 at 6:05 pm
Charles, I am waiting a figure from my dealer who apparently has a figure from Ford but is trying to increase!! did you get the full refund that you paid for the car? Thanks
April 6th, 2008 at 7:46 pm
Charles, Wendy & Graham
Thought I’d let you know, at long last the dealership in Northampton bought back my CC, as ‘fixing’ it three times (including the specialist centre) had not worked.
Allen Ford, the dealership agreed to settle the finance with the finance company and I handed the car back yesterday :( but that was it - no compensation. Hope that helps you all. Jacqui
April 7th, 2008 at 7:08 am
Jacqui, Thanks for that, how long had you had the car and did they only settle the outstanding finance on the car, not the full value of the car?. Cheers
April 7th, 2008 at 9:52 am
Graham, my solicitor dealt direct with the dealer as they sold the car. It is the full value of the car. I took delivery in December. Hope that helps
April 7th, 2008 at 7:01 pm
has anyone had any luck with watchdog
April 7th, 2008 at 7:16 pm
I called into the dealership in Stoke today to find my car still sitting the same spot after 6 weeks!!!!! I went MAD and called the Ford team directly from the reception desk to be told by them that is was being picked up today. The Dealership said they would call me as soon as it was on the transporter …. guess what? NO CALL so I assume its still there. I was also told the centre dealing with the fix was in Newport 20 miles from my home after they had asked me to deliver it to the dealership in Stoke I LIVE IN CARDIFF!! I have also planned a trip to Barcelona intending to take the CC I have been told that it wont be ready in time so I have demanded a convertable from the hire company … guess what NO PHONE CALL!! what is wrong with good old customer service????????
MY VIDEO ON YOU TUBE
http://www.youtube.com/watch?v=VYtmG7ZuyVo
http://www.youtube.com/watch?v=jyJ4GvNpcy0
April 7th, 2008 at 8:21 pm
Graham
I bought the car in October 07. The dealership agreed to settle the finance to date - they wouldn’t pay the orignal cost of car, but have only paid on current value/settlement because of devalue on car as it is now 6 months old. Yet, I had hardly driven the car due to the amount of time it was in the garage being ‘fixed’, but this made no difference. Been very stressful. I handed the car back on Saturday afternoon :( very sad and had been such a fight to get this far. (I’ve diarised my story on entry 1262 Aril 2nd to give you more info) Good luck. Jacqui
April 8th, 2008 at 6:43 am
Hi Jacqui, Charles, Thanks for the note. I know what you mean it is very a stressful experience; however I will not accept anything other than a full refund as it’s not my problem that the car leaks and Ford have proved on 3 occasions that they are incompetent in fixing the problem. I have also had mine since Oct 07 and have now done 17000 miles. Not sure what is happening with Watchdog phoned and emailed, not heard anything! Good luck
April 8th, 2008 at 5:36 pm
I tried ringing FCRC for update on my car which has now been over 4 weeks at the specialist centre. I rang them Tues,Thurs last week and again yesterday. Still no news, no update just that they would chase it up and call me back.
Today Tuesday rang dealer as still no news. They rung FCRC for me and found that they still had no news but my car was at Newport. so using the numbers listed previously (thanks Kathryn)I rang them myself to find a very helpful person who was prepared to talk to me. My car was there, had been repaired and is just awaiting a couple of small parts (called shields - whatever they are?) they were due in at the end of this week and hopefully car should be back with me next week. Now isn’t it a shame FCRC couldn’t tell me that? Newport also told me that they had 5-6 cars in a week and once they were repaired they are left outside to test them further. Mine had not leaked so far and were hopeful that it would be ok. My dealer told me that Newport were having a 85% success rate presently. I know it should be 100% but after reading this site for the last few weeks think 85% is good, as long as they stay fixed??? Did think about ringing FCRC to tell THEM how my car was but thought what is the point! I will be patient for a further week and see what develops, I know its not all over and it can still go many ways from here but it is nice just to get some feedback.
I stated previously (247) that surely it should only take a phone call to get an answer and so I have proved, FCRC said it would take 3-4 days well they had 8 days and still failed, Bl**dy useless! No wonder we are all so frustrated! Beginning to think that FCRC need to urgently fix themselves as well as our cars! Would we all seriously buy another car from Ford?
April 8th, 2008 at 6:28 pm
Hi Neil, Graham
Graham - good luck with getting full refund, I tried so hard, but there were adamant.
Neil - I really don’t know if I would buy another car from Ford. As I’ve handed mine back, I’ve been looking at Peugoet, Renault, and VW cabriolets and so far nothing has the same boot space and leg room in the back…. so not sure what I’m going to buy… driving hire car until can decide. The new focus CC may be in country in May, so will look at again, but can we risk the leaks again?!!
April 8th, 2008 at 8:34 pm
Graham
Meant to also say to you that I had only drive 2,000 miles myself as it had 8,000 mileage when I bought it as an ex demo. The sales manager also drove it for a while, hence the 8,000 mileage. Yet the dealership and Ford still would not give me refund from October, when I purchased vehicle, only agreed to settle finance. Jacqui
April 9th, 2008 at 12:44 pm
Hi Neil
Like you my CC3 has had the new seals fitted and is being water tested (don’t know where mines is as I live in Central Scotland). Until last Wednesday I had never had a phone call from FCRC and my car went in 27th Feb, but since last week I have had one every work day giving me an update and like yours is having a small part fitted and I should have it next week. So here hoping as I am keen to get my car back as I have missed it and hoped we have no more issues in the future. Have you heard if they are giving any gaurentees on the new seals?
April 9th, 2008 at 3:36 pm
Mary Kemp
Your car will be in J Martins in perth, thats where mine is… sadly still unfixed, i was told that they fixed 8 but only 6 with any success.. I’m in the rejection stage, sadly, but really have been left without an option.
April 9th, 2008 at 3:38 pm
Just spoken to my dealership they have my cheque & are ready to exhange fomy vehicle - full refund.
Have arrange handover for Tuesday 15/04/08. I would love to say I will wait for the new improved cabriolet from Fords but after all this I don’t think I could trust Ford again.
April 9th, 2008 at 3:45 pm
good news Tracey, how long did you have to wait?
April 9th, 2008 at 3:58 pm
Paid for the car in December, took delivery in January, leaked the end of January, so roughly three & half months but it seems much longer with all the too-ing & fro-ing.
Good luck to you all
April 9th, 2008 at 4:10 pm
Hi all spoke to my dealer today he told me car was at local specialist center the dealer is in cheltenham so does anyone know where specialist center is near cheltenham as they wont tell me May be it is in gloucestershire somewhere. thanks
April 9th, 2008 at 4:13 pm
Trevor,
It’s Bristol Street Motors in Gloucester. I have just had mine back after 2/3 weeks. All is good so far.
Good luck
Jon
April 9th, 2008 at 4:20 pm
hi jon glad to here your car ok thanks for info . Who was your dealer was it Bristol street in chelt i have to say thay have been very good and helped as much as thay can.
April 9th, 2008 at 8:21 pm
Hi Tracey
Interesting to hear you will be receiving a full refund. Not sure if you have read my entries above, but I handed my car back last week as since buying in Oct 07, Ford had failed at 3 attempts to fix (including specialist centre). Dealership in the process now of settling finance but would not give me full refund. Maybe you had refund, because you had only had car since December, compared to me owning mine since October? Would be interested to know more. Thank you. Jacqui
April 9th, 2008 at 9:23 pm
Spoke with someone from FCRC today who had phoned to respond to my letter to Mr de Waard. I was irritated before but am now angry as Ford do not seem interested in keeping customers happy. It was stressed to me that Ford would not be replacing my increasingly leaky car with a new model and that any compensation would not be monetary , most likely an enhanced service package (my car is due its first service soon-will this be part of the package, I wonder). I was also told it was unlikely they will be taking it in before the latest predicted (6th May) date (changed from 31st March )as they were ‘inundated’ with cars and it was taking time to fix them. Would I not be right in saying if they trained more engineers and opened more centres they would fix more cars more quickly?
Ford need to stop flannelling their customers and start to provide the standard of goods, care and service you should expect when you spend around £20,000 on a car.
April 9th, 2008 at 9:32 pm
Hi Trevor,
We bought it from Brooklyn in Redditch. They have been sort of OK since delivery, but were bloody awful before.
We get on well with the saleswoman and the people in srvice so that helps a lot.
April 9th, 2008 at 9:34 pm
AnnieD,
That comment is the crux of the matter for me. The car is a £20,000 piece of engineering and not a £20 second hand sofa.
April 10th, 2008 at 7:02 am
I have now been offered a refund on my vehicle, its a little less than I paid for it. I dont think I really have any choice but to accept as I cant be doing all this anymore, it really is costing me sooo much time and has been a really stressfull experiance with Ford(absolutely useless organisation), its been going on scince I owned the car, around 7 months now!!!!!! It really is appalling. Not a word from Watchdog either!!!
April 10th, 2008 at 8:48 am
Hi Jackie,
I was offered a refund minus this that & the other but I refused it, said I would rather lose the money to a solicitors than to Fords. They came back to me two weeks later, said they had passed it to head office for a decision - I then sat back & left it to them to sort out as I felt I had done enough running around after them. It seemed to have worked!
April 10th, 2008 at 9:06 am
Tracey
Well done to you and thank you for replying. It gives me a little hope as I am considering taking the matter further. Once I have final confirmation that the finance is settled, I will continue my fight for the remainder of the refund/compensation etc. To this day, I still have not received any letter from Ford apologising or even acknowledging the situation! It really is disgraceful. Jacqui
April 10th, 2008 at 11:44 am
Note to the last couple of people under no circumstances accept anything less than what you paid for the car. the car is faulty you are entitled to what you paid for it wether its 7 months or 2 years old.
April 10th, 2008 at 12:26 pm
Mary kemp
I’d like to know what you did to suddenly start getting phone calls daily from FCRC. Whilst I found out my own answers I still haven’t heard from them. 10 days have passed since they first said they would get back to me urgently with an update.
Getting Guarantees on the new seals will prove extremely difficult as they wouldn’t give me any guarantees before Spec Centre, so why now? I think we know them well enough to see where that one will lead! However if my car leaks again (tomorrow or in the next two years,(length of Finance deal))it will be rejected and I will not take any compormise this time, they wanted one final chance to repair, they’ve had it (5weeks so far!) so I will be preapred to fight my corner.
Let me know when you get yours back and how you get on, I will do the same.
April 10th, 2008 at 4:02 pm
Had mine 6 weeks and counting… called them yesterday and they said it was being collected today. The dealer said he would call me as soon as it has left the dealership guess what NO PHONE CALL!!
April 10th, 2008 at 7:02 pm
hi jon thanks for the info about where car might be yes it is at bristol street in glos they say it is fixed . Spoke to a guy there who said it has had all new seals we will see. he said thay have tested it for leaks for two days we will see.how is yours in this wet weather .Trevor
April 11th, 2008 at 7:51 am
Hi Trevor,
Ours appears to be OK. I don’t believe the testing thing as ours came back as filthy as it left (I left it dirty to see if it had been tested).
Previously, the water was getting in through grooves at the joints. These are no longer there so I am feeling quite positive. I have been to Oxford a couple of times in rain and I am going to Manchester on Monday (it always rains in Manchester!) so that should be the ultimate test.
April 11th, 2008 at 8:13 am
Well, mine’s going in today to have the seals fixed. I just hope it doesn’t take six weeks! Wish me luck!
April 11th, 2008 at 3:46 pm
Hi Jon
it is friday at 16.40 thay have just rang to say car back at dealers. will pick it up at 9 on sat .I wont give them back the keys to hire car until i have checked mine over. will let you know if all ok may be we will all get together one day at some meet somewhere. Trevor
April 12th, 2008 at 12:21 pm
Been told again that it will be collected Saturday or it could be Monday but maybe Tuesday!!! So on Monday it will be 7 weeks without my car it has been at the dealership in their car park not under cover in the same spot where I left it those 7 weeks ago… I have been in this hire car longer than I have been in the CC If I wanted a Honda Civic for a company car I would have asked for one!! I have told them that if it is not collected by Tuesday I will be dropping the hire car off and taking mine back leaks and all then i will be instructing our company lawyer to get on the case!! enough is enough ford!! does anyone from Ford ever read this forum I would love to know!!
MY VIDEO ON YOU TUBE
http://www.youtube.com/watch?v=VYtmG7ZuyVo
http://www.youtube.com/watch?v=jyJ4GvNpcy0
April 13th, 2008 at 11:14 pm
ive watcherd the commets on here for the last few months ,went to tch in derby sunday and in showroom was a mk11 cc and 2 in compound. asked the sales woman if the new ones leaked she’s says not and keeeping evrything crossed the don’t.How many of you have bought petrol over the tdci ,as am thinging of a new one if they dont leak for towing a caravan but dont do high mileage
April 14th, 2008 at 7:33 am
Hi Neil F
The garage I bought my car is a small family owned garage and not one of the big dealerships. After 4+ weeks of hearing nothing I phoned the garage and told them I was unhappy at no updates and that a crowd of us had been in touch with Watchdog who were going to take the case on for us if we sent them in all our details. THe garage said they were going to phone FCRC and give me a call back, when they called me back they asked me to give FCRC 24hrs to give me an update before sending details to Watchdog. Lo and behold I have had an update every day.
The guy at FCRC handling my case is called PAV and he told me on Friday my car is ready to get delivered back to the garage and he will phone me Tuesday to tell me which day that will be. He also said that he would follow up with phone calls after I get the car back to ensure I am happy with the repair. But when I asked about guarantees he said that there was no extended guarantee, but if the problem should arise again in a years time they would have my details & concerns on their database, but was quite non-commital on how they would deal with a problem on the new seals.
After every thing that has happened so far I am still dubious of anything FCRC say, but hopefully I will have my car back by this weekend, I will give you an update on how it goes from there.
Where is your car Neil? mines will have been away 7weeks this Wednesday at John Martins in Perth who seemingly only have a 75% success rate (which FCRC deny - they say all repair centres now have almost 100% success)
But I am still hopeful as I really like the car
April 14th, 2008 at 8:12 am
Mary my car is in Stoke where I in all good faith drove it 7 weeks ago, I also understand when it is fixed it will be dropped off back in Stoke, I live in Cardiff and the repair centre is in Newport 20 miles from home!!
April 14th, 2008 at 9:05 am
HAS ANYONE GOT THE FOLLOWING?
A spokeswoman said: “It’s been horrible, but our customers have been really patient.” She promised all the outgoing cars would be fixed by mid-May and owners will be given a year’s extended warranty to compensate. When the facelifted version goes on sale in July, it will use revised components.
April 14th, 2008 at 9:20 am
Adrian,
Simple recommendation. Don’t buy one. Nice enough car but it isn’t worth the hassle.
I wouldn’t believe Ford either with the promises that the roof problem has been corrected on the new model. It’s a roof from another supplier, but the QA at Pininfarina is still the same.
Take your hard-earned elsewhere!
April 14th, 2008 at 9:23 am
Hi Neil
The quote you have comes from www.autoexpress.co.uk/news/autoexpressnews/218643/ford focus.html
I passed this on to Marie and Ford, she looked into it and said it did not come from Ford and Ford take no notice of forums. GREAT ISN’T A £20,000 CAR THAT LEAKS AND THEY DON’T HAVE TO TAKE ANY NOTICE OF FORUMS. I’m still fighting for a replacement CC3.
April 14th, 2008 at 3:25 pm
I have just come from my dealer to sort out the settlement on my car. They want to charge me £2000 for mileage!!!!! I have said no and will take legal advice. By the time they deduct all the money for my time and expenses, let alone stress, they will owe me £2000 - what a bl**dy cheek!!
They will end up scrapping the car anyway, what difference does the mileage make and anyway - 10,000 miles on a year old car is not too high!! They don’t take notice of forums eh? back to watchdog I go. I have never, ever been subjected to such apalling customer service - it’s like a kick in the teeth on top of losing my car - never again.
April 14th, 2008 at 6:56 pm
Anyone watching Watchdog tonight re the Focus speedometer freezing? Luckily not on the CC3 but still, if these guys can get their story looked at they might be more interested in our stories now. Keep calling and writing and making a fuss people!
Oh and Watchdog quoted that Ford have said “Above all they do the right thing for all their customers”…er I’m still waiting to see that!
April 14th, 2008 at 7:16 pm
Bought the car May 07 in Northern Ireland.
Was in for 7 weeks getting ‘fixed’ for small drip leak.
After this now discovered boot was like a swimming pool, back to my dealership, been told out of 20 fixed, 18 have came back needing re-fixed.
Back on with FCRC last Thursday, still waiting on return call.
April 14th, 2008 at 7:16 pm
Hi Vikki,
Yes I watched it - wonder what they did to get them to air it. It’s D day for my CC tomorrow, will exchange it for a full refund. Even after all this crap from Ford I will still be sorry to see it go. I haven’t found anything to replace it so will be without a car for the first time in years as I part ex’ed my previous focus at trade for the CC, & I’ll be damed if I take another car made by Ford.
April 14th, 2008 at 7:32 pm
my car has been in three times now at tch at derby, the last time it went in i had a list of faults that needed to be rectified, which i shall list in a bit , the roof leaks and the noise in the boot can’t be sorted at tch it will have to be collected by transporter and taken i think to dagenham , back to the faults
1. the alarm goes off every night 2 to 3 times
2. the roof leak has caused the carpet in the rear footwell to swell so it doesn’t fit
3.the touch glide on the driver side window would only nudge the window down
4.when closing the roof,the driverside window would go all the way down, while the other windows only go 1/2″down
5.the roof mechanism rattles in the boot
6.obviously the roof leaks
7.had yo wait 6 months for all the service books
8.driver side window when closed left a 4mm gap
give tch there dues they’ve been pretty helpful and have repaired/fixed most of the proplems apart from the roof,the boot noises and the carpet, awaiting for tch for a date when the car is to be taken for the roof repair ,so watch this space
April 14th, 2008 at 8:41 pm
A manager at our local ford dealer in shrewsbury told my husband today that they won,t take any focus cc3 in anymore,(Quote ) “best thing to do is sell-it in the paper and let the new keeper sought it out under warranty” un quote…..Quote ” or put it in the auction and take your chance!!!” un quote
What chance has any Focus cc owner have of sorting out these water problem when main dealers with over 50yrs experience have had enough of Ford Motor Company and give useless advise like this, (just wash thier hands of it) they can if they remove the rear-seat..JOKE!!!Service guy disagreed and is contacting Ford,s leak department,said it could take weeks!!!!
April 14th, 2008 at 9:39 pm
Been watching this site for months, I too have a CC3 Bought last June, leaked straight away , told no fix , notified in Nov 07 Ford now have a fix, 4 fixes later and 1 fix at specialist centre , car still leaks and creeks and now noise from passenger side seat belt holder, going back tomorrow as was promised full refund if specialist centre couldnt fix it…..will let you know how I get on.
April 15th, 2008 at 8:11 am
Watchdog has not responded to my many calls and online requests HOWEVER the judge from sunday mail has - Folks I think if we all contact the judge he’ll help!!
thejudge@sundaymail.co.uk
So lets go folks .. email him tell him your issues and copy the link to this site, remember to include your home address..
I’m still waiting on a resolution, no one is speaking to me now i’ve formally rejected the car, i was told on friday the whole thing could take 6 weeks plus to get my money back.
April 15th, 2008 at 8:22 am
Thank you JS. Have done so.
April 15th, 2008 at 9:37 am
hi js , i’ve just sent a message to the judge, thanks
April 15th, 2008 at 3:59 pm
Have just returned from dealership exchanged car for full refund, I suppose thats the end of it now
April 15th, 2008 at 4:10 pm
Well done to you Tracey. How long has it all taken? Just wondering in case they can’t fix mine.
April 15th, 2008 at 4:16 pm
just left the dealership in Stoke today is week 7!! and guess what? whilst being left in the carpark for 7 weeks someone has driven in to the side of the car now also on the opposite side several people have used the bodywork to open their doors on!! how nice !!!!!!!!! WHAT THE HELL IS FORD GOING TO DO? NOTHING AS USUAL!!!
nsclapham@hotmail.com
April 15th, 2008 at 4:18 pm
Hi Tracey
When you say full refund, did you have to pay mielage?
if so how was this calcualted?
April 15th, 2008 at 5:04 pm
Tracey , well done some good new at last!
Neil , thats terrible, what did the dealer have to say about it? I spoke to FCRC yesterday (I rang them again and they rang me back!!) to hear that my car is fixed and they are just sorting out transport to get it back to the dealer’s. Wouldn’t give a date but next few days. watch this space?
However when I spoke to Jeeten yesterday he still says that it should only take 7-10 day to turn around a vehicle (all laugh!),now I know this isn’t true but if they are still standing by it Neil demand answers to why yours is still at the dealers. Get on to FCRC and demand action. Speak to Jeeten or Pav (he’s the line manager) demand answers, keep on at them every day it is the only way. You will get ignored if you don’t.
Have to say I’m disappointed with Watchdog, They do a story about Ford and don’t include us. They go on about a Focus that is 4 years old and has a problem which can be solved with a few hundred quid. Yes it should be aired and yes Ford should solve this problem too. But surely our car has bigger issues and bigger financial burdens. Each story shows Ford to be utterly useless. Come on watchdog spell out our story too. Oh by the way I’ve got one of those RS21 fridges highlighted in last weeks programme as well, not my year is it!
April 15th, 2008 at 5:16 pm
Put a pic on http://www.focusccforum.com the dealer just said to me that he would get the bodyshop guy to look at it for me… Not even a sorry we are really meesing you around nothing!! Does the FCRC team read this blog?
April 15th, 2008 at 5:46 pm
Neil - No they don’t I have been told that they take no notice of Forums. However, Sunday Mail have been in touch with me, they are hoping to do a report this Sunday and have asked if I would have photographs taken. Are we getting somewhere?
April 15th, 2008 at 5:50 pm
Pauline and Alan… i have activated your accounts
www.focusccforum.com
April 15th, 2008 at 5:57 pm
Simon - I am not able to log in.
April 15th, 2008 at 6:01 pm
Just re-checked and i have definatley activated it.
user-name is pauline
do you need me to reset your password
try it again, if still no luck email me and ill change your password to see if that halps.
simon@focusccforum.co.uk
April 15th, 2008 at 10:26 pm
Pauline my pics are here:
http://www.focusccforum.com/forum/viewtopic.php?t=119
and a german site with my clips off youtube added
http://www.s172625260.online.de/tropfen.htm
naclapham@hotmail.com
April 16th, 2008 at 2:14 pm
Neil
I was told last week that my car was also ready and it would be returned to the dealer this week and they would call me Monday or Tuesday to confirm - well guess what, my daily updates have dried up. When my dealer phoned yesterday for an update as the rental on my hire car was up this morning FCRC told the dealer to rent it for another week and would not give them a definite date of when my car would be returned. You would think they were transporting them back from the moon (on second thougths that would probably be quicker)
Are you going to the Sunday Mail - the Judge does get action, I know that when the company I work for gets a letter from the Judge it definitely jumps into action as no company wants bad press in a national paper
April 16th, 2008 at 3:01 pm
Mary
Mine is back!! Got it this morning, completly out the blue call from someone from my dealership last night, it was delivered to my work, but goes back to my dealership on Monday to be valeted and checked but i wanted it first so i can check it over etc, the old seals are in the back of the car so they’ve definatly been changed .. need to take for a spin and carwash
Mary I had started the rejection process and had advised that I would be SORN the car as the tax is due at end of month… not sure what happend to get it back but obviously something moved them along.
Give J Martin in Perth a call they are the guy working on it and will be able to tell you what’s what.
April 16th, 2008 at 3:04 pm
how long had it been gone JS?
April 16th, 2008 at 3:24 pm
JS, your car was at Perth the same as mine so I wonder if mines was delivered to my dealer today as well, I got the impression that they were taking them in and delivering them back in bulk and not one at a time. Mines has been away 7 weeks today
Do you have the phone number for J Martin in Perth to hand?
April 16th, 2008 at 3:30 pm
mary
J M Accident Repair Centre FRIARTON ROAD, FRIARTON BUSINESS PARK PERTH PERTH Tel: 01738 567007
Neil mine has been away since 11th Jan… went into JM around 20th Feb…
April 16th, 2008 at 3:43 pm
JS 13 weeks?!! blimey what compensation have you asked for? did you have a hire car for the period? any damage?
April 16th, 2008 at 4:55 pm
Well it looks like its all kicking off today, I have had dealer on the phone twice this afternoon telling me that my car is coming back to them tomorrow. I have asked them to check it over and do water tests. Then I will pick up on Friday. This will mean they had it just short of 6 weeks. Dealer has been very good they organised a new Mondeo Ghia as a hire car, heating/air con didn’t work and boot never shut properly. If I’d known it was going to take 6 weeks would of taken it back to get heating sorted. Will be happy to see mine back! fingers crossed it doesn’t leak??!!
JS and Mary keep in touch with site lets see what compensation we can get out of them. My car is a year old now (new tax disc is sitting at home waiting) and has done 17,000 miles. I have been messed about by Ford since May of last year. Jeeten from FCRC has promised me a call after two weeks to see if everything is ok and discuss good will gesture. Let’s hope I don’t have to ring him first.
April 16th, 2008 at 6:11 pm
Hi Mary
you were right, good job i didn’t hold my breath no calls from FCRC,what a surprise! rang them Monday and guess what my car needs additional work! but they couldn’t tell me what or how long it will take, they have promised to ring me by Friday. Not even sure were my car is.i’m going to contact watchdog and the judge, as i have no faith in Ford anymore.
noticed they have enough money to sponsor American Idol though!!!
April 16th, 2008 at 8:43 pm
People - has anyone had their money back without paying mileage - Ford have agreed a full refund - minus £650 for mileage (10,000 for a year old Car) originally they wanted to deduct £2041!! I fail to see why i should pay a mileage charge on a faulty car - it was faulty from day one. If they had been able to fix the bloody thing, we wouldn’t be having this discussion!! Even my dealer has given up trying for me - I am soooo fed up
April 17th, 2008 at 5:43 am
None of us should be paying Ford ANYTHING for mileage done.
My dealer arranged for us to have a replacement car but we are now not going through with this and he’s getting us a refund.
He hasn’t said yet if it’s a FULL one but I won’t settle for anything less.
The fact is that the ‘Sale Of Goods Act’ says that you, as the consumer, are entitled to a FULL refund or replacement if goods purchased are faulty. Ford may have their own terms & conditions under their ‘Commitment’ programme, but they do not replace the law. Also, please remember, and remind your dealer, that your contract is WITH THE DEALER. If Ford will not play ball, it is your dealer who should be refunding you.
April 17th, 2008 at 10:06 am
my car is shortly going to the ’special place’ to have the leaks repaired , reading this site i understand that this can takes ages, what standard of hire car is offered,i’ve had a ka for the last 3 times its been in, but this has only been for a couple of days at a time , driving a ka for several weeks will send me into depression ??thanks
April 17th, 2008 at 10:50 am
Hi Jon. My car is currently at the special place and we’ve been given a hire car from enterprise. It’s a focus c-max, which is ok I suppose. Loads of room etc for the kids. Waiting for dealer to get back to me today regarding the car coming back. Hope it’s soon. Good luck with yours.
April 17th, 2008 at 11:04 am
hi amanda, thanks for that , i was going to try for a focus st , hhhhhh. but i don’t think they’ll entertain it , but i’ll have a go , , good luck with your car
April 17th, 2008 at 11:48 am
Jon
My dealer got me a mondeo to replace my CC3 whilst it was at the special place, because he thought it would take a while, and he was right.
When you finalise date arrangements with FCRC ask them how long it will take, if and when they 7-10 days you can use it against them when it takes longer. Remember keep chasing them, I feel I would still be waiting if I hadn’t kept on pushing.
April 17th, 2008 at 11:53 am
How many of you out there have had your car go through the special place, been repaired and then at some point later got an offer of a good will gesture from FCRC.
What kind of offers are they making? Would it depend on how long you’ve had the car and the problems?
If you accept the offer do they try to say that this is a final offer(settlement), ie if your car leaks anytime later you have no come back?
April 17th, 2008 at 5:04 pm
Rang dealer this evening to ensure car was back and ready for picking up tomorrow as promised and guess what, yeah no surprises it hasn’t turned up and nobody knows why?
Dealer had e mail from Ford saying it was being delivered today. so I’ve rung FCRC and told them once again they have let me down and it’s just not good enough. They promised me an update in the morning. What can you do!
April 17th, 2008 at 8:42 pm
Further to comment 1251, it has now been confirmed that I am to get a full refund. Ford did try to reduce their offer by £315 for mileage, but having told the dealer I would not accept anything less than the full amount, the next day Ford waived the mileage charge. GAP insurance and Diamondbrite costs are being refunded. Ford will continue to pay for the hire car till next Wednesday.
Good luck to everyone and hopefully the Mail on Sunday will take up the cause.
April 17th, 2008 at 10:02 pm
I spoke to my dealer today to ask for an update regarding my seal fix. He mentioned that if this doesn’t work, then Ford seem to be easing up on giving people refunds. He didn’t say it in so many words, but kind of skirted round it by saying it would be good for both us. I hope that the fix works really, but then I worry that if it does, the car will be worth nothing in a couple of years time.
April 18th, 2008 at 12:08 pm
Hi everyone, I have spoken to The Office of Fair Trading and was advised to e.mail them my details on the following e.mail address. enquiries@oft.gov.uk If more people do perhaps Ford will be made to pay for selling cars they know full well will probably leak.
April 18th, 2008 at 4:07 pm
Just had a call from Evans Halshaw to say that my vehicle had been returned but that they were not happy with the water tests there. They wanted to know what I wanted to do. I told them that I wanted to reject the car and they said they would get on with the paperwork their end and let me know when I was to return my hire vehicle to them. I’m actually really sad about it as apart from the list as long as my arm of faults, it looked like a really lovely car. I don’t know what I’m going to do. But without a full refund I won’t be signing anything over to anyone!
April 18th, 2008 at 4:26 pm
Hi Vikki, sorry that it’s not worked out with your car. It’s a great drive too isn’t it?
I was just wondering if they had fitted yours with the latest seals? Mine’s coming back next week with the supposed new seals. Half of me wants it to work, but the other half just wishes that I could get rid of the car and get something else.
April 18th, 2008 at 8:21 pm
An article on the problems with Focus CCs appeared in The Sunday Post (a Scottish newspaper) on December 16 2007. The journalist asked for readers who owned CCs with leaking roofs to get in touch with him which I did. I have now sent him an e-mail to tell him that I am being refunded in full to which he has responded as follows :-
“……I am still very interested in this subject and have been talking to Ford about the problems with Focus CCs. I hope to pubish a follow up feature in the near future”
So should anyone wish to contact him I am sure he would be pleased to hear from you. His e-mail address is alisdairsuttie@googlemail.com
April 19th, 2008 at 3:19 pm
Amanda see last note 1343
Friday morning got call from dealer, bad news car is still not fixed and Ford had adviced my dealer it was ready in error!
Rang Newport to find out what was going on, still not fixed waiting small seal parts (shields) there were as confused as to why Ford had sent a transport to pick up my car as it wasn’t readyand they had never advised that it was.
Newport were struggling to get answers on parts from Ford, my car has now been waiting for these parts for at least two weeks, surely that means further delays for us all!
I followed up by calling FCRC at 2pm and yes they still hadn’t called me. I told Pav (line manager) when I demanded he called me back, that I was appalled and wanted answers not excuses and apologises. He has promised to call me on Monday with knowledge about the lack of parts and a firm date for completion.
April 19th, 2008 at 7:05 pm
My leaking CC is currently in the hands of ford. Apparently some guys from the pininafarina factory are over with the new style seals to fix the problem. Has anybody else been told this & has it worked? I am hoping to hear on monday if it has fixed the problem.
April 20th, 2008 at 2:12 pm
Amanda: Yes the new seals were fitted and Evans Halshaw said they were not satisfied that this had fixed the problem so I just said outright I wanted to reject the car. They are processing this now but I want a full refund and a refund to me of the cost of insuring me on the hire vehicle for a month and a week. I will keep people updated on how I get on. I might take a look at the new CC3 as I can’t imagine being without a car now but as I part exchanged my last car to get the CC3 this is how I’m going to be left. I’m absolutely fuming.
April 20th, 2008 at 2:55 pm
Hi all..
I have been watching, and sometimes commenting, on this site for a few weeks.
My car delivered 1st Nov…in garage for a couple of days in Dec and Jan for water ingress and rattle problems. Went in again on the 11th Feb…which was the last I saw of it! On March 5th I wrote to dealership and advised if car not back by 28th March then I was rejecting. March 28th came and went and since then have been in discussion with dealership over full refund or new updated CC3 (with water problem alledgedly designed out!) All was going well till Monday of last week when got a call from dealership saying Ford had rejected my claim. This was followed a few hours later by the local Ford dealership who advised my car had just been delivered back for my collection. They then tried to “bully” me into taking the car back - which resulted in me having to hand back the hire car and sorting one out at my expense…however, on my lawyers advice I have not collected it, as that would probably invalidate my claim. Have restated my claim for a full refund or new car…with 7 days notice or legal action will begin. Have had several calls from the dealership to try and come to a “deal” all of which I have rejected. Its a full refund or a new car. Still waiting for decision…7 days up on Wednesday!! Will keep you posted. In the meantime..my only advice is….
If you reject the car..have nothing more to do with it…leave it at the garage
If u are going for full refund…the Sale of Goods Act states that the seller my put you back into the same position that you were when you purchased the goods…so that means FULL refund or a new car..do not accept any less. That is the law!
April 21st, 2008 at 9:50 am
It is with real regret that I have today handed my leaking CC3 back to the dealer. Unfortunately back to square one, and looking for another car I am looking at the Astra Twin top, any comments?. The New Focus CC is out, not sure if I could ever have another Ford out of principle on the grounds of the terrible way that Ford deal with customers!!!.
April 21st, 2008 at 9:53 am
Hi Graham. The twin top is a great looking car - are you sure you want to put yourself through anymore stress if it’s not up to scratch though?
April 21st, 2008 at 10:11 am
Anyone looking to replace CC’s with the new focus CC should be aware that the ones with the modifications are not due out until 2009 plate according to the Geneva motor show site!
I for one will never buy from ford again as I tried to get straight answers regarding the car on 08 plate & the length warrenty on seals - They should all write childrens stories, because it is all fabricated as none of the dealerships tell the same story.
Ford realy do need to get their act together. Their showrooms are all stocking the 08 CC now- surely this is freud, knowingly selling a car that is unfit for purpose it is being sold!!
April 21st, 2008 at 10:21 am
I agree with Tracey 100%, why is it that Watchdog and Consumer Protection don’t seem to want to know. My solicitor is now on my case. I really could do without the hassle.
April 22nd, 2008 at 5:58 am
Maybe we should make a song up about this hopeless situation, like the T5 song.
http://uk.youtube.com/watch?v=kp3bNlBi-Iw
Seems the only way anyone will listen!!!! Im sure we could find some choice lyrics!!
April 22nd, 2008 at 10:00 am
Hi JS
I have phoned J Martins in Perth and my car is not there and never has been. Seemingly Peoples in Falkirk are doing these repairs also but they will give no information and tell you to get in touch with your dealer who has to deal through FCRF
I honestly give up!!!!!!!!!!
April 22nd, 2008 at 10:05 am
Hi Mary
Call the dealership DEMAND to know where they sent your car!! They must know!!
I’ve been on hold (as have five of my colleagues) to Ford Customer Services for the last 2 hours!! We keep at different times hang up and redial!! BUT NOT ONE OF US HAS been able to speak to anyone we just keep getting “YOUR CALL IS IMPORTANT TO US” bla blah blah!!!
I’ve had my car back since last wednesday and it’s lovely to drive etc HOWEVER I am still rejecting, there has been no sign of a leak but then there has been no rain, it now rattles when you go over a bump, the wind whistles in your ear when the windows are up AND the roof doesn’t meet, i can put my hand up inside the connection on drives side!!!
April 22nd, 2008 at 10:17 am
I know how you feel Mary. I have given up. Like you my car was destined for Perth on the 20th Feb. then it was Arnold Clark then Edinburgh, then back to Arnold Clark, then Peoples of Falkirk and would you believe it it is still at the dealership it hasnt moved!Almost NINE WEEKS!!! As for calling the centre, it’s a waste of time. No matter who you speak to they tell you anything to fob you off!
April 22nd, 2008 at 11:08 am
My dealer has assured me mines was picked up after a week, but I am at the stage I do not know who to believe any more. I am going to drive past Peoples in Falkirk tonight to see if I can see it there. I have also got an e-mail ready to send to the judge as I am at the stage of “Do I really want this car back anymore”
I am quite a laid back person but I think if I could just punch one of them I would feel better
April 22nd, 2008 at 11:34 am
Mary, Aileen,
See my last post 1350. FCRC promised to give me update of outstanding parts issue yesterday. As of this afternoon still no call. I know not surprising but after the grief they have given me just last week and the grief I gave them, you would of thought any right minded company would have given their valued customers a call by now.
April 22nd, 2008 at 11:36 am
Mary,
Keep cool! You’ll do yourself a bad turn! My car was returned from the specialist centre a couple of weeks ago - The leak is definitely not as bad as it once was. I suspect the next hurdle you will face could be the same as me - the dreaded negotiation process. This is your chance to give it to them in spades.
Nae violence though! Good Luck.
April 22nd, 2008 at 12:26 pm
I have just had a call from my dealer who had juct called the FCRC for an update and was told to extend my hire car for another week. I had not calmed down from my previous phone call with peoples in Falkirk so told him I had had enough and I now wanted to reject the car.
He said he would call the FCRC and let them know what I had just said, so What is my next move on rejection?
April 22nd, 2008 at 12:50 pm
Hi Mary
You will need to write a letter to your dealer (Plus finance company if applicable)explaining the reason for rejecting the vehicle and the stages that you have been through. There are docuements that you will need to sign and they will then process these.
As to what happens next I am still at that stage waiting for news I specified a period of fourteen days for a response but it has run over this as they say the dealer left the information one sheet short. On Wednesday of last week they had all the relevant paper work for me but I am yet to here an update.
I hope this helps.
April 22nd, 2008 at 1:23 pm
Hi Kathryn
I sent a recorded delivery letter to Ford and e-mailed a copy to the dealer back on the 1st Feb giving them 21 days to collect the car or I was rejecting and listing all the issues with cancelled dates etc. I delivered the car to the dealer on 27th Feb from where it was picked up by Ford the following week.
Will that letter cover me rejecting it now or do I need to compose and send another letter?
April 22nd, 2008 at 1:25 pm
I am not sure as I have not had the same experience as you. Im sure trading standards could advise. I hope you get it sorted out.
April 22nd, 2008 at 1:56 pm
Graham - how about a rap poem:
THINKING OF BUYING A FORD CABRIOLET
BE PREPARED TO BE MOPPING ALL DAY
YOU MIGHT WANT TO TAKE IT BACK TO YOU DEALER
BUT NO! THEY WON’T REFUND OR APPEASE YER
FORD DO INDEED HAVE A CUSTOMER CARE MANIFESTO
YOU’RE THE CUSTOMER, DO THEY CARE,I DON’T GUESS SO
TWENTY GRAND FOR A CAR, THAT’S OK RETURN THE FAKE
THEY WILL TRY TO REPAIR IT, HOW LONG WILL IT TAKE?
WHO KNOWS THE ANDWER TO THIS RIDDLE
THE DEALER? NO HE’S THE MAN IN THE MIDDLE
FORD WILL SHIP THEM IN AND SHIP THEM BACK OUT
AT THEIR OWN CONVENIENCE, HEAR THEM SHOUT
BUT WILL THEY STILL LEAK,IS ALL THAT WE ASK
DON’T KNOW THEY SAY, IT’S A BIG TASK
WATCHDOG,THEY DON’T SEEM TO WANT TO KNOW
PERHAPS IF THEY’D BOUGHT ONE WE’D BE ON THE SHOW
THEY MIGHT LOOK RACY AND EXTREMELY SLEEK
BUT LOOKS ARE DECEIVING, BOY DO THEY LEAK.
Not exactly poetry - but you have to laugh or you would cry.
April 22nd, 2008 at 2:52 pm
Brilliant Pauline - at least that gave me a laugh. I have managed to get my mileage cost down to £300 from £2000 and will now give up the fight - never again
April 22nd, 2008 at 3:05 pm
Apparently mine’s back from the special place for collection tomorrow - it’s only been gone for just over a week. Goodness knows why yours are all taking so long. At least it’ll be raining tomorrow, so it’ll give it a good test. I’ll let you know…..
April 22nd, 2008 at 3:45 pm
Well another dealer we are buying cars from has been down and very kindly taken it from the origional dealership where it has been sat for 8 week now and delivered it to one of the special places in Manchester. They tell me that it will take a week to fix.. Thank you xx but they were told by the origional dealership that the damage caused to the car whilst in their car park for 8 weeks has nothing to do with them they have wiped their hands of the whole situation… I am so F**king angry how can they just turn round to me and say its not their fault??????????????
April 22nd, 2008 at 3:49 pm
Amanda
Your car must have gone to a very special place, let us know your secrets!! where is your dealer, do you know where your car went? Let us know if it turns up safe and well. they promised me mine last week and it didn’t show still in Newport awaiting parts. and still no news from FCRC can’t even get any one to answer phone!
April 22nd, 2008 at 4:19 pm
Ha ha ha! It’s probably been sat at the dealers car park for a week and nothing has been done to it! Mine went to Old Trafford in Manchester apparently, and had water tests afterwards too. The dealer didn’t mention that it was leaking, but it doesn’t until it rains. He did say that if it wasn’t successful that it didn’t seem such a major problem at getting our money back - we’ll have to wait and see I suppose.
April 22nd, 2008 at 5:47 pm
Just a tip for those of you that have had your cars supposedly fixed. It appears that at first the car is fixed because the roof has not been used (up and down) the movement upsets the seals and the car starts to leak again!
April 22nd, 2008 at 5:47 pm
Anyone up for a fax?
The Ford Motor Co Limited
Mr Roelant De Waard (Chairman & Managing Director)
Eagle Way
Warley
Brentwood
Essex
CM13 3BW
Tel: 01277 253000
Fax: 01277 211445
April 22nd, 2008 at 6:00 pm
ref 1265/1270 Handed the car and everything back today and was handed a cheque for the full amount, no deductions for anything. I used a solictor i would advise anyone else to do the same, my dealer has been excellent. It is Ford uk that is being the problem. I have ordered a new Ford as i believe this to be unsual and have never had problems with any of my cars before. Thank goodness is over for me
April 23rd, 2008 at 6:13 am
Well done Pauline, at last through all this agro something has put a smile back on my face. My car is now back with dealer and they have seatled the outstanding finance direct with the finance company I am just awaiting my cheque for the balance which will be with me by the end of the week, think im going to get the VW Eos a bit more pricey but then I suppose you get what you pay for. Good luck everyone. I dont think I will ever buy a Ford again!!!.
April 23rd, 2008 at 7:17 am
Hi All
I have found out where my car is. Last night I drove to Falkirk to People Repair Centre, parked my hire car outside and went for a short walk through the Meadows Park from where you can see some of the cars parked inside the perimeter fence of the repair centre. Guess what, from the part of the yard I could see I counted seven, YES 7 CCs all lined up. They were in various colours, and I could only see part of the yard so do not know if there were other CCs further down the yard.
I live not far(about 8mls)from this repair centre and drive past it every week, but never thought it was dealing with these cars
Has my car been sitting out there for 8 weeks? if so how wet is it inside?
April 23rd, 2008 at 8:38 am
Graham - Glad you liked it.
Neil - Seems that fax number is now a telephone that they cannot answer. Just leave a message ??
April 23rd, 2008 at 12:51 pm
Has ANYONE been able to contact FORD Customer Relations?? I’ve been trying for 3 days now and still keep getting the normal crap “OUR AGENTS ARE BUSY DEALING WITH CALL” blah blah blah…
April 23rd, 2008 at 12:57 pm
Mary it’s the same situation at JMartins, they told me that they were being send in quicker than they could be repaired. Call People Repair and ask them for an update on your car, they should be able to do this and set a realistic expectation for return.
If I’m honest mine has been a dream to play with over the weekend, roof of music up and the wind in your hair, the car drives like a little bird and is fab, however I now have a roof that doesn’t meet where it should, wind whistling with the window up, rattles and creaks when it goes over the slightest bump and low and behold it’s raining today and when i went out at lunchtime the seat was damp but no sign of where the water is coming from!!
April 23rd, 2008 at 2:04 pm
Neil I tried that fax number with no joy. I telephoned and was given this fax number for Mr Roelant De Ward 01277 253349
April 23rd, 2008 at 2:23 pm
FCRC are answering calls to the dealers, my dealer called me this morning asking me for an update on my phonecall with FCRC yesterday. I said what phonecall would that be? to which he said FCRC had told him that they had spoken with me yesterday afternoon and I was happy with the outcome.
I was so angry at them now telling lies about making phone calls that I told him I was in the middle of writing another rejection letter
April 23rd, 2008 at 2:33 pm
Hi JS (POST 1381)
I have got thru to the FCR a couple of times this week, but it is taking extremely longer than usual (20-30mins), i had initially put it down to the watchdog segment about the focus (not the cc unfortunately) and assumed they were being hit hard, but now i am not sure.
Best advice is too hang on in there, strangely the people i have got in the past few days have been helpfull (even more unusual, or a new tatic to fob me off on)
PS Anyone from Northern Ireland had a car go in to the ’special place’ and if so how did it come out, better - worse ???
April 23rd, 2008 at 5:12 pm
Hi fellow CC sufferers. Not posted anything on here for the last 4 weeks as been waiting for Ford to come back on if they would offer me a replacement Mk2 or a full refund. To recap, my car went in Feb 08 to have the new seals fitted, it came back 2 weeks later leaking worse than before! My dealer called me today and said I could have either a Mk2 replacement or a full refund but there were conditions. If I take a Mk2 replacement, I will have to hand my car back and be car less until they find me a new one (which could take weeks or longer!), if I decided to agree to this then, should I experience isues with water ingress on the Mk2, I would not be entitled to go down the comittal route again - I was also advised that the Mk2’s may still leak at the join seals above the windows due to the design! The Mk2 route is not sounding like a particularily good one to take if you ask me. The other alternative is a full refund although Ford would want to charge for mileage but having said there is no way I would accept paying for mileage I got the feeling that they wouldn’t persue this. I have a few days to make up my mind but I really feel I have no alternative but to hand the car back and get a full refund, my dealer has suggested this would probably be for the best too. I am totally gutted as I love the car and have no idea what car to look at next. I am soon going to be left with no car and no idea what I am going to get to replace it. Any suggestions on CC’s that don’t leak would be gratefully received! Tempted by the Eos but that too has had problems but I don’t think it is to the extent of the Focus or still ongoing. I have to say, my dealer has been very good thoughout all of this, I have not had to deal with FCRC at all, they have done all the chasing etc for me. Oh well, my Saturday will be spent trapsing round looking for a new car :-(
April 23rd, 2008 at 6:30 pm
Hi Mary, I have submitted my rejection letter last week. I was notified yesterday by the dealership they had been informed my car would be uplifted on the 6th May for repair!!That’s just approx 12 weeks since it was due to be repaired. Of course I wont hold my breath, I have been told on 4 separate occasions over these past two months that this work would be completed “next week” so it will come as a shock if it is actually done!
April 23rd, 2008 at 7:10 pm
Hi everyone again. Well I picked up my car this afternoon after it had been gone for just a week and a half and it looks in very good nick. The seals have definitely been replaced, and they have removed any scratches that were there before, given it a full valet, and put a full tank of fuel in there. I am very pleased with the service I’ve had. Just have to wait and see if it leaks now. The holes in the selas over the front windows look considerably bigger than the last lot, so here’s hoping. I’ll let you know how it fares in the rain over the next few days. I think I’ll give it a full wash myself tomorrow anyway to get the grease off, as this might be repelling the water in the first place. I’ll keep you all posted…..
April 23rd, 2008 at 7:18 pm
mine has now been at the special place since the 2nd April, i have spoken to FCRC who have informed me that it now requires additional work, but can’t tell me what that work is or how long it will take. i have spoken to trading standards again who said that we should not be having to chase Ford for information it should be your dealer doing this and that any manufacturing fault should be covered for 6 years after the repair.
so i went in and spoke to the sales manager at the weekend who happily told me that is was now not his problem,as it was after sales problem and that yes they all leak, and they have now sold them all !! when i said i would be going back to Toyota he said I’ll get you anything you want, i was shocked into silence,(rare occurrence for me !) i would not deal with Evan Halshaw again if they were the last car dealer on earth.!! they also told me that the car that had gone in before mine has still got problems with leaks.
went in to see the after sales manager Tuesday, stated i was not happy that i had not received an acknowledgment from my complaint letter, that i was no longer going to deal with FCRC as i expected them to do it and update me regularly, so far so good rang me back today but surprise no information from Ford !!
we talked about possible full refund and warranty on repairs, but because my car was an ex demo, therefore second hand this didn’t apply,i didn’t think my rights were any different to anyone else’s, has anyone with an ex demo received a full refund, and are our rights any different?
April 23rd, 2008 at 8:35 pm
I all did order afocus cc3 but after reading this site and not getting a delivery date cancelled and brought atwintop design superb, no leaks and holding price well,cheers and good luck!!!!!!!!
April 24th, 2008 at 6:11 am
Rosie, Mine was also ex demo I recieved a refund, not quite a full refund but I just had enough and needed to get out of this mess before I went totally insane! Well Fords lose VW gains (EOS different class). I explained to the dealer like many here I assume buy a new car every 3 years and that will be my first and most certainly very last experience with Ford. Hope you get the result you want, and keep taking the stress pills.!!!!
April 24th, 2008 at 1:04 pm
I wrote to the OFT and received the following reply. The more people who complain to them the more likely Ford are to get their just desserts!
RE: OFT COMPLAINTS
Thank you for your email. I apologise for being unable to respond immediately. I am sorry to hear the problems you are experiencing with Ford. The Office of Fair Trading (OFT) has the power to investigate markets as a whole. As you may know, we do not have the power to advise or assist individual consumers nor can we comment or take action on cases brought to us by consumers. Our primary duties include the enforcement of competition law, the regulation of the consumer credit market through a licensing system and the application of consumer protection legislation in respect of matters that adversely affect the collective interests of UK consumers.
Complaints and information received, such as your own, are logged on our database and may be forwarded to one of our market investigation teams for their further consideration. This information may then be referred to if the OFT decides to investigate. Unfortunately, the OFT is unable to directly update consumers or make any unofficial comments in regards to our current, past, or potential future investigations but please check on our website for all official releases and for more information on the work we carry out: www.oft.gov.uk
On the basis of the information that you have provided, I would suggest that you also contact the Trading Standards Institute if you have not done so as yet. The role of the Trading Standards Service is to promote a fair and equitable trading environment in the borough and to ensure consumer products sold in the borough are safe. Trading Standards have a wide range of responsibilities for enforcing and advising on criminal consumer legislation as follows:
• Enforce consumer legislation
• Offer advice to businesses and consumers
• Visit and inspect trading premises every year
• Deal with criminal customer complaints and trade enquiries each year
• Investigate offences, and
• When necessary, prosecute offenders
The contact details are as follows:
The Trading Standards Institute
First Floor
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon SS15 6TH
Tel: 0870 872 9000
http://www.tradingstandards.gov.uk
Please visit their website where you can input your postcode so that you can obtain the contact details for your local Trading Standards who will deal with your complaint.
I hope this information proves helpful. I sympathise with your situation. I apologise for not being able to help you any further with your individual dispute.
With Kind Regards,
Lorreen Pross
Enquiries and Preliminary Investigations Centre
April 24th, 2008 at 4:29 pm
Hi Vikki, I too have complained to the OFT they refered me to trading standards too. But trading standards only seem to take notice if enough people complain about the same company and in our cases they are taking the dealers name, not Ford as such,(our contracts are with the people who sold us the cars). I think this is why nothing seems to be happening with them, complaints are not going down against FORD.
April 25th, 2008 at 10:51 am
Hi JS
My car has been delivered back to the dealer 8 weeks and 3 days after I dropped it for for transportation to the secret place. The dealer is not giving me it until the start of next week as they want to check it over for leaks and other things.
I am keeping my fingers crossed that all goes well with it and it does not end up the same as yours
April 25th, 2008 at 11:19 am
Does anyone know what the ratio is between cars produced and those that leak?
I appear to be in the lucky group, with a 57 plate CC3, which after 7K miles does not leak.
It does have a very slight wind noise from the nearside rear window but I am too frighened to have attended too
April 25th, 2008 at 11:33 am
Well, it’s rained twice now since I got it back, and it hasn’t leaked..yet. It is caked in silicone grease all round the seals, which is probably doing a good job at keeping the water out in itself. Let’s hope and pray for heavy rain this weekend (sorry everyone) to give it a good test.
April 25th, 2008 at 12:55 pm
Amanda and so say all of us… my seats were damp the other day but nothing since, i’m on my knees praying to the wee man above for torrential rain I love the car and have had so much fun in it, was the talk of the town in parkhead glasgow last night but not sure if that’s cos everyone thought i was a dafty running around with my roof or and music blaring at 8pm or cos they thought the car was stunning..
Mary I wish you luck with your car, i just know through experience that you are gonna love it to drive and your going to think of every excuse possible for every issue you may have BUT please remember the trouble we have had and JUST THINK if we keep out “REPAIRED” cars what is going to happen 6 month from now when the bad weather starts with a vengance….
I’m happy to come through Dumfermline to visit over the weekend if you fancy meeting for a coffee and sharing our experiences.. Maybe we can start a Focus CC club where we can share experiences face to face, or should that be bonnet to bonnet :-) ..
Thoughts anyone?
April 25th, 2008 at 1:18 pm
Hi JS
Hi JS
Unfortunately I am busy this weekend (promised I would take my small granddaughter away for the weekend to the caravan) But I think it would be a great idea if a few of us got together and shared our experiences. I actually live near Falkirk, I bought the car in Dunfermline as they gave the best deal. But we could set up a central meeting point.
I am free the following weekend and the one after though.
April 25th, 2008 at 1:34 pm
Hi Mary
Small granddaughters are such a demand on Grandma’s. I stay just by Alloa so not that far away, would be good to meet email me direct at missjeanstewart@hotmail.com
ANYONE ELSE IN SCOTLAND INTERESTED IN A MEET?
April 25th, 2008 at 2:00 pm
Hi JS
I have sent you an e-mail to your personal address, but I think a meet would be a great idea for us Central Scotland CC owners.
COME On More Power to us on Masse
April 25th, 2008 at 4:02 pm
I have just heard from ‘the judge’,the Sunday Mail are running the article this week. They have been told by Ford that we will all be contacted next week and thanked the Sunday Mail for bringing it to their attention. If you haven’t already done so, e.mail to thejudge@sundaymail.co.uk. The more people who do the better clout the paper will have. At last someone is listening.
April 25th, 2008 at 4:49 pm
Hi JS, Mary et al,
Just to update you all - I went round to my mother’s for coffee this afternoon (I know, I know, I should’ve been doing the ironing ok!) and drove round a tight-ish bend, and lo and behold, a drip fell onto my arm. Looked up and the car is leaking, already. From a slightly different place this time though. Rang the dealer immediately, and waited and waited for a call back. Just rung them again, and apparently, the dealer principal (who was handling our case) has walked out today. Great stuff eh? STILL waiting for the next in command to call back…..dum de dum de dum de dum…I might be waiting a while methinks. Let’s hope they’ll follow through with their promise of a full refund now.
April 25th, 2008 at 5:36 pm
last note 1373, quick reminder, car at special place 7 weeks now. told it was fixed and being returned. however it wasn’t and it didn’t. that was last Friday. Pav at FCRC promised to call me Monday, didn’t. I called Tuesday, Wednesday demanding a call back and fianlly Pav rang me back on Thursday to tell me there was no news on my car, still needing apart but no idea when. He called me again today with further update, part was being chased (at high level?), sounds like the part is an internal piece of trim which got damaged. Promised me a call on Monday hopefully with better news. Monday were into week 8. blah blah blah, sorry i’m getting bored with this.
April 25th, 2008 at 5:37 pm
hi all
i have heard from the judge as well, lets hope this does the trick, can’t get through to FCRC now for any update, dealer not contacted me. Fed up! hope all you guys with repairs completed, are successful as i really want my car back.did they give you any warranty on the repair?
April 25th, 2008 at 5:43 pm
hi Neil
your story sounds the same as mine, awaiting additional work !! but nobody knows what or how long it will take. as you say this is getting boring and very frustrating now !
April 25th, 2008 at 6:24 pm
Rosie, mine came back this week with the new seals, and after 3 days of rain, it started to leak again today. Sorry to be the bearer of bad news…
Hope I get a refund now. Only got 230 miles on the clock and dealer has done 120 of those.
April 25th, 2008 at 7:09 pm
Well, my story is so similar to those I’ve been following on the blog. my car was taken to a special place to have the leaks fixed; it came back a week later than expected, and its condition broke my heart. It was absolutely filthy, covered in a heavy gritty dust and white splodges, muddy footprints over the driver’s door sill - and it had been scratched. I left it with the dealership, held on to the courtesy Ka, and called Ford Customer Relations to tell them I was rejecting the car. I wrote a second letter to Ford’s chairman confirming this and enclosed photos I had taken - that was over two weeks ago, only one (missed) call from Ford so far. Dealership has heard from them, apparently I will hear their verdict on Monday. I really hope the Mail on Sunday article spurs Ford in to dealing with all of us in an acceptable manner. But I won’t hold my breath.
April 26th, 2008 at 6:31 am
I went to collect my money from the dealer yesterday, with success, and they had the new shape CC in the showroom. It has a tottaly new front end and the interior has had a total refit. I have to say although after all trouble I have had with Ford this car does look fantastic. The sales manager at my dealer, through all of this I have to say has been outstanding, very very helpfull, did try to offer me a very good deal on the new model. Now I am in a real dilema. Surely this one wont leak!!!!!!! will it!!!!!!
April 26th, 2008 at 4:59 pm
The judge from Sunday Mail is definatly running the story tomorrow, they left a message for me saying they will be running my case, (possibly with the photos they have took of my CC) tomorrow and that ford will be intouch with me to discuss further, I will be procceding with my rejection and looking for a full refund including GAP costs. It’s such a shame to be loosing the car I think we all agree that with the exception of the leak and the subsequent issuse following repair the car is a dream.
Graham L - check the build date of the new cars, personally i wouldn’t touch anything PRE Feb 08 build..
April 26th, 2008 at 6:44 pm
dont believe it when you get told 6wks i was told that and it was in repair shop for over 35wks finally got full refund only 2000 approx on clock but refused to pay millage. It then took another 4wks to get cheque after i handed over log book i have had 5 new fords but have now got a vauxhall twintop and IT DONT LEAK. We will never buy ford again the help i recieved was apsolute cr-p. If anyone brought my car which i belive could be sold as xdemo i would love to know if its still leaking GP07VFW and did you get a bargain AND FREE UBRELLA thrown in as amount of times told ok but wetter each time.
April 26th, 2008 at 7:25 pm
The Astra TT may not leak, but it suffers for terrible scuttle shake with the roof down.
I know, i test drove one along with a Megane and an EOS before choosing the Focus CC
April 26th, 2008 at 7:28 pm
Anybody who wants their build date can get it from my forum
www.focusccforum.com
April 27th, 2008 at 6:51 am
ordered my first cc back in feb 07,which i later cancelled due to this web site.picked up my new mark 2 cc yesterday,and have to say i love it.looks fantastic in black cc3 with leather.but have got fingers crossed will let you know
April 27th, 2008 at 5:25 pm
where is the judge in sunday mail its not in mine
April 27th, 2008 at 6:01 pm
online:
http://www.sundaymail.co.uk/lifestyle/law-advice/consumer-problems/2008/04/27/19k-coupe-s-pour-show-78057-20395971/
MOTORING guru Jeremy Clarkson hailed the Ford Focus convertible a “ray of sunshine” when it was launched last year.
But my readers are queuing up to complain about the £19,000 drop-top.
It has a problem Ford cannot seem to fix…the roof leaks.
So far, I have won a refund for one driver, Sam Mclreavy.
His convertible leaked within a month but he had to wait a year for the £18,903 he paid.
I’ll continue fighting for justice for the rest of my readers affected. They include:
Jean Stewart’s £16,300 ex-demo Focus has been in for repairs so often it has been on the road for just 10 days since December.
Fiona McIntyre has fought over her £18,890 car’s leaky roof since September. The dealer will not acknowledge her letters.
Julie Davis’ £21,000 Focus has been fixed five times but is leaking again. She asked for a refund three months ago.
Pauline Palmer received her Focus on March 1. It leaks but Ford will not let her return it.
Rosie Hoyle’s ex-demo model leaked as soon as she collected it in August.
Sales executive Jean, 39, said: “The car is unfit for its purpose.
“I am shocked that a huge multinational firm like Ford can behave in this manner.
“I left the car in the driveway then found the interior was squelching wet, absolutely saturated. I couldn’t believe it.” She was told it would be fixed under warranty and the dealer gave her a hire car. It was the last she saw of her motor.
Jean, of Sauchie, Clackmannanshire, said: “I am devastated. I’d seen the car on Top Gear and it was beautiful, exactly what I wanted. Now it’s a disaster and I can’t get answers.”
Business manager Fiona, 41, of Stirling, said: “I asked for a refund but was told it could take six weeks, which is unacceptable.”
Civil servant Sam, 39, of East Kilbride, is one of the lucky ones.
He has just received a refund of the £18,903 he paid for his Focus convertible in May. Ford tried to repair it three times then admitted there was a problem with the roof.
Samgot in touch with Trading Standards but received his cash once I got on the case.
Ford told me readers whose cars could not be repaired would receive refunds but said each case would be dealt with on an individual basis.
They said: “We are committed to ensuring customers who have experienced issues with their vehicles are contacted and that a resolution is found.
“We thank the Sunday Mail for bringing this to our attention.”
Glad I got them on the right road.
‘Ford’s Focus is refined, elegant and well-priced.. a ray of sunshine’
JEREMY CLARKSON
April 28th, 2008 at 8:39 am
Simon - as a clue, I asked my dealership (Dovercourt Ford) for a CC3 whilst mine was being repairs their comment was ‘ we won’t swop one leaking car for another).
April 28th, 2008 at 10:26 am
Well, I’ve handed in my second rejection letter now, as the new seals are even worse than the old ones. The water is literally pouring in. The drivers seat is absolutely sodden. Here’s hoping that they’ll give me my money back so that I can say good ridance once and for all.
April 28th, 2008 at 1:23 pm
Hi All
I pick my car back up from the dealer tomorrow after 9 weeks away and I wish I could say I was looking forward to it but I’m not. I am very apprehensive and a large part of me just wishes I could legally refuse it without taking it back after the 1st fix attempt. To be fair the dealer has said it looks OK to them but if I find fault with the new seals they will back me all the way.
Are you not suppose to love a new car for more than the first few weeks and can you love it again after all this
April 28th, 2008 at 7:04 pm
Thanks to all you good people on this website - and a friend at Ford - who alerted me to the leak problems with the early Focus CC models, I cancelled my order over 12 months ago. However, after 10 trouble-free years driving a Mondeo TDCi, I still believe in the mechanical excellence of the Focus CC (barring leaks) and I have just inquired about purchasing the reworked model that made its debut at this year’s Geneva motor show. You would think that after all the bad publicity Ford would be on the mark and scrambling for orders. Not a bit of it!. Some main dealers are not prepared to take orders at all and the few that are will not give me a date when I can expect delivery. And not one of them seems prepared to give me the three-year warranty promised by Ford to cover leaks. All insist that the leak problem has been well and truly sorted. It’s a bit strange that in all the promotional hype surrounding the new model, nobody mentioned any revisions to the roof configuration and the question of earlier leaks was studiously avoided. Interestingly, I have been quoted prices for the basic 2litre TDCi which are £600 more than the earlier models, which is a bit of a damned cheek if you are trying to relaunch a discredited marque. I think I will wait until I’m sure all is well with the new model before chancing my arm.
April 29th, 2008 at 8:00 am
I only wish I had seen this website before I bought my Ford - my first and definately my last.
April 30th, 2008 at 11:05 am
Call me a fool, but I’m still thinking of buying a Ford Focus CC diesel, because my mate has one and it’s a superb drive. It did leak initially, but its been fixed six months and seems okay. I am obviously worried about leaks and would love to hear whether anybody has yet taken delivery of the restyled version and if any leaks are apparent.
April 30th, 2008 at 3:00 pm
What has happened to everyone - no reports for two days? Have you been contacted?
April 30th, 2008 at 3:10 pm
I was just thinking the same thing only this morning! I had a call off my dealer this afternoon (yes, they called me back - will wonders never cease!) and he’s faxing off all my details to Ford tomorrow regarding the refund. Fingers crossed now - they said it’ll take up to two weeks for a decision. Anyone else have any news?
April 30th, 2008 at 3:13 pm
I need help is there anyone out there who has had a refund or replacment and managed to get their mileage down?
People have stated this but I need to know names and dealers to argue my case. Plus how did you get yours down? Ford want to charge me nearly £2500
April 30th, 2008 at 3:15 pm
i’ve just givin up don’t seem to have the energy anymore, i’ve been advised but FORD that no rejection has ever been in place for my car and of course the dealer deny’s this, I call him again today (yip he was suppose to call me yesterday)and they want a face to face meeting which i’ve agreed to but have said that they will come to my office!!!
I just want my money back, and forget the whole bloody thing and be able to concentrate on my forthcoming wedding. Honestly i don’t think they realise the stress this has caused!!
What makes it all worse is WE ALL KNOW HOW LOVELY the cars are to drive, dry weather, roof down and the cars a dream, maybe we should all just move to sunnier climates..
April 30th, 2008 at 3:17 pm
Kathryn Morgan - tell them to F**K right off, get on the phone to local trading standards, better still check out your home insurance see if you’ve got legal help as part of that and get a lawyer, even if you have to pay the lawyer it will work out cheaper than the charges
Best of luck
April 30th, 2008 at 3:18 pm
I am so bored with it all now the car has been gone for 9 weeks now and still Ford have never once called me in all that time…. I wish I had never even bought it now!
April 30th, 2008 at 3:23 pm
anyone interested in meeting on Sunday somewhere around falkirk/alloa/stirling/dunfermline?
April 30th, 2008 at 3:50 pm
By the way, for anyone who can help, once you have started the process of rejection, can you still use the car for small trips (I’m talking to get to Tesco’s etc).
April 30th, 2008 at 3:51 pm
if you use it they will ask you for a mileage figure and charge you per mile for every mile past 1000 miles
April 30th, 2008 at 4:18 pm
That’s ok then, cos it’s only done 298 so far. I doubt I’ll be putting more than another 50 on there in the next two weeks. Out of interest, how much do they charge for every mile after 1000 then? It seems a tad cheeky to me. I’d be straight on to your solicitor if I were you.
April 30th, 2008 at 4:24 pm
15.7p up to first 5000 31.4p between 500 and 9000
April 30th, 2008 at 4:30 pm
Just called Evans Halshaw as my insurance on my hire car (which I had to pay for myself) runs out today. Asked somebody to call back within the hour as nobody has been in touch since I was told the rejection process was being started a week and a half ago. So sick of this now. It’s the most stressful thing I have ever done (which isn’t difficult considering I’m only 25!) but it has put me off purchasing a brand new car (let alone a Ford!) ever again.
April 30th, 2008 at 4:48 pm
Kathryn Morgan - I have had a full refund - Ford tried to take £314 off for mileage (admittedly there was only 3,035 miles on the clock) but I refused point blank to accept any reduction and they agreed without any fuss to waive the mileage charge. My dealership was Polar Ford, Wilmslow, Cheshire, who were abysmal until the latter part of the negotiations when the Sales Manager realised we were not going to go away until we got a refund. From the time the AVE forms were received by Ford to the time I was handed my cheque took 21 working days. Don’t give in - if I can get a full refund so can everyone else. See comments 1250 and 1257. I was subsequently told by Polar Ford that 3 fix dates had been arranged, but the car was never collected to go to the special unit.
April 30th, 2008 at 6:09 pm
See my last note 1403
Recap car at special place now in 8th week. awaiting a part. FCRC up to this week had been useless. FCRC (Pav) rang be back on Friday last week and Monday and Tuesday this week, to keep me in the picture.(aren’t you all jealous!) However there is no picture, no idea when part would be available. My car has been waiting for this part for 3 weeks! and no one had any idea how and when it would be resolved. Pav had no response to his e mails to Daventry. I did ask him nicely to pick the phone up and talk to someone but they only use email!!
So I decided to take matters into my own hands, this morning I contacted via a friend, a ford parts dealer myself with the actual part no. which I got from FCRC and tracked down an availble part!!!!! Yes it only took two phone calls. I asked them to put it by for me and contacted FCRC with the news. Telling them that if they didn’t get this part to Newport then I would get it delivered over night to Bristol and drive the Bl**dy thing there myself. The actual cost for the part was £3.41 retail!
Pav later rung me back to confirm that Newport had spoken to my parts dealer and the part was being delivered to Newport tomorrow.
Moral of the story is if you want something doing it yourself!
I will keep you posted tomorrow for the next exciting chapter.
April 30th, 2008 at 7:01 pm
Know how you feel Neil mine is now 10 weeks and still nothing !
April 30th, 2008 at 7:03 pm
aileen where has yours gone?
April 30th, 2008 at 7:06 pm
No where as yet it is still at the dealership! Been told it will be collected on 6th May. They seem to be ignoring the fact they have received my letter rejecting the car!
April 30th, 2008 at 7:27 pm
So your has also been sat at the dealership all that time? Mine was there until another dealership we now use went and collected it and drove it to the CC centre in Manchester. Whilst sat at the dealership for 8 weeks it was damaged both sides of the car from other drivers and even someone drove into it!
April 30th, 2008 at 7:43 pm
yes Neil it was to be uplifted on the 20th Feb to go to Perth, After many heated exchanges with Pav, Jeteen and various others(over the course of three weeks) it was going to Edinburgh. That was at the point Jeeten said it had been repaired and “as we speak it is out being tested” I replied that if that was the case just to send me my money back as it could not have possibley been rectified in the course of one day!The following week it would definatly be completed next week at Arnold Clark in Glasgow, then the following week it wasPeoples of Falkirk etc.,I am really just so disgusted and very annoyed with Ford! They must think we are complete and utter idiots to take the stance they have taken!
April 30th, 2008 at 7:56 pm
I have also had a refund, once ford agreed the process was quite quick. I have been Checking out the new shape Focus CC demo model in my dealership that they have been using. The roof has been up and down many times and we have had loads of rain and not a hint of a leak anywhere, I will continue to do this for the next few weeks to see if the problem has been resolved on the new model. I really do like this car and although thought I would never even think of buying another one. I have looked at the Twin Top and EOS, which by the way I have found out also, has issues!!!! So I will keep on checking the one in my dealer, the sales manager is excellent and just hands me the keys when I go in he is also confident that FMC have sorted the leaks out on the new models. Fingers crossed
April 30th, 2008 at 8:08 pm
Why don’t Ford just come out and say we are sorry!! and stop lying to us
April 30th, 2008 at 9:45 pm
Kathryn - Ford wanted £2041 from me for 10,000 miles. I just flatly refused and said I would not budge - I got mine down to £300. I was mucked about loads though. I handed all stuff over today and am now waiting a cheque. My dealer is Gates in Stevenage and I believe that they got full refunds for all of their faulty cc’s. At the end of the day - they are entitled by law to charge for some usage but it is open to discretion.
May 1st, 2008 at 6:59 am
Anyone one else have the new shape in at there dealers that they could have a look at ?. If no leaks on any of the new models this would prove that Ford have sorted the new ones but obviuosly cant resolve the leaks on the old shape, you all then need to get yourselves in the new one asap. Cheers
May 1st, 2008 at 7:44 am
When I was collecting my car back, Dunfermline autocentre have a new shape one in their back yard - it is not in their showroom yet. They were saying it is a complete new mechanism in the roof although it does not look any different, the front looks angry instead of the smiley front that ours have.
But after all the issues we have had or are having would you have any more faith in the new model than we have in the present?
May 1st, 2008 at 8:15 am
It would take an awful lot of convincing to get me into the new model. In fact I doubt if I could be convinced to buy ANY car built by Ford.
May 1st, 2008 at 8:32 am
I agree 100%, even my solicitor’s letter had been ignored until I faxed everything to the chairman, I then had a phone call saying my dealer would contact me by the end of the week - I won’t hold my breath. The water is now coming in faster. I am so disappointed and angry.
May 1st, 2008 at 9:26 am
Hear hear, I doubt I would buy a Ford again after all this. What a fiasco!
May 1st, 2008 at 10:22 am
I have just ordered a new VW EOS through the orange wheels website & got a £2000 discount - The EOS had problems when launched in 2006, during 2007 they had 2 returned with problems so nowhere near as bad as Fords. I would never buy from Ford again the new model or anything else!
I know there is a 3 warranty on all the seals for the EOS where as Fords are still not commiting themselves on the focus.
May 1st, 2008 at 1:16 pm
Yeah, yeah… Eos! ONLY six months warranty for the roof! Just keep on lubricating the rubber and the mechanisms. To reach them you must stop the roof at certain positions (the danger to fall apart is present). The silicon oil is only the original from VW and costs 50 euros (you will need half a bottle every time for just on “hand”). Hope you’re a good mechanic and you believe in God! So Eos leak me, break me, shake me… I’m a CC mazohist!
May 2nd, 2008 at 12:45 pm
Leonard - I wouldn’t touch another Ford if they were giving them away. I am going to order to VW EOS.
May 2nd, 2008 at 2:27 pm
myself and Mary Kemp are meeting at BOWTREES FARM - PUB/RESTAURANT - Junction 7 M9 Motorway we were planning Monday evening around 7pm, but this may change to Tuesday (with Monday being a bank holiday) everyone welcome, the more the merrier, we can all share our troubles face to face and compare cars, well those lucky enough to have theirs.
May 2nd, 2008 at 2:29 pm
Meet is on for definate -
BOWTREES FARM - PUB/RESTAURANT - Junction 7 M9 Motorway we were planning Tuesday 7th May around 7pm
I’ll buy everyone a drink on arrival.. :-)
May 2nd, 2008 at 2:31 pm
Now for an update on my car… it’s now formally been rejected, paperwork signed this morning.. Dealership have offered me another BUT i’m not sure.. it’s still an ex demo, built Nov 07 registerd Jan 08 been in for warranty issue already but this could be something simple like indicators or similar
Thoughts Folks???
May 2nd, 2008 at 2:42 pm
JS don’t do it!
BTW anyone from a bit closer to London on here???!
May 2nd, 2008 at 3:06 pm
Hi there JS/Mary, That’ll be Tues 6th ? Your not expecting a big turnout then if your buying the first drink!!:) I might be able to come along, depends if I still have transport!
May 2nd, 2008 at 3:16 pm
Aileen I was checking to see if anyone was paying attention.. :-) yip that will be
Tuesday 6th..
7PM ish
BOWTREES FARM - PUB/RESTAURANT - Junction 7 M9 Motorway
May 2nd, 2008 at 3:42 pm
Vicki, I am close to London. But in a hire car at the moment!!!!, was you thinking of setting up a meet down this way??
May 2nd, 2008 at 3:51 pm
Graham that was the intention and so am I! Got told on Fri I will be for another two months at a cost to me of £90 for the insurance! What a liberty! Just wanted to put names to faces that’s all!
May 2nd, 2008 at 4:38 pm
Cool, well i am Heathrow area but travel the whole of the South East in my job so anywhere around the M25 would be okay for me. Anyone else?
May 2nd, 2008 at 4:47 pm
My Focus CC forum has a few events organised. One of which is a regular meet in Essex on the A127
I’m always looking for new members to arrange events/meets up and down the country as so far they’ve all been S/E
Si
Click link below to see our events. You’ll need to register to reply or add your own events though.
http://www.focusccforum.com/forum/viewforum.php?f=15&sid=fec96b7b30ec48c6bbaa3c5e5f1d5480
May 2nd, 2008 at 4:52 pm
We should have a meet at Stratford upon Avon
May 2nd, 2008 at 9:17 pm
JS - how long has it taken for all the paperwork to get to you? My dealer faxed my stuff through yesterday (apparently). I don’t want to be without a car for ages and ages….
May 2nd, 2008 at 9:48 pm
I read about leaky early CCs but was assured by my sales person that these had been fixed. I took delivery on March 19th, hardly used the car for a week, then went on a trip for a week, doing 1000 miles. Sure enough the roof leaked as soon as it rained. I wrote to the dealer rejecting the car, and was then contacted by Ford UK, asking me to allow the car to go to a specialist repair centre. I refused to deal with them as my contract is legally through the dealer.
I then took advice from Consumer Direct (08454040506) and wrote another letter saying that the verbal assurance by the salesperson was a verbal contract which they had breached. The car then sat unused on my drive for 3 weeks. I got a full refund today.
My dealer has been brilliant, but seems to have been put upon by Ford UK. Clearly if the car can be repaired this would have been done before it was sold to me in March. It may have been repaired before I bought it but it clearly did not work.
I had the top of the range Diesel CC3, and got a great price, now I know why. The car drives beautifully, but it does appear that it will always leak. Consequently the residual value will be zero.
I feel really sorry for all those people still driving around in leaky cars, and also for the Ford dealers who appear to have been dumped on by Ford UK.
May 2nd, 2008 at 10:51 pm
hi all
since i was In the Sunday mail, things seemed to have moved, dealer and ford have contacted me! car fixed!! supposedly
will be delivered back to me on the 6th May, hope it is fixed , but now worried how long it will last and what warranty they will provide! Anyone got any type of warranty on the repair ?
May 5th, 2008 at 3:50 pm
we have had car back for about 3 weeeks now all this rain we have had touch wood not one leak. So far so good. SUN OUT ROOF DOWN
May 5th, 2008 at 3:57 pm
I spotted a facelifted CC3 in Grenadine red today in a Harvester car pak in Chafford hundred… does it belong to anyody on here’s
May 5th, 2008 at 6:29 pm
Fingers crossed for you Trevor!!
My car has gone in to the garage to go to the ’special place’ tomorrow. Have been told it will be at least 2 weeks-have been given a mondeo till next week then getting a loan cc - my dealer and Marie from FCC were very sympathetic to the fact I am not going to have my own car when the weather should be getting better (roof down time) so did their best to get me an equivalent car- here’s hoping it works out!!
May 5th, 2008 at 7:04 pm
Well I am told mine will be back with me on Friday this week after being away for 10 weeks… I hope it is as I have a holiday booked with the car over to France for a week .. Insurance, Windbreak, Ferry, Hotels all booked whats the betting on Friday It wont be ready? and all hell will break loose as they have known about this holiday for 6 weeks now…. will they get their finger out of their ass for me? will they ever call me? 10 weeks and not even a call from the FCRC - GREAT CUSTOMER SERVICE FORD!!
May 5th, 2008 at 8:58 pm
Hi Annie thanks
Hope it all works out for you i know it is all very upsetting but if it comes back fixed it is all worth it when sun comes out. Good luck let me know what hap
pens they seem to be having some success as of late
SUN OUT ROOF DOWN
May 6th, 2008 at 8:11 am
Hi Folks
Just a bit of a reminder to all those people from Scotland (or England, Ireland, Wales and the rest of the EU should you wish to travel)
A few of us will be meeting tonight
7PM ish
BOWTREES FARM - PUB/RESTAURANT - Junction 7 M9 Motorway
Hope to see a few faces, and lets be honest it’s the perfect evening for a roof off meeting..
May 6th, 2008 at 8:27 am
Well I have been car shopping all weekend and not enjoying a roof-down experience at all as I’m in the hire car which Ford arranged and I had to pay for…wtf??! Gotta admit to checking out the new CC3 at a different Ford dealer and wasn’t all that impressed! It definitely isn’t as “smiley” as the first one and the dealer even admitted to having leaks himself in it! He put it down to the “roof people” having a misalignment problem when fixing the roof to the rest of the car. If Ford dealers are admitting to the problem why is my one not and why are they being so slack at dealing with the customers who have been lied to and treated so appallingly?
Was very impressed with the VW Eos and it is likely I am going to purchase one of those now instead. The Twintop was also quite impressive. Has anyone else purchased the Eos after a shoddy experience with Ford? If so how have you found it in comparison?
May 6th, 2008 at 9:45 am
Hi Vikki,
I ordered the EOS after test driving one a couple of weeks ago - I will have to wait up to 10 weeks for it because I wanted xenon lights & leather seats etc, so I’m without a car untill the eos is ready, which is a pain but I would rather walk than buy a ford again.
Try orangewheels.co.uk I got a fantastic discount with them
May 6th, 2008 at 9:59 am
Oooh I will give that one a go, thanks for the advice. Does seem like a long time for delivery, but at least you are practically guaranteed not to have a bloody leaky roof! lol
May 6th, 2008 at 10:40 am
Roger G - how long did it take for your refund? I’m still waiting for any news after a week.
May 6th, 2008 at 4:08 pm
Hi Amanada (1475), I rejected the car in person on a Saturday, sent another official letter recorded delivery as advised by Consumer Direct on the next Friday (day 6), was told by my dealer I could have a refund on day 24, and returned the car and collected my refund on day 27. Interestingly, the dealer told me that he was bearing the loss, not Ford UK. I suspect the car will now be “repaired” and sold on as second hand through the dealer network or through Ford Direct.
May 6th, 2008 at 4:47 pm
Hello everyone I’ve just spent a few days reading all these posts & I can’t believe how badly most people want their money back. My car has leaked from the week I bought it, but the last thing I would want is to see it go. I got it at a good price & with a full refund wouldn’t be able to replace it now the MK11 is out, but I love the car too much any way to ever want my money back. If your a Ford person then you’ll always like the CC and eventually Ford will get it right, it’s too expensive for them not to.
May 6th, 2008 at 5:04 pm
hi all , has anybody had any dealings with tc harrison at derby,??????????
May 6th, 2008 at 5:07 pm
Thanks for replying Roger. I wish I had just stuck to my original rejection now, and not agreed to the first fix. It’s even worse than before! At least my dealer has been exceptionally helpful and is starting the process for me. Some people on here have had a terrible time with their dealers and I really sympathise. So, I might get a refund by half term then! Car hunting all half term excites my eight year old boy no end!
May 7th, 2008 at 12:24 pm
See Last note 1435
Car in special place 10 weeks now!!
I managed to find the missing part for Ford/Newport as they had failed to locate one after 3 weeks. FCRC got Newport to order from the Ford parts distribution centre I found. No news till yesterday when I had to ring Ford. The news… the part was the wrong piece, left hand and right handed parts boxed incorrectly. So something else Ford have got wrong! So we’re back to square one, seals fixed and car has sat in dealers car park for 4 weeks waiting for an internal piece of trim which costs just £3.41.
Nice to see FCRC are back to their best not calling the customer, it took me to call them to find out the news, I was calling for news on a delivery date.
They promised me a call this morning and again nothing! Called my dealer last night and complained bitterly and asked them to see if Newport would let my car come back minus part and let my dealer fit one day when it turns up. Its only internal trim and therefore can’t be that important can it? FCRC are saying it will effect the integrity of the seals?
I want my Car back the sun is shining!!!!!
May 7th, 2008 at 1:03 pm
Neil F - be careful what you wish for, i don’t know anyone who is happy having their car returned, it seems that yes some of us have the leak fixed but there are other issues.. i meet with Mary last night and her car has same defects as mine and that is after it has been fixed.. both cars went to seperate specialist centres..
May 7th, 2008 at 3:21 pm
Do positive posts on this website get deleted?
May 7th, 2008 at 4:15 pm
Amanda (1478), the problem you have is that once you accpet a repair it is much more difficult to obtain a full refund.
Another couple of issues bother me as well:
Why has there been nothing at all in the specialist motoring press about this? The only website apart from this that even mentions it is honest john, and that is out of date and refers to earlier problems. I bought the latest WhatCar this weekend and it says nothing at all. Are they all scared of upsetting Ford?
Secondly, in the six weeks since I originally bought the car I have not seen another one. Are they all in the specialist repair shop? I have however noticed several Megane CCs and of course the Peugeot 307 CC.
Thirdly, is anyone else interested in joining a campaign to bring this to the attention of the motoring press, and push them to publicise it? Do we know how many have been sold in the uk? How many have been rejected? How many have been repaired? How many are still leaking?
May 7th, 2008 at 4:32 pm
I’m with you Roger G - we need to make Ford see that they can’t get away with treating their paying customers like this. I have seen very few other websites that have mentioned the leakages. I have seen several Focus CC’s in my area, and know of a few that have been returned in disgust.
I think there have been 3,000 sold and 2,000 have leaks from speaking to a salesman locally from SMC. Not sure about whether all 2,000 are being repaired or are rejected though. How would we gather this information? We need an insider….anyone have any ideas?
May 7th, 2008 at 5:18 pm
I am going to look for some sort of car website to start a blog, not sure where, perhaps Whatcar or similar. I may also consider contacting Guardian Money. Anyone lese got any ideas? Anyone else got any contacts, preferable inside Ford UK or a dealership?
May 7th, 2008 at 5:34 pm
Surprise, surprise, Ford have let me down again! Car was originally supposed to go into the special place on 31st March but this was changed to 6th May. I was promised it would definitely be taken in on that day and it was likely to be away for 2 weeks. Drove passed the garage today to see it still sitting outside the garage! I phoned Ford Customer Care to be told it is now likely to be next week before it goes in but when my dealer phoned yesterday to ask why the car hadn’t been picked up on Tuesday he was told it was likely to be the next day or the next-someone is giving us the wrong message and a whole load of excuses-always the logistics of so many cars to fix-so train more engineers!!!-yet another example of Ford not really giving a damn about their customers-they have our money now!!
May 7th, 2008 at 8:31 pm
JS
you have to remember that you are one step further on than me. i just want my car back, if (or should I say when) it leaks at least I can then go to the next stage, at the moment I’m going nowhere. I’ve waited 10 weeks, I’ve had the car over a year and I’ve been trying to solve this riddle for a whole year!I first reported a leak in May 2007!
Tonight my dealer has agreed with FCRC that they will take my car out of the repair process and let my Dealer who is in Weston go over to Newport and pick my car up. I should get it back Friday.
When the part finally arrives they will fit it at Weston. He has been assured that the missing part of trim is not going to impair the performance of the seals. A question I asked FCRC on at least two occasions and was told I could not have the car back until it was fitted as it would effect the integrity of the seals. So yes they do lie big time!!
My dealer has also said he would put this in writing for me, so when it does leak they can’t force me to go through the special place again.
May 8th, 2008 at 8:28 am
A person I don’t know has just purchased an 08 plate FFCC3, do I knock on their door and forewarn them as being forewarned is being forearmed?? I want to let them know to look out for leaks, rattles, shakes, scratches etc but I also just want to laugh in their face as they obviously haven’t researched as none of us did either! How can Ford still be selling these cars??? It’s ridiculous! And just to add to my pain, I have to walk past this car twice a day. It’s pure agony!
May 8th, 2008 at 8:44 am
Why don’t you just push an anynomous letter through their door instead in the dead of night?!!!! I would have been delighted if someone had told me the same (I have an ‘08 plate!), although everyone’s different and you don’t know how they’ll react. Good luck!
May 8th, 2008 at 12:07 pm
Vikki perhaps your walking past Amanda’s car twice a day! how spooky would that be. However following the threads above it sounds like one of you is in london area and the other Manchester so perhaps not!
Perhaps we should all get a ‘forum’ style car stickers made for our cars, so we can look out for each other and warn others who are looking at cars and currently going wow! I want one of those!!
Views on what we should add to them, the car in front is a fish bowl. visit… www.topgear…etc…
May 8th, 2008 at 1:14 pm
I’m in Kent so I hope I’m not walking past Amanda’s car every day! That’s a bloomin’ long trek!! lol I called FCRC in my lunch break and they were worse than useless, not committing to anything and still denying that they mentioned paying for my insurance! I’ve asked my dealership to call me back as I still need to sign all the forms and stuff to make it official - looks like I’m stuck with a crappy Focus Zetec (no convertible!) until they get their finger out of their bums and let me sign the rejection forms. I am praying for some rain to make me feel better about not having a roofless car!
May 8th, 2008 at 3:00 pm
This forum gets more and more negative everyday with comments like “the car in front is a fish bowl”. I know you’ve had a hard time with ford Neil but some people have cars with no faults and love them. I’m not picking on anyone in particular just using that 1 quote as an example. Just because a lot of people are having problems it doesn’t mean everyone is.
May 8th, 2008 at 3:33 pm
Simon, the Grenadine red CC3 belongs to my wife, we saw you park next to ours, must say we ordered this car new end of march 08 it was delivered third week of April, car is fantastic my wife is over the moon.
May 8th, 2008 at 3:48 pm
my car was one of 1st to be repaired in january , no leaks , no rattles and no scratches . came back in showqroom condition . This site use to be intresting , with usefull advice and comments on it , but of late it is getting rather silly6 with some of the people using it .Look back to all the people on this site last year ,before the vikkis and the amandas they have either got car fixed or got a refund .My car as been in every type of car wash since repair and is bone dry.
May 8th, 2008 at 3:51 pm
Oooh get you - nice that you’ve had yours repaired sucessfully - you don’t have to have a pop at the rest of us.
May 8th, 2008 at 3:53 pm
I don’t appreciate your tone Graham, from the sounds of the people on this site, you are one of the few lucky ones. Congratulations! I use this site to vent my anger, laugh at the situation (either that or cry!) and see how to deal with getting either my dream car back in perfect condition like yours or a full refund. I think it is called freedom of speech and we should all be able to use this site to gain experience and advice from fellow CC3 purchasers.
May 8th, 2008 at 4:12 pm
Well lets just hope Graham 1490 that you are still so smug in 12 months time. It also seems to me that you will have great difficulty selling the car eventually as it is now saddled with a permanently leaky reputation.
I have just reported my successful refund to Consumer Direct, and asked them to pass on the wider problem as exemplified on this site to Trading Standards. Luckily Graham, some of us are concerned about other people’s problems even if we have solved our own.
May 8th, 2008 at 5:25 pm
Amanda, Vikki, Roger G well said.
Graham if your car got fixed in January that would of been before the latest seals came out which was February. If Ford had to bring out newer seals there must of been something still wrong with the repairs up to the end of January, which makes you very lucky.
There are still many people on this site trying to get their cars through the specialsit centres or trying to get a refund, without their feedback, we would all be in the dark.
My latest news is that my dealer has now picked up my car from Newport and is being very helpful. He said tomorrow he will checkout the stirring issue the driver noticed coming back from Newport, do some water tests, give it a full valet and will check to see if we still have the creaking noise from roof.( when going over bumps). Hopefully I will get back tomorrow afternoon or latest Saurday morning. Oh and obviously it will still missing the piece of internal trim.
With sunshine planned for the weekend we can enjoy the car for what it should be and hope we get some rain next week to test it out.
May 8th, 2008 at 6:08 pm
Thanks for sticking up for us everyone!
Still haven’t heard from my dealer yet regarding the refund. The old dealer walked out a couple of weeks ago, and a new bod is in his place. He said it’d been very hectic since he started, which is quite fair. I just wish he’d hurry up though!
Graham, you are very lucky - as you probably know, mine has the latest seals and still leaks.
Not sure if any rain is forecast for a little while - but you never know in this country, it will rain eventually!
Mine has the stirring noise at both windows too - very strange, sounds like the windows are slightly down.
Hope everyone enjoys the sun with roofs down!
May 9th, 2008 at 12:24 pm
Does anyone know the number of CC’s made and the number that have been rejected?
Not all of them leak, we have a 57 plated car which is fine
May 9th, 2008 at 12:45 pm
Did you also see me put the roof up with my key remote ;-)
A few of us have added the extra/aftermarket module needed to do this. We managed to get a discount on it too as there was a number of us who ordered it at the same time thru my forum. It also allows you to open/close roof while on the move without applying the handbrake and it also makes the roof button in the car “one touch” rather than having to keep pressing it for 25 seconds or so.
If there is enough interst for it again maybe we can order some more at the discounted price.
We have also organised a stand at Ford Fair at Silverstone on Sunday 3rd August. We’d love to have more CC’s on our stand, especially if you have an Iris CC as that’s the only colour we dont have yet for the day
www.focusccforum.com
May 9th, 2008 at 1:36 pm
Si i joined you forum as pinkfluffythong but for whatever reason i can’t get in with my password, any ideas?
May 9th, 2008 at 3:27 pm
I have just got my money back, I purchased the car brand new on 1st March 2008. I refused to have a repair due to all the problems highlighted on this site. I got a solicitor’s letter and contacted The Hudge at the Sunday Mail. Within two weeks I had a cheque. I am so sorry to lose such a lovely car, but could not put up with leaks.
May 9th, 2008 at 3:28 pm
I have just got my money back, I purchased the car brand new on 1st March 2008. I refused to have a repair due to all the problems highlighted on this site. I got a solicitor’s letter and contacted The Juder at the Sunday Mail. Within two weeks I had a cheque. I am so sorry to lose such a lovely car, but could not put up with leaks.
May 9th, 2008 at 3:29 pm
Sorry that should read The Jugde at the Sunday Mail. I am all fingers and thumbs today, I have got to go look for another car.
May 9th, 2008 at 5:28 pm
FAO JS
All accounts must be authorised by a member of Admin (to stop spammers etc)
It looks like your account got overlooked.
I have just Activated it so you should be fine now.
any problems e-mail me
simon@focusccforum.co.uk
May 9th, 2008 at 5:31 pm
Sorry but I am not gloating , I do know the problems people are having on this site , It as brought a lot of cc owners together to share imformation , on ways to help on getting a repair or a refund but as of late some people are talking utter crap with useless chit chat.
May 9th, 2008 at 6:39 pm
Sorry Graham but who made you moderator!!!
May 9th, 2008 at 6:50 pm
I’m sure there are enough posts on here to help and advise people Graham. Sorry that you feel that way - why do you need to keep looking on here anyway if your car is fine, surely you have better things to do?
May 9th, 2008 at 8:11 pm
I do agree that this site as become a bit of a chat line for one or two people , maybe mns or somthing on them line would suite.
May 9th, 2008 at 11:04 pm
Neil f Sorry if you misunderstood but car whent to Daventry in jan , had latest seals fitted by Italian engineers teaching uk engineers on fitting methods , then got car back mid feb. So answer to your comment is Ido have the new latest seals , and they work
May 9th, 2008 at 11:08 pm
A positive comment for a few people
I love my car, I want it back big time and if it never leaked again it would make me very happy.
May 9th, 2008 at 11:32 pm
I only came back on this site to have a look to see what sort of compensation Ford had given to succesful repaird cars . Iwas offerd vouchers of £200 but advised to refuse , otherwise I have no comeback with fmc so as to Roger g , no I am not being smug , i was pointing out that people are rather than putting helpfull advice on the site , they were useing it to moan and cattle amongst themselves
May 10th, 2008 at 8:22 pm
Graham did you take any compensation at all or are you waiting to see what happens. Also what grounds are you using for compensation, is just lack of time without your car, and how many times did it take to repair and how long was it away. As I stand my car drips a little and has wind noise but I am still waiting for an appointment. I have been advised it will be away for about 3 weeks. My cars build date is November 2007 and I have seen a car with the latest seals and they look the same as mine.
May 10th, 2008 at 9:18 pm
Dave My car was also took to Daventry in January , repaired by Italians who had come over to train uk engineers . Iwas advised by my dealer that my car was a test case for them . The car went on 12th jan and back 7th feb everything fine. As far as compensation , Ford offerd as a goodwill gesture 4 years free servicing but I have that already from dealership so they then offerd £200 in Ford vouchers which sounds the same as the other Graham on this site , I was also advised to refuse this as we would not have any claim if things go wrong , but car as been great not one leak and as been in lots of car washes
May 10th, 2008 at 9:29 pm
Answer to your qestion Dave H My car was only repaired once and once was agreed with Ford , it took about 4 weeks but there are no leaks at all. From feed back off other people, a lot more succsess than fails,
May 11th, 2008 at 8:00 am
Well guys I’m glad you have had successful repairs but my experience with Ford has been completely negative! My car was due to have it’s SECOND set of seals fitted 4th Dec. The car was eventually taken to be repaired 21st Feb it has sat in the dealership till the 9th May any communication has been on my part trying to find out what is happening and the result was ALWAYS prevarication on their part and at on point they told me the car had been repaired when it hadn’t even moved from the dealership!!Yes I have rejected the car ,yes I want my money back , I like almost everyone else loved the car, but I no longer beleive or have any faith in FMCo. They have failed their customers abismally!!
May 12th, 2008 at 7:04 am
Mine has been in for 3 repairs….on the roof…most recently…’specialist repair’ it was in for 4 weeks during which time ford were less than helpful ( thats the CRC centre not the dealer who were great)….. CRC wouldnt even tell me where my car was so I could pop the new tax disc on it…
Got it back friday…. dirty/dusty …hosed it off yesterday and suprise suprise….it pours water into it like a sieve…. this time the water runs down the inside of the windows in the front and also drips off the inside of the roof mechanism at the back and onto the speakers and arm rest areas…… I’m totally appalled by ford and will be calling the dealer and CRC as soon as they open.
I am also really disappointed that my car was not even put back together properly…with the drivers door speaker hanging off….some of the trim on the door left unclipped and an annoying unidentified rattle somewhere in the back!!!
Utterly dissatisfied with ford…and will be going for a full refund from them…there is no way in a million years I am having another ford I’ll be looking at the Audi, C70 or the Eos…… fingers crossed one of those doesn’t leak too…
May 12th, 2008 at 8:18 am
Aileen, as soon as I got a solicitor’s letter and contacted ‘thejudge@sundaymail.co.uk’ everything moved and I had my money back within two weeks. I know how you must be feeling, it has been an extremely trying time.
May 12th, 2008 at 8:47 am
Had a call from the dealer at 8.30 this morning and they said I can finally stop my payments to Ford. Makes sense seeing as I haven’t had my car for near on two months that I stop paying for it now! It is a relief but I’m not holding out any hope on my refund being dealt with any time soon. Can anyone advise to a length of time it has taken for a refund to be put through once the AVE forms have been sent off to head office etc? I’m hoping to be rid of the ugly Focus Zetec by the end of the month, is this too optimistic?
May 12th, 2008 at 9:14 am
Vikki, if you look at Roger’s post 1476, it looks as if it took about a month all in all. So I would expect that you should have a refund by the end of the month. I haven’t even signed my forms yet, and my dealer said that it takes about 10 working days for the whole process. Do you get back the payments you’ve already forked out to the Finance co too?
May 12th, 2008 at 9:21 am
Ah sorry, overlooked that one obviously! I was told by my dealer that I wouldn’t need to sign the forms - apparently my dossier of papers is huge now but they still said I needn’t make a trip to the dealer to sign anything despite me insisting that I was free to pop in at their convenience. I have been told that the buy back process from Ford will see me get a full refund including the £2,000 deposit I laid down, the £400 a month I’ve been forking out since January and the £90 insurance I’ve had to pay on the hire Focus they gave to me. I will not rest until I have back every last penny! It’s only what I’m entitled to surely as they sold me a fault vehicle?
May 12th, 2008 at 10:13 am
That’s good to know. We part ex’d an old Ford Ka, plus a cash deposit too. Do you reckon I’ll get the Ka back (assuming that they’ve still got it), or just the cash they paid for it? Realistically, they should be giving us compo for all the hassle too don’t you reckon? How’s about a couple of grand!!!
May 12th, 2008 at 11:25 am
We’re hardly talking about the cost of a pint of milk, or general chit chatting are we? We are still talking about our cars and what’s happening?!! I have no idea what to expect and am merely trying to ascertain what I will get back. Your comment was hardly about Ford Focus was it Stewart?
May 12th, 2008 at 12:07 pm
Amanda, Vikki, I agree with Stewart and Graham you both do seem to using this for chit chat between you both, you only have to look at the last 10 posts,
This site is a fantastic resource for information on all out issues good or bad with the CC’s. We have all in out own way had a good old moan, but both you girls seem to be primarly chatting to each other which can be of putting to the rest.
Like Stewart said, MSN or exchange email address.
May 12th, 2008 at 4:46 pm
Last post 1386. Well for me my CC saga is finally over although I have to say my experience hasn’t been as bad as some on here. Decided the Mk2 replacement was not a sensible option to take and my dealer agreed with me so I got a full refund (no deductions made for mileage). I, like a few on here, seriously considered the EOS but was put off from finding a site much like this one with owners having leak problems. I believe the EOS built from 2007 are ok but I wasn’t prepared to take the risk. I am now the proud owner of a 3 series BMW convertible - cost more money but after the CC experience I felt the expense was worth it for peace of mind. I hope all of you on here get a satisfactory resolution to your CC problems. Ford should be ashamed of themselves.
May 12th, 2008 at 6:51 pm
My wife wants the new Focus CC and has been advised that she can get one in 2 to 3 weeks. Looking at the reviews on this website I can see that the new Focus CC is not due out until July 08, does anyone know any different? I am concerned about the leaky roof. Has anyone got the new CC and if so have you had any problems?
May 12th, 2008 at 10:34 pm
Just a few points to sum up. The car itself is brilliant, fabulous to drive, especially the CC3 diesel I had. It was also great value for money at over £5000 off list price ( I wonder why they gave such a good deal?). I was gutted when I gave it back, but had no confidence that it would ever be leakproof. I have no idea what people are saying about “signing forms”. My dealer did not even ask for proof it leaked, just refunded my money. That may be because I paid cash, with no finance or trade in.
I am really pleased for all those people that now have leakproof cars. I hope they stay that way, and I will also be interested to see what the resale values are like in a year or two.
On the wider issue, why has this not been reported in the motoring press? Why is there a conspiracy of silence? How many CCs have been sold in the UK (3000 is the figure I have heard quoted) and how many have leaked, been repaired or been returned?
May 13th, 2008 at 8:29 am
Jo (comment 525) can you point me in the direction of the site re the Eos please? I haven’t managed to find anything about leaky roofs when I’ve researched it myself but would love to know if there are problems before my test drive.
And Roger G I agree, we all loved our cars and I am sad to see mine go too. I think the dealers have all dealt with individual cases differently and perhaps you are right about paying with cash being the main difference as mine was financed through Ford and I am having to wait (to date) over 6 weeks for my refund and still no sign of money back.
May 13th, 2008 at 8:43 am
I too only had to sign for the cheque. I looked at the Eos but was put off by the reports of leaks and everything was ‘extra’ to cost advertised. I loved the Focus CC3, but would not buy another Ford if they halved the price. I have always bought Renault and have gone back to them, ordered my Dynamic S on Saturday - fingers crossed.
May 13th, 2008 at 12:32 pm
Erm everyone is entitled to their opinion I guess… I just want some advice about where to go from now, the length of time I will have to probably wait to see my money back and whether the new CC3 was worth the wait ie should I just swap in my old leaky car. I came on this site for that intention and that is what I am going to do. It’s not like I’m asking Amanda what she’s having for tea or watching on tv tonight, therefore hardly idle chit chat. My posts have been largely asking questions, querying about the car or matters to do with the car or comments about where I am in the whole process.
Whoever doesn’t like that will just have to lump it I’m afraid. I found this site quite good when I found it and it was good to know how many other people were suffering like myself. I am merely keeping everyone informed of the shoddiness of Ford in my case, much like others before me. What gives someone the right to class my postings as chit chat when I am just writing up my version of events?
And yes, you can probably class this posting as chit chat but I think you will find that your posting was equally just a load of chit chat. I had to get that off my chest. Now please can we get back to the cars/refunds/matter in hand?
May 13th, 2008 at 1:01 pm
PK, My dealer showed me the new CC3 when I collected my refund cheque on Friday, his comment was: the roof is exactly the same. I would not chance it if I were you, we have all had a lot of stress and heartache. Only solicitors and ‘thejudge@sundaymail’ seemed to work, oh and e.mailing the chairman of Ford 12 pages of correspondence until I had a response.
May 13th, 2008 at 1:24 pm
I have exchanged my cc3 for the new model yesterday and although dealers are saying the roof is no different I can say as I own it that it is. The roof does not operate in the same way as my old one it is slightly different. It appears to come up a little higher and the seals appear a lot different. Also one of the sales team at my dealers has the new model as their own personal vehicle. I will update with my full story of the exchange shortly. I loved my car and am willing to take the risk.
May 13th, 2008 at 2:39 pm
Hi Vikki, Here is the link: http://townhall-talk.edmunds.com/direct/view/.f113ca0. I have been informed by somone in the ‘know’ that the EOS built from 2007 onwards is ok but I didn’t want to take the risk and what you have to pay for a brand new EOS was more than I wanted to pay, particularily when all things you get as standard on the Focus CC come at an additional cost. I was also concerned about talk of having to regularily grease the seals to keep them water tight. If you’re going to get one I suggest you check the build date as an 07 plate does not mean built in 07. As for the Mk2 model, my dealer encouranged me to take the money as he said he couldn’t guarentee no leaks and said it was possible there would stil be some leakage at the join seals above the side windows due to not having the lip on the roof other non convertibles have. A refund was the last thing I wanted to do but now it’s over I’m glad I took the money. I can now sleep at night and not worry if it’s raining and don’t have to keep towels in the car! Good luck in deciding what to do.
May 13th, 2008 at 3:55 pm
You know what, I think I have gathered enough advice from this site, so I shan’t be bullied by some of the nasty individuals on here any longer. I’ll love you and leave you, and good luck to those who deserve it.
May 15th, 2008 at 4:47 pm
I finally got my car back on Monday night. In great condition and appears to be in good order. Dealer has been very helpful, even if I should of had it back Friday or Saturday. Enjoyed a day out yesterday with roof up and down all day.
Test is coming over next few days as the weather changes, so far so good today.
I will let you all know if it leaks, and if it doesn’t will keep you informed with what Ford have to offer as a good will gesture for the year of hell!, but I don’t expect this too happen for about 2-4 weeks.
My only issue is that my tyres are low on tread and will have to be replaced very soon, but I’m not interested in forking out £400 (I had one tyre replaced early on, cost me £123 through dealer), when potentially I might have to reject car days later?? So thinking of getting Ford to pay for them as part of my good will gesture? Any one got any thoughts??
May 15th, 2008 at 10:22 pm
I work for Ford and can confirm that absolutely no remodelled Ford Focus CC’s will be available in the showrooms until July or even August. As far as I am aware, the roof didn’t feature in the redesign and will, therefore, have the same leak problem. The fault is quite simply that the roof canopy isn’t big enough and the seals, however good, will inevitably start to leak, if not immediately, then in a few months. Our management went ballistic with the Italians who designed the CC, because apart from the roof, it is mechanically a great motor and should have sold like hot cakes. So far only 5300 of the original model have been manufactured, with hundreds still parked up in Italy, because dealers won’t touch them. So far, around 60% have had some sort of reported leak problems. The whole fiasco has cost Ford an estimated £3.5million already in repairs and lost sales and the damage to good will is incalculable. Worst still, Ford Direct are expecting the mark down on a year old car, with around 12,000 on the clock, to be nearly 40 per cent and counting.
May 16th, 2008 at 7:33 am
On my letter back from the Judge there is a copy of the letter from Ford which states they are in the process of extending the warranty on the seals to 3years from the date of 1st registration.
I rejected my car, but Ford are only offering a replacement and not my money back, but I don’t know if I trust another CC
Did others that rejected theirs just get offered their money back?
May 16th, 2008 at 11:16 am
HI everyone haven’t been onn th esite for a while so don’t know what has been going on with the chit chat etc. I have just received my cheque from ford for the whole ammount that I ahve paid and I can honestly say thank goodness for that. I can wake up now witho9ut having to call anyone. I found that I had to hound everyone to get them to listen to me but the main thing that got the refund was that the car leaked again after the specialist place.
I personally will not buy Ford again as I have been treated so badly no car what so ever.
Good luck to you all and keep fighting for your money back I say
May 16th, 2008 at 4:11 pm
Janus
You say “I work for Ford and can confirm that absolutely no remodelled Ford Focus CC’s will be available in the showrooms until July or even August”
This is not true as there are members of http://www.focusccforum.com/forum/
that own these cars and photo of their cars and other MK2’s
May 16th, 2008 at 4:51 pm
We picked up our Mk11 CC3 yesterday so Janus knows as much as the rest of FORD that is sod all. When i call customer sevices (there’s a joke)the day before its build date they could not give me the specs or options of the car. The car is well liked by the wife (Im away) and has survived two heavy rain showers.
DC
May 16th, 2008 at 10:22 pm
Chap called Derick phoned today to ask how car was after fix , told him no leaks but what were Ford doing about warenty on seals, he whent onto say that they are to be exstended to between 2 and half and tree years , I asked him it is eihter one or other , he told me to then to speak to dealership. Dealership advised that they had not been told anything of sort and our Derick was talk utter bull.
May 17th, 2008 at 5:22 pm
Fofot to say Derick is from Fords cc team.
May 17th, 2008 at 8:29 pm
Sorry to all with the problems.Janus (post no1540) I work for Ford not sure what dept you work in mate!! New models out now one in Dagenham Ford Barking. Roof seals different - time will see if this is right - we hope so. Dont give mis info.
May 19th, 2008 at 10:12 am
I was told the seals were different by a dealer but also that they still leaked!!
Someone hit my hire car on Friday night and I am so angry that I now owe Ford money to get it repaired! Don’t think this is particularly fair as if Ford had got their fingers out of their asses and got me my refund like I am due I wouldn’t be driving their crappy hire car in the first place! I’m going to see if I follow this route if they will make an exception. It’s only £500 worth of damage but still I am loathe to give them anything after the way I’ve been treated!
May 19th, 2008 at 11:54 am
i bought my car from polar ford in warrington,its been at the special place for 7 weeks now,all i get told from fcr is that its being repaired.could have built a new one by now.does anyone know where it is?
May 20th, 2008 at 5:40 pm
Liv
If you haven’t already, see my posts since March 10th and follow my 10 week nightmare at the special place. You have to keep on at them, keep ringing and demand feedback, sorry but its the only way.
I got my car back last week and we’ve had little rain so no leaks as yet. Pleased to have car back and drives like a dream. Only draw back is the roofs still creaks on passenger side when travelling over bumps.
May 20th, 2008 at 7:14 pm
hi all, i’ve read all your comments re the special place and how long it takes and all the problems involved , my car had been on the waiting list to be repaired for a slight leak and the loud rattling in the boot for around eight weeks .
we approached our dealer and asked the question with regards to trading our ex demo mark one cc for and brand new mark two model, after a bit of polite negiation we agreed a discount on a new model so i wasn’t out of pocket , all along my dealer has been great and the new model is superb, their updates are refined and has improved the car somewhat , touch wood theirs no leaks or creeks and the remote roof is fab, lastly having owned both models the new roof has been modified , you can tell by the way it opens and closes, it’s alot smoother, cheers for now
May 21st, 2008 at 6:45 am
I would be very interested in coments like Jons, as to people driving the Mk2 model and what they think?, I have been in a hire car now for a couple of months having returned my Mk1 CC3 and got a refund. Just sitting tight at the moment waiting to see what happens. I have to say I dont like the Astra Twin top and the EOS has also had its issues. My dealer has a Mk2 CC3 in stock but am hanging on for a bit to see if this Mk2 model has improved!!!. Thanks.
May 21st, 2008 at 7:02 am
We got a full refund from Ford with no mileage charges or anything taken off.
Our dealer (T C Harrison Peterborough) gave us a brilliant deal on a replacement car and it was all so easy. (TIP: buy your next car from TCH Peterborough). So we picked up a new CC3 MK 2 on Saturday. The roof does seem to be slightly different and seems to be a bit higher. I had to lower the seat all the way down in the MK 1 but, in this one, I don’t. The front end is the new Focus shape and the interior has some changes to the dash/radio/heater.
May 21st, 2008 at 7:08 am
I’ve been leaving messages on here for the last month or more and, for some unknown reason, they haven’t posted.
So I’m pretty surprised that I’ve tried again today and it’s worked.
If you want to see a piccy of our new MK 2, just follow the link to my MySpace site and there are pictures on there of both the Mk 1 & the Mk 2.
May 21st, 2008 at 7:18 am
Brilliant…….I’m back on.
It’s been so frustrating this last month or so as I keep posting important news about the CC only to find it doesn’t go on.
Here is a piece I tried to post one month ago on April 20th.
We went into Kings Lynn a couple of weeks ago where we visited ‘Marshalls Ford’.
They have a new CC MK2 there so we had a look.
On the outside, the only real difference is the new shape front with larger front lights.
On the inside, the dash is redesigned but, apart from that, it’s just like the MK1.
Now, I know what you are all thinking…Does it Leak?
Well, we also picked up a copy of the monthly ‘Ford Magazine’, which dealers usually have laying around in their showrooms. The latest issue is April 2008 and it has a photo of a CC on the front. If you look inside on pages 8 & 9 there is an article about the MK2.
Here is a piece from that article:
“To ensure that no vehicle leaves the factory without being watertight, a new water test facility has been introduced. Each and every car is now dynamically tested for 20 minutes under a high-pressure water system. That is four times as long as normal production facilities permit. After the test, the vehicle is thoroughly checked to ensure that it meets Ford’s very high standards.
To meet the high expectations, we introduced an enhanced hardtop sealing system. Working with a leading auto sealing system specialist, we’ve redesigned the major joints on the A-, B- and C- pillars of the car. This allows the drainage points to operate more effectively in managing large volumes of water without overflow. Together, those actions help to avoid variations in the seals and ensure that the roof system is completely watertight.”
Filled with confidence after reading this, we immediately drove to our dealer in Peterborough (TC Harrison) and placed an order for a MK2 which will, hopefully, be paid for by the refund we are getting on our MK1.
May 21st, 2008 at 7:19 am
Interesting reading, mine was built in october 2007 assuring that the leaking problem had been fixed. well here i am starting on the same path that most CC owners are going down-yes it leaks.
I am in austria so i havent had any decent rain till the other day, my dealer is in the same village where i live and seems willing to help, lets see what happens. After reading all this i think i will let them try one fix then see about getting a full refund and get the Mondeo instead. will keep you posted.
May 21st, 2008 at 7:56 am
Just out of interest anyone heard of any leaks on the new model???
May 21st, 2008 at 8:39 am
Simon - yes a dealer told me himself he has leaks in the new model!!
I am in the same situation as you, allowed for one fix and have now been driving a hire car for two months waiting for a refund because I was told it was irrepairable.
Good luck!
May 21st, 2008 at 8:46 am
vikki , whats the name of the dealer who told you the new model leaks and who told you that the leaks were irrepairable ?????,thanks jon
May 21st, 2008 at 9:04 am
Jon
Two different dealers, the one who said the new one leaks is a dealer called SMC in Dartford and the one who told me mine was irrepairable was Evans Halshaw in Bexley - they gave up the ghost after trying to fix it once before I even got the car and again after I’d had it for just three months. Why did you need to know? Do you work for Ford? If so can you authorise my refund please??!
May 21st, 2008 at 9:20 am
vikki, i take it that smc and evans halshaw are not sole ford dealers, your car can be fixed but it has to go away , the long wait is due the amount of mark one cc’s being booked in for repairs, i know this is a poor excuse by ford, thats why i decided to trade in for the new version (see comment 1548)also see comment 1552 with reference to water testing , i hope you get your refund shortly, but don’t take one persons verdict as gospel , their are many of us happy with our cc’s , thanks jon
May 21st, 2008 at 9:41 am
Jon they are both sole Ford dealers actually. It has been away and it still leaks - hence why I am now finally being granted a refund. In my personal opinion if Ford dealers are saying that the Mark II version leaks then I wouldn’t purchase just to go through this all over again for a second time. I was very very happy with my car, however I am not happy in the slightest with Ford and they way in which they/their dealers are processing the refunds/repairs. I expected better from Ford.
May 21st, 2008 at 9:51 am
Well I have her back and drove round France last week 1700 mile with rain but no leaks… SO FAR
May 21st, 2008 at 9:52 am
hi vikki , i will ring these two dealers and ask questions with reference to their comments that all cc’s leak , i am very happy with my mark 2 cc that doesn’t leak and creek , thanks
May 21st, 2008 at 5:17 pm
i ring contantly to fords it still makes no differance,last time was told waiting for a part sounds like neils story. apparently should be in this week and my car ready next week! wont hold my breath.
May 21st, 2008 at 5:33 pm
do you have to get your car back first to ask for a refund ? this is the third time its been for repair,also do you have to give the hire car back while you wait for refund i cant be without one! work,school,shops etc
May 23rd, 2008 at 1:20 pm
Hi all,
My nightmare started on 1st Nov 07 and finally ended this week when I got full refund+legal fees+car hire costs from the dealer. Be warned…this car is has a fundamental fault and Ford have so far been unable to fix it. Not sure if MK2 is fixed either…anyone in the motor trade has laughed at me when I mention Focus CC..would appear that they all know about the problems which makes me feel that resale values will go thru the floor. I would urge you all to reject car if at all possible and buy another car - I know its a good looking car..but cut your losses while you can. If you want any tips, based on my experience, they would be….
1. Deal only with the dealership. That is with whom you have your contract. Dealing with Ford only fudges the issue and they will play one off against the other. Ford Customer Relations are a complete sham.
2. Involve a lawyer..that is the only language that the dealership and Ford understand. They will do nothing till they get a legal letter.
3. You have to physically reject the car and once you have DO NOT return to the car - whatever the reason. This could/would be used against you
4. Sales of Goods Act is quite clear in terms of your leagl remedy - you must be put back into a position that is no better or worse than when you purchased the car. Milage etc is totally irrelevant. You should get every penny you paid plus any reasonable expenses you incur (legal and car hire etc)
Thats it…I wish you all well and hope that it all works well for you. I am collecting my new SAAB 93 convertable next week…
May 23rd, 2008 at 1:53 pm
I have joined this site as I am having the same problems as everyone on this site the only difference is since ording my care almost a year ago I was promised it in November and got a call to say that it would not be ready then, had an op and could not drive so they said they would keep car until when it arrives Christmas week until I recovered from my major back operation. Was looking forward to collect my car then found out about all these probelms. Whe I went to check on car in last month I a was told that it had the new modification kit and I still asked to sit in it with the hose on and the car leaked. I then sent a letter of rejection and onlyl to be told I cannot do this. Any one who can advice me much appreciated.
May 25th, 2008 at 8:30 pm
Hi All.
Just been to a dealership today to look at the latest cc model (2008).
To our astonishment, we were told by the salesperson that even the new model leaks and that ford cannot rectify the problem.
They had sold 4 in the last month, and guess what all have been returned for a full refund because of the same old leak fault.
This was the first salesperson to be totally honest with us in over 6 months. I wish they all could be the same!! Real shame as the car really looks the business!!!!
May 26th, 2008 at 10:48 am
An optomist note for a change on this site.
We have had our MKII cc-3 for over a week now, it’s been pretty wet generally and yesterday there was over 6 hours of a monsoon type down pour and can report that the car is 100% leak proof.
DC
May 26th, 2008 at 7:38 pm
Good on you Dave this site needs more optomists
May 26th, 2008 at 10:10 pm
last postings 740 & 770
Please can anyone give me advice on how i go about regecting my cc3 as iv finally had enough as you will see from my previous postings i have had problems with my car since purchasing it in september 07 my car went to the “special place” in march to have another set of new seals fitted they had the car for just over 5 weeks and i thought all the leaks had been sorted iv washed the car several times we have even had some rain since then and there had been no sign of any leaks. untill today the rain has been very heavy allday and now my pride and joy is leaking yet again not to mention the fact that the car alarm started going off and the windscreen wipers just stayed on and the headlights were flashing. i phoned ford assist who sent out the aa. The aa bloke spent about 2 hours trying to sort it but couldnt he said he thinks the computer system has water damage. so iv now had to keep the key in the ignition and manually lock the door with my spare key. so im at my witts end with ford and my cc3 so any advice you guys can give me on getting a FULL refund would be apprecaited.
May 27th, 2008 at 6:26 am
Hi Andy, Sorry your fix has’nt worked. I personally sent a detailed letter to the General Manager of the Dealership and a copy to the Chairman of Ford by special deliverly. Detailing the problems I had had with the car and the problems I had had with Ford. I then had a call from Ford telling me my car would be fixed on the 8th May I said I was’nt interested. and the rejections stood. The Dealership have been very helpful and I have signed the papers and am now waiting for my refund.
May 27th, 2008 at 8:20 am
Aileen which papers did you sign? I rejected my car two months ago but the dealership said that they had dealt with the paperwork and things are all sorted and they are working on my refund now. FCRC have confirmed they have received papers. I have been stuck in a hire car since and I would gladly sign papers if necessary and if it would speed up a refund!
May 27th, 2008 at 8:32 am
Aileen how long ago did you sign the paperwork?
Vikki - i’ve said to you before that I had to sign paper, I can’t belive they have had you waiting over 2 months.. i was told the whole process of rejection would take maximum 6 weeks, I’ve currently been waiting 4 so far..
May 27th, 2008 at 9:03 am
JS - That’s why I called the dealership and FCRC to ask about signing papers and they both denied the need for me to sign anything and said it was being dealt with without the need for me to sign papers. I understand that I have made a contract with Ford and therefore fully expected to sign papers but without specifics from people I’m not sure what to ask about etc. So if you’ve signed the papers and been waiting 4 weeks, will I have my crappy hire car for another six weeks if I go down and sign some papers this weekend? What a liberty!
May 27th, 2008 at 12:51 pm
Well my dealer here in austria has told me he has ordered the new seals and when they arrive “he ” will change them. should be interesting as its only a small dealership and no mention of it having to ga away anywhere.
will keep you all posted
May 27th, 2008 at 3:42 pm
Hi JS, I signed the forms on the 12th May. There was a section in which you had to give details as to why you rejected the car. The General Manager was then forwarding them to Ford
May 27th, 2008 at 3:47 pm
I know how you feel Vikki. I’ve had a hire car now since 20th February. When I see all this nice weather and I am driving a basic Focus instead of my cc3 with the roof down!!
May 27th, 2008 at 3:52 pm
Andy - the best thing to do is contact Consumer Protection, they will e.mail you a draft letter to send to the dealer. You must reject the car as soon as possible fax and post (recorded delivery)to your dealer. Then contact a solicitor, you can get an interview and a letter from them for around £75.00. Then contact ‘thejudge@sundaymail.co.uk’. Then fax all your correspondence to the chairman at Ford on 01277 253349 - include, if you can a detailed diary of events. Two weeks after I did the above I had my cheque back. They know they are in big trouble with this.
May 27th, 2008 at 5:49 pm
hi pauline thanks for ths advice can i just ask did you get a full refund including no penalty for mileage or gap insurance ect and if you did. Did you have to argue the case.
May 28th, 2008 at 9:18 am
Andy - I didn’t have gap insurance. I refused to may mileage (I had only done 1600), I said if they pushed the mileage issure I would push to re-coup all of my expenses including solicitor. I think they were happy to see me go. I am like a dog with a bone where injustice is concerned. Good Luck to you.
May 28th, 2008 at 7:02 pm
Andy….
Read my post 1564. Thats all you need to know. Dont bother with Ford Motor Company direct…they dont give a toss..your contract is with the dealership with whom you purchased the car. I signed absolutely nothing. The dealership owner called me and tried to haggle over mileage, legal fees and car hire…but they paid the lot. Just keep quoting your rights under the Sale of Goods Act…they know they dont have a leg to stand on.
As for the rest of you…when is it going to dawn on you that the car is a total duffer…it may look good etc etc…but it leaks!! Even the MK2 leaks!! Get your money back asap before the resale value plummets even further and you loose even more money on the deal. Good luck to all!
May 29th, 2008 at 8:25 am
I know what you are saying Chris, but the dealerships will not move without instruction from Ford. You have to attact on both counts.
May 29th, 2008 at 11:11 am
Hi Folks,
Can i just say i am gutted, got the car back from the specialist centre and this will come as no surprise it leaks worse than ever.
While writing this i got a call from the cc team saying i have two options re-schedule another fix or go down the rejection route.
Looks like it is the rejection route then! What i would like to know (so this does not just sound like a rant) is has anybody dealt with Lyndsay Ford in Northern Ireland and if so can they offer me some advice? And does anybody think it is really necessary/helpful to get a solicitor involved giving the fact the cc team said I had the option/right to reject?
Regards,
Heather
May 29th, 2008 at 12:23 pm
Found this while surfing….looks like the rest of the work thinks the CC’s are now fixed!!
Early reports on the latest Focus shows it to be a generally reliable car with few problems. There have been problems reported from owners - especially on early cars - with roof leaks.
Car check problem points
Body: Check boot-lid for dents or scrapes caused by operating the folding roof too close to obstacles.
Engine/Gearbox: No problems reported.
Other: A number of owners - especially of those with cars registered in the first 12 months of sale - have reported roof leaks.
May 29th, 2008 at 5:34 pm
I am very keen to buy a new MK 2 Focus for the wifes birthday but am a bit put off by the roof leak problem.
Is it just a few isolated MK2s that have the leak problem or is it all. I would be interested to hear from owners who have had a leak free history with their Mk 2s rather than just the ones with a problem.
Thanks in anticipation.
May 30th, 2008 at 9:37 am
Heather,
You shouldn’t need to involve a solicitor. If you have given Ford every opportunity to remedy the fault then you are within your rights to reject the vehicle. Pay Lyndsay Ford a visit explain your intentions, hand over your letter of rejection to the manager. Send off copies to any parties involved for example your finance company if applicable. It is best to firm things up in writing.
Good luck
Rob Bruce
PS My cheque should clear today.
May 30th, 2008 at 11:08 am
Hi Rob
How long did it take from you rejecting to getting your cheque? I’ve been waiting since 2nd May. Also are you in Scotland
Cheers
May 30th, 2008 at 11:28 am
JS,
I must have got my car back the same time as you. The process took about 4 weeks. I rejected the car but still continued to drive it until the dealership called me in to do the cheque for car exchange. By my estimation your deal is imminent - what a relief!
Also - well spotted I am from Aberdeen, Scotland.
Happy Motoring
Rob.
May 30th, 2008 at 3:37 pm
I had the car fixed. Had it back now for 4 weeks not one drop of water in . I love the car . SUN OUT ROOF DOWN.
May 31st, 2008 at 6:40 pm
our nightmare started from nov 07 when it stated to leak sent it into hendys for repair they could not fix it . This then had to waited for a date for it to go to a specialist repair centre , this took four weeks to come back within 6 days of having the car back ,dowm came the rain and my GOD never seen so much water it filled a litre bottle in 2 hours and still soaked all the passenger side.Went straight to dealer ship rejected the car the manager filled in form and has tried to tell us that we might not get a full refund as they like you to pick a car from their stock .But we were informed that there were quite a few other customers with the same problem.Has anyone had a full refund from the dealership or ford motor company?
We will be fighting this all the way and why drive a car that you need full wet weather gear to stay dry!
My advice would be go and get a refund stand your ground.By the way they charge for mileage anything over a 1000 miles is 0.16p a mile you pay .my husband said these cars need a dehumidifier to come as standard.
Tracy
June 1st, 2008 at 6:03 am
Hi people,
Follow up to my story article 1083,1104 and 1100.
Just received a brand new mk2 (new head lights, new dash etc) and guess what. IT DOES NOT LEAK!! I have a very powerful Karcher washer/steamer and even this could not blast the water into the vehicle. My wife is happy, she finally has her Christmas present!
Just a few points to anyone who has a similar story to mine:
Don’t give up or give in. I was very tenacious, with my attitude and demands .I threatened them with exposure, but at a local level, one that would affect their dealership.
You must write letters. Phoning will get you nowhere. Letters to the head of the dealership have to be responded to, then you have a track record.
Do not settle for anything you are not happy with. I went for a commital or money back. I have ended up (after 6 months) with a brand new MK2 version that is £5,000.00 more than the first one I bought, and at no extra cost to me.
This forum works. They (Ford) know of it and hate it. Use it, quote it, reference it, you will find everything you need to know by reading through a few articles. I did and now have a satisfactory outcome.
Good luck to you all, the road to water free driving can be obtained…..Just keep focused (no pun intended).
June 1st, 2008 at 11:18 am
Mark I’m really glad to hear you have a satisfactory outcome and have stuck with the Focus. It’s good to hear people that haven’t just wanted money back then done their best to devalue everyone else’s car by telling stories of the car being unfixable and will always leak.
I know of so many dry cars and now your new MK2 is another example. Enjoy the summer.
June 1st, 2008 at 11:41 am
hi mark and dave , my mark 2 cc3 is absolutely brilliant , dry and no leaks , the diesel engine is smooth and powerful and much more refined than the mark one . as i have already stated earlier my mark one cc did leak and rattle so we took the gamble and part exchanged for the new model, i was assured that all cc’s built after feb 08 don’t leak , and finally the remote roof is a talking point , cheers
June 1st, 2008 at 12:23 pm
I have purchased the new CC3 in April and guess what - it leaks!!
I have been offered a repair - June 30th and told it will take 3 weeks, but having read this I am going to the garage tomorrow and asking for a new car or refund.
The garage (Fordthorne in Cardiff) have been excellent though, and I know they have had their hands tied, but I will be there tomorrow refusing the car. They even offered me a CC as a hire car when mine was in for repair at Newport - but this is not an option for me now having read these posts.
Many thanks and will update you accordingly.
June 1st, 2008 at 12:25 pm
Oops - spelt my name wrong!!
June 1st, 2008 at 3:22 pm
I bought my Focus CC last April, the roof leaked straight away, not too much but it leaked nevertheless. Had it in a month later and told they could not repair and were waiting for parts from Italy and they would call us when they were in.
We put up with the leak over the summer, great car driving round with the roof down, marvellous, but the leaks were a nuisance. We weren’t too unhappy as we believed they could fix the problem so put up with it. They took it back in September and did the ‘repair’. No leaks problem solved so we thought.
No leaks through the winter, all ok, occasional warm day and roof came down, no problems.
About a month ago on a midly warm day we had the roof down and noticed these black sticky streaks across both side windows at the top. Invetsigated and saw that in the joins between roof/windscreen on both sides was a sticky black kind of sealant. I rang the dealers and they advised me to bring it in too check it out. From then on whenever we had a warm day the sealant stuff became even stickier and whenever we opened the roof there were long sticky strands stretching until they broke. The leak has also returned now. Took it in to the dealers on 30/5/08 and one of the workshop managers took a look and was very surprised to see how the problem had been resolved. He agreed that this was not a permanent repair and should not have been done in this way. He also said they were struggling to overcome the problem and that the roof was designed separately from the rest of the car, was too flimsy and liable to shifting.
We were very happy with this car until now and feel we have been deliberately misled and deceived by this dodgy repair. I have written to them asking what they intend to do.
I am now seeking legal advice on where we stand on this purschase now. We have had the car for a year and done approx 14K in it. We did write to them regarding the problem shortly aftre purchase so have a paper trail that goes back to April last year. Has anyone else found that they have had the repair done with some sort of sealant?
June 1st, 2008 at 3:55 pm
Been a lomg time since i’ve been on this site but just had a quick look through. One comment from Ben (1224)stood out. Where i work we have an Aussie guy and he says hat any new car purchased has what they 3 strikes. Basically if you return the car for any faults (not even the same fault even if the faultis fixed) on the 4th occassion by LAW they have to replace the the car. My CC3 is in the SPC @ Dagenham and was collected when tey said it would be and is due back on the 4th June. Only was small leak but all the same needs sorting. My biggest issue wth this car is the diesel engine. It has been into local dealer 7 times since October 07. The problem is that it jut cuts out when it feels like it and also just goes onto limp home mode as and when it wants. As per usual local dealer cannot find anything wrong. Now Ford are saying they will send a specialist technician. We will have to see because i have no got the car at the moment.
June 2nd, 2008 at 6:36 am
Jeff #1592
On the new mondeo the diesel model required a software upgrade on some cars that cut out at odd times. Something to do with the clutch interacting with the throttle at low revs ie when entering a roundabout. At least its a question to ask the dealer as i dont know if Focii and Mondeo have the same electronic brain.
June 2nd, 2008 at 9:11 am
Yes I have heard of this repair, it is a sealant that was used in my CC3 before I even got my hands on the car so they obviously knew it was leaky before handing me the keys! It isn’t a permanent fix and will obviously wear away with time. Still in the process of rejecting the car, just paid out another £45 for insurance on a car that I don’t want and am still making the £400 a month payment for a leaky car that hasn’t been driven for over two months. It’s starting to make me so stressed out I’m feeling constantly ill because of it.
June 2nd, 2008 at 12:50 pm
Vikki 1598
Thanks for that info, it clearly wasn’t a permanent fix and they deceived me into thinking it was. I feel that they decieved me by selling me a car with a major fault that was known to them, this temp fix and also that they have come out with a new version of the CC. I have now consulted a solicitor in the hope I can get some form of redress. By the way has anyone else noticed Ford using as a temporary fix by way of injecting a sealant into the join?
June 2nd, 2008 at 1:00 pm
I know the seal on mine were definatly changed, the old seals were left in the boot.. however I have also noticed these black sticky streaks, first time a couple of weeks ago driving to St Anderws, me and my fiance had a bit of a laugh about it as we thought the new seals were melting in the Scottish Sun.. :-) however as the weeks have went on we have noticed them more and more, i’ve told my dealership but i’m not kicking up much of a fuss my CC is already in the rejection stage, BUT I am looking at getting another as I just LOVE the car.. and what’ the worse that happens, the new one leaks it goes right back, without me allowing “JUST ONE FIX”..
The weekend weather just proved how slick and drivable the cars are, and with the sun shining as it was, the roof and windows are right down, I can honestly say I turned more than a few heads..
June 2nd, 2008 at 3:29 pm
Aaarrrggghhh! Just when I thought my stress levels couldn’t be raised any higher, the manager at my Ford dealer is on holiday leading to another delay in me receiving my refund! What a liberty…
June 2nd, 2008 at 7:38 pm
just found this forum,wish i’d looked earlier.i’ve been thru the same trials and tribulations as you all,i,ve owned my cc3 since last september after waiting 7 mths for delivery! its a great car but i,ve finally given up on it,had it 3mths started to leak,waited 3 mths for it to go for repair, and yes it leaked after 3weeks(repair didnt look to professoinal, white powder/faded plastic trim,must have had one of your old seal sets!)have signed rejection forms which are at fords for clearance,looking forward to my hard earned money back,if you need advice ring the consumer direct # 08454040506 you will be given a reference # for your case,you are entitled to a replacement vehicle or a full refund whatever the dealer/ford my try to say to you.
June 2nd, 2008 at 9:49 pm
My car is back from repair centre today but not with black sealant but white. You can see a photo of it here:
http://www.focusccforum.com/forum/viewtopic.php?t=278
June 2nd, 2008 at 10:23 pm
Well good luck to all those still trying to get a refund, or driving around in cars that don’t leak yet. I repeat what I said in an earlier post, it is an absolute disgrace that this matter has received no publicity at all in the motoring press, and that Ford dealers and Ford UK are still denying there is a fundamental problem, whilst giving refunds to all those who are determined enough to fight. Presumably all our rejected cars will eventually find their way onto Ford Direct website, supposedly repaired, there to damage the resale market.
I now have a 5 year old BMW 530D M Sport, it is absolutely brilliant, even if not a convertible, and also £10500 change left from my refund cheque.
June 3rd, 2008 at 2:29 pm
Hi all had car back 4 weeks no leaks up till now but
had a look today and yes its leaking .I am going to reject the car . Has enyone got the new model if so dose it leak
June 3rd, 2008 at 9:41 pm
I halve a spelling chequer
It came with my pea sea
It plane lee marques four my revue
Miss steaks aye ken knot sea
Eye ran this poem threw it
Your sure reel glad two no
It’s vary polished in it’s weigh
My chequer tolled me sew
A chequer is a bless sing
It freeze yew lodes of thyme
It helps me awl stiles two reed
And aides mi when aye rime
To rite with care is quite a feet
Of witch won should be proud
And wee mussed dew the best wee can
Sew flaws are knot aloud
And now bee cause my spelling
is checked with such grate flare
Their are know faults with in my cite
Of nun eye am a wear
Each frays come posed up on my screen
Eye trussed to be a joule
The chequer poured o’er every word
To cheque sum spelling rule
That’s why aye brake in two averse
My righting wants too pleas
Sow now ewe sea wye aye dew prays
Such soft wear for pea seas
June 3rd, 2008 at 9:51 pm
Very good Dave! That appeals to my sense of humour. It made me laugh!!
June 4th, 2008 at 2:49 am
Nice one Dave, Is this going on the CC forum site?
DC
June 4th, 2008 at 8:18 am
Erm…not much to do with the Focus though is it??
June 4th, 2008 at 3:15 pm
I was just been picky at Trevor’s spelling in a jokey way. Sorry Trevor.
June 4th, 2008 at 8:41 pm
or was I being picky
June 5th, 2008 at 6:34 am
My cc3 is due back this week having been ‘fixed’ at a special place. That’s nearly 5 weeks I’ve been without it. What kind of compensation are people getting and who is liable for it-dealer or Ford?
Really hope it’s now leak free as love the car.
June 5th, 2008 at 7:49 am
Hi
I’ve had enough of this problem. My car (bought april ‘07) was ‘fixed’ with a gooey sealant too which has now failed. I am going via my solicitor to try and get a refund. Can anyone on this blog advise if they have had to go to court to win a refund or have Ford & Dealers backed down when push comes to shove? It would help my case if this has ended up in a court with a defeat for Ford. Or has anyone a case were trading stabndards have been involved to win a refund?
June 5th, 2008 at 3:09 pm
For those of you who have been following my (non) progress I have received a phone call today, 9 weeks after taking the car back for repairs and going through the rejection process, saying that a cheque is ready for collection today. Unfortunately the idiots at Ford can’t use a calculator and therefore it is £800 short of what they owe me. Still at least we are getting somewhere at last! Will fight my corner to get every last bloody penny out of the money robbing scumbags. Have been told to hand back the hire car tomorrow although I’m quite loathe to do this until I get my cheque on Sunday or until the money has cleared - what do people think I should do?
June 8th, 2008 at 9:21 am
guys can anyone help with the name of the chief executive office at ford/address email address phone number etc
June 9th, 2008 at 8:28 am
I shall be taking delivery of a new shape CC3 next week and have been assured all the way through the purchase that the ‘leaking’ problems have been cured with the new shape. As a company buyer by profession I made the dealer perfectly aware of my intention to reject the car totally should any problems arise. I’ll keep you posted….
June 9th, 2008 at 10:52 am
I have the new CC3 model as a replacement to my old leaking vehicle. Had it about four weeks now and so far it does not leak. With regards to solicitors I threatened them with legal action as they wanted me to sign paper work to say that if it leaked as i was aware of the problem i would not be entitled to another replacment vehicle. I spoke with trading standards and they advised me that it was an entitlement and they could not do this as Ford are not above the law. I put this in writing and eventually I have a replacement vehicle which I love and comes with the same rights as my first vehicle.
June 9th, 2008 at 11:08 am
Hi Kathryn,
Quick question about how you got your replacement vehicle, was it ford that authorised that or was it up to the dealer?
Just got off the phone with my dealer and stated that i wanted to reject the car and get the new model as a replacement.
He said he would fill in the paper work but did not know what i would get as in his words ‘we will have to wait and see what Ford offer!’
So now its another couple of weeks waiting to see what is going on!
June 9th, 2008 at 11:36 am
(Follow on from post 614) Held on to the hire car - and will do until the cheque (for FULL amount) is refunded, also keeping hold of my spare key and log book for the CC3 for the time being.
Visited Trevor at Evans Halshaw and although quite apologetic, he still assumed I would take the cheque for £1,000 less than what I was owed with no explanation as to why or how this amount was even really come to. Surely it isn’t that difficult to see how much money was being paid out of my account every month?? I have a week to clear the cheque with the finance company before my name is black listed forever and my credit rating affected… I don’t see it happening if I’m honest. I lost faith in Ford a long long time ago. I bumped into some people on their way into the showroom yesterday and warned them off of buying anything from Evans Halshaw or Ford, period. They seemed to heed my advice and hopefully will not be purchasing a Ford.
New car purchasing has been a complete sham. Do I go for another convertible after this terrible experience or do I play it safe and go without a drop top? Only time will tell…
June 9th, 2008 at 3:16 pm
Just spoken to Ford again and they are justifying taking £1,000 for use of the (leaky) car for every mile over 1,000 they are charging 15p I think they said, which is ridiculous seeing as I’d done 2,194 miles and they are charging me well over £1,000 for a bill that should be about £330! Ford are a complete joke - see you in Court!
June 9th, 2008 at 5:23 pm
Strange coincidence but I received nothing but negative vibes when dealing with Evans Halshaw…all they did was say they would beat any offer I received from another dealer…in other words someone else does the legwork then they try and compete. On the other hand I was very pleasantly suprised when visiting M53Ford. Complete professionalism all the way through. Quick point..help me readers please. I am trying to acquire a space saver tyre for my new CC3 instead of the tyre deflation kit. I am told that it is supplied ‘in lieu’ of the kit but with my order the kit is available. Does anyone have one or know where I can get one…??? I’d be much obliged. Oh and one more thing…I was told that there IS a way of operating the roof using the keys….anybody else heard of this ??
Many thanks all.
June 9th, 2008 at 6:36 pm
Gary your roof with key answer is here
http://www.focusccforum.com/forum/viewtopic.php?t=274
and your spare wheel answer is here
http://www.focusccforum.com/forum/viewtopic.php?t=331
June 9th, 2008 at 7:23 pm
hi gary , the remote roof is a module that you can buy from mod4cars.com, the cost is around £200 and pretty simple to fit , there are dealers in the uk ,all of them are down south , cheers jon
June 9th, 2008 at 7:31 pm
Many thanks Jon….news about the spacer wheel would be most welcome too
June 9th, 2008 at 8:25 pm
Hi all. I just got my new cc2 at the weekend…… So I have had it 3 days and have just read through this and to say that I am scared is an understatement as it has jut been sunshine all the way….. I was assusred that any problem were not settled. But must of you seem to have heard this. I so hope that his is the case. However if anything doe happen . i.e. it starts to leak what would you suggest I do and say to my dealer ???????
Janet
June 9th, 2008 at 8:38 pm
Just noticed the s on my keyboard is sticking so sorry for the bad spelling. Having read a bit more I would love to know how heather (1582) got on with lindsay ford Northern Ireland got on as this is were I purchased mine.
Thanks again
Janet
June 9th, 2008 at 9:18 pm
I received a full refund for my broken Focus CC- except £300 for mileage - I had done 10,000. They wanted £2100 first of all but I would not agree and neither should anyone else - although they are within their right to charge for some use! I just kicked up and am now driving a beautiful BMW convertible which does not leak - good luck everyone.
June 10th, 2008 at 8:20 am
Janet what steps were taken when you refused the first offer of £2,100? How did you barter them down? Evans Halshaw are refusing to budge despite the car being faulty before I even took delivery! My solicitor is saying that I should write to trading standards which I am doing now but in the meantime I’m left in the courtesy car and my swimming pool on wheels is left on their property. I am also looking at getting a BMW convertible now - good to see I’m not alone!
June 10th, 2008 at 8:26 am
i have a 08 new shape cc3 and guess what it leaks.where roof meets windsreen.took it straight back have only done 800 mls.told ford they have one chance to fix if dosnt work i reg refund or a another car
June 10th, 2008 at 9:32 am
Vikki - I just flatly refused to accept it - i still had hire car and it was costing them over £300 a week for me to drive it so they could take as long as they wanted! My car went in on Oct 1st 07 and I never saw it again. As we did the deal in May 08 - the car would have been a year old and 10,000 miles on a year old car was fine. They could not prove I did all the miles and i reiterated the fact that I did not want to hand over the car in the first place. If the car was not faulty then the mileage would be irrelevant and after all the bad service I had received they should do a goodwill gesture - Ford came down to £650 and my dealer paid the extra £350 which left £300. To be honest I was so fed up by then I took the stance that I had a years use of a car for £300 albeit not the one i bought! My dealer did most of the fighting, they were great. The dealer also stated that they would not guarantee that the MK2 would not leak, hence the refund - good luck
June 10th, 2008 at 10:39 am
Hi Stephen
My dealer did the paper work and I to was told the same to wait and see. I was then offered a replacement as I requested in my letter to them. They gave the condition that I had to except it knowing the fault and would not be allowed a further replacment. I argued this in writing saying it was a statutory right and they were not above the law. They then agreed to replace it with a full set of statutory rights.
My dealer organised the replacement which I have had a month now and I love it and it has not leaked yet. I had to argue about mielage costs and believe i paid more than some people but i am happy with the deal i got. All in all it took about a month to sort it all out
June 10th, 2008 at 3:55 pm
Well if you are paying £300 for 10,000 miles Janet you have probably done a really good deal! I have today sent letters to trading standards, Watchdog, Ford Motor Company, Evans Halshaw, Ford Customer Relations, The Judge at the Sunday Mail (Scottish paper - although seeing as I’m English not sure he will take my case on!) and the Newsshopper, my local newspaper. Hopefully Evans Halshaw will see that I’m not going to be taking any of their crap and if other people have received a full refund can they please e-mail me in case my solicitor does get this case to Court. E-mail address vw525@hotmail.com. Thanks
June 10th, 2008 at 4:21 pm
Hi
I am in the process of using my solicitor to seek a refund even though I have had the car since last April. My dealers have been open and honets about this fault and they are less than happy with Fords. Thye told me they have actaully crushed some focus CC’s on the instructions of Fords and that Fords are shipping them in their hundreds out to hot countries whow drive on the right. I was also told that even the new models have the same problem and many are coming back in for seal replacements. I would be interested if anyone has gone to court and won or if Trading standards have become involved.
June 10th, 2008 at 4:23 pm
Please see my above comment and drop me an e-mail - would be interested to hear your story. vw525@hotmail.com
Thanks
June 10th, 2008 at 4:25 pm
In Reply to Janet post 1626 regarding Lindsay Ford in Northern Ireland,
It was my wife who posted that comment as we have both been fighting the case as I am not always in the country and don’t want any delay in correspondence.
We are now in the process of rejecting the car, and hopefully we can get a replacement model as my wife and I both agree its the nicest convertible on the market in that price range, been on the phone to the customer services today and they said it could be up to 3 months before i get anything back from Ford so a bit p’ed off at that.
Once i rejected the car it went to Lindsay ford head office so dealer is out of the picture at that point. If your car does leak my advice would be to contact the dealer immediately, and if you have a finance agreement get onto them as they are equally liable under the consumer credit act and will act on your behalf, I haven’t actually done this but wish I had along time ago as I believe they will have more clout than me.
Hope you don’t have to go through this all, wouldn’t wish it on my worst enemy!
June 10th, 2008 at 7:47 pm
Thank you so much for you advice…. Have to say it I am now just waiting for aomething to go wrong with the car….. I really hope nothing doe but it has yet to rain since I have got it. But if anything does go wrong I will be taking your advice and going in with my eye open. Stephen I hope you do get it sorted and you get a replacement that does not leak so you can enjoy the summer.
Janet
P.S. Vikki - Good luck
June 11th, 2008 at 8:14 am
Dave H,
Thanks for the info on the spacer wheel…much appreciated. I must admit to being rather concerned now as the delivery of my new shape CC3 draws near. Reading your comments has rather taken the shine off but I shall try and remain optimistic and hope that the one I receive will be leak free.
Will keep you all posted….
June 11th, 2008 at 11:11 am
Hi again everyone (I know I said I wouldn’t write on here again, but I have some news.)
I managed to secure a full refund today (minus the road tax, which I can claim for myself). So, full deposit, money for the part ex’d vehicle, and all my payments made to finance company so far, which is great news. I have until Friday to hand the car back to them (which is when I’ll get my cheque), so I’m very very pleased.
Just have 10 weeks to wait for my new audi A4 (NOT a convertible - never again!!).
So there you go - there are some honest and respectible dealers out there!
Good luck to everyone else
Amanda
xx
p.s. no solictors were involved - just my sheer hard work and perseverance! Quite stress free in the end.
June 11th, 2008 at 11:20 am
Well done Amanda!! Congratulations! My case is sitting with Ford at the moment, the dealers hands are tied, and despite them wanting to waiver the costs of mileage now, this only equates to £187.45 - I want £800 more than that back! They see the position at the moment that I had use of a car for 6 months, despite the fact that I only had my CC3 for 2 of those months and it was raining for a large percentage of that time, and therefore I have to pay for the useage. What a pile of crap - if I’d known they would say that I had “use of a car” if I took the courtesy car they offered I would have told them to stick it up their jacksy and got a £100 runaround for the last few months. Another bloody liberty I think…..
Oh and apparently Trading Standards agrees with Evans Halshaw I’ve been told regarding this payment for useage…do they actually know that I was put in a basic Focus - nothing like the CC3 - and not told that it would be held against me should they not be able to fix the leak in my roof? Hmm maybe I should get onto them now and put them straight and then see what they have to say….
*Steam coming from ears*
June 11th, 2008 at 11:50 am
Oh dear Vikki - I hope you get it all sorted soon. I was lucky that my mileage is still under 1000, so I don’t have to worry about that. It seems quite cheeky that they ask for mileage back, when it’s you that’s been filling it up with petrol etc for the time you’ve had it. I would get in touch with a solicitor and see if they can help. Good luck ((hugs)).
June 11th, 2008 at 7:28 pm
Just been told by Ford that the deflation kit is standard on all new CC3’s and the only way to acquire a space saver wheel is by negotiating with my dealer. Rang him this morning and he is checking out availability.
June 12th, 2008 at 3:35 pm
Ford are slacking again for some reason - they say they are still reviewing my case - can people advise on how long it took them to obtain a full refund - does it really take 2 whole days to look at each case?? Is this why I have been in a courtesy car for 10 weeks now??? Come on Ford, get me my refund now, I’ve waited long enough!!!!!!
June 12th, 2008 at 5:11 pm
I have today decided to reject my lovely CC3, lovely that is apart from the leaks. The customer service from Ford has been amongst some of the worst I have experienced. My car was returned to the dealership last week with a dent and a supposedly fixed roof. I picked it up on Monday. This morning when I went out to the car I found it had leaked overnight worse than it had before it was ‘fixed’. What I cannot understand is how on earth Ford manage to get away with offereing consistently appalling service. Why are they still selling cars that leak and are still failing to fix them!
HELP PLEASE: My car has 6100 on the clock -has anyone any idea how much I might have to pay for thatin mileage? I also read that someone had received a refund on their monthly payments? How does that work? I would really appreciate any advice available. After reading the comments about the MK2 I have now decided that a refund is the only sensible option - even though I am sad about it because I love the car.
IF YOU ARE EVEN CONSIDERING PURCHASING A CC - DONT!
June 12th, 2008 at 5:52 pm
Yes I agree Vikki I’m still waiting too! I’ve had a hire car now for 17 weeks!!
June 12th, 2008 at 11:16 pm
Gary (641) I took delivery of my new Mk2 CC3 yesterday. Just to point out, you advise that Ford say that the deflation kit is standard on all new CC3’s. Strictly speaking that is not true. When you order you have a no cost option of either (1) the inflation kit or (2) a spare wheel (half space saver) with Jack and brace etc. If your Inflation Kit is unused then I am not sure why Ford would not undertake an exchange…
Very heavy rain last night and no leaks, long may that continue!!
June 12th, 2008 at 11:23 pm
Sorry, I meant to say inflation on line 2 but maybe Ford did supply an deflation kit (motivational) on Mk1’s……….
June 13th, 2008 at 8:37 am
Sally Prentice - I started the rejection process on 29 March this year and it is still ongoing, totally agree customer services is crap. Basically I left my car with my dealer as the car wasn’t fit for use and they leant me a courtesy car. They then filled in all the forms required (I haven’t signed a single paper to date) and send them to Ford. It is then a waiting game. Finally last week they came back to me with a figure which was £1,000 less than what I would call a full refund. I worked out that any money gone from my account to Evans Halshaw (the dealer) or Santander (the finance people) I was due back. Ford are now saying that they are going back on their word to me when lending me the hire car and are charging me £1,000 for use of “a” car for 6 months. Had they said that I would be charged for using their courtesy car, I would never have taken it and therefore would have been due all of my moneys back less 15.7p per mile over 1,000 miles. I am currently in dispute with Ford over the use of “a” car when surely it was leant to me as a “courtesy” and it isn’t much of a “courtesy” if I have to pay for it! Ford are useless, Evans Halshaw are fighting my corner now along with my solicitor (luckily I work with solicitors and have some good contacts so this far it hasn’t cost me a penny!) and trading standards. I wish you every luck in the World and will keep you updated with my story. Fingers crossed we all get a full refund like we are due. Ford customer relations is totally pants so try not to deal with them, just go to your dealer, that is what they are there for. Let your finance company know immediately (assuming you used finance)that there is a problem with the car and that you are in the process of rejecting it and stop the payments - this will make Ford sit up and take notice. Also visit the local Citizens Advice Bureau for legal advice. Don’t accept use of a courtesy car as it will come back to bite you on the bum in the end but also fight your corner and let them know that they can’t sell faulty goods and not give a refund. It’s against the law unless they tell you it’s faulty when you buy it and the monetary value is lessened or another agreement is come to with yourself.
June 13th, 2008 at 9:29 am
Our full story is documented in the following postings above, 459/735/875/931/948/008/063/096/100/103/142/148/212/337/550/551/552 but, basically here is the meat.
MAY 19th 2007 - took delivery of aqua blue CC3
SEP 2007 - started to leak and rejection process started.
APRIL 2008 - Ford gave us FULL refund. No mileage charges, nothing.
MAY 17th 2008 - took delivery of grenadine red CC3 Mk2 with 12 month tax etc. etc.
The only cost to us was £20 to my insurance company to update policy and 1 months road fund licence to cover original car for May until new car was picked up.
All paperwork, and absolutely eveything, was dealt with by our dealer (T C Harrison in Peterborough).
We drove into the dealer on May 17th in the old car, and drove out again in the new one.
The new car is brilliant and we’ve had a lot of rain with no leaks so far.
Fingers crossed eh?
June 13th, 2008 at 10:24 am
My dealer told me that last year Ford CSC had two people dealing with the water leak problem on the FFCC3 and now they have 30 plus and are run off their feet trying to cope with volume of angry customers and dealers. To be fair the dealers have also been let down by Fords. Ford designed and built the car and all Pirifini had to do was design them the roof. I was told that the design is very poor and will continue to cause problems for this model and seals with have to be replaced on a regular basis. I suspect Ford will be looking for compensation from Pirifini at the end of the day.
June 13th, 2008 at 2:09 pm
Please can you e-mail me if you have had a FULL REFUND from Ford - vw525@hotmail.com
Ford are denying me a full refund and saying that in the eyes of the law it will be seen as “betterment”. I of course am going to dispute this as I had my car for just 2 months and only drove 2,194 miles as I was showing it off to my friends and family - how foolish I look now I have no car and no money!
June 14th, 2008 at 9:41 am
Well, I’ve just picked up my cheque for the whole amount this morning, and am now focus CC3 free! Not sad in the slightest to see the back of it, and looking forward to picking up my new Audi A4 in September. Just trying to twist my husbands arm for a hire car until then. I truly wish everyone the very best of luck in reaching their goals, either it be a refund, or a sucessful repair. Thanks to everyone for great advice. Take care everyone, Amanda xx. (and I guarantee that this is definitely my last ever post!)
June 14th, 2008 at 10:32 am
Ford didn’t agree to a full refund for me but luckily the finance company did. I am finally getting back all I am owed. Shame I couldn’t get a little compensation for the stress it has caused me but that might be taking it a little too far even by my standards!
It’s only taken 10 weeks….
Get the cheque on Monday hopefully - will keep you updated if not!
June 16th, 2008 at 5:35 pm
any thanks for all comments/feedback received so far. I spoke to CRC CC team on Thursday and asked for a callback by one of the management team - apparently they will not speak to anyone without reviewing the relevant notes! I was promised a callback within 24-hours. It is now Monday evening and I am yet to receive a call from anyone.
I will be writing to my finance company (Ford Credit) and I will also be writing to Roelant de Waard who is the Managing Director of Ford in Britain. I understand he lives in Essex so can only guess he is based either at the Warley HQ or perhaps at thier centre in Laindon. Does anyone know for sure?
Vikki - I hope you got your cheque!
June 16th, 2008 at 5:36 pm
Yes, that should have said many thanks!
June 16th, 2008 at 6:21 pm
Sally, Roelant de Waard’s address is:
The Ford Motor Co Limited
Mr Roelant De Waard (Chairman & Managing Director)
Central Office
Eagle Way
Great Warley
Brentwood
Essex
CM13 3BW
Fax: 01277 253349
Had a call from Evans Halshaw, they will let me keep the courtesy car until I get my cheque on Saturday.
June 16th, 2008 at 6:28 pm
vicky dont give in i had my new car 8 wks ford had it over 35 wks i had no solicitor but got in touch with trading standards took me a long time and lots of phone calls. But i got a full refund and paid no money on the 3500 miles and i also charged them for the cost of putting my 2 dogs in kennals over 100 pounds at xmas and they paid up. They made me wait abut 4 wks for the cheque so i kept the hire car even when they asked for it back as they had my car and log book so i played dirty back. I now have a TWIN TOP ASTRA AND ALTHOUGH I LIKED THE FOCUS A LITTLE MORE THIS IS NICE AND AT LEAST ITS DRY. So all you people out there paying millage DONT a do what i did threaten them with your expenses i did and it paid off i came of better.
June 17th, 2008 at 10:36 am
Hi All
Have not been on the forum for a while (since I received my car CC back from the special place 29th April in a terrible state)last blog 1445
As of Saturday past I am CCless and am now the owner of a new 08 Focus ST3 with all the optional extras I had on the CC and some more as my replacement car and I did not pay anything for mileage on my CC as Ford waived the 1st 6000 and my dealer paid for the remaining mileage as well as a full tank of petrol and a big bunch of flowers. So stick to your guns and don’t give in as Ford will waive most of it if not all the mileage.
If you think the CC is great to drive you should try the ST as the CC does not compare to it, I decided to go for performance instead of the wind about my hair, they do say the ST is for people trying to recapture their youth, that could be true as I don’t intend to grow old gracefully I will go kicking all the way.
Good luck to you all in your fight, I am glad mine is over
June 17th, 2008 at 2:50 pm
I am sorry to hear that Ford customers are still having problems with the Focus CCs
I managed to get rid of my CC3 last year by trading it in to the dealers for a reduced price new car. This was the best option for me as no other Ford garage would look at my car for trade in, even the dealer tryed to pass it on with no luck.
One thing that still supprises me about the whole CC saga is that the motoring mags and the TV programs dealing with cars such as Top Gear and Watchdog have never been honest with there readers and viewers about the extent of the problems Ford have caused. Could this be that all of theses organisations are in the pockets of the main dealers like Fords. They should be shouting about this so that all potential vehicle buyers can be warned before they buy these cars and not have to buy them and then have to get all the information on the problems by using web sites.
June 17th, 2008 at 2:59 pm
As a CC3 owner last October for exactly 20 hours before it leaked - is that a record - just noticed the first advert I have seen for the new Mark 2, which was in one of the Sunday magazines. Have Ford issued any guarentees that the seal problem has been fixed I wonder??
June 17th, 2008 at 3:05 pm
Top Gear is still recommending the CC, it’s down as their number one choice in the latest mag!!
Which Car is also recommending it!!!
Me i’m a gluten for punishment and am taking a risk on another one..
June 17th, 2008 at 7:26 pm
I really cant see the point of buying a Focus CC, they are really really ugly (which is bad enough) the second is the fact its a focus - nobody drives one of these because they want to - they are horrible horrible cars - automotive white goods. The third is its a Ford - eurrgh makes me sick and finally its actually the ugliest car I have ever seen!
I imagine they are around 18k, just go and buy a second hand A4 cabriolet or BMW 3 series - thats much nicer.
And please dont think people are admiring your car - people are looking in disbelief that somneone actually purchased one.
June 18th, 2008 at 5:05 pm
Adam what sort of a car does a tosser like yourself drive . I bought the cc3 for my wife as she finds the Bentley a bit difficult to park
June 18th, 2008 at 7:47 pm
Poor old Adam…let’s have a look at his post in detail. “I really can’t see the point”…(his opinion..to which he is entitled but JUST his opinion) Nobody drives one of these because they want to….(Ford initiated Press Gangs now ???) The ugliest car I have ever seen (back to one person’s opinion again)….”I imagine they are around”…??? doesn’t he even bother to justify his statements with a bit of homework ?? Well let’s allow Adam to drive off into the sunset in his ’second hand’ A4 or BMW whilst I drive off into the sunrise in my beautiful CC3 (Ooops, sorry readers…in MY opinion, of course). freedom of speech is a wonderful thing Adam…but use it wisely.
June 18th, 2008 at 7:52 pm
PS
Thanks for the post about teh spare wheel Richard…and has everyone checked out this website ??
http://forums.mg-rover.org/showthread.php?t=233317
June 19th, 2008 at 6:06 am
Yes, I knew about the new water testing. Check out my posting above, number 552, for full details.
June 20th, 2008 at 9:07 am
I am advised that my new CC3 will be available for collection on Monday. Needless to say that the postings on this website have caused me some concern. Conversations with my dealer regarding the matter have them telling me they have had no leaking problems with the new model.I have tried to take the matter in ‘perspective’ and accept that there are bound to be difficulties and a certain percentage of problems with any make and model but rest assured if I do encounter my new car leaking water this forum will be my first port of call….my dealership being the second. I just find it difficult to believe that a company had so many such problems with the first edition that they have totally failed to resolve the issue with the second design. One thing is for certain…I shall know the outcome soon. It’s a shame that instead of the normal excitement of collecting a new car it is tinged with apprehension at what happens next time it rains…
June 20th, 2008 at 9:41 am
Gary I felt the same way I have had mine for 2 weeks now. I like you spoke to the dealer who assured me no more swimming pools. It has rained like mad in belfast for 2 days and the car is as try as a bone. try to still to enjoy the new car. I’m loving mine. But if anything does happen you have the support and advice from here.
Good luck
June 20th, 2008 at 10:30 am
Gary
I had my new replacement vehicle about 5 weeks ago and mine is also dry. I love it and when the suns out and the tops down I know why I went through all the hassle to replcae it.
Kathryn
June 20th, 2008 at 12:08 pm
David, when we collected the car from the dealership May 2007 it was raining -drove thru the gates -and yes the roof was leaking -been driving the cat approx 1 minute -we did receive full refund (eventually) last September
June 20th, 2008 at 4:21 pm
Many thanks for the two positive posts from Janet and Kathryn…made me feel much better.
June 20th, 2008 at 5:08 pm
It’s good to hear that some have collected MK2 and have not had any problems. I am in a real quandry now, I can’t get enthused about any of the other cabrios out there (the ones that are within my budget anyhow) and do love everything else about the car. Do I simply get my money back or shall I risk a MK2???
June 20th, 2008 at 7:04 pm
we have some issues with leaks and rattles but what a joy to drive, also turns heads like i have not seen in years, we are giving ford and our dealer chance to sort out the anoying bits since we love the design and drive. customer care at ford are not the most professional by not returning calls and all the excuses must be written in a book for them to tell customers. please ford give it some attention before its too late to rescue.
June 20th, 2008 at 7:11 pm
Sally,
I would imagine after your experiences with the MK1 you are now in a great negotiating position if considering a MK2. Tell your dealer you are willing to give it another go but what’s the sweetener he’s prepared to offer in order to keep your business.
June 21st, 2008 at 3:16 pm
Many thanks Gary. The dealership has actually been very good and I am so tempted to go for the MK2 if I get the right deal - I refuse to be out of pocket over this.
G Forster, is yours a MK2?
June 21st, 2008 at 4:30 pm
My last post did not seem to go on….
My MK2 which I have had for 3 weeks not leaks like a dripping tape….. To say I am mad is an understatement. Dealer called - they can’t do anything until Monday. I’m so very cross I have 400 miles on the clock.
I was assurred this was fixed. but it so clearly HAS NOT. Why are Ford selling faulty cars?
June 21st, 2008 at 4:55 pm
Janet - I feel so sorry for you. Thank you for taking time to re-post your comment, you’ve helped me to reach a decision. I now think I’ll go for a completely different car.
June 21st, 2008 at 5:35 pm
My eyes are now square reading through all they past posts.. Some good advice. I am going to check that my home insurance covers leagal cover (think it does).
If Stephen Cambell or his wife (post 1582) would be so kind to get in touch with me. I know you purcahsed your car from the same place and would love to know how you are getting on with your rejection. I really would appreciate it.
My email is janey_tigger@yahoo.co.uk (bit of a strange one I know)
Think I’ll now go and OD on take away food to cheer myself up.
June 21st, 2008 at 8:37 pm
Worried again…this really is becoming an issue now as I thought the MK2 was cured from leaks….will definitely discuss with my dealer prior to final payment. Just one thought…I have paid a £250 deposit for the car and signed the part exchange/cash agreement. Should I decide to pull out now do I just lose my £250 deposit or am I obligated to complete the deal ??
June 21st, 2008 at 9:30 pm
Recieved car back from specialist centre in early Feb . Repair done by Italian engineers , teaching brits how to fit new seals . No problems untill this week , slight drip at same point as reported last November , not willing to take chance on any more repairs as this was a once only fix and if repair failed car would be taken back through ford commitment programe. A leter of rejection was deliverd to dealership yesterday , with coppies of proof from dealer and ford pointing out commitment programe.I was one of the people on this site praising the fix,as my car since repair ,as been all weathers and lots of car washes and never leaked a drop untill now.Iam rejecting car asap as i do not want an additional 2 year gurantee droping in letter box , wqhich ford are supposed to be doing , may mean another and another and another repair untill guarentee runs out.Dealer sent letter back to me today and said they will send off all paperwork next week and refund should take about 4-5 weeks .
June 21st, 2008 at 10:08 pm
Message to Kathryn Morgan…..you still happy lady ?? no problems ?
June 22nd, 2008 at 10:43 am
Thought it would be good to post something positive-had my car back from the ’special place’ for over a week now and was keeping everything crossed for a fix. Well it seems to have worked as after last night’s torrential downpour the car is DRY!!!!!
Ford have agreed to a 3 year service package for my inconvenience(I was without the car for 5 weeks) tho I have not yet received that in writing as I asked. Has anyone else received compensation recently and, if so, is there a catch?
June 22nd, 2008 at 6:02 pm
This is my first time on a forum - sorry if I’m not observing protocol but my CC3 is and has been dry since the first day (2 months ago) - fingers crossed. Thank goodness I never read all the above or I would never have bought it. I love mine to bits BUT I am not impressed with the fuel consumption. I have a 2l diesel and should get 55mpg + according to Ford. By driving REALLY carefully and always under 60 on dual carriageways I just about get 47mpg. Anyone else have this problem?
June 22nd, 2008 at 6:41 pm
I have been battling with Ford Customer Relationship centre and My dealer for 8 months
Briefly my story
Car ordered April 2007, delivered Nov 2007 (various delays primarily related to Leaky roofs and tornados hitting the factory in Italy, oh yes they also went on holiday for August!!!
Car was bought using Options / Ford credit 3 years
Reported first leak in November 2007, finally offered a fix date of March 2008, after writing letter to head of CC2 Team, Car fixed after 10 days, with offer of Three years Premium Service as a “Goodwill gesture ” definately not Compensation once fixed.
It leaked the day I got it back, on April 30th I was informed thru my dealer that Fords could not fix the problem. 7 weeks later due to lost paperwork countless phonecalls and badgering I received notification that Fords will replace my car with the new Mk2 version…….
They have given my dealership 2 weeks to complete the paperwork on condition I pay for the mileage
11.45 pence for 1000-6000, 22.9 pence for 6000+
This equates to about £1400, on top of that I need to pay £370 for New Car tax Fuel Number plates etc.
I have suggested to the dealer that maybe, just maybe that is not quite good enough and he will be contacting them tomorrow (I shall point him to this website… (I understand that he maybe able to get this rate reduced, Does anyone think it is reasonable to pay anything for using the car which has leaked from day one, which has cost me probably 100 phone calls, two afternoons off work to pick up / return a hire car when it was being fixed plus having to pay more for it on Credit as it was delayed for 6 months. At no time was I offered the opportunity to return the car, I was just kept waiting for a fix date….
PS I like the car a lot so happy for a new one rather than money back
cheers
June 23rd, 2008 at 7:59 am
Yes Gary
Everything fine no leak this weekend and we have had really bad rain on saturday evening. Also washed yesterday and nothing in.
Kathryn
June 23rd, 2008 at 8:26 am
Ford have finally admitted defeat and given me back my deposit (£250 as mentioned in previous post from Gary) and the £2,000 they gave me as part exchange for my car. They took back the courtesy car on Saturday and the finance company have agreed to refund all payments from January. This equates to a FULL REFUND. People don’t stop until you get what is rightfully yours!! They even waivered the charge for damage to the courtesy car (which was not my fault as a car reversed into it a few weeks ago!)as they said I had had the courtesy car for so long and the whole process was just so drawn out. Whole process took 12 weeks from dropping my car back to Evans Halshaw in Bexley to fighting the case to the bitter end and receiving a cheque. Too long if you ask me. And the disgusting thing is that Ford are still selling faulty vehicles to people day in day out. Trading standards are very aware of this, as are Ford themselves but what they are doing is criminal.
I personally will never purchase another Ford as long as I live and I am sure my friends and family will agree that they won’t be either.
Can’t wait to get my hands on my new Eos now. Different price range but fingers crossed and touching wood I’m hoping history won’t repeat itself!
June 23rd, 2008 at 9:33 am
Thanks Kathryn…on another forum someone said I should get the dealer to spray my car with a power jet washer on all of the seal areas for at least 5 minutes and then check the car out. Then if it’s dry I accept it but if not I walk away from the deal and demand my deposit back as the car is unfit for purpose. I think that’s exactly what I ‘ll do….
June 23rd, 2008 at 10:24 am
Gary, from all I have read it appears to me that the car may not leak immediately. It can start once the roof has been up and down a few times and everthing has moved around a bit / settled.
You never know maybe yours will be one of the ones that doesn’t leak - I am assured there are some out there!
June 23rd, 2008 at 11:18 am
My car can not be booked in for a week… wait for it as they don’t have a spare car to give me until then…….Am I missing something or is FORD not a car company…
Gary - My car did not leak in the first bit of rain but on the second. I have been told that the car goes into what in essence is a car wash for 24 hours to see if the fix works.
Can anyone fill me in on what trading standards makes of all this with regard’s to Ford selling cars with a knowen fault and not telling their customers even when asked directly prior to to purchasing the car.
June 23rd, 2008 at 1:05 pm
Janet R - Trading standards told me that Ford can sell the leaky swimming pool on wheels if they acknowledge there is a leak or even have knowledge that the cars leak at all. So long as they attempt to fix it then it apparently isn’t a problem. I still can’t understand it myself but hey…
By the way, whoever was asking about paying Ford money for mileage etc tell them to get stuffed! I did and got a full refund. I know you want a new car and perhaps think you may owe them something but you don’t!
The car was faulty when you bought it, faulty a year on, it doesn’t make any difference, fight, fight, fight I say. It took me three whole months and seeking legal advice, contacting trading standards, local and national newspapers, Ford’s MD, the dealer, and the Retail Motor Industry Federation and believe that is how I got to where I am today - with a full refund. I think everyone should be able to do the same.
A few addresses for all:
Retail Motor Industry Federation Limited
201 Great Portland Street
London
W1W 5AB
Fax: 020 75806376
Ford Customer Relationship Centre
PO Box 4430
Coventry
CV3 9BH
The Ford Motor Co Limited
Mr Roelant De Waard (Chairman & Managing Director)
Central Office
Eagle Way
Great Warley
Brentwood
Essex
CM13 3BW
Fax: 01277 253349
BBC Watchdog
201 Wood Lane
London
W12 7TS
Hope these help in some way. And if anyone wants to contact me regarding the above etc please feel free to e-mail me vw525@hotmail.com
June 24th, 2008 at 4:07 pm
Many thanks for the addresses Janet. I’ll write to these people too.
I completed the form at the dealership last nightto commit the car - it has taken a week for the form to be sent to the dealership by email!
12 days on and no call back from CRC so I called them and was told that there was no note of a requested callback! I spoke to Mark who basically said ‘what was the point as there job was to talk about what happens next - not what has already happened.’ I asked for a callback from Gary Edwards - I understand he is the Operations(?) manager at The don’t give a stuff about the) Customer Relationship Centre.
June 24th, 2008 at 6:06 pm
M53 Ford rang today and my car has arrived. It is now being fully checked over and I shall collect it on Friday evening. (Having to wait for my cherished reg to be transferred). I expressed my concerns and was told they had already sold 5 Mk2 models and none had come back for any kind of problem. As I was so obviously concerned they have told me I can return the car after one week and they will give it another thorough examination and I will be allowed to watch. They are doing their utmost to convince me that everything is now sorted and they are simply being ‘tarred with the same brush’ as the first models built.
Time will tell. I am now going to stop reading the various forums and approach the matter with a positive attitude and hopefully look forward to many many happy (and dry) miles ahead. Will be in touch…..
June 24th, 2008 at 7:20 pm
The CC must be a lovely car as love or lovely is mentioned somewhere around 145 times above in this list of complaints
June 24th, 2008 at 9:00 pm
I’m so tired fighting I will keep this short.
Turns out I am driving the MK1 and not the MK2. Apperently I got my wires crossed or prehaps the dealer let me keep that veiw point…… That got very cross when I accused them of misleading me.
My dealer is being a complete pain and doing the “we are doing everything to help ” but in my option doing zip.
The dealer know’s nothing of the procedure to reject the car or for a replacement vehicle. He also know’s nothing about warrenty increase on seals.
When I phoned Ford and they asked for my reg the lady said OH! I see this will be your second fix. The car was in for a fix on the 4th of june. I picked my car up on the 7th June. They never told me anything was wrong with my car when I picked it up in fact I asked about the leak situation and the dealer sat and told me no your car will not have that problem. Yet 3 day’s before they had sent it in becasue it was leaking………
Do you ever get so tired fighting ?
Help and advice required PLEASEEEEEEEEEEEEEEEEEEEEEEEEEE.
June 24th, 2008 at 9:58 pm
Janet, do you want to keep the car or not? I love mine but have decided enough is enough, do you feel the same?
If you think that enough is enough then tell CRC you are not prepared for it to be sent back again for another fix, that you want the car to be committed and that you want a full refund.
If you do want to try again tell them the same but that you want a MK2 to replace it. Don’t sway. Be firm and as other ‘posters’ to this site say do not contribute to mileage. If we all stand our ground we will be better placed.
If you have a hire purchase agreement (eg Ford Credit) call them and tell them the same. I understand that some HP company’s will take on the fight on your behalf. If you used a credit card for part of the transaction you might be even better placed for them to fight on your behalf.
I know exactly how you feel about the fighting but Ford cannot win this. Ford are morally in the wrong and if we all give in they have won.
The first hurdle is to make the decision about what you want. Once you have decided do not be swayed - stay on track and don’t let anyone change our mind. Now I have made my mind up it’s easier. The CC3 is going. For me no car is worth this hassle, stress, anxiety etc. Is it worth if for you? Only you can decide.
If there are spelling mistakes above - I’m sorry - it’s late (for me!).
June 25th, 2008 at 8:20 am
I feel I am close to the final hurdle, the Executive Office at Fords today should be agreeing to replace my car (I am awaiting a final decision with regard to mileage / goodwill gesture ) so fingers crossed, they have been pretty quick at resolving once past the C.R.C, and so soon I will be less wet than normal. Fingers crossed
June 25th, 2008 at 3:30 pm
Hi Sally thanks for the straight talking.
I want another car (a brand new one). I like the CC and would willing to give it another chance.
Ford told me they would not look at getting me a new vehicle or buying it back without at least trying to fix it twice.????????
I bought the car cash so no luck with the finance or credit card people. However I to belive I have legal cover for such things with my house insurance.
The leak at present is not that bad but lets face it , it wont go away and will just get worse.
However one thing I have decided is this…. this will not take over my life anymore I was even dreaming about it. ;-)
June 25th, 2008 at 6:20 pm
I picked up my ffcc-2 on the 29th April 2008, this is my 3rd new car from ford in 4yrs! i must be mad!! this time my car was full of deep scratches dents in the bodywork, ford couldnt book it in for 9days in that time my roof mechanics broke down was stuck with roof down. ford had it for 6days.. got it back without the dents doing? and it rained and yes the roof leaked after trying to get it booked in for ages and getting soaked seats it was sent off on 11th June was told it would be 7days, nearly 2.5weeks later still not back. have been offered 50% off my next service (so have to wait a year to benifit) told them were to shove it and instructed my solicitor to now deal with ford on my behalf. Really love the car but hate the lack of interest from ford dealers, defo going elsewhere in future.
June 26th, 2008 at 3:46 pm
Seems Like Fords Original Offer has been rejected as they failed to take into account my current mileage, somehow assuming that the mileage would not change from the day they failed to fix it!!! to the current date.
So it pay up £800 pounds please and pay the dealership for the new car… registration Tax etc
Happy Days
June 26th, 2008 at 5:43 pm
Richh, thanks for heads up on this - I know it won’t help you but I’ll be making sure I cover it off.
An amazing thing happened today. I had a call from Katie Richmond who introduced herself as CC teamleader. She was polite, helpful, apologetic and action orientated - just what I would have hoped for on day one. Not sure if she is new? Maybe, just maybe things’ll improve now!
June 26th, 2008 at 6:19 pm
Sally,
I sent over 10 e-mails out to various dealers regarding the MK2 versions and my concerns after the problems with the original design. Naturally they all tried to allay my fears but everyone of them said they had sold between 3 and 6 versions of the 2008 model and have had no problems at all and would look forward to me calling in for a test drive. I am collecting mine tomorrow at 5.30 and now I am feeling a lot more positive about it. I sincerely hope you opt to upgrade to a MK2 and have nothing but fun. By the way, if anyone speaks italian can they please check out the Pinafarina website and tell me what the newspaper articles say….ciao
http://www.pininfarina.com/index/storiaModelli/ultimi/focus.html
June 27th, 2008 at 6:05 am
This is the posting I was hoping I would never have to make and, later today, I’m going to have to make the phone call to our dealer that I was hoping I’d never have to make.
We have water leaking into our CC3 MK2
We picked it up on 17th May and all has been fine.
Then, last week, there were a few drips but we put that down to water that may have got in while the door was open.
However, when the car was locked last night, all was dry.
Overnight we’ve had heavy rain and this morning, we have the drips again coming in from the front seal to the right of the drivers head.
This will be the end of this car for us.
We’re not going to go through what we did with our MK1
June 27th, 2008 at 10:03 am
David,
Could you do me a huge favour ? If you get a chance could you take a pic of exactly where the water is coming in and e-mail it to me ? I’d be most grateful. My address is buyer1955@hotmail.com
Sorry to hear your story, particularly on the day I am due to collect my CC3 Mk2…
I promise to keep you all posted on how mine behaves..as I may need your advice on how to proceed via the rejection process (hope not).
June 27th, 2008 at 11:23 am
My house insurance gives me cover and I anticipate a claim for a full refund going in. we bought a MK1 in April last year from Vospers in Plymouth and immidiately had the leaking problem. They have been unable to fix despite numerous attempts, hence my seeking legal advice. I did part buy using my credit card but you only have 120 days to bring it to their attention (we didn’t)so bear this in mind. Has anyone else bought a CC3 from Vospers in Plymouth?
June 27th, 2008 at 11:24 am
Forgot to add, I am speaking with my solicitor today, what is this Ford ‘committment’ process that has been referred to once or twice on this blog?
June 27th, 2008 at 11:35 am
I second that what is this “Ford Committment Process”
Thanks
June 27th, 2008 at 11:27 pm
Read the 1700+ posts its all there.
The world is full of lazy people some won’t even wait for Ford to fix their car when they know dam well it’s fixable.
June 28th, 2008 at 8:32 am
That is great news that it is fixable however not all off us have expereinced the same thing. I agree you should at least let Ford try to fix a fault in the vehicle. But where do you stop after 1 attempt 2 or even 3?
As it is a knowen problem by ford and Ford are assuring buyers that they no longer will be experericencing leaks and then they do as soon as it rains, the car then gets fixed and they still have the same issuie. That then in my eyes is enough chance to fix the problem.
June 28th, 2008 at 10:42 am
Dave, chill out will ya…your rude response suggests you are a bit stressed out! Do you work for Ford by any chance? Seems your taking things too seriously, it was a simple request and there is no need for your negativity. As a point of fact the CC3 (Mk1 & 2) isn’t ‘fixable’, the evidence on this blog indicates this, even Ford and their dealers admit it.
June 28th, 2008 at 10:54 am
The dealership seem to use the phrase ‘the commitment process’ and Ford call it Assisted Buy Back. Also Ford Credit referred to the laday that ’specialised in commitments’
I think it is one and the same. I am guessing ‘committed’ isn’t a term Ford really want to bbe used in public so they gave it a nice name!
Maybe they are just making reference to what will become of all of us!
After my conversation with Katie Richmond at CRC on Thursday things appear to be moving. The dealership took a call from Ford HQ in Brentwood yeserday to confirm they have received the paperwork and that my case would be going before the ‘board’ for a decision but they couldn’t confirm when.
June 28th, 2008 at 10:55 am
Gary, how did you get on yesterday - have you collected the new car?
June 28th, 2008 at 11:40 am
thanks Sally. I have been reading back through all the posts and managed to track down the Auto Express article from March, if anyone missed it here it is
http://www.autoexpress.co.uk/news/autoexpressnews/218643/ford_focus.html
June 28th, 2008 at 12:20 pm
So Sandon saying it’s fixable is negative is it.
I suppose only if you want your money back.
Saying it’s not fixable is a lie. FACT or I wasn’t in a car wash the other week sat in my own car and we haven’t had any rain in June.
From the Auto express article 100 out of 3000 have given up I think suggests it is fixable don’t you.
I don’t have to speculate I just have to go for a drive in the rain.
June 28th, 2008 at 4:54 pm
Sally did you have to send your log book and copy of invoice? I signed the paperwork rejecting mine on 2nd May then got a call last wednesday to say i had to fax the above documents, got another call last night from dealer saying ford assist team want original documents sent to them and won’t even look at my case till they are recieved.
June 28th, 2008 at 5:13 pm
Hello all,
Collected the car yesterday evening and just went out for a meal afterwards. weather not suited to ‘top down’ but car dry. My wife took it out this morning and this afternoon after work I drove. We went over the famous Horseshoe Pass here in North Wales with the roof down and it was pure magic. Yes I know that things may alter but I have received replies from all ten dealers I e-mailed and everyone said that the total problem had been greatly exaggerated and in total only two people had rejected their Mk1 models. The others had all had the ‘fix’ and not been heard of since. My dealer gave me every assurance that should a problem arise then they would give me their full support in sorting the matter out. To be expected, I accept, but they seem very very genuine and as a professional buyer for over 25 years I am willing to take this chance. The car is an absolute dream to drive (as you all know) and I am off to Norwich early in the morning. In fairness I must admit that it seems unlikely that anyone without a problem is going to go to the trouble to post a message…they will be far too busy enjoying the car. All of my enquiries would suggest the absolute failures / rejections are very very much in the minority. That does not take anything away from the upset you have all suffered but I must adopt the ‘Innocent until proven guilty’ stance. I am prepared for the possibility of a leak but I am also confident the matter CAN and WILL be dealt with. The car is everything I hoped..and more.Whatever your opinions in here may be my main concern is wrestling my wife’s small but determined fingers from the steering wheel and having another drive.
June 28th, 2008 at 5:35 pm
Hi there gary I’m glad all is well for you, but I can assure you the level of rejections has been put at “one third of sales” (and at that time the sales were reported as 3000 ! I would love to be able to say I have had no problems but I would be lying!! My car was taken to the “special place” on the 20th Feb I am STILL driving a hire car as you can imagine I am not a happy bunny!!
June 28th, 2008 at 6:11 pm
You see what you want to see, don’t you, Dave H?
Rule 1 on the Internet is “Don’t twist a quote to suit your own purposes when anyone can look it up for themselves and embarrass you with the original”.
And here it is:
Problematic seals on the original drop-top left around one-third of the firm’s 3,000 CC buyers with leaky roofs. But 500 owners are still driving courtesy cars while waiting for a repair, and 100 more have abandoned the old model altogether, as they have been promised a free upgrade to the new car instead.
So that’s a 1,000 leaky CCs. One thousand, not one hundred. With 500 still driving courtesy cars, and 100 (your 100) just being those who have been promised a MkII replacement, that leaves 400 leaky CCs unaccounted for.
Satisfactorily repaired? I doubt it. Still being driven around leaking? I doubt that too. Returned for a refund? Much more plausible, don’t you think?
Informally, I’d reckon roughly that 1 in 3 CCs haven’t leaked (yet?), 1 in 3 has but was fixable, and 1 in 3 was unfixable, suitable only for use as a boat anchor.
That you may be in the lucky third, so far, does *not* entitle you to sneer at the other two-thirds, or make light of their very real problems.
June 28th, 2008 at 6:22 pm
Gary, there are more than two people on this list alone who have rejected their Focus CCs. Perhaps those dealers had two rejections *each*? in which case, it would be worth asking: how many CCs they have sold; how many came back to be fixed; how many are still outstanding to be fixed; how many could not be fixed and the customer took a refund.
Or more simply, don’t ring up and ask about *buying* a Focus CC, ring up and pretend you have one to sell, and ask what they are offering.
If you are *very* quick, you will hear the sharp intake of breath before the phone mysteriously goes dead that will tell you all you need to know.
June 29th, 2008 at 10:05 am
midnight voice - I rejected my car and accepted a replacement car (not another CC) paying nothing for the 6000+ miles I had driven on my CC3. I had no fault with my dealer who backed me brilliantly, but I was the 3rd car that they had processed through as a rejection(they had only sold a handful)when it came back from the special place leaking worse than ever and with mouldy leather seats. The dealer is now not actively promoting the Mk2 as the problem is not with the seals but with the roof design and they expected production to be pulled by Ford within the next year if they do not manage to get someone to fix the design fault. Also I live next to one of the specialist repair centres and the CCs get brought in by the transporter load for repair -on Thursday last it was 2 transporters full that was delivered
June 29th, 2008 at 11:34 am
Hi. Boy you guys have been busy posting. I want to thank the people who responded with useful advice. It is good to know the support is out there.
And as you are all being so helpful here is anotehr question for you. I bought my cc2 as a pre registered vechicle from the dealer. It had 27 miles on it when I put the deposit on it and I was the only person to drive it. Does this effect my rights with regard rejection ? Any ideas would be greatfully received.
June 29th, 2008 at 12:53 pm
Hi Janet if the vehicle was registered by the dealer it is then the responsiblity of the dealer not Ford to refund your money
June 29th, 2008 at 12:55 pm
@ Midnight_voice
http://www.google.co.uk/search?hl=en&q=Rule+1+on+the+Internet&btnG=Google+Search&meta=
can’t see that there.
100 have been rejected according to that article
1000 were faulty
400 fixed
500 being fixed (customers in courtesy cars)
to me that says 900 fixes is the target
even if another 100 reject they will still fix 800
That’s an 80% fix rate with the new seals.
I know there were problems early on and I do feel for people that have gone through the earlier fixes and I can understand why they have become despondent and want a refund.
All I am trying to say is Ford are starting to get this right and the car is not a dead loss.
Give them a chance.
I have a repaired car and can say It has been worth it for me.
June 29th, 2008 at 1:18 pm
thanks aileen.
However as my dealer now treat’s me like I have bird flu I think I have as much chance of winning the lottery. ;-)
June 30th, 2008 at 8:30 am
SOME cars MAY be fixable but I have first hand knowlegde of garages that are refusing to sell the CC. That must tell you something. Also, I did not agree to an attempted fix and had a full refund - doesn’t seem like my dealership or Ford had much confidence that it could be fixed does it? Surely, if you are selling a car with a potention problem you would carry out the ‘fix’ before you sold it.
June 30th, 2008 at 8:30 am
JS
I haven’t been asked for copy of log book, the only things I have provided are copies of my notes, Hire Purchase agreement, dealerships notes and the Ford Assisted Buy Back Form - minus the section that asked for me to agree to pay back mileage.
June 30th, 2008 at 10:36 am
Sally thanks, spoke to the executive office today (ford) and have had it confirmed that yes they do need the original log books before they will pay out, HOWEVER.. they require this from the dealer, i basically should be going to the dealership handing over my car, papers and keys picking up a cheque, relayed this back to dealership who dissagrees!! he thinks i should give them my log books so they can send to ford and i have to wait till they get paid from ford before paying me!!! I signed the Ford Assisted Buy Back Form’s on 2nd May
June 30th, 2008 at 10:42 am
Hi guys I know this is a bit cheeky of me BUT im going through the rejection process at the mo and hope to get my refund soon. However I purchesed a windbreaker for my cc3 which is now no good to me whatsoever so i was just wondering if any of you lucky guys who have managed to get there cc fixed if they would be interested i purchasing my windbreaker? e-mail me if interested hender1968@btinternet.com like i said i know its a bit cheeky of me but its no good to me now thanks.
June 30th, 2008 at 10:43 am
Interesting. I would be more inclined to hand everything over at the time the cheque is handed to me.
Have you any idea how long it took the forms you signed to be passed over to exec office from CRC? Thanks.
June 30th, 2008 at 10:51 am
Don’t hand anything over until the cheque is in your hand.
Believe me, I didn’t hand my keys or log book back until picking up my cheque last Saturday. You don’t have to give anything back to anyone as you are still the owner of the car until you are satisfied that Ford have dealt with it and the cheque is in your hand.
My solicitor advised me to keep hold of everything until the cheque is handed back, including spare keys, log books, receipts, certificates, documents etc and courtesy car!
June 30th, 2008 at 2:16 pm
Sally/Vikki
I agree with both of you and when i said that to my dealer on friday evening he said i would be holding up the process YET the lady I spoke to from the exec office agreed with me but also advised that she cannot make my refund happen, they will refund the dealership when they recieve the car and log book and in order to get them the dealership must refund me first. Phew.. what a long drawn out saga this has been i’m fed up with people now asking me “what’s happening with your car, you still got it?”
Sally FCR say they recieved my rejection on 2nd June.
June 30th, 2008 at 2:19 pm
JS
Tell your dealership that your solicitor has advised you to keep the log book etc until you receive any monies owed to you.
It is what any solicitor will agree with I’m pretty sure of it.
Doesn’t matter if you have sought legal advice or not really, at the words ‘legal advice’ or ’solicitor’ Ford seem to jump and get to work on your refund (see a lot of other posts from months back also).
Good luck.
July 1st, 2008 at 2:48 pm
I’m getting ever so more concerned about getting my car back, after reading all your comments. I bought an 07 cabriolet just a couple of months ago from a respected Ford dealer, however just a few weekes ago I noticed some water on the passenger door, as I investigated I thought the water was coming in through the window seals not the roof. When I took the car in for it’s first service I asked them to check it out. They did and identifed a leak a point B, the service dept then told me my car was not the only cabriolet that had this problem? it is now in Peterborough being looked at by Ford, why on earth are they still selling them when they know they have a design fault??? When I asked for an update from the service dept, they said I should get my car back this week. I’phoned them again today and now it doesn’t look hopeful. I suppose I’d still get the same rights even though I didn’t buy it from new. I’m getting fed up waiting and it’s only been 2 weeks….
July 1st, 2008 at 10:52 pm
ur best bet to get ur probs sorted is to call the crc on 0845 841 1111 and ask for sabrina on the focus cc team. we had numerous problems on our leaking cc and they all got resolved when we spoke to her. might be hard 2 get through though
July 2nd, 2008 at 2:10 pm
Thanks Dale, I’m still trying to get an update from Evans Halshaw.. I will call crc as suggested, looks like anothe week or so of this hire car..*-(
July 2nd, 2008 at 2:21 pm
Carole which Evans Halshaw are you in dispute with?
July 2nd, 2008 at 5:03 pm
Hi Vikki, I wouldn’t say I’m in a dispute with Evans,(least I don’t think so) I bought the car from them and they are liasing with Ford Customer Services about fixing my car.. When I called Evans Service dept for an update today, they told me that they were told that the last notes in my ‘case’ was that the car should of been ready to return to me last week? no one from Ford however has relayed this to Evans or myself.. I’m still waiting to hear, as that sounds like misleading info..I am going to call the the number given by Dale as this is the same number that Evans call, don’t know if they will give me any further clues…
July 2nd, 2008 at 8:06 pm
ANDY YOU NARE IN YOUR RIGHT TO GET THE MONEY BACK FOR YOUR WINDBREAK AS IT WAS AN EXTRA YOU PAID FOR TO GO WITH CAR IGOT ALL XTRAS BACK AS LONG AS YOU HAVE RECIEPT I DID SO GET ON TO THEM
July 2nd, 2008 at 8:21 pm
yeah carol call that number and ask for her on the focus cc team.
July 3rd, 2008 at 4:42 pm
Is there any people whose cars has been fixed for leaks and how long it takes. I was told by Evans Halshaw that Ford was not selling any new FFCC until further notice but second hand one were fixed, like the one I just bought.
I am getting my FFCC3 tommorrow and starting to wonder…
Any kind word, anyone?
July 3rd, 2008 at 4:47 pm
I thought I would share my experience today with the Ford CC team, my car is back and touch wood dry after being away for 3 weeks.
I wanted written confirmation of the status of the warrant on the roof, they wont give this, I also wanted to ask about compensation for the loss of use etc, simple response “we dont give any”.
This is the intersting bit I repeated my request and asked for details of someone senior to discuss this further and despite several requests I was told that I was rude and the customer service rep put the phone down on me.
I rang abck to complain and was promissed a call back, nothing. I have gone from a satisfied customer to an angry one.
Ford maangement must read these, can I suggest that you get back in touch before I take this further.
July 3rd, 2008 at 4:55 pm
Just thought you might like to see a reply to an e-mail I sent out to various large dealers throughout the UK regarding the MK2. I am not saying it’s all true but it does make interesting reading. The guy who sent it is a Sales Director….
Thank you for your recent enquiry,
The Focus CC was changed the early part of this year for two reasons. To fall into fords kinetic energy look and feel about the car aswell as to sort this roof problem once and for all. It is very early stages at the moment but fingers crossed everything seems to be ok. I have spoken with the Accident Repair Department who have informed they have not seen a new shape focus cc yet so that’s a good sign. I have had a conversation with Ford about your question of whether or not you would get a full refund or be able to swap the car in for a new model and the answer is no. If you purchased the vehicle and it leaked we would send it to the specialist department to get repaired. Now from my own personal experience once they are fixed they are fixed. Every old model focus cc I sold leaked, and everyone got repaired is now ok. That’s from my customer’s mouth not mine. If you would like a test drive or have any further questions please do not hesitate to contact me,
July 3rd, 2008 at 5:05 pm
Gary, what does MK2 means? Is that the age of the car? Mine is March 07?
Thanks
July 3rd, 2008 at 5:57 pm
Well Gary that fits with my story & others I have met & discussed the repair with.
I feel early fixes were failures but now they have it sorted, and most people on here although I feel sorry for them as I can imagine how stressful it has been for them, have been “victims” of Fords early fixes.
I’m sure you will tails of refunds getting less & less as the sucessful fix rolls out more & more.
July 3rd, 2008 at 9:36 pm
Has anybody found that there CC sounds like a wind tunnel ? If I go over 40 miles an hour I can start to hear at my driver side as if air is getting in and if I drive on the motorway the noise is so so much louder.
July 3rd, 2008 at 9:45 pm
Dave H, perhaps the rule was lower down. But it’s a good one….
I’m afraid your numbers still don’t stack up, though. 1,000 leaky, 500 unfixed, 100 being swapped for the new model - leaves 400, but you can’t assume they are all fixed. What about all those people who have got a full refund, but not bought another CC? And perhaps not even a Ford? Many examples in the postings above.
So you can’t claim 400 fixed.
Even on the Auto Express figures, which I anyway think wildly underestimate the real size of the problem. See Gary’s posting above, from a dealership sales director, for instance. Every single CC he sold leaked, which is way over AE’s 33%.
Even if they did all get fixed, which is then way *under* AE’s figures.
It’s all a great shame, though. The MkI CC was a damned pretty car; I even ordered one, and only Ford’s lamentable inability to deliver one to me on time, or on time +50%, or on time + 100%, saved me from the trauma so many of these cars come with.
But my nice dry 3.2 V6 Eos eases the pain somewhat.
And it goes like a bat out of hell, which the CC won’t ever do, unless Ford can drop the 2.5 Focus engine into it without the torque bending the chassis all out of shape.
July 4th, 2008 at 7:00 am
Yes, I had that problem and when checking the seals on front windscreen,rear windscreen, drivers window, passengers window (in other words ALL seals including the roof)were perished !! An abbreviated version of my problem is the car was booked in 4th Dec this was cancelled for a ’special place’ where it was to be taken in Feb I was given a hire car which I am STILL using! My car?I have nt seen it since!! Needless to say I rejected it.
July 4th, 2008 at 8:18 am
Janet R….I am aware of someone who has a similar problem. Would you kindly post an e-mail address on here and I shall ask them to look at this forum and contact you ? If you prefer not to then I will ask them to post on here.
July 4th, 2008 at 8:27 am
Thanks Gary. janey_tigger@yahoo.co.uk (bit werid but hey it works)
July 4th, 2008 at 8:34 am
Yes I had that problem and when checking seals on front windscreen,rear windscreen,drivers window, passengers window (in other words ALL seals including the roof) were perished !! An abbreviated version my car was due for repair 4th Dec this was canceled for a ’special place where it was to be taken in Feb. I was given a hired car which I am STILL driving ! I have’nt seen my car since. Neddless to say I am in the rejection process
July 4th, 2008 at 9:28 am
I have had news that I’m getting my car back next Friday.. however I’m on holiday Monday, so I shall be without it for a bit longer..now the comments from Janet R make me worry again.. I thought it sounded a bit loud too, I kept checking to see if I’d closed the windows properly, specfically the drivers side. My confidence in this car is taking a nose dive.. I shall keep you up dated when I get to drive it again.. fingers crossed..
July 4th, 2008 at 10:23 am
Update :
As you all know I collected my car last Friday. A beautiful MK2CC3. On the Sunday morning I noticed one drop of water on the seal to the right of my head. I entered the car via the passenger side and the driver’s side was bone dry until I opened the door. I phoned my dealer immediately and also put it in writing. My car was booked in for ‘modification’ a week on Thursday which I was told involved the fitting of two ’sponges’ to the roof. On Wed evening we had heavy rain and again I entered the car via passenger side and everything was dry. Opened the driver’s door, window dropped then re-positioned. Water dripping again from the seal. The car does not appear to be actually leaking but water is retained in that area and seeps in once the door is opened. The car has been unceremoniously dumped back in the dealers and I am assured the matter will be sorted (Yeah Yeah !!) I am gutted to say the least. I have now written to the dealer and Ford Customer Service telling them they have one chance to sort this or I am rejecting the vehicle.The dealer has, in fairness, been most helpful and supportive but you can imagine my frustration. A week ago today I was collecting my dream car…now I have a 1.4 diesel fiesta and the dream has all the potential of becoming a nightmare. I was dreading posting this but I have to be honest with you all to stop some other poor soul from enduring the same. I really do feel it’s not a ‘leaking problem’ scenario as no water is getting in during rainfall / car wash / hosing down. It only happens when I open the door and the window repositions itself when closed again, just a few drops then it’s fine. Keep you all posted.
A very sad and disillusioned CC3 owner…..
July 4th, 2008 at 10:38 am
Gary, so sorry to hear what has happened. I’ve been reading all the messages as they come in and feel like I’ve been on a roller coaster. One moment I am thinking I’ll get something else, then I get dissapointed looking around trying to find something I like that’s within budget so I start thinking… maybe a MK2. I keep swaying from one to the other. Now I know I have to put the idea of a MK2 from my head completely.
July 4th, 2008 at 10:42 am
GARY NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO….
you were are hope. My car also floods if you open the door but I thought that was normal. My clothes get soaked if it has been raining when I have been in teh car and when I open th edoor a get a good shower. But sure I’m water proff.
July 4th, 2008 at 11:10 am
I know how much you are going to hate me for this guys but just received my cheque from the finance company. I am now officially free of all ties with Ford/finance company/swimming pool on wheels.
It has been a long and arduous journey, a rollercoaster of highs (and occassional dries dare I say??! lol) and very very lows (”No Miss Watts we will not be giving you a refund of any kind”). In total I have spent 198 days dealing with Ford now, from the moment I stepped into the showroom to the moment I got my cheque and I have to say that I am glad I am finally getting my VW Eos next Saturday.
For me the nightmare is over but for thousands (I assume?) of other CC owners it continues…
Good luck to you all.
If I can help anyone regarding refunds etc or the process of such or guide you to a fantastic solicitor please e-mail me (subject heading Focus CC or swimming pool on wheels will be fine!) at vw525@hotmail.com.
Cheers guys, I will be eagerly keeping an eye on the story of the MK2 model!
July 4th, 2008 at 11:23 am
Francois,
MK2 mean’s the second model of the Ford Focus CC.
Your’s will be MK1 as it is March 07.
I have a MK1 and mine was registered from 31st March 08. I belived this was the new model but my sales man did not correct me.
July 4th, 2008 at 1:29 pm
Mine is also registered on 31 March 08. How can you tell if it is a MK1 or a MK2?
July 4th, 2008 at 1:40 pm
MK! has a ’smiley’ Grill MK2 is a ‘frown’ !! That’s the easiest way to describe it!
July 4th, 2008 at 1:45 pm
It looks different from the front, the MK1 was in with the whole “happy car” theory and looks quite smiley whereas the MK2 looks fierce and angry with the grill at the front. Couldn’t find any examples of pics though despite looking I’m afraid!
July 4th, 2008 at 1:46 pm
Snap aileen! lol
July 4th, 2008 at 1:56 pm
Take a look at the Ford website - if yours looks like the new one it’s a MK2. If not it’s a MK1!
July 4th, 2008 at 2:21 pm
Giulia
It will me a MK1… my lovely sales man said when I said 2I thouight I had the MK2(this was after it started leaking) - you certainly suggested that” he then said to me now not in his nice voice but very stern voice “sure how could it be the MK2 it has only been out a few weeks”. Sorry Giulia I think you have one of the first lot which seem to have more problems than the MK2.
July 4th, 2008 at 2:36 pm
It’s definitely the “smiley” one - I bought it in a terrible hurry because I don’t like the “fierce” one as much and - apparently - on that day there were only 2 left in the UK (pre-ordered I suppose and then the supposed owners could not take delivery) as the new model was due to come out a few days later. I don’t believe it…..story of my life!
July 4th, 2008 at 3:04 pm
Giulia,
I know how you feel. I love life but when even your family say if you lined me up outside, beside 100 other people the bird will always poo on me…
Sure look on the bright side at least your car is smileing.
;-)
July 4th, 2008 at 3:13 pm
Mine was registered in July ‘07…if that’s makes it a MK1 or 2.. I only wish I could remember what it looks like it’s been a long time.. funny thing was I saw an advert in the Mails You mag and it had that advert of the guy outside an Italian restaurant just about to cut a decorative small tree?? anyone seen that? well I didn’t recognise it as being a cc until I looked closer.. the front lights were different, I think mine look more plasticy??
July 4th, 2008 at 3:19 pm
Carole it is a MK1 mk2 have just been realised this year.
July 4th, 2008 at 3:48 pm
Is this “discussion” only on the leaking aspect of the CC3 or can one discuss other things too?
July 4th, 2008 at 4:03 pm
Janet R
Getting soaked is something I accept when getting into any convertible because of the windows dropping etc. (I used to own an astra twin top). What concerns me is that whilst I am confident the car is bone dry when fully locked up the water drips (if only slightly) from that infamous seal above my head. Maybe it is just retained water overspilling at that vulnerable point at wouldn’t leak any more during a journey in the rain. I have opted to ring all the alarm bells at my dealers instead and try to ensure the problem is solved whilst also making them fully aware of my intentions should they fail to do so. This forum is a haven for all such as myself with a wealth of experience / contacts and support. Let’s make sure we keep it going. I will not yet post “The Mk2 leaks also”…but I shall require some tangible reassurance before beginning to think the worst.
July 4th, 2008 at 4:09 pm
Well if you won’t say it, I will! THE MK2 LEAKS ALSO! Dealers are refusing to sell it and I was assured by such dealers that the alignment problem has not been dealt with or adjusted in any way. Please please please don’t buy these cars anymore. Ford are making fools of us all!
July 4th, 2008 at 4:51 pm
Vikki, forgive my doubting you but to say ‘Dealers are refusing to sell it’ is a very very serious statement. Would you be prepared to name one of these dealers who won’t sell and says the problem has in no way been dealt with ??
July 4th, 2008 at 6:03 pm
Vikki as you have got your money back and switched to the EOS can you now leave Ford alone or do you want to spend the next few months trying to Slag them off with your statements, as Gary says name dealers so that your claim can be substantiated.
July 4th, 2008 at 6:40 pm
Dave H - Hi again…. Do you work for Ford ?
I think Vikki is allowed to say what ever she likes as are you and have done so in the past many times. Anyway in that case why are you still here when your car is causeing you no further problems?
After what she has gone through I think she is MORE than intitled to slag them off as you so beauitfully put it.
However I would prefer we kept this forum from an insult bashing of each other to a place where we can at times let of steam and provide each other with assistance as required.
July 4th, 2008 at 6:51 pm
Janet R…
I can understand anyone ’slagging off’ after all they have gone through but if we genuinely do have dealers refusing to sell the model and stating nothing has been done to solve the problems surely that helps us substantiate any claims we make ??
Vikki is allowed to express her opinions and views but when someone makes serious statements like that surely they should be able to name names…unless the statement is without foundation.
July 4th, 2008 at 8:18 pm
Vikki
I’m thinking of looking at the EOS on Sunday. May I ask what model you went for and if you were able to negotiate on price as they are a bit steeper than the CC3. Many thanks.
July 4th, 2008 at 8:39 pm
Janet R
so is the official slag Ford off board then
Can I not say anything positive about the CC for fear of upsetting those who have had problems?
July 4th, 2008 at 8:44 pm
I would have to say I agree with Janet and Vikki we all have had, and are still having our problems with ford, If you are happy that’s great Dave but you are not the moderator of this site and we can express our opinions without your consent, possibly if you have had the aggro that a lot of us have experienced you would have a different view.
July 4th, 2008 at 9:04 pm
JANET R, this posting is for you in response to your posting number 743 and then those at 746 & 747.
I also have a MK2 with wind noise.
The problem is that the drivers window is not raising up enough into the rubber seal to make a good airtight seal, hence the wind noise. I also believe that the water coming into my car is doing so through this poor seal i.e. over the top of the window.
Now, it may seem a simple job to just raise up the window a few millimetres but it’s not. It actually needs adjustments to be made to the roof. The roof has to be adjusted a bit, then the window, then the roof etc. etc. until it is all correct. Problem is, that could be a whole days work and, currently, your Ford dealer is not authorised to do it. All of these adjustments are being carried out by Ford engineers which will mean your car being transported away to somewhere like Dagenham. What you need to do NOW is (1) Tell your Dealer so that they can tell Ford and start the process off. (2) Put it in writing to your dealer telling them (A)That you have wind noise (B) When you first heard the sound, (C) How many miles the vehicle had covered, (D) Your intention to reject the car if any fix fails.
Also, it seems that some people on here do not know the difference between a MK1 & a MK2.
Well, if you click on my name above, it will take you to my ‘MySpace’ site. On the right hand side just a little way down is a slide show. On that slide show is a photo of our old MK1 (Aqua Blue) and also our new MK2 (Grenadine Red).
I hope this is helpful, please feel free to contact me with any other problems/queries.
July 4th, 2008 at 10:02 pm
Firstly I must say that I have a great deal of sympathy for those of you still having problems with your car. I would not like to have been on the receiving end as many of you seem to have been.
If anyone is confused by Mk1 and Mk2 then blame me as I think I was the first to call the “facelift” version of the CC the Mk2 on this or indeed any other board.
By Mk2, which my supplying dealer now also refers too the model as, although I am not sure Ford do, I actually did mean facelift version, as in chrome snout, revised interior etc. I believe the very first into the UK were in April but I may be wrong. I received mine on the 11th June and despite much heavy torrential rain, pressure washing, numerous commerical car washes and having the lid opening and closing up to 4 times a day when weather permits, I have yet to see a drop of water on the inside.
Noisy side windows, yes my drivers side window can seem noisy first thing in the morning if it has been wet overnight. Cure, open the window fully then run for a mile or two with it open an inch or two and quiet returns when it is shut. The air dries out the seal preventing the buffeting which causes the noise. I waited 9 months for this car and got greatly miffed with Ford and the dealer. I was asked the other day whether on balance I would wait another 9 months for this car having now had the ownership experience. The answer is yes, I would, the MK2 is good, it’s excellent and I have yet to find fault with it after 1500 miles. Will it be the same in 6 months time, good question, time will tell. Oh and no I don’t work for Ford or any of it’s associated co’s.
July 4th, 2008 at 10:18 pm
Richard R please answer me one simple question. I too experienced no intake of water when car washing / hosing / torrential rain. But as soon as I opened the driver’s door and then shut it I found water seeping from the seal above and to the right of the driver’s head. I believe this to just be residual water which due to the opening and shutting of the windows manages to find it’s way out through the seal aperture. Do you find any similarity with yours ? Mine is a MK2 model built on April 22nd 2008. So..if your car is wet on the exterior and you get in do you then find water on the seal ??
July 5th, 2008 at 12:55 am
Hi Gary, nope not experienced anything quite like that. What I will say is that when you exit the vehicle and close the doors the windows (on mine anyway) do rise a fair bit into the rubber. In the mornings the inner window seals (outward facing) on mine are always dry. Looking at the design of the seal, where I guess you could end up with a drip is if you open the window for a while in a heavy down pour and allow the channel to become full. If you then close the window I guess the compression action could lead to a drip or two but as yet that hasn’t happened to me.
I guess it is also possible that condensation might cause a drip but unlikely, albeit my wife’s fiesta suffers hugely from that problem if driven in the sunshine then parked under trees overnight, so much so that it has pot-marked the roof lining.
July 5th, 2008 at 1:29 am
Garry, just a point of clarification - when I made reference in my 776 to wet overnight and noisy side windows I was making making reference to the pillar between drivers and rear passenger window, (the furry seal). I do see what appears to be some condensation on that seal but as I pointed out lowering and then raising with an inch or two for a few miles then closing it relieves the noise problem and again as I mentioned no drips. Speaking with my dealer the other day he mentioned an interesting stat. Of the 29 Mk1’s he sold he got 29 back all with complaints of leaks. So far since the delivery of the Mk2 he has not had any Mk2 back so I guess the suggestion might be that the odd car might still be a problem but in general terms the car is now pretty sound. As with all things though only time will tell and a year from now it will be interesting to see how the design copes with continual compression and de-compression of the seals.
July 5th, 2008 at 4:11 pm
I have only posted twice, 786 & 1085, as I cancelled my order for CC3 in Oct 07 due to this site. I would dearly like to go for a MK2 but watch the site as I am obviously worried. I also know of a local dealer (where I have bought several new Fords) who has tried to discourage me from buying, both the 1st & 2nd model.In fact I had to go to another dealer 12 miles away to place my order as my preferred garage would not better the deal,I didn’t know why at the time.My original dealer has said, in cofidence, that a joke made at a Ford meeting was that all CCs are sold with a free Vax ! You may think I’m mad but I still hope the MK2 proves to be leak free as I dont fancy the the competition. Please keep posting news of this model, thanks.
July 5th, 2008 at 5:18 pm
I have just been to the dealer and my car will be repaired on Monday. What I do not understand is that immediately after buying it I was told it would need to be brought in for a modification. This apparently comprises of the fitting (and I quote my dealer’s words) of two sponges. No one else seems to know what this work comprises of or why it is being carried out. All I hope is that it works…simple test is to hose the car down, get in, shut the drivers door and…wait for the drip.
I sincerely hope they solve this problem as my wife and I have never enjoyed driving a convertible as much as this baby.
July 7th, 2008 at 2:26 pm
For those of you who wish to know which dealer is refusing to sell the CC3 please e-mail me on vw525@hotmail.com, or see above statements from others who have also claimed the same. I refuse to be slated on a website for telling the truth - why people are defending Ford is beyond me when they have caused us all so many problems.
Sally I went for the Eos Sport with all the trimmings and am taking delivery on Saturday. The version I have is a £28k one but I have bought a year old one to knock off the first £8k and bring it to the same price as the Focus, although I get a lot more for my money with the VW.
July 7th, 2008 at 2:50 pm
Quote
“For those of you who wish to know which dealer is refusing to sell the CC3 please e-mail me on vw525@hotmail.com, ”
Very cloak and dagger
Quote
“why people are defending Ford is beyond me when they have caused us all so many problems.”
Hmmmmm
They haven’t caused me any problems
Bent over backward for me I’d say.
July 7th, 2008 at 2:56 pm
Not really, I’d rather just let people who want to know a dealer name contact me and let people get on with comments and advice about their cars on the forum. It seems like you have become distracted from the issue, if this is a personal vendetta against me, then e-mail me personally instead of announcing your doubts about me and my statements to everyone on here. I anticipate your e-mail shortly.
Oh and in my opinion, you are very much in the minority of people who have been helped by Ford, I would say a lot more people have found them difficult, infuriating and slow in the refund process, especially by seeing the hundreds of comments in this forum alone.
July 7th, 2008 at 3:03 pm
Dave H
I think it would be really nice if backed off.
Thank you.
July 7th, 2008 at 3:06 pm
if YOU back off
July 7th, 2008 at 3:57 pm
Here Here Vicky - I am amongst the hundreds who have had sleepless nights, tears and tantrams over a £20K car that lets in the rain. Some, very few, people have been lucky!!!!
July 7th, 2008 at 4:35 pm
I to have not had any help from Ford I have been waiting 4 days now for my call to be returned. (Not the best customer service - you would agree)
I have also spent all weekend getting soaked. I reported the fault over 2 weeks ago and have not been spoken to since. The car has been a nightmare from the start.
Think it is time to call it a day. I now hate the car I never know what I will face when I get up in the morning.
July 7th, 2008 at 4:48 pm
I know from my dealer that Ford are looking at blogs including this site. It is not unreasonable for some of their staff and also for some dealers to post comments on here. You have to be suspicious of the posters who appear to take things personally and become aggravated at the thought that there are people who are out there who have been sold a pup by Ford and are desparate to sort things out.
Its a shame that this blog does not have a block facility on some posters who cross the line in using personal abuse and offensive language.
Keep up the good work and keep posting and offering support and advice. Many of us are grateful for it.
July 7th, 2008 at 5:31 pm
Well Vikki, Sally , Janet, etc. I agree, the person to back off is Dave. He obviously suffers from tunnel vision when he cant see (or doesn’t want to see) the number of people who are having problems with Ford !! I am now into 23 weeks of hire car and still awaiting my refund from Ford. So please don’t tell me how wonderful they are!
July 7th, 2008 at 5:55 pm
My dream is now a nightmare. Just heard from my dealer that the car was repaired today and still leaks. It has been modified again and will be water tested in the morning. Should that fail then it will go to the ’special place’. That could take two to three weeks and if that fails I have told them I will reject the car and demand a full refund. As my car was taken as part exchange and is obviously losing value I have told them I do not want it back but will require a full cash refund for the value of the deal. (Some £19,294.00). I have spoken to the customer service manager at my dealership and everyone please take note : There is a TSB (Technical Service Bulletin) issued on the MK2 model. He admitted that to me this evening. I have told him I shall be taking legal advice on the matter. I have had my car less than 1 week and already I am talking solicitors. I shall use this forum for solace and support. I have written to the Ford Focus CC team at Coventry and if any of you can possibly suggest who else I should write to then please tell me. It would save me scrolling through these forum postings which is now sadly become full of victims such as myself. Any advice you can give will also be gratefully received.
July 7th, 2008 at 6:07 pm
Gary I really am sorry - I know you checked , re-checked and checked again before you got your car. I know how you feel I had mine 2 weeks. I am gutted. It is more than just hassle, it is stress, worry and disappointment which should not be unestimated.
You then have to start trying to find another car.
I really think Ford shold look ino why they are still selling these vehicles. As far as I was concerned they had a great name but now I will never go near one again in fact I will never go near a convertiable again.
Gary good luck. I think you have already done the right things. Keep us posted.
July 7th, 2008 at 6:10 pm
I have tried to give this forum some balance & play devils advocate if in doing this I have offended anyone then I am sorry.
I know I have quoted people but this is to try and stop rash generalisation.
The whole point of a public forum is to gather views from all sides.
There are a lot of people who have had refunds and still love the car some enough to replace it with another Focus CC.
There are even people that have had 2 leaky cars and persevered with it and are now driving around in a dry car.
Surely I have the right to defend my asset.
Once again if I have offended anyone then I am sorry. I will not be sending personal emails as I have no personal issues with any of you.
July 7th, 2008 at 7:25 pm
There is only one point I would make “Dave H ” in 2/3 years time when you try to trade in your “asset” for a new model you may find because of the problems, which are widely known in the motor trade, your asset could be worthless. Unless Ford change there attitude and come up with a remedy quickly there will be few dealerships willing to trade it in.
July 7th, 2008 at 7:29 pm
Dave H,
I understand your intentions not to offend and as far as I am concerned you haven’t. As a professional buyer considering purchasing a Mk2 I did extensive research on the seal leaking scenario and received nothing but constant assurances from my dealer. All this when a TSB has already been issued on remedial work for leakage problems !!. The sales staff have now walked away from the problem and I am left with a customer service manager.He said I would have a better courtesy car than the 1.4 diesel fiesta I am driving should the vehicle need to be taken in by Ford or (get this everyone)…Would I like to have my leaky vehicle back for July and August (i.e.Summer) and then have the problem re-addressed in September ???????? unbelievable. I shall keep you all informed but as I said…any helpful names and addresses you nay have in relation to your rejection claims will be gratefully received. Please use the e-mail address car_buyer (note the underscore) @ hotmail.co.uk
Thnaks all….
July 7th, 2008 at 10:09 pm
Gary thanks you for your support. I think that when some one has a grievance with a company they can become very blinkered and just want to say all bad things about them, having worked for large companies I know people just want to rip them to bits for having problems. However I am sure Ford will endeavour to make the CC work or they wouldn’t have made a MK2 version of the car they would have cut their losses.
It is comments like “worthless” that are just so far off the mark it is unbelievable.
I’m sure a set of 17″ Alloys or a 2L engine has a value.
However it won’t come to that as a good dry example of a very rare car will always command a price. I just think it’s good to keep a balance on the situation if all CC’s leaked Ford would thrown the towel in I’m sure. But their perseverance shows that they themselves have faith in this car and they should know.
July 8th, 2008 at 7:52 am
Gary
What is the significance of the TSB you refer to on the MK11? I have instructed a solicitor to make a claim for a refund on my MK1 bought last April I wonder if a TSB was issued on that model, if so could someone get hold of a copies of them?
July 8th, 2008 at 8:26 am
Gary and all others in his situation take note: DO NOT TAKE YOUR CAR BACK “FOR JULY AND AUGUST” OR AT ALL! Ford will use this against you as they will try to charge mileage costs to you should you endeavour to retain a full refund.
Evans Halshaw offered the same to me and (despite weeks of sunshine forecast a while back) my solicitor advised strongly against taking the car back at all. Once you have decided that you want a refund, stick to your guns and leave them with the leaky car. You will be in a better position for it, despite having to drive around in crappy (99% of the time!) courtesy cars!!
Also as people have asked please see below addresses which I used during my rejection process:
Retail Motor Industry Federation Limited
201 Great Portland Street
London
W1W 5AB
Fax: 020 75806376
Ford Customer Relationship Centre
PO Box 4430
Coventry
CV3 9BH
The Ford Motor Co Limited
Mr Roelant De Waard (Chairman & Managing Director)
Central Office
Eagle Way
Great Warley
Brentwood
Essex
CM13 3BW
Fax: 01277 253349
BBC Watchdog
201 Wood Lane
London
W12 7TS
thejudge@sundaymail.co.uk
Also my local newspaper was sent one but obviously it would be no good putting their address on here as not everyone comes from SE London! Just a few suggestions. I received a response from all of the above.
July 8th, 2008 at 9:10 am
Many thanks Vikki. There is no way I would keep the vehicle for two months.I was told I had to allow Ford the opportunity to repair the vehicle at the ’special place’ and if it was unacceptable after that I would be able to claim a full refund.
July 8th, 2008 at 9:13 am
Bernie,
AS TSB is a Technical Service Bulletin issued by Ford to cover repair / modification work for known faults. I am absolutely certain they were issued for the Mk1 version but it is acquiring a copy that will prove difficult. (Your dealer will be reluctant to show you it). There is also one out for the Mk2 design which was confirmed to me by the Customer Services Manager. In other words Ford know all about these problems and are continuing to sell the cars via their dealers.
July 8th, 2008 at 9:21 am
Gary that is correct, I believe it is written into a contract when we buy the car that they need the opportunity to attempt repair first, but I have absolutely no doubt that their attempts would fail as they have done time and time again! Stick it out, and don’t be conned into accepting mileage costs! Regardless of how many miles you have driven, you should fight for a full refund.
July 8th, 2008 at 10:45 am
It would appear that myself and another poster on this forum are suffering from the same problem with our Mk2 CC3’s. All indications are that this time it is not a seal malfunction but one of roof alignment. The cars will probably need to go to Fords for the magical repair. I have noted all of your comments about staying on the right side of the dealer so I have e-mailed mine today thanking him for his efforts and asking that he appreciates my initial reaction of disappointment and anger. They are in no doubt as to my intentions should the car not be repaired though.
Will keep you posted.
July 8th, 2008 at 11:01 am
Picked up my eos on Saturday in the pouring rain & no leaks I’m delighted with it - I wasn’t sure if I would still miss the focus, but I don’t. The eos is a fantastic drive, I just need to work out all the gadgets. Good luck to all & I hope you all resolve problems & enjoy your cars
July 8th, 2008 at 1:28 pm
Well I have done it. The rejection process has been started.
I am very sad. ;-(
July 8th, 2008 at 5:06 pm
Gary I do believe it is a roof alignment problem.
Although my car is a MK1 it is one of the last, I got it new halfway through March.
The dealer tells me it definitely has the latest seals
It had a few tiny drips from the passenger side where the roof joins the screen.
However after a relatively quick trip to the “special place” I can tell that the roof closes differently, a lot tighter than before. There has been some really heavy rain since it’s return and it is as dry as a bone.
I feel very confident about it just because of the tightness difference I can see in the roof.
July 8th, 2008 at 6:19 pm
Dave H
What myself and another fellow poster on this forum are experiencing is rather different on our MK2’s. When the car is locked shut there isn’t the slightest bit of rain gets in, even in a torrential downpour. Only after opening the driver’s door does the problem begin. We both believe it is because the window does not fully close up to the roof afterwards allowing water to gather and spill out where the seal is. Ford have told my friend that it is not a simple case of sorting the window out..the whole roof needs realigning and that is a very complicated task.
My dealer has just contacted me to say the car is fixed and ready to be collected. I have asked for a water test to be conducted BEFORE I leave with the vehicle and I shall also demand something else. I want a letter explaining to me what they think the problem was and the work they have done to try and rectify it. I also want to know what the plan of action is they propose should the fault reoccur in the future. I will keep you all posted on this as I cannot collect the car until Thursday morning.
July 8th, 2008 at 8:02 pm
Has anyone actually contacted the Focus CC Team and asked for Sabreena.
We wrote to the managers at Ford and she dealt with our inquiry and it got resolved very fast.
If anyone has any problems let me know.
Dsle
July 8th, 2008 at 9:35 pm
Hi Folks,
Have a favour ask of anyone that has either been given a refund or replacement model.
I got a call from ford today saying they will offer me a replacement or a refund, but would be charging me for mileage, when i argued that i would not pay the mileage and that others done the same and didnt not have to pay mileage cost i was told quote “I assure you no one has been given exemption from paying mileage costs” when i pointed them at this forum but they said that this was not the case regardless of what people are saying.
If anyone has got exemption from paying mileage costs and wouldnt mind me using their case as reference could you e-mail me on the_riddler100@hotmail.com , i am a bit p’off that they are trying this stunt but i am going to stand my ground on this one, but it would be helpful if i had hard evidence that their claim was a lie.
Regards,
Stephen
July 8th, 2008 at 9:48 pm
dale dale
I tried to ring her last week but was continually told she was very busy and would I mind relating the problem to the person I was speaking with. I declined
July 9th, 2008 at 9:39 am
Stephen C - My name is Vikki Watts, I bought my car at Evans Halshaw in Bexley and I didn’t pay mileage costs. Quote me to your dealer! lol
I believe that if you have done a lot of miles you may be liable as it is seen as “bettrment” in the eyes of the law for you to have used the car for your pleasure (!) for so many miles but to be honest, you have been sold faulty goods and they were faulty from the start!
Stick to your guns, quote my situation if you wish (I done approx 2194 miles and didn’t pay a penny in mileage costs).
July 9th, 2008 at 8:31 pm
Just to let you know that Katie Richmond of the Ford Focus CC team telephoned me today and left a message saying she was investigating my case. Later this evening my Customer Service Manager rang me and asked me to meet him at my dealers at 2 pm tomorrow where he would bring another guy called Steve. There we would watch my car have a water test and I would be given a letter documenting what repair work had been carried out and what course of action they would take if the fault happened again. Whilst I am not entirely confident the leak has been addressed I am sure that my letter writing and ‘persistent’ style will ensure no-one takes my claim with a pinch of salt. Keep you all posted…..(wish me luck !)
July 9th, 2008 at 8:51 pm
Good luck Gary.
I was trying to understand about your water and opening the door scenario. So I’ve just been out in my car & it’s raining cats n dogs.
When I open the door you can see a channel in the seal which runs towards that cup bit (that’s where mine used to leak).
However despite the heavy rain this channel is as dry an African river bed in the middle of summer.
is this what fills up on yours?
July 9th, 2008 at 9:07 pm
brent harrison show horses
As you seem to know what your doing blogging wise, do you know what the best time of the week is to blog and have them read?
July 9th, 2008 at 9:46 pm
brent too many http’s
try Fridays
is your horse leaking
July 10th, 2008 at 8:12 am
Dave H,
Yes mate…that would appear to be my problem. I’ll see if they have sorted it out this afternoon.
July 10th, 2008 at 10:57 am
Very interesting…….
I have just had a telephone call from Sabrina who is part of the CC customer care centre in Coventry. You will see her name referred to in the forum as an excellent contact. I told her I am to inspect the vehicle at 2pm today where it will undergo a water test in my presence. She asked for a progress report from me later and she will contact me again at 4.30pm.
I mentioned the fact that I had asked for a letter from my dealer detailing the next course of action should the problem not be rectified, which I assumed was to send the car back to Ford. She told me in no uncertain terms that the new design Mk2 CC’s were NOT being returned to the Ford repair centre and that the onus was solely on the dealer to resolve the matter. I have given the matter much thought, I cannot believe Ford are washing their hands of problems with the Mk2. I think that because water tests etc are now so stringent prior to despatch that Ford feel there is no longer a serious defect and that any problems which do arise are minor and can be treated at dealership level. (Hope I’m right). Thought everyone should know considering your situations. I strongly recommend you speak to Sabrina at the Customer Care Centre in Coventry and confirm it with her. She advised me to tell my dealer this when I go this afternoon.
July 10th, 2008 at 11:08 am
I have just finished writing and faxing a letter to Roelant De Waard and copying in everyone I can think of that might have something to say or be able to help. It has taken me such a while to get round to it because my faith in humanity keeps stepping in and whne I am promised osmething by Ford I foolishly accept that ‘this time they will do what they have said’ Fat chance.
Hours of my time and far too much of my energy have been wasted on this damn car. I can’t wait to see the back of it.
Is seems I didn’t just buy a car I bought in to a whole load of c**p. How can this be right?
July 10th, 2008 at 11:15 am
Sally, hope you copied Watchdog in on your letter??! I did, and got a response (albeit a postcard saying they had received it!). If we all write to them and keep them updated then they might just pick up on the case.
When you get your refund, get an Eos, it’s the way forward!
July 10th, 2008 at 11:29 am
Thanks Vikki,
I included
Watchdog and Don’t get Done, Get Dom and all the addresses you gave us. I also wrote to the dealership principal and a few others.
Let’s wait and see.
July 10th, 2008 at 3:44 pm
This is the information I have. I have a letter from my dealer confirming that work has been carried out on my car in accordance with TSB 34 - 2007 relative to making good a water ingress on the offside seal. I was told that I would shortly be receiving a letter recalling my vehicle for this TSB but I could now ignore it as the car has been fixed.
I have spoken at 4.30pm today (seconds ago)..with a lady called Sabrina Mahmood at the Customer Care Centre. Her number is 0845 8411111 ext 1702. (She is on holiday tomorrow but back on Monday). She told me that any vehicle which has a VIN Number containing the sequence LUDX8 means it is a second series design and as such the ‘fix’ on it is relatively simple and can be done at dealership level. Should the customer still feel unhappy then the dealer can refer the matter to Ford and they would send someone to inspect the car.
I have collected my car after watching it have a water test and so far so good…I then put it through a car wash and again no problem. I’ll keep you all informed over the next few days.
Hope this helps some of you.
July 10th, 2008 at 4:34 pm
Good luck Gary, I really hope it stays water-tight!
July 10th, 2008 at 4:38 pm
Gary
I can confirm that mine as a very late MK1 is LUDX7 and it went away for the fix, as you are aware mine is dry. So she sounds like she’s on the ball with this I hope you are fortunate like me, as I have said in the past I am aware of a good number of people that have had the latest fix and they are all dry.
I’m pretty sure Ford have this cracked.
July 10th, 2008 at 4:51 pm
Mine is a LUDX7 and has been away for a fix and still leaks… Some are lucky and some arn’t. I hope you are Gary and I am pleased for you Dave.
July 10th, 2008 at 9:43 pm
gary im glad you had luck with her! i think other people here have tried to get through to her but had no luck!!
how did you manage to get through?
dale
July 11th, 2008 at 9:13 am
dale dale,
I didn’t get through. I sent a recorded delivery letter to Katie Richmomd in Coventry. She is the Ford Focus CC Team Leader and Sabrina telephoned me. She rang back yesterday to confirm I had taken the car back home and advised she would contact me again in two weeks to see all was still okay. I must say that the service and support I have received from the Ford Customer Care centre has been nothing short of exemplerary. I would thoroughly recommend sending a letter to them (recorded delivery) bringing them up to date with your situation if you have not already done so.
July 11th, 2008 at 9:14 am
Gary, from recent posts it seems from comments made by ‘Sabrina’ that Ford feel that the “2nd series design” is fixable, although from posts on here that may be disputed.
However it does infer that it is a different situation for the 1st series design and Ford do accept that there is a fault in far more of these vehicles that isn’t ‘fixable’. Given the date of the TSB 34-2007 this may be the TSB for the MK1 as well as the MK11.This is useful info for my solicitor.
thanks
July 11th, 2008 at 9:20 am
Gary I think you have been very lucky, I sent recorded delivery letters to FCRC and am still awaiting a response! (Well I would be had I not received a full refund anyway thanks to my own hard work, blood, sweat and tears!).
I think there are still issues with their customer care, as they clearly don’t! (Care that is!). I understand that they were overwhelmed with cars with leaks etc but the way that myself and others have been treated cannot be described as anything but abysmal.
I hope that you are the beginning of a “new leaf” for Ford and their customer care and that from now on they treat all customers like yourself but somehow I don’t see it happening!
July 11th, 2008 at 9:37 am
Hi Guys,
Promised myself no car talk today as my stress level are far to high.
However I do belive Ford Customer Car team are trying there best. It is not there fault, however I have worked in customer service for many years and know you need to take the flake for other people’s mistakes it is all part of the job.
I hope I don’t live to regret saying this but I do belive they have accepted there customers have a problem and are addressing it as best they can. It is simply the volume of complainents that leads to what looks like bad service but is really not enough hours in the day.
I had to speak to FCRC yesterday and they were very pleasent and helpful. I spoke to really nice chap (no idea how to spell his name but he gave me a call back this morning to tell me what he had done and he didn’t have to)
P.s. Sorry about the spelling I’m dyslexic and with no spell checker on this it can be anybody guess what I write sometimes.
July 11th, 2008 at 9:53 am
Janet, as I said before, I know they are overwhelmed but hanging up on customers, saying that they will call back and not, being passed to different people every time you call and having to relay the whole story from the beginning every time, no responses to letters, not answering calls, being left on hold, not being able to get hold of the right person, being lied to and denied any communication at all does not lead to good customer service!
Like I said, I really hope that their issues can be rectified within customer service, and they can then probably concentrate on the problem with the cars a bit better!
Wasn’t having a go at anyone, just felt that the “other side” had to be shown after Gary said how he thought they were exemplerary. Just wanted to let people who are having hell with them now that it is ok because in the long run they can get a full refund like me even if they are struggling with the customer care team at the moment.
People don’t give in!! Demand your refund (or fixes!) and get Ford to do the leg work!
July 11th, 2008 at 10:16 am
Hi everybody, I’m on the phone right now to Ford Customer Care to check on progress with my vehicle. Just one tip for you all is this. If you call the 0845 number it will be costing you so use this 0800 ‘Free’ number that I’ve found. 0800 166 166
July 11th, 2008 at 10:46 am
Funny isn’t it. I spoke to Katie Richmond just over two weeks ago and was promised a letter within oen week - nothing materialised. I was also promised a call back from her in two weeks - again nothing (so far. It is odd to hear that other people are receiving better service and quite frankly annoying too.
Yes I know this may be considered irrational but that is the point I am at. Ford sold me a car that leaks, fail to fix it, send it back to me with dents in it and black gunk oozing from the seals onto the interior and the paintwork. The don’t return my calls, email me or write to me when they promise they will. They have called me a liar and told me they are ‘not interested in what has happened in the past’. This whole episode is having a traumatic effect on my life. I am losing sleep, continually stressed and oftern feel tearful and angry. My husband has asked when he might be getting his wife back. I hope it’ll be some time soon because I have really had enough.
July 11th, 2008 at 10:58 am
Sally lots of sympathy coming ur way - I know exactly how you feel.
Please don’t give up, there is light at the end of the tunnel.
Have you returned your car to the dealer yet? I recommend dumping it on them and saying it is their problem, asking for a courtesy car in the meantime if you haven’t already got to this stage and they will be forced to deal with it.
Recorded letters/faxes worked well for me too?
I know how it gets you down, my dealer agreed that it was causing him sleepless nights too as he was worried he wouldn’t get his refund from Ford.
You aren’t alone if that brings you any comfort at all.
July 11th, 2008 at 11:16 am
If you dont get any luck over the phone I would recommend you send letters to people named above.
July 11th, 2008 at 11:48 am
Is it just me, but it seems that it’s only the guys that the fixes are working.. the girls are still leakin, rejecting whatever..
Me mine was rejected on 2nd may and i’ve finally to get my cash back next week
July 11th, 2008 at 11:55 am
JS that seems to be true, maybe you’re onto something there!
July 11th, 2008 at 1:15 pm
I have a new replacement car from next week, I am paying for mileage at a discounted rate as I have done over 11000 miles in my leaky MK1, My dealership has been doing its very best once passed from the Service team who were too slow to Sales and The Executive team at Fords were helpful and fairly speedy. As to whether or not my new car now will be fine ,I need to give it a chance and wait and see. I had lots of frustration with the CRC but a letter and insisting on speaking to someone higher up the food chain worked for me. Tell them you ewon;t hang up until you speak to someone
It’s quite clear that certain people posting have has a very raw deal although I doubt it is related to their gender. Others seem to be reasonably happy with their outcome. I am sure that sometimes it is the approach that people take that determines a good or bad outcome……
For those buying an EOS it looks good but its more expensive and don’t open the boot if it’s been raining becuae all the rain goes into the boot!!!
If you buy an Audi and it leaks they refer you to the manual which says their may be some ingress
I hope I am lucky next week but ultimately I think I am getting a reasonable deal from Fords…. (for my personal circumstances!!
regards
July 11th, 2008 at 1:55 pm
Thanks for your comments Vikki.
Richh
I am not sure what you mean when you say:
I am sure that sometimes it is the approach that people take that determines a good or bad outcome……
At the begining of this I was polite, courteous and understanding and gave Ford evey opportinuty to show me just how good thier customer care can be. The attitude of Ford has worn my patience thin. If I had telephoned hollering from the start I may agree with you. I actually feel quite insulted by your comment.
July 11th, 2008 at 2:01 pm
Hi Folks,
Just a quick thanks to all who replied to my last post (1808) i told my dealer i had your names and she has taken it away so waiting to hear back, hopefully soon.
Richh, out of interest what was the discounted rate you agreed with ford (on the off chance they wont back down on me refusing to pay Mileage) it would just give me another peice off evidence to fire back at them.
Regards,
Stephen
July 11th, 2008 at 2:01 pm
Sally & Richh
I don’t think it’s the approach but more the attitude.
I went in all guns blazing to start with and got nowhere. Befriended my dealer and suddenly things got moving.
I’m not saying that either approach worked particularly well, but it was my determination to get a result and the way I went about it that got me the result in the end.
As soon as my solicitor was involved Ford backed down, they saw that I was writing to Watchdog and keeping my local newspaper in the loop as well as trading standards et al.
I think that you just need to keep remembering that there is light at the end of the tunnel and just keep focussed on it. Do what you feel is best in the given situation, if you need to scream to get a reaction from them then do it. I remember it actually felt good to holler at FCRC and almost MAKE them hang up on me at times, at least then they knew how angry I was!!
July 11th, 2008 at 3:09 pm
Sally
no offence intended, the details of your plight are not fully known to me so I can’t appreciate your pain. I drove my car for 11000 miles rain and shine with only 10 days off the road for a failed repair. I concur with what Vikki has siad that it s working out who is going to help you. Writing letters refusing to come off the line befriending the dealership are all ways forward. The point I was making was that differnt ways work for different people. Its not about Gender and may people have a successful outcome.
Stephen the mileage charge may depend upon how many you have done, initially it was first 1000 free, next 5000 11.45p and after that 22.9p this charge has been halved and I have no other costs to pay for my new car!!
There are other things for me to consider as it is 8-9 months old and inevitably will require some maintenance if I kept it… not with the new one
hope that helps
July 12th, 2008 at 10:35 pm
as any one seen the new eos site , seems they are having big problems too, the older ones driping like taps , I refer to comment 488, a certain person on this site, said she wanted to laugh in someones face becouse they had not done reserch into buying a focus cc . Well aunti vicki did you do your home work on the eos , or are your comments [488] going to back fire . You just cant keep off this site can you . even when you now have your refund and car on order .
July 12th, 2008 at 11:02 pm
Is that women still hear , Why cant she just keep away now . Lets have some good advice ,on this site not someone who just wants to tell people how she feels , The damm womons an idiot
July 13th, 2008 at 6:14 am
Re the wonderfull EOS read TOP GEAR Lifer section they have an EOS and it has a roof that goes up and down when it feels like it, the drivers window has stuck and now the AC has quit. So its not just FORD that is having problems, By the way my MKII CC3 is still dry,and my mates down the road is dry after the fix. Im sorry for those with the string of problems as it seems to be Dealer/Customer relations that are main problem. From an engineering outlook I think this has been a roof alignment problem as much as the seals as some early models were leak free from the start, better seals will help but if the roof does not come back properly how can it seal properly.
Rich H keep flying the flag for the happy CC owners see you on the other happy site (CCforum)
DC
July 13th, 2008 at 10:16 am
Do I detect a swing to the happy side on this board as the fixes are getting more and more. Ford are now stating an 83% fix rate and a turn around of under 3 weeks most in 2 weeks.
As the leak and the wait are 2 of the 3 real problems they only need to sort customer care out and everyone will be happy.
I suspect as points 1 & 2 are sorted point 3 will follow automatically.
Happy motoring folks.
July 13th, 2008 at 11:00 am
Dave, could you let me know where you get your fact’s from. This is a geniune question not a start for an agrument.
You see when I read stuff like this I get cross as I then feel very unlucky with the car I have, as a fix had happened on my car and it is still leaking and sounding like i am going through a wind tunnel. I have a very late MK1 as I belive you also do. Did you have to under go a number of fix’s or were you successful with just the one ?
Again I ask not to start a tit for tat fight. I am feeling that this site is becoming a bit of a joke as it is becoming more about personnel agruments rather than people personnel experiences with the CC’s.
July 13th, 2008 at 11:13 am
Hi guys I have just had a refund for my leaking cc3. However I had purchesed a windbreaker for my cc3 which is now no good to me whatsoever so i was just wondering if any of you lucky guys who have managed to get there cc fixed if they would be interested in purchasing my windbreaker? e-mail me if interested hender1968@btinternet.com I know its a bit cheeky of me but its no good to me now thanks.
July 13th, 2008 at 11:43 am
Janet
Thank you for your attitude towards me. I think it’s a shame that some of the positive things I have said on this site have turned into personal battles with people who have been unfortunate enough to have already had enough hear ache.
My car is indeed a late MK1 I got it in March & it’s had one fix it went away for 12 days at the end of May coming back the 2nd of June and has been dry since despite some of the awful weather we have had.
The facts I have stated above are from Ford Customer Care all be it second hand. Please look at the first post of this thread in another Forum.
http://www.focusccforum.com/forum/viewtopic.php?p=3106&highlight=phone#3106
I have no reason whatsoever to doubt what this guy is saying. If you read this forum it is very balanced some people have had problems whereas others are enjoying their cars. You will notice a few posts above davecrawley calls it the happy site.
I can definitely say there are no arguments there.
July 13th, 2008 at 11:44 am
heart ache sorry
July 13th, 2008 at 9:06 pm
Have I enterd a vickie free site , at last some good feed back , without the moaning and personal banter that we have been hearing
July 13th, 2008 at 10:53 pm
Just a quick post….went down to Somerset this weekend. Put the car through a car was before we left, 3 hrs of torrential rain travekking down. Had the roof up and down about 6 times…(family re-union and they all wanted to see it working). Came home and another car wash. Vehicle is totally bone dry sofingers crossed all is okay. Whilst not entirely confident I am totally convinced that the Mk2 problem is totally different to the original leaking one. My car was not leaking in water…it had difficulty dispersing residual water that came in once the driver’s door was open. the rubber channel that was flooded when I first bought my car is now completely dry following the repair work carried out last week. Time will prove me right but I am starting to feel much more pleased with my purchase. The car is a dream to drive and everyone stops to look when it’s parked up with the roof down. So let’s hope this really is the end to all the troubles….
July 13th, 2008 at 10:55 pm
ooops..can you tell from my spelling and repetition that I have been sampling the local cider ???? my apologies Hic !
July 14th, 2008 at 8:31 am
1) My name is VIKKI not spelt any other way like those of you having a dig at me were spelling it, get your facts right.
2) I took delivery of my Eos on Saturday and there are no problems with it, it is perfect in every way, not to say that there won’t ever be problems, but I have a lot more faith in VW than I ever would again in Ford.
3) I am still on this site to assist with those asking for a refund. I don’t come on to whinge and moan, I have no reason to anymore now that I don’t own the car (thank God). It is useful for people like me to help others that are not as fortunate and don’t manage to get a fix. If you see my entries I have been adding addresses and informing of how I dealt with my situation, and where I turned when I got stuck. This site did help me see a route through Ford’s customer relations team and how to deal with the dealer and also when I saw others hadn’t paid for mileage costs I used that to my advantage also. Freedom of speech is a wonderful thing and therefore I am entitled to say what I like, I have had e-mails from people on this site thanking me for my help and guidance. Those of you taking digs at me and my comments - I’m guessing your “helpful” entries haven’t produced e-mails of thanks!
4) If you really don’t have anything better to do than quote back my own comments at me, perhaps you should think about taking your “perfect” cars out for a spin rather than sitting on the internet having a dig at me!
July 14th, 2008 at 9:20 am
And the “early site poster” is unable to use spell check….what is a womon??!!
July 14th, 2008 at 12:03 pm
Vikki re “early site poster” I guess you spell checked it but it is here not hear if you are getting picky on spelling and grammar.
July 14th, 2008 at 1:06 pm
hear hear dave
or is that
here here Dave
:0)
July 14th, 2008 at 1:20 pm
Good point! But anyway back to the Focus CC3…
July 14th, 2008 at 1:44 pm
post 520 - and beyond
VIKKI previous posts have asked you to back of, and to use this site for ideal chit chat with Amanda, now Amanda had gone do you intend pissing everyone else of with your silly back chat and replies, take a hint Gal and sling yer hook, go join an EOS forum and do what people like you do and cause upset and offence!!!
We are not saying that your previous advice has not been useful, I’m sure that it has too many people; there is no need for you to continually repeat your advice, if you stopped putting so many silly, useless posts here, and people would find the good advice no problem… But like I said from at least post 520, people on her have been asking you politely to use the site as it should be an insight to the problems you may occur and paths they may take should they so wish
PLEASE EXCUSE ANY SPELLING ERRORS BUT REALLY I DON’T GIVE A DAM!!
VIKKI - GO PLAY TAG WITH YOUR EOS AND A TEN NO SORRY MAKE THAT 50 TON TRUCK COS A GOB YOUR SIZE NEEDS IT.
July 14th, 2008 at 1:45 pm
VIKKI - GO PLAY TAG WITH YOUR EOS AND A TEN NO SORRY MAKE THAT 50 TON TRUCK COS A GOB YOUR SIZE NEEDS IT.
July 14th, 2008 at 2:13 pm
Can I just say that Vikki has been of immense help to me. Not only offering moral support but also contacts and useful advice. This forum has proved invaluable to myself and my personal situation.I am sure that the experiences of all of us on here can prove imvaluable to anyone else wanting solid background information before buying a CC. From my point of view I would say I am quietly confident that Ford have solved the leakage problem but still retained a seal difficulty which is now taken care of at dealership level. (Pray to God I’m not re-writing this in 3 weeks). So regardless of all the spelling imperfections on this forum…thanks everyone. “I’me verry verrry gratefullll two ewe hall”
July 14th, 2008 at 2:24 pm
Gary thank you, I’m glad you have been lucky! It seems the only thing left for you to “water test” your car would be to totally submerge it!! (I wouldn’t recommend that though!).
If you do have any problems please don’t hesitate to mail me again, it has been a pleasure helping you :o)
July 14th, 2008 at 2:29 pm
post 520 - and beyond
VIKKI previous posts have asked you to back of, and to use this site for ideal chit chat with Amanda, now Amanda had gone do you intend pissing everyone else of with your silly back chat and replies, take a hint Gal and sling yer hook, go join an EOS forum and do what people like you do and cause upset and offence!!!
We are not saying that your previous advice has not been useful, I’m sure that it has too many people; there is no need for you to continually repeat your advice, if you stopped putting so many silly, useless posts here, and people would find the good advice no problem… But like I said from at least post 520, people on her have been asking you politely to use the site as it should be an insight to the problems you may occur and paths they may take should they so wish
PLEASE EXCUSE ANY SPELLING ERRORS BUT REALLY I DON’T GIVE A DAM!!
VIKKI - GO PLAY TAG WITH YOUR EOS AND A TEN NO SORRY MAKE THAT 50 TON TRUCK COS A GOB YOUR SIZE NEEDS IT.
July 14th, 2008 at 2:30 pm
post 520 - and beyond
VIKKI previous posts have asked you to back of, and to use this site for ideal chit chat with Amanda, now Amanda had gone do you intend pissing everyone else of with your silly back chat and replies, take a hint Gal and sling yer hook, go join an EOS forum and do what people like you do and cause upset and offence!!!
We are not saying that your previous advice has not been useful, I’m sure that it has too many people; there is no need for you to continually repeat your advice, if you stopped putting so many silly, useless posts here, and people would find the good advice no problem… But like I said from at least post 520, people on her have been asking you politely to use the site as it should be an insight to the problems you may occur and paths they may take should they so wish
July 14th, 2008 at 6:00 pm
Vikki,
Just back from the local swimming baths and there is a drop of water on the back seat. Personally I think this happened just as the car hit the water coming off the top diving board. Thought I’d just post back to let everyone know that this evening I have had a phone call from Sabrina at Ford and the customer care manager at my local dealer to see that everything went okay over the weekend. This would seem to be a very different ‘trend’ from the beginning of this forum. let’s hope it’s a permanent state of affairs.
July 14th, 2008 at 6:21 pm
I’m really pleased for those of you who have CC3’s that either don’t have the leaking roof or have had it successfully fixed. But it is a fact that there are many who post on here who do not have such cars and who are still in dispute with Ford over their swimming pools on wheels, including myself. As such I value the comments and advice of posters such as Vikki and others who have or are going thru the angst of trying to get their cars fixed/seeking a refund or having their cars replaced.
I’m aware that employees of Fords, dealers are posting on here and other blogs to boost the bad rep of the CC3. So I am a bit suspicious of the posters who constantly attack and seek to scare off anyone who posts comments that are not seeking to praise the CC3…why is that?
If your happy with your car, great, good for you, but I don’t appreciate your eforts to try and deflect and deter posters who aren’t ‘on message’. So by all means pat yourselves on the back and self congratulate your good fortune to have a dry CC3, but let others who less than happy also post and advise others.
July 14th, 2008 at 6:55 pm
I agree Sandon, this blog can accomodate all posts re the CC3, good and bad. I own a MK1 that that has leaked from the start. I really liked the car and enjoyed driving around in it and was happy to continue to own the car.I fell for the deception that they could and would fix the problem so let time drift by. But after 3 attempts and a dodgy ‘fix’ with some black gunk, I have had enough and have now instructed a solicitor to try and obtain a refund as the vehicle is blatantly not and never was fit for purpose. I will use this blog to update others and would hope that the ‘happy brigade’ won’t be too crtical of me for doing so.
July 14th, 2008 at 7:13 pm
Well, what a fun few days on the forum!
I have to say I have found the posts with advice, support etc. invaluable. So, please keep up the good work all concerned.
Gary, I admire your stamina!
I’ve now decided not to buy any sort of cabriolet - it seems like they are just too much trouble. Still I had a few months of top down driving.
I too beleive that there is a possibility that those with a stake in the reputation of the CC3 may be taking advantage of an open forum.
Sandon/Bernie have you written to Watchdog or Don’t get Done Get Dom? I am guessing that the more of us that contact them the more chance there is that they will take up the cause.
I think the problem with getting support from anywhere other than the BBC is that Ford spend so much money on PR and advertising etc. that everyone else is scared to take on the cause.
In my letter last week to Roelant De Waard I gave Ford a week to sort things out regarding my refund, that’ll be up on Thursday. Next stage will be to appoint my solicitor. Surely Ford wouldn’t want to add my costs the the bill they are racking up?
Today I’ve had a good look around the car an it is actually very obvious when you look in the right place that the roof is completely out of line. I wonder why on earth money was spent on changing the seals when anyone who knows what they are doing should have been able to spot that it isn’t a seal problem at all. Seems like the people doing the fix are after earning an easy buck!
Back to playing the waiting game.
July 14th, 2008 at 7:25 pm
Such a shame Sally and I wouldn’t dream of advising you but I would “suggest” your negotiating power for a Mk2 version would be very very strong. I would also suggest you tell them from the outset that you are aware of the TSB I referred to earlier and that any work relative to the MK2 version be carried out prior to you taking receipt. I would imagine you would be able to ask for every conceivable ‘extra’ with no additional cost to yourself. It’s only an idea…because I know just how much you liked the car. (Okay…sticks his big nose out and shuts up).
July 14th, 2008 at 7:33 pm
Hi.
Very glad we all getting back to normal with discussions about the car rather than tit for tat fighting.
Now question… For all who have gone down the rejection route. Once you said you were rejecting the car and your dealer filled in the forms what happened next. I.E time lines etc. When do I phone back to see what is happening etc. Don’t want to become a pain but also don’t want to be a walk over.
July 14th, 2008 at 8:10 pm
Quote sandon
“If your happy with your car, great, good for you, but I don’t appreciate your eforts to try and deflect and deter posters who aren’t ‘on message’. So by all means pat yourselves on the back and self congratulate your good fortune to have a dry CC3, but let others who less than happy also post and advise others.”
I’m so sorry sandon I must run along and never post on your on your board again as I am not ‘on message’
Let me ’step outside your circle’ it’s ok to have freedom of speech but it works both ways this forum is for balanced views so just what is ‘the message’
Sorry Janet I didn’t mean tit for tat but that comment from sandon could not go unaddressed.
July 14th, 2008 at 8:10 pm
Janet
Once I decided to reject my car in favour of a replacement one the Dealer eventually faxed the forms to CC Team , they got lost several times…. Once I had established the Forms were sent It took about one week for the Legal team at Executive office to process my claim, another week to agree the mileage charge and two weeks to find me a new car so about 4 weeks….. from when Forms completed.
Can’t say if refund will be as quick
New Car to be picked up on Wednesday!!!
good Luck
PS I don’t work for Fords, I think Vikki has provided valuble info and don’t know if the forum has been hijacked by Fords.
July 14th, 2008 at 10:06 pm
On Thursday 10th July picked up Ford Focus CC3 after 23 working days at the Trafford Park specalist repair centre. Work to my car was carried out apparently by a small team of Italian lads from Pinifarina Italy. Inspection to the car revealed the following apparent defects:
Intrenal:
1,Oil on carpet,car mats,seats and areas of the front & rear trims.
2,Roof lining has finger marks on it in areas.
3,Rear section of roof and plastic trims also dirty all over with finger marks.
4,Carpets,seats and bottom of window junctions also has remains of rubber and sealant residue from the repair.
5,Rear parcel shelf scratched in two areas.
6, Scratches on two of the plastic trims on the roof arms.
External:
7, Poor finish to all of the seals over the passender and drivers windows (front & rear).
8, Two areas of new window trim to rear drivers side scuffed.
8, Black sealant on areas of paint at junction between rear window and new seals.
9,Very fine section of wire protruding from sealant between rear window on driver side and rear windscreen.
8,Plastic covers adjacent to door mirrors at the top section now turn outwards on both sides and passenger side is also scuffed.
9, Section of trim at bottom of drivers door has approximately 4mm gap between the door section and black window seal.
10, Mark to paintwork at rear section of roof on driver side.
11,When driving the car roof now creaks all of the time.
12, And last of all on Saturday morning less than 48 hours after getting the car back water ingress affecting the internal of the fabric of the car on the passanger side.
Meeting on site on Monday 14th at 4.00pm at the Trafford Park centre with Chric and one of the lads who carry out the specialist roof repairs, Both agreed with all of the above deffects and confirmed the work was carried out by the lads from Pininfarina in Italy. They were over her to show our lads the most recent update on how to carry out repairs to the Mark 1 Ford Focus Coupe- Cabriolet.
Message to Ford Managing Director o’brother you have messed up big time on this one.
Just like to say thank you to Chris and the specialist lad who carries out the repairs. They spent almost one and a half hours showing me two cars going through the repair sequance and also showing me and explaining the problems Ford have had to resolve regarding the water ingress for the new mark 2 model cc.
They too have had a bad time with this Mark 1CC.
If my car had been carried out by the lad who i seen today i probably would not be putting this items of deffects about my car on this site.
July 15th, 2008 at 7:25 am
For the record I am a satified customer of FORD and not an employee or have any connections with the company other than buying one of their products. I can appreciate the help that someone like Vikki has been to those who have had to go to the rejection stage.
Following a couple of forum’s I can see that FORD as a company has let its customers and its dealers down badly. I was giving my dealer infomation from varios sites that they did not get from FORD, It didn’t even let them know that the roof at the Italian site had blown off causing a shut down in the earlier build time.
July 15th, 2008 at 8:31 am
Janet - My rejection process took three months! I left the car with the dealers and was given a courtesy car and was quite merrily (!) driving about assuming things were being done but to my disgust I discovered that my car had barely moved from where I’d left it for nearly three weeks! I say give the dealer a weekly call, it is after all the dealer who sorted all of my issues (finally!) for me and they are the ones who should deal with Ford and the customer care team. As I bought the car on finance it was also down to me to stop the payments immediately so that the finance company could be brought in as a “third party” should the proceedings have developed enough to go to Court. The finance company will then get in contact with your dealer (assuming that is that you used finance - not sure if you bought the car out right what would happen - can others advise?). Having the finance company also fighting for me put me in a stronger position although it got quite hairy when I realised that my credit rating could be affected should I not make the payments on the set date. Luckily for me I stopped the payments two months after leaving my car with the dealer but as soon as I had the process took a month to resolve.
I had to wait a little longer for a cheque for the extra insurance premiums I had to pay for the courtesy car but I didn’t mind as it was only £150, nothing in comparison to the £20k Ford owed to the finance company and the £4k the finance company owed to me!
July 15th, 2008 at 10:18 am
well surprise surprise, I’m just back from my holiday, looking forward to collecting my car from my dealer as I was ‘promised’ before I went away that my car would be back last Friday and ready waiting for me to collect it today. NO… I have just rung Evans to let them know I’m coming to pick it up and they have back tracked and said that Ford haven’t delivered it back to them yet, and the the Sevice dept had said they had only told me that my car would be ready but hadn’t promised that it would be delivered to them ’till they had further notification, probably mid week… rubbish, I specifically remember the conversation as I was concerned that as my car would be back Friday and I could not pick it up ’till today… I was told not to worry as they had plenty of storage space and would keep it ’till I got back.. as obviously I wouldn’t have known when it was due back in the first place. My courtesy car has also been picked up whilst I was away.. I’m now waiting for a further call from the service dept after they have chased Ford again!!!! what a load of nonsence, I have no car now and will have to wait ’till I here from them…
July 15th, 2008 at 10:27 am
Carole, you shouldn’t have agreed to give the courtesy car back until you had collected your car - you have no leverage to make them return your car to you now.
If I were in your position I wouldn’t let them rest on their laurels - call them, demand a date for return of your vehicle, ask where it has got to, worry about the future now rather than what happened to your vehicle while you were away. I can understand the stress you’re probably going through, been there, done that!
Also might be worth giving the FCRC a call and seeing what they have to say about it. I think the woman you need to speak to is Sabrina, she has had a very good write up on here! She may be able to assist with seeing what has happened to your vehicle.
All that really matters now is that you get your car back. Let Evans know that it is highly inconvenient to you, that you expected better of a company like Ford and that should you not have a response from them today regarding the whereabouts of your vehicle and a definite delivery date, that you will be contacting a solicitor and seeking legal advice.
July 15th, 2008 at 10:44 am
Vikki, yes I agreed for them to collect the courtesy car as I was away and wouldn’t have needed it, Evans have just called me and they are arranging another courtesy car for me today. I have also been told that my car will/maybe be ready for the 19th apparently these are just the last notes that are posted on my case ..I did have a ‘go’ at the servie dept and re- iterated that they had told me that my car would be ready for collection today.. and where on earth did they get this information??? they can’t keep changing their minds, they should have contacts within Ford to complain to to let them know that they are losing face, every time they tell a customer information that it has to be correct and not just ‘estimated’ she said that perhaps the garage had promised this but where perhaps not happy with the repair results??? I said it’s not good enough, some one needs to take responsibility and to realise that as a Customer I feel extremely let down and very angry… but I don’t really think that this message will get to anyone, the only person who gets the brunt of our anger is Customer Service and their hands are tied, they can only tell us what they have been told…
July 15th, 2008 at 10:57 am
Carole, I too bought my car from Evans and they were rubbish with me too! The left hand and right hand aren’t working together at all are they??!
Let us know how you get on, will be interesting to see how many more lies they tell you before you reach a resolution…
July 15th, 2008 at 1:55 pm
I have trawled to previous posts as I know this question has been asked before but I can’t find it! So please accept my apologies for asking the same question again.
I have had a call from the dealership who in turn took a call from Ford HQ today saying that I would be being offered a full refund and that Ford require 50% of the mileage costs. Maybe my letter did the trick!
I recall Vikki’s response but wondered if anyone else had the mileage waived and if so what were the magic words?!
If you are happy for me to quote you as not paying mileage I am sure that will help to. My email address is sally.prentis@btinternet.com
Many thanks
Sally
July 15th, 2008 at 2:59 pm
Sally that is great news.
I hope you did not do too many miles.
Rich H gave good info on his milleage of ref 1840.
July 15th, 2008 at 3:30 pm
Thanks Janet - it works out at just over £500 for me as I have done 8000.
FYI, the forms were signed on 23/06 so it has taken just over 3 weeks to get to this point (not sure if my letter of last week hurried them a long a bit). So maybe you have 2-weeks to hear.
July 15th, 2008 at 3:49 pm
Well you never know my luck..
I am heading away on a well earned holiday with my neice and nephew who are 3 years and 4 months so should rephrase that and say I am going away to get woken very early and fourced to watch wonder pets for a week. I really hope it is sorted before I go in 2 weeks but I really can’t see that happening but you never know.
See Dave H I am trying to be more postive. ;-) (Could have something to do with the sunshine in Dublin today)
July 15th, 2008 at 3:52 pm
Sorry sally one more thing….
I have not signed any forms just written to my dealer and phoned CC team to tell them it was a rejection GO!
What forms should I have signed? Wonder if my letter would be enough
July 15th, 2008 at 3:57 pm
Janet, letter and phone call should be enough, no forms were signed (by me anyway) until I had received the cheque. The dealership took care of signing off the rejection papers.
July 15th, 2008 at 3:59 pm
Janet,
As I did it under Assisted Buy Back with a lot of support and help from the dealership they organised the forms. I am not sure how your circumstances are dealt with. I would suggest calling CRC and asking if you need to fill in the forms or was the letter enough?
Good luck
July 15th, 2008 at 4:29 pm
Hi there Sally, Janet, Vikki, et.al. I have been watching and obviously reading the various comments re how long it takes to receive your FULL refund from Ford. I posted my rejection letter by special delivery to the Chairman of Ford the Dealer Principal and Co Secretary on the 10th April. I had contact from the Dealership on the 17th April and signed the various forms at the Dealership on the 20th April. I was advised it would be dealt with promptly and I shouldn’t have too long to wait for my refund. I have
been in constant touch with the Dealership and have been assured resolving the issue was ‘top priority’. Last week I was informed that Ford would be uplifting the car on the 9th July and my refund, which would be a full refund, could be expected in the next few days. To dare I have heard nothing further and my calls of yesterday and today have not been answered !? I really am beginning to lose the will to live!! :)
July 15th, 2008 at 4:42 pm
aileen, i went through much the same as you, signed the papers 2nd may at dealership, i’m exchange car for cheque full amount i paid on Friday. One thing i will say is my dealership wanted me to hand over keys log books car etc a few weeks ago and I point blank refused, i called ford at head office and they assured me it was the dealer to pay me first then ford pays them within 10 working days. The log book is your legal ownership and untill you no longer own the car keep it and the papers. That is unless you still have hire car.
hope this helps
July 15th, 2008 at 4:55 pm
JS. Yes I think we re with the same dealership. I was asked to take it the documents but I said I wasn’t happy with that as I haven’t yet been given a settlement figure and I would be gladly hand over documents once they had a cheque for me. Yes I’m still in a hire car. It’s just sooo frustrating! :)
July 16th, 2008 at 1:11 pm
Taken delivery of my replacement CC2 car today, looks very nice it’s taken 10 weeks from rejection to replacement although 5 weeks was due to lost paperwork. ….. Now just have to wait for the rain to come
New Styling is good and glad I changed colour…
good luck everyone else
July 16th, 2008 at 2:12 pm
Re Post 878, Sally, you mention that you had done 8000 miles in your car - can I ask, when did it start leaking?
July 16th, 2008 at 2:13 pm
Re Post 888, Richh I have to ask, what colour was your previous car and what is your new colour?
July 16th, 2008 at 3:35 pm
Old colour Luna
New Colour Grenadine
Mine leaked after 3 weeks as soon as it rained quite clearly not as bad as others but unacceptable
July 17th, 2008 at 8:34 am
Giulia, my car leaked the first time it rained!
July 17th, 2008 at 3:24 pm
Taking my car to the dealers in the morning to collect the space saver/spare wheel I asked for instead of the inflator kit. I have received yet another courtesy phone call from Sabrina this morning to check all is well with my car following the repair it had. All is still okay and I am beginning to feel quietly confident that if something did happen again it would be addressed immediately. If you all remember I kicked up a real fuss right from the start of my problems..sending letters out left right and centre. I guess the old addage that a squeaky wheel gets the grease is still valid. I shall stay in touch by reading your posts on this forum but take it from me that ‘no news is good news’ if you don’t see anymore posts from yours truly. May I take this opportunity to thank you all for your support and advice (particularly Vikki and Dave)…I sincerely hope that all your individual problems are eventually sorted out or you are at least compensated for your inconvenience. Take care…..
July 17th, 2008 at 3:38 pm
Best wishes and happy driving to you Gary. Thank you for your support and encouragement
July 17th, 2008 at 6:21 pm
Gary thanks for your contributions and I have no doubt you would be welcome at;
http://www.focusccforum.com/forum/
If you want good tales from other happy owners like yourself.
Dave
July 17th, 2008 at 7:10 pm
This is the first time I have returned to this forum for 2 months. I am staggered that the same issues are being discussed. To all of you still fighting for refunds keep at it. I had no contact whatsoever with Ford UK, apart from one phone call from them near the beginning. I refused to talk to them. Remember some basic facts:
Your contract is with your dealer, it is their responsibilty.
If you reject the car do so as soon as possible, in writing, by recorded delivery.
Make sure you make it clear that the car is “not of merchantable quality”.
Refer to this site to confirm that Ford and all its dealers know there is a problem.
Do not use the car after you have rejected it.
Do not accept a repair.
All of this advice can be confirmed by CAB or Consumer Direct.
I am pleased that some of you now have leak free cars. Enjoy them for as long as you can.
Has anyone seen any CCs on the second hand market? Has anyone tried to part exchange one at a Ford dealer?
Do they have any second hand value at all?
I am now 3000 miles into my 52 reg BMW 5 series 530D, it is brilliant, and I also have £8000 change. Shame the roof doesn’t lower.
Do not let Ford fob you off, get your money back. It took me four weeks from rejection letter to getting my cheque from the dealer, without any contact with Ford Customer Relations.
July 18th, 2008 at 7:23 am
Gary
From what you wrote, I hope we never hear from you. As you will be a happy puppy enjoying your topless motoring.
DC
July 18th, 2008 at 8:34 am
Car been uplifted, cheque for full amount paid in my account. No additional charges for mileage.
July 18th, 2008 at 12:15 pm
a few pointers to those struggling to get refunds
1 - your sale of contract is with your dealership
2 - your dealership CAN REFUND YOU AT ANY TIME THEY WISH TO. If they are asking Ford to repurchase the vehicle that is a longer process but your Dealership do not need authorisation from Ford..they as a business can do as they wish
3 - to those who have leaking cars brought back and buy new CC’s.. you are asking for trouble. the new ones leak and Ford are aware.
its been over a year now and its not fixable.
4 - to all of you asking the Cust Centre for help and not getting any feedback leave it with your dealer to chase. Ask them to chase this. Leave your vehicle at the dealership and demand a refund and cause an almighty fuss. it worked for my partner.
She was having similar problems to you all. To be fair the cust centre did help but had no support from their management in their head office. dont know why they dont speak to the customers as they are making the decisions and making us suffer. not the people at the end of the phones….
July 18th, 2008 at 2:40 pm
anon
You haven’t read my earlier posts I presume or you would be well be well aware it if fixable and Fords fix rate is improving all the time at the last known rate it was 83%
Then if read Gary’s earlier posts you will see his MK2 had a different problem and was fixed by his local dealer without any problems or fuss.
July 18th, 2008 at 9:59 pm
SHE,S STILL THERE . THE BLOODY WOMEN WILL NOT TAKE THE HINT. AS SHE GOT A EOS OR IS IT JUST PIE IN THE SKY . FOR SOMEONE WHO AS GOT RID OF HER CC AND GOT REFUND , YOU WOULD THINK SHE WOULD HAVE SOMETHING BETTER TO DO , OTHER THAN REPEATING HERSELF ON THIS SITE EVERY SODDING WEEK OR TWO. YES , I REFER TO YOU AUNTI VIKKI.
July 19th, 2008 at 12:59 pm
More News !!
I was e-mailed this morning by a guy called David Wrottesley from AutoExpress. I contacted the paper when I first had my problems. He wants to speak to me on Monday with a view to writing an article. I e-mailed him back with a suitable time for him to ring but I also referred him to this forum and asked him to read the posts for a bit of background. My difficulties have been rather small compared to some of the plights on here and I would have very little detrimental comments to make regarding my own personal experiences. I shall let you know what happens but hopefully he is now scanning this website.
July 19th, 2008 at 6:39 pm
Hi guys I have finally recived my refund from my dealership for my cc3 it took about 8 weeks of phone calls and letters but got there in the end. I would just like to thank you all for all the help and advice you gave me along the way I can now go shopping for a new car. I have been left with my windbreaker which I purchased from ford early this year so if any of you guys who have been lucky enough to have there ccs fixed/replaced you might want to take a look on ebay just type ford focus cc windbreaker and you can view it there thanks again.
July 19th, 2008 at 9:12 pm
Would you not think all these cars would be tested properly before leaving plant and dealerships. How many cars on this site have leaked at first drop of water . Iwas one of the persons singing praises of the fix , after getting my mk1 back in Febuary , but last month it leaked again for a few days , then it stoped.Inow do not have any faith in the car as far as staying dry , as a car its great but rejection is best , as I am not prepared to spend 20k and put up with a car that one day will leak and another day it will stay dry.I am now into 5th week of sending rejection letter , Ford have asked for mileage reading , heard nothing since . Not sure how much Ishould get back for cc3 tdci 3.5k on clock and how long will i wait .Dealership sent letter to me saying the process takes between 4-5 weeks.
July 19th, 2008 at 9:49 pm
HEARS ONE FOR THE DIARY , APRIL 14TH 2008 , KNOWN AS BLACK MONDAY . BLACK MONDAY WAS THE 1ST DAY A COMMENT BY AUNTIE VIKKI WAS POSTED . APRIL THE 14 TH DOESNT SEEM ALL THAT LONG AGO UNTIL YOU READ THE AMOUNT OF CRAP THAT THIS WOMEN AS POSTED IN JUST 3 MONTHS .WOULD ANYONE BE INTRESTED IN SETTING UP A AUNTIE VIKKI FORUM THAT YOU CAN LIST THINGS LIKE HER MOST BOREING COMMENTS OR HOW MANY COMMENTS REPEAT THEMSELFS.OR EVEN WHAT DOES AUNTIE VIKKI LOOK LIKE, I THINK SHES ABOUT 43 AS DARK SHOULDER LENGTH 80S STYLE PERM , WEARS LARGE BAGGY ROLL NECK SWEATERS WITH SHORT ANKLE BOOTS AND SIZE 18 LEGGINGS TUCKED IN BOOTS , THATS MY VISION OF AUNTIE VIKKI, EM NICE.ANY WAY LETS SEE ALL YOUR COMMENTS ABOUT THIS SITES FAVERITE AUNT.
July 20th, 2008 at 6:46 am
I think it’s a different fix since Feb I’ve heard of a few that leak that leak fixed around that time but I know of cars fixed since late March that are 100% dry.
Also I wonder if it’s geographical with the successes. I live in the North East & the ones I know of round here that have been fixed are OK. I think our “special place” is Sunderland but I wouldn’t swear on it.
July 20th, 2008 at 11:23 am
Dave H
You may well “know of cars fixed since late march that are 100% dry”. But that is not the same as syaing all cars in for repair since March are 100% fixed is it?.
Do you know the national stats for all vehicles received in for repair since March? Do you know how many of these have failed and are leaking again? How many “do you know of” in the north East?
I know you are always eager to defend Ford but your not in a position of strength as a sole owner of a MK1 to defend Fords with regard to this obvious design fault on both the Mk1 and 11.
It is also true that any owners of MK1 & 11’s whose repairs have failed since March could equally state “that I know of cars that have been in for repair since late march that have 100% failed.”
I know your always keen to challenge the growing perception that there is an ‘unfixable’ design fault on this model but sometimes you do appear overly desparate and ultra defensive. Why is that?
July 20th, 2008 at 1:14 pm
Sandon
I have heard that the national fix rate is currently 83% and that the leak on the MK2 is different. These facts are taken from two web sites. The second one from Gary on here.
I suppose your position to attack Ford is stronger as your facts are are based on the unfortunate experiences of those on this web site.
Well my whole point of being here is to try and strike a balance. if it was not for people like me then you would all think that every CC leaked.
I have personally met 8 CC owners and spoken to many more thru’ the internet. Bearing in mind this is a rare car that you hardly see on the road I believe I have the knowledge of a good cross section of owners.
I can tell you from those that I have met face to face some have leaked and some have not. Some are fixed and some are rejecting them. Of the 2 owners that rejected 1 has a new CC (dry) and the other is getting a new one.
So as you can see some but not all of what I say are hard facts and some are taken from the internet.
July 20th, 2008 at 5:34 pm
Hi guys. Took a break from this for a while as was getting far to stressed out.
Dave H - My car was in for a fix at the start of June and is a late mk1 like yours and it leaks when it takes the mood it also sounds like I am in a wind tunnel and motor way driving would drive you mad with the noise. So one very very unhappy CC2 owner.
I am getting cross .I told my dealer nearly 3 weeks ago to start the rejection process and I called Ford CRC team on Friday and the correct forms are still not send through from the dealer…….. Oh if only I had a time machine to have never have bought the car.
July 20th, 2008 at 6:45 pm
Hi Janet
Sorry to hear your car isn’t fixed, hope you get your money back soon. Did it leak as soon as it was fixed? I guess so if it was June. Strange how some fix OK and some don’t.
I’ve never said that 100% are fixed.
But a few people have labelled them unfixable this I will continue to dispute whilst I have hard evidence to to the contrary.
Try not to get too stressed and good luck with your fight.
July 20th, 2008 at 7:48 pm
Thanks Dave. I sure hope so. The car leaks when it wants to. Some days after heavy rain it is bone dry and then the next day when we have had light rain it drips like a leaky tape. It must have something to be in what direction the rain hits it.
Hope you are enjoying the car with the breaks in the weather.
July 20th, 2008 at 7:53 pm
Dave H said:
“I just think it’s good to keep a balance on the situation if all CC’s leaked Ford would thrown the towel in I’m sure.”
Quite so. Having paid nigh on £20,000 for their car, it seems most unfair that drivers of them have to shell out yet more for this most essential accessory.
July 21st, 2008 at 8:07 am
Maybe even 2 towels one for each side.
Didn’t realise my earlier pun :o)
July 21st, 2008 at 9:12 am
Honest John - you couldn’t be further from the truth tbh!! I’m probably one of the youngest Focus CC3 drivers actually at just 25 so get stuffed! This forum is for people seeking help with problems and refunds or to celebrate the brilliance of the Focus CC3. If you don’t have anything to say about the car, keep your opinions to yourself, or even better, e-mail me personally and we can deal with this off this site.
July 21st, 2008 at 1:19 pm
We purchased our Focus CC3 at then of January this year. With 7000 miles on the clock ex demo fantastic spec all the toys & the colour and trim we wanted.
Three weeks later some chump drove straight in to the back of it and because of the impact to the rear the roof would not work.
Contacted my insurers who sent out one of their approved repairers. They checked it over & said that it will be away a week or two whilst it is repaired & that the roof would be checked by a roof specialist.
The car was returned after 4 weeks I was then told that there were some parts that were outstanding & on back order with ford (this is beginning to be a regularly used phrase)
1. The chrome focus trim that goes across the boot lid.
2. Inside the boot to the right there is a black block that is held in place by 2 screws this I know believe is a boot stop to stop it from being pulled down too far.
Anyway the car looked awful panel lines were all out and light clusters fit incorrectly on booth sides. Sent it back and told them to try again and after another 4 weeks it appeared again. Still no chrome trim or boot stop.
Now it’s may and the weather is hotting up (yeah right) and I find that the Air conditioning does not work, Took it in to the local Ford garage and they suspected a leak so they re-gassed the system and put some dye in it, that lasted for a weekend before it became apparent that it was not working. Returned to Ford again where it was checked again & I was told that the problem was the condenser leaking and that it would need to be replaced, but could not give me a date because it is on back order.
After 10 weeks the chrome trim turned up and was fitted, boot stop still absent.
Still waiting for part, really nice evening got someone in the back of the car so put the roof down to make him more comfy he’s a big guy so the additional space was appreciated, got to our destination and the roof would not go up.
Another trip to the garage the following day the guy there pointed out that the roof should not be used because it’s retracting out of alignment possibly related to the part missing.
Getting the picture a cabriolet with a roof I cannot use and no aircon.
Something new parked the car on my drive and got out pressed the button to lock the car and the wipers started and nearside indicator started flashing but did not lock. Got back in put key in the ignition and it stopped got out again and locked it and the same thing occurred. This is 16:30 on a Friday afternoon I took the gar back to the garage and a guy took the car away and found away of stopping it from doing its new found twitch, this came down to dropping the GEN module on the passenger foot well and pulling one of the plugs out.
I just feel so sad this car was ideal for us and we have had fords for years I think its disgusting that a vehicle can be put of the road without the backup of parts available I know that it’s not fords fault that the car was involved in an accident but it is there fault that the parts are not available to effect proper repair’s.
If this goes on for much longer I will drive in through the front door of Fords head office on behalf of all the other disgruntled CC owners.
Oh I forgot I’m also still waiting to hear when they are going to take the car away for the rest of the summer to fix the roof seals, for the leaks that I have not even got close to complaining about yet.
Is it too much to ask that a car be rolled out on the innocent public tested and quality controlled, without testing it on the innocent people who purchased them.
July 21st, 2008 at 2:03 pm
Vikki
I’d just like to celebrate the brilliance of My Focus CC2, sorry it’s not a 3 but hey I love it so much I’ve just been out for an hours drive purely because the sun is out for the first time in days.
And I loved it.
Bring on more sunny days.
July 21st, 2008 at 3:31 pm
Getting paranoid now but I have a question for everyone (might only apply to Mk2 models..don’t know). Have a look at the seal around the windscreen and the top corners. Is it sealed down tight all around or is it unsealed right in the very top corners ?? I have pics of mine if you are not sure what I mean. Please tell me yours are not sealed tight down all around and I can sleep tonight….
July 21st, 2008 at 3:48 pm
Gary, That was part of my problem ALL the seals needed replacing. The roof leaked, yes but the front windscreen,rear windscreen, side windows.All seals were coming adrift. You would have thought I was driving with the windows down, the noise in the car !
July 21st, 2008 at 3:57 pm
Gary, The seals around my windscreen appear not to fit properly (I say appear because my limited knowledge of the construction of cars means I cannot be certain they aren’t fitted properly!)
July 21st, 2008 at 4:23 pm
Gary - I know what you mean, mine also look like they don’t fit or have come away but like sally said I’m not sure if that is how they are meant to be. Prehaps Dave would know better.
By the way any news on the Auto Express ??
July 21st, 2008 at 5:29 pm
Please see below copy of notes I used and also sent :
Prior to our telephone call planned for later this afternoon I thought it best to detail some points to you in an e-mail. Sometimes things get forgotten or misconstrued in conversation.
Before deciding to purchase a CC3 I had read about the initial leaking problems with the Mk1 versiona and was extremely apprehensive. The forum then directed me to websites such as http://forums.mg-rover.org/showthread.php?t=233317 and yours which was http://www.autoexpress.co.uk/news/autoexpressnews/218643/ford_focus.html
I have three local dealers in and near Wrexham and after visiting all three I decided that M53 Ford in Ellesmere Port were the most professional and helpful in dealing with a potential sales enquiry. I questioned them about the seal problems and was assured that the matter had been rectified on the new design. I ordered a CC3 in Luna with full leather trim and took delivery of the car Friday June 27th. I was told that the car needed to be booked in for some work to be carried out on it and this was arranged a week the following Thursday. Over the weekend I noticed drips of water coming from the seal above and to the right of the driver’s head. I immediately contacted M53 and their sales reresentative Richard Linsdell told me the matter would be dealt with when I brought it in as arranged. I travelled to the garage in order to complete some paperwork on Thursday July 3rd and again saw water coming into the car from the same point. Following discussions with the sales manager (Nick Booth), it was decided that I left the vehicle there and took a courtesy car home. I contacted the Ford Focus customer care centre in Coventry and advised a lady called Sabrina Mahmood of my situation. I was then advised by a gentleman called Mark Birch (customer care) that a Technical Sales Bulletin had been issued by Ford detailing the work needed to be carried out on the vehicle.
I advised Sabrina in Coventry of this and she told me that all remedial work on MK2’s could be carried out at dealership level and there was no longer any need for cars to be sent to Ford’s special repair centre. This implied to me that the problem was not a serious one but I was nevertheless disappointed at not being told about the TSB prior to purchase.
Following the ‘fix’ to my car I collected it on Thursday July 10th and watched it undergo a water test…. which it passed. Since then I have driven the car through torrential storms and it has been through at least four car washes without any water coming in. It would appear that following the repair work the problem has been resolved but only time will tell how lasting the cure is.
My own personal opinion is this….
There is a water problem again with the MK2 design but it is NOT the same problem that so many Mk1 owners suffered. The water entered the car only after opening the driver’s door which causes the window to drop. Water had built up in the rubber channel above the driver’s head and was forced back into the car when the door was shut and the window re-closed. The fix, which involves the fitting of two new parts and the widening of the channel, appears to work. The area where water collected is now bone dry on my car. I believe Ford have sorted out the leakage disaster that plagued the Mk1’s and have realised that the Mk2 has a minor issue that the dealer can adequately handle. I just hope I am right !
In closing, I would like to add that the support and assistance I have received from both M53 and the Ford Customer care team in Coventry has been nothing short of exemplary. They have given me complete confidence that should any difficulties develop in the future they will be dealt with in a speedy and efficient manner. I would recommend M53 in Ellesmere Port to anyone who is considering purchasing a Ford car.
July 21st, 2008 at 7:50 pm
hello can any 1 help me, thinking about buying the new shape cc3.
the problem i have is convinceing me that all the problems are now solved with this car.
this is because i bought a new 1 last year and the obvious happened ( THE LEAKS !)
it went back 3 times for repairs and after that it was committed (SCRAPPED I WAS TOLD! )
but i loved the car the drive and the thrill of a convertable so im here again wanting to give ford my money again , WOT SHOULD I DO !!!!!!!!!!!
July 22nd, 2008 at 6:10 am
Here’s a picture of my seal where it meets the windscreen you can see what looks like a gap next to the headlining if that’s what you mean. I’ll go out and and have a look at the car in the flesh after breakfast to see if I can spot any thing else later
http://i292.photobucket.com/albums/mm40/davesbucketspot/Car%20seals/DSCF2936s.jpg
This next picture is someone else’s seal this is an earlier design.
http://www.mtechs.co.uk/seal.jpg
July 22nd, 2008 at 4:17 pm
Suzanne visit
http://www.focusccforum.com
for a balanced view & then make your mind up.
There you will be able to read about all aspects of the car & ask endless questions before you decide.
Good luck
July 22nd, 2008 at 4:34 pm
Suzanne - you can enjoy exclusivity if you get the new CC3 - I went on a journey the length of the country and spotted just 2! Ford may have turned a corner with repairs etc. The good news is that you will be able to obtain a refund (again!) should you need to, but you need to question whether it would be worth putting yourself through all the stress again? If on balance you still want to get one then go for it, mechanically they seem to be quite sound, it is just the leaks letting them down mainly.
July 22nd, 2008 at 5:03 pm
Why is Vikki still on this site?? As an Eos driver wouldn’t she be better placed on the VW forum giving her ‘advice’?? Go away lady.
July 22nd, 2008 at 5:06 pm
Suzanne,
If you are prepared to spend thousands of pounds on a car that might leak (17% if we accept what has gone before on this forum, I think that’s what is says anyway)and if it does leak go through all what you did before (or not if you expereince the same as Gary has) the go ahead - speand you money and take your chance.
If you are happy to risk
sleepless nights
aggravation
rudeness of Ford staff (I am led to beleive by other on here this is down to my attitude
being in a hire car that doesn’t match the car in for repair
waiting months for decisions whilst your car still leaks
sending it away for repair only to get it back leaking worse than ever
black gunk over your clothes and the car interior and bodywork
hours spent agonising over what to do
and finally the potential of weeks without another car between getting my money back and getting a new car
Versus a fantastic drive in a beautiful car. Then go for it. Only don’t complain if it all goes horribly wrong becuas you knew the risks..
I for one don’t think it is a payoff.
July 22nd, 2008 at 5:07 pm
yes my typing ability is about as good as my choice in cars…
July 22nd, 2008 at 7:50 pm
AJM 1915. You say you bought an ex demo from ford, is it a Mk1 or 11? are you able to tell us what you paid for it? The question of depreciation because of these design faults causing leaks have raised some anxiety re sell on price. If you’d rather not say I understand.
cheers
July 22nd, 2008 at 7:53 pm
Thanks Dave H but thats the wrong seal pal. I mean the one that surrounds the actual windscreen..you don’t need to take the roof down. Just look at your windscreen and the seal that surrounds it. When it reaches the top two corners it appears to not be sealed down..this is on both sides so I presume thats how it should be….
July 22nd, 2008 at 8:26 pm
Here you go Gary
http://i292.photobucket.com/albums/mm40/davesbucketspot/Car%20seals/screenseal.jpg
July 23rd, 2008 at 8:32 am
Dave - Was that taken at the back windscreen ? If not and it was from the front mine no more looks like that than fly in the air mine sounds like it is more like Gary’s.
Sorry Dave but I simply have to…
I know we are all trying to be more postive but I have just spoken the Ford today and require a few drugs to relax me. I am always polite and belive shouting gets you no where but some times it has to be said. Ever time I call I need to repeat the same old story and each time I get told something different and when I said that I was snapped at. I have asked to speak to a memeber of the CC team and am now waiting a call back today. :-( And I was the one singing there praises.
July 23rd, 2008 at 9:09 am
Sorry Janet its the front screen, but has a CC ever leaked thru’ the screen?
Good luck on getting them to phone you back, you’ll need it.
July 23rd, 2008 at 9:15 am
Just a thought isn’t every Focus screen the same even ones with rooves that don’t move?
And they don’t leak.
Are you all panicking & looking for leaks that will never happen
July 23rd, 2008 at 9:48 am
Dave - I’m not complaining about the front screen and it has never leaked. It was just a query from Gary - he wanted to know if it was meant to look like that or not. but thanks to your photo he knows some are neat like yours and some arn’t but mine isn’t and has never leaked. so prehaps one is as good as each other.
July 23rd, 2008 at 9:59 am
If it ain’t broke, don’t fix it! You risk getting new sills put on that may leak if you replace a sill that doesn’t leak just because it doesn’t look right…
July 23rd, 2008 at 10:50 am
If any of us had a smashed screen and it needed replacing, chances are it would look different after the work any way. I think modern screens are all bonded in so it probably depends how much glue is under the corner.
July 23rd, 2008 at 6:42 pm
i am in the process of rejection and getting the new model ,fords want to charge me 1000 pounds for mileage tax plates etc we have refused and are still waiting . There second offer was as pathetic as the first,aslong as we pay mileage and road tax etc they will pay for our cherished plate, generous to afault as usual, again we have rejected this wonderful offer. We are now waiting for our dealership to speak to fords on our behalf.this is what must be meant by acompensation package, we all have to compensate fords motor company for the inconvenience of having to try and fix our defective cars
July 23rd, 2008 at 7:28 pm
I see the chit chat as started again , and yes auntie Vikki is in the middle of it as useual.
July 23rd, 2008 at 7:33 pm
Well said Honest John.
July 23rd, 2008 at 8:03 pm
A question to those of you who find in necessary to continually hound Vikki and appear to see ‘Vikki bashing’ as a bit of sport.
What on earth happened in your lfe to make you such a bully?
July 23rd, 2008 at 8:09 pm
Back to the matter in hand!
I took a call today from the dealership saying the full refund had been authorised, however, despite me saying some time ago I had not intention of making any payment towards mileage I was told that is was going to be approx £450.
Once again I have repeated myself and am now waiting for the representative of Executive Office to check it out with their supervisor and report back to the dealership.
I went to a VW dealer this afternoon for a test drive. Had an appointment at 4pm, we left at 4.30 after not even being acknowledge by the sales person. Needless to say we won’t now be buying from Lindvale.
Is poor customer care habitual in the car industry?
July 23rd, 2008 at 10:14 pm
Just cancelled order for cc3 mk2 after reading this site , as a matter of customer service in Manchester if you visit any AUDI BMW VW or MERC dealer unless your Wearing a sharp suit or are of Asia origin you will be waiting all day for a sales rep to see you. No dis respect to any Asians my best mate is Aaian , he drives the AUDI RS A4
July 24th, 2008 at 7:38 am
Sally P/Vikki and all others who wish to use this site to raise their views on the evident design fault on both the Mk 1 & MK11 CC3. Please keep up the good work as many of us who have one of these moveable swimming pools value your advice and support.
It is obvious that there are a growing number of WOF (watchdogs of Fords) who will respond rapidly to anyone who dares to discuss the ‘leak’ problem. Its fair to assume that theseWOF’s are a mixture of owners who don’t want to see the value of their vehicles depreciate and also those who are part of Fords.
Ignore them and keep on posting, ignore the abuse and their attempts to frighten you off.
cheers……stand by now for usual abue from usual crowd of WOF’s.
July 24th, 2008 at 7:42 am
Well said Sandon, this is a free board and anyone can use to raise their views. I too have noticed a greatre number of what you call WOF’s on this blog. Wonder if it is co-ordinated? Who would wnat to do this? ………….errm…….Fords…..dealers….possibly as they are fully aware of this and other blogs where owners are offerigneach other valuable advice and support. Have you noticed how most of the vitriol is aimed at those who have successfully won a refund and are advising others how to do it. What a co-incidence!!
July 24th, 2008 at 8:29 am
SallyP - I found the same, as did my partner. He was looking to spend 30k plus on a BMW/Lexus/Mercedes and when in the showroom obviously admiring the cars the salesmen were slow or non-existent on every time we visited show rooms, don’t take it personally. Find in strange in this financial climate that they aren’t bending over backwards to make a sale, especially for the amount of money my partner was looking to spend.
Thanks again guys for your support, the bullies don’t stop me repeating my advice for new and old timers on here!!
Back to the matter anyway, depending on how many miles you have done, I would say stick to your guns. I had done just over 2,000 miles and didn’t pay a penny as I keep saying but I can see that in the eyes of the law it is seen as “betterment” if you have had the car for a long time or travelled far. How many miles have you done just out of interest?
July 24th, 2008 at 9:57 am
“Moveable swimming pools”
There’s nothing like getting your facts accurate is there when your trying to discredit things.
Have you had a big diesel engine fitted from an HGV to move those 1000’s of gallons of water around with you?
July 24th, 2008 at 11:40 am
I also stand by Vikki 100%. So if you think it is ok to bully, rude and be down right cruel at times I can assure it is not. I cannot stop you writing what you want but I can let you know that it is only your point of view and I certainly do not share it.
Vikki - Thank you for your all your help and I do hope you continue.
Now for my next installment. I have been told my car is going for a fix and not going down the rejection process. This (not so little lady - 5Ft 10″) hit the roof. I said NO WAY. I told them it is not only the leak in the roof but also that the car seem’s to have seals not working as the wind noise is deafening.
I am still waiting for a call from either my dealer or Ford. Very upset today about the whole thing.
July 24th, 2008 at 3:26 pm
Hello again, I hoped I wouldn’t need to write again, but I find I need to vent my anger somewhere else, I still haven’t got my car back. I have been in touch with Sabrini, she has tried to keep me updated, but I still get dissapointed. I was told it was waiting for parts, then the seals where being done, then it was being water tested etc etc, and should be ready by the end of yesterday, my hope going going…going.. get a call from Sabrina before she went home telling me that the seals where not dry yet so it’s not ready for release and will be getting further water testing today… I’m so fed up, I don’t want the car back now, I’m not entitled to any refund or rejections as I am the second owner of the car… pausing to answer a call from Sabrini….oh no!! again the car is not ready as the there’s still a leak after resealing.. so it will be kept another day for more water leaks!!!! this is so not right…my hope has gone *-(
July 24th, 2008 at 3:33 pm
Carole do you have a courtesy car at the moment?
I don’t think that you are NOT entitled to a refund, although not qualified to actually advise much on it, in my opinion, you have bought the car in good faith, having not known that it leaked. The leak occurred when it was your car and not before so I don’t think it matters if you are the first or five hundredth owner.
I think you should be a wee bit more patient with them, see what they come up with. If they decide they can’t fix the car to their own satisfaction, it won’t be handed back to you broken and therefore you will be entitled to a refund. If they say they have fixed it, wait until they return it to you and if it still leaks then take the car back and talk to the dealers then about what will happen now.
If you are really REALLY fed up, get writing to people saying that you won’t accept another fix on the car, and that they have had ample opportunity to fix it and it is unsatisfactory. Unless you knew about the leak before you bought the car, I think you should be entitled to a refund as what you bought was not fit for purpose. But don’t quote me on it, see a solicitor if you really can’t stand any more.
July 24th, 2008 at 3:50 pm
Vikki , How long does it take for refund , rejected car 20th june , dealer wrote back saying 4-5 weeks in which is about now . no contact from ford . Dealer asked for milage reading last week.
July 24th, 2008 at 3:50 pm
Vikki, I suppose I’m impatient with all this, as I’ve only had the car a couple of months and if they keep it any longer they will have had it longer than me, and it is summer.. well some days any how.. and I was kind of looking forward to drive it when it’s sunny which it is today. Funny thing some one said they don’t see many of these cars on the road.. could it be that they are all away somewhere getting ‘fixed’.. I’ve seen so many other cabriolets on the road I’m starting to get jealous.
Yes and I’ve got a coutesy car, a BMW series 1, now some of you may think that’s OK, I don’t, I find the clutch and gears really hard work, and what is it about the mirrors they’ve got a blue tint and have quite a distortion of the view at least the ford was quite a nice drive…hey I’ve said something positive..I think if it goes on much longer I’ll have to get my courtesy car replaced as well..
July 24th, 2008 at 4:05 pm
Graham, I had to wait three months for a refund, from the date of dropping the car back to the dealers to be “mended” (which it couldn’t be)to the date I received the final cheque back from the dealers.
The fact that you have been asked for a mileage reading I guess is a good sign though!
And lots of people have been given a refund a lot quicker than me also. But just note that it pays to be patient and to just play the game with Ford and the dealership. The stroppier I got, the less that got done for me. If I had to do it all again I would take a much calmer approach, especially if I was certain a refund was imminent.
Carole I can feel your frustration from here! And I agree re the BMW 1 series, I had to drive my sister’s car about for a while between getting rid of the Focus and getting the Eos. Found the Focus a dream to drive in comparison.
And it could have been me who said I haven’t seen many on the road, 2 in three days travelling the length of the country compared to over 20 Eos’!
July 24th, 2008 at 7:41 pm
I have followed these threads with interest since I bought my CC3 and it immediately started leaking, in March 08. It seems to me that the contributors have split into four types:
People who bought CCs are have got a refund.
People who own CCs and are trying to get them fixed or get a refund.
People who own CCs and have had them fixed, or not had any trouble.
People who are glorified spokespeople for Ford.
Clearly there is some overlap between groups 3 and 4, and some people move from group one to group two or group 2 to group 3 if they are lucky.
I must declare my interest, I am in the first group, and really pleased that I am. As you can see from my earlier posts (dated end of March onwards) I got a full refund within four weeks of rejection. I am happy to help those still trying, feel free to post on here for advice.
The key point I would raise from my successful rejection is to only go through the dealer, ignore Ford UK, don’t use the car, get advice from Consumer Direct, insist the car is not of merchantable quality ( a convertible that leaks???), and insist they are in conravention of the Sale of Goods Act. oh an an extra one from my experience, they told me during the sales process that it did not leak, so I said this was an implied verbal term of contract which they had now broken. Do not accept a repair (it reduces your legal rights), and do not use the car.
For those still fighting (group 2) keep at it. For those in group 3, good for you, I hope you have many years of trouble free motoring, (although I wonder what the resale value is).
For those in group 4, and we all know who they are, why haven’t you or Ford UK answered any of the questions from my earlier posts? How many have been sold, how many leak, how many have been rejected, how many have been “fixed” and then leaked again, why are the cars not “fixed” before sale?????? etc etc.
And the final question, why has the motoring press, suuch as What Car and Top gear magazines, not included the leaky roof on their reviews of the car? Are they scared of Ford??
Those of you on group 4, do your worst! Maybe I can deflect some of the blatant bullying away from Vicky. And by the way, I love my BMW 530D M sport and the £10000 change I got from my CC. Apologies to those of you still struggling, but getting rid of this car is the best thing I ever did. It was literally chinese water torture wondering when it would next drip.
I have not seen another one on the road since I rejected mine 3 months ago. I see plenty of meganes and Peugoets, the odd EOS, and no CCs. I wonder why.
July 24th, 2008 at 8:42 pm
I have no axe to grind with anyone but would just like to respond to Roger G’s last paragraph, i.e. that there are none around. I have one, my friend has one, I saw one in a pub car park today and 2 on the way to Oxford last week - there are some out there though I agree not as many as one would expect !
July 24th, 2008 at 8:45 pm
hi, i’ve been watching all the past posts with interest.the majority of posts are reacting to tit tat , if you have a leaky roof , ford should bend over backwards to help , the only way i can see an improvement is that the ‘ford commitment’ should be what it says , forget the fix , supply a new model, exchange for a different car/model or full refund, then confidence might return, saying this i initally bought a mk1 version which had leaking and others issues, my dealer exchaged this for a mk2 version, build date march 08, this car has never leaked and is fab, cheers for now
July 25th, 2008 at 8:26 am
Good summary Roger G. I fall in to cat 2 and value the support and advice of those who are going through the process of getting a refund and value even more the advice of those like yourself and Vikki et al, who have been successful in their own disputes.
I have had my MK1 since April last and travel widely as part of my job in the South West and at least once a month up to the north west. I think that since I have owned this car I have seen maybe 4 or 5 CC3’s.
I know my dealer stopped selling them some time ago after they had to crush (commit) those that had been returned to them.
The truth is despite some posters referring to stats and % I’m not aware of any independent data that substantiates the view that this design fault in both the MK1 &11 has been resolved permanently. I know that this will trigger a reaction from some posters that the majority of cars fixed this year have stayed fixed, maybe that is the case, no one really knows do thye? but will this remain the case?
I loved my car, and I have only instructed a solicitor now to take action because of the 3 failed repairs and the downright deception of my dealer and Ford in selling me this faulty vehcile, not informing me of the recall or TSB, and telling me it had a permanent fix when it was just a blodge of gunk put in the seals.
So can all the Cat 1 & 2 please continue posting and don’t be deterred by the Ford spokepeople of Cat 4.
By the way as anyone got details of any resales, 2nd hand prices of either MK1 or Mk11’s. Searches on used car sites don’t even show any CC3’s for sale.
July 25th, 2008 at 10:37 am
Hi All,
That possible problem with the rubber not seating completely against the bodywork at the top corners of the windscreen is resolved.
The body shop Manager at my dealer has told me that is how it should be. Also, another poster on here has been told the same plus checked other Focus cars and they are all the same.
As for the posting by Dave H at 934 “isn’t every Focus screen the same even ones with roofs that don’t move?”
The answer is………Yes.
We had to have a new windscreen on our Mk 1 just 4 weeks after getting it.
I rang AutoGlass thinking that they would have a problem finding a new screen since the car was so new.
They said it was the first CC they had done but that it didn’t make any difference since the screen is the same on all Focus cars.
July 25th, 2008 at 11:47 am
From Roger G’s post I am in group 3. However I feel some of you would probably have me in the 3 - 4 overlap.
But I’ve seen this from a few posters now that they are sure Ford have people posting on this forum.
Well I put this challenge to you don’t be shy put names to the Ford people that are on here.
I’d love to know who you think they are.
July 25th, 2008 at 9:23 pm
Roger G, Yes we at Ford do look at this site from time to time , but may I just point out that as up to this month sales for the Focus cc are up by 42% compared with other manufactures in the uk for this time last year . This is a positive swing , with projected figure of around 12000 ccs being sold by the end of 4th quarter sales for this year . The answer to how many cars have been rejected comes to a grand total of just 6 . As far as any repairs that have needed to be carried , in which on any new model can suffer with teething problems ,only 5 other cars have needed to have work carried out for leaks , the others have been minor reports such as faulty bulb or wiper blade . All Ford cc owners know that Ford motor co are 100% with them . Thank you for taking the time to read this short message , Yours Alister Gill
July 26th, 2008 at 11:32 am
I second the above comment by Dave H as I stated earlier my only connection to the FORD motor company is that I have purchased one of their products, I’m sorry I have a car that works and does not leak and have been positive about the vehical, but there you are.
DC
July 26th, 2008 at 12:06 pm
I trade on line for shares and have done for years. Each share has several chat rooms where ‘pumping & dumping’ goes on to try and influence trading. a widespread practice is for fully paid up ‘market makers’ to post on them, often using unsubstantiated data to decieve. Everyone knows about the MM’s, their a pain and you can usually block seeing their posts. Their usually recognised by how quickly they respond to an alternative view of theirs and how aggressive and persistent and strident they are in their challenges.
It is a fact that Ford and Dealers are looking at this site as they are fully aware that a lot of good advice is being passed around by disgruntled CC3 owners that is not in their financial interest. They ahve clearly influenced the media to overlook this problem with the CC3. So they do have clout and influence and are prepared to spend money to keep this all quiet. I don’t think it unreasonable to therfore consider that we do have soem Ford watchdogs working this blog.
It is noticeable how over last few months that it seems whenever someone is critical of the CC3 that this immediately draws an alternative response. In many cases the response is obnoxius and rude and intimidatory from one or more posters. There has definately been a ‘campaign’ to villify and bully some posters, e.g. Vikki et al away from posting. In my mind these posts are symptomatic of a co-ordinated reaction similar to MM’s on share blogs.
Everyone has a right to air their views, good and bad on the CC3 on this site. But no one has the right to abuse or bully or intimidate or mock somoone who holds an alternative view to theirs. So Dave H, look at the way you automatically react on a regularly and frequent basis object to anyone who expresses a view that the CC3 is less than perfect, sometimes in an offensive way, and I think you will possibly see how you may pereived by many as being in cat 4.
If your not an agent of Ford, fine but that does not mean that others are not involved in trying to divert attention from the ‘fact’ that both the Mk1 &11 have an ongoing leak problem. And the fact that people who have one of these faulty vehicles are trying in all honesty to get a refund for something that is not ‘fit for purpose’ and look to others for help in how to achieve this.
And if your not a Ford watchdog then I don’t understand why you are so vociferous and persistent in challenging all and sundry who do have a faulty CC3. i think you have been asked why you take this line, I’m not aware you have actually answered this. If you have a perfect CC3, then fine, great for you, but not all of us do. But why do you have to keep tellign everyone about it over and over? What are you so stressed about?
July 26th, 2008 at 3:58 pm
Sandon, You have put so well what many of us have been thinking. Thank you
July 26th, 2008 at 4:11 pm
Update to my situation.
I have still not heard back regarding the mileage. Today the roof has been up and down a couple of times. 1st time perfect. 2nd time the passenger windon did do come up and the boot didn’t close properly. It was easily sorted by taking my finger of the control and putting it back on again. Odd though.
The CD player has started making a horrible grinding noise when it is switch on/off - I have removed all my CDs as a precautionary measure.
The climate control is also playimg up - it keep swtching off when on auto mode but doesn’t come back on again.
Tomorrow I am going for a second test drive of a Mazda 6 sport - I enjoyed it the first time round and am going back to make sure it is the car for me. It feels good not to think of my hard earned money going back to Ford.
Vikki, my car has nearly has 9000 on the clock. It had less than 800 when the fault was reported and leaked straight away again after the ‘fix’.
July 26th, 2008 at 4:13 pm
I know - my keyboard skills are appalling! Sorry to those of you who are perfectionists. I hope you get the gist though!
July 26th, 2008 at 4:40 pm
From a junior so called mole this is a thread I put on our happy CC site. Quote
“On certain other sites the CC takes a major slagging and the EOS is a thing of wonder, But today I give you a quote from Honest John in the telegraph today.
“There’s loads of room in an Eos with the metal top raised, but hardly any with it furled and stowed in the boot. The multi-part roof construction means they can be prone to leak, too”.
So ya boo sucks to the VW squad.
Yes I know the CC has problems but so do the other makes, I owned a MG midget in a previous life and even with BMC build quality it did not leak. Its a shame that Ford has missed out on a winner as the car itself is great to drive, I come from a soft top BMW and find it a much better car.
I just hope that the owners switching to VW get a great car, with no problems or if they do VW customer service hopefully is better than Ford.
DC
July 26th, 2008 at 4:51 pm
‘ya boo sucks’!
I’ve heard it all now!
This is turning into a playground.
July 26th, 2008 at 7:38 pm
Sally ,For hevans sake your starting to sound like TopGear Alloy Wheels,s very own Aunti Vikki, Now I dont think this sie is big enough for the both of you.
July 27th, 2008 at 2:51 pm
Roger G, you missed group 5; those people who ordered a Focus CC and get fed up waiting when Ford missed delivery deadline after delivery deadline.
There were quite a few of us in the early days, and we didn’t realise at the time what a big favour Ford was doing us in this way.
And Dave H, don’t worry, fresh meat will be along soon, I’m sure, for you to practice your social skills on. Ford have just, for the first time in well over a year, actually advertised the Ford Focus CC again, in the Style magazine with today’s Sunday Times.
Which means they are either very confident they have fixed it at last (although reports on here still suggest otherwise) or very foolhardy.
Dave C, it’s surprising what you can get in the boot of an Eos along with its roof. However, I will agree that there are things you can store there, but can’t get in or out once you drop the roof over them :-)
Early Eoses leaked initially because no-one realised how much attention was needed to keeping the roof seals supple with the special grease over time. Now the dealers and owners know this, the problems seem to be over. (Unless you know different?)
And with five sections, I’d agree the Eos roof ought to be less reliable than Ford’s 3-section one, other things being equal.
However, other things aren’t equal. German engineering versus Italian for one thing. And dealership commitment, it seems. I bought my Eos from the Gloucester dealer, Blades. Fabulous people to deal with, and I can’t recommend them highly enough.
July 28th, 2008 at 9:00 am
Does anyone else see messages on there email and then when they go to the site can’t them ?
Alister Gill Ford UK has just posted and has stated that only 6 CC’s have been rejected.
Either I’m going mad or he is been very Strange with his stat’s.
July 28th, 2008 at 9:26 am
No Janet I didn’t receive that one? I would say it’s someone trying to wind you up! If a “Alister Gill of Ford did write this. It’s complete and utter fabrication. He obviously doesn’t credit us with the sense we were born with! :=)
July 28th, 2008 at 9:36 am
Hi Janet,
I got the e mail from Alister Gill at 09:55, then yours at 10:01, but as you say I can’t see it on this site…
July 28th, 2008 at 9:37 am
Strange… I get things in my email all the time and when I look on the site there not there mind you they are normally quite nasty ones so I wonder if they get removed. ??? Anyway this was it
Author: Alister Gill Ford uk
Comment:
Roger G, Yes we at Ford do look at this site from time to time , but may I just point out that as up to this month sales for the Focus cc are up by 42% compared with other manufactures in the uk for this time last year . This is a positive swing , with projected figure of around 12000 ccs being sold by the end of 4th quarter sales for this year . The answer to how many cars have been rejected comes to a grand total of just 6 . As far as any repairs that have needed to be carried , in which on any new model can suffer with teething problems ,only 5 other cars have needed to have work carried out for leaks , the others have been minor reports such as faulty bulb or wiper blade . All Ford cc owners know that Ford motor co are 100% with them . Thank you for taking the time to read this short message , Yours Alister Gill
July 28th, 2008 at 10:13 am
Just a thought, did anyone else get the e mail from a Dave Moss? it hasn’t made it to this site yet, and I got the notification before Janets..
July 28th, 2008 at 10:14 am
I have just received the message from Alister Gill. and quite frankly I consider it a wind up! Iam sending a copy to the the dealer principal who is dealing with my claim . The statements made by AG are in complete contradiction to the to the facts ! Someone trying yet again to pull the wool over our eyes ! :=)
July 28th, 2008 at 10:28 am
Well I’m sure if you count up the number of rejected vehicles from this site alone it will come to more than 6! And this is just a very small spectrum of people putting their views down on “paper”…think of all those poor souls who don’t know about this blog or have access to the internet! For Ford to claim that just 6 vehicles have been rejected is utter crap and everyone knows it!! Maybe they have different names for rejection of vehicles though, buy-back being one.
July 28th, 2008 at 10:33 am
I have been considering going through the site to see how many people have had fixes, rejected their cars etc. In the light of the comments from Alister Gill,(quoted by Jante in 1973 but not on the site yet) supposedly of Ford UK I will now do that (and yes I am a sad B***ard). 42% sales increase on a year ago when they were not selling them at all? ha-ha. Only 6 rejections? ha-ha.
It must indeed be a wind up.
July 28th, 2008 at 12:33 pm
I think it is safe to say that Alister Gill isn’t a genuine Ford Spokesperson and the data he refers to is complete fabrication. Just shows how desperate they are.
What do his stats refer to anyway? The M1? The MK11, and if so over what period, what volume of sales etc….what a prat, probably one of the Ford Watchdogs who already post on here using another name
July 28th, 2008 at 4:19 pm
Re Midnight voice 1969 the comment about the boot size was a quote from Honest John not mine. As for German technology I usually only buy it BMW, Porsche 911 which I still have and the focus German tech with an Italian roof so yes that is the weak point. I know Ford were keen to sell CCs for obvious reasons, but VW’s attitude and Haveing had a rubbish BMW dealer with no local option I thought I would give the ford a punt. I knew about the leaks but not the extent of them.Still I got lucky and I am happy.
July 28th, 2008 at 5:24 pm
I have now examined all the posts on this forum and they make very interesting reading. The earlier ones, April 07 – July 07 are mostly about delayed delivery. Several refer to orders being delayed because of roof leaks, stops being put on by Ford UK and various other reasons. It is clear from these posts that Ford UK knew about the roof leaks right from the beginning, and held deliveries back so that the cars could be “fixed”. A number of people cancelled their orders around this time, and others got their cars but then started complaining about leaks ( see post 204). The first successful rejections appear in July 2007 (posts 223and 224). These are then followed by a whole range of people reporting leaks in cars that have supposedly been “fixed”. (see post 360). Cancellations continue to happen as delays continue (see posts 383, 385, 451, 454, 458, 481, 503, 507, 576, 578, 581, 591, 604, 670, 710, 765, 766, 786, 812, 814, 822, 827). Post 934 then says that Ford Cancelled all 660 outstanding orders. Rejections continue. Reports continued to come in of cars still leaking after “the fix” (posts too numerous to mention). Other rejections include post 266, 394, 404, 469, 478, 480, 494, 495, 498, 520, 527, 534, 575, 585, 645, 651, 660, 668, 691, 727, 730, 735, 745, 768, 770, 787, 830, 834, 866, 881, 883, 893, 895, 898, 899, 920, 957, 962, 968, 1083, 1089, 1102, 1118, 1141, 1159, 1160, 1172, 1183, 1194, 1223, 1251, 1262, 1265, 1307, 1387, 1407, 1425, 1437, 1464.
I stopped counting here as 1464 is mine, a total of 61 different people rejecting their cars. I have done my best by checking posters names to make sure there are no duplicates.
So, in reference to the post quoted in 1973 I suspect Alistair Gill is not telling the whole truth!
July 28th, 2008 at 8:02 pm
I took a call from the dealership tonight saying that Ford are sticking to their guns regarding me paying mileage. Apparently they are ‘clamping down’. I have now been asked to fax a letter to Ford Executive Office stating my case.
Roger, I don’t know where you find the patience. Fab.
July 29th, 2008 at 11:03 am
Interestingly, secondhand cars are now starting to appear on the Ford Direct website. They only appear to have CC3s, and all were registered in Spet 07 judging by the expiry date of the MOT, and all registered in Peterborough (prefix AK).
Does anyone recognise their care here? I have listed the registraion numbers, and the mileage is in brackets). At the end I have listed the dealer details.
AK57 DMZ (5260) petrol £14999 (Jennings Ford South Shields)
AK57 NVC (430) petrol £15800 (Brooklyn Ford Kidderminster)
AK57 NMJ (323) diesel £17485 (TC Harrison Ford Derby)
AK57 DRV (1748)petrol £17491 (Dagenham Motors, Edgware)
AK57 NMU (2586) diesel£17985 (TC Harrison Ford Derby)
AK57 NGX (2200) petrol £17999Jennings Ford South Shields)
One of these cars is at a dealers only two miles from me, I might just go and ask them about buying it and see what they say about leaks.
July 29th, 2008 at 11:11 am
I’d like to think that Ford wouldn’t dare sell on the leaky “unfixable” (their words, not mine!) cars. However, nothing would surprise me anymore. Just for the record then, my old number plate was LV57 RVW petrol in black with 2,194 miles on the clock. Worth about £1.50 probably by now! Was returned to Evans Halshaw in Bexley, Kent.
It’d best have been scrapped or else I was lied to once again by Ford and the dealer and I shall be none too happy!! (Although not a thing I can do about it now, except maybe track it down to a new owner if they have the nerve to sell it on and warn them of the problems I had with it!!)
July 29th, 2008 at 11:43 am
Another quick internet search easily found loads, and I mean loads,, of second hand CC3s at dealers all over the country. Interesting that only 6 of these are listed on Ford Direct, which happens ot offer a two year warranty. I can’t find yours yet Vicky, or mine (not that I can even remember my reg number, I only had the care a week).
Also interesting to note that Clarkson’s original review in The Tims now has 70 unfavourable comments attached below it on the internet version, and there are also several comments on the What Car review too.
The question that still needs to be answered, why are the motoring press completely silent, except in attachements to internet articles, about such a serious matter????
July 29th, 2008 at 5:37 pm
Well that got a few people thinking . not such person as Allister Gill , it was me Honest John
July 29th, 2008 at 6:01 pm
And your purpose was “Honest John”????
July 29th, 2008 at 6:37 pm
There no one as honest as Honest John.
July 29th, 2008 at 7:05 pm
honest john
WOW..all stand back in awe and admiration at your sharp wit and deep wisdom…..!!
July 30th, 2008 at 3:18 am
This site is turning into a very sad thing.DC
July 30th, 2008 at 2:32 pm
My car has been ‘fixed’ since last Friday, I have just been waiting for it to be transported to my local Evans Halshaw garage, can’t believe I have chased them today and apparently Ford have picked up another poor souls cabriolet from them, but didn’t bother to bring mine back? Doesn’t give much confidence to Ford’s logisitcs/common sense that they could have saved a journey…anyhow let’s hope when it is back it’s OK..weather has been so nice, bet it’ll turn when I get to drive it..*-)
July 30th, 2008 at 8:47 pm
Carole,
Hope your car is truly fixed!
Ford logistics is rubbish. THe first time mine was due to go in they collected the wrong car from a different address!
July 31st, 2008 at 2:45 pm
Back again just to report my new CC2 replacement vehicle has survived two serious downpours without a hint of a leak, the changes to the interior are good and I like the new colour
Unfortunately this afternoon it did let in some water,
left it in the driveway with the roof down and it rained…..
whoops
keep smiling
July 31st, 2008 at 7:38 pm
Hi Everyone,
Looking for guidence off anyone? Having had my “fixed” cc-2 mk1 back from the crc centre (promised it was leak free) for only two weeks,the rain came and it leaks worse than ever on the oppisite side to the original leak, Polar ford inform me they will replace my car for the new shape cc but i will have to pay about £60 more each month (on ford options) have told them im not paying a penny more than im already doing? The forms have been sent off today to start the process of replacing the car. Has anyone else had to pay out more money for the new shape replacement?? Hope someone can help. Jaye
July 31st, 2008 at 9:25 pm
Only mileage charges
nothing on Ford Options
August 1st, 2008 at 9:26 pm
Do not pay it Jaye……. Tell them no more and you want your money back. Read this list even people with the Mark 2 Focus CC’s leak
Ford have gotton tougher but so have we. This can’t go on much longer they are selling cars that are not fit for purpose. I say we start picking fords gates just so no one else get’s stuck with these crap cars.
I am going to start sending out emails and letters to all newpapers, phoneing radio shows and anyone that will listen. I have had enough. And the underdog always fight harder and I am so mad, a fight it was they will get.
August 1st, 2008 at 9:34 pm
Yesterday Dealer called to ask if they could inspect car again after nearly 6 weeks ago, rejecting car in writing .Dealership said Ford have asked to do another inspection as cars are being rejected , when there is nothing wrong with them , that seems tottal bollacks exuse my french .Anyway called Trading Standards , advised them of what dealership as asked for and drove to dealer to let him inspect car . Car had test and was deemed to be leaky .TS have advised dealer that my contract is with them and not Ford and to stop trying to stall and pay refund instead of them waiting to get paid from Ford before giving me my money.Dealer as now advised all will be compleat next week with refund. Will someone tell me how much will I get back and what will I have to pay for .
August 1st, 2008 at 9:50 pm
Hi Graham, you should receive a full refund of any monies you have paid i.e. the cost of the vehicle and any ‘extras’ fitted in other words you should get all your money back. The law states you should not lose nor should you gain, you should get back what you paid out! I am having similar problems too two fixes have nt worked but they want to try again rather than pay out !!
August 2nd, 2008 at 5:54 pm
we are about to pick up our new o8 cc3 on monday, after returning our cc3 58plate in june because of continual leaks. As many of you have mentioned, the excitment has gone out of this new purchase only to be replace with worry & if we are doing the right thing. we was given a full refund of all our money & really cant fault inchcape ford in wokingham. i will let you know how we get on although i think its going to be, some still leak & some dont. if we have the same problems again then i think were be going over to the ford kuga.
August 2nd, 2008 at 8:23 pm
Oh dear, my Mk2 (new 11th June 08) has sprung a leak today, quite a bad one above and slightly forward of the passenger door roof to windscreen pillar frame. About an inch of seal appears to have detached (I assume the butyl has come away, unstuck or was missing)from the metalwork creating a gap allowing water to stream through and under the internal seals allowing it to run down the windscreen pillar. Might be a one off fault specific to my car of course so I am not ready to denounce all Mk2’s as leaking and to be fair with a tiny amount of butyl and a syringe I could probably fix it it but I’ll leave it to Ford I think so long as they don’t have to ship it away to their special place for the remainder of the summer. I took a wander over the rest of the car and was quite surprised to see other seals seemingly detaching from the bodywork although no other leaks yet apart from the one I’ve already covered. Only a few weeks ago I was reporting that mine was leak free and only time would tell whether the seals would stand the tyest of time…. seems two weeks later I have my answer.
August 3rd, 2008 at 7:38 pm
Good luck on the refund. Ours started leaking after one month back in NOVEMBER 2007 and despite four attempts to repair we’ve been told we’ll may get a refund LESS an adjustment for mileage used. The mileage was 300 at the time of the first leak and is now 6000 as we had to wait for Ford to arrange for the specialist repair (curiously there’s a long waiting list)We were promised the refund a month ago and we still waiting !!
August 4th, 2008 at 9:23 am
Mark R - STOP USING YOUR CAR IMMEDIATELY! Insist on getting a courtesy car until your refund is agreed. The whole time you are using your car Ford will try to get mileage costs out of you. I can understand to a point where they are coming from with mileage costs but you should fight your corner and say that you reported the leak at 300 miles and therefore see if you can get back a FULL refund. I got a full refund despite them insisting on mileage costs but my mileage was just over 2000 and I left the car with them from the moment it started leaking really which put me in a better position for bartering down the costs they wanted to charge. My solicitor agreed that some money may be charged for mileage costs but it might be worth taking a small payment for mileage just to get rid of the car and get a refund and therefore stop the stress and worry of having a leaky car that can’t be fixed.
August 4th, 2008 at 9:26 am
I took another call from Dealership last week - Ford are now saying they want £250 towards the mileage. I have written telling them I have no intention of making any contribution. The car now has nearly 9000 on the clock. If Ford intended to claim mileage from me they should have told me in writing and then I’d have asked for a courtesy car. I have had only 800 stress free miles with this vehicle.
FACT: The car leaked the first time it rained. Ford are acting appalingly by selling cars that leak - all vehicles should have been thoroughly tested before leaving Ford and the Dealership.
Keep fighting
August 4th, 2008 at 9:35 am
How about we boycott car shows? I know there are plenty of them happening - the Focus CC Forum (Focusccforum.co.uk) is advertising spare tickets to take your car for £15 or something and to show it. I think those with leaky cars should go along and let the public know what a bad investment the vehicle would be. Tell them statistics and lead them to this site before they also make a bad purchase. I would be more than willing to contribute to the costs involved if anyone is brave enough to do this!!
August 5th, 2008 at 8:38 am
I’ve just had a thought (which is probably obvious to most but as I hadn’t thought of it until now maybe some others hadn’t thought of it either…. If Ford are threatening to charge mileage costs and you have done thousands and thousands of miles (therefore you may have to pay them?) don’t forget to take into consideration the mileage before you drove off the forecourt. At 11.5p per mile, my 15 miles on the clock would have cost me £1.73. Petty, but if they are going to charge mileage and be petty then so should we!!
Luckily I obviously didn’t clock enough miles to warrant paying mileage costs (and don’t believe that anyone should pay them anyway) but if you are unfortunate enough to have to then don’t get charged for miles that you didn’t clock up!
August 5th, 2008 at 2:40 pm
Thought I would post an update to my (1999). Car booked with Marshalls Kings Lynn next week for them to investigate the leak. They are not aware of any TSB (technical Service Bulletin) for the Mk2 by the way. Meantime I spoke with the supplying dealer John Gross in Ipswich to ask whether he had any Mk2 returned for leak repairs. Liam Hart seemed genuinely shocked when I told him about mine, he’s not had any Mk2 returned for leaks yet. Again asked him about any TSB on the MK2 and he wasn’t aware of any either. Then tried the Ford CC desk and they advised that whilst there were TSB’s out for the MK1 there are no present TSB’s out for the facelift (Mk2) and he checked that against my chassis number. Given the information advised Gary (see 1921)that there is a TSB out on the Mk2, I am surprised that the two dealers I have spoken with and the CC say there isn’t one. You’d have thought that a TSB would be dealerwide knowledge and certainly known to all at the CC. Very odd..
August 5th, 2008 at 3:13 pm
Richard,
If your car is booked into Marshalls in Kings Lynn, I’m guessing you live not too far from me.
I’m just 20 miles away in Holbeach.
Maybe we should meet up and exchange/share our experiences?
I spoke with Ford Customer relations today and was told by one guy that there is no Technical Service Bulletin out on my car.
However, he then put me on to somebody in the CC team and he said the TSB is out on ALL CC’s, both Mk1 & Mk2.
Gary has confirmed that the TSB carried out on his car (a Mk.2) is TSB 34-2007
‘e’ mail me if yopu wish: djcrawt@zoom.co.uk
August 5th, 2008 at 3:30 pm
The saga continues. When will anyone in the motoring press take any notice?
August 5th, 2008 at 7:04 pm
Hi all
We have had our CC3 2 litre diesel which we love and we are very lucky as the roof does not leak, since last September, right away it had a gear box fault with 1st and 3rd gears, Our dealer told us they would replace the whole gearbox but cut a long story short they only repaired it. Now we have a vibration when the clutch is fully depressed. The dealer is trying to tell us that all cc3 have this vibration.
Can anyone please let me know if this is right, as we did not have this fault before the gear box was repaired
August 6th, 2008 at 9:00 am
Hi Judith,
Ours has no vibration whatsoever. Is the dealer implying that if all CCs have a vibration that makes it OK?
August 6th, 2008 at 10:30 am
Judeth I have cc3 tdci and it is one of the smoothest cars I have driven and the gearbox is superb, no vibration what so ever , I thing dealer could be taking p**s if roof was as good as gearbox we would not be on this site.
August 6th, 2008 at 3:38 pm
Hi
Yet another tale of woe. My cc3 started leaking in March 08 approx 5 months after I purchased it. Went away for repair in June 08 and no surprise came back still leaking. The dealer appeared to understand and offered a replacement or full refund. As I love the car and was assured the facelift model does not leak I went for the former. Guess what, I am still waitng for ‘head office to process the paperwork’ but actually feel that Ford are stalling me. Will give an update in due course.
August 6th, 2008 at 8:30 pm
Hi Sally
Thanks for your reply, and yes it would seem that way. They are now waiting to try one that one of their sales man drives but surprise surprise he did not go to work in it today. We are saying that the test won’t be a true test as the sales mans cc has not had the gearbox out like ours. The dealers did deliver a courtsey car out to me today so thats a start, and we will see what tomorrow brings. Good news we hope.
August 7th, 2008 at 9:10 pm
Hi all
Today we had a phone call from our dealer to say that the sales car did not have the vibration and so they were going to strip down the gearbox and clutch, we will see what they find. To date we have not had any trouble the the roof leaking and we hope it stays that way. Will let you know the out come.
August 8th, 2008 at 8:23 am
Judith good luck!! Not acceptable for a new car…take no crap!!
August 9th, 2008 at 11:42 am
Still in negotiations with my dealers, Fords and my solicitor. I have been told to send pics of the ‘gunk’ that was put into my roof seals to this email address by Ford CSC dlrcrc@ford.com Does anyone know what the letters in the email stand for?
August 9th, 2008 at 11:56 am
Forget thta email, thye have given me a duff one as its just bounced back ‘not recognised’. Does anyone have a genuine contact email address for the Ford CSC?
August 10th, 2008 at 5:40 pm
hi i have just found this forum apon finding my boot full of water after i cleaned the car today, ive only had it 4 day’s. Tomorrow i will call the finance company and call the garage, not having this car if it is going to be an ongoing problem, no wonder they are going so cheap. The drive is fabulous but dont want a boot full of water every time it rain’s or i wash my car.
August 10th, 2008 at 6:19 pm
see auto trader focus cc,s with 3-4000 miles on clock £12,000 - £14500 even 08 plates
August 10th, 2008 at 9:42 pm
soz to upset you all more,tch derby mk2 cc1 £13995,mk2 cc2 £15995,mk2 cc3 £16995 all new and not registered ,have found some cheaper at fords of ashby ,so looks like the price for used mk1 will drop even more. May now wait and buy a mk2 in the spring as credit crunch looks to be biting,have not seen any news comments about mk1 or mk2 leaking other than on here,hope those with cars that are dry stop dry and enjoy driving round in a very exclusive car .
August 11th, 2008 at 9:37 am
Hi everyone it has been a while since I wrote.
The next part of my tale is the same as one other contributator on this site. I now have to take my car in for a water test to prove it is leaking.
My first question is this why would anyone put themselves through this if they don’t have to and my second is this a stalling tatic from Ford. All it is doing is makeing me hate them even more.
My car leaked at the first drop of rain and I have been waiting over 2 months now and I still have got no where. They certainly are not the fastest.
August 11th, 2008 at 12:18 pm
Ok guys had the car back now for 4 months after the fix and all is fine until I have noticed the drivers foot well is full of water but no leaks from the roof. It is in the garage right now (today 11 Aug) and they called to say they have no idea whats wrong they cant find a leak after doing water tests and its not the Aircon… Anyone else had the same problems?
nsclapham@hotmail.com
August 11th, 2008 at 2:03 pm
amg16 I think it would be foolish of you to invest ANY money in this car at all. Please read more on this website and learn from others experience that despite the almost certain exclusivity of the car, all that glitters is not gold and you could be sold a duff like myself and many others were.
Research, research, research!
August 11th, 2008 at 5:19 pm
i got a bargain for my cc-3 in aqua with full luxury pack and saddle leather, wind defector 8 months old, 6ooo miles 12,999 but ive got a bloody leak in the spare wheel area, took it to ford today and its had the new rubber tubing put on, so not sure where it’s come from. the car drives fabulous its the tdci 2.0 i love the drive its fab, we also have the new bmw 1 series and i have to say it drives better than the bmw. but cant cope with a leaking boot its going back just awaiting from garage to what they are going to do.
August 11th, 2008 at 10:26 pm
I have just put £500 deposit on a pre registered 08 MK2 11 miles, thinking I found a bargain.I am told by the dealer they cannot release the car until it has been registered for 3 months ? Tax reasons apparently but now I have been on this website I am very concerned.Is the car a cancelled order or can I not have it yet because it is having water leaks rectified ? Does anyone know where I stand regarding getting my deposit back . The salesman told me it is a genuine car and is not cheap due to any technical issues.I have not seen the car as the dealer is the other end of the country I thought that using a main dealer I am pretty safe ? I dont feel so confident now after trawling through this lot I wish I had read this first
August 11th, 2008 at 11:12 pm
Took my Mk2 CC3 to Marshalls Lynn for investigation into these leaks. Car arrived at 08:20 as required. Asked to see the workshop mgr and showed and explained in detail where I thought the leak was originating- he said well leave it with us and we will investigate. Phone call at 2pm from the very same workshop mgr to advise that this was not a job they could handle as they were not a body shop and therefore I needed to book directly with TC Harrison, Peterborough (special place) and have the leak investigated . Asked what investigation they had done. Answer, none, they weren’t qualified to look at the CC. Great so why did you bother accepting to book in the car and tell me at 08:20 that you would investigate only to tell me at 2pm that you had done nothing? No answer.. Arrived at 5 pm to find the war washed….nice touch, passenger door pull showing signs of shampoo residue so it had obviously leaked then… Complete waste of time. Wife and I take time off work for this outfit to wash the bloody car…….. twats!!
August 12th, 2008 at 7:48 am
Neil re post 2021
Yesterday I found the footwell on drivers side soaking under the carpet. My MK2 has never leaked through the roof, so was surprised to find the wet carpet. I thought it was water from wet footware as its been raining non stop for the last 2 weeks. However the amount is just too much for that.
DC
August 12th, 2008 at 8:07 am
RichardR, welcome to the world of the Focus CC!
August 12th, 2008 at 1:22 pm
Vikki, thanks for the advice but Ford have had the car since we returned it now nearly six weeks ago. We were not given a courtesy car either!! The customer care from Ford is shocking. Not once have we been called with an update and information is reluctantly given when we ring. They can’t get their story straight either. Wed 6th Aug we were told. “Your file was sent to a senior supervisor on Monday 4th and a decision will be made within 48 hours”. Funily enough it wasn’t. On Friday 8th we were told the supervisor was on holiday and had taken our file but to expect decision on Mon 11th. STILL WAITING !! If any one has any sense do NOT buy one of these cars. They should ALL be recalled.
August 12th, 2008 at 1:41 pm
OK I have had enough I am now at the point where I have just cried.
My car was booked in for a water test as ford say they wont continue with teh rejection process until it is done. I have no idea why as no one would put themselves through this if they don’t have to.
Anyway after 5 phone calls to find out what time the test will be finished (I was told an hour) Someone at teh garage told me the car had been booked in for a fix for the leak and would take 4 days.
I have refused for the car to be fixed and yet they go behind your back to do one anyway.
What are there next tricks going to be.
Vikki / Sally advice please.
August 12th, 2008 at 1:47 pm
At this point I would be crying too!
Right, my advice would be to call (again!), let them know that you are now seeking legal advice as to your treatment, the fact that a fix was attempted without contacting you, where you stand legally, where they stand legally etc. I would actually advise calling a local solicitors office and asking to speak to a solicitor who deals with litigation off the record and say that you would like to see if you have a case worth them taking on. A solicitor should be able to speak to you if not right away then this afternoon. Or call citizens advice (I have a City of London Citizens Advice Bureau number - 0207 236 1156 but calls only answered from 9.30 to 11am and only deal with local residents).
In the meantime, keep the letters going to all parties, Ford MD, your dealer, Watchdog, local newspapers and radio stations etc all cc’ing in your dealer every time.
Or if all that fails, take a trip to your dealer and refuse to budge until someone takes notice of you!
Feeling for you now hun, I’ve been at breaking point too.
August 12th, 2008 at 2:02 pm
Thank you.
I have spoken to a solicter but they say I must give the car back not take a courtsey car and we will be in court by January. I cannot afford to do that as I will still be paying off the first car and then I need another car for work.
They are to call me back I will give them 1 more hour and then I will call again. They have just called me to say they can’t get hold of anyone……
My only thing I hold onto to is the fact that Tradeing standards are looking into my case
August 12th, 2008 at 2:15 pm
I wouldn’t hold out much hope for trading standards, they wasn’t that great help with my case. My solicitor was my influence I think in the end, but as I work with solicitors day in day out and know a bit of legal jargon I think it scared them into admitting defeat in my case anyway.
Ok well citizens advice is free. You can even call them or send your case to them on line in an e-mail (www.adviceguide.org.uk) and they can fit in around you.
I would like to say that you should get a hire car and charge Ford for the time you have it…but wouldn’t advise you to do it unless you can afford them to say get stuffed at the end of it…
Did you get the car on finance? If so, stop making payments immediately, call the finance company and explain the position to them. My finance company fought my corner, and could even have been brought into my case against Ford as a third party if it had gone to Court!
August 12th, 2008 at 2:23 pm
Hi Janet,
Sorry to hear you are having such a hard time. All I can say is what I would do if was me.
When you speak to CRC tell them that under no circumstances are they to touch the car (it’s your property not theirs - I seem to recall you saying you’d paid for it in full?) Explain that the original fix didn’t work, that you have no faith in Ford or the car and that is completely unacceptable. My information (and it maybe be out of date) is that the Operations manager at CRC is called Gary Edwards, demand to speak to him and refuse to hang up until you do. 0800 166 166 - this is the free number someone above posted.
I also have a fax number for executive office - it seems they make all the decisions. It is 01277 252834.
Stay as calm but firm as you can - do not let them wind you up. Good luck.
August 12th, 2008 at 2:36 pm
Second time lucky first one did not post.
I have just faxed tradeing standards teh list of repaires that was untaken on my vehicle before I paid in full for it without them telling me anything about it.
We havea bloke in NI who deals with this sort of thing and always get results
http://www.bbc.co.uk/northernireland/nolan/storycapture/
I am going to write to him but so what if it is NI based the probelm is UK based so give it a go. The more we shout about this the more people will have to listen.
August 12th, 2008 at 3:43 pm
I have been reading through these posts and have found everyones experiences useful, but it leaves me thinking do all CC’s leak or is there just a ‘bad batch’?
The reason i came here in the first place is because i am considering buying one myself. Fortunately i have the benifit of working for ford so i can get some discount, but even so, i have seen the CC2 advertised to RETAIL CUSTOMERS for £13,495? Other dealers seem to have similar offers (around £14000) Although when i spoke to my local one they couldnt believe that these are selling so cheap, the guy even told me they must be selling them at a loss (not that i’d believe a car dealer anyway…)
What i want to know is, why are they selling them so cheap? The dealer told me theres a lot waiting in the holding compound but even so, is it because there are so many problems?
August 12th, 2008 at 4:59 pm
Can anyone who has bought a mark 2 cabriolet recently let us know there view points good or bad, we have one on order collection end of sept and need to make a decision as soon as possible whether to go ahead or not, we love the look of the car but the shine has been taken off somewhat looking at this website. We have been told by numerous dealers that leaks have been fixed on mark 2, others have told us still slight problem but nothing like mark 1, please reply with your experiences.
August 12th, 2008 at 5:18 pm
hiya Gary, i just took my cc-3 to Ford yesterday, they tell me it has got all the new tubing on and mine was built in Oct 07 but must of been sent to be sorted cos of leak’s my cc is fab but i got a spare wheel well, full of water cos i washed it. They tell me today Renault are actually bringing a dvd out on “how to wash your car” due to them having problem’s im not sure wether to believe them or not, if i was you dont go spending anything over the odd’s on a cc, buy it at 6 month’s old or pre reg. If you do spend 20k on it, you will regret it as it will loose thousand’s.try for a 2008 version they reckon that after that they identified the problem’s good look.
August 12th, 2008 at 5:19 pm
Gary,
Tere are a number of posts above that talk of problems with the MK2. Others are happy. The overriding issue is the dire customer service that Ford provide, if you are one of the unlucky ones and something does go wrong you’ll get to experience just how bad it gets for yourself.
Why would you do that?
August 12th, 2008 at 7:04 pm
I had my CC3 Mk2 repaired last week at Fordthorne in Cardiff. It went in on Wednesday to be repaired Thursday - it was ready Friday but the Service Manager asked to keep it until Saturday afternoon as the weather was bad and wanted to road test it.
I collected it saturday afternoon in the pouring rain - no leaks. I have travelled 630 miles since then (work!) through horrendous rain and wind - no leaks!! I am delighted at the excellent service I have received from Graham at Fordthorne (Cardiff). He kept me updated at all times about the parts situation and I am glad that it didn’t have to go to ‘that place!’
I was also provided with a CC3 courtesy car.
Lets hope it continues to hold it together.
August 13th, 2008 at 9:57 am
Well I took my car for my water test today that I was told by ford that I had to do before tehy continued on with the rejection process (What a waste of time).
When I got there the manager of teh service center could not have been nicer. He was sorry I had to go through all of this. When he looked at the car before the test he shock his head and said “a blind man can see this car leaks” He tested it for about 5 mins came back and said I’m not wasteing your time anymore this car leaks and everyone knows it.
Now I wait and see what the next game ford play with me.
August 13th, 2008 at 10:13 am
Janet hopefully this is the first step in rejection then - Ford finally admitting fault. This will go in your favour so now the badgering really starts! I say keep ploughing on with the telephone conversations asking for the resolution of the case and demanding a full refund which is well within your rights. If they kick up another stink tell them that they have admitted fault and therefore you are due a refund asap. They should be bending over backwards for you now and tell them that too. Explain the distress and upset this has caused you, list the days you have spent dealing with your car when you should have been at work/with family/celebrating your new vehicular purchase! Really stick it to them! Far from this being a negative point, this is in fact very very positive for you. Chin up!
August 13th, 2008 at 10:34 am
Thanks Vikki, I will keep at it.
I am waiting for ford to say we can fix this !!!!!!!
They have already had a go at it and failed.
I will keep you updated.
P.s. The service center I was at today did say they had not had any of the new model in for repaires.
Which is a good sign for Gary.
August 13th, 2008 at 12:03 pm
Janet. DO NOT let ford go down the fix route. Insist on a rejection. That is your right. I sought legal advice and because I had agreed to the first attempt to repair I was informed (by solicitors) I had to allow further reasonable attempts to repair. It was as if I had waived my rejection rights. Only after four attempts (and ten months later)ford are now considering my refund. I’ve not had a car for six weeks and no money!! I’ve stopped payments and am now being threatened with bailiffs. This firm are complete bandits. Good luck. To the other who have been told by dealers the mk2 does not leak, Do not believe them my dealer sources tell me they have had problems with these to. Janye I hope you will be one of the lucky ones. Sadly I don’t think your resale value will be great. Here’s hoping
August 13th, 2008 at 5:34 pm
My cc goes back at the week end, have to say “Chris” at Motorpoint in Derby has been fantastic about refunding me. my money back for the car even offering me another that has been water tested. I just darnt go ahead with another due to the problem’s. I was also lucky that taking a hire purchase agreement on the car that the car has to be in perfect working order for me to make payment’s and it wasnt, so good luck to any of you also trying for a refund, i had only had my cc for 4 day’s before noticing a leak.
August 14th, 2008 at 8:56 am
Just for a laugh we should all play spot the next leak in our cc’s.
I am the sole driver of mine so no need to ever really look in the back but did today and noticed a few drops on the back side panel actually more like a couple of small puddles. so investigated more and found a puddle in the back seat beside the speakers.
It seem’s to be coming through the main folding roof seal. So added to the the other leaks in the car that now numbers 4 different places.
You would think I would be mad but nope! nothing suprises me any more with this car.
August 15th, 2008 at 11:10 am
OK now for the latest just got call from Ford
They asked how I got on in my water test….. Felt like saying “great thanks - had to take time off work to prove that my car actually leaks and guess what it does” anyway they said even though the car is going down the rejection route they want to fix the car as they can’t afforrd the car to get any worse for warrenty reasons and would i take the car to be fixed and it is away for 4 days.
I said NO! As I could not understand why now they are worried about this car getting any worse when I reported the problem 2 months ago.
I told them the best why to make sure they do the work on the car is to refund me my money and then they have all the time in the world to work on it. However that then worries me - Are they going to sell it on ? What poor sod will then have the problems.
Anyway now a manager is to call me back as I wont take the car to be fixed. So I expect a call in about a week.
August 15th, 2008 at 11:37 am
All I can think of doing is putting your number plate on here when you reject the car as no doubt Ford will try to sell on. I smoked in my car so I doubt they would get a good price anyway as it was stinky! lol
I say you have a choice now. Either hand the car back, demand a courtesy car and therefore leverage over your rejection, or keep the car and pursue the rejection but don’t use it (this will only add miles on the clock which you shouldn’t have to pay for but may be forced to just to see an end to the matter).
The choice is yours.
August 16th, 2008 at 5:41 pm
Well its been ages since I wrote on this site. Funnily enough my CC still leaks after nearly a year and flooded in early July after apparently been fixed, its apparently been fixed since after going into the service repaire centre but guess what rain still comes in. After arguing with Ford on many occassions I am praying they are going to finally let me reject the vechicle. It is ridculous the amount of time I have spent going to and fro to garages and waiting in the meantime. It shocked me the other day to realise I have driven 7 different cars since I got mine, this is shocking. BOO FORD!!!
August 16th, 2008 at 5:51 pm
cherly, so glad ur getting it sorted, could you not of rejected the car straight away, as soon as you saw any water, mine goes back tomorrow and i got about 4inches of rain water in my spare wheel hold now, no way of getting it out unless u mop it out. i rejected it after 4 days of owning it, u reject the car and rescine the contract. not even letting them try and put right, if you let them try and put it right, its like you know there are problems but it may be an ongoing thing. making it harder to get a refund.
August 19th, 2008 at 1:31 pm
It looked like I was taking the car back tomorrow in return for my refund. Ford have dug their heels in regarding the mileage and I was told that no charge for first 6000 miles and 9.8p per mile for 6-10000, 10000 and over 19.6p per mile an no negotiation.
I am now being told that Ford may not honour this as the offer has now changed since it has taken so long to reach agreement! Their delay not mine. I am now waiting for confirmation of package. Argghhhh!
To add insult I was also told that if I dropped the car off tomorrow they would post me the cheque!!! I explained that the only way I would hand the car over was if I cheque was handed accross in return.
August 19th, 2008 at 1:49 pm
Sally P to me this sounds like not such a bad deal! I was told at the beginning of negotiations that I would be charged 11p (approx) for each mile over 1,000 so it now all depends how much you want this to be over and done with. If you are willing to dig your heels in and not to give in then it could potentially go on for another few weeks/months but you could possibly get a better result. If however you are feeling exhausted by the whole experience and just want it over with (which I hope Ford are hoping you will be!) then you could accept their offer as it doesn’t seem so unreasonable compared to what I was offered!
Again, I didn’t accept their offer and ended up with a full refund, although with only just over 2,000 miles on the clock it wasn’t much of a sacrifice on their part to let me off of the mileage costs, only £100 or so.
But others on here have walked away paying no costs so it is entirely up to you! But well done on negotiating so far!!!
August 19th, 2008 at 1:50 pm
p.s - don’t drop the car off without receiving a refund! It leaves you with nothing to negotiate with!
August 19th, 2008 at 2:05 pm
Dealership has called back to say the offer still stands. If they can get the cheque ready for tomorrow I’ll be dropping the car off then if not it could be Thursday or Friday.
Vikki, if Ford customer service had been good or even just OK I’d say it was a good deal. The fact that their service is so appalling makes their offer just about acceptable.
August 19th, 2008 at 2:13 pm
100% agree with you! In fact if I’d been treated well from beginning to end I may have been inclined to take their offer too but as I was made to feel like I was in the wrong the whole time I told them to stick it too!
Let us know what happens!
August 19th, 2008 at 3:56 pm
I purchased a new CC3 in April. Have had a nightmare with the dealership and also with the specialist CC3 repair team. Faulty roof censors on May 8th and a leaky roof. Problems have taken until AUgust 7th to rectify - at which point I have found that by letting them repair I have weakened my legal position! Seems that by being reasonable you get no-where. I am trying a final time to get sense from the dealership as the specialist CC3 team have pffered a derisory ‘goodwill gesture’ which I have rejected.
DO NOT BUY A FORD CABRIOLT!
August 19th, 2008 at 5:44 pm
Hi all
I have not been on until now as the; dealers fitted a new clutch in my car to get over the vibration on the clutch pedal, but now we have got a judder on the clutch when in 1st and reverse gears. So today, and please don’t laugh but they have told us that they have rubbed the high spots of the clutch plate with emery paper. We have been in the garage trade for 30 years and we lost our rag and said that we feel the gearbox has been damaged when they revomed it last year the repair the gearbox and this has cuased the high spots on the clutch. We have been onto CRC without much luck. Tomorrow we are going to get onto trading standards. The only good thing about our CC3 is that the roof does not leak as yet. I will keep you updated. Has only one got the e-mail address for CRC please.
August 19th, 2008 at 7:51 pm
Finally had an offer from Ford of a “full” refund less £110 for mileage used. I have consulted with my solicitors and this is considered a legally acceptable practice. Personally I don’t agree and think more goodwill would be gained by waiving this. Sadly given Ford’s track record we bit their hand off and now wait for the cheque. Anyone out their with a none leaking CC interested in buying a windbreak and/or a space saving wheel (with jack and fitting kit)Ford refused to refund for these as they were after sales products. Not quite a FULL refund then!!
Anyway I’m off to negotiate a good price on another new car, NOT A FORD I hasten to add, I’ve heard good things about Toyota! Keep fighting for your refunds for those leaking goldfish bowl Focus CC’s
August 19th, 2008 at 9:28 pm
Hi Mark
I am glad that you are getting your refund and good luck with finding a new car. Please could you let us know how much you would like for the space saving wheel with jack and fitting kit as we are luck enough to have a non leaking Focus CC
August 20th, 2008 at 11:27 am
I purchased my brand new Focus CC from Evans Halshaw in Poole on the 30.11.07 - I reported it was leaking on the 1.12.07 it took until April 08 for it to be sent to the specialist centre to be repaired - in May I reported it was leaking through a diffent joint to the company that have taken over the franchise Englishes and rejected the car I have called written to receive reassurance that it was in hand I’ve asked for the protocol in writing - Ford Customer Relations tell me the process has not even started - what next any advice?? I WANT MY MONEY BACK
August 20th, 2008 at 2:28 pm
Been a few days since I wrote.
Guess what folks since refusing to have a repair done in my car I was meant to get a call back on Friday from a manager - and you have guessed it NO WORD.
If anyone has seen the News Belfast has had dreadful rain over the passed week and my car sure as hell did not like it.
August 20th, 2008 at 4:22 pm
Hi Mark, could you let me know how much you want for windbreak, spare wheel etc on giuliacol@yahoo.com. thanks
August 21st, 2008 at 8:31 am
Jonh Paul,thanks for your comments. I did try to reject in December but it fell through and they had apparently fixed the fault and it had not been into the service repair centre so I couldnt reject. The cars had 6 attempted fixes and has to go back into the garage to get evidence of the water leak (3rd time this week), despite having the paperwork they are sending a pick-up to get it as I refuse to drive it. The seals the service repair centre have put on is shocking and scratched the car all over, don’t let them take it to Sunderland service repair centre. My plan is to stop the direct debit before they take any money and dump it at the garage as I refuse to get it re-taxed. I will have to borrow a car for work from family as I need my money back to get a new car. Ford are rubbish and so are their CC’s!!!!!!!
August 21st, 2008 at 2:04 pm
Cheryl, be very careful. If you stop your payments before agreeing a settlement figure there is a good chance you will end up blacklisted for credit. Make sure you call the finanace company to discuss before you do anything. My experience is that you can expect to get your deposit and all instalments back in the end.
Please don’t think I agree with the strength of feeling beghind what you are saying - I’m 100% with you. I simply wouldn’t want you to be affected in the future because of Ford’s appaling attitude to it’s customers.
August 21st, 2008 at 2:06 pm
Giulia, you seriously brought one of these cars knowing all the trouble they can be? Astonishing!
August 21st, 2008 at 2:07 pm
I stopped my payments first as Ford wouldn’t accept that I wanted to reject until I done something “pro-active”. I then called my finance company and they took up the case for me, luckily my cheque was received before another payment was due so I didn’t get in trouble or blacklisted etc.
My finance company were very understanding and said that they knew Ford were slack at giving back refunds etc so if my payment date had passed they would have followed up with Ford and not myself and given me a few days “grace” to sort something out. Had it come to it I probably would have arranged for a payment to be made just so that I could get my refund quicker and to avoid blacklisting.
August 22nd, 2008 at 11:42 am
Matina,
Odd, you post isn’t showing here???
Anyhow. I’d suggest reading though some of the posts above. There is lots of advice. Starting point is to write to Dealership detailing your intention to reject the car. I understand there is a letter on the trading standards website that you can use as a template.
Your contract is with the dealer, not with Ford. I only learnt this lesson after getting to the end of my tether with the Ford CRC team. I don’t deal with them at all now - the dealer is the intermediary and that is how it should be. The CRC team at Ford are the most frustrating people in the world to deal with - I think they are specailly trained!
Don’t expect the process to be over quickly. I signed ‘assisted by back’ forms two months ago to kick off the process and am only nearing the end now! And others have had the same, long drawn out experience.
Good luck!
August 22nd, 2008 at 8:12 pm
Hi Sally P
Actually I bought my car in April on the spur of the moment - fell in love with it in the showroom and bought it on the spot - did not know anything about it……only discovered this site after a couple of months and could not believe what I was reading. I would certainly never have bought one had I known the problems others have gone through. I now live in fear of leaks - fingers crossed!
August 23rd, 2008 at 12:22 pm
I bought leaky ford in April 08 after specifically asking sales rep about leaks and being told by him that leaky vehicles had been recalled and rectified. car leaked as soon as it rained and ive had nothing but hassle since. slaes manager at Peoples in Liverpool refused to take car back despite my returning it as unfit for purpose- he went out of office to contact fords ‘legal department’returned and said thatI was obliged to let them try to repair it…. foolishly i believed this and gave them a chance. As they did not arrange repair or contact me ive had to pay a solicitor £500 to intervene and peoples have finally taken it for repair -over 3 months later BUT Peoples cant tell me where its gone to or who to contact for progress. strangely when i suggested that the transporter driver might have some idea where he was taking a car to for repair sales manager wasnt sure that he would know - doesnt that inspire confidence in the dealership who still sell focus cc
i will write to ford at address on this site and intend to write to consumer groups too. i am dissatisfied with ford and their dealerships big style! Am gathering energy to look thruough this site properly for advice
August 23rd, 2008 at 3:32 pm
At last my cheque arrived yesterday. For those interested in my windbreak and space saver. They cost me £450 and are brand new. I’d like £300 ono.
contact me on mark.rutherford@btinternet.com
Good luck to all waiting for your refunds keep the pressure on the dealers and don’t let them fob you off with excuses.
August 24th, 2008 at 9:42 am
Just a question which may have already been asked and answered,can some one tell me should I expect my dealer to refund my money or wait for Ford? I’m confused, I know I bought it second hand from Evans H, but I can not understand why they won’t by it back from me as a good gesture, I even said I would be willing to buy another car from them though not a Ford car… they have said they are not allowed to, and that I have to wait for Ford to deal with the ‘paper work’… surely Evans could take it off me and deal with it…I still think they knew the history of these cars so sold me a rubbish car..
August 25th, 2008 at 8:46 am
Quick update…..
Car went in 2 weeks ago for water tests. Ford called Friday week ago asking how I got on I said you tell me you have the forms. I refused to take the car to be fixed was told a manager would call me back that afternoon. Following Thursday I called Ford as no call from manager. Got told no-one could talk to me and would call me back. They did but I missed call on Friday so I called back took the guts of an hour and on hold with annoying music to get through to someone (manager not avaiable) GUESS WHAT….. THEY say they never receieved the forms that my car leaks like a fish. NEARLY 2 WEEKS AFTER THE TEST. It takes me to chase everything even though they were talking to me a week earlier about the forms they never mentioned they had not got them. My dealer says they were sent and I had to get them re-sent.
It simply amazes me that a compant of this size seems to get nothing right. It has been nearly 3 month since my car started to leak and I have got no further on. I am now thinking why are they so difficult to deal with no-one could be this slow or this bad.
August 25th, 2008 at 9:20 am
Hi - I’m currently in the market for a CC and have narrowed it down to the Focus CC and the VW EOS. Given all the comments on the Focus, have any of you cancelled your Ford and gone to VW EOS, and if so, what are your experiences?
I am really torn at the moment between the two - each have their own positives / negatives but none enough to sway me. Obviously if the roof has a problem on the Ford and the delivery dates are still finger in the air… then that will most def sway me to VW…
Any comments greatfully received.
August 26th, 2008 at 10:59 am
I have had a Focus CC3 that was like a goldfish bowl on wheels, DO NOT PURCHASE THE FOCUS CC3! I now have an Eos that I am entirely satisfied with. If nothing else, the customer service at VW is second to none!
The EOS is a much better build and is more to be compared with the Volvo C70 than the Focus!
August 26th, 2008 at 12:34 pm
update from post 1224 March 31st, 2008
prev post follows…
Australia…Been back 4 times for fixes each promised to be the one that will fix it…still leaks…(I laugh (what else can you do except cry!!!) at prev post that mentions “like chinese water torture” How true as only us with leakers know!!!)
I have asked FCRC (ford customer relations centre) for a replacement with new model or full refund…20 days 3 emails 2 phone calls, still waiting for an answer. Will take it up with consumer affairs soon as they said let Ford fix it 3 times and then they will have to refund or replace as repair hasnt worked. Will update when further news develops.
prev:
post 1224 “Bought a Ford focus cc in Australia…pointed out I did not want the version that leaks…I said is it the fixed version here…. and is it mk1 or II? Ford said it is called Focus CC LT over here and were not aware of any issues with our versions….2 Weeks after delivery GUESS WHAT $#^%#% water drips on my arm when raining!!!….and they told me ours were OK before I bought it….I can’t believe it :( “.
August 26th, 2008 at 6:11 pm
Carole, the dealer is responsible for refunding your money but will delay until Ford agree. Try getting a solicitor to send a letter threatening legal action to recover your money and give a date by which they must pay, However you must be prepared to follow this threat through.
Diane DO NOT BUY A FORD CC - Get the EOS if you must by a CC. I’ve heard they have had a few leaks BUT nowhere near as many and their customer service is excellent.
Janet we ONLY got a quick response when we stopped our payments to Ford Credit but be warned this action is a breach of your credit contract so you must restart payments before they sue you.
Advice to anyone. If this car leaks soon after purchase reject the vehicle immediately and insist on the refund. It is a legal right. IF you allow the repair then you are waiving that right and will have to allow several (at least three) attempts to repair. None will work and you will have the headache of chasing Ford for updates. Better still DO NOT BUY A FORD!!
August 26th, 2008 at 7:54 pm
Well, it’s finally over. I picked up my cheque yesterday (full refund) but had to hand over 9.8p per mile for those miles I had done over 6000.
If there you are reading this whilst considering buying a CC then I have one piece of advice
DO NOT BUY A FOCUS CC.
In actual fact the service at FORD is so bad I do not think I will ever buy a Ford again. If they made a documentary about all the experiences on this forum I am sure people would think it a spoof.
The registration of my old car is EF57 HUJ, it is a Grenadine (red) CC3 with 18 inch alloys and rear parking sensors. Not only does the roof leak but it creaks badly, the climate control doesn’t work properly and the CD player is making a horrible crunching noise. BEWARE.
As Mark says
DO NOT BUY A FORD!!
They treat paying customers with utter contempt.
Good luck to Janet and all of you who are trying to get a refund. Also thank you to all those who have offered advice and support both via the forum and via email. Your help has been very much appreciated.
August 27th, 2008 at 7:38 am
Thanks Mark,
However the dealer said they are not allowed to buy it back? and that I have to wait for Ford to make the decision. After the first ‘fix’ it came back to me with 2 more leaks which are worse than the first one,it leaks at the back, right in the path of the speaker where the water collects… When I took it back to the dealer for the water test and told them I do not want the car anymore, they sent all the relevant paper work off to Ford, a few days later they called me to say I have to take it back again for a further water test so they can take pictures..I think this is just stalling, apparently Ford keep changing the ‘rules’.. All I know is I want my money back so I can buy an Eos which I’ve seen and like… I don’t ever want to buy a Ford again and I am telling people about this, you’d think Ford would want to proctect what ever reputation or credibility they may still have 8-(
August 27th, 2008 at 8:10 am
Need urgent information, had 07 plate cc2 leaked got my money back. Thinking about buying 58 plate advised by most garages that leaks are sorted IS THIS TRUE????????
August 27th, 2008 at 12:25 pm
Update - STILL WAITING ON CALL BACK FROM A MANAGER FROM THE CC TEAM IS THIS A WORLD RECORD NOW.
Sally I am really pleased your hell is now over for you.
August 27th, 2008 at 1:17 pm
Steffi don’t believe the lies!! Ford (and car dealers in general!) will say anything to get a sale, especially in this financial climate. Surely you should have learnt your lesson after the first time???
Sally P very very happy for you getting your refund! Well done for sticking it out as long as you did!
August 27th, 2008 at 2:39 pm
Thanks Sally P. I spoke to my finance company and they reiterated what you said, I will keep my payments going as they reckon I will get the money back. Fingers crossed. Downside is the rejection is delayed due to the service repair centre damaging it, incompetent idiots, and having to wait for Ford to decide whos paying for damage. My advice to anyone who’s car goes into the service repair centres is check the seals and make sure there is NO black sealent on the car before you take it back, also point out your body work before you hand the car over so you can get them to fix scratches, as mine came back covered in them and still leaking.
Hey ho rejection here I come.
August 27th, 2008 at 9:36 pm
Got ours in July 07 and has leaked from day one.
Supposed to have already had “fix” - then had another “fix” then spent three weeks at repair centre and still leaks. Also has black gungy sealer coming out of it more and more as time goes on. Also gets really bad condensation (inside) when standing alone on the drive with no one in it. Have rejected it three times - dealer said we could have our money back - Ford refused - then said we could have like for like part ex - but inside of Mark 2 looks cheap and nasty and not a patch on the original models. Also - I bet it leaks if not now then in time!
Just been speaking to Ford Credit who have approved the final rejection - but say the Ford Motor Company will not allow a refund. We have fallen out with our dealer as they have been totally useless and keep saying they cant be out of pocket. They have offered us part ex for a different car - but want us to pay more money! Finally today had another call from a guy called Andy at Ford who said they do not give refunds and where did we get that information from?
We also have a copy of an internal ford email stating that if the final repair fails cars will be taken back and customer compensation offered. Dont believe any of it - every time you speak to someone they deny everything and chuck you back to your dealer. Ours just wants another sale and more money.
Looks like we are pursuing a legal route - after we have driven down to the “Customer Relationship Cente” next week and presented them with our very thick file of correspondence etc (none of which they have ever replied to!) Its been over a year which is why they dont want it back - although they deny that and say they just dont do refunds. All evidence above to the contrary. I think they just make life difficult hoping we will give up, No chance!
What a mess! Will never deal with Ford again
August 28th, 2008 at 11:03 am
Wow I can’t believe you lasted a year! I would be bald from pulling my hair out by now! Good luck with the rejection, and tell Ford if they ever deny refunds again that they gave one to Vikki Watts, reg LV57 RVW who got her car at Evans Halshaw in Bexley, Kent on 15 December 2007 and received her final cheque (aka refund) 6 months later.
August 28th, 2008 at 12:44 pm
Hello again,
I am pleased to say that after my repair my CC3 MK2 is still leak free - and boy has it had some testing these past few weeks with the weather we have had!
Fordthorne in Cardiff were excellent in the way they dealt with my issue (Graham in particular) - it might have something to do with the 12+ cars my family and I have bought from them!
I will update you if the problem rears its ugly head.
Good luck to everyone - the car is brilliant when 100%.
August 28th, 2008 at 1:32 pm
I am absoultely gutted. Bought a new Ford Focus CC after being told the leaking problem had been fixed. It has not!!!! My car has been in the garage more than I have had it since the beginnig of July - it is wet through - and Ford cannot fix it - I want my money back but as I have done 7000 miles in it not sure where I stand - I appreciate that I would not get the full amount due to the mileage but do not want the car any more. I keep crying - just want them to take it away. i wish I stuck with my trusty Fiesta! Please don’t buy one of these cars - you will regret it.
August 28th, 2008 at 5:05 pm
Update on the wet footwell on drivers side of CC. The drain pipe had come off the AC and was draining into car. Was fixed OK by dealer, it was also a known fault on other Focii.
August 28th, 2008 at 7:36 pm
Update on my post on 28th August.
Bald doesnt come into it. Add onto the issue the £300 we lost in hire car charges to leave a car at Gatwick for three weeks mid january because date not take the CC3 and leave it outside for three weeks. They would not approve a hire car because my car was not booked in for repair - they could not book it in for repair (last December) as no one was trained to repair it.
Today a further call from Andy at Ford Motor Company (not Customer Relations - they have closed our file) He has referred to the Senior Management Team there and states THERE HAS BEEN A CHANGE OF POLICY AND NO MORE REFUNDS ARE BEING OFFERED - DESPITE OURS BEING ONE OF THE FIRST CARS REPORTED WITH A FAULT ON THE 22ND JULY LAST YEAR! They are also not bothered about the copy of the internal email we have clearly stating the process for the enhanced repair and the offer of rejection and compensation when this fails. Everyone we have spoken to seems to deny the existence of this communication which is now with our solicitor. After half an hour of arguing I then rang that De Waard guy and got passed to someone (one of his lackeys) who said that in no way would we get a refund as the car could be fixed ( like how - I ask myself - unless I drive round all day with one of those plastic car covers on). I quoted this website and the bad reviews on the What Car website and she said they take no notice of these entries and when we also said we would contact the press she said that they are not bothered what the press write either. So - I have today spoken to our solicitor again and who agree I have a case and have instructed them to act. So the strategy for Ford now is to change their policy whenever they get into a corner. They also deny there are any problems with the Mark 2 model - or that you can pick up new CC’s with drastic discounts. Why!??? And are they all terminally stupid.
I am just about to write to them, my dealer, Ford Credit and everyone else involved in this sorry mess and tell them to only communicate with me via my Solicitor ( which will be a first as they have hardly communicated with me at all anyway. Phone bills, lost time in travel to dealer, petrol, hassle etc - £££££££££.
I will not be happy with a pure refund now - I will be looking for compensation as well. This one could run and run……………………….
August 28th, 2008 at 9:09 pm
Thanks to Vikki, Mark & Sally for your responses. Vikki do you find the boot space on the EOS sufficient? Sorry to go off topic here, but I need all the advice I can before I lash out £20 odd K on a car.
Email is dianec2020@sky.com so we don’t hog the help that the leaky roof brigades have.
ps from my limited law knowledge, if you buy from a dealer, then your contract is with the dealer and they should rectify - then they should chase up with Ford directly, not you having to. It sounds as though too many people are having the same issues, go to Watchdog / Consumer Advice http://www.consumerdirect.gov.uk/ who should help and if it is found that the dealers are not playing fair, they will contact the relevant department. Perhaps a en masse call to Consumer Direct will force them to deal with Ford’s directly and once and for all deal with the leak / refund issues….. worth a try for all of you that are about to tear their hair out. No point in having an open top if you don’t have any hair…. :-D
September 2nd, 2008 at 6:30 pm
Hi i am looking to buy focus CC3 Reg FN57 DZZ does anyone on here reconise that registration i understand all this issues with the roof leaks and i have been advised that it has been though the ford fixes i am willing to take the risk as they car is still under warrenty till Dec 2010 so if there is any issues it can go back to ford. If anyone does reconise the car can you let me know what problems you had with the car . Regards Chris
September 2nd, 2008 at 10:09 pm
Haven’t written on here since May08, as site seemed to lose it way! But my CC problem hasn’t gone away.
To summarise got car in APRIL 2007, yes saga now into its 18 month. Long story short - Car first leaked 4 weeks after delivery May07, rejected car in Dec07 after 4 repairs - refused, specialist centre in March for 10 weeks, and developed a new leak in July to accompany the two that are re-leaking.
Finally after much aggravation an offer……they have now offered me an exchange and as A.Lock says They don’t do refunds anymore! I believe it has more to do with the car being 18 months old and having 24,000 miles on it!
Anyway offer is a brand new replacement CC or a.n.other car to same value. As I’m with ford credit the offer works like this.
I have to pay the mileage, get new car and have to continue credit contract for remaining 18 months. At the end of term can buy new car for £7,220 GMFV (original value for old cc). So will be better off as new car will only be 18 months old and will have less mileage. Sounds a good deal if you can afford to suddenly find the mileage cost they want from me. At present they are asking for 9.6p per mile for every mile over 5,000. This will work out to about £1850.00 and more like £2k once deal is completed. Been forced into a corner as currently there is no alterative option, I have told them I can’t raise that kind of money within the next few weeks, so what happens now?
FCRC refuse to speak to me as my case is now with Executive office, Ford credit suggest speaking back with my dealer or complaint in writing, dealer who has been very good in all this and appears to be the only other person trying to resolve situation is seeking advice on my behalf.
Watch this space………
September 3rd, 2008 at 8:45 am
Chris don’t do it!!! I think that if you buy the car knowing of the leak problems (especially as yours has been through the “fix”) then any further problems with the roof are not covered in the warranty and you will be left to get them fixed without the cover of the warranty. Don’t quote me on it, but I’m sure other drivers who have bought second hand knowing about the leaky roof have been left high and dry (good pun??!) by Ford. Please please please reconsider buying one of these cars. It just isn’t worth the risk.
September 3rd, 2008 at 10:44 am
Hi Chris
Check with the dealer that the water ingress is covered for three years under the warranty. I have had both the old and new models and on the old model water ingress was only covered for the first twelve months. If you purchase the car knowing the problem they cant take away your rights and trading standards would back you all the way.
Kathryn
September 4th, 2008 at 8:45 am
Hi Vikki & Kathryn,
I have spoken to ford CRC and they have advise me that yes the car is only covered for water ingress for 12 months however if this was caused by a manfacturing fault I.E not wear & tear or damage they it will be covered. I have also been advised that if i pay the deposit to the dealer by Credit Card that also gives me extra cover as the card company takes on dual responsibilbty and if i have any issues i can go to the card company for help and they will fight for the full amount. I am also going to get the dealer to put on the invoice that the car does not leak (if i can) so giving me extra cover…. I can live with the odd drip a friend of mine has a Megan CC and her’s leaks infact reading the internet all types of CC seem to leak so it seems if you want this type of car it’s somthing you have to except. …. Does this sound like i am trying to talk myself into buying this car haha.. Regards to everyone Chris
September 4th, 2008 at 8:50 am
Hi Chris
Yes the odd leak would be almost acceptable but the kind of leaks we have all been getting are more like torrential downpours! My car became a danger to drive in the rain as I was so busy mopping up the water with a towel that I often found myself not concentrating on the road. That was the point that I returned my vehicle at! Please please please please please be very very careful and consider other convertibles above this awful car. The VW Eos apparently also has leaks (not my one though!)but is a far greater all round vehicle. Also the Peugeots are all quite good or if you want a whole different level then the BMW’s are the old faithful but I would even put your friend’s leaky Megane above this pile of pooh car!! lol
I’m just worried that you will be on here within six weeks asking for assistance on getting your money back!
If you decide to go for it despite all of our advice not to, then you are a braver person than most!!
Good luck!
September 4th, 2008 at 9:25 am
Chris
Since having the replacment vehicle over 6 months it has not leaked. Cwmbran ford have been very good in their customer service and I have been a customer of theirs for around 7 years. Its a great car to drive and I love it, plus the boot space is amazing.
Kathryn
September 4th, 2008 at 9:50 am
I brought my car in August summer sale so saved £4,000 , no leaks even in the really bad weather we have been having and it was bad last Sunday. Ford Dagenman Motors at Cobham assured me before buying it that all new models are fine. I am very pleased so far and have enjoyed the odd sunny day with the roof down.
September 4th, 2008 at 10:36 am
Has anybody bought their car on a Pre-Reg? My dealer tell me that Ford won’t take it back as I am classed as the “Second Owner”.
Does anyone know if this is correct?
Also - the dealer tell me that Ford are giving out exchanges when the customer rejects their car through a “loss of faith” - if anyone is stuck trying for their money back maybe if you mention that Ford Evans Halshaw of Blackpool have had some of their customers CC’s exchanged/refunded this may help?
As for my CC I wait and pray that it either gets fixed properly this time (booked in provisionally for the 11th -it has already bee cancelled previously so I won’t hold my breath) or my dealer will get me a new car.
September 4th, 2008 at 10:44 am
Chris see post 2096!!!!
Evans Halshaw of Bexley to begin with were as helpful as a chocolate fire guard but when they realised I meant business and wanted a full refund they began to play ball and when they were also fighting my corner I managed a complete refund.
Personally I would not have accepted an exchange as I lost faith in Ford, not just the CC3. You are all entitled to your money back (esp first time owners, not sure about second hand owners??) so I say fight your corner and take them to Court if you need to!! I would love to see someone actually do this and get the buggers to take the stand against all their aggrieved customers!
Good luck with your fix Rachel but I wouldn’t hold your breath either!
September 4th, 2008 at 10:51 am
I am the second owner of my car, the warranty
surely goes with the car, not the owner..else no one would buy a second hand nearly new car. I have lost faith with this car and Ford. I would suggest no one buys the cc3..
September 4th, 2008 at 10:55 am
Carole I think it depends on whether the car has leaked in the past as Ford don’t like to extend the warranty on the seals past 12 months…..therefore most second hand cars would have leaked (given the stats on this website) and therefore would usually be near to or going on to being a year old by now I would have thought, therefore warranty may not cover a second hand user?
September 4th, 2008 at 11:32 am
My car was pre - reg with on 7 miles on the clock when I first got in and no-one else ever drove the car. My dealer tried thet one on me as well “saying technicaly your car is second hand”. This was of course after 2 weeks of owning the car and all the Mr Nice guy had gone.
When I told tradeing standards this they actually laughed out loud and said NO judge will see a pre -reg car as a second hand car with 7 mile’s on the clock. Just because it may have been reduced in Price does not mean your rights get reduced.
By the way quick up date. Took car for water test over a month ago and guess what…….. FORD SAY THEY NEVER RECEVIDED THE FORMS FROM MY DEALER. They have told me they have been sent 3 times now. I suggested I could walk over from Belfast quicker with them. What a wate of my time (days of work) stress (every time I think of my wet car) and waste of money I just wish this would hurry up. I know it would be slow but come on not this slow surely.
September 4th, 2008 at 11:43 am
Linda I can assure you that they are not ALL fine. Some seem to have been lucky but others are still leaking! Good luck, hope you don’t have to chase up for a refund at any point.
September 5th, 2008 at 11:32 pm
Take vikkis advice , i had fix done in feb ,no leaks untill june . Ford and dealer have just taken car back for refund .ADVICE TO ALL WITH LEAKING CARS , GET TRADING STANDARDS INVOLVED,otherwise Ford will just take the piss out of you . I have always had Ford cars, but never again ,its just not worth the hassle. just orderd vw Tiguan sport 4×4 so I wont be looking on this site any more , good luck all seeking refund , and for the silly bastards thinking like I did that the car wont leak , IT WILL.
September 6th, 2008 at 7:46 pm
Update on previous post. I instructed a solicitor and sent Mr De Waard, Ford Credit, Ford CC Team, General Manager at Hartwell Ford Scunthorpe, Service Manager at Hartwwll Ford Scunthorpe all letters telling them who I had instructed and sent them recorded delivey on Tuesday. On Thursday I had a call from Executive Office saying there was some confusion and Hartwell Ford had now been instructed to give us a full refund and they would be contacting us. They have now done so - quite snotty - and said they wanted to inspect the car immediately. However - I have work for a living! Funny how I have had to wait all this time and now they want things done immediately! I told them I can go next Saturday morning ( first full day off work as I work nights) - as for inspecting the car - this will be the fourth time they have inspected it - I was only over there last month! In fact I think they have inspected it more than I have. I intend to speak to my solicitor before I talk to them as I am sure I am now going to get stitched up in some way as no one seems to know what they are doing and give you the complete run-around. I have a suspicion something will crop up and they will turn awkward - plus another 70 mile round trip with petrol and mileage costs. It will be interesting if they start talking about deducting mileage from the refund as I will politely inform them that a lot of it has been in visits back and forwards to them to sort this mess out! On one trip there we also picked up a nail in the tyre and ended up forking out £145 for a new one!
Watch this space - will update as it happens. If this does not go to plan I fully intend to proceed to court as even if the full refund goes ahead I want to try and claim out of pocket expenses. Why should they be allowed to get away with this??
September 7th, 2008 at 11:49 pm
A Lock - see my last post 2090.
Well imagine my surprise to hear you have now been offered a refund! Spoke with my dealer on Friday who says that Ford will not give me any other choice but exchange and with mileage cost as stated previously.
Spoke with Ford credit who contacted executive office and were told that there has been a change of policy ‘we don’t do refunds any more’ and ‘I should be grateful as the free mileage allowance is normally only 1000 miles and I’m being offered 5000 free miles.
To top it all dealer tells me only Friday that the exchange offer is only valid for 14 days. Talk about being pushed into a corner! I asked to see this offer in writing and dealer sent me copy by e mail. offer was dated 26th Aug, dealer didn’t even tell me about the offer until 29th Aug, which means we’ve wasted 10 days just trying to clarify the offer and I’ve only got till this Tuesday to make a decision.
Should I get a solicitor involved? By the time I write Ford a letter to that effect my 14 days will be up. Will it go against be later that I refused an offer?
Do I find the £2k and just get it all over with? If I do, do I get another CC or a Kuga?
You talk about getting back out of pocket expenses, don’t forget to add the stress!
September 8th, 2008 at 6:06 pm
Just got refund today and now totaly rid of Ford, for people being told refunds have stoped , ive just got mine and other people I know are getting them too so dont be talked into getting another cc.
September 8th, 2008 at 6:47 pm
It’s not all doom n gloom.
There’s lots of happy owners here all with dry cars.
You have to listen to both sides of the story.
:o) 6000 dry miles now.
September 8th, 2008 at 6:48 pm
It’s not all doom n gloom.
There’s lots of happy owners here all with dry cars.
You have to listen to both sides of the story.
:o) 6000 dry miles now.
http://www.focusccforum.com/forum/viewtopic.php?t=721
September 8th, 2008 at 6:58 pm
I’m on my 2nd CC3 now out of choice.
My first one was an 07 which I picked up March 16th 07 and was the first owner. It did leak, well more like a few drips but after 3 attempts was fixed by the dealer i bought it from.
I have now picked up a facelited 58 plate CC3 TDCi and although ive only had it a week we’ve seen enough rain to get a good first impression….and guess what….. ITS dry, like a lot of them are.
I understand that most of you on here have had leaks and have been treated really bad by your dealers. How the dealer treats you isnt the cars fault. If you want to slag anything off it should be the dealer/s
September 8th, 2008 at 11:03 pm
Focus cc wind brake for sale as new £120 also cc3 wheel slight damage which will rub out (offers}07715010705
September 9th, 2008 at 1:54 pm
Yes I’m also with NitroSi and DaveH still very pleased with the car, the one fault, the hose coming off AC drain, was fixed proptly by my dealer.
September 9th, 2008 at 5:40 pm
My cc was fantastic to drive , a real eye catcher , infact best car I have ever had , but would you not think Ford and the dealerships would have gone that extra mile and sorted the problem out right from the start , instead of trying to kid people and ignore the fact that they have taken peoples hard earned cash for these cars.Fords after sales is a sham , so how anyone could concider getting another Ford let alone another cc is behond believe.My refunds on the . Thank fxxx
September 9th, 2008 at 5:48 pm
see last post 2105
Tuesday officially last day of 14 day exchange offer.
As no other deal could be reached with Ford and dealer, so have decided to go to see a solicitor tomorrow 9am. I haven’t got the £2k for mileage costs and I’m not convinced I want another CC. So no alternative.
A lock if you are interested in discussing our cases to get best way forward, please feel free to write to me at neil@brandimpactuk.com.
In response to post 2109 Nitro si - in my case the dealer has been on my side and tried to help where possible. My issue is with Ford Motor company who have been beyond a joke, the FCRC has got to be the worse call centre ever, and I’ve had my fair share of calling British Gas and BT. But behind this smoke Screen is a company hiding from the shambles they have left a lot of their own customers in. Only Ford can be responsible for this not the dealers. FCRC aren’t even prepared to talk to me now as my case has gone to the Executive office and you can’t get to talk to them sitting in their ivory towers.
I have been ignored, lied to, seen so many stalling tactics, changes of policy when it suits them over the last 18 months and it just appals me that they think they can get away with it. In 18 months they have only ever written me one letter, which wasn’t even worth the paper it was printed on.
If they had offered me a full refund less mileage 2 weeks ago I might have even brought another CC as I love the car, but now I don’t even think I want to buy another Ford, would you?
Well that got that off my chest, thanks.
September 9th, 2008 at 11:59 pm
Refunds on the way
September 10th, 2008 at 4:14 pm
i to love my cc3 yes it has leaked from first day had fix still leaking but only now and then love it to much to let it go .SUN OUT ROOF DOWN
September 10th, 2008 at 9:48 pm
Well I cant believe that all these people that are happy with there cars even so they are leaking or have leaked . Take nitro si , for a start who calls themself nittro , this guy is daft enough to buy two . then we have clever trevor who loves his , but it still leaks . Whats wrong with these people , they must have money to throw away or just damm stupid.Iwas in Rome a few weeks ago 40 degrees heat sun cracking flags and saw a blue cc with roof down , it wasent you by any chance Trevor was it.
September 11th, 2008 at 3:55 pm
How can you critisise Nitro Si’s name when you’re called Honest John? Those of us lucky enough to know Si are very pleased with our cars hence we are into the Focus CC Forum which HE set up. If you’ve got a problem with the Focus CC leave it at that - don’t start getting personal. Those of us that ARE happy are driving around with a smile from ear to ear!
September 11th, 2008 at 4:02 pm
Well John we also have two that we own and neither leak. No I havent got money to throw away and really love both our cars. Lots of cars on the market have problems and all the cabriolets leak not just the CC’s. Nitro is right when he says that it is the Ford aftercare that needs to be sorted not the cars.
September 11th, 2008 at 4:30 pm
well if ya that pis*ed off with them stop goin on about them an move on but if like some of us that have been lucky enough to get a good one then let us enjoy them … an just to throw a spanner in the works do ya think ford give a fook what u all moan about ……
September 11th, 2008 at 4:38 pm
No one calls themselves nittro do they “Honest John” he is ” Nitro Si”
It’s good to see you being so Honest, how many flags did the sun actually crack?
Oh and I am stupid, there’s nothing wrong with me and “believe it”
I am extremely happy with my car as are lots of people I know.
September 11th, 2008 at 5:18 pm
Hi Honest John
Life is to short to worry about a bit of water.I am clever i have a beautiful wife a beautiful home no mortgage and a car that leaks and very happy.Are you HONEST JOHN ?.
September 11th, 2008 at 7:09 pm
I have a CC3 Mk 2. No leaks. Fantastic drive. 36mpg on average. Life’s too short Honest John to worry about trivea!
September 11th, 2008 at 8:41 pm
Well I am another very happy CC3 owner, yes it has a small leak when in a downpour, just a few drips. But there again many drop tops have this. The car is amazing, I love it and feel that although some have had a bad time the majority are happy CC3 owners. As someone who knows Nitro, he is far from daft, he is an enthusiast who loves his cars, like all of us who subscribe to a far happier site than this!
No we are not stupid, we have not thrown away our money… we enjoy our cars.
September 11th, 2008 at 11:09 pm
It’s a shame “Honest John” isn’t smart enough to find his own online name without nicking a Newspaper columnist’s name and it cannot be the same one as there are too many spelling and copy errors to be a professional writer. At least Si has his own handle.
I am also smart and mortgage free and very happy with life in general. Oh and really pleased with my car which has been leak free from the off. Also I thought the idea of a drop top was to lower it when it isnt raining. Perhaps they were drying the carpet ready for winter.HJ get a life, you must have liked the car origionally or why buy one, so sorry yours leaks.Life sucks sometimes.
September 12th, 2008 at 5:11 am
I follow this website with interest on all respective participants ‘comments’ that add value to the dealings with Ford / Dealers and ensuring that their complaint is handled to their satisfaction. Cleraly there are still a number of us that are dissatisfied.
Purchased Ford CC3 (new 08) in March - rejected vehicle in April 08 after leak (c500 miles)- reluctantly agreed to have vehicle repaired but Ford could not do this until the middle of May - returned after 5 weeks (June) in a disgusting state - Dealer took the vehicle back and valeted the car inside and out and repaired all the damage / paintwork to a satisfactory condition - On returning from holiday in August car leaking again - promptly rejected vehicle again through Dealer (c3400 miles) - Today the dealer has confirmed only by phone and not in writing the next course of action which he cannot provide timescales for.
Dealer has officially notified Ford that the customer (me)wishes a full refund and not an exchange.
Advised that Ford will offer me an ‘opportunity’ to take another vehicle to the same value that i purchased the cc3 at, less mileage costs at 15p per mile over 1000 miles (no consisitency with charges here then)
Once I receive this offer in writing and the process I will update any unlucky person that still has an ongoing/ outstanding issue.
I will not be paying for mileage as advised by my solicitor and I will be seeking all of my out of pocket expenses through the dealer as part of my compensation package.
More importantly, apart from the leak the vehicle is an absolute dream to drive and I will be puchasing a new converible and currently top of the shopping list is a cc3 but this will be dependent on outcome / offer / proposal.
September 12th, 2008 at 5:50 pm
The Nitro Si comments are out of order.
Yes, he runs a site where almost all of the punters have suffered water ingress when it rains.
And, yes, he’s bought two of the things.
Maybe he DOES have money “to throw away”?
But that’s his choice; address the failings in the car, not resort to personal insults.
September 12th, 2008 at 9:53 pm
Whats all this about mortgages and wifes is it some sort of south of England thing to boast that your mortgage free .Trevor and the 2 Daves yes I did like the car and that is why I bought it , but at the end of the day I have maybe higher standards than you Trevor and was not too happy driving around in a leaking car . I ended up spending a bit more and got a new A4 ragtop ,[paid cash}as I dont have mortgage either. It is the only car that drives as good as my old cc3 And as you can see I now have a name that is not copied so the best of luck to you all TJ
September 13th, 2008 at 2:05 pm
I’m very pleased for all you who have leak free cars and no mortgages…unfortunately there are some of us out here with mortgages and who have bought their cc3 in cash..like me.. with really very serious leaks, mine is so bad now that the back seats are constantly soaked and speaker with water sitting in it, car smells so bad I can’t get rid of the damp stench, I’ve still only clocked up 5000 miles..I just want Ford to give me money back and I would of gone away quietly… like may of you out there I am just waiting for the exec office to make their decision, meanwhile I will be instructing a solicitor as I too, feel that they are making a bad thing worse, I’m so stressed. The depreciation they keep on about will only be down to Ford bodging their so called ‘fix’ on my car, which made it 100 times worse 8-(
September 13th, 2008 at 2:10 pm
Well, this site is a bit of an eye opener. If you were thinking of buying a CC and came here then I would imagine that you would be somewhat put off. The problem seems to be that most of the people making negative comments are ex-CC owners. Maybe that is fair if they have had problems with leaking roofs and I appreciate that it must be extreemly frustrating if the level of customer service is less than expected.
I do however feel that I must re-address the balance. I have owned a Diesel MK2 CC3 since May and after many rain storms and roof operations I’m still dry inside. I’ve had a fair number of cars in my years of driving. I can honestly put my hand on my heart and say that the CC is the best I’ve had so far and the most fun (ok they have all be company cars).
So if you are thinking of buying a CC then take a good look around and get the full picture. I’m sure the number of satisfied owners now is greater that those that are still having problems. If you finally decide on a VW or Audi, then fine that’s your choice.
September 14th, 2008 at 3:19 pm
Just dropped on to this website after rejecting my CC3 13 months ago. It took a lot of calls, letters and tenacity but I finally got a FULL refund from Ford and a hire car from the dealer whilst it was all being sorted out. It’s so sad, that after all this time, the same gripes and moans are still around and this fabulous car and Ford continue to disappoint so many. Don’t get the mortgage thing either but if there is something I would suggest is that whether you are financially sound or not, buy the car on finance and you then have some recourse when things go wrong. In the meantime, I bought a Mini Convertible (dry as a bone and great fun to drive) which has been fab and currently have a Focus ST as a co. car, out of choice, with a more economical 1.6 TDCi coming in November. The Focus is a terrific car, particularly the CCs and when this site finally starts reporting good things, I would definitely consider having another. Until then, I’m sticking to a Focus with a solid roof!!!! Good luck.
September 14th, 2008 at 5:16 pm
Carole the few people who say they are morgage free and leak free are the small amount of members left in nitro si s focus cc forum . This lot are the ones who meet up at weekends and take silly little photos of there cars and other members cars in prity lines . SAD
September 14th, 2008 at 5:51 pm
What is sad “Mr Un-Truthful John” is people like yourself making comments like this, its petty and quite frankly totally out of order and rude. Go and get yourself a life and leave insulting others out of your life. This lot, as you put it are a group of people who love thier cars and have grouped as friends with a common interest. Something you clearly don’t understand!
September 14th, 2008 at 5:53 pm
Oh yes, and for people like Carole, I am very sorry you have had this problem and hope you get everything resoloved to your satisfaction. You are so unlucky. Good luck
September 14th, 2008 at 8:52 pm
How many cc forum member are still happy with there cars apart from you lot .How many mewmbers do you have now , not as many as when it 1st started .
September 15th, 2008 at 7:01 am
Australia… Well they looked at my CC again, and had parts ready to try… AGAIN… (not what I asked for: replacement or refund) I asked what was so different with this fix considering all the others were ” the one that will work”… Anyway they said the parts in were: wire that is coated with silicon, then these are sealed in…(I think they are trying to prevent water entering the channels along the sides above the doors.
It rained heaps today and for the first time in 6 months no leak!… All the other times it came back worse, so after a few roof opening and closings hope the dryness is still there. :)
p.s. now heater is turning off by itself??…and sometimes coming back on by itself at different settings- anyone ever seen that happen? (At least I’m dry today in the rain!)
September 15th, 2008 at 3:12 pm
Well, I looked at both this angsty word fest and the ccforum site before taking the considered approach to buy a brand new CC.
Frankly, I’ve not been back to *this* site since, as I have had no experience of a leaking car during what has been a very wet summer. I see no benefit to be gained in making deliberately provocative comments about members of other sites.
If all that is ever going to be said about this car is that it leaks, well you’re missing a very cost effective, beautiful car that handles *really* well. Fortunately, mine doesn’t leak. I’ve had great service from my dealer, including the 1,500 mile courtesy check and a telephone call to follow-up my purchase to query whether I had any faults. The cash discounts being offered around this summer made a huge difference to the affordability of this car, and in times of a “credit crunch”, Ford put together a very significant finance offer over the summer of just 4.8%APR on this vehicle.
I don’t work for Ford; I don’t spend time taking silly little photos of other members’ cars in “pritty” (surely you mean *pretty*) little lines. I simply appreciate a good cruising car with responsive handling and a working, metal roof. When you drive as many miles as my job requires, you appreciate what really matters in a car - being dry, comfortable and happy every time you open the door and turn on the engine.
Thanks though. Sorry I didn’t have a rant for you about the car, or any comments to rile members of other forums.
Phil
September 16th, 2008 at 1:06 pm
Well, you’re a weird one Truthfull (sic) John, and no mistake. First you slag off Vikki for still being here when she has a different sort of car, and then you admit you have a different one too, now.
Well, she was (and is) at least being helpful to people here still having problems with their cars; but what are you still here for, exactly?
Then, what about people who still have a Focus CC, and like it? They don’t find your favour either, apparently, provoking quite uncalled-for rudeness regarding Nitro Si and other members of the Focus CC Forum.
So you don’t like the people here who don’t have a Focus CC, and you don’t like the people who do. So you don’t like anyone, really do you? And I’m sure this works both ways, and the feeling is mutual.
I can see you are barely literate, but I do wonder if your inability to come up with a suitable name for yourself simply speaks to the paucity of your imagination, or whether it is just that you have such low self-worth that you feel you can only legitimise yourself by borrowing the identity of others? Either way, you really should not be entertaining delusions of adequacy.
But if you would like a new name, for even more nym-shifting, then I have the perfect one for you.
‘Sad little troll’.
September 16th, 2008 at 3:14 pm
Midnight_Voice that was so beautifully put. You got me with ‘nym-shifting’ though. I had to look it up,excellent.
September 16th, 2008 at 3:32 pm
TJ or is it SLT. I believe the forum in question started with 3 members so there are definitely more members now, in fact I recognise over six taking you to task in the last couple of days.
Yes we are a sad lot going out and about meeting people and enjoying ourselves, even taking pictures of our pride and joy to share with all our like minded sad mates, at least we have some, so much better than putting down people with a non leaking CC or those like yourself who now own other makes. As M_V said why are you here? Please go play with your Audi mates or wont they have you either?
September 16th, 2008 at 5:01 pm
You know what? I found this site before I got my CC3 and I still went ahead and purchased it. Does that make me stupid, maybe, but you know what - I don’t care!
Does mine leak? No, do I have other problems, yes - but they’re being sorted. I love my car - in fact, it’s the only car that I’ve ever spent time keeping clean! So, would I buy another one? Yes, I would with out hesitating.
Does it matter that we meet up and have a laugh every now and again? No!
Does it matter that we want to line the cars up and take pictures, again, No! I think you’ll find that plenty of other groups do this and it’s a good way to meet some great people.
I think that it’s a shame that it’s decended to personal insults on here, and anyone who does should be ashamed of themselves, I seriously doubt that they would be rude in real-life, though sadly it appears that the anonymous nature of the internet has allowed an easier way out…
DaveC - Make that 7 ;)
September 16th, 2008 at 8:01 pm
Well I can only be described as an “IDIOT” and that is me being nice about myself gave FORD the benefit of the doubt and went about purchasing another cc2 because the astra twintop I bought after my first leaking cc2 can only be described as a rattling heep with more problems than the cc (in the garage 16 times in 11 months)assured that the focus cc was fine oh how silly was I picked up my car at around 2.30 today only to be back at the garage 2 hours 10 miles later the 10 miles being the journey back and forth to the garage (is this a record for a leaky cc)
Don’t know wot to do as traded in my twintop and used my £1500 voucher for (which still to get back as i paid the £1500 up front to the dealer) If i reject the car which i really luv i will be left with no car and might not get my £1500 back from ford any idea’s ???
Thinkin about just going straight to solicitor to sort this!!!!
September 16th, 2008 at 8:07 pm
ps: would like to say that my car is a “58″ plate
really really hoped that I could be one of the lucky people on this site as I really love this car
September 17th, 2008 at 8:25 am
HELP JUST PICKED UP MY SECOND CC2, ASSURED BY GARAGE THAT IT WAS WELL AND TRULEY TESTED FOR WATER. 2 HOURS AND 10 MILES LATER (10 MILES JOURNEY FROM GARAGE TO HOME AND HOME TO GARAGE) THE CAR LEAKS IS THIS A RECORD FOR CC’S NEED HELP REALLY LOVE THIS CAR TRADED MY ASTRA TWINTOP WHICH WAS A HEEP WITH MORE PROBLEMS THAN CC (IN GARAGE 15 TIMES IN 11 MONTHS FOR VARIOUS PROBLEMS) MY NEW CAR IS BRAND NEW 58 PLATE JUST OFF THE FERRY FROM BELGIUM. CAN ANYONE HELP NOT PREPARED FOR THEM TO FIX IT AND DON’T WANT TO REJECT AND GET MONEY BACK COZ WOULD BE LEFT WITH NO CAR AND NOT ABLE TO CLAIM BACK THE £1500 FORD GAVE ME TOWARDS THE CAR (I PAID THE £1500 UP FRONT AND CLAIM IN BACK) CAN ANYONE SUGGEST ANYTHING OR SHOULD I JUST CONTACT A SOLICITOR????
September 17th, 2008 at 8:32 am
To be honest Steffi without letting Ford try to repair it and without wanting a refund, you haven’t really got many options at all! If you want to keep the car you should be prepared to let Ford have a go at fixing it (I think there is something written in your contract about letting them have “reasonable attempt” to fix any problems but don’t quote me on that!). If you want a refund then I think you still have to let them attempt a repair first anyway. However, contacting a solicitor may assist straight away, and if you are willing to pay the costs for this yourself then I think that might be your first port of call. Although I’m pretty sure they will advise that you let Ford attempt a fix or that you go for a refund straight away anyway! Good luck!
September 17th, 2008 at 9:41 am
HERE WE GO JUST HAD MANAGER OF THE GARAGE I BOUGHT THE CAR OFF SAID FONED THE AREA MANAGER FOR FORD AND ASKED HIM TO CALL ME RE MY NEW DAY OLD CAR WHICH LEAKS THE MANAGER WAS TOLD THAT IT WASN’T IN HIS REMIT TO CALL ME???????? WHAT THE HELL DOES THAT MEAN???? WHATS THAT SAYIN THERE MAY BE TROUBLE AHEAD..
September 17th, 2008 at 9:55 am
Buying a Focus CC really is a lottery it seems… it is a shame that people are still getting leaky cars, even on the new models. Steff that really is sheer bad luck. Forget dealing with the Ford customer relations team, they are a load of unhelpful umpa lumpas! Go to the dealer, bug him with constant calls and don’t back down until you get the result you want. People are still managing to get refunds now so don’t be told otherwise.
September 17th, 2008 at 11:19 am
steffigibb, what kind of leaks have you found on yours? Are they serious and in various spots, or just a small amount of water in 1 place? I’m due to collect a brand new CC3 soon, but this forum has given me second thoughts. I got a brilliant deal and really want the car, so don’t want to cancel it and miss out on having a what a lot of people say (even on this forum!) is a great car, at a bargain price, if I’m going to be 1 of the lucky ones and get a leak-free car, but equally, I can’t face the kinda of grief some of you have been through!
I am a Ford employee (please don’t all yell at me haha!) and think Ford mostly seem to have fantastic products - I’ve had several and never been disappointed, and I always test drive the new models coming out, and I’m always impressed.
September 17th, 2008 at 12:07 pm
Ford have changed their policy, they are no longer giving refunds. I have now had to instruct a solicitor to see if I can get one (see my last post 2113). Solicitor letter went out on 11th Sept. they have 7 days to reply will start to chase on Friday if I hear nothing.
A Lock (last post 2104) seems to be the only person who has managed to turn their decision around.(By instructing a solicitor). I believe everybody else on here who has managed to get a refund/cheque back are people lucky enough to have had their car rejected and decision approved before the policy change in late August. I have asked Ford Credit for the date policy change but they can’t confirm.
Do we know of anyone else who has managed to get a refund approved rather than an exchange in the last few weeks??
If not looks like there is another battle ahead, if we are not prepared to accept exchange.
If you are thinking about insructing a solicitor dig out your house and or motor insurance you might be covered with legal assistance. I found I was covered. This also makes for a great line in letter to Ford from solicitor, it shows that the letter should be taken seriously, its not an idle threat, but something you can follow through with.
September 17th, 2008 at 10:00 pm
A ll these so called happy morgage free leak free cc owners must just have that slight hint of doubt over there cars otherwise they would not be still blowing there trumpets on how good it is to not have a problem with the car , SAD LITTLE PEOPLE
September 18th, 2008 at 5:55 am
Kev M its 8 now I know who M_V is.
TJ it’s OK to mention leaky cars but not dry ones.
Yes with the problems some people have had with their cars of course there are doubts, but I still love the car without its faults.
As for the Sad Little People I vote YOU our leader as biggest saddo.
September 18th, 2008 at 6:53 am
Ha ha ha ha ha ha ha!! TJ you make me laugh, your sence of irony is outstanding!
I also never said I was mortgage free and as DaveC says, yes I have doubts due to the the nature of some of the problems others have had, but it still doesn’t stop me from thinking that it’s a great car that I love to drive.
Being that you’ve moved on with your choice of car, yet still troll with your rubbish here says to me that your a sad little person more so than anyone that you’ve reffered to on here…
Steff, that’s a damn shame - I’d try to get the area managers direct number and give him/her a call..
September 18th, 2008 at 8:54 am
Mark - says a lot when Ford staff are even doubting their decision to purchase a Focus CC3! My advice, cancel cancel cancel and save yourself all the hassle. But it is just my advice, you can risk it if you like and I wish you all the best but I think you are crackers if you go ahead! If you have doubts, follow your head and lump for an ST or something with a solid roof.
September 18th, 2008 at 5:36 pm
I can’t work this mortgage thing out, If you have no mortgage you are “SAD” yet I have mortgage and I’m happy, I’d have thought if I had no mortgage I would be happier.
Then there’s the car thing if its dry your “SAD” same logic but mine is dry and I’m still happy.
TJ I think you’ve got it all wrong
September 18th, 2008 at 5:38 pm
I’d just like to add I have elements of doubt about my car too.
I doubt it will ever leak after the rain it’s seen in the last 3 months
September 19th, 2008 at 8:21 am
Good news car hasn’t leaked for few days even thought its been raining!!! Had call from dealer about something ford sent him a TS something can’t remember can’t do anything till he reads this only taken them 4 days to send it. Anyone know anything about this?
September 19th, 2008 at 8:47 am
steffigibb think they are referring to a TSB (technical service bulletin) which should advise the dealer what needs to be done to fix the problem. Spoke to my dealer last night and he said they’ve sold 22 recently, 3 of which have come back with “minor” roof alignment issues - not sure I’d consider that a minor issue, but he seemed to indicate it’s not all of them and it’s easily fixed, so I’m going ahead with mine and just gonna keep my fingers crossed! At least the dealer knows I mean business and not goning to stand for any nonsense if I do find a leak - I’ve made that very clear!
September 19th, 2008 at 9:01 am
Mark the dealers lie lie and lie again just to get the sale! I was lied to, my dealer said the problems had all been fixed when confronted with the question of leaks and that the new ones made were not faulty. I refused to speak to her when dealing with my refund and called her a liar to her face and told her manager I thought that I’d been duped into buying this car due to her false promises alone.
I think this is Ford’s way of making money, they sell faulty cars, we are then made to pay mileage costs on cars that are returned due to them being faulty and so they still make money when we all think we have had a good deal as we have a refund and a lucky escape.
I really do hope that you are one of the lucky few, and have my fingers crossed for you.
Give it a few weeks and let us know how you progress because I will be intrigued to find out if I have been the only person Ford have lied to to get a sale.
September 19th, 2008 at 10:13 am
Hi All, It’s been a while since I’ve posted anything so here is an update.
Our car (a Mk2 cc3) was picked up on May 17th and it leaked within just a few days. Plus, we had terrible wind noise on the drivers side. However, I was confident that it could be fixed and have evidence from other owners who have had a fix, and it’s worked. My problem was getting anybody to do anything about this for me. The dealer had been told they could not attempt any fix because fixes on the MK 2 were all being done by Ford. Meanwhile, Ford Customer Care where saying that the dealear COULD attempt a fix. So they got together to iron this out but progress was slow. Eventually (Monday 8th September) I got a call from the dealer to take the car into them and we got it back yesterday. The roof was mis-aligned (How does it get out of the factory through quality control checks in this state?) and we had water coming in plus wind noise but it looks as though the dealer has now fixed these problems. Only time will tell if the leak is fixed since it hasn’t rained yet. The Technical Service Bulletin (TSB) that ’steffigibb’ (posting 2155) refers to is probably TSB 27-2008 which involves cutting more channels and fixing some kind of sponges. Our dealer has just done this for us and we’ll have to now wait to see if it’s worked. This is still a great car and we love it. We had a MK1 (picked up on May 19th 2007) but ended up getting a FULL refund which we used to buy this MK2.
September 19th, 2008 at 6:53 pm
Vikki
Not all dealers lie, when I bought my car they said there was a chance it could leak but if it did they could fix it at no cost. And guess what it leaked and then guess what they fixed it exactly as promise and then Ford compensated me for my trouble now that’s what I call service. Everything delivered as promised and compensation on top. I guess it’s the luck of the draw with your dealer.
September 19th, 2008 at 7:19 pm
we bought our cc-3 in september 2007. 6 weeks later we had our first leak in the roof unaware that these cars had these problems. when we contacted ford they booked us in for the car to be fixed.after numerous times of them moving the dates and us playing weather man whenever we went out hoping it didnt rain, may 2008 they had it for 4 and half weeks and could not fix it.4 months later and pushed from pillar to post with no formal replies(always phonecalls)and still getting wet they wont give us our money back only a replacement car LIKE FOR LIKE which we definatley dont want and a mileage bill of £2880 FOR TAKING THE CAR BACK OFF US. Does anyone know my rights as a consumer to get my money back or to owe nothing to give it back
September 19th, 2008 at 9:49 pm
Dave H ,you seem to be gloating as you have received compensation from Ford , but realy accepting a grattis as made you give up your right to any sort of claim against the car should you have any more problems with it .So I doubt you are as shrude as you try to make out .
September 20th, 2008 at 9:42 am
TJ
I read that on here, not to accept any compensation. So I approached my local trading standards and got it in writing that it would effect my statutory rights. I even kept the email and backed it up. Now how shrewd is that?
September 20th, 2008 at 9:59 am
would not effect them even
September 20th, 2008 at 12:48 pm
has anyone taken ford to court for their money back on the focus cc. if so did it get to court or did they settle before. or did they lose as i am weighing up my options on what to do.can anyone help on any info
September 20th, 2008 at 9:29 pm
would not *a*ffect them even
September 21st, 2008 at 11:14 am
MV it says *e*ffect in the email
September 21st, 2008 at 12:22 pm
Hi there, this is in response to the cry of help from NICOLA H. in postings 2160 & 2164.
If you think I’ve got any of this wrong, can you please help us out here and correct me.
When you buy anything, tin of beans, car, whatever, you are covered by ‘The Sale Of Goods Act’. This basically says that, if the item is found to be faulty within 6 months of purchase, you are entitled to a FULL refund or a replacement. This refund or replacement should be given by your DEALER. It is them who sold you the car and not Ford Motor Company. Always remember that the contract of sale is between you and the dealer. Ford will get involved and will ask that they have a chance to fix the car. You should let them do this since, under the terms of the Act, you are supposed to allow them a chance to fix it before you get a refund or replacement. This does not, or should not, affect your statutory rights. We bought a MK1 on May 19th 2007 and it leaked after about 4 months. We gave them three chances to fix it, but they couldn’t. I let the dealer do all of the chasing, negotiating etc, with Ford. Don’t forget, it is in the Delaers interest to get Ford M.C. to sort it out because then they won’t have to. I was kept informed and told that we would have to pay mileage charges. I flatly refused to do this and picked up a FULL refund on May 17th 2008. Yes, as you can see, it took one whole year. We used the money to buy a MK2 since we figured, this just CAN’t leak, can it? Well it did. See my last posting at 2158. The update to this is that the roof is now in line and the wind noise has gone but we’ve had no rain yet so can’t give a verdict on if the leak has been fixed.
If you do accept a replacement car, be aware that it is covered under the ‘Supply Of Goods Act’ and not the ‘Sale Of Goods Act’. However, the good news is, you are still covered by the Full refund or replacement bit.
Anyway Nicola, and all, I hope I’ve got that all right so don’t forget the following:
(1) YOUR CONTRACT IS WITH THE DEALER
(2) YOU SHOULD GIVE THEM A CHANCE OR CHANCES TO FIX THE CAR.
(3) YOU MAY HAVE TO PAY MILEAGE CHARGES UNDER THE ‘FORD COMMITMENT’ SCHEME, BUT NOT ACCORDING TO CONSUMER LAW.
(4) KEEP A DIARY OF WHAT YOU HAVE DONE, WHO YOU HAVE SPOKEN / WRITTEN TO AND WHAT WAS SAID.
(5) WRITE TO THE DEALER ‘AS SOON AS YOU HAVE A PROBLEM’ AND TELL THEM YOUR INTENTION TO ‘REJECT’ THE CAR IF IT CANNOT BE FIXED. TELL THEM WHAT MILEAGE YOU HAVE DONE SO THAT, IF THEY DO TALK YOU INTO PAYING MILEAGE (YOU DON’T HAVE TO) THEN YOU CAN ARGUE A CASE TO GET THE MILEAGE REDUCED TO WHEN YOU REPORTED THE FAULT.
(6) SEND ANY CORRESPONDANCE BY ‘SIGNED FOR’ (RECORDED DELIVERY) AND ADDRESS IT TO THE TOP MAN AT THE DEALER.
(7) KEEP YOUR COOL. DON’T GET ANGRY WITH THE DEALERSHIP..YOU WANT THEM ON YOUR SIDE. IF YOU GET MAD WITH THEM THEY WILL BE LESS LIKELY TO WANT TO HELP YOU. BE THEIR FRIEND, AND THEY WILL BE YOURS.
If you want to ‘e’ mail me direct for any more help, please do so.
djcrawt@zoom.co.uk
September 21st, 2008 at 3:04 pm
Thanks for you help dave (2167) to my cry for help.did you have to take them to court to get your money back.we feel they are so desperate to sell cars at the moment they are digging there heels in to stop taking there faulty ones back.we were lead to believe that the car we bought was an ex demonstrator but we found out today that there is one previous owner that they put down on the logbook. we are angry about this and are trying to trace this owner to see if they had problems with it because they bought the car in april 2007 and we bought the car in september 2007. that will prove beyond doubt they new it was faulty when we bought it . watch this space
September 21st, 2008 at 3:35 pm
I took my car for a water test over 6 weeks ago and have heard nothing back from Ford only when I call them and they tell me they never got the paper work it has been sent over 5 times now and stillno word. I can get no manager to call me back or speak to me.
I have also got quite sick (health wise) so cant find the engry to keep hasstleing them as it is all so stressful. My car had 200 miles on the clock when I got my first leak it has now 2200 miles on it and I am no further on from the very first day. I also have unbeliveable wind noise from my driver side which is getting worse.
Tradeing standards are taking my case on but it is against my dealer and not Ford directly hopefully it will go to court and then people will take a bit more notice of things.
September 21st, 2008 at 6:44 pm
Hi Nicola (2168) No, we didn’t have to take anybody to court or even threaten it. Just keep reminding your dealer, in writing is best, that it is with them that you have your contract and it is they who should be giving you a refund or a replacement. All the time they are letting Ford Customer Care deal with it, they are in the clear…only, they are not.
Re-enforce your plan to reject the car with a ‘Signed For’ letter and ask for a response within 7 days but you shouldn’t have to threaten anybody with any legal action. However, that is always an option that’s open for you. If you want to ‘e’ mail me direct I can send you copies of all of the letters I sent to my dealer.
September 21st, 2008 at 11:59 pm
question from Australia…last post 15/9.
7 days with rain and no leak… that is a record for me :) Anyone in else U.K. hear about a fix using wire encased in silicon and “sealed” in to the roof channels it just might have worked? (im hoping)
Anyone else had a prob with aircon/heater turning off by itself and turning itself back on later reset?
Anyone else had a funny noise & feeling from accelerator pedal after turning slowly and straightening up? (some one please reply…I am interested?)
September 22nd, 2008 at 10:46 pm
Absolutely poured last night…The Chinese water tourture leak is Back :(:(:( If they say they will try the above fix using wire encased in silicon and “sealed” in to the roof channels…it didn’t work for me. I dont want my car turning green and stinky from the inside :(:(
September 23rd, 2008 at 12:30 pm
Had to call Dealer again as not returned my call insists in a nice manner that I have to deal with Ford cc team advised him that Trading Standards have advised my contract is with THEM DON’T THINK HE LISTENS TO ME (coz i’m a woman) I have advised that I’m prepared to go the legal route HELP!!!!!!
September 23rd, 2008 at 12:33 pm
PS: THINGS THAT ARE WRONG WITH MY NEW CAR
1. LEAKING ROOF
2. REALLY BAD WIND NOISE (DRIVERS SIDE)
3. DAMAGED BUMPER
4. HAND CONTROLS FOR THE RADIO/CD DON’T WORK.
AND DEALERS SAYS NOTHING HE CAN DO NEED TO DEAL WITH FORD CC TEAM.
September 23rd, 2008 at 12:51 pm
Hi Steffigibb
Mine leaks and I have also really bad wind noise noise on my driver side.
Your contract is with your Dealer but if you seem to have to get everything done by the CC team which takes and age and then some. However I would think your dealer should be trying to help you.
If you do go down the legal route it is 100% with your dealer. Are you trying to reject your car or get it fixed
September 23rd, 2008 at 3:31 pm
Dave H, if the email says ‘effect’ then it is wrong;
to ‘effect’ something is to make it happen, and to ‘affect’ it is to alter it, as in “Ford tried to effect a repair to the roof of my CC so it wouldn’t leak any more, but failed, and all this stress is affecting my health”.
Trading Standards have probably got a spell checker on their email system; but not a grammar checker. I believe there is a posting in the ‘happy place’ about the limitations of spell chequers :-)
September 24th, 2008 at 12:22 am
did you know that the very few remaining sad members of the cc forum are now taking the piss out of people who have leaking cars by leaving little captions behind there names such as dry or leak free . This just goes to show how sad this little band of silly people they are.I just could not think of anything less appealing than spending my weekend driving in a nice little line as some one sits in the car in front taking photos as we all head to some tacky 2 meals for £5.00 pub lunch . These are the people who for some unknown reason started to bragg last week of being morgage free , after seeing some of the picture of ther cars on cc forum and seeing the houses in the backgroud , i am not supprised they are morgage free they must have only cost about 50k . card board box springs to mind.visit focusccforum for yorself and you will see this oddball lot .
September 24th, 2008 at 6:47 am
Truthfull John:
I’m not sure why you’ve posted this load of tosh, other than to troll and antagonise people. I have never claimed to be mortgage free and making references to people and there houses - who have worked for them is out of line.
The members over at CC Forum have been putting the status of their cars under their sigs for as long as I can remember - I hardly feel that this is taking the piss out of anyone here - In fact anyone that comes over and says that their car leaks, is going to get some sympathy and some advice about how to contact the CC helpdesky type people. More to the point they won’t come across anyone with an antagonistic and troll-like attitude.
That we get together and have a laugh obviously offends you in some way, in which case I suggest you leave it and move on.
To anyone who is having issues, I hope that you get the results that work for you - be it leak-free or refund, and if you decide that you want to move from this place, I look forward to welcoming you elsewhere along with others who like to do other things than moan about how they were forced to buy Audi’s…
Kev
September 24th, 2008 at 8:28 am
Truthfull John:
I have tried to bite my tongue and ignore you’re cavalier attitude and comments, but it is obvious that you get some sort of sexual pleasure from posting such illiterate garbish and waiting for the reaction of others. May I suggest that you would be better off spending you’re time seeking therapy or at least get some friends.
September 24th, 2008 at 8:33 am
Sorry, should say Garbage!!!! (must be spreading)
September 24th, 2008 at 10:21 am
A good point well made KevM
What exactly is your point TJ
My forum caters for anyone that has an interest in the Focus CC or those just wishing to find out more about the car and any problems it may have either before or after buying one for themselves. Aparently I’m an idiot for buying 2 of them. My first car had a few drips but was fixed and i can report that our new one hasnt had any drips at all, and we’ve had our fair share of rain this month.
Either way all of this banter is not what either of these forums/message boards are about. Now lets all act like grown ups and get along
For an unbiased opinion pop along to focuccforum.com
September 24th, 2008 at 11:42 am
MV indeed your grammar is correct and that in my email is wrong. Grammar and spelling were never a strong point for me I don’t know what I did before Microsoft.
So I stand corrected.
TJ A well thought out post there @ 2177 did you sit in your drawing room in your mansion and make it all up yourself or did your mammy give you a hand?
September 24th, 2008 at 2:58 pm
TJ I am also a member of the equally sad Porsche club GB ( I even pay to be a member of that one) and guess what they all gather for meets to chat and even take pictures of the cars, its got to be better than trawling web sites to just wind up the members.
Get in your topless Audi and go visit you may like it you don’t know until you try it.
MV DH proved the limitations of a spell checker.
Im sorry our houses are not up to your high standards. Believe me the area where i live you could not buy a garage for £50K
September 27th, 2008 at 9:47 am
Hello, I haven’t said anything for a while as I’ve been too stressed to say anything. Could you help me with out me trawling through all the past post’s? did someone else say that Ford wanted their log book sent off to them so they can process the ‘refund’? I don’t see why they should get that until the refund is sitting in my bank.. Is this just another stalling tactic? I’ve told my dealership that I will seek advice from my solicitor before I do anything. The Manager just said well he would agree you wouldn’t send it off to any ‘Joe Bloggs’ but if I want the refund to continue it’s process I need to comply with Fords request… help!!
September 28th, 2008 at 8:04 pm
Carole DON’T SEND ANYTHING ANYWHERE! They got my log book when I had the cheque (refund) in my hand and not a second before. It is yet another stalling tactic!!
September 29th, 2008 at 2:29 am
Finally asked Ford (Australia) for a refund in writing last week… after 8 months of fixes that made it worse… (5 seal replacements, 8 times in for repair. I loved EVERYTHING about the Ford Focus CC, which is why I picked it over all the rest!…This @#$*#@ leak! (and aircon prob). I’m so disappointed they couldn’t fix it…that’s all I wanted…fix it….move on… HAPPY.
If I have an accident and hurt/kill someone because I take my eyes off the road being distracted by water landing on me while driving… is Ford liable for negligence …??? Does someone have to die before this problem is handled responsibly???? Recall all leaking cars and refund immediately, offer replacement if they dont leak and are available, but get the dangerous ones off the roads immediately.
Will advise of progress.
September 29th, 2008 at 10:20 am
Hello all - been meaning to post something for a while but I thought I’d wait to see what happened with our latest repair. Bought the car in March (CC3 Mark 1-2.0 Diesel) and it leaked straight away. Took it back and was told the windows needed adjustment. This didn’t work and the car was taken to the repair centre where it was fitted with new seals where the roof joins the windscreen. These worked for a while but we noticed that if the car wasn’t driven for a few days there was a build up of water in the seals which came into the car once the doors were opened! Back it went once again - this time it appears some kind of petroleum jelly has been smeared into the joins - but here’s the shocker - it seems to have worked! No leaks for a couple of months and the other day I put the pressure washer on it to see if I could force any water in. Nothing got through.
I have to say I love driving this car and I really sympathize with many of the contributors to this site who have had absolute horror stories compared to my relatively minor problems. Our dealer has been excellent so far (Weavers at Llandow, South Wales)and my only concern now is what will happen when the 1 year warranty is up. Will they continue to repair it free of charge every time it leaks in the future? Can’t see that happening…
I just wanted to say thanks to everyone who has posted on this site - wish I’d seen it before we bought the car. For those of you who want to keep theirs (or are forced to) - changing the seals worked for us. I just can’t understand why the repair seems to work on some vehicles and not others.
I’d like to single out Vikki for some praise too - keep on posting no matter what some people have to say. I’m sure your comments have been greatly appreciated by most of the people on here.
One last request - Truthful John - is there any chance you could do the entire world a massive favour and kill yourself? Thanks in advance mate.
Best of luck everyone
Justin
September 29th, 2008 at 9:04 pm
Phone call today from dealer asking for a meeting with refrance to offer from Ford For My leaking cc3 car purchased at the end of Dec 2007. Time for the fun to begin over mileage cost.Paid cash for car so no part exchange to try to resolve.
September 30th, 2008 at 7:13 am
Just a quick update - I went ahead and bought my new CC-3 with fingers tightly crossed! Got it Friday so enjoyed the sun over the weekend, and just driven it into work in the rain, admittedly not heavy, but so far it looks bone dry everywhere, so I’m happy for now, but I know some of your cars have developed leaks later so I won’t get too excited! In every other respect too, I love my car - it’s so beautiful, it’s fantastic to drive, I love the interior etc. and the dealer has been so helpful throughout. For the bargain price I paid for my CC, I can’t think what else I could have bought brand new and got so much car for the money. It’s such a shame the CC’s reputation has been ruined by these leaks because it’s so good in other respects.
September 30th, 2008 at 10:13 am
Still waiting for FORD to sort out who is paying for the damage done by the service repair centre - only been waiting 7 weeks (as you can imagine I am raging). I have dumped the car at the dealership and they can do what the hell they like with it. Ford better start the rejection this week, but I keep getting told they cannot start this till they have sorted out the damage. I have been on the phone to trading standards - not much help as I have done everything they have said, also contacted the financial ombudsman regarding my finance, fingers crossed they can stop my payments or at least help. Have got a new car and loving it - only worry is how am I going to pay for two cars now!!!
Any advice would be appreciated as I don’t want to go down the legal route but am worried I may have no choice.
September 30th, 2008 at 10:43 am
My udate is that my car doesn’t leak the waster pours in. Over the weekend it rained and not that heavy even so the water was pouring in (4 different places)
phoned the dealer yesterday was told that i have to give them a chance to fix it.
Should I let them? Or does this just cause more problems? Don’t want to go down the route of refund just a replacement car would even consider buying another car (kugar)
Would like to add that dealer is nice man but seems just not got the answers i’m looking for. Have gone above his head so see wot happens
September 30th, 2008 at 10:53 am
Cheryl you have done the right thing in dumping the wreck with FORD (standing for Fix Or Repair Daily I assume??!). Now stop your payments (if you can afford to take the risk?). Your finance company can be brought in as a third party in this as they will want their money back from Ford and therefore will take on your case as well as your dealer. That’s what I done and luckily managed to get things moving and everything was sorted before my next finance payment was due. But it is a risk, as if things aren’t sorted and you miss a payment then you could be black listed. Call your finance company again and tell them you want to cancel all payments due as you no longer possess the car.
Steffi don’t give FORD a chance, demand a refund on this dangerous vehicle NOW.
September 30th, 2008 at 4:48 pm
Just bought a 57 reg from a non ford dealer has not rained yet and was unaware of the roof problems when we purchased until we looked on some web sites.Love the car design and drive but you lot are already making me wonder whether made a huge mistake.
is the 57 reg model any better as somebody only owned it for a few months before selling to a car supermarket, or will our vehicle already have new seals
September 30th, 2008 at 9:34 pm
Cheryl see my posting 1871,Ford also said repair to my car had to be carried out befor purchasing back my car. My dealer sorted them out saying that this can be resolved between them and Ford after they pay me and once they have the car back. Must say my dealer has been outstanding in sorting my rejection of the car upto now.
October 1st, 2008 at 8:36 am
Ruce did you not wonder why such a great car was on sale after just a few months ownership?! Hopefully it was sorted before putting up for resale although I doubt it somehow. Fingers crossed and advice is free flowing on here from previous owners like myself should you require it (although sincerely hoping you are a lucky one!) :o)
October 1st, 2008 at 9:04 am
Thanks Vikki,
I won’t send anything.. the dealership should of received my solicitors letter by now, re-iterating that my contract is with them and theirs is with Ford… hence the dealership should refund my money and I shouldn’t be bothered with what Ford do.. please remember everone else, that the dealership is also liable under the sales of goods act 1979.. providing a product that is clearly of unsatisfactory quality.
I also e mailed watchdog… no reply yet but perhaps if everyone else e mailed them they may listen and investigate this for us..
October 1st, 2008 at 9:10 am
Carole to my knowledge, since Ford began making these bloody cars people have been emailing Watchdog but still yet to hear anything back from anyone…beginning to wonder if Ford are paying them not to show any disgruntled customers to have their say on national tv!
By the way people, if you are buying second hand, be sure not to buy the black Focus CC reg LV57 RVW - it leaks like a tap and is a danger to drive!! I assume if I keep posting the reg people will be more wary about buying it….(assuming they attempted to patch it up rather than scrapping and wasting 20k worth of car!).
October 1st, 2008 at 10:17 am
Am just revisiting after my last post when I received my refund at the end of August. Sorry to hear it is all still a mess for those of your experiencing problems.
I decided to by a Mazda 6 sport. It’s fab - even if the roof doesn’t come off. And the fuel consumption is great. I’ve done 2000 mile already and average is 47mpg. Outstanding. My CC was a great car to drive - it is just as good and the extras are far better.
Good luck to all of you with leaks.
VOTE WITH YOUR FEET - TAKE YOUR HARD EARNED MONEY ELSEWHERE
October 1st, 2008 at 10:39 pm
Just remember people who have bought or thinking of buying a 07 or 57 plate cc water ingress is only guarenteed for 1 year from 1st regisration date. it could end up very costly when the seals go again.
October 2nd, 2008 at 8:27 pm
Very Good point Graham large amount of cc2 & cc3 on sale recently.
October 3rd, 2008 at 7:36 am
In answer to Carole (2196) please see some of my earlier posts (too many to itemise individually). I am sure that Ford have leaned on the motoring press and possibly comsumer programmes too. These people are happy to take on a small company but seem scared to fight with Ford.
I do think that as the rejected cars, mine included, start to appear on the market there will be a whole new set of consumer problems. Why do people think they are so cheap? Remember the old saying “if it appears too good to be true it probably is”.
Congratulations on your stamina Vikki, and the support you continue to offer poor CC owners who have not got their refunds yet.
For those of you still struggling, keep fighting, don’t let the b***ards grind you down. If you push hard enough they will eventually give in as they know the law is on our side.
I must emphasise once again that your contract is with your dealer, not Ford UK. Have any of you considered standing outside your dealer on a Saturday morning with a sign saying “Ford have had my leaky car for weeks and the dealer cannot get them to repair it”? Sales are well down at the moment and they may not like the additional bad publicity. After all, we are not going to get any in the press.
October 5th, 2008 at 7:48 pm
On Friday i was informed by my Ford dealer that i am the last person in the uk to have my cc bought back by Ford. Only replacement cars being given as the last resort from now on.
Cost of new cc are droping due to Ford cutting cost of new due to lack of sales.This is also to fall in line with the poor price second hand cc have fallen too. Can pick up CC3 on a 08 plate,full leather,with 14 miles for £14,995.
PS: Just over nine weeks from rejection to my dealer and Ford agreeing with me a price for my cc3.
Would also like to say me dealer has been outstanding on sorting out my rejection of my car.
October 5th, 2008 at 7:56 pm
I know where you can get brand new 58 plate cc3’s for £14,500
October 6th, 2008 at 11:39 pm
I have been thinking about buying a Focus cc 3 mk2. my dealer in west yorks as offerd me new car for £13800 on the road with full leather , parking aid , blue tooth , c control, air con . H says this is the last cc that he will be selling . I asked why such a great looking car is so cheap and why this is last one he will be selling and he replied that it takes Ford too long to deliver them.This week I have been to another Ford dealer near Leeds and they dont sell ccs any more as they have had enless problems and 2nd hand dealers will not touch them . He went onto say an 07-57 plate this time next year will be worth roughly about 4500 - 5000 if your lucky you might aswell by a Lada if you can find one at least its dry he said. As I have been watching this sie for some time now I think my mind as now been made up and keep away from this cheap car .
October 7th, 2008 at 9:15 pm
I think you’ll find all cars are cheap even the TV news and GMTV have highlighted this over the last few days.
My local Vauxhall has brand new twintops for £12995 on the forecourt that’s before you try and get a better deal.
Alex I really don’t think a Focus CC will be £4500 next year do you? Are you a gambling man????????
October 9th, 2008 at 4:33 am
How is MKII compared to MK1 Leak wise? Excellent, Same or Worse? If same… is it Fixable? If not what would be the best alternative model (with big boot, and legroom for adults in back and not too much more in cost?…
October 9th, 2008 at 7:33 pm
Ben My Ford dealer had two MK11 cars with reported leaks last week told me not to consider purchasing a new MK11 even in March/April next year due to apparent leaking problems.I too looking for big boot not bad rear legroom for same cost of my cc3.Will look at cc3 this time next year possible.
October 10th, 2008 at 1:22 pm
Ben on the Focus CC forum there are many owners with dry cars, I’d say if you really like the car get one I know it’s a gamble but it’s one I’m glad I made. Also the risk appears to be diminishing all the time as most of the leaky cars are 07\57 reg. I know later models have leaked but not like swimming pools just tiny drops that Ford appear to be able to resolve now.
Good luck in whatever you decide to do.
October 10th, 2008 at 4:48 pm
QUESTION What sort of price are the Ford Focus hard top convertables being sold for . M k Motors in Goole have 08 plate on forecourt for £7999 with 900 miles on clock . This car looks fantastic for the price but does not seem right , whats the con . I have just found this site and people are talking of taking gamble on buying one . You must be daft if you take a gamble on 8k for a car . More imfo if possibl please.
October 10th, 2008 at 11:50 pm
Ben note the key word diminishing, £15,0000 cost to pay for a car with diminishing problems and not resolved problems.
October 11th, 2008 at 3:33 pm
Neil and the £15k alternative that is totally fault free is ??????????????
October 11th, 2008 at 5:49 pm
ok folks I need all your help… I have been posting here for over 3 months now since my cc started leaking.
Anyway I have just heard they are refusing me a full refund and only a new MK2 CC replacement vehicle which of course I don’t want.
I have phoned all the ford dealers in NI and all but one (the dealership that sold me the car orginally) will sell a cc. They don’t say directly why just “oh they are hard to get “or “we don’t have a demo car and would not like to sell you a car if you have not driven one”. How many carsales people do you know turning down a chance of a sale in these days.
Anyway I need to hear from people oh have had problems with the MK2 cars and if anyones knows of any service bullitens out on these vehicles.
I need to prove that there is a problem STILL with this vehicle, I know there are from reading your post’s
I am determined not to give up my fight please help if you can.
Thank you all so much in advance.
October 12th, 2008 at 6:42 pm
ITYM: I have phoned all the Ford dealers in NI and all but one (the dealership that sold me the car originally) will sell a cc.
^not
October 12th, 2008 at 7:35 pm
I don’t want to enter into a fight with anyone I want help - Why the hell would I want to waste your time or mine to tell fib’s.
What a strange person you are wasteing your time posting to simply annoy. Tell me the names of the dealers that want to sell a cc and I will be happy to ring them myself.
People have posted that dealers wont sell this vehicle if they can post who they are I would appreciate it.
October 12th, 2008 at 9:21 pm
Just out of interest has anyone ever seen second hand a blue CC3 diesel BK08HCZ? If so, be aware it leaks!
October 13th, 2008 at 4:22 pm
I feel so pissed off thinking I have bought car of my dreams and after one day of ownership it leaks big time . I was so happy that I found this car with less than 1000 mls on clock this years model it was like a dream come true .I was told by dealer that this car 08 cc3 was a ford demo and had to have a new seal on roof that is why it was redused to under 8k . I paid mk motors in Goole just under £7500 but thought the problem had gone . It like sitting in a shower cubicle. any advise please
October 14th, 2008 at 8:16 am
I know that Flora Motors (Lakeside Garage) in Helston,Cornwall have never sold CCs.Vospers and St Ives motors are still to my knowledge selling them.
October 14th, 2008 at 11:03 am
Update…. Got my car back last week (thurs)leak and various other things fixed (ha ha) got the car back with 86 miles on the clock from when I dropped it off. (they had to take it out to hear the wind noise and see if the leak was fixed) Well it only took me 1 mile to find out that the leak wasn’t fixed its still pouring in.
So whats next spoke to the Ford and the dealer told them they are not gettin to try to fix it again not going through it again.
Dealer and Ford are talking about my case.
6 days since got my car back and not heard from dealer or Ford its me that making all the phone calls. Again my car is sitting on the street getting wet as week speak>>
October 14th, 2008 at 11:04 am
Peter - letters, lots of letters and more letters. The more of a fuss you make, the louder you shout, the more attention you bring to your case the better.
I’m not sure where you stand as your vehicle was second hand but I would advise contacting:
Retail Motor Industry Federation Limited
201 Great Portland Street
London
W1W 5AB
Fax: 020 75806376
Ford Customer Relationship Centre
PO Box 4430
Coventry
CV3 9BH
The Ford Motor Co Limited
Mr Roelant De Waard (Chairman & Managing Director)
Central Office
Eagle Way
Great Warley
Brentwood
Essex
CM13 3BW
Fax: 01277 253349
BBC Watchdog
201 Wood Lane
London
W12 7TS
thejudge@sundaymail.co.uk
as well as cc’ing you dealer in on all correspondence.
October 14th, 2008 at 7:18 pm
Peter is your cc a MK1 or a MK2.
I have been offered a replacement vehicle of a MK2 which I would rather stick a hot poker in my eye than accept as I am not convinced that the problem is fixed. I am starting to take lagal advice on what my rights are.
Why oh why does everything go at a snails pace.
Vikki I phoned the Retail Motor Industry Federation but they did not want to know as only deal with cars out of warrenty but I have written to them anyway so they are aare of what is going on with this car. It is so hard to get anyone intrested.
October 15th, 2008 at 11:19 am
It has been many months since I posted to this site but I am amazed that the problems with the CC still exist and there are people willing to risk paying out lots of money for a car that will probably leak.
Here’s what happened, how I got a full refund, my px back, taxed, serviced and mot’d. Picked up my CC3 last Sep on 57 plate after waiting 16 weeks (not too bad compared to others). It leaked after 4 weeks I immediately called the dealer and told them I was not going to drive it. I arranged a date for someone to pick it up and they left me a courtesy car. Ford had the car for 3 weeks and could not stop the leaks. I wrote to Dealer manager and Finance company stating these facts and that as such I was rejecting the car based on the sale of goods act. I took the letter to dealer myself and handed it to manager.
After 2 weeks I got a full refund and they located my px which now had no mot, tax and required a service. I argued that I should not have to pay out for these costs as I was not supposed to be the owner of the vehicle any longer, I got what I argued for. So after all that I was back to where I started in May before I ordered the car. I eventually decided to go for the Peugeot 307CC with metallic paint and leather interior which looks great. I got it via the internet and for £1,600 less than I paid for the leaky Focus. I have had it for 9 months now and so far all is fine. Good luck to all of you who are continuing to battle with dealers, don’t give up the law is on your side.
October 15th, 2008 at 2:13 pm
Peter Critchly 2216. I am sorry to hear about your problems, but to be honest what do you expect to happen when you pay £7500 for a £20000 08 car with less than 1000 miles on the clock? The old adage “if it looks too good to be true it probably is” applies here. Having said that you are still protected under the Sale of Goods Act (see myriad posts above). Go through the dealer, not Ford UK, reject the car, do not allow them to fix it (it is a known fault and not fixable, again see above posts for evidence)do not use it, and do not accept a replacement vehicle.
The other worrying thing for those who have not got refunds is that this confirms exactly what was suggested would happen to resale values.
October 15th, 2008 at 3:35 pm
Well I’m going to make a stand here and say I don’t believe Peter Critchly got it that cheap.
If anyone can link to an advertised 08 CC3 with less than 1000miles on the clock at a similar price I will eat my words.
The challenge is set
I’ll sit back and wait……………………………….
October 15th, 2008 at 8:44 pm
Been told today by Ford dealer that the new cc are still leaking at the front section, time has now proven that the new so called sponges installed have not resolved the problem.
October 15th, 2008 at 9:41 pm
Open letter to Dave H
Please can you tell me why YOU whoever you are ,and what gives you the damm right to question the price of my car . I have only been on this site twice over the last week , as I was thinking of buying the car . It seems to me that you may be a little upset that you might of paid a lot more for your car than it is possibly worth , that could be your problem.
October 15th, 2008 at 9:47 pm
Dave H
PS would you like me to email you a copy of my reciept . w*****
October 15th, 2008 at 10:28 pm
Take no notice Peter, if you check the posts through all of this you will see that Dave H is one of the apologists for Ford UK.
October 16th, 2008 at 8:51 am
Neil - when did your dealer tell you this and would you be prepared to let me know who they are. If you would prefer to tell me via email I would me happy to provide me email address.
Ford as far as I can see are not letting anyone actually get a full refund any longer so I need to prove they are just exchanging one old problem for a new one.
October 16th, 2008 at 4:07 pm
Peter any one can scan and alter a receipt. I say again show me a car advertised at a price near what you claim to have paid as I do not believe that a car of that age and mileage can be obtained at that price.
I challenge any one to post a link to an advert near that price for a similar car.
Sits back and waits some more…………………
October 16th, 2008 at 8:47 pm
@Janet 2212/2214:
Your posting said “I have phoned all the ford dealers in NI and all but one (the dealership that sold me the car orginally) will sell a cc.”
I think, from the context that you must have meant to say “I have phoned all the ford dealers in NI and all but one (the dealership that sold me the car originally) will not sell a cc.”
When I prepared the posting in this fixed-pitch text box, the ‘^not’ I added underneath lined up perfectly, and made sense.
But in the proportional font used for the postings, it didn’t line up like that at all :-(
I have no reason to doubt what you say, and every reason to believe it, and I am not a strange person.
Unless you think trying to be helpful is strange, of course. Perhaps these days it is :-(
October 17th, 2008 at 10:51 pm
Focus cc2 57 plate for sale on forecourt at Bainbridge Motors Leeds Bradford ring road in luna for £8295 this car is also advertised in local free paper with other cc at £95950 .
October 18th, 2008 at 9:27 am
Alex it’s not quite 08 with 1000miles for £7.5k though is it.
October 18th, 2008 at 10:48 am
Bit it is cheap enough to show what we all know Dave H, the residual values are absolutely crap!
October 18th, 2008 at 11:03 am
This price issue is not a CC thing it’s a credit crunch thing. All car prices are falling dramatically this is a fact.
October 18th, 2008 at 12:30 pm
Hi guys
I’ve been a long time reader of this really useful thread. I too have had problems with my CC which I thought was sorted when they agreed to replace my Mk1 with a Mk2 - how wrong I was! Despite agreeing to pay around £2700 in mileage depreciation my second CC sprung a leak at the first sign of rain and this time I’m taking action.
So, I’ve set up a blog and Facebook group to get as many disgruntled owners together to tell their story and get as much publicity as possible. Strength in numbers!
If you want to contribute and join my quest please feel free to visit http://www.leakyfocuscc.co.uk - we need to work together on this problem.
Many thanks and I look forward to helping you tell your stories.
H
October 18th, 2008 at 2:36 pm
Not that much though Dave H. Even assuming it is the lowest spec available, which we don’t know, 40% in a year is not good is it.
October 18th, 2008 at 2:38 pm
And of course C(redit) C (runch) is another CC thing :)
October 18th, 2008 at 5:39 pm
I didn’t realise CC stood for Credit Crunch.
There I was blaming the Government and banks and was all Fords fault LOL
October 19th, 2008 at 9:07 pm
I keep looking at this site and keep looking at the focus cc as well as other convertables , but what I am learning is that the ford seems to be a lot cheaper than vauxhall , renault, and vw / audi a few dealers have been truthfull and said ford have a big problem with the focus cc , they are a great drive but they leak and it cant be fixed 100%. I have also noticed that my local Ford dealer will not sell focus cc.I would of now have bought a focus cc if I had not found this site and very much think i would be also saying how much I regret buying a cc.The resale value is very low and I dont want to be seen buying a pig in a poke as one might say.Anyway it looks like vw eos only 06-56 vw leaked they have seemed to have sorted it.
October 19th, 2008 at 9:54 pm
My local Vauxhall garage is selling their top of the range Twintop @ £13999 brand new and that’s the forecourt price without any haggling.
October 19th, 2008 at 9:58 pm
Still a lot higher price than the cc in Leeds is it not mate.
October 19th, 2008 at 10:12 pm
the twintop @£13999 is brand new unregistered not 57 reg like the cc
October 19th, 2008 at 10:14 pm
Lets not forget that a 57 reg CC is not the current model. When a Mk2 comes out do you not expect a Mk1 to loose some value???????????????
October 20th, 2008 at 10:12 am
JUST A FEW QUESTION FOR DAVE H TO ANSWER.
1ST QUESTION ARE YOU HAPPY WITH YOUR CAR .
2ND QUESTION DOES YOUR CAR LEAK OR HAD A LEAK .
3RD QUESTION ARE YOU HAPPY WITH THE PRICE YOU PAID
4TH QUESTION ARE YOU UPSET THAT CAR AS DEVALUED
5TH QUESTION IFF NONE OF THE ABOVE APPLY , WHY ARE YOU CONSTANTLY CHALLENGING PEOPLE ON THIS SITE AND HAVE YOU NOTHING BETTER TO DO., AND WITH REFERENCE TO 57 PLATE . MY DEALER AS SOME 57 PLATES 1ST REGISTER JAN AND FEB 08 , 3 MONTHS OLDSER THAN MY 08.
October 20th, 2008 at 4:07 pm
PC
1. Extremely It’s the best car I’ve ever owned and would not swap it.
2. Yes it had a few tiny drips from above the passenger door but bone dry since early June when it was fixed, despite some of the worst rain in decades where I live.
3. I was very happy at the time of purchase £3.5k below the advertised price.
4. Yes that’s my reason for posting on here, I know CC’s have had their problems but I try to redress the balance with what little comments I can on the positive side. Having said that It’s every car that is depreciating with the current credit climate, this is something the News and GMTV have highlighted so I guess whatever I’d bought I would be upset it’s depreciation.
5. I have the right to reply like everyone else and I am still waiting to see an 08 registered CC3 advertised at or any where near £7.5k with only 1000 miles on it.
Sits back and waits some more…………………..
October 20th, 2008 at 4:25 pm
Have you seen the new ford cc forum on facebook MY LEAKY CC all people with leaks or have problems with cars should join. This is far better presented than the clickey focus cc forum. A guy called Haydn as built the site and all he is doing is shareing and highlighting the problems with the shabby built cc .Maybe all the people who registerd to focus cc forum and now dont use it as car as gone back or ongoing problems should join . This new site would be for real people who will not put up with wasting money on a sub standard 20k car that seems to be loseing money day by day. Well done Haydn lets hope this new site puts a damper on the focus cc forum or as a handfull of there members refer themselves as coming from the dry side .
October 20th, 2008 at 4:39 pm
Thanks for your support Stewart.
My idea is to give all the disgruntled Focus CC owners a highly public place to leave your stories, messages of support, pictures, videos and whatever else you think will help the cause.
Together we can make a difference.
Haydn
http://www.leakyfocuscc.co.uk
October 21st, 2008 at 10:47 am
I have just noticed this week the small click of people from the so called dry side . The merry band of not so leaky cc car owners are now slaging a former cc owner for giving imformation and advise to loads of us trying to get are money back for this sub standard car . At times Vicki has repeated herself and people have had a pop at her but she as been right all along, but now we find the small group of members left on the focus cc forum having a pop at her . Look at quote 2119 a cc forum member , he says he does not give a fook about peoples problems with the car . Well thats advise for you is it not from a self centerd t**t, not as if I agreed with all Truthfull Johns comments I can see where he was coming from in regards to a few members of the focus cc forum . Lets all pull together and show the car world what a bag of shit this car realy is.
October 21st, 2008 at 5:04 pm
Scooby says
“an just to throw a spanner in the works do ya think ford give a fook what u all moan about”
Stewart quotes Scooby
“Look at quote 2119 a cc forum member , he says he does not give a fook about peoples problems with the car”
also my car is not sh*t
maybe sh*t hot though
October 21st, 2008 at 5:56 pm
It speaks for its self does it not ,this is one of the people from the focus cc forum once again gloating over other peoples misfortunes with this shit car ,these poeple are so happy with the car they just cant keep away from this site can they.
October 21st, 2008 at 6:05 pm
WELL SAID STEWART , THE MANS A TOSSER
October 21st, 2008 at 6:12 pm
Thanks another cc fan not.
After a comment like that the rest of the cc forum rally round with there comments . we wait
October 21st, 2008 at 6:35 pm
It’s an open forum Stewart not a site just to winge on.
Let me tell you I have never gloated over any ones misfortune. why don’t you read some of my past posts where I expressed my sorrow for others or the posts where I have linked to photographs of seals in order to help people. I have tried to give owners an option apart from their money back by telling them of sucessful repairs, surely this is constructive. My repair took 12 days, refunds can take a year. If my repair had have unsuccessful then I would have been glad of any advice on getting a refund.
However I feel that owners need a balanced view so that they can choose what to do themselves. No doubt others have read my comments and had successful repairs and no doubt some have tried in vain and then fallen back on the advice of people like Vikki.
The world works because of balanced views. So let me and the other happy owners have our say too. I’m sure the uninformed that happen to end up on this forum appreciate both sides of the coin.
To misquote people and make them look bad just because they have had different experiences isn’t really on is it Stewart.
October 21st, 2008 at 9:13 pm
Hi, I have had a leaky cc3 for 8 months now. It has been in for numerous repair attempts to no avail. Initially the dealership said I was going to be offered a full refund. I gave them a mileage declaration and expected an imminent refund. So I went out and bought a replacement car, as we are a one car family. They have now said they are only going to offer a replacement car!!! Has anyone been offered a refund after 8 months? I have always insisted I wanted a refund from the start, and have done everything they asked. This feels like criminal behaviour on the part of Ford’s.
October 21st, 2008 at 11:26 pm
I still dont understand why your still here Dave H why dont you stay with the happy forum so they call themselves , or from the dryside as a few refer to.
October 22nd, 2008 at 9:25 am
I can understand how frustrating it can be when someone comes on and really loves their car when some of us are stuck with car’s that a repair has not fixed.
However like Dave said it is an open for every one he has in the past helped with questions regarding this car. He loves his car and wants to keep it - I just wish I was in the same postion as him.
I think sometimes we all take things a a bit personel - me included depending on my mood which is very mush effected by how long I have waited for Ford to get in touch or when I get more bad news from them.
But in the end I really hope people’s sole purpose to be on this is to help and be helped regardless of what state there CC is in.
I hope this does not annoy anyone…..
Mine is still leaking by the way I am waiting on feedback from a meeting with tradeing standards before I take further action. I will keep you updated.
October 22nd, 2008 at 9:33 am
Janet can you remind me, have you sought legal help from a solicitor yet? It’s just that trading standards weren’t interested much in my case from what I can remember, would be interesting to see if they can assist you. I can’t believe the battle you have fought so far, it’s ridiculous!
October 22nd, 2008 at 12:05 pm
Hey Vikki good to hear from you it’s great to put a face to name now from facebook. Come on folks join up.
anyway Vikki can you give me your email again can’t be bothered seraching as my desk is so full i’m typing with one finger at the minute. I’ll tell you my story in full but just don’t want to put it up for all to read yet in case nothing comes from it.
October 22nd, 2008 at 12:14 pm
Sure, it’s vw525@hotmail.com. Cheers Janet!
October 22nd, 2008 at 12:18 pm
Hey Janet
You’re more than welcome to send it to me through www.leakyfocuscc.co.uk.
Haydn
October 22nd, 2008 at 1:55 pm
Nick - does your dealer know that you have now purchased another car? Have to written to anybody? Spoken to FCSC? I’m pretty sure that you should be able to get a refund should you persevere for long enough but it will be a long winded battle. Did your dealer agree to the refund when you first demanded it and then say that you could have it if they couldn’t fix the leak?
October 22nd, 2008 at 3:15 pm
Look at Neils post 2202 . Neil as been imformed that his car will be last to be refunded , We both bought from same dealer in Manchester .I got refund back in August, Good luck to all still fighting.Also good site Haydn maybe this could highlight problem more.
October 22nd, 2008 at 4:36 pm
SPOKEN TO DEALER TODAY ABOUT LEAKING CC , AS I HAVE ONLY HAD CAR A WEEK AND IT IS 2ND HAND WILL ONLY LET ME EXCHANGE FOR SOMETHING ELS. HE AS VAUXHALL CAB 07 PLATE BUT WANTS £12500K ARE THEY BETTER THAN THE FORD, HAVE THEY GOT ANY LEAK HISTORY.
October 22nd, 2008 at 7:51 pm
@Stewart.
Lexical analysis shows that you are really Lying John under yet another nym-shift, and I claim my £5.
October 23rd, 2008 at 2:34 pm
Just recieved my log book today and prev owner of my car was lex using it as demo and had pre regersted to themselves . I have spoken to them this kunch time but they would not answer any questions about the car , all they would say is was sold via one of there disposal methods.
October 23rd, 2008 at 4:06 pm
Not sure what you are saying Midnight Voice
October 23rd, 2008 at 8:17 pm
Just had cheque from my dealer for my cc3 in total just over 11 weeks to sort out rejection. However 10 months in total of owning a leaking cc3. Wife missing her car already less than 48 hours since she gave it back.
Great car to drive and looks great only one problem did not no the car came with free water ingress as standered.
October 24th, 2008 at 6:13 am
I’m saying there aren’t several sad trolls on here. Just one, trying - and failing - to disguise itself by posting under a variety of names.
October 24th, 2008 at 8:40 am
Good news for you Neil, well done, just to clarify, your vehicle was an old shape one and therefore does this mean they are still giving refunds on older vehicles just not MII ones?
October 24th, 2008 at 5:34 pm
well i feel really sorry for anyone whose had a cc with problems .. an stewart ya blind t**t why dont you read what people put an copy an paste instead of editing it .. wonder if ford will pay me for typin this, do to the fact you think that anyone givin positive feedback works for ford .. what a waste of a forum u have here…. feel sorry for the nice people on here ….
October 25th, 2008 at 5:00 pm
# scooby cc Says:
September 11th, 2008 at 4:30 pm
well if ya that pis*ed off with them stop goin on about them an move on but if like some of us that have been lucky enough to get a good one then let us enjoy them … an just to throw a spanner in the works do ya think ford give a fook what u all moan about ……
October 27th, 2008 at 2:23 pm
Since having a replacement vehicle in May I am experiencing a different problem - power loss!
In June the car was losing power on local roads or motorways and was almost a daily occurance. The car would lose all power and I would need to pull over and re start the car to get the revs back up.
The car was taken in and once Ford felt the problem for themselves they replaced the computer (brain of vehicle). This worked for a while and then at the end of September the same thing happened at first at 50mph and then two weeks later at 80mph. The car has been with ford for just over 7 days and they have not been able to experience the fault. I am told by for dcustomer service and ford credit that if they continue to try and caanot find the fault the car will be returned to me and they will not be in a position to refund or replace it. I have trading standards in place but I am just wondering has anyoneelse had this fault?
Thanks
Kathryn
October 27th, 2008 at 5:54 pm
Kathryn
Perhaps you could also post on a Focus forum or a general Ford forum as this fault may have happened to other Ford owners that never read this Board.
You never know some one may have the answer.
Try here for a start:
http://www.fordownersclub.com/forums/index.php?showforum=2
October 28th, 2008 at 9:32 am
Don’t you just love it when you have a brand new car and when you get in it you have to spend 5 mins clearing the INSIDE of your front wind screen. It’s like owning a 15 year old car. I wonder if that was a feature Ford was going for.
October 28th, 2008 at 9:43 am
Janet I have this in my Eos!! It isn’t just a Ford problem! I understand from research that this is an issue with your air con. If you use your air con, when you get into your car and turn on the heaters to de-mist the air held in the air con unit blows straight out onto the wind screen causing it to mist up further. It then takes a while to get going before beginning to demist. My dealer told me that to prevent this (or stop it entirely) you should release as much hot air from the cabin before closing and leaving the car (i.e. open the window, let the roof down etc) and then lock the car. I haven’t tried this yet, but now when I get in the car I tend to turn off the ac and just clear the windscreen using the heaters set to cold.
Also the dealer said this was a problem with convertibles generally, so I actually think you can’t blame Ford entirely for this one!! :o)
October 28th, 2008 at 10:10 am
Thanks Vikki but this is not mist it is soaking wet droplets. Now the weather has turned it is every time I get in the car. It is both windscreen’s rear and front it can take over 20 mins of driving before the back one clears with the back heater on. I was told it was happening becuase of the seals and the roof is not on right so a lot of air is getting in. The whole car now is just damp.
October 28th, 2008 at 8:43 pm
Hi, just resolved my dispute with Ford’s. They refused to give a refund, but all the time this has been going on I was always led to believe I would get a refund if my review was successful. There was a complete communications breakdown. The dealership thought I was going to be refunded and urged me to purchase a car for when I handed the cc3 back. So I bought an Audi A4, only to be told a replacement car was on offer, not a refund. They said that was Ford’s policy across Europe as from August. This was news to the dealership, and to be fair to them they ended up buying the cc3 from me for full purchase price minus £500 mileage. 3600 on the clock. Ford’s gave them £1000 toward the purchase price. But the dealership said Ford’s were willing to put money toward a purchase of a new Kuga I had expressed an interest in, so thats something to bear in mind if you are trying to get a refund. I spoke to trading standards and they said under the Sale of Goods Act 1979 you are entitled to a replacement or a refund if you have given them opportunity to fix the fault and they are unsuccessfull. Trading standards will send you a template for a letter to send to the dealership, as your contract of sale is with them. Good luck.
October 28th, 2008 at 8:47 pm
P.S Neil, 2267, did you have to pay a mileage charge?
Thanks, Nick.
October 28th, 2008 at 9:04 pm
I’ve not long ago got a refund…only I believe as i got a solicitor involved…still got less than I paid…cos of milage..though would of still being going on if not..
October 28th, 2008 at 9:48 pm
Nick: Yes and also the road tax. PS: was given tax disc so i could claim back nov,dec unused road tax
October 30th, 2008 at 10:26 am
Anyone with leaky cars noticed the cold weather has made things even worse my car was soaked yesterday and I mean soaked. I had to drive home from work sitting on teh drivers seat thinking how could this get any worse. Car is as bad this morning even though I had covered teh seats with towels over night.
October 30th, 2008 at 6:57 pm
Janet what is the build date of your car, have spoken to my Ford dealer about this problem in depth.
October 30th, 2008 at 8:58 pm
Neil are you suggesting build dates and the severity of the leak are linked?
I have suspected this from everything I have read on the net & discussed with others, with a few odd exceptions.
October 30th, 2008 at 9:41 pm
Hi Neil
Build date was march 31st - it is one of the first models. Mind you my dealership lead me to belive I was purchaseing the mark2 vehicle…….. Really not a happy chappy about that.
I wrote to Watchdog again regarding this issue - anyway a researcher called me today to talk about it. I just hope they decide to look into this further I pointed her to this site and the leakyfocuscc web site. So if you have not already written to watchdog and you want to share your expereince and hopefully get some answers/results please do so. It is really easy just go to there website and there is simply form to fill in. The more people that write the better the chance they will look into this further.
October 30th, 2008 at 9:54 pm
Congratulations Janet, you’ve got the ball rolling with our campaign.
To echo Janet’s message above (2284), we need to get our stories out in the public eye. The BBC have been in contact with me and want to hear our tales of woe.
So please join our Facebook group (http://www.facebook.com/group.php?gid=30428848982) or leave a comment at the blog (http://www.leakyfocuscc.co.uk)and together we can force some action from our friends at Ford UK.
October 30th, 2008 at 10:56 pm
Dave: Cold weather does possible appear to be one issue. With my past cc this was my main problem. New cc appears to have same issue but not as bad due to ford adopting better water control management system to the rubber seals as well as changing the roof instalation procedure. It is more than likely with the current weather more people are having slight drips to the front section of the roof seals. If this is apparent open and close the roof when it is cold ie: at night. If this appears to stop or reduce the problem for some time then please post your results on this site.
October 31st, 2008 at 9:31 am
It’s not the cold weather that’s the problem, it’s the wet weather!!
October 31st, 2008 at 5:38 pm
Last week I visited some friend’s of my brothers in Kent and noticed she had a VW Eos, which she bought a few months ago. I asked if she had considered the Focus CC and she said her local Ford Dealers refused to sell it, either new or secondhand. I wonder why!
November 1st, 2008 at 12:05 am
Vicky:
Metal and rubber contracts in cold weather and expands in warm weather. As the weather goes cold the joint to the roof and seals is not as tight, by opening and closing the roof in the cold ie: at night resets the roof. See if this works if so post results.If more people try this out and the results show this to work for some time it is more evidence to use that the car has a major design problem. My cc would be fine but as soon as it went cold and we had rain i would have problem with water ingress but if it was warm and raning no water ingress occured.
November 1st, 2008 at 8:55 am
@Vicki. My Eos does not do the aircon/mist thing you talk about. If it is working properly, the aircon will dehumidify the air, which is why the Eos does this apparently profligate thing of having the aircon involved even when you are using the heater.
But put ‘Econ’ on to turn off the aircon, and you may well get the misting.
My BMW 520i (solid fixed roof) started doing the misting thing you describe. The dealer diagnosed a fault in the aircon, fixed it, and all was well again.
Avoid using ‘Econ’ for a bit, and if the problem does not go away, push your dealer on this. I think they may be reluctant to investigate a possibly expensive warranty repair.
@Neil. Technically, rubber doesn’t contract and expand like metal, but rather it loses its pliability