Topgear News
Ford Focus Coupe-Cabriolet
Posted on March 29, 2007 @ 2:22 pmWith the end of production of the Ford StreetKa in 2005 and the Escort Convertible in 1997 Ford have not had a presence in the growing coupe-cabriolet market.
All that has now been remedied with the two-door, four-seat, Ford Focus Coupe-Cabriolet which is now in dealer showrooms.
Sales officially started at the beginning of this year with some 600 units already with customers but it is only now that he models are becoming readily available in time for Summer… Read the rest of this article at MotorTorque here)
This entry was posted
on Thursday, March 29th, 2007 at 2:22 pm and is filed under Alloy Wheels, New Cars.
You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.
April 15th, 2007 at 10:14 pm
I’ve order the CC3 version three weeks ago, I think there might be problem with the production of this car. As the dealer has told me 12 weeks to delivery and Ford has told me 16 to 20 weeks. If this is the case Summers gone before you get the car. I’ve even had connect from someone else that there is a problem with the car and even though he ordered his in Feb. he’s not due to get it until Sept.
Having said that they are nicer to look at in the flesh (so to speak) and I think an even better drive than the standard Focus.
Worth waiting for but maybe not at the expence of Summer.
May 9th, 2007 at 9:14 am
I ordered my cc3 on the 23-2-07 which was supposed to collect 1-3-07 however roof dont work on the car and fords could not fix it! new car ordered still waiting !!!!!!!!today is the 9-5-07 still waiting!!!!!!!!!!!!!!!!!!!!thats 10 weeks and i am prommised a car every week Fords still not sorted the problem
May 15th, 2007 at 1:11 pm
I was told by Fords on 11th May 2007 (Ford Information Services) that the cars were re-called in February due to a problem with the roof mechanism. Ford are obvioulsy trying to keep this quiet, my internet dealer claimed to have only just been told about this. I ordered a CC3 in mid Feb, still waiting!
May 18th, 2007 at 2:09 pm
I ordered my Focus CC3 in Feb 07 and was told it would be a month wait, however the salesperson arranged for me to have the showroom model. one week later on 1 march i drove it out of the showroom. its a fabulous car (owned 6 focus’s previously) the roof mechanism has no problems and i get stopped wherever i go by other driver’s. best car i have owned and puts the ST in the shade by miles.
May 19th, 2007 at 2:22 pm
I ordered my CC2 in January, delivery dates have been postponed 3 times now. I have been told that the car has now been built and the dealer is waiting for the car to be delivered from Italy. So far it has been a 16 week wait.
May 21st, 2007 at 12:30 pm
I ordered my CC3 at the start of feb and was told that car would start to be built at the end of feb. Then I was told end of march. Then end of April. My latest date is May 22rd but since that is tomorrow and they have not phoned my yet. Im guessin ill just have to carry on waiting. This is jsut getting silly though. If the car is not ready then dont release it. And if you do then at least tell people that there is an issue and dont try to cover it up.
May 23rd, 2007 at 6:42 am
Same boat here.
Ordered my CC3 on the 4th of feb. was told end of march but that came and went with the roof issue. then given the dates 16/05 for production, 02/06 for delivery. 16th comes and Ive phoned them to be told that production has been extended to 20 days in plant cos the cars are so custom. delivery now expected end of june/begining of july. great! :(
May 28th, 2007 at 5:21 pm
I went to see the new Focus Convertible over the Bank Holiday weekend. I was glad to see that the dealer had two in the court to look at, but horrified to see that both had massive leaks inside the car (front and back on both sides)!!! Upon asking directly if all were leaking, staff admitted that there is currently a problem with sealing the roof in wet weather. One salesman drove only a few miles from home that day and his right arms was absolutely soaked! We could not sit in the demo car, as the seats were too wet and the car completely steamed up. Looks like Ford will need to do some re-design…
May 29th, 2007 at 2:16 pm
same here as well. ordered cc2 on 3/2/07 keeps getting fobed off.I was told i would be getting it by the end of march,still waiting
May 30th, 2007 at 6:08 pm
Hoory cc3 with dealer at long last due to collect on sat but was some what supprised to find the car was actually built in sept of 06 but was not released from factory until 9-5-07 Ford have installed new roof motors as the previous ones where apparently the cause of the problem still it is finally here had to drive the dealership mad by constant calls told them was not too pleased with Fords as it has taken longer to get a car that has been built 9 months than it took to build a st220 with loads of spec modifications which only took 9 weeks to be built and delivered
June 1st, 2007 at 2:04 pm
Ordered my CC3 today - dealer says there’s a bit of a backlog so delivery August or September…
June 1st, 2007 at 5:27 pm
I have just been told by Ford’s that my cc2 has arrived in England after being ordered in January. BUT I will not be getting the car for 4-6 weeks (if I’m lucky) because all the cars are being sent to Dagenham to have quality checks on the roof
June 5th, 2007 at 9:38 pm
I ordered my CC2 on the 16th Jan and have the dubious honour of having the oldest outstanding order at my internet dealer!!! Told on the 10th May that they were building it in May for a June delivery - but no further news as yet. The only info that I’ve been given is that the delay is due to the speed that the roof opens and closes - should be 23 seconds rather than 29 seconds.
June 7th, 2007 at 12:00 pm
Well here’s some info i received my lovely new car 4 weeks ago I had it a week when the roof started to leak in various places (FORD KNEW ABOUT THIS FAULT WHEN I BOUGHT MY CAR) the garage has now had it for 3 weeks telling me it would take 4/6 weeks to fix. Ford have contacted me to tell me it will now be august/september when it will be fixed because they don’t know how to fix it. The new registrations will be out then and I will have owned the car for 5 months with one week of driving. Ford are now not letting any of the cars go out of the garages till this fault is sorted so I’m left high and dry with no car and bank loan to pay.
June 7th, 2007 at 6:30 pm
Ordered cc3 diesel on 13th Jan was told delivery on 28th March, given so many excuses by garage why it had not arrived, including that the transporter had broken down on its way to garage.
Well it did arrive on 31st May and at 2.30pm advised we could collect at 6pm that same night,at 2.45 we were contacted again by the garage to say we could not collect it as car details entered onto their computer Ford had put something called a PPI on the car to say it could not be released
It has been sitting at the garage ever since waiting for some A frame rubber that are supposed to have been already dispatched from Germany
June 7th, 2007 at 6:33 pm
Had my cc3 five weeks now fantastic car except there is a problem with a leaky roof ford have stopped all sales of these cars until problem is fixed.ford have been helpful with this problem it will be fixed so don`t let this problem put you off fantastic car fantastic drive.
June 8th, 2007 at 12:37 pm
Same story, am absolutely fuming at Fords lack of information on this. Ordered my CC3 at the beginning of Feb, for original delivery mid April. Have been promised so many deliveries. Most recently I was told I would get it last week, then next week. I have just been advised today “problems on the roof system,not on this car but in general. It is in the coutry but stuck in the pre delivery checking queue at Dagenham so will be the week starting 25th June”… I don’t believe anything they tell me anymore. I tried to cancel this weeks ago to get the ASTR twin top that I can get within a week but told I had to pay the finance company a 5% fee. I have no confidence they are telling me the truth as I have heard it so many times before. I don’t see how Ford can be having so many problems, hardly like a hard top roof is new technology out there…. Very dissapointing from Ford
June 11th, 2007 at 1:06 pm
Just had a further update from Ford - apparantly they still have not resolved the roof problem, and do not have a release date for the model! Ford are obviously trying to keep this quite, and in doing so are keeping their customers in the dark. I am now considering cancelling the order as it it is liley to be another 10/12 weeks after the release date is announced!
June 11th, 2007 at 5:19 pm
I have had my Ford Focus cc3 since April 2007 and since day 1 there have been problems with the roof, in that when it is up there is the most awful creaking and rattling noise. The staff in the service centre cannot resolve it and are waiting for Ford to get back to them. I called Ford Customer Service again today and told that Ford knew of problems but will not put a date out there for when they will fix the problems and so I have asked for my query to be escalated with a view to getting my money back. I really like the car but the noise is intolerable……
June 11th, 2007 at 10:12 pm
Ordered the CC3 on 2nd Jan, picked it up 28th April. First rain 6th of May, had towels all over the car since. I’ve been told all sorts of junk by the dealer and its been back to them ‘to be fixed’, just like the others they have sold. All are still leaking! Phoning Ford was as bad as the water torture, you know, on hold for 25 minutes before the line went dead. Told today that Ford have a team of engineers working on the problem, pity they didn’t think of this during design and manufacture like other car companies do.
Can anyone explain their legal responsibilities if I insist on a full refund?
June 12th, 2007 at 6:33 pm
I went into my local dealer this week, on Sunday and was told there was a backlog on the orders, but that he could sell me one out of the showroom. Took it for a test drive, fantastic car.
Agreed a deal, signed the paper work started to get insurance sorted, then had a call today that Ford had sent them a letter (last Wednesday and he hadn’t read it all !) that they were not allowed to sell any cars even those on the forecourt. Apparently Ford blocked the dealership when they tried to register the car and tax it. No information on timescale, no detail but mumbling something about the roof….
Now I’m not sure what to do they have my deposit, though at least I haven’t signed any finance deal yet…
June 13th, 2007 at 4:45 pm
I ordered my Ford Focus CC3 on 8th. March 2007. Estimated delivery was originally second week of June. No contact from Ford dealer so I contacted them. Was told there was a manufacturing problem and that there would be a delay. I asked did they mean a delay of 1 week, 1 month, 2 months but they didn’t have any idea. So I am completely in the dark. What a really poor service from Ford. I am very worried because I am putting my car in as part-exchange. The price was offered to me 3 months ago, (at the time I ordered the CC3), and was only valid for 3 months. I will be extremely annoyed if they offer me less for my old car once my new car is ready as the delay is their fault not mine. I did and ask someone at Ford Information Service and they are getting back to me on the matter as they weren’t sure of what will happen. I can assure them if they do offer me less I will cancel my order and take my money elsewhere.
June 13th, 2007 at 8:05 pm
Hi Have ordered my focus CC3 a month ago. Dealer been upfront with me about delivery possibly September. However reading all these comments has put me off massively. I’ve contacted ford and a ’surly customer service advisor’ who deemed to tell me he’s the ‘expert’ dealing with all info regarding the focusCC, assured me that this is all rubbish? Sounds like he’s talking rubbish don’t you think. What rights do I have to get deposit back if this problem continues? Does anyone know? I love the look of the car but at £20k I want it to be right or go choose a manufacturer who isn’t having quite so many problems.
June 16th, 2007 at 2:10 pm
After waiting 5 months I have just cancelled my order. My dealer has now said that Ford are providing them with no information and the car might not be available until after the summer. My car has been sat in a car park in Southampton for weeks, presumably outside in the pouring rain with a leaking roof. I have e-mailed and written to Ford but they can’t be bothered to reply, so I have decided to cut my losses and buy something else.
June 17th, 2007 at 11:22 am
CC3 ordered on the 2nd of April told mid June delivery. Now told end of August. We are incontact with a special team that Ford have set up to keep people up to date with what is happening with these cars. Unfortunately team like car unreliable, they don’t return your calls when they say they will and the only time you get an update is when you ring them. WHEN ARE FORD GOING TO PROVIDE LONG STANDING CUSTOMERS (this will be the 5th brand new Ford we have brought)WITH SOME CONCRETE ANSWERS. TO SAY WE ARE VERY DISAPOINTED IS AN UNDERSTATEMENT.
June 18th, 2007 at 1:28 am
work for visteon (ford parts spin-off)have found a focus cc3,but it is still sitting outside in the dealers car park waiting for the roof solution,how long has thisbeengoing on for as somebody i work with has one and hers doesnt leak was this a faulty production batch,not very good when you have a contract with a dealer and have paid a deposit,luckily i have a peugeot 307cc which is fine and doesnt leak,but still annoying as new registration will be here soon if they dont hurry up
June 18th, 2007 at 11:32 am
I ordered my cc3 on 13/01/07 for delivery on 01/03 but that date has been put back 6 times and I have just been told the delivery date of 20/06 I was given has been put back another 4 weeks. Customer service from my dealer has been appalling, they said they would keep me informed, but each time it has been up to me to chase them. Ford customer service department just said they weren’t aware of any issues and I would have to speak to my dealer.
June 18th, 2007 at 2:31 pm
Ordered my cc2 in March, got it in April, had it 4 weeks (it didn’t rain in that time) got wet when it did rain and now the car has been back at the dealers for 6 weeks while they try to sort out the leaking roof problem. PR disaster for ford! Fair do’s they have given me a hire car and customer services have been as helpful as they can but am still paying finance company for a car that I wanted for the summer and havn’t got at all. Hope ford have some good “good will gestures” to dish out after this disaster.
June 19th, 2007 at 4:06 pm
Well I ordered my CC3 in January 2007, and am still waiting for it. It has been built, and is apparently now in the country, but my friend who works at Fords has just sent me details about a hold Fords have put on the CC’s. Reads as follows :-
Subject: Focus Coupe Cabriolet -Roof Seal Integrity - SALES HOLD — Update Prior to Sale Special Attention: The Recall Co-ordinator should have overall responsibility for implementing this action within your Dealership and Retail Dealer(s).Introduction Urgent engineering investigations are being conducted in response to concerns raised on the integrity of the roof seals against water ingress. Until these investigations are completed affected vehicles MUST be HELD and NOT released to a customer. Service Instructions Reimbursement procedures and details of any action for vehicles already with customers will be communicated as soon as it is available.Vehicles Affected Affected vehicles will be identified on OASIS.Model/Variant Assembly Plant Affected Build Periods (inclusive dates)
from to
Focus — Convertible Pininfarina 21/6/2006 29/5/2007
June 20th, 2007 at 11:12 am
*UPDATE*
Ford have agreed to buy my car off me today (20/06/07) at the originally agreed price and I have been given a FREE hire car to drive around in until my new Focus CC is ready!
June 20th, 2007 at 11:22 am
The story so far!ordered 31st Dec,6 months later am still waiting for cc.1st there was a leaking roof then a slow roof motor then a back log in shipping them from Italy so it went to cologne for shipping to ease the congestion.
It is apparantly in this country now but there is yet more leaks to the roof and have now not even got a fix date!When will my nightmare end.
my buddy at work Bob has ordered a VW eos last month and i will not be happy if he gets his before me. HELP
June 22nd, 2007 at 2:18 am
My wife and I ordered our Focus CC3 on 3rd March having been given a 10 week lead time. i.e. middle of May delivery. Since then we have been given a further 4 delivery dates the latest, according to the dealers intranet, being 14th July. In my case I cannot blame the dfealership too much as thay have tried to help. I contacted Ford Information Services. They were no help at all,,continually referring back to dealer despite me stating that FORD manufactured the car. Stll the dealer has loaned me a car until delivery so there must be some degree of responsibilty…we will see.
June 23rd, 2007 at 8:37 am
Ordered mine in February - no news when i might get it. The only information i get is through this website. This has been very badly handled by Ford.
June 23rd, 2007 at 11:05 am
The story so far ! ordered cc on the 31st Dec and given a Feb delivery date which quickly turned into March 1st as there were probs with a leak roof seal.A further delay occured as the roof motors were to slow.Afer this they struggled to ship the amount of cars the normal route so some were going to take the Cologne route to ease congestion at the port. my car is apparantly in the country now but yet another leak has occured and as yet no fix date has been given to me. My buddy at work Bob ordered a VW eos in April and if he gets his car before me i will not be happy at all HELP !
p.s my dealer Kempster Ford has been as good as gold i just wish i could say the same about the FORD cc LAUNCH TEAM
June 23rd, 2007 at 5:36 pm
Yes I have a CC3 and Yes the roof leaks! Surprise Surprise!Ford Customer Care has been terrible and I am still none the wiser as to when my car will be fixed, and thats if the fix works. I told them that I want a replacment car….No chance! I have contacted Watch Dog and I urge as many people as possible to do so.
Belive me if you are still waiting for your car because they are not releasing them until the problem is solved you are in a far better situation.
CONTACT WATCH DOG we may all get some much needed help.
June 23rd, 2007 at 5:49 pm
I have a CC3 and the roof leaks. Ford Customer Services has been terrible. No idea when the fix will be and I have no confidence in the fact it will actually work!
I have now run out of patience with them and have been in contact with Watch Dog, and I urge as many people as possible to do the same.
If you are still waiting for your car be assured you are in a far better position than having a car with a leaking roof, at least you should receive your car in the correct condition.
June 24th, 2007 at 9:30 pm
Lucky Me!…Got my CC3 just 7 days after ordering in May and the dealer even swapped the wheels over from the CC2 model. Yes the roof leaks, yes its inconvenient but the car is otherwise superb & everyone loves it. After reporting the fault to my Ford dealer, fords customer service have been in touch & have been quite honest and will call me when the fix is ready. Compensation and a courtesy car are available.
I am lucky & i feel for those who have been left without a car. Ford have left a few slip through the net but appear to be taking the right action now. This exclusivity keeps interest and curiosity in my car high and keeps the heads turning.
The car is worth waiting for.
June 25th, 2007 at 8:39 am
This is becoming a joke!
I had a build date of my car in mid May with a delivery date if 16-06-07. I contacted the deal (dagenham motors) at the end of May to get an update, he confirmed to me that the car was in the country he also phone me a couple of days later to ask me to come in and sign the paperwork as it was ‘in stock’. Unfortunatly I was going away for the week and I couldn’t get in before the Saturday. However I worked it out and I could be there Friday afternoon, so I phoned on the Thursday just to confirm what paperwork I needed to bring. He then phoned me back only to tell me that it wasn’t my car at all! It was a identical car to mine except the for order no. I ask to speak the manager, he again phoned me back and now the colour had changed as well and the delivery was now the 23-06-07. Just phoned recently and now Fords have STOPPED PRODUCTION to fix the leaking roof problem. The Salesmen has left the company and they cannot give me a date of delivery, they cannot even tell if the car has even been built. This is very, very poor from Ford and the Dagenham Motors, as my car has gone from being ‘in stock’ to not even being built in the space of a week. I think my car was sold to someone else, also I have had to phone them for information rather then them informing me. What on earth do they think I’m buying a nearly 20,000 pound car or a second hand sofa.
June 25th, 2007 at 3:29 pm
I just want to reiterate, Ford cistomer service have been great, I have a hire car and even though I am going on holiday on Saturday, they are quite happy for hire car to stay in Airport Parking for 2 weeks. The car is worth waiting for as it is a head turner. All I want is my car back, clean without rusty discs and a some compensation for the inconvenience and the embarrasement of me telling everyone what a great car it is prior to this problem
June 25th, 2007 at 5:53 pm
Have finally given up after over 5 months waiting for news on delivery. Went into Renault showroom on Saturday, test drove a new megane cc dynamique S and hopefully collecting it on friday. Very sad not to have the Ford, but feel now couldn’t trust that they can fix the problem and be sure of future reliability.
June 25th, 2007 at 10:14 pm
An update from my earlier post.
My dealer have been very good. They said that if I had a sale for my existing car then they would loan me a car so I didn’t lose the sale (nor will they I guess!). Apparently Ford aren’t paying and the dealer are footing the bill for the loan car.
Ford have been no help, can’t tell me anything. The dealer have insisted they believe there isn’t a fault with my car. They have sold others that were from a recent delivery batch to them and apparently have no problems.
Given the recent weather I’d be very interested in hearing anyones experiences re: leaking or not leaking.
Has anyone got a CC that doesn’t leak?
I agree with others, its a fantastic car, but if it leaks and they can’t fix it then its not worth anywhere near £20k - resale values are going to plummet if this isn’t resolved beyond doubt.
June 26th, 2007 at 10:50 am
ORDERED OURS ON 20/5/07.OURS HAD BEEN PREORDERED BY THE DEALERSHIP BUT WAS A COLOUR AND SPEC THAT WE WANTED. CAR HAS BEEN REGISTERED SINCE 31/5/07 AND WE WERE TOLD WE WOULD HAVE IN 2 WKS I.E FIRST WEEK IN JUNE. HAVENT SEEN IT YET. DEALERSHIP NO HELP, FORD CUSTOMER RELATIONS USELESS. COMPLAINED SO MUCH THAT SOME WOMAN CALLED NORMA JACOBSON, APPARENTLY A ZONE MANAGER FOR FORD MOTORS CALLED ME ON 25/6 TO SAY SHE COULD’T SAY WHEN THE PROBLEM WILL BE SOLVED AND DON’T BLAME THE DEALER IT’S NOT THEIR FAULT, THAT WAS VERY HEPLFULL WASN’T IT? ASKED HER WHAT WAS ON OFFER FROM FORD TO PERSUADE US TO STICK WITH THE ORDER. ANSWER WAS ‘NOTHING THAT I KNOW OF’ AGAIN VERY HELPFUL. THINK WE WILL BE CANCELLING
June 26th, 2007 at 10:54 am
Hi everyone like all of you i too was fobbed off and messed about for months and months and months i have had my cc3 since 1st of June and well what can i say i love it love it love it!!!!!!!! it was worth the wait it dives great looks fantastic and the roof (touch wood!!!!!!!!has not as yet leaked) the car is
kept in a grage at night but has been driven in the pouring rain have had 1 calls from the dealership asking if car leaks and on call from Fords asking had i had any problem with the car and inspite of the agro i had getting it i think it was well worth my 20K
June 26th, 2007 at 3:39 pm
Ordered in Feb, del in May, then June, then July, then maybe end of august, but defintley not guaranteed. So have cancelled the order!!! it would have been the first Ford I would have owned, and I don;t think I am going to give them another chance
June 27th, 2007 at 5:13 pm
Hi all!
I too have had my cc3 on order since 03/02/07 was been told it would be ready for collection by 03/06/07 then week later got a call from the dealer and was told car had been delayed until 30/06/07, week later told car EDD had been put back again to the 30/06/07, then a week later, 7/7/07, then 14/7/07 again another call from the dealer today to advise that delivery date has been put back again and I’m still waiting to be informed of the date its supposedly due to be delivered!!! Was really looking forward to getting this car but now I keep thinking am I ever going to get this car…..is it worth it??!!!! Guess I will have to see what the dealer says tomorrow!!! Thanks for reading… !
June 27th, 2007 at 6:43 pm
Oh my thank god i read the last post!! Ordered my cc3 about 3 weeks ago and dealer said there was probs but wouldnt effect mine but then said would probably have to wait till aug/sept. Lets hope its an indian summer????
June 28th, 2007 at 2:01 pm
Hi,
me again. Just to let you all know, was contacted by Ford customer service. The fix has been approved and the dealers will be issued it in the next seven day and repairs can begin. Maybe have my car back in 3 weeks all being well?
June 28th, 2007 at 3:12 pm
Apparently ‘the fix’ has been ordered for next week per ford customer relations. It is still impossible for them to say however, how long this is going to take.Our car was reg on 31/5/07. So ours is already i month old on paper,we haven’t seen it. Discussed with dealer knock on effect on resale or trade in value and the answer was’I know where you’re coming from but it’s not our problem’. They are offering nothing in the way of compensation and don’t intend to.Tolme to write to Ford they might be more sympathetic. Neither Ford nor the dealership deserve our business and I think cancellation now is the only option left for us. Pity it looked a nice car.
June 28th, 2007 at 8:10 pm
I ordered this car at the end of November 2006 and wanted to be driving one of the first!. I was told there wud be a 12 wk delivery date. Since then it has been ammended 7 0r 8 times and it is really getting very silly….Dont know how I’ve managed to keep my temper! phoned ford customer service who were no help at all and admitted that they dont know how to fix the problems with the roof! HOW HELPFUL. To date I still dont know when I am getting the car and the new registrations will be out at the end of August!!.
June 28th, 2007 at 10:17 pm
I have to say that Ford CRC has been very helpful. People constantly on their back all day giving them hell over this issue but they have always been polite and courteous.
I have been provided a hire vehicle and have had regular calls from their CC team who have advised me as and when they have had any information
The delay in my car is frustrating but id rather wait than have a car that leaks. I think people should stop moaning. I havent asked for compensation, what is with the world today? any chance people get and its compensation this compensation that.
I for one cant wait to get my CC, they are amazing!
dealerhip has been helpful, told me my car is in southampton awaiting release
also a fix has been released as per udate today from the ‘unreliable’ team at customer relations
If you lot are so aggreived then cancel your orders or wait for your car with a bit of self respect and grace
June 29th, 2007 at 11:43 am
*UPDATE*
Recieved a telephone call from Ford Information Service today (29/06/07) to advise me that a “Fix” had been found for the leaky roof. However, still no more information on how much longer I have to wait. I was told they will contact me again when they have more info.
June 29th, 2007 at 12:26 pm
Glad to see some people have managed to get some information out of Ford regarding the leak. I have now rang twice and been referred back to the dealer on both occaisions, despite trying to explain to them that the dealer (who has been very helpful so far, including paying for the service on my existing car)can’t give me a delivery date until Ford tell them when they can start to expect cars to be released. I have just written directly to Ford’s MD.
MR R de Waard,Eagle Way,Brentwood,Essex,CM13 3BW.
Having waited since early January I am now considering cancelling my order and will be looking at both the EOS and Megane CC Sport this weekend
June 29th, 2007 at 7:59 pm
I ordered my cc3 in January and so far have been told 5 different dates. I keep getting fobbed off by Ford head office who tell me the dealer should let me know and they tell me to contact Ford head office so going around in circles.
Have asked for some sort of compensation (something free for instance)! My excisting ford mondeo is well over its service mileage and is supposed to be a part exchange for the CC3. I had no idea that so many others have had the same problems that I have been having!DO SOMETHING ABOUT IT FORD!! LISTEN TO YOUR BUYERS!
June 30th, 2007 at 8:58 am
My husband just showed me this site and in a way it’s comforting to know I’m not the only one out there with problems, if you know what I mean! I also ordered my CC3 in mid-March. Have had so many delivery dates it’s now a joke. My dealers are actually part of the Ford group and not a franchise and have been very up front about everything. When the first delays set in they offered me full tank of petrol, free delivery to my house (we live 70 miles away from them) and free floor mats (if you ordered a CC3 they are not coming with the mats that were part of the spec!!!) Know that all cars have been called back to Dagenham for roof seals prob and know that when I last spoke no solution had as yet been found. As my old car has now gone they have paid for a hire car (brand new Focus that goes like a rocket!). In a way I’m lucky that I haven’t taken delivery so am not paying for a car I haven’t got. I did sign finance paperwork but they didn’t send it off when found out about delay. I was thinking of VW EOS but really liked the drive of the Focus CC sooo much better than Astra or Megane. Now I’ve got the hire car am happy to wait though I will kick up a real stink if it comes with old plates. Will expect a discount as you would have with any car that has older plates on it even if it is brand new. Shame about missing the summer (what summer though??!!!)
June 30th, 2007 at 1:31 pm
As I write this my husband is out in the pouring rain continuing the refurbishment of our garage ready to house my new Focus CC3 which we ordered two months ago. At that time the salesmen would not commit to an exact delivery schedule, but intimated 6-8 weeks. The garage rebuild has been coordinated to tie in with the delivery - well, that was the plan ! A lot of effort and cost has already been expended, but no new car in sight. Called the salesman last week and he said that my car had been “segmented and is undergoing further quality control checks which will result in some additional delay”. Interestingly, no comment made on what we now know to be a leaking roof problem. He would not comment when asked to give even an anticipated delivery date. We are going to stick with it as our intensive research on cabriolets showed that the CC3 really has ticked all the boxes. Thoroughly agree that the customer service has been deplorable. Apparently all good things come to those that wait, and all good things are worth waiting for. Let’s hope these age old sayings are right !
June 30th, 2007 at 1:51 pm
Like many others I am waiting for a CC3. I pass Dagenham Ford plant everyday and they have around 1000 (estimate) sitting in one of their major compounds. They have what can only be described as a protective material over the roof and our waiting safety checks before they get set to dealers. The worry is on the other side of the compound they have about 100 which do not have any protective material on the roof which means they have been checked - that was in one week!! so I guess I will be waiting a while!!!
Friend has a CC3 and got very wet last bank holiday weekend - gald to hear all we be recalled to be checked. Pleased to hear a fix has been found!
June 30th, 2007 at 3:57 pm
After reading these horror stories, I have just been out to source a possible alternative and to see the dealer.
They confirmed the leakage problem, but apparently, there is a press-release being prepared announcing that Ford have managed to correct the problem and all models produced from now will be to the new specification. Supporting documentation is being prepared for CC technicians to fix the problems in the field.
We still have a scheduled build-date of 9th July and delivery is still due end of July / start of August.
I hope my dealer is not just trying to fob me off.
June 30th, 2007 at 8:34 pm
I like all above am a little dissapointed. I fell in love with the car and bought the demo model just over a week ago but then was told I couldn’t have it, just yet, as there was a stop on the car. I have to say Raj at Plaistow has been nothing more than fare and a pleasure to do business with. However I am surprized there is no clear indication as to when the problem might be solved. Also surprized Ford don’t seem to keep their dealers informed. Anyway I hope the problem is solved soon and I can get my hands on
my new toy. If I remeber correctly some of the best weather last year was in Oct/Nov so hang on in there all and give me a wave when we pass on the road!
June 30th, 2007 at 9:52 pm
It will nearly be the end of summer at this rate. Ordered our CC3 in March and was told Delv in June but No Car nobody even at the dealer knew where it was or when it will arrive . So Rang ford and basically had a go .
I was told that there is a problem which as of the 29 June they had found a fix but would have to wait for parts to be supplied . Ok but why sell a car that doesnt work Ford needed to contact all its customer a give feed back. Customer are Fords bread and butter no customers no Ford. So please ford get in contact with the people who have shown faith in your product and give some feedback . People want their cars for the summer not winter. So come on Ford sort it.
July 1st, 2007 at 7:46 am
I have already posted about being lucky enough to have receive my CC3 and it’s leaky roof problems etc.Has anybody who also has a CC£ on the road notice the vibration through the clutch pedal?
It’s only minor but i have never noticed it on any other car ive had. I would like to know if it’s a common problem before i stick on my leaky roof and rubbish reversing aid fault list (all of which Ford are going to fix for me).
Thanks
Dave
July 2nd, 2007 at 7:09 am
Yes the fix has arrived according to Ford and Dealer,they have given me a hire car and taken my car,as it was going in part-ex nice hire car, a Ford as you would expect,but have had to pay £70 to get rid of a £250 excess on the hirers insurance,as I do not have this type of excess on my policy I will be expecting Ford to reimburse me this money back,as none of this is my doing,we shall see.
July 2nd, 2007 at 9:35 am
Also just spoken to ford customer relations. Very nice young lady ‘Katy’. She too has assurred me that the FIX is now sorted. However, cannot tell me what the actual FIX is?? or when/how long it will take to reach an individual customer. Has no way of telling me any information about my order at all. So altogether in the voice of Diana Ross [sing] And I’m still waiting…. whoa oh oh oh ooohh! Good luck all.
Just trying to lighten the mood. Maybe ford may give out free umberellas or Goldfish when your car ‘eventually’ arrives, just in case!
July 3rd, 2007 at 6:42 am
Have finally given up & cancelled my order, ordered a Megane CC Privalige instead, pick up in a couple of weeks. Cannot fault the dealer, (Evans Halshaw of Leicester), but Ford don’t deserve our business.
July 3rd, 2007 at 9:25 am
Hi,have also had the call from Ford cc complaints team to say they now have a fix and my car which is stuck at Dagenham will have it’s extensive water tests done there.He says things should move quite quickly now and that it’s up to my dealer to monitor the movements of my car now on their system.I did consider canceling at 1 stage but having read some horror stories about leaks on the Megane and and the fact that as a Ford emloyee i am paying less than 15K for my CC3 i am willing to sit and wait for a car that will hopefully be fantastic value for money and as it is still pooring with rain as i speak i am not exactly missing out on anything just yet !
July 3rd, 2007 at 9:46 am
I cancelled my order today. Ford can not give a any update on my CC3 which was ordered in January, they can not even tell me if it has been manufactured. My dealer has refunded my deposit. I have written to BBC Watchdog, and Auto Express magazine, who may run an article on the problems. I am now looking at a year old Saab 9-3 convertible, at least I can pick it up this weekend!
July 3rd, 2007 at 9:56 am
Hi, I guess this is a little pointless to ask judging by the comments above but can anyone give the number for customer service at Ford. Thank you.
July 3rd, 2007 at 10:26 am
I spoke to the dealer about our cc3 yesterday and he has told me that Ford themselves are taking over the orders for the convertable and are contacting customers on a case by case basis. Maybe just Maybe we might see the car for a few weeks left of the summer but I do have all my fingers crossed. Ford really does need to talk to its customers and maybe it will now. I have also wrote to Topgear Mag and TV show about this
July 3rd, 2007 at 10:43 am
To Mart & Lins, as regards informing TopGear, the ironic thing is that the clincher for me was the report that Clarkson wrote in the Times.
July 3rd, 2007 at 12:09 pm
Collected CC3 mid may (was the showroom model unregistered) had trouble with it from day one what with the leaks and a few other hiccups! Has been back at the dealers now since third week of May, owned the car for 7 weeks and driven it for one! Have been told that a fix date will be released this week!! Fingers crossed??!! Another ford owner that is paying for a car that he has hardly seen. Frankly not good enough!
July 3rd, 2007 at 2:00 pm
CC2 stuck in Dagenham.
To Dave H, you mention the rubbish reversing aid. My car got one, what the promblem ?
July 3rd, 2007 at 4:12 pm
Ford customer service contacted me today to day the fix was ready and to contact my dealer. I spoke to Evans Halshaw and they confirm the tools etc are ready.
My car is booked in for next week to hopefully have the goldfish removed and with a bit of luck they will even valet it!!
I won’t say more as i may be tempting fate.
July 3rd, 2007 at 4:36 pm
Cancelled my order after waiting since 16th Jan with no idea of delivery. Got my Renault Megane Dynamique S yesterday - roof workss perfectly and no leaks!!! A joy. Very disappointed with Ford as had wanted the Focus as had driven a Focus hatchback for the last six years, but not prepared to wait and take the chance of further problems.
July 3rd, 2007 at 8:26 pm
Still waiting for my CC3. Customer Service told me fix is coming soon. If you hang on for the car you can get 3 years free servicing (at least). Problem is Sep 1 the new 57 reg cars come out. Is it worth having an 07 car for just a few weeks ? Also in Dec a new Focus coupe is coming out so I here, although it’s not a cc. How long before the current model is replaced ?
July 3rd, 2007 at 10:42 pm
I orderd my CC2 in January 2oo7 i was one of the first to order and told me i would get it by april again still not got car or any further news to say if and when i will receive it . not very happy at all with ford .worried about depreecation of vechicle if i receive before the 57 reg comes out as the car will not be worth what i am paying for it .
July 4th, 2007 at 10:32 am
I ordered my cc3 with the lux pack in nov 06 waited 8 months for it i received the car on the 12/june 07 without the lux pack i had it one day and there was a leak through the roof and the whole back interior got drenched. I was later informed production had stopped on the 5/june 07 i should of never received the car. My experience with Fords customer service have been diabolical there is no half way mark with them its all on there terms. They will not replace the cc3 for a new cc3 with the lux pack as i had originally ordered i have spent hours on the phone to them trying to get support as they rarely return your phone calls. When you do get in contact with them they give you conflict information and make you feel like you are a inconvenience. They treat you like the opposition NOT the customer. They have giving me a hire car of a basic focus but still expect me to make full payments for my cc3 until further notice i feel like they have ripped me off.I payed £20,000 for this car and came to terms with the fault but what i can not come to terms is the way fords customer treat you its not worth the stress.Pull out if you can !
July 4th, 2007 at 1:06 pm
Hi CC Lovers. I must admit I am very mixed with my views on the New Ford CC car and can take on everyones anguish in one way or another. I live in the North/East Scotland and have a Megane CC (which I love.) I heard a lot of things about this new Ford CC which I took a right fancy for just like all of you. I had tried to see the car, physically to compare against the Megane (I have to young children 9 & 8) and needed to see that they would fit in comfortablly. I finally got to see the car at the end of May and was told that I won’t get the new car until Aug/Sept. I was in no hurry, but they pushed and pushed for a deal and finally ofered me the showroom car and could pick it up a week later (with them knowing about the problems.) Like most of you a took ownership a week later and again like most of you Loved it. I did alot a comparing against the Megane to which I had a few pointers to Ford. One of them was the state of the rubber seal when the roof was closed. AND like most of you the worst happened, the roof leaked within the week. I had been told by the dealership that Ford where in confrontation with Pinifatina (as its there design,) but also told that they had refered to ford to use a specific seal on the car but choose to use their own (Cheaper no doubt.) The car has been sitting in the Ford Dealership since 7 weeks later and I have just been told that they have a fix, but have no indication the time scale involved. I do however think that we should contact Watchdog on this issue for a couple of reasons. We all should be compensated in some way for this, after all this is a BRAND new design and we are the ones that are road testing the car for FORD. Although we don’t want bad press on the car we have bought and we are taken alot of stick from those we work with, but it will be the only way we could be big enough to get to Ford. Sorry for going on but I have very mixed feelings and with a suitable compensation and a total fix on the car, I’m sure we will all still feel the same way towards the car. Be patient! I would have rather not taken ownership of the car with the problems and driving around in the Megane CC, rather than waiting for delivery in the expected perfect condition.
July 4th, 2007 at 5:34 pm
The telephone number I have been using for “Ford Customer Care” is:
0845 841 1111
July 4th, 2007 at 9:31 pm
message to those who think we are too aggrieved and should wait for our car with good grace! FRANKLY I THINK 8 MONTHS IS GOOD GRACE! you have not been waiting for your car as long as i have. I appreciate that there can be teething problems, I currently have a 51 plate peugeout 206 coupe cab and waited 6 months for that to be built, the difference being, I knew it was a 6 month delivery date. I was assured by my dealer no more than 12 wks. In the meanwhile I,ve had to tax my car again for 6 months with the delay and also put 2 new tyres on. And my direct dealing with ford customer service has been very unhelpful. As you may have been lucky, well done you………..sarcactic patronising comments I can do without.Dont judge people you dont know certainly not their exact cirumstances.
July 4th, 2007 at 9:43 pm
Also with regards to customer service they are paid to do a job and if a 100 people a day phone up to enquire why 8 months later they do not have their £20,000 pound car………..is that unreasonable?. I love the car and I want it otherwise I wud have walked but wudnt it be nice just to be told whats going on. We are all in thr same boat and just sharing our experiences and trying to understand where we are and when we might get out cars, is that so wrong?
July 5th, 2007 at 6:48 am
Hi Julia, i too am trying my best to be as patiant as poss having waited since Jan 1st and can now see light at the end of the tunnel hopefully! Both my dealer and Ford customer service assure me that things are now moving forward.I have seen 2 cc’s in the last 2 days, the 1st 1 a saw i stopped and had a chat to the owner who said it’s the most fantastic car he has ever had,ordered it last October and got it a month a go and has no leaks whatsoever, the 2nd was in a car wash with jets of water all over it ( very brave person ) regarding your old car you can surrender your tax disc for a refund and i have just got Ford to pay for 2 rear tyres on my px car so may be worth a go ! N.B. a note to all of you that are canceling, keep it up as it will make my car even more exclusive and hopefully go up in value as and when i finally get it cheers !
July 5th, 2007 at 6:49 am
A point I did miss out that we need to make sure that we get to know what the fix intails as we don’t want to have a unique car. As the car has been manufactured (off the production line) the fix may only be for our cars that are in this situation. Meaning that the production car get made with the changes. This would highlight to all that all the 2007 registered cars are a bad batch and would subsequently affect the depresiation on the cars. JULIA and others, I guess that you all that are in the same waiting time 6 months plus have been keeping notes to reflect conversations made with customer services and dealers? I would propose that we all start to do the same so we can start to put it down in paper o Ford, Watchdog and the like. Please don’t get personnel with us as we are all expressing our own situations, it not a conspiracy, were not out to get you. Just here for you to talk to and listen to.
July 5th, 2007 at 7:18 am
Note to Noz
ROFL
July 5th, 2007 at 7:57 am
has anyone been offered any compensation ?
July 5th, 2007 at 8:49 am
Ford Customer service tell me they are offering comp on a case by case basis. They obviously do not want to set a precedent. I imagine the longer the delay the more you will get, as long as you ask, if you don’t ask you won’t get. Try getting a hire car from them until your cc arrives, I have heard they will do that. I also hear that 3 years free servicing is being offered. Has anyone actually been offered anything ?
July 5th, 2007 at 9:03 am
JUST BEWARE !!!
I got frustrated with my case handler as he rarley returned my calls he was also giving me conflict information they allocated me a new one, Unfortunately once you get frustrated with one case handler you upset them all and now i feel like they don’t want to know !!
Has anyone had good customer service ? if so can i have there name of the case handler please !
July 5th, 2007 at 9:22 am
Ford Customer Relationship Centre
PO Box 4430
Coventry
CV3 9BH
Does any one have a different address than this one. i need someone to take my complaint seriously.
July 5th, 2007 at 10:10 am
My dealers Gates of Waltham Cross have been good,and also told me that there is a possibility of the 3years free servicing,so stick out for that at least.
July 5th, 2007 at 10:30 am
My Dealers have been helpful also. They too are aware of the possibility of 3 years free servicing! Please can someone post a comment as soon as you take delivery of your vehicle to tell us all something more positive! Whoever went through the car wash, as pointed out by Noz, are you on this forum and how did it cope??? Also Noz did you say less than 15k for a CC3. I’m a ford privalige customer and I’m being offer nothing like that terms of discount. Am I being ripped off??
July 5th, 2007 at 10:34 am
that had a great offer with privalige but as far as i know you had to order your car b4 nov 06 if different please let me know ! at the moment they are giving privalige customers £1000 off so at least make sure you get this !
July 5th, 2007 at 10:47 am
Hi Lorraine thanks for getting back so quickly. Yeah I got my £1000 off with guaranteed free Lux pack. They have honoured the amount offered for my part ex in March regardless of how long it takes for dleivery, so I’m quite pleased with that. Dealer just told me mines is in build as we speak. They are expecting it mid Aug & that I should receive it shortly after the 1st Sept, thus on a new 57 plate! So all in all if they honour the 3yrs free servicing too then… Happy days!
July 5th, 2007 at 11:17 am
Just spoke to Ford customer care department for the first time. Or should I say ‘Customer couldn’t careless department’.
Fords have a car tracking system call vista, this tells them and the dealerships where a car is and at what stage of production. Fords have frozen this system for the CC’s, therefore the dealerships cannot tell you where your car is. I asked to speak to someone regarding this, and I suppose like everyone else I was told to speak to the dealership. The attitude of the person was really couldn’t careless, ‘we don’t sell you cars the dealership does, so go speak to them’.
Is this the normal response?
July 5th, 2007 at 2:39 pm
For Lorraine.
My contact in Fords customer service is PAV. I have been genuine with him and he has phoned and returned call without prompting and has kept me informed of progress.
Compensation has been mentioned but not agreed yet, i like the idea of the 3 yrs free servicing and will mention it too him. As i said previous, my car is due in next week for the fix so i will let you know how it copes.
I jet washed my car when i first got it, but only the once. When i’d finished, the inside looked like the after shock from a Tiswaz foam party.
July 5th, 2007 at 2:48 pm
Well i have had my cc3 on order since february took delivery early june and leaked 2 weeks later
while i have had a lack of information since ford have set up a “cc team” things have been good.
i have been called every week, and if i call and cant speak to anyone ill get a call back pretty quick but not always same day admitedly
i am in a hire car while my car is in the garage, the “fix is now available” and my car is being done on tuesday.
so far for hire vehicles i have had 2 s-max’s, a mondeo ST, and a BMW 3 series convertable as they couldnt find me a suitable ford, i am still in the BMW but my focus is better!
I know there is 4 people dedicated to this problem all of pretty high authority apparently, 2 ladies 2 gentlemen. i have dealt with a steff, chris, and pav/paff all been great, it is mostly chris i deal with and he has been great. i asked for compensation and have been told he will look at it once he has my vehicle back and repaired.
i just hope my car is fine now as i dont like the old fabric roof on the BMW chris aranged for me
July 5th, 2007 at 2:50 pm
Yes Gary I’m afraid this is the normal response from the focus cc team I have been hitting my head off a brick wall since the 12th of June. This is the worst customer service I have ever received. There is no compassion no sympathy they act like they don’t give a dam!! Even though it’s custom that keeps them in a job! They treat us like the opposition and even as ridiculous as it sounds the ENEMY!!. When you try and complain about the focus cc team it just goes around in one vicious circle. It got to the point where I addressed a letter of complaint to roelant de waard and bob blenkinsop who are directing managers of fords it never reached them it went straight to the focus cc team they told me they received the letter and it would go no higher and in so many words nothing would be done about the complaint either. Fords new about the fault on these cars but the still sold the vehicles they new the summer was coming and they new sales would rocket!!!!! They have our money now and that’s all that matters to them.
July 5th, 2007 at 3:01 pm
Thanks Dave for your response!! Yes pav was mine to !! but unfortunate I never received the service you have from him. I have been pretty demanding but at the end of the day they should be qualified to deal with demanding customers especially when they are spending 20k !! !But good luck!!! Let me know if you get yours back next week!
July 5th, 2007 at 3:08 pm
I am dealing with a chap called Pav at customer care who rings me at least once a week with an update.He basicaly has done all the link work between me and my dealer keeping us both up to speed but like Gary just said now things are moving it is up to the dealer to track your cars movements on that VISTA thing ! You need to be a bit pushy and cheeky with these people but never nasty as it will get you nowhere trust me i having been dealing with Ford for about 15 years and had 20 brand new cars off them so i know what i am on about.3 years servicing is the minimum to expect, they are treating each case on merrit but just be sensible with your requests and have reasons to back you up! you may want to start with a snorkel and mask ha ha.if you ordered your car before the Jan market programme came out you would have got the full discount,the new programme was not so good giving you just a grand off but free leather and i think lux pack.Am part exing a 1year old fiesta ST and handing over 5K, a fab deal and my part ex value will be honoured from the original valuation in January.I live in the midlands but have found a fantastic dealer in the Lancashire area so if anyone out there needs help let me know and i will put up his address.
July 5th, 2007 at 3:46 pm
noz what was the full disount b4 jan ?
July 5th, 2007 at 4:13 pm
After my wife going into our dealership with no real answer i e-mailed our local ford and had a phone callfor a Tony Hall to explain the situation as it stands . Here goes
They knew form the end of April that the car had faults and the dealerships were instructed to contact their customer(ours never)
The good news is the problems will the roof seals are to be fixed either at your dealership or at Dagenham.Some of the cc3 are in transit on a boat and they are not sure of arrival but Tony Hall has promise to phone to keep me updated. I let me feelings know to him how bad they teated us as their customer service is not up to scratch.Some of the later cars to be made have had the fault fixed at the factory hopefully our car at the latest will be mid august
July 5th, 2007 at 4:22 pm
Lorraine the discount was about 3k on a cc3 on the Ford privilege.My dealer somehow done me a cc3 for the price of a cc2 ( petrol )
July 5th, 2007 at 7:19 pm
I have been told by ford that to fix the problem they need to wait for a special tool. I’m abit concernd about this. Do they need to modify the the roof or just the frame? Dave or has anyone been told any details on the fix. I have also been told that ford have mentioned the 3 year servicing so we should stick out for that at least. I origanlly came on to this web site to read the review from Clarkson on the CC3, has anyone contacted and had a responce from TOPGEAR…..? Keep Smilling All :-)
July 5th, 2007 at 9:37 pm
Can someone please verify what the situation is with a couple of things. Our CC as been on order since the 2nd of April. What we are worried about is where all these cars with leaking roofs have been stored. Have they all been under cover? If VISTA isn’t working for CCs how will our dealers be able to keep track of our cars?
Anyone had a response from Fords MD?
July 5th, 2007 at 10:12 pm
Thanks Noz and Kevin for your response, I spoke to my dealer again today after reading some positive responses on this forum and was told that there are hundreds of focus ccs being held and that it would still be a while before i get my car….. It was suggested that she who shouts loudest might get her car!!! The only saving grace for us all i suppose is that we have no summer at the moment only RAIN. I too wonder what will happen with regards to the 57 plate as 8 wks ago I was given my reg no and chassis no? With things going on as long as they are I too ideally would like a 57 plate but whats the chances of that, otherwise they will have a glut of 07 plates i guess. Still feeling exasperated by our situation, Have thought of cancelling and getting something else but when you have waited 8 months for your car it seems pointless to bow out now. Most frustrating is simply no one keeping us updated. Have been told today I will get another phonecall in a week with the latest update. THIS IS TEDIOUS.
July 6th, 2007 at 6:54 am
I have actually received the registration doc for our car, the dealer registered the car on 31 May to boost their monthly sales figures. I have made it clear to the dealer and to the ‘couldn’t care less team ‘ at Ford that under no circumsatnces will I still take this car at the same price. It is already a ‘used’ car and the future resale and trade in value has already been affected. I have been told by the dealer that we will definitely receive 2 years extra free servicing and 2 years extra RAC membership courtesy of Ford. I’m afaid that still would not clinch the sale for me. I have managed to speak to my dealers Zone Manager from Ford who has assured me that these problems are being addressed at the highest level at Ford and that I will hear something soon. I have this lady’s phone no. and will call her again in the next few days if I don’t get any situation updates from the idiots in Coventry. There is absolutely no way that we will take this car at the previously agreed price when the 57 plate is drawing closer. This is a real pity because like most of you we really liked the cc3 but not that much that we are going to throw our money away.
July 6th, 2007 at 7:28 am
Can someone tell what Ford Privilege is? I would like a discount as well. I’ve had 1 Escort, 1 Mondeo, 3 Fiestas and 2 Focus - does that qualify me?
I agree with someone’s comment that we should all report back when we eventually get our new cars. I’m still hoping that it will be worth the wait.
July 6th, 2007 at 7:56 am
Well my car is also registered and i took this up in a very lengthy discusion with ford, as in motor company not the dealership and they along with a family member in the trade that it isnt actually fords fault that the vehicle has been registered!
it is the dealerships fault for trying to get the sales in on time, the sale goes by registered date which is why the dodgy dealer may of registered your car even thou it is not in the country,
ford are just as p***** off about the dealers doing this as me in my case, however i was given the impresion htere is nothing ford can do and its something the dealership should take responsibility for.
anyway few more days to go and no more BMW
July 6th, 2007 at 9:33 am
In response to Brian Newmarch.
Ford Privilege is a discount scheme offered to people who work for Ford or who have direct family working for Ford. It used to be a fabulous scheme offering sometimes upto 20%-30% dicount, but they changed it around in Jnauary and it’s not so good now. Really mad I didn’t get my order in before Dec06 like Noz. Aaah well some you win….
July 6th, 2007 at 12:43 pm
I have just been on the phone to the Ford Costumer Care to get an update. They had not told me anything new, but I did press them on the fix associated with the CC. Apparently they DO need to modify the roof to bed into the seals, not the other way round that some people had heard. ALSO this will only be associated with the cars that are released now, so all the 07 registered cars (along with the ones sitting in Southampton) will be classed as “A bad batch.” I’m concearned that this will have an impact to the depresiation on the car. So I would recommend that we get something agreed with Ford (via the dealership) on the Garanteed Market Value. Dave, please let us know when your’s get done and the let us know the time scale? Cheers
July 6th, 2007 at 1:08 pm
what a load of rubbish kevin watson,
i have seen the TSB as they call it as my dealer showed me it to reassure me of what the issue is,
theres simply some revised rubber seals, and detailed information on how the roof, and windows should be set to give the perfect fit,. so it is just the seals and settings of the windows.
And every vehicle is just required to go through better checks, IF the vehicle leaks it has to have the work done, thats on every vehicle new and old!
there is no bad batch, just ones that are having work done out of factory, and ones after the update which are being done in factory,
its scaremongerers like you that would get customers like me panicking and resorting to valium
July 6th, 2007 at 1:21 pm
Phillp, I can re-assure you that scaremongering is not my intention but seeking the truth and not buring my head in the sand. There is a problem and with it being a new design justifies the trueness it (we)deserve. If thats all the solution is, WHY are we not being told this? I am only passing on information that I have reveived from the so called Horses Mouth. I do find it re-assuring from people like yourself who have inside information to keep us all on the ground, but I do take offense to you labelling me when you dont even know me. As this is the case I would appreciate if you would keep to the facts, as this is a bonus to everyone.
DONT SHOOT THE MESSENGER.
July 6th, 2007 at 2:02 pm
I am an ex Ford engineer who still has contacts within the company.
I am also good friends with a Zone Manager and a member of vehicle development and have discussed these issues with them as I have ordered a Focus CC3 in January.
Points to make
*Why have people sold their old vehicles knowing new ones have not got a ETA?… the E stands for estimated not exact
*Vehicles registered early are not down to Ford Motor Company - this is down to salespeople trying to hit monthly targets
*Vehicle Hire is not an obligation and no motor company has to provide this or to keep people in cars while their new ones arrive…. if you order new trainers and your old ones are a bit battered, you wont get courtesy trainers while the new ones arrive
*Ford is not the only manufacturer who has had cabby issues… check the vauxhall, VW and the renault and you will be enlightened
*The company making roof for this car is the same as most other manufacturers
I have not kicked up a fuss and whilst I am upset its taking so long, i think the response from Ford has been good on this issue.
I have spoken to the focus CC team at cust rel. and they seemed genuinely concerned and showed understanding over my issue with how long the car has taken to arrive… this cant be the same team some of the previous comments have been about???
I allowed them time to investigate my order and gather information and they responded with information which backed up what i have uncovered myself.
I was alarmed reading people have been getting misinformation as I worked for the company for so long and couldnt believe some of the stuff i have read which I know believe to be un-substanciated.
This CC is a absolute delight to drive and the manufacturer has done all it can at this moment to mimimise the delays
Ford hired the best company about to produce this roof but have been let down and have done their best to get the issue addressed asap.
I dont think 6/7 months is acceptable but I for one am not going to cancel and will allow them the opportunity to deliver me the vehicle to the standard I and Ford demand.
Well done Ford… dont let me down and keep up the hard work!
July 6th, 2007 at 4:12 pm
I am being passed from customer service back to dealer and back again. Both tell me it’s down to the other to help me. I have just been informed now that my car is due to be built on July 28th when I should have had it last week. At least it should then have the ‘fix’ already built in by then and it won’t be sitting around in a yard.
July 6th, 2007 at 4:33 pm
I have a copy of the fix that my friend who works at Fords has printed out for me. It is 20 pages long, and goes into detial of the areas to check, reads as follows:-
Isolated instances of the following causes of possible water ingress points in the interior/luggage compartment have been identified:
A. Water entering the interior via the door window glass due to an misalignment of the exterior mirror sealant.
B. Water drops from the header rail weatherstrip / convertible top front panel side weatherstrip into the interior.
C. Water drops/runlet from the C-pillar weatherstrip onto the side trim panel.
D. Water ingress into the luggage compartment via the convertible top rear panel lower weatherstrip.
E. Water ingress into the licence plate lights and into the luggage compartment via the rear lamps/stop lamp.
A new type of split sealing has been developed for convertible top front panel side weatherstrip and C-pillar weatherstrip. If necessary both sealings on the affected side must be renewed.
The special tool that someone mentioned above is just a tool to hold the roof in the open position while working on the roof.
I have every confidence that the problem will be sorted, and hope to get my CC3 soon, was ordered in Jan 07.
Cheers,
Dave Hunt
July 6th, 2007 at 5:04 pm
Cheers for that Dave.Your mate is a star and will buy you both a pint 1 of these days for hopefully putting all our minds at rest and stop any ” in fighting ” between Phill & Kev !
July 6th, 2007 at 5:09 pm
why are some people attacking other people over finite details, Kevin. presumably would not have entered his information onto the forum if it were not correct. Philip it seems that you john and myself and many others have all been told a variety of stories for the delay. And at the end of the day if Ford were to release a proper statement of explanation and tell us when we were able to get our cars we all wouldnt be so frustrated. This forum has been the most productive and informative tool that i have come across…if not for it then i would be further in the dark.Its only from here that i was even aware of the “fix” so thanks to everyone who has inputed their knowledge.
July 6th, 2007 at 5:24 pm
noz talks sense!
July 6th, 2007 at 5:44 pm
I too have been waiting since april for my cc3, with still no date of delivery, but would like to thank everybody else for there information as without this forum I would have no idea as to why it has taken so long. I have spoken to somebody today who purchased the showroom model back in April, and has no leaking problems,(even with all this RAIN).She LOVE’S it but the windows would not fully close when the roof was opened,(when she picked it up), and there’s a knocking noice from the boot area when the roof is up (which is most of the time). This tells me it’s not the most reliable car, but neither is the toyota yaris I’m part exchanging.I can still pull out at any time and receive full deposit refund, but I’ll wait to see how everyone else gets on.
July 6th, 2007 at 7:07 pm
the really funny thing is everyones moaning they just want to be told what’s going on………and grateful for daves post. but you were told all this by the cc team, who have said from the start theres an issue with the seals and are waiting for the new ones to be tested, made then released, followed with exact details on how to fix it, do all you moaners remember being told this weeks ago?
howevr u have waited till a seemingly random person on a public message board tells you the same before it begins to sink in.
I know 5 people who got their cars back and fixed today, ford put customers who actually own the vehicles as a priority which I think was a good call
July 8th, 2007 at 3:53 pm
My car has been standing at garage for the last 5 weeks covered in plastic, contacted by garage yesterday to say that Ford has released the cars and I can have the car without the fix and return when they are ready to do the fix. We will see what Tuesday brings
July 8th, 2007 at 6:42 pm
Yesterday i phoned my dealer and asked about the 3 yearfree servicing. they said they would look into it. Today they phoned me back and said they could not do this as the dealership could not afford to.Also it would only apply to people who have already got their cars and NOT the people waiting for them to arrive if it were to be done.has any body who is waiting been offered any thing
July 8th, 2007 at 7:04 pm
Tracey, you need to call Ford customer service and complain to them. I think it is Ford who are offering the compensation not the dealer. I was told I would be offered something but they (customer service) would not tell me exactly what.
July 8th, 2007 at 8:35 pm
I have been assured by my dealer they will honour the part ex price on my trade in BUT I see that the 6.9% finance deal (Ford Credit) is no longer available on the CC. Does anyone know if Ford Credit is honouring this deal for cars ordered MONTHS before the deal was ended? If not it means my monthly payment will be a LOT more than originally quoted.
July 9th, 2007 at 7:47 am
I GOT MY CAR BACK ON FRIDAY !!!!!!THEY ALSO CAN NOT GUARANTEE THE ROOF WILL NOT LEAK AGAIN ???? NOT VERY GOOD! IT HAS NOT RAINED HERE YET SO FINGERS CROSSED IT IS A BEAUTIFUL CAR LETS HOPE ITS WORTH IT… ALSO MAKE SURE YOU GET YOUR 3 YEARS SERVICE GUYS X
July 9th, 2007 at 8:04 am
Hi Lorraine. Have you had the fix carried out on your car? AND they still have said they can not Guarantee the solotion? Get the hosepipe on it ASAP. PLEASE let us know.
Tracey, the dealership will only bill ford direct for the services, so I would keep at them.
Julia, THANKS xxx
July 9th, 2007 at 8:37 am
Hi Kevin i cant believe the comments made from Phillip Reynolds it was real un fair, if anything its fords that would drive you to take valium i have had many sleepless nights due to the way the focus cc3 team has treated me. i think he was one of few that has been treated like a customer when most of us have been treated like the opposition, And yes mate not a prob i will give you an update once it rains.
July 9th, 2007 at 9:20 am
Lorraine or perhaps you should change your name to lotarain. hope your car is now ok, mine is being done tomorrow.
did they tidy the whole car up? or leave all of the mess?
also for the record they wont guarantee the roof will not leak.
in the same way no motor manafacturer in the world will guarantee that any part of a vehicle will not fail,
This is why they provide a warranty however.
lorraine hope your fix is permanent and so is mine and everyone elses
July 9th, 2007 at 10:03 am
Phillip, considering i only had my car for 1 day there wasn’t much to valet, yes they cleaned up the water, when i left my car with fords there was 30 miles on the clock when i got my car back there was 160 miles on the clock , there answer for this was that they drove the car to Daventry Northants and back to be fixed i was also unhappy to find that there is pen mark on the interior near the roof. but don’t get me wrong i’m happy to have my baby back.
July 9th, 2007 at 11:57 am
John..phoned customer care, they said ford was offering nothing at all,and it was down to the dealer,buti would have thought 1 free service would not have been beyond them.
July 9th, 2007 at 12:17 pm
i do know that the main people ford are trying to give free stuff too are people who have actually had the car and had a problem.
as customers whos vehicles have been delayed have never had the problem as such,
and as they atate to me it is down to the dealership to give realistic delivery times and handle the expectations etc.
ie: you put your house on the market to sell working to the scheduel of the person whos house you are buying and plan on moving into.
you wouldnt then go ahead and sell your vehicle even though the house you are buying still cannot say when you can have it due to delays, then sell yours knowing this and expect them to rent you a house to live in until you can move in, and then want compensation on top of that for the delay would you?
July 9th, 2007 at 12:58 pm
Hi,
Am thinking of buying the CC-3. What are your reviews on the car so far? Yes or no?? And is it really cool!? The pictures I feel probably won’t do it justice.
Thanks
July 9th, 2007 at 1:26 pm
I do welcome the comments made from Paris and Phillip. Very informative and at least trying to keep things in prospective. It is however frustrating in the least that Ford havn’t issued a letter or statement to there customers regarding the car, no matter if you’ve spoken to CC team or not. There is a lack of information from both the dealerships and Fords, this is how come this website has become a important source of information. I for one would like to the ford CC team comment on this site. We are ALL trying to make the best of bad situation.
July 9th, 2007 at 1:44 pm
Gary, it would have been good if some kind of letter was sent to customers but manufacturers only really do this when Recalls are issued on vehicles.
To be fair, information has been available.
At least 6-7 weeks ago Ford informed dealers that there was an issue with the seals and a resolution to this was being worked on… its very rare a manufacturer would give full details of such concerns but at least they did own up to the fact there was a problem and it was being looked at.
Good to hear positive news from Lorraine re the fix on her vehicle… lets hope you all have good results and I get my car soon
Also, Gary, having worked for Ford in the past - I dont think they would put anything up on a web forum
July 9th, 2007 at 6:00 pm
Well the thing go’s on . Spoke to dealer and he knows nothing on where the car is . Was told by Ford Today that they are releaseing no Ford CC’s.
Lets all just sit back and think now. We all wont the cars, We are really prepaired to with what ever length of time it takes. The main issue is the leak , none of use wont a car that leaks in the rain or when we wash it. So I think we need to give Ford time to sort this. There is a problem and they know it. They will loose millions if this isnt fixed mony and good will. I hope Ford UK or Ford USA see these comments . So everybody here needs to give them time if you have waited 6 months like us a couple more isnt going to matter. The summer has been rubbish so far anyway.
After all the above I am still not happy with te way we have all been treated . Communication would have stopped alot of these comments. So please somebody at Ford tell people the true story if it takes another 6 months then tell them. The dealers are no use as they only sell the product they have no control over making it . So Ford need to speak to their customers .
July 9th, 2007 at 7:57 pm
this forum in my oppinion is useless1
why? everyones complained about no information, and how ford are doing nothing hiwever when someone posts exactly what ford crc have tried to tell me from the start they thank them for the news,
im confused, when its said on here its gospel, when the same thing I said by the cc team its ignored or slated at for having no information.
to make it clear as I for 1 am happy with ford, I was told directly on 1st call to ford that I cannot have my car as it is stopped at wherever its last position was so they can check the vehicle over.
the issue I asked? there has been some occasions where the roof seals have not performed to fords standards, rather than possibly create more upset customers they put a hold on everythinguntil they are happy with the seals,
they are testing new seals, which if fine would then need to be manafactured, delivered to dealers and then detailed instructions on how to fix the roof and make sure it is right 1st time.
now I don’t know how much more honest a company could be or infact the cc team.
everything they have said has been right.
they’ve kept me mobile I ask no more, I wouldn’t care if they put me in a ka, it gets me to where I need to go, my previous car an audi a3 was delayed, I was never given a reason why, I was without a car for 2 months because of it, audi told me straight, we entered a contracts to supply you this car you ordered, not a contract to keep you mobile.
I have been assured personally by chris and phav on different occasions that while they cannot give me a timescale the more they know based on the finalising of the fix the more ill know, and they have convinced me that despite the big company ford are myself and the other small amount of customers effected are important.
on a bad note I was told by my dealer today that they made a mistake and obviosly I should not of been given a non ford hire vehicle and they need it back, apparently they just wanted me to have some wheels and the rental companies had no fords, apparently ford do not contact the hire companies and never actually know what car we get or from where as they just pay the dealers, so the dealer is now scared if they gave me a non ford that ford won’t pay them. ford are on to them based on a complaint the cc team has taken seriosuly from one of their priority customers. ill be speaking to them tomorrow and hopefuly collecting my car in perfect dry condition
July 9th, 2007 at 9:28 pm
I have had my CC2 on order since October 2006. I have never been given a delivery date. I was told the the UK launch had been delayed to January 2007. I have enquired every month since March 07 and I still cannot get a delivery date or any confirmation of the vehicle being in the production line.
Whilst I have ordered as a personal lease rather than purchase, this is one reason my local dealer Hendy Ford have said why I cannot get a delivery date. To quote the sales rep “I should have ordered one as a private customer!”, not a very helpful response. I’ve given up speaking to the Ford dealer.
So its now 9th July 2007, 9 months on….. - more chance of flying to the moon in Harry Potter’s Ford Anglia than seeing my CC2!
July 10th, 2007 at 8:15 am
Phillip i thought it was chris from the focus cc team that arranged your hire car 2 s max’s, a mondeo ST, oh yeah and your bmw series 3 he does not work for the delears he works for fords customer service and apparently he is in pretty high authority ?
July 10th, 2007 at 9:12 am
I have just been on the phone to the Ford Workshop were my car is being held, to find out if there had been a date for the fix. I UNFORTUNATLY live in the North/East of Scotland (I defo need the roof fixed) and the latest they tell me is that, they have a fix but there is a problem with the parts on who is supplying the seal Ford or Pinifatina, ALSO the work has to be caried out be specialised (Ford) trained personnel which there are none here and it is a 2 day course (the next course dates has been scheduled for October.) The other option is for the car to be sent down south for the work to be carried out. So it looks like it will be a longer wait for me to get my car back. You all that have been waiting months, might get your’s before me after all. KEEP SMILING ;-)
July 10th, 2007 at 9:58 am
good morning all
well my car cannot be fixed as yet because a “shim” has not come!
re the fix:
the dealerships have had since october to attend the training course or something like that so its dependant on your dealer if he has bothered to do the course, however ford send other teams up in these cases.
the new delay is very annoying!
however news i got and in response to kevin is that the fix “tsb” clearly says about where the parts come from, theyre ordered from the roof company in italy who send it to the dealer. when everythings all sorted if anyone needs a seal again they will be ordered from ford who by then would have built up stock as normal.
Re focus cc team and courtesy vehicles:
lorraine: yes chris is the main person i deal with,
he told me straight,until he can update me further he will keep me mobile. would i like a fiesta focus c-max mondeo s-max.
i wanted a mondeo and he said he will get the dealership to locate a vehicle, after that it was the dealership who arranged all of that, the 1st vehicle had a problem, so the hire company and the dealers located me another, and all that was out of the hands of ford.
an update also that the dealership are in trouble for putting myself and others in non ford cars so dealership have had to put me into a fiesta until their hire place has a better vehicle for me.
July 10th, 2007 at 10:16 am
I c then its not the dealer that authorised your hire car it was chis form the focus cc team and for some reason he has changed his mind about letting you have a high spec car not very good as you are still making monthly payments for this focus cc3 or even paid for it, and as you said b4 even the bmw convertible is not as nice as the focus cc3 and now they are offering you a basic ford, which is half the price of your focus cc3 just hope they get your car fixed soon mate x
July 10th, 2007 at 10:35 am
He did the same to me then blammed the dealership its them that authorised it and as you said b4 i just hope my car is fine now as i dont like the old fabric roof on the BMW chris aranged for me !! dont let them fool you !!
July 10th, 2007 at 10:39 am
Just to clear stuff up for people, things seem to be getting confused on here
If Ford Customer relations or any other department from Ford approve for a customer to have a courtesy car, they give the dealership the go ahead to do this.
It is the dealership who arranges the specific vehicle not Ford so the car you get is due to the dealership and hire company not Ford.
I cant comment on what Chris has or hasnt done as I dont know him but what I can say is that from my experience, customer relation department would only call the dealer and ask them to arrange a hire car and it is the dealers responsibility.
Shame for Phillip though… i wouldnt mind my dealer giving me a BMW!!! even with my contacts in the company I didnt ever get that!
July 10th, 2007 at 12:02 pm
dont be jealous paris it is a sin!
i have been clearly updated by my servicing manager with how my mess with non ford cars came around!
ford motor company/ crc/ cc team simply agree to pay the dealership for lets say 10 days use of a hire car. that is where it ends!
the dealership can now go out and contact whoever that dealership would use to hire a car in their town and pay that company the 10 days.
ford for obvious reasons want their customers being in a ford.
once the 10 days is up the dealership then ask ford for the money they have allready spent at the hire company. ford then send them the money.
All ford motor company want when they agree to paying for a car is that you are kept mobile and in a ford.
As such in my case chris does or rather did not know i was in a bmw, but when he finds out i was he is required to get me out of it immediatly.
so the dealership have told me it was a mistake on their half and in my case not chris or ford cc team.
i assume this procedure is the same with your case lorraine, so chris/cc team are just tidying up mistakes the dealership made and if they ignored this he himself would be in more trouble.
also the “high spec” hire vehicle refers to an equivalent vehicle or a suitable ford vehicle even if this is a larger vehicle.
the usual rules with a garage, insurance or car company paying for a hire vehicle is that you are usually placed into the next model/type down.
in our case we would usually be placed into a fiesta!!! but even this we have no right to!
well atleast im not missing out on any nice weather!
have you had rain yet lorraine?
July 10th, 2007 at 12:15 pm
Paris if you read phillips notes you wil see that he states that chris from fords focus cc team authorised him to get a bmw chris works for fords customer service focuss cc team its them that are paying for the hire cars x
July 10th, 2007 at 12:54 pm
Its not rained here yet phillips fink it is soon though so will let u know, just going back to this hire car business chris did organise you to have a mondeo ST that was good going do you think he will let you get another one ?x
July 10th, 2007 at 1:19 pm
Lorraine. I’m confused. Have you got your car back now or not. Or are you needing the hire car again thus meaning something has gone wrong again. Plus reading comments yesterday someone is claiming Fords are not releasing any more CC’s. I’ve been told that it’s all sorted by my dealer?? Has there been a futher hold up since everyone one has celebrated the fix being sorted? If so i’m not being told the truth. Cannot get through to Ford CC team anymore. What’s the truth? Hope your enjoying your car back if you have got it. Do ya still love it?
July 10th, 2007 at 1:31 pm
Yeh i do have my car back but its not rained yet !! i do luv it its wkd. Its such a looker very posh !! the pics do not do it justice !! its a smooth operator …x lets just c wot happens
July 10th, 2007 at 1:57 pm
Thanks Lorraine
Enjoy and keep us all informed! I’m jealous. But not for too long I hope.
July 10th, 2007 at 3:57 pm
Been thinking about this car and was surprised that they were so thin on the ground. Now I understand why. Think I will stick with VW and a new Golf. Where is the press on this? and what happened when motoring press were raving about it? surely someone must have driven in the rain? Good luck to all those trying to get car/car fixed/ sense out of Ford.
July 10th, 2007 at 8:40 pm
apparently ford have clearly stated that the dealers need to carry out extensive testing before releasing a vehicle, ie if it leaks it shouldnt be given to a customer, so if your dealer says take it and we will fix it when we can do not except and call the cc team
lorraine, you seem to be only reading parts of my posts.
chris simply agreed to keep myself mobile! as in he has agreed on behalf of ford to sign the cheaque! thats it end of!
the dealer then has the sole responsibility now chris has authorised it to supply me a car as per normal ford T’s & C’s that mainly being a ford vehicle from anywhere the dealership can get one from.
so if you happen to be in a remote part of scotland and the only rental place is dodgy daves rentals the dealership will use them, as they know the area,
the cc team have no contact at all with the hire company under any circumstance! is that a bit more clear?
the arrangement with the hire company is between your dealer and them!
ford simply have an agreement with the dealer to pay them.
so chris changing his mind about your cars does not seem to be the truth, more so the poor chap is trying to tidy up their mess before senior accounts find out what the dealership have done and therefore maybe risk the possibility of you having any hire car at all!
i did ask for a mondeo ST but was informed they do not provide high performance vehicles as a like for like unless it was a high performance you purchased
July 11th, 2007 at 7:51 am
Whatever phillip the truth is some customers are getting treated better by the focus cc team then others and you were one of them !! And this is NOT expectable, and i have read your email correctly maybe you need to read over what you have written. Stop blaming the dealers they are the middle people its ford it self that are to blame ok ! And by the way everyone it has rained and so far no leak !! Wahoo x
July 11th, 2007 at 7:53 am
Author: Phillip Reynolds
Comment: THIS IS WHAT YOU WROTE PHILLIP
Well i have had my cc3 on order since february took delivery early june and leaked 2 weeks later
while i have had a lack of information since ford have set up a “cc team” things have been good.
i have been called every week, and if i call and cant speak to anyone ill get a call back pretty quick but not always same day admitedly
i am in a hire car while my car is in the garage, the “fix is now available” and my car is being done on tuesday.
so far for hire vehicles i have had 2 s-max’s, a mondeo ST, and a BMW 3 series convertable as they couldnt find me a suitable ford, i am still in the BMW but my focus is better!
I know there is 4 people dedicated to this problem all of pretty high authority apparently, 2 ladies 2 gentlemen. i have dealt with a steff, chris, and pav/paff all been great, it is mostly chris i deal with and he has been great. i asked for compensation and have been told he will look at it once he has my vehicle back and repaired.
i just hope my car is fine now as i dont like the old fabric roof on the BMW chris aranged for me
July 11th, 2007 at 9:01 am
ok lorraine you seem to have some personal vendetta against ford motor company and your dealership have no responsibilities.
you are aware it is your dealership that is responsible for everything you have moaned about!
the dealers for what ever reason did not order your car properly!
however you still accepted it/ signed PDI’s and completed the sale! if i the dealers ordered my car wrong i would not except it, perhaps you thought you ordered it? surely the order form had the box ticked?
i quote yourself lorraine
“Fords new about the fault on these cars but the still sold the vehicles they new the summer was coming and they new sales would rocket”
your dealer gave you your car after ford officially said there is an issue with the vehicle, high chance it will leak do not give any one their car, do not sell this car!
this was sent out everywhere on the 1st of june. you were given your car during the period they were not allowed. the reason for this is to prevent upsetting people like yourself.
so again your dealer sold you a car they never ever should of!
again ford ie the cc team agree to keep you mobile,
that is it! no more other than to override the decision you are not to be put into a ka courtesy car lol.
IS EVERYONE CLEAR APART FROM LORRAINE?
the dealer then has to find a ford from wherever they can get one, pay the bill, and they can then at a leter date claim the money back from ford
the cc team do not flick through the yellow pages and call every hire company in your town and say make sure she gets a bad car, the logistics of doing this alone makes me think you have serious trust issues if you think this is what they are doing to you.
How did they ie ford cc team treat you so bad?
they kept you mobile even thou you should of never had your car! there is no ifs and buts about that
by the looks of it they treated you very well as they put you right at the top of the list!
they also gave you a car, im not sure what car you think people usually get from dealerships or motor companies that are not premium brands?
in my time iv had everything from 10 year old corsa’s right upto BMW’s admitedly due to a DEALERSHIP ERROR that they are now panicking about.
ford probably know of this site which is how they know of my non ford cars,
or maybe it was someone like you having a tantrum because you believe you have been treated so bad and basing my experience as a benchmark, and like the little girl in the playground or the spoilt girl in charly and the chocolate factory shouting i want one!
even thou you should of never been in the position. luckily for you ford crc/cc team still do care enough to not punish you for your dealers mistakes and try to tidy up their mess!
Someone else must have their car fixed now?
or is it just lorraine who while treated so badly and wose than anyone else clearly in my eyes seems to be the only person who got their car fixed clearly not the actions you would expect if you were treated so bad!
July 11th, 2007 at 9:06 am
Would like to inform everyone as you read this today my car which i have bought and paid for is being used to show technicians in glasgow how to fix the fault as yet ford have still not given me a date for my money back
July 11th, 2007 at 9:07 am
having told me 17 days ago that i would have a date within 48 hours thats ford for you
July 11th, 2007 at 9:13 am
Phillip and Lorraine, please can you swap e-mail with one another away from the forum? I think everyone is fed up listening to you’re personnel Vendetta, and its glogging up my e-mails now. NO disrespect to you both, its good to hear comments from everyone and I’m glad you have you’re car back Lorraine and feeding back how its going. I would only use some comments on the way forward for compensation from Ford not personnaly. PLEASE can you both give it up? (at least on the forum.):-(
Lorraine, has anyone mentioned any compo to you?
July 11th, 2007 at 9:20 am
Ha ha ha ha r u shaw you do not work for fords focus cc team ??? the customer service i received from my car dealer has been ok but not great ! i will admit ! the customer service i have received from fords focus cc team has been DIABOLICAL!!! I would probably have the same opinion as you if i had recived the same service that you have unfortunatly i never.
July 11th, 2007 at 9:23 am
Kevin soz u are soooooooooooooooooo right !! x ……………..thats the end from me i will save for fords x (unless my car leaks hahahaha x )
July 11th, 2007 at 9:53 am
Hi everyone. Ordered my CC3 Nov 2006, but the actual order didn’t get placed till the end on Jan 2007.
I’m still waiting for mine, it was built 24th May 2007, and last I heard it has been held at Southampton, awaiting the leak test and the fix if nesscary.
Hope to get it soon, it’s been a long enough wait.
Cheers, Jon.
July 11th, 2007 at 10:51 am
I agree with Kevin …. all i want to hear about is if the fix has worked for cars that have had it, what sort of compensation may be on offer and any experiences (good or bad) from people who are now in possession of their cars.
July 11th, 2007 at 12:50 pm
i was thinking me and lorraine could meet up at a focus cc owners club meeting and deal with this like real men!
ps make sure the meets on a dry day
July 11th, 2007 at 7:03 pm
my fix is delayed again!
July 11th, 2007 at 8:22 pm
Now all that business bowt courtessy cars is over we can now get back to the real stuff of finding out where our cars are and when to expect them. Ford cc team contacted me today to say mine which has been on order since Dec is on a list of priority cars ( less than 100 ) going into the Dagenham plant in the next day or so for the fix to be done.It will be extensively checked over before going to the dealership where they will go through more checks before being released to customers.Once in the factory it won’t take long for the re fit he says, we will see ay ! will keep you all informed. A cc owners club rally, now i like the sound of that,just tell me where and when and i will be there.
July 11th, 2007 at 8:46 pm
Oh dear.
Iv’e been away for a few days and WW3 has broken out.
Well my CC3 spent 3 days in the dealership to have the roof, reversing sensors and glove box fixed.
When i returned i found my car returned and gleaming.
Thanks Ford.
BUT WEREN’T YOU SUPPOSED TO REPAIR THE FAULTS???
The sensors still wouldn’t pick up a HGV parked 1″ from the bumper and they say they now know what parts are required to fix the roof and have ordered them?
Oh well, atleast it looks like new (except the swimming pool damp patch behind the drivers seat).
I think i will return a call to Fords in the morning.
Speak soon
July 12th, 2007 at 10:10 am
wel my story so far is a bit of a joke too. ordered the car end of jan told delivery would be 1st week in march phoned up dealership that week too be told delayes in delivary as the car had not been build and they didnt know when it would be since then i had 3 biuld dates that came and went but the car got built on the 4th. i was then told way back on the 1st of may that i would have the car in a couple of weeks so again phned after this time had passed to be told they didnt know where the car was but after a week of phone calls to them they told me it had been sitting in a cap park in germany for 2 weeks!!! last week in may phned dearlership again to be told car was on its way phned later that week the car had been called back to ITaly because of the roof faults was given the ford help NO help line 2 ring. after 4 days on the phone getting passed on to various people on the cc team no call back as promised from them they told me 2 speak to the dealer who told me 2 speak to the cc team. eventually they started ringing me well once ! went on holiday they said they would keep me informed so i would be upto date when i retunred 2 weeks passed no phone calls get back off holiday ring the cc team spoke 2 superviser about this very helpfull they will call me back phoned me back next day 2 tell me the problem ha s been fixed speak 2 dealer so i have done and the car is back in the UK southampton last week Sutton this week they dont know if the problem has been fixed or how long the car is because they dont know where sutton is because they have never had a car go there before. welll thats my focus cc story long i know but will keep you posted when i get some more info
July 12th, 2007 at 5:52 pm
Hi everyone, just to let you know that I am now fortunate enough to have my cc - I bought the showroom model at the start of June, but dealer let me know there was a ’stop’ on the car. Apparently they were provided with the tools required to fix the car last Wednesday; it went through ‘rigorous tests’ and passed, so the ’stop’ was lifted (by Ford) and my car released to me. Having read this forum I made sure I got a letter from the dealer by way of a guarantee that the fix is Ford specified, as I didn’t want to be in possession of a car from a potentially classed ‘bad batch’. (Yes, it’s 07 reg) - (how about everyone doing that to ensure it’s NOT classed as such?) There’s been no sign of leaks anywhere so far, and the car is an absolute dream both to drive and to look at, and definitely worth waiting for. I haven’t had any dealings with Ford themselves, but hope this bit of info helps anyone wondering if the fix works ! Good luck all, and hey, Phillip, I like the idea of a focus cc owners club - looks like we’ve got one starting already !!
July 12th, 2007 at 6:10 pm
ordered my CC3 on 12/02/07 was promised it end of March early april, was told it was on its way from Italy then in Southampton then Dagenham ?,end of June still no sign of the car FORD admited that it was a little long to wait, and gave me a 56-plate Galaxy on hire Great new, they then said sorry we can’t pay for this hire car it must go back “ok where is my car then” same place it was last month ? when will i get it then ? the car looks great “HELP”
July 12th, 2007 at 8:01 pm
I ordered my cc2 in January and after many delays I have just been told by my dealer that my car has had the fix done at Dagenham and is waiting for Ford to transport it to the dealers. (I hope this doesn’t take too long). At least this shows that Ford have started on the roof fix and hopefully people who have been waiting for a long time will be getting the phone call to say that their cars are on the way.
July 13th, 2007 at 12:56 pm
Nice to here some good feedback for a change as it is very important on forums like this that we get both good as well as bad news from you all so we can all make valid judgements !
Have just been having a chat to a friend who is a Ford salesperson, with more rain due throughout August she is advising her waiting cc customers to wait if poss till Sept ( 57 plate ) as it will for sure have a knock on effect on the resale of vehicles.Having seen several on the road now i don’t think i can be that patiant and still want mine asap unless August arrives and still no car then i may need to have a serious word with myself.
July 13th, 2007 at 1:59 pm
I had a phone call off my dealer to day . they said my car i.d. started with C and that all A&B i.d. number ccs had been done .Have been given a date of July 21st.Not bad for 7 months wait.About the cc owner club ,good idea .if someone does start one i would for one would be interested.
July 13th, 2007 at 3:53 pm
TOM Lord:
So ford have forced you out of the galaxy?
what if you were on holiday or something they would expect you to drive home then!
appalling in my oppinion!
no news on mine still, parts delay!
July 13th, 2007 at 4:50 pm
Update: Received phone call on Thursday 12th from dealer to advise car now back in production and any further delivery delays will be “minimal”. Still declined to give even a guesstimated delivery date though. As it is now mid July (we ordered in February) and we are going on holiday soon, we are now dictating to the dealer when we’ll take delivery. Given the appalling weather and the fact that our garage is still not finished, we have decided to hold off until September and have the car on a 57 plate. Faxed the dealer today to make him fully aware of this so woe betide him if he’s already gone ahead and registered it on an 07 plate ! Great to see that some of you have the car and it has been worth the wait !
July 13th, 2007 at 5:24 pm
ordered cc3 in feb ,dealer has kept me in touch whenever
status of car changes. car is being held in southampton. ford do have the fix .
car will then move to fords dagenham for fix to be done and quality checks to be carried out. still no date
for move to dagenham and final delivery to customer. dealer i think is left very much in the dark. As part exchange involved dealer will take delivery of my old car now to preserve its part exchange value and provide
hire car until new car delivered. this is agreed between
fords and dealer if i wish to take up this offer.
any other bonus offers eg servicing etc i think will
have to come from fords either directly or only
with their agreement. car not yet registered and wont be until dealer knows for sure that delivery to client is imminent….. which at mom could be any time. will talk to fords customer service to confirm this and to see what other info i can glean . if any
but that is state of play for me at mom .
not happy but want the car once problems sorted.
thanks everyone for your input… it all helps
July 13th, 2007 at 6:59 pm
Yipee, glorious Friday 13th. Have just had long awaited call from my dealer, she had my CC3 car keys in her hand and said that after doing PDi checks beg next week and giving it a good soaking to make sure no leaks I’ll have delivery of it next week. My old car has now gone; I’m in a new Focus hire car and as we live 70 miles from the dealership they are transporting it up with a full tank of petrol and free car mats.I ordered it in March and I asked whether it had actually had a leak as it has been in Southampton/Daggenham since June. She said that it had never actually been outdoors but tests had shown it would have had a leak. So seal all changed and hopefully I’ll have it on Weds. I’ll let you know. It’s good to hear they are starting to finally come through. I think that mine has come quicker than some of you who ordered in Jan/Feb as this is coming through Ford UK so my ‘dealer’ is actually part of the Ford Company itself,apparently they have preference.
July 14th, 2007 at 6:45 pm
We Live in Manchester but my wife was in Scotland at the time.,so i went mad giving me one days notice that the Galaxy had to go back, after a few choice words, they extended it till her return, to be fair to local Ford dealer, and the salesman is great and tells me everything he knows, just at a loss on how ford can get away with this?
July 15th, 2007 at 4:16 pm
hi all you car loss people yes i am 1 too i am ment to be getting my cc3 at the end of july not holding out much hope . after owing a slk merc for 16 months and having nothing but agro oh by the way dont ever buy 1 you think a leaky roof is bad i had too have a new gearbox and they did not want to know . but getting back to getting fobbed off bit i rang fords on friday and get this they told me they have lost my car now thats a new one !!!!!!!!!!!!!! may be its swimming round the med well it seems its happier in water than on dry land good luck everyone
July 16th, 2007 at 3:40 pm
hi all - i’m glad to see that the cars are finally starting to come through now…I have been given so many dates now for mine that I don’t believe any of them. I ordered mine in February was promised it end of April/ beginning of May - clearly still waiting now. The main thing that has got to me is not the fact that there has been problems but Ford’s handling of the whole situation. There’s been nothing through from Ford officially to explain the fault or the delay encountered, this has been left up to the dealership who’ve been kept in the dark as much as us! I’ve written letters to Ford and called them everyday for the past few weeks asking for information on where my car is and what they are doing about the situation. Each time I am promised a call back but nothing. Not only have Ford messed a whole load of people around - they aren’t even taking the complaints seriously either, something really should be done about that….watchdog anyone?!
July 17th, 2007 at 1:45 pm
any updates?
iv heard nothing! all has gone quiet!
the rains been bad too so maybe its just aswel i do not have my car!
July 17th, 2007 at 1:53 pm
I have just been advised my CC3 has been released after further testing, its been in Dagenham since June (originally ordered in feb). Apparently I should have the car in the last week of July. I have been told the car has passed tests and is just waiting to be transported to my local dealer - the reason it will be the last week of July is that there are so many cars to be moved and not enough transporters. I don’t know if I should believe it but watch this space…
July 17th, 2007 at 2:59 pm
Surely they can pay the cost to hire more transporters, I doubt there’s a shortage of them!
July 17th, 2007 at 3:17 pm
My friend at Fords has just shown me a revised fix (now 21 pages long), which states the following :-
“Various measures for the prevention of water ingress have been performed in production since 14.02.2007 (build code 7K).”
So looks like they’ve been on the case for quite a few months, so hopefully a lot of the cars will pass the leak test ok.
Mine was built at the end of May (ordered end of Jan), still no news on it yet, fingers crossed I’ll hear something soon.
Cheers, Dave.
July 17th, 2007 at 4:23 pm
Good news CC lovers,mines on its way to the dealer,should arrive at dealer thursday.and hope to be cruising tuesday.Hope its not raining so i can show it off.
July 17th, 2007 at 6:51 pm
Anyone know if because of the lengthy delays, will your px valuation still be honoured? My trade in car was valued by ford at end of May and I have just been given a delivery date of 11 Aug (not too bad compared to some of you) but I have now told my dealer to wait until Sep 1. Will I still get the same px we agreed on back then? I cannot be without wheels I need my car to get around I was wondering if I should ask them to take it now and get a hire car from them until Sep. Any thoughts anyone ?
July 17th, 2007 at 7:04 pm
had my cc3 now for some weeks but its finally succumbed to the faults listed above and has now been back at my ford dealer for the last 3 weeks and i am now the proud owner of a rent a wreck till someone fixes mine as for the fod customer service team what a joke if they spoke to peaople face to face like they do on the phone i think there would be law suits a plenty but for those who have yet to enjoy theres with the roof down its a joy more cabin noise with the roof up oh well fingers crossed for an indian summer
July 17th, 2007 at 7:29 pm
Hi John
My dealer valued my car in March i think? but they have agreed to honour the PX value given back then. They told me today that the car is in build now as we speak, in Italy? Delivery date of Approx 10th Aug to UK (not sure where) and for me to expect vehicle early/late Sept possibly even October. That’s some PDI or possibly a fob off? But either way it’ll definitely be a a ‘57 Model. Thus I can keep driving round in mine clocking up the mileage and take delivery of my car when it’s ready. The fact is you ordered it in good faith. It’s Fords problem not yours. That’s exactly what my dealer said to me anyway. Hope this helps
Yeah and to all forum friends “when’s the rally then Guy’s?”
PS All you lucky people who’ve taken delivery or who are about to. Hurry with verdicts.
July 17th, 2007 at 8:39 pm
Mine was valued in january,the dealer is giving me the same px now,even thou 6 moths has gone by.Any one out there know how to go about puttig a private plate on a new car, thanks….
July 17th, 2007 at 8:56 pm
TRACEY DAY Says:
July 17th, 2007 at 8:39 pm Tracey own plates the DVLA now issue all cars with a number plate then you put your own plates on cost £80 but the reason they issue it with a Number plate is that plate will go back on that car if you sell it and take your plate back, and that way that car as the same plate till its scrapped hope this helps Tom
July 18th, 2007 at 5:23 am
Was told last week about the fix. Contacted my dealer who have my car ( I actually owned it for 4 weeks before it rained) and they are waitng for a ford specialist to come and show them how to fix it. No date given. I would have thought that having already owned the car maybe some priority may have been given but it looks like not. Ford are still paying for my hire car.
July 18th, 2007 at 9:42 am
In reply to Ian the answer is no… My car has been in the garage since first week in May only had it a week when it leaked ford told me I would be better to take my money back so asked for refund 4 weeks ago was told would have answer within 48 hours ( what a laugh) and that money would be in my account within 7/10 days 4 and a bit weeks later still no money. Also had man from ford showing garage how the fix works they used my car ….. was told need parts from England and Italy so dunno exactly what the fix thing is???????
July 18th, 2007 at 12:57 pm
in response to John (post 179), if you were to take your part ex in now i doubt Ford would give you a hire car as you would be knowingly leaving yourself without a vehicle.. i suggest speaking with your sales man. if you have a contract with the part exchange im sure they would have to honour that… please update as i think what happens would in this situation could help alot of people in similar position… only problem i see is that if you tell the dealer to wait til september they may not be too happy about the part x issue
July 18th, 2007 at 1:19 pm
I ordered my CC3 on 14 Feb. As like everyone else, I am still waiting for delivery. The dealer registered my new CC3 in May 07 which ensured that the part exchange price we were given in February was guaranteed. I know the CC3 will be a few months old by the time I get it, but so will my old car, which they are losing money on. I did ask the dealer whether I could cancel my order because of the huge delays, but I was told I couldn’t because the CC3 had been registered to us. Does anyone know whether this is correct?
July 18th, 2007 at 2:30 pm
Have just found this forum and glad to find I’m not the only one waiting for my CC. Ordered it February,and the dealer says he thinks its now in the country - off to Dagenham to check for leaks might get delivered mid August! Dealer will honour my part ex value but reluctant to offer any extras even though I provided a hefty deposit in the form of my other vehicle - says Ford have left this problem entirely with the dealer and will not themselves shell out for any “goodwill gestures” My worry is what happens in a couple of years time when I go back to the same dealer with the CC as a part ex. - probably get told “sorry sir - wouldn’t touch those early models with a bargepole”. Anybody any comments?
July 18th, 2007 at 3:43 pm
YEAH I HAVE A COMMENT 4 FORDS UP YOURS !! ALL MY ELECTRICALS HAVE GONE TO F*CK AND I HAVE JUST GOT THE CAR BACK AFTER THE ROOF HAS JUST BEEN FIXED!!!
July 18th, 2007 at 3:53 pm
needless to say yes i’m back !! the electrics on the window are not working properly you press the button for the window to up it goes up then comes back down my back windows won’t even shut in the back so yet again another leak if it rains !!! fords should be paying me to drive this car !!!
July 18th, 2007 at 4:03 pm
with regarto the personalised plates, my new fiesta was registered from new with my own plate. When I change the car it will be given a random 56 plate.
As for my hubby’s CC3, we have cancelled the order. His plate is going on an Astra twintop!!
July 18th, 2007 at 4:22 pm
Yeah!!!!!! I’ve finally had my new CC3 deliverd to my doorstep and my old car taken away! They honoured the PX from March, didn’t charge anything for delivery (from B’ham to Chesterfield) and I even got a full tank of petrol, car mats and a bouquet of flowers!! It’s really beautiful and luckily the sun has been shining today. Not seen any others around up here yet and it is a real head turner. Lovely quiet engine, smooth drive and worth the wait. I had it in pitch black with a saddle leather luxury pack and 18′’ alloys. Mmmm, could sit looking at it all day! Have let my husband loose in it now so he can pose around work this evening! So hopefully this gives the rest of you hope. They are coming through and inside it had the paperwork to show it had been through the leak tests and passed. Fingers crossed that is the last of my Ford dilemma. Good luck to the rest of you.
July 18th, 2007 at 4:23 pm
in reply to steves comment about trading in in a few years time and it being of the errant 07 year i have asked my dealer if they will exchange mine for a production (roof fixed one)at a later [oint this year with no cost to myself so watch this space
July 19th, 2007 at 8:03 am
lorraine,
reading your posts, 1 after the other and 10 minutes apart i have made the conclusion you have a split personality disorder.
always look on the bright side!
now the windows wont go up it will help your fuel economy as you wont need your air conditioning on
and when the car does get wet it will dry out quicker!
July 19th, 2007 at 8:06 am
ha ha ha no i’m just mad !! spoke to fords last nite they are going to try and repace the car for me.
July 19th, 2007 at 8:58 am
spoke to dealer yesterday and they said the px valuation they gave me from May is guaranteed for my Sep delivery. One good piece of news.
July 19th, 2007 at 9:13 am
John… good to hear that… id think alot of dealers would do this.
Lorraine, hope you get it sorted… to be honest though it sounds like an electrical problem and im sure they could probably fix it… hope it works out for you before you are swimming with the fishes!
July 19th, 2007 at 12:26 pm
Well my car should be done by next week!
the dealership have given me a ka now as apparently when the cc team found out i was in a non ford they flipped and may not pay for the hire car!
my sales man dave said “We made a mistake, ford only pay for fords, and when they found out we got another car they was not happy so they will pay for a ka instead of asking ford”
either way ill be glad to get my car back. the ka aint really my style
anyone else had any trouble with hire vehicles that the dealers have arranged?
July 19th, 2007 at 1:04 pm
“FORD Feel the difference” I would if i knew where it was HA HA
July 19th, 2007 at 1:18 pm
Can someone tell me who/how to get in contact with the CC launch team. As the dealer cannot tell where my car is or when it’s going to be released.
July 19th, 2007 at 3:58 pm
with regards to your vehicle arriving and where it is the only people who would be able to help are the dealership.
mine have been great to be fair…
July 19th, 2007 at 5:41 pm
Well, here we go again… my roof is leaking!!! Went back to dealer today and told their senior technician attended at course at Ford yesterday, the bulk of which was how to fix the cc!!! They are now apparently waiting for the equipment to hold the roof open while the work is carried out - apparently this has to be done with Fords talking the technician through certain stages of it on phone / e-mails …… So, I still have my cc - am awaiting the call to say the equipment has arrived, apparently about 2 weeks…and I’ll be given a hire car - at best a focus…. Watch this space !!!
I’m getting more and more convinced, especially reading all your comments, that we should get ourselves together, call it a club or whatever, in the first place at least to give weight to our cause in the face of devaluation, not to mention inconvenience, and unfairness to those who have already paid out and having to go around in not-so-beautiful hire cars etc etc. If anyone fancies getting one going give me a shout and I’ll be willing to help get one going.. !
July 19th, 2007 at 6:29 pm
www.focusccforum.co.uk
July 19th, 2007 at 7:50 pm
im all for the club but must add the simple fact: a hire/courtesy car is not a legal right, offer, or obligation from any car manafacturer in the uk.
ford cc team are taking a huge big leep by offering us a hire car.
so we can go stomp and screem but we have no legal leg to stand on, trust me iv looked before with audi and others, however they just say theres a problem/delay, if you want it wait! dont want to wait you dont get it.
ford never give a delivery date, they just give the dealer an idea when it may be there based on current circumstances.
c hayward Says:
July 18th, 2007 at 4:23 pm
in reply to steves comment about trading in in a few years time and it being of the errant 07 year i have asked my dealer if they will exchange mine for a production (roof fixed one)at a later [oint this year with no cost to myself so watch this space
why would your dealer exchange a used vehicle for a new one at no cost?
if you know a dealer that will do this let me know as i trade my cars in every 12 months so i can just swap car after car at no cost to me!
my dealers all setup to do the fix, if your dealer says any other excuse other than he is waiting parts which will be a week he is talking out of his rectum piece, training has ben available a year before this mess but the dealers couldnt be arsed to do it, because theyre all panicking now means its slowed down as class places are full.
noz any updates on yours?
tom anything on yours? any more joy on hire car?
lorraine as far as ford are concerned you should of never received your car! so i think you should be gratefull the cc team ever kept you mobile at all never mind putting you in front of everyone else who has owned the car for 2 months to get yours fixed!
id be thanking the cc team rather than moan and pick on them coz you dont comprehend that they as in chris pav etc did not choose or arrange your vehicle
July 19th, 2007 at 8:03 pm
Phillip
You’re oh so protective of the Focus CC Team?? Are you sure you don’t work for them and are just on this forum as a rouse? Surley you can understand everyones frustrations. The CC team have never ever once called me back in the last month as promised on several occasions. I just keep getting back to them. They never ever offer an apology. Just a surley attitude.
July 19th, 2007 at 8:37 pm
My email has never been so busy.
Sorry Lorraine, i had to laugh especially at Phillips reply, but he’s right. You’ll look like Bridget Jones!!!!
My CC is in Fords at the moment for the fix and is the 2nd to be done at the dealership (talk about being a guinnee pig).
I called today to see how they were doing as it has been the perfect weather for driving.
My salesman says it will be done tomoz & the inital plan was for them to replace all seals so the fitters could learn how to do it, but Fords have now requested they try to fix the seals instead of replacing them??
Thankfully i have an understanding salesman who wont let that happen, but beware if yours goes in for the fix!
I have my salesman own new Focus car and they are reimbursing the additional insurance premium. I’ve threatened to keep it hostage until they fix my car!!
I haven’t got a bad word to say about Evan Halshaw (Stretford) as they have provided A1 service.
As for “they need a tool to hold the roof open”?? just take your finger off the button and turn the engine off!
July 19th, 2007 at 9:20 pm
I’m up for the club. I’ve had enough of being fobbed off too.
July 19th, 2007 at 9:35 pm
yes you caught me out, im a ford uk boss,
the mighty ford sent me on a mission to ilfiltrate this tiny forum of 15 or so people who are complaining, you know out of the millions of cars they make and im sure 100’s of thousands that have problems I have been sent her just for you lot!
ford uk could just buy all the cc’s back and cancel your orders, someone else would buy them when its good and ready, ford of europe inc uk is of coarse doing very well for cash, all the financial stuff mostly relates to ford usa and the companies it ownes, alas trying to sell.
the tool is just for health and safety,
while im with u dave or infact thinking jam some wood up there to keep it up or heck ill even hold it open if it speeds it up suppose they gota do what they gota do.
I have contacts in ford as im sure lots do after all its a big company, but the reason why I speak to equally is I actually understand my rights, companies who sell me complex products rights, after all a vehicle is not covered under consumer rights as a lot of other products due to its complexity,
further more I have brought lots of cars and had issues and been told to just wait till its done,
anyway must dash, early night, iv got a drive down to essex in the morning for work, head office are waiting for me ;)
if it helps the cc teams direct number starts 019266 something maybe we can call them direct for some more detail
lorraine im sure you the queen of sheeba whom in your derrangement think they’re picking on you despite being made priority uno in the uk have a direct number to post for us?
ps anyone seen many cc’s on the road? atleast we will have some exclusivity
July 19th, 2007 at 11:30 pm
Am a bit worried now. The “New” CC range are being released in Australia in September. I have already spoken to my local dealer about a test drive and changing out from the Zetec 3 door hatch that I have. This issue of the leaking roof is a concern - it rains a bit down here, but unlike the UK (no offence) where it rains all year round, it could be 7-8 months before we see any real rain and then would hate to be in a battle over leaking seals and find it runs out of warranty before it is resolved. (have had that happen in the past with a Mitsubishi).
It certainly looks great, with good colours, so here’s hoping. Cheers
July 20th, 2007 at 8:04 am
Hey micheal i as well, have the same suspicions as you no offence phillip !! but were all in the same boat here ! ha ha we should stick together I’m up for da club ! The queen of sheba ( I like phillip suits me ha ha ! ) has her car back and fixed yet again ! just waiting to see what happens next !!x
July 20th, 2007 at 9:08 am
Morning All
Phillip.. must admit you did make me titter and wheeze a little with that response..Enjoy your day at the Dagenham plant my son! I Thought you sounded like an Essex boy!(lol)
Lorraine (QoS)he he.. good luck this time round and once again keep us all informed…
Have a pleasant day to all
July 20th, 2007 at 10:50 am
hey that was a quick fix thou lorraine QOS.
how many days did you have to wait it total?
what was the reason for the problem? roof/water related?
i must get todays report completed for roland de walt or whatever his name is
July 20th, 2007 at 11:04 am
I work for a ford dealer and i can tell all the people waiting for their cars that they are not being given excuses by the majority of the dealers ..its just that ford don’t keep us informed properly at whats going on
July 20th, 2007 at 11:08 am
Interesting to note your comments from my last post Phillip. My previous comment was optimistic, so what a blow to find that optimism dashed !! My ‘complaint’ is not about the hire car I may or may not be given, but about the way this mammoth problem appears to have been dealt with from manufacturer to dealer to customer, and perhaps more importantly, the fate of the 07 batch as future resale value.
Yes, Ford make and sell millions of cars, and sure, there will be thousands with problems. But isn’t this quite different to the usual?
We, as customers, buy products in good faith that common sense prevails- i.e.You wouldn’t expect to buy a jumper with a great hole in it any more than you would expect to buy a car that leaks! A car with even one leak is useless (especially in this country!)and, unless sold with the customer aware of that, is selling under false pretenses! Different, one faulty model that can be fixed or replaced easily, but this is a basic design fault (oh I so pity the soul that let that slip by on a bad day…) I’m NOT saying Ford have sold under false pretenses, in fact quite the reverse as they quite rightly and commendably stopped the release of the vehicles, but what about all the dealers who are supposedly unaware of the situation and still selling the cars?? My dealer apparently knew nothing of this problem until they found they couldn’t release mine to me….. so where does the problem originate? WHY don’t they know? Has Ford not made everyone who sells the car aware (if not why not?), or is it really up to the dealer to keep themselves up to date with information they have no idea may exist? ???
And why the reluctance to give information direct to customer?
Meanwhile, many of us have forked out nearly £20K for this car. For many this will have been a huge outlay, and one not likely to be repeated on a regular basis - far less every 12 months !
Unfortunately it seems that in this increasingly money-grabbing society common sense has gone right out the window and replaced with a soggy mess..literally ;)
This might be a forum of 15 or so people (is it? I haven’t counted), but most of us have probably merely ’stumbled’ upon this website. What of the other 1000 who haven’t stumbled here yet? If everyone who had ever ordered a cc were to be given a questionnaire I wonder what the results would be? Complete satisfaction? Certainly a cc-club on a more easily found website might attract the reactions of a few more of the 1000 !!
Ok, so Ford has found a fix and seems to be doing what it can to get these cars on the road. Once the groggy mess is cleared up, will our being used as guinea pigs give us complete satisfaction, and make common sense ?!
July 20th, 2007 at 12:14 pm
I am sure that there are lots of people like me who have been watching this web site just to keep in the picture of how te problemsare being resolved, and wondering if to wait for the car or cancel?
July 20th, 2007 at 12:30 pm
Am still totaly in the dark as to when to expect to get mine.A week a go i was told by customer services & my dealer that mine was going in to dagenham to have the fix done and to expect delivery within a fortnight.Then on Wednesday i got the call i was expecting to say my car was still at Southampton still not done but is most definately on the priority list ( yeah rite )
My dealer cannot appologise enough for the missleading info he is getting and passing on to me and after a major row with Ford privilage about the treatment he has got over my issue and others has decided to longer sell Ford’s on the privilage scheme and just stick to retail where they can at least make a bit of cash.
Am getting well fed up with not so much waiting but not knowing how much longer to expect to wait! My mate picked up his VW EOS last week and is stunning, but having just seen a beutiful black focus cc parked up with ST3 alloys on it made me realise that no matter how long it takes i have got to just wait and wait and wait :-(
July 20th, 2007 at 1:30 pm
Rhona - Totally agree with your comments, I think you have summed the situation up perfectly.
As previously stated I canceled my order a month ago and and am now the proud owner of a 2 year old Saab convertible. I may consider the ford next year depending how things pan out with Ford, but I am totally dissapointed with the Ford stance on this, and I think this sums up customer service we get in the UK.
July 20th, 2007 at 3:31 pm
rhona:
A car with even one leak is useless (especially in this country!)and, unless sold with the customer aware of that, is selling under false pretenses
to be fair thou ford do not state this vehicle is guarenteed water proof ;) (iv looked by the way)
rhona:
“but what about all the dealers who are supposedly unaware of the situation and still selling the cars?? My dealer apparently knew nothing of this problem until they found they couldn’t release mine to me….. so where does the problem originate? WHY don’t they know? Has Ford not made everyone who sells the car aware (if not why not?), or is it really up to the dealer to keep themselves up to date with information they have no idea may exist? ???
yes rhona its part and parcel of selling any product, as a vendor the manafacturere expects them to be up to date.
ford in this case does this by releasing updates on the systems which my dealer has showed me everytime, if a dealer doesnt know of it its because they aint carrying out their duties and checking the system everyday, focus cc issue or not
rhona:
And why the reluctance to give information direct to customer
cc team have always said from the start there is a problem with the seals, they are waiting for the new parts to be designed, tested, made, then instructions made and dealers trained, this was from the start, from the very 1st call i made many moons ago!
as for used value theres no reason whu we loose money, if our car has no problem when it comes to selling theres nothing to effect it, its not like theres a focus cc v2 and a v1, with the v2’s being better. if your car has a problem its fixed with the same parts used on vehicles built from say next month or whenever they start building them again
will i give a high score on a satisfaction survey? course not! iv been happy with the news and updates but thats it, doesnt mean im still happy with the situation thou.
July 20th, 2007 at 3:58 pm
I ordered my CC3 on the 13th Feb, I was told it would be ready end of March first week of April, then I was told it would be ready at the end of May, then I was told they don’t know when it will be ready, they think September now. all I keep getting is bull from Dagenham motors. They set the helpline up because there were too many calls coming in, I think the reason this was set up was more like they run out of excuses. I was concerned about selling my car and then not having anything to drive, the guy at the helpline assured me not to put of selling my car and as soon as I’ve sold it ring them and he will get a courtesy car the next day…. so far this is the only thing FORD have stuck to… he assured me that I will have the courtesy car until mine is ready for collection… I have had the car 2 weeks, they now have rang me up demanding that the car is returned today with no warning… I don’t think so… the help line guy now says he never said that I would have it until my car is ready….. BULL…. I then spoke to him again and he says that he only meant as long as they didn’t know what the problem was then I could have the courtesy car… but now they know the fault I MUST give it back, even though my car has still not been fixed and they don’t know when this will be fixed and I have no car to drive!! I found out today that 7 people have cancelled their order in the past weeks and another today!!… I am still trying to sort out the issue with the hire car now… What to do……..
July 20th, 2007 at 5:07 pm
Mr Reynolds is living in la la land if he thinks the dealers get information straight away ..yes ford do issue technical bulletins on certain systems along with hundreds of other pieces of information every day ,and that can be digested by service depts…but they also say they are stopping production of a vehicle but dont give any reason why or any time length (this is probably because they havent worked that out at the time) …but when we as reps of the dealers say to the customer “sorry but your car has been delayed again and i dont know why or for how long” how do you think it makes us feel…we dont want your car / we want you to have it and pay for it and enjoy it so we can be paid..
There is a big difference between sales and service depts when it comes to learning about tech problems..
and the thing that still baffles me is i have customers who are driving around in the cc’s who have had no fixes and no problems !!
July 20th, 2007 at 6:20 pm
I got my money back!!! leak was so bad
alan
July 20th, 2007 at 6:55 pm
Hi All had my cc3 for 10 weeks been great when the sun comes out but the dreaded leak and ford let it down badly.Now i have decided to send it back to patterson ford who have been fantastic the fix is weeks away and i cannot see the roof not giving me any future trouble as it dosen`t seem stable enough so the decision has been taken patterson ford have agreed and i can keep the cc3 until september when my new focus and c-max are ready.Great company to do bussiness with.
July 20th, 2007 at 7:44 pm
AR:
say they are stopping production of a vehicle but dont give any reason why
the “stop sale” i was showed at the end of may clearly said why it had been stopped, along with some big q&a list also,
anyway may cars having difculties in having the fix carried out, apparently one side is done but getting the measurements on the other side has been harder.
i aint bothered at all however as the weather is appalling here so i am missing nothing other than adding on the miles and getting my car dirty, ohhh and probably wet too ;)
July 20th, 2007 at 7:55 pm
still not arrived got to wait till transporter delievers to my ford dealer.fed up of waiting hope its worth the wait ,today was a good day to test it out while on transporter.
July 20th, 2007 at 11:28 pm
was in the dealers when he rang to check up on my car,the sales man was told that my car had been in the testing room and was free of leaks, and now waiting for a delivery date to my dealer should have a date by for delivery by next Wednesday, I can’t not say anything about Phillip I a boss at Ford UK, and i work with Alan Sugar, and Richard Branson, ho and sorry I forgot Bill Gates and Postman Pat, if you work for ford no wonder nobody as their cars, your a david brent in your office, everyone takes the piss and you don’t know it but you did make me smile cheers Phil
July 21st, 2007 at 12:08 am
There are (as of today) no CC’s waiting at Southampton dock. Hopefully they are all on their way to Dagenham
Si
focus cc forum . co. uk
July 21st, 2007 at 5:12 am
I want to buy a CC2. Should I??
July 21st, 2007 at 5:18 am
And no I wasnt up early to go to work, I just fancied a beer!!
July 21st, 2007 at 7:19 pm
I stumbled across this site yesterday with a google search for “Ford Focus CC3 problems” and I am really glad I found it. I spent a good couple of hours reading all the tales of grief that everyone here is experiencing. I ordered a CC3 on 29th March from Gordon Ford of Bolton. I was given a delivery date of between 10 and 12 weeks which gave a later date of 23rd June. Spoke to dealer 14th June to advise going on holiday for 2 weeks and told car would be ready on my return, never said anything about leaking roofs, delays, stop sales etc. Come home 29th no car! Dealer tells me it’s still with Pinafarini due to a duplicated VIN issue. Waited 2 more weeks and rang dealer again on Tuesday last, then Wednesday, then Thursday. Saesman is definately avoiding me. Friday I get a phone call from the salesman who tells me my car is in Dagenham awaiting quality checks for water ingress! He also told me he had resigned and would be leaving in 2 weeks. Poor sod he must be as peed off with Ford as all we are. Late yesterday afternoon salesman rings and tells me my car will be ready for delivery on 14th August. Thats this year I hope. 20 weeks after the original order and 8 to 10 weeks late. I know thts not half as bad as some of you who ordered in November. December, January etc. But it’s still too long with no information. On a few seious points. I am very concerned about the quality and resilliance of the solution. When a car leaks water from new it will probably be a reoccuring problem throughout it’s life. The car may not leak when it’s delivered but how many times can we open and close the roof before it starts to leak agian. From what I know now from reading all these bulletins I don’t have a great deal of confidence. Ford are definately keeping this issue shrouded in mystery. I know the car has a warranty but I don’t want to be driving to and from the workshop. The post production modified vehicles will definately be worth less on resale than the later cured production mdels. I can see Glasses guide now “07 model bad news!” Not forgetting the dealers have held deposits accruing interest for anything up to 8 months.
After reading all what you people have said I am now very worried about this car. I am seriously concidering cancelling or trying to swap my order for a Focus ST. (I traded in a Focus RS for the CC3) however reading the small print on my invoice it states that deposits are not refundable until 3 months have elapsed from original delivery date. That makes mine 30th September. It appears they have me all ends up!
Anyway, I am going to discuss the options with the dealer nest week and I will let you know what happens. I’d love to know from people who have taken recent delivery if the leaking has been cured and if the roof still creaks and groans as some people have reported.
The CC looked like a great car and I was really looking forward to owning one.
July 22nd, 2007 at 7:23 am
GOLLY!!!! I’ve just ordered a loverly (I think) diesel cc3 from dealers in Chandlers Ford and was told that there is one in stock so I can expect to get it Friday week. Now having read all the comments I’m not so sure it’s a good thing. Will go back to my nice sales chap and ask him if the roof is leaky. Actually, when I was taken for a test drive, my daughter sitting in the passenger seat said that she was getting wet. I put it down to the fact that it was raining bucket loads and she had got wet walking from the showroom to the car …. yikes!!!! What should i do now??
July 22nd, 2007 at 9:22 am
In responce to Jay Lad, I too was undecided but look at the alternatives.The renault megane is like a Harry Potter book, everyone’s got one.It also reminds me of an x Welsh girlfriend with the same name, she too was a nice ride but looked plain and outdated. The Peugeot 307 is like my wife, lovely but there’s just something about that fat rear end that puts me off. The Astra twintop. Well my company car is an Astra and I don’t know anybody who drives one and hasn’t got a bad back!The VW Eos is 5K more for the same spec and it also has a roof leak problem, although VW’s solution is to buy thier magic oil at £45 for 100ml and lubricate the seals yourself, and if this doesn’t work you can buy thier new optional extra RAIN PACK, for £350 you get a wet suit, snorkel and flippers, BARGAIN!!!!!!Then there is the volvo C70,you have to remorgage your house to pay for it and let’s be honest the only people who want to be seen driving a volvo already own a free bus pass.Take my advice BUY A BOAT!!!!!!!!!!!!!!!!!!!!!!!!
July 22nd, 2007 at 9:58 am
Jay Lad Go for it I have waited since Jan 07 and still can’t wait to get it Cheers Tom
July 22nd, 2007 at 4:26 pm
The more members to the coupe club the better,we can all have a good day out,and have a good moan about ford,or even praise them on their magnificent car.So Jay Lad,come and join us,come RAIN or SHINE.
July 22nd, 2007 at 5:06 pm
How can Ford not guarantee that the cc will not leak?
If you buy a car even if it is a convertible it is not supposed to leak. I cannot believe that the car is not guaranteed not to leak. I don’t remember reading in the glossy mag that if it rains hard or you use a carwash or a jet wash you may find lots of water inside the car. Does anybody other than Philip think this should be so ?
July 22nd, 2007 at 5:22 pm
hey at the end of the day the normal focus sometimes leaked water,
what chance did they have with a convertable!
all CC vehicles have warnings not to use power washers around the seals, theyre rubber you could blast them out of position, its obvious if you think about it
July 22nd, 2007 at 5:49 pm
Everyone that hasn’t already, get your butt over to www.focusccforum.co.uk There’s a few from here already joined, we’re all waiting for the rest of you to do the right thing
You’ll need to register to view the forum but as those that have already joined will tell you, it’s well worth it.
See you there
Si’
July 22nd, 2007 at 6:15 pm
hi everyone have been given a new date for cc3 august 15th !!!!!!!!!!! was on my way to work on friday and there they were 6 ford focus on a transporter going up the M25 was so shocked got right behind to make sure i was not dreaming so lets hope there will be 6 happy people out there next week let me know if you were the ones to get one
July 22nd, 2007 at 6:39 pm
Nitro Si followed your link to www.focusccforum.co.uk loged in got a password and all i get then is Sorry, no access.
and i’m logged in
July 22nd, 2007 at 6:41 pm
thats odd. i’ll have a look now
July 22nd, 2007 at 6:43 pm
ok, try now
July 22nd, 2007 at 7:03 pm
my current car which is an Astra Bertone coupe with lots of rubber seals round the doors as it has no door frame (as in the cc) does not leak and none of my previous cars have ever leaked and I would expect the cc not to. If it does I will take it back.
July 22nd, 2007 at 7:16 pm
right, one or two of you seem to be having problems. Ive had a look and i think i know why. When you initialy register you only register to become a member of the Runboard (people who host my forum) community. Once you post a message on my forum you will automaticaly become a member of www.focusccforum.co.uk
Thanks for taking the time.
Si
July 23rd, 2007 at 6:22 am
I saw a transporter load of CCs on Friday anti clock on the M25 at J17 and this morning at 6.30am I saw another 2 transporter loads at the same place. All of them had plastic on the roof!!! Looks like they are on the move so hopefully might get mine soon (Pitch black CC3 with black lux pack) on order since Feb.
On another noe NitroSi. I have registered on Runboard but still can’t post a message on your forum to become a member.
I know part-ex prices are being honoured BUT does anyone know if Ford Credit are honouring the APR rate on finance that was available when orders were placed? It was 6.9% APR then and is now 14.2% a big difference.
Count me in for any owners club!
July 23rd, 2007 at 6:36 am
Clockwise not anticlockwise…I only drive on the thing everyday.
July 23rd, 2007 at 7:09 am
Rob, have you tried since real late last night or this morning? Should be fine now.
July 23rd, 2007 at 7:56 am
QUOTE :-
NitroSi Says:
July 22nd, 2007 at 5:49 pm
Everyone that hasn’t already, get your butt over to www.focusccforum.co.uk There’s a few from here already joined, we’re all waiting for the rest of you to do the right thing
You’ll need to register to view the forum but as those that have already joined will tell you, it’s well worth it.
See you there
Si’
Excellent forum Si, glad to see someone has started a dedicated CC forum at last, hope it goes from strength to strentgh.
Jon.
July 23rd, 2007 at 1:53 pm
Re: Ford Credit
When I ordered my CC3 in Feb, the dealer offered me a 3 year Interest Free option by mistake - this has been honoured as well as the part-ex price.
July 23rd, 2007 at 3:35 pm
Well Done Jackie, I part-ex 2 cars and they had to honour both cars a 04 Corsa and a 05 Fiesta but to be fair my garage is brilliant if you are ever looking go to http://www.kempster-ford.co.uk/ they are really good
July 23rd, 2007 at 3:54 pm
paul w: you traded in the RS for the hairdressers car ;)
that will teach you!
dont do something as silly as that again!
id choose a mint rs over the cc anyday
July 24th, 2007 at 10:38 am
I have just chased up the delivery, after being told on the 16th July the car would be with me in the last week of July. The car had passed testing and was awaiting release, but apparently not enough transporters to move all the cars….
Now I have been told “I have just been advised that the cars are still in quality check and will be advised.. No more information available”… GRRRRR!!! Yet again I had my hopes up, I should of known better. :0(
July 24th, 2007 at 2:59 pm
Still no joy with mine and am even more depressed now having seen some fabulous pics on the focusccforum website ( well done lads )
Tom Lord i have noticed that you have also ordered yours from Kempster Ford so may be worth us exchanging email addresses to keep each other up to speed with what we are being told by the dealership who i must say have been very helpfull but they can only be as good as the info they are getting from HQ.The latest info i got was that it was still stuck in Southamton awaiting fix to be done !
July 24th, 2007 at 3:10 pm
Not good news from me I’m affraid. Got a call from the dealer last wednesday and I as I was the first here, they were starting on mine. Phoned up this morning to get an update (due to me having to extend the insurance on the hired car) for them to tell me that they are still working on it. Apparently, they change a bit and test it, change another bit and test it, and move on to the next leak so it a long process. Once they have sorted out the leak the car then goes elsewhere to have all the other checks carried out, electrics etc. Sorry to hear about your continuing troubles Lorraine. So I guess I wont be getting my car back just yet. Can see the light ……. its so beutiful. 9 weeks in back at Ford and counting.
July 24th, 2007 at 6:05 pm
make sure you check the foot well as these seem to hold water and the water is absorbed by the foam under the carpet and this swells up….
July 24th, 2007 at 7:13 pm
my dealer thinks that ford think al the cars in the holding placs will be done by 1st week of august and then waiting for the transporters, which are on strike in some places apparently.
still it could be worse, have a look at the vw eos forums, vw aint even doing a proper fix, just selling some stuff that needs rubbing on seals evey 6 months at your cost of £60 a time!
July 24th, 2007 at 8:20 pm
My cc should have arrived at wolverhampton dealership today,but alas still waiting,apparently on a transporter some where,thy called ford and they said thursday.Want this car so much,will wait abit longer.About this forum,trid to get into it,but do not know how,you must excuss me as i am not a I.T.buff,thanks
July 24th, 2007 at 11:34 pm
Hi all!
Spoke to my dealer and ford today. Appparently there is a dissagreement between Ford and Ansa (the car transporter company)over pay, thus some form of protest action from Ansa causing a shortage of transporters
As if we havent had enough to wait for!!!
July 25th, 2007 at 8:15 am
thankx kevin but unfortunately I’m still having problems with the drivers window i will push the button to go up and it will go all the way up then come back down half way ? then you just have to keep pressing the button until it decides to stay up. The thing is it does not happen everytime which is frustrating the engineer manger has given me 2 choices basically live with it as it is under guarantee and if it does not go up one day just bring it in or i can bring it in once again and they will do tests on it which frankly i do not want to do!!! I’m gonna have to get in contact with the cc team again which is gonna cause me a lot of stress will keep u all updated
July 25th, 2007 at 9:09 am
Kevin. Fords original plan (as far as i was told) was to change all the seals, then they decided to inform the dealers to try an fix the seals.
I have a good dealer and, like me have insisted all the seals should be changed regardless.
I believe they tried to fix the leaks on the 1st car which didn’t work, so mine is having all of them replaced.
I think everyone should insist all the seals are replaced, which would save you incovenience and them extra labour hours.
Mine is still in the workshop after one week but i have a nice Focus and its been raining all the time anyway, so i am nice and dry!!!!
July 25th, 2007 at 9:14 am
Oh….. IF the CC owners haven’t already noticed this fault.
Be careful when you open the boot if its wet, especially if you are parked on a slope. I found lifting straight up means the water runs into gulley but it then jumps the gulley, straight into the cavity between the carpet and bodywork (either side) which cant be good for the car, especially as a wet boot lid probably holds around a litre+ of water.
Maybe Fords fix to this will be to drill extra holes in the boot floor to allow drainage!
July 25th, 2007 at 9:17 am
Queen of sheba says thankx kevin but unfortunately I’m still having problems with the drivers window i will push the button to go up and it will go all the way up then come back down half way ? then you just have to keep pressing the button until it decides to stay up. The thing is it does not happen everytime which is frustrating the engineer manger has given me 2 choices basically live with it as it is under guarantee and if it does not go up one day just bring it in or i can bring it in once again and they will do tests on it which frankly i do not want to do!!! I’m gonna have to get in contact with the cc team again which is gonna cause me a lot of stress will keep u all updated
July 25th, 2007 at 10:03 am
the window must be sensing there is something in the way and rolling down,
something lots of cars do now incase a chils is stuck etc.
obviously its faulty in your case unless you have a really big nose and when you turn this points out of the window so it goes down to protect your nose? ;)
To be fair you could have this fault on any car not just a cc, but maybe the water caused this?
im sure i will find faults with mine whenever i get it back!
July 25th, 2007 at 10:29 am
I have been in contact with the technical helpline 0906 55 33 447 which is a quid a minute as i don’t fancy losing my car yet again the chap told me it could be that the roof needs relining as it is interfering with the window sensors which i then relayed to the enginner manger at my garage he has told me if this is the case wait for it as this is the best bit…………………………. if it gets relined it could leak again , wots going on ?? phillip i have noted your comments and i hope for once you are right, also a friend of mine has suggested to run a make up brush along the frame of the window to remove any dust dirt ect that could be interfering with the sensors failing this it might have to go back in, i fell like crying !! for real
July 25th, 2007 at 11:44 am
i dont think you should of had to phone a £1 a minute line to help the dealer find out whats wrong with your car!
reading your whole situation from dealers not ordering it right, giving it to you when ford said they shouldnt because of the leak, putting you in a non ford hire car, and now this lot im thinking your dealer needs shot!
looking back i feel sorry for the cc team for having to try to tidy up this dealers mess!
July 25th, 2007 at 5:42 pm
Hi all, we have a cc which has been in 7 times over gear box / climate control both took 3 visits to fix … then the doors went trapping me and kids inside … and well the roof … just a joke! we have to drive with rain coats on, its been in for a month and they still dont have the parts to fix it!… the customer services from ford is so poor i cant believe it …NEVER BUY A FORD AGAIN, i have had enough going into the dealer tomoz, IF THEY WONT BUY THE CAR BACK… I WILL START A CAMPAIGN AND SET UP A WEBSITE BY FRIDAY! THEY JUST CANT TREAT PEOPLE LIKE THIS, TAKE CARE X
July 25th, 2007 at 7:08 pm
FORD CC3 Hi has anyone had any sort of compensation from ford or there dealers. l got told by my dealer l was not going to get anything…. l think they should do some thing.
July 26th, 2007 at 8:16 am
The dealer only made £500 from my sale fords are getting the rest of my 20k
July 26th, 2007 at 8:18 am
So i would not feel sorry for the cc team
July 26th, 2007 at 8:21 am
Heidi if you own the car make sure you get 3 years free service
July 26th, 2007 at 8:24 am
Karen i will join your campaign i too have been treated this way I’m disgusted in fordsx
July 26th, 2007 at 9:07 am
Wow! some real unhappy sounding people out there.
Gearbox trouble and climate control problems have nothing to do with the fact that its a CC that said, it still shouldn’t be happening.
When i first collected my car (which was a showroom model) the roof did not operate. The dealer sorted this within a week maximum. I had a small leak which has also been sorted by the dealer and finally i had condensation in my offside rear indicator. A complete new light cluster was ordered and fitted within 7 days. Would have been quicker but i didnt tell them about it til a saturday and couldnt get back to them to have it fitted til the following saturday, otherwise once again it would have been a matter of days.
www.focusccforum.co.uk
July 26th, 2007 at 9:23 am
Thanks for the information Karen, your situation is the the one I DONT wont to be in (Same for Lorraine.) I told my dealer when the car went back to them (9 weeks ago) that I don’t want a unique car, unique as in problem being fixed (before Phillip say’s anything.) I was on the phone this am to the dealer to find out WHO I needed to contact with regards to my compensation and WHO was footing the bill? As my car is nearing completion of the “Water Ingress” I wanted to put in place my options as a back up, incase the car is NOT fixed. I had been infomed that Ford will be picking up my tab for compo. and had been asked what I would be looking for? I told him that I would be looking for everything, 3 years servicing, mats, mudflaps, Lux pack, wind break and any curtiuos moneys would be appreciated, so I can let Ford make the call (is there anything else anyone can think off?) I also wont to put in writing that if the car is not up to scratch I would expect Ford to buy it back at the price I paid, with my intention to place a new order for a car that comes off the factory line (whoever long it takes.) I do wont to give them the chance to fix THIS problem, but I’m sure other problems will pursit and we will always be back at the dealer, which I’m not prepared to do.
July 26th, 2007 at 10:56 pm
Noz from Nuneaton send me your e-mail address and i will e-mail you back or you can now catch me in the CCforum at http://com2.runboard.com/bfordfocusccownersforum
Cheers Tom
July 26th, 2007 at 10:58 pm
www.focusccforum.co.uk
July 26th, 2007 at 11:04 pm
My CC3 should be with me very soon “SMILE” Noz from Nuneaton just send me an e-mail address
July 27th, 2007 at 11:39 am
I also have a CC3 with the roof leaking and would like to give you my story.
I have been in touch with my garage in Carlisle and they have answered all my questions to date I feel honestly.
I was told initialy that Ford were looking at the problem and trying to find a solution. A week later I called and I was told that a engineer from Ford was going around the Ford dealers showing them how to renew the roof seals. After another week I called the dealer and they told me that the engineer was at the garage as we spoke and showing the staff how to change the seals, and that they would then order the seals providing that this seal change fixed the problem.
Today I called back to the Ford dealer and they have now informed me that my car has to undergo water tests at the garage and if it leaks they will inform Ford who will give the go-ahead to fix the problem.
The fix now is to adjust the roof and not to renew the seals and all the seal kits that have been ordered by the dealers has been cancelled by Ford.
I Have booked my car in for next week now for the water test and see what happens from there.
I think Ford have not only shafted the customer but have also landed a great problem with the dealers who have to clean up all of the mess.
Ford should be made to go public with this problem and stop hidding behind the dealers.
July 27th, 2007 at 12:18 pm
hear hear dave !! if any one has had the car fixed and have it back can you tell me if you have noticed that the black seal around the doors is gradualy getting powdery white streaks ?
July 27th, 2007 at 12:24 pm
Why is everyone passing e-mails about and going to other CCForms? Please can you stay in touch with this one so we all can get some insight to individuals expereinces. ? Cheers .:-(
July 27th, 2007 at 12:31 pm
But thats exactly what’s going on at www.focusccforum.co.uk Everyone is sharing their “individual experiences” plus a whole lot more.
July 27th, 2007 at 1:30 pm
Kev, this forum is fantastic mate as without it i would never have stumbled across Tom who has also ordered a cc from the same dealer as me and as we have both now been waiting since January we can exchange minor details being told to us at different times by our dealer to make sure we are getting simular stories without clogging all of our other frustrated cc budies in boxes.I for 1 will still be on here as and when i have anything worthwile sharing with you all.
N.B. anyone out there ordered or seen a grenadine cc like i have ordered or am i the only one that likes that strange red colour !
July 27th, 2007 at 1:43 pm
dave angus:
the fix is a combination of adjustments to the roof angles and windows and new seals where required,
if the new seals aint required and just adjustment is then thats all theyl do, if it needs both it gets both!
my dealer has received all parts and they have 2 guys fixing the cars, they said all the parts are coming in for them now, so sounds like someones telling you porkies
July 27th, 2007 at 1:44 pm
lorraine/ queen of sheeba:
any joy with your window problem?
what did the dealers say?
July 27th, 2007 at 1:53 pm
I’m still waiting for the cc team and the garage to get back in contact with me to be quite honest i don’t want to let them have it again and especially to run more test on it but i no i will have to :-( x
July 27th, 2007 at 3:21 pm
call the cc team up see what they say,
i hear sandeap is the top guy there he will get things done for you ;)
July 27th, 2007 at 3:48 pm
Hi all … it’s karen again, just to let you know that My ford dealer - Polar warrington has bought the car back! but not without a big effort from the dealer,John Yarwood at Polar ford, at first over £2.8k difference in value of the car which Ford are now paying to Polar ford, also just took the (smax) car hire back which cost them over a grand! which seems such a waste of money… when we get offered upgrade on 3 year service … again such a shame as we would of stuck with it, but lost total faith in Ford, not the dealer whom was spot on … thanks all and good luck with your car … take care x
July 27th, 2007 at 7:22 pm
Hi all just found this web site its good to know im not the only one waiting for a new focus cc.My dealer in poole has been great.I ordered mine back in march and was told today i should get it in 3 weeks.
Noz i have seen the grenadine at the ford factory in germany it did look good.
Anyone see the blue di cina?
Has anybody ordered a cc from the dealer at tower park in poole? If so i would like to know what you have been told.
July 27th, 2007 at 7:45 pm
HIP,HIP Hurray,my cc arrived in WOLVERHAMPTON today.Will take ownership on tuesday.will ask dealer what they or ford are willing to give me for being patient,its been over 7 months since iordered it.
July 27th, 2007 at 8:03 pm
Tracey i hope you have lots of fun as the weather is getting better! Let us all know what you get out of the dealer.
July 27th, 2007 at 8:24 pm
It’s on it’s way fingers crossed
July 27th, 2007 at 9:16 pm
hurray, cars are coming!
atlast what the cc team have been saying is true! we are seeing movement on the cars.
re: compensation from ford as in the motor company who make the cars:
i know from experience they prob wont give anything, audi never have for me, or vw and i had longer delays on the cars i ordered from then,
reason being: they dont actually give a date of delivery, they quote a normal timescale, say 15-30 weeks however issues may arrive, the info they give dealers is for their reference only ie ETA’s
obviously living in the real world dealers do use this to inform customers, and it usually works, as does registering cars before they get them, but as this whole thing shows and prooves, the manafacturers are right.
im thinking a massive get together with our cars, with maybe a power washer to rally show off for those who dare ;)
hey lets invite the cc team for all there hard work.
lorraine your cc team deserve a medal after tidying up your dealers mess.
and for those who didnt get what they wanted from the cc team……………. well theres still the power washer to get them with
July 27th, 2007 at 10:34 pm
Hi All
Bought the demo model from Ford at Plaistow about four weeks ago and was then told that the car had been put on stop for all the reasons that have been posted. My sales person Raj has kept me informed all the way. I understand that this is a new product and will have teething problems. I also understand that Ford would not want to release hundreds of cars and then have even more unhappy customers. So when I say I picked up my very sexy grenadine model today, Noz it is a lovely colour, I do have my fingers crossed that all will be ok.
If it is not then I have every confidance that Raj and the dealership will sort it out.
Good luck to all of you who are still waiting.
Graham.
July 28th, 2007 at 11:01 am
Hi
I ordered my cc3 on 29 Jan, and was expecting to take delivery on 1 March. It then became June, then mid Jul, then 2 Aug and yesterday was told 18th August
Think I have little choice now but to wait the further 2 weeks and take delivery with new number plates on the car.
Has anyone approached Ford for compensation - heard on grapevine they were offering 3 years servicing (or was that a dream)
they do say patience is a virtue!!!
July 28th, 2007 at 12:35 pm
has anyone one actually got there focus cc inclusive of leaks ect and have they been offered any form of compensation has yours been fixed do you have a date for return?? if it has been returned has the fix worked?? did you also have any roof rattles prior to leak?? what colour is yours thanks
July 28th, 2007 at 6:08 pm
Ordered my CC 3rd February but after waiting 6 months my patience has run out. Cancelled order yesterday to be told that my car is still in Italy, and that they did not expect me to get it until next year! Salesman very sympathetic - could not have been nicer - volunteered to return deposit. Feel like a wait has been lifted from my shoulders. Would have loved the car but given the weather we have had lost confidence in it.
July 28th, 2007 at 8:28 pm
We took delivery of our grenadine cc3 on thursday 26/7. Gorgeous colour, we have had black leather upholstery. The car is fab.Fingers crossed it stays that way. We eventually got the 3 year service plan from ford plus some discount from dealer plus other extras. Had already got a good deal but as the car had been reg. since 31 May we had to push for something extra. Gave up my Mini Cooper for this but as at today I’m happy. One small prob now with leather, mark on back seat which they will have to sort out. I have to say I had to make a lot of noise to sort out pricing etc. but eventually had contact with my dealers zone manager who really acted as a kind of mediator.Hope you are all happy with yours when you get them. Note for Noz, Grenadine is the best colour, rich metallic red.
July 29th, 2007 at 12:02 am
That’s great news Val, i ordered a grendine CC2 back in Jan’. Eventualy after just 2 months i got fed up with waiting for even a build date so canceled it and took the showroom model (aqua CC3) Would like to see what the grenadine looks like. I think some nice anthracite coloured 18’s would look good with that colour.
You can post a picture of your new pride and joy here www.focusccforum.co.uk Noz is already a member and i guess he’d like to see it too as would the rest of us.
Si’
July 29th, 2007 at 4:52 pm
Thanks for grenadine info Graham, Val & Mike, now i know she realy will be worth waiting for and i realy can’t wait to see all these fantastic colours on a rally 1 of these days organised by Nitro Si maybe !!!!!!!!!!!!!!!!!!
July 29th, 2007 at 5:00 pm
Hey All
sounds like some good news is beginning to filter through at last! I chose the CC3 Luna colour with saddle interior. Have I cocked up? I’m officially a fully fledged member of Nitro Si’forum but I’m finding it a little difficult to navigate. Not sure exactly where all the updating is going on, on that site. Seen some great pics& vids of the car tho! and I too like Noz am starting to get a little giddy at the thought of getting mine in apparently 5 weeks. Yipee!! Year the grenadine looks the Biz..
July 29th, 2007 at 7:29 pm
Still waiting for my cc have been told Aug 11 but have insisted on Sep 1 to get ‘57′ reg. I am feeling a little apprehensive about the car because of all the problems people have had. The main one being the leaks, even if mine has been made with the fixes it seems that it is still not 100% guaranteed. So every time I leave it outside in the rain or go through the carwash I am going to be panicking and dreading what I am going to find when I open the door. Even though I really like the look of the car when I ordered it I am having second thoughts. It is very annoying and I feel really dissapointed that this has happened to the make of car I chose.
July 29th, 2007 at 7:34 pm
I wouldn’t take it thru a car wash anyway. I haven’t donw with mine. I always take it to one of those hand car wash places that seem to be popping up everywhere.
July 29th, 2007 at 7:41 pm
thanks to some of you for your info on what youve ordered ect im off to runboard and the cc focus forum if theres anyone on here from kent be nice to hear from you
July 29th, 2007 at 7:44 pm
I’m from Essex but I’m right on the Essex/Kent border J31 M25
July 29th, 2007 at 7:51 pm
Hi Michael Robinson I choose the Luna with Saddal leather (the lighter one) and i can’t wait to get it 5 days and counting
July 29th, 2007 at 7:53 pm
a quick note. When you look at my site and click to register all you are actually doing is registering to be a part of the runboard community. However, once you’ve done that you will automically become a member of www.focusccforum.co.uk just by posting a message. That can be as easy as starting your own message or it can be a reply to someone elses message.
Look forward to you
Si’
Si’
July 29th, 2007 at 8:28 pm
well howdy nitro si im a bit away from you down in sunny ashford im tiz1962 on focusccforum catch up with you there
July 30th, 2007 at 9:09 am
I ordered my cc3 on 18.01.07 - apparently my car’s been in Southampton for 9 weeks? I’m beyond frustration now - anyone know if there’s an ombudsman we can get on the case?
July 30th, 2007 at 1:16 pm
Think about it this way, some high end cars have 18 month to 2 yr waiting lists, people still buy them. My friends dad ordered an M6 Convertible early this year and wont be getting it til nov - dec’
July 30th, 2007 at 2:59 pm
i mean can you imagine waiting that long just to make your man bits look bigger ;)
July 30th, 2007 at 8:23 pm
Ordered Vehicle on 9th Jan - Still no sign of it appearing, despite what must be daily calls to the Ford “Cant be %&@*d Centre”. I find it incredible that Ford, who must be the biggest Car manufacturer in the world cant give me an ETA on my car. Ford CRC says contact dealer, dealer says contact CRC….does anyone know who to contact, cos it seems to me no one in Ford gives a s*** once they have grabbed your money. CRC staff have been diabolical, what is the point of their existence if all they can say is “bear with me, contact your local dealer”, thats about as much use as….I can do that myself.
Despite contacting them (and the dealer on a regular basis)I may as well bang my head on a brick wall, no, smash it on a brick wall!!!!!. I was promised that my vehicle would be on the highest priority for reciept AS I LEAVE THE COUNTRY for good in 3 weeks, “dont worry sir, we are confident that you will get your vehicle…”, well frankly I am NOT…From what I have read from others I am not the only one who thinks that the service or lack of from Ford is totally disgraceful!!!!…
Heard a few rumours from people, anyone confirm or deny?
1.There was a storm at the Factory (Pinninfarina? Dealer didnt expand) which destroyed 100+ units), despite my research cant find anything.
2.There is a strike with Italian haulage personnel and vehicles are stuck in Italy.
3.Fault has been rectified, but they are short of engineers to cope with demand…
Hlep anyone!!!
July 30th, 2007 at 10:29 pm
4 Ford focus CC for sale on e-bay http://search.ebay.co.uk/search/search.dll?sofocus=bs&sbrftog=1&sibeleafcat=108849&catref=C6&itemid=280137166705&from=R10&satitle=Ford+Focus+CC&sacat=-1%26catref%3DC6&sargn=-1%26saslc%3D3&sadis=200&fpos=OL104FF&sabfmts=1&saobfmts=insif&ga10244=10425&ftrt=1&ftrv=1&saprclo=&saprchi=&fsop=1&fsoo=1
July 30th, 2007 at 11:31 pm
wonder if they come with the optional wetsuit and courtesy car?
my dealer is struggling to fix mine,
might give the cc team a call, ill be asking for mr sandeep vana, go straight to the big dog
July 31st, 2007 at 8:09 am
Things are really looking up. After 18 weeks of fobbing off I finally had enough when I discovered that my car hadn’t even been built, and didn’t even have a estimated build date. In other word my car had not progressed any further than just placing the order in 18 weeks. Also Fords have lifted the stop for over a month therefore it is totally down to the dealers to progress the orders. I pointed this out to the dealer and gave him a week to show some progress on the order or I would cancel the order. Well that made them jump a bit, 2 days later they had a car to the same spec, colour etc. available with a bluetooth kit. They did ask me to pay for the bluetooth, YEAH RIGHT! I signed up for it and I should get it Friday, here’s hoping…
I’m all for the CC Club, Keep us posted.
July 31st, 2007 at 8:43 am
I tell you phillip the cc team want shooting after the mess they have caused you are soooooo confused sort your head out mate stop winding people up !!
July 31st, 2007 at 10:00 am
Gary, a CC Owners club is under discussion and could be happening soon in conjunction with www.focusccforum.co.uk
July 31st, 2007 at 12:15 pm
well done gary for seeing the true facts!
if everyone understand who is at fault in each circumstance and stopped believing the its all fords fault and we know nothing/ are told nothing from ford line then we would all be in a better place.
hope you get the car gary! and hope the weather is perfect for when you get it!
July 31st, 2007 at 12:28 pm
get a life
July 31st, 2007 at 12:28 pm
Is there anyone out there in the same situation as me and have received there car and has been in the workshop for 10 weeks? 2 of those actual time incorporating the fix.? Also anyone else in Scotland? Aberdeen?
July 31st, 2007 at 12:30 pm
lorraine:
what mess have the cc team caused you?
did they sell you a car that was banned from being sold to make sure you never had this exact problem you had??????? NO
Did they arrange the wrong vehicle for you? or did your dealer as mine did pick a car they know from dealing with ford for years they would not pay for.
Did the cc team order your wrong car? NO
did the cc team still sign the forms we all sign to say were happy with the car despite the fact you said it was wrong? NO
Did the cc team at least keep you in some form of transport during this problem, despite the fact they do not have to under any way? YES
Did the cc team arrange for you to be one of the 1st in the country to have their vehicle fixed? YES
are you still the only person on here with a repaired vehicle?
did the cc team choose how you paid for your vehicle? meaning you were paying for something you did not have? NO
did the cc team break your window? NO
again the point you fail to miss is ford knew there was a problem from the reports coming in, so they said do not sell any more, do not make any more, because they did not want to loose or upset people like me and you with a car thats faulty.
HOWEVER your dealer ignored this and gave you a car ford said theyre not happy with!
unless of course chris and pav purposely rang the dealership and told them to make sure they give you a leaking car at a time when no one should of been given a car, and the dealership said yes sure no problem????
July 31st, 2007 at 12:36 pm
My dealer tells me they can’t give me an ETA for my car. It was gate released in June and last shown on Vista at Southampton. I thought all cars were now moved from Southampton to Dagenham for remedial work. The dealer advised me to contact the Customer Relationship Centre. MMMM. I was by the Relationship Centre that they could not give me an update at all and that it was up to my dealer to give me the info on when the car might be with me. When I asked the representative’s name he hung up on me. I rang back got another rep and was told the same thing. This time I got a name. I asked to speak to the CC team but was told they were not taking calls. I asked if they would call me back and they said they could not do that. Anyone got any advice on how I can get a date out of the dealer or Ford?
July 31st, 2007 at 12:37 pm
Phillip / Lorraine,
This is getting really boring now, we have already been here with you both. As I mentioned before, can you please exchange e-mails and thrash this out, I don’t really what to hear your childish bunter. ITS DULL :-(
July 31st, 2007 at 12:42 pm
BORING !!! why does this matter so much 2 u ?? my opinion is that they are crap one of the worst customer service i have ever came across and i will keep complaining to fords until its investigated, your opinion is there a fantastic Wkd fab brill ! which is great 4 u !! why do you have a bee in your bonnet ? why dose it matter to u wot i think of fords customer service team ? I’m not gonna change my mind no matter wot u say comprehend so you can stop wasting your time !!!
July 31st, 2007 at 6:09 pm
Hi all. Thought I would let you know that I have cancelled my CC3 order. 2 weeks ago my dealer gave me a delivery date of 14th August. Last Friday the date had slipped and my dealer said they couldnt tell me with any confidence when it would be delivered. Also said that production at the Pinanfarini plant was down to about 25 units per week. I waited patiently from March but I am not prepared to wait any longer.
I will be keeping an eye on this site and hope all of you who are prepared to wait for this car get a good one. All the best to you all. Paul W.
July 31st, 2007 at 7:22 pm
Spoke to my dealer yesterday and he said they’ve had no update from Ford since the order was placed two months ago and “August/September” may turn into “August/September/October”. Fingers crossed for a late summer!
July 31st, 2007 at 7:41 pm
I like many have been waiting since March for my CC3. One question to anyone please… the new focus face lift which is to be shown at the Frankfurt motor show in Sept 07, does this mean that after all that wait there will be a new shape?? ….!
Quote below from What Car
‘Ford will release a face-lifted Focus small family car by the end of the year - and it promises to look dramatically different from the current model.
The company says every panel has been changed, with the updated car featuring Ford’s ‘kinetic’ look - the sporty design first seen on its S-Max MPV and the new Mondeo.’
July 31st, 2007 at 10:00 pm
Those who joined this site early on benefited from the exchange of info between owners and owners to be.
May i suggest that if people want to have an online slagging match they do so somewhere else.
Everyday we receive around 15 posts, most of which provide little information on fixes or other issues.
If I were to bitch, i would suggest people visit Nitrosi? site, as he seems very keen to become Mr Ford Online, and fill his site with your bitching. This would leave this site for those who genuinely want to keep in-touch.
There, thats my bit said. For the record, my car is still in Fords even though it’s fixed.
Why?…I have a courtesy car, my dealers keep me informed and the weather has been rubbish, so no wet seats, unwanted scratches or extra miles.
July 31st, 2007 at 10:53 pm
Hi, @ Robscott
had the same problem as you. according to Vista, like yaself, my car hasnt moed from southampton since may.
Get ya dealer to phone your zone manager. They have the ability to investigate individual chassis numbers! After getting a bit stroppy on the phone and getting the CR rep to phone my dealership, I was told my car had already been through the process at Dagenham and being released back to southampton for distribution in registration order. Hopefully with me in the next week or two!
hope you have luck soon!
regards
Melee
August 1st, 2007 at 3:23 am
Thanks for the plug Dave H
Thats right people, we value all our members opinions so come along to the friendliness focus CC forum around
www.focusccforum.co.uk
August 1st, 2007 at 7:40 am
NitroSi
come on enough trolling already
August 1st, 2007 at 7:52 am
i just have no time for people like lorraine who walk around acting like a victim! when in fact she was priority uno and whos car is fixed (exc windows)
its sunny where i am for crying out loud get out in your car and stop moaning because customer services did not roll out the red carpet, give you their mobile phone numbers so you can moan at them twenty four hours a day.
if you have a husband……please give him my deapest sympathy!
my car is not fixed, and many others are waiting for the tracking system to refresh with new eta’s as its currently in limbo
if i had mine on order id tell my dealer not to register it till september now anyway!
Laurence: i would ask your dealer for a vin, if he cannot give you it it hasnt been built, see if he can supply you a schedueled build date,
i think fresh orders should not be held up as much as they dont go to the big warehouse to have the work done so they can go straight to dealers (well in theory anyway)
ohh but hang on! spanner in works! dont the italians stop working for a few weeks in the summer?? a bit like the major car factories in uk?
August 1st, 2007 at 9:20 am
If you have no time for me stop writing about me I’m not interested in your sly comments phillip!!
August 1st, 2007 at 9:29 am
Hi Lorraine,
Good to see that you have have not been put off this forum, due to the personnel vendetta from Phil (Take a Pill.) How are things going with your car? I have been told this am that the car has been fixed and being sent back to my dealer today for a clean up and final checks. What should I looking out, other than the windows. Kx
August 1st, 2007 at 9:52 am
I have noticed that the seal around the doors is shabby looking and has a residue of white chalk i have washed the car down but the white chalk appears again ? Its not a major problem as yet, I would definitely test the windows vigorously as if there is a problem its best to pick it up quick ! at the moment i don’t know what’s going to happen to my car because like u I’m not prepared to put up with fault after fault as soon as i know i will let u all know x
August 1st, 2007 at 11:44 am
been waiting since 28th feb2007 many people having problems why noy look at www.focusccforum.co.uk
August 1st, 2007 at 1:51 pm
GREAT NEWS ………. I can pick my car up tonight, it has passed all the test and is being cleaned as we speak. I must admit the anticipation now is killing me, I hope tae fcuk this works. :-{
August 1st, 2007 at 1:53 pm
That great news, hope it’s all ok and you finally get to enjoy it.
August 1st, 2007 at 2:03 pm
Fingers crossed for you Kev that it’s all ok.
No change in my sittuation still just waiting aroud for that all important fone call !!
I knew i should have ordered an Aston Martin convirtable as i would be driving it round now for sure ;-)
Noz.
August 1st, 2007 at 3:53 pm
lorraine just stop emailing me ok, you have isues and i dont just mean with your car!
still no updates on mine.
kev, wicked mate, all we ned now is a good weekend for ya ;)
August 1st, 2007 at 6:30 pm
Phillip, the dealer said he was going to escalate to the area manager to try and get a date. I’ll give him a few days and call him again. At this stage I’d prefer to wait till September for the new registration…
August 1st, 2007 at 9:37 pm
Here here Dave H. I was enjoying the site but now I hit deleate more often than not after reading the first line. I know it is very frustrating for people that want to get their hands on cars but it’s not good info forum reading.
Just my opinion,
Graham
August 1st, 2007 at 9:57 pm
Hi,CC lovers.Picked mine up today from dealer.ITS MAGNIFICENT,Would have come to tell you all sooner but could not prise myself out of the drivers seat.One good thing about it is that its unique around here as i,m the only one who,s got one. AQUA BLUE,like your CC 3 Si.My nick nane is RACEY TRACEY and this is one mean pulling machine.I certainly got heads turning tonight.Got full tank of fuel and a set of mats out of dealer,but nothing else.
August 1st, 2007 at 10:41 pm
RACEY TRACEY you should have pushed your dealer for more my dealer is brilliant I could pick mine up within a few weeks but waiting for a 57-plate waited over 8 months can wait another 15 days so roll on saturday 1st September
August 2nd, 2007 at 6:16 am
Got the car last night and I have not stopped smiling. Car is FANTASTIC. Weather has been great up here and with the roof down on the way home, certainly turned heads. One guy stopped me in Tesco’s car park to get a good look at it. Drove in this morning with the roof down and the music banging. Sorry for those who are still waiting, but I’m sure you’ll beleive me when I say its worth the wait.
On the fix note, I can see the replaced seals and the additional silicon that they have used, but the job is really neat, only got some of the silicon on the window this morning. All seems well, no problems with the windows. I spoke to the dealer and put in writing my thoughts, he told me that he has passed it on to Ford and they will get back to him. Watch this space.
BIG SMILES, BIG SMILES. :-)
August 2nd, 2007 at 7:11 am
Hi Everyone!!
Finally picking my CC3 up tomorrow. Its shame that is was registered in May so have to put up with a ‘07′ plate - but will work to my advantage on the mileage!!
I’ve got everything crossed!!!
Weather should be nice on the weekend, so may take for a drive down the southend sea front!!
Is There anything I should be looking out for?
Sarah x
August 2nd, 2007 at 7:42 am
Thats what were talking about kev.
hopefully everyone can understand now this is the feeling ford wanted us to have and done the stop and fixes to make sure we have this without the failures, and this is from someone who is still waiting for theres to be fixed!
what colour combination kev?
August 2nd, 2007 at 7:52 am
Cheers Phillip,
I have a CC3 Aqua Blue (Lux.pack) with Black Leather trim. Showroom model (couldn’t wait) it took me 8 months to physically see the car in Aberdeen and I had a Megane CC to trade against. Walked in Sat. picked up Wed. First one in the N/E Scotland. Very exclusive here. Only 5 getting fix, 2 were showroom models. I’m the only CC3 at this time. K
August 2nd, 2007 at 7:53 am
Hi Tracey, i bet you haven’t stopt smiling since you picked it up, good for you and i realy can’t wait to have that same feeling soon but somehow i think mine will be a good while yet as am off to florida in 3wks time so unless it turns up next week will not be worth picking up till i get back ( 57 plate )
I do agree with Tom tho and think a tank of fuel and some mats is abit of a slap in the face for your patiance but if your happy with that then good for you, enjoy and happy motoring.
August 2nd, 2007 at 8:46 am
Hi,
what does is mean when is says - Your comment is awaiting moderation. ??
im confused.
xx
August 2nd, 2007 at 10:35 am
To
Racey Tracey & Kev!(Oh & Lordy)
Now this is what the forum is all about. Listening to some good news. I must admit i’ve been becoming more and more apprehensive but reading these latest posts I can’t wait now. Please keep us all informed about your thoughts as the days go by… I hope you have lots of happy roof down motoring!
Lordy seems like you & I have great taste ‘coz I tell you my son A Luna/Saddle interior(The Lighter One) drove past me in Cheshire yesterday with the roof down and the music playing and seriously it looked AMAZING. Pedestrians and other drivers were all doing a double take!
Happy Days!
August 2nd, 2007 at 12:18 pm
To Racey Tracey
You need to post something before becoming a member of my forum. At the moment your just signed up to be a member of runboard.
August 2nd, 2007 at 12:27 pm
Nitro Si
Yeah I’m too enjoying the full previleges of you fab site now. Thnks for advice and well done
Michael
August 2nd, 2007 at 1:06 pm
yeah mats and fuel are a bit tight if the dealer has told you an unrealistic delivery date and all the delays.
Luna &light Saddle interior focus’s look nicer than a lot of other cars costing double!
its defo the combination to have
August 2nd, 2007 at 1:46 pm
Phillip Reynolds thats my choice to and can’t wait, cheers Lordy
August 2nd, 2007 at 3:07 pm
Just to let you all know, as I mentioned I’m in Scotland and as I arrived this morning with the sun splitting the sky, I’m going home and its p!ssing it down ……….. NOW I’m sh!tting it now. I keep you informed. K
August 2nd, 2007 at 5:48 pm
See Phillip
You are a nice guy!1 LOL
Luna & Saddle my choice too, same as Lordy!
Only 5 weeks and counting
August 2nd, 2007 at 5:52 pm
P.S. We are all praying for you Kev!
Post outcome asap. Im sure it’ll be fine now? Ford couldn’t afford to mess this up twice. Nor could Phillip Reynolds contiunue on his defend Ford And FocusCC team campaign! Could you Phil?
We’ll be waiting for your news. Hope it’s a dry one
August 2nd, 2007 at 9:34 pm
Have been reading all your commentsm, i sympathise with you all and are having the same problems. Added to my problems are I have ordered Argento silver, but the only thing is it is not the silver i thought, it is more like champagne!!!(a gold tinge) AHHH i new i should have ordered black!!!, oh well too late to change, should be in for Aug 11th, we’ll see. Asked for 57 plate so have to wait until Sept and way. By the way Dad’s has had his CC3 silver for the past 3 weeks, it drives fantastic. i should have trusted my instinct and had a different colour.
August 2nd, 2007 at 10:07 pm
i have the cc3 mats in that came free and any decent dealer will give u a full tank
August 2nd, 2007 at 10:54 pm
hi si o do u get on to the forum.can u explain to me ,im loving my new car its worth the wait trust me all cc lovers waiting to get yours.to anyone who is thinking of buying one go for it .my mates are jealouse of me
August 3rd, 2007 at 6:14 am
Thanx for all the support, but it was short lived. Rain through the night has made its way into the back of the car. First I though it was when I opened the door and the window come down, but I looked in the back and there was drips (a dozen) Both sides. Its right at the mechanics for the roof so it cant be from the windows. Its not raining this morning, but I’m so P!ssed off.
August 3rd, 2007 at 7:10 am
It sounds like youve registered with runboard as you gave me a user name in a previous post on here. Runboard are the people that host my forum. All you need to do now is go to www.focusccforum.co.uk All you need to do is post a message.
What area are ou in?
August 3rd, 2007 at 7:31 am
Kev absolutlely gutted for you!
So the fix DOESN’T work then! I think you should demand a model built post ‘the fix’ or as you said if it’s at the mechanics then I guess it’s just a design flaw? Probably to do with the cheaper two part folding roof as apposed to other manufacturers using a three part. Might be talking rubbish but I know someone with an EOS who is defo having no such problems. What are you gonna do now?
We’re all with you mate on this one!
August 3rd, 2007 at 7:41 am
Cheers Michael,
Before I picked up the car I sent a letter to the dealer telling him what I would be expecting in compensation, also I had told them that I was not willing to go back and forth and wanted them to put to Ford that they buyback my car at full price. I love the car and really want it, I said that I would put an order in for a new one with the fix, but it could be next year by the time I get it. I have given them the chance to fix it and it could be that the personnel that have been trained up to fix this have not completed it right. NOT MY PROBLEM. It has totally ruined the experience for me.
August 3rd, 2007 at 7:43 am
Lordy
I keep saying saddle interior when I mean Camel (Yeah! the lighter one).
What a t*%t. Gutted about Kev from Aberdeens recent posting tho. Kinda takes the shine of it don’t ya think? Gonna speak to my dealer today as need some straight answers. Spoke to them yesterday and my ‘new’ sales rep as old one left due to stress!, preceeded to inform me that there has been a delay with the delivery and production due to new rubber seals having to be ordered as SOME were leaking. ‘No Shit Sherlock’ I quickly gave him the web address for this site. just in case he need’s updating to what’s actually going on. Dealers must think we are a stupid un-informed gullable lot. I’ll keep you posted as to their latest response.
August 3rd, 2007 at 7:46 am
Michael, When I picked the car up the dealer had told me that there was in exess of 500 cars in Dagenham and their getting through 25 a week with the fix, dont know how true this is but its going to take them some time to get through them.
August 3rd, 2007 at 7:47 am
Kev
Your damn right.
Get angry. You’ve spent a lot of money in good faith so the least they can do is to provide with the vehicle that actually does the job. No you shouldn’t be going back and forth. we’ll wait to hear from you
August 3rd, 2007 at 8:43 am
Just off phone to my dealer.
he claims that out of the three/four cars he has sent out since the ‘Fix’ none have been returned. However we seem to only be having nice weather her in Cheshire presently. I pointed this out and he assured me that they have used hose pipes etc… to ensure there were no leaks. Still not convinced as he started to stutter a lot when he was talking to me? Maybe the trained personnel at your garage didn’t do it correctly Kev but it’s no excuse. Lorraine, Racey Tracey and whoever else has taken delivery since the ‘fix’ how are you all getting on?
August 3rd, 2007 at 11:59 am
Having spoken to my dealer today, they tell me that the remedial work has been done and that the car is in a batch of some hundreds awaiting distribution around the country. The progress team at Ford have rated the chances of getting the car to the dealer in August as good with a hoped for delivery date of 1st September (57 plate).
I have to say I’m not convinced but fingers crossed. I’ve decided to give them till the end of next week to get a confirmed set in stone (or I kidnap their family pets and BBQ them) delivery date or I will cancel and get a new shape Mondeo 2.5T instead!
August 3rd, 2007 at 5:36 pm
I’m still waiting for my CC3(ordered 18/03/07) but had to exchange my free Ford Focus hire car today (03/08/07), as FORD would no longer fund it. I was given another free Ford Focus but this time it is being paid for by my dealer.
I was informed that they are hoping to hand over my CC3 to me middle to late September at the earliest. At present it is still in Italy :-(
August 3rd, 2007 at 6:28 pm
Luna with camel but when i ordered it is was saddal the leatheras faded now 8 months on Ha Ha
August 3rd, 2007 at 7:19 pm
Hi All
Decided today to cancel our order for the CC as we have waited now for 7 months the summer (if you can all it that) will be gone by the time we get delivery. This is bad enough as you all know, but worse was the information that was confirmed yesterday………. This coming January Ford are launching the new shape focus which includes the remodelling of the CC and ST cars. Holy maloney came to mind. Why spend the pennies only to cry come the spring when you see those new panels and front lights, interior and exterior all looking like the new shape mondeo!!!! i kid you not. Instead we have ordered a new shape mondeo and can sleep easy tonight. Good luck guys. We love the car and will wait for all the dust to settle and buy next year.
August 3rd, 2007 at 8:03 pm
Spoke to my dealer today and says they’re definitely building CCs in Italy now. I ordered on 1st July and latest estimtate is that the car will be built by late September/early October then take a couple of weeks to be shipped across. Jason, where did you see the news about the new shape Focus - my dealer today assured me there was definitely no new model on the way..!?!
August 3rd, 2007 at 8:10 pm
Laurence check out auto express & What Car. Next month at the Frankfurt motor show Ford will launch the Kuga and the new look Focus. As we know the CC is based on the Focus model.
August 3rd, 2007 at 8:33 pm
they av done the fix but ave told us they are not making any more cc .its a shame cause its a loverly car worth the wait .yes the cc is based on the focus model.but better looking ,RACEY TRACEY
August 4th, 2007 at 8:07 am
I ordered my car from Bristol Street Motors in Birmingham at the end of January. I was told the delivery date would be March. I called them - they never called me. They said there was a four week delay. We are now in August and still no car. I feel that Ford’s response is absolutely crap. This would have been my first car from Ford. From Ford’s response from Birmingham it seems that they are trying to keep everybody in the dark. I asked them where my car was. One said it was in a compound yard in Southampton, the other said it was undergoing a quality check in Dagenham. Neither really knew where the car was - I was being fobbed off. I am very disappointed with Ford - at least, a telephone call would have been good, but what can you expect from such a big company.
August 4th, 2007 at 10:55 am
Tracey
Are you sure that Ford are not making any more CC’s at all? If so what’s the point in having a car that will only be worthless in a couple of years time. especially given all the bad press it’s generating now. Just spoken to a ‘Nazia Burgum’ from Ford Customer Service(service my Arris!). She AUDIBLY sighed when I very politely enquired about this new information. Then proceded to tell me she will not part-take in any discussion of CC’s & that it’s down to the dealer. I told her I wasn’t enquiring about delivery dates or interior colours etc.. but trying to ascertain whether the car was going to be stopped being built. She then ‘barked’ at me to “contact the dealer” then hung up. Nazia probably forgot she gave me her name but I tell you what.. someone in Ford needs to know about the way their(ex)customers are being treated. Yeah i’m prepared to lose my £250.00 as of today.
Very sad but guess it’s the EOS then.
Good luck all
up.
August 4th, 2007 at 11:00 am
doesnt the EOS have leak issues too??????
August 4th, 2007 at 11:08 am
Laurence etc..
this by the way is the link which shows you the new look of the focus for spring 2008. Yeah my dealer seems to think they will change the CC to resemble this. That’s if they are building any more. So where does that leave all of us
http://www.fordvehicles.com/cars/2008focus/
August 4th, 2007 at 11:28 am
Nitro (Simon)
By the way love your site. To be fair lt’s the only thing that’s kept me positive since the news of the leaks etc. My brother in law is a regional manager for VW and my Brother works for Ford at Liverpool. With my privelige discount and given the cost of the Focus CC-3 compared to the comparable VW EOS. I decided to go for the ford and over the months have fallen in love with it. Was unable to get much discount of an EOS as they are so sort after too. My Bro in law said he could knock off a grand and arrange a free 3yr service pack for me. Still meant I was paying £23000 as apposed to £18000 for the ford CC-3. Basically £5000 extra for a sun roof! So I guess price won out given that i was being offered a free Lux Pack etc… He has been well informed by me about the leaks and assured me VW are having no such problems. Infact he said more and more potential focus CC customers are hitting their showrooms due to the reports of Ford leaks. I questioned him about the solution VW EOS owners have to purchase to rub on the seal to keep them water proof. He told me it was a preventative measure rather that a curative one!
I don’t know? I’m confused but I am on my way now to see the car EOS again and hopefully work out a deal. feel dejected tho’ but Ford are not really leaving me with any other option. Plus the very polite customer service agent(err! Not!)has just given me the nudge I need i suppose
Wish you all look.
Either way if I’m wrong about ford you’ll all have a great car and i’ll still look good in an EOS.
P.S. No I haven’t got a small one either!! ha ha. I was something years old!!! this year and have saved for my first ever convertible
August 4th, 2007 at 11:34 am
Michael Robinson:
The link you have given is for the new 2008 US focus. This has no link to the European model and is in fact based on the OLD shape European model.
Ford will be facelifting the eurpoean Focus in 2008 (to be launched at the Frankfurt Motor Show) but it wont be in the show rooms until mid to late next year. An all new Focus is set to be launced in 2010.
I am in 2 minds about cancelling my order BUT as the new shape won’t be around for about 12 months I think I will press on until the end of the month and if it isnt fortcoming on the 1st September I will swap for a new shape Mondeo.
August 4th, 2007 at 11:36 am
Thanks for the link Michael. Not sure I like the look of the new one too much! I guess they’ll make it a bit more ‘European’ looking before we get it. So anyway, when they change to the new model our CCs will be even more exclusive! ;) I’m sure I’ve had to wait 12 weeks for some of the other Fords I’ve bought so if mine really does arrive in mid-October that’s only a few extra weeks. Will just be a shame that summer will be over by then…
August 4th, 2007 at 11:42 am
Laurence
As Rob has just pointed out I’ve posted the link for the US Focus Sorry, and thanks Rob for correcting me here. Sorry if I have scare mongered anyone. But my dealer today said changes to the focus are imminant? and that those changes would surely be included in the CC design.
So i’m still confused..
Shall let you know how my test/drive deal goes today. However I can’t quite get away from the fact that i personally believe the Focus is nore pleasing on the eye than the EOS. Dilemma city here we come….
August 4th, 2007 at 11:56 am
Cancelled my order for a Ford CC2 at the end of June after having it on order since the 16th Jan. Bought a Renault Megane 1.9 diesel dynamique special edition, which was in the showroom - got £3k discount, glass roof, leather seats, beautiful tempest blue-grey colour and silver siderails - its absolutely beautiful and I’ve had 4 weeks of opentop joy with no worries about leaking roofs. Sometimes the tried and tested technology is the best.
I think I’ve learnt my lessn not to go for a model at its introduction but to wait and see what teething problems there are.
August 4th, 2007 at 4:10 pm
See the link below:
http://www.fordeurope.net/
I saw the exact same CC3 pitch black in the showroom today (I love it!) but as Michael says I am now going to wait till next year.
August 4th, 2007 at 5:45 pm
After a sleepless night I’ve decided that being one of the first owners of a CC isn’t all its cracked up to be so I’ve cancelled my order and will re-order next year when its been facelifted and the leaks fully engineered out.
In the meantime I’ve just ordered a Mondeo Titanium X (new model) which the dealer has in stock. I know the residuals are poor but its a smashing car and my commute is a 100 miles a day.
Good luck to all of you awaiting your cars. I will watch this forum with interest to see how the cars fare over the winter.
August 4th, 2007 at 7:40 pm
Hi everyone I have been watching this site for a few weeks - thanks for all the info. I ordered my CC2 Luna with Ebony interior on the 13th January and have been as frustrated as everyone else. I had a call on Thursday 2nd August to say me car was arriving on Monday 6th and I have arranged to take delivery on the llth. I asked about delaying the delivery until 57 reg. but the dealer said if I did I would not get the original part exchange deal agreed in January, obviously they want them out of the way now. I was hoping to get a discount or freebies but was with Racey Tracy all I managed to get were some mats.
Good luck to everyone - will keep you informed.
August 4th, 2007 at 8:08 pm
Got mine back today but where has that rain gone??
I’m worried about some of the posts that say the fixes arn’t working, more so after i pointed out to the dealer that the joins in the seals above the quarter lights don’t appear to fit correctly.
One over laps the other and the only justs butts up. I will wait for the rain to give it a natural testing as ‘cabs’ arn’t suppose to take a direct hit with a jet wash anyway, i’m confident i wont wait long!!
As for the new Focus…I i pity anyone that buys it if it does come to the UK and if they did do a CC version it would look as bad as the new ‘Mitsu’ Colt CC.
Please keep your fault lists posted as it provides everyone a good way of checking the quality of workmanship between the dealers.
Dave
August 4th, 2007 at 9:01 pm
Karen “I see you baby shaking you ass” Renault Megane not for me but i’m sure it looks well I may have waited a long time but its worth the wait I think !! good luck with your new car Lordy
August 5th, 2007 at 7:34 pm
Si,Sorry i did not get back to you, i,m in Kingswinford just out side DUDLEY in the West midlands.Having such a good time in my new CC.Donot want to go to work.just drive about in HER.Its a she cus its like me,SO SEXY, HAVING MY NEW PLATES. T 13 DAY fitted next week,as i,v got the log book come back from the DVLA. So if you see my plate you know it.s me RACEY TRACEY…………….
August 5th, 2007 at 9:03 pm
Nice one Tracey T 13 DAY I to can’t wait to get my car with my new plates on T lORDY are you on the CC forum you can put a picture on there of your car Cheers Lordy
August 6th, 2007 at 9:40 am
round my way racey tracey means something i wouldnt wana make publically known ;)
good plate however tracey will look good with the right spacing etc
August 6th, 2007 at 9:58 am
Racey Trace
Fab plates:
Referring to one of your earlier comments. Can you confirm that you have been told that they are not making any more CC’s or have I misunderstood. Ford help line have just told me there is no stop on the vehicle and will continue to be manufactured. Also they say although the focus is going through a minor face lift the cabriolets are definitely staying the same!
Are they just fobbing me off? Test drove the VW EOS. Yeah it drove lovely but haven’t committed either way.
Please advise
Cheers Michael
August 6th, 2007 at 6:03 pm
Michael.phoned my dealer to day, she said that ford had put a stop on production whist the leak problem was being sorted, a face lift of the focus was mentioned,but she would coment no further.
August 6th, 2007 at 6:45 pm
Reading through most of the comments, felt quite lucky that I got a CC3 within a week of test driving one as I took the demonstrator. Four weeks in and CC stood for Colander Car - it leaks like a seive! Dealership has had it now for 6 weeks, althought the Salesman has been fantastic and gave me a hire car immediately. Supposed to be fixed last Wednesday, sun was shining and I posed all the way home. it rained overnight and I got soaked as soon as I got off the drive as the rain water slid off the roof. Formally rejected the car on Friday but according to CRC, that’s a hopeless cause!!!! There’s even a car in the workshop that’s been built AFTER the fix. Completely fed up!
August 7th, 2007 at 6:09 am
Thought production was only stopped thru June and that things are back on again
August 7th, 2007 at 8:58 am
Hi Debbie, on and all.
I’m back from my long week end and to keep yoou all updated ,,,,,,,,,,,,, I’M NOT HAPPY. First sign of rain and the water came in. My kids did think it was funny to start with, but after an hour sitting in the car catching the constant drips the novoulty wore off. Been in touch with the dealer and explained I’m not interested in having this car, and get me a new one. Although I need to find out the timescale and T & Cs. More concerning that there are more going back to the dealer. I think they are panic fixing and not properly engineering the fix. Time to look elsewhere I think. :-(
August 7th, 2007 at 9:28 am
Kevin I’m devastated for you have you should ask the garage to order you a brand new one and to keep you in a courtesy car until it arrives ? its the least they can do x
August 7th, 2007 at 10:03 am
Just put some of us at ease. I’ve just spoken to my dealer about the car in the workshop after the fix.
He said “I would be very surprised if a car built after the fix has made it to the UK yet. It would have to have left the factory after the 5th July, been shipped and made it through the docks in Southampton, pass all the cars which have been waiting to have the retro fix (which have not all been delivered to dealers yet This may be a car which has been retro fixed and then inspected by the dealer, we have a technician that has been specially trained to look at CC’s and we have now delivered a few cars with no known problems.”
Fingers crossed.
August 7th, 2007 at 10:39 am
Debbie just keep on to Ford and your dealers back and you will get your money back was told last week by my dealer that my cheque was there after about 7 weeks of waiting. Ford told me i would have answer about money back after 48 hours cheque within 7/10 days although it took 7 weeks so keep on at them. Really want focus cc but totally lost faith in them.
August 7th, 2007 at 5:33 pm
Graham,
Thanks for that - had agreed for it to be fixed (and I use the term loosely) again but the parts still won’t be in until Thursday at the earliest, yet another week on. You have inspired me-going to the dealership now to take the hire car back and reject the car once and for all. I’ll keep you informed!!! Cheers.
August 7th, 2007 at 6:07 pm
Hi….. Long time observer, first time posting. I ordered a CC3 2.0TDCI, Argento Silver with Lux Pack and parking sensors in Jan. This was a “stock” car ordered by the dealer and was initgially expected in March. March became April and finally on 4th May I took delivery. Within 80 miles of driving the roof started to leak, first at the front then at the rear. I reported this tothe dealer and was initially told a small leak was “acceptable”!
Numerous conversations and emails later I was getting totally despondant about the car and Ford’s inbality to come up with any solutions. The car has been at the dealers for 3 weeks now and the fix has been applied (I have had a courtesy Mondeo). Having read the experiences of those whose cars have been “fixed” I don’t have a lot of faith that this is the las time I will be in a courtesy car!
I have heard that Ford knew that the roof leaked a long time ago and may have told the dealers as much in April, before I took delivery of my car. I also know a stop sale was implemented but don’t know exactly when.
My point is that my dealer sold me a car knowing it had problems (their demonstrator leaks as well). I have had enough of the Focus CC ownership experience, I have asked for a refund or exchange but this afternoon I was quoted £15,000 ish as a cash price for the dealer to buy back the car!
If anyone can help me to pin-point the dates of Ford notification, stop sell I would really appreciate it as I am told I have a strong legal case if I can prove the dealer knew of problems prior to my purchase.
Also, I see many of you have had success in either securing replacement CCs or refunds - any tips would be appreciated.
I have totally lost the faith in Ford, the CC and would recommend anyone thinking of buying one to seriously reconsider.
Thanks
August 7th, 2007 at 7:39 pm
Got mine back this week following ‘The Fix’.
After pointing out to the dealership that the seals looked ‘iffy’ i visited another dealership to check a showroom model with the fix done.
What i saw confirmed the workmanship on my car was not up to standard and i’m sure, given a bit of rain it would turn back into Debbies ‘CC’
I must be the most open minded and placid person but the thought of this continuing is beginning to annoy me.
Just to top it, the showroom model has had an interior console face lift!!!
Not Happy
August 7th, 2007 at 9:31 pm
Given up, had enough. Ordered car on 9th January, went to dealer today and they still cant tell me when to expect delivery, oh and it still aint built. Considered (for a milli second) contacting “Ford Cant Be Arsed with Customer Relations Centre” then thought better of it, would only get the same old surly, rude, cant be bothered attitude and if I hear “bear with me” from them one more time-blood would be spilt (unfortunately probably mine), been bearing with these bleedin people since 9th Jan. Time to take my custom elsewhere. Someone up in Ford needs to examine Customer service training amongst other things….oh well cest la bloody vie…
August 8th, 2007 at 6:33 am
Been in touch with the dealer to tell them that I’m rejecting the car, just waiting for them to get approval from Ford and see were I going with it. Got in touch with the workshop who carried out the repair to find out that so far 3 out of 6 have been returned AFTER the modifications have been applied. I did inform them that in my opinion the water is not coming in through the seals but at the seals at the top of the windscreen where the roof mets the windscreen there is a bit of a gap, also the back windscreen at the fold. I have taken pictures of my leaks in these locations and in the back it doesn’t seem to be near the window seals. Took the car to the car wash last night (brave or what) this confirmed to me, as mentioned, these seal look to be the problem. GUTTED for everyone. thanks Lorraine x
August 8th, 2007 at 10:19 am
Picked CC 3 up last friday! Had nothing but problems!!! The back seat has not been fitted correctly, The Back Bumper does not line up correctly ( is not in line with join at Wheel Arch) The alarm does not work when the roof is down. And to add to matters the seals look like they have moved, espeically the one around the back windscreen. NOT A HAPPY CHAPPY. Just awaiting for the heavy rain to see if it will leak……Spoke to dealer and have asked for a full refund. They have asked for me to give them a chance to fix the problems. One more chance if not i will be demanding my money back. Some how i can not see the problems getting sorted!! I Will be seeking legal advice on this matter, and writing to watchdog, trading standards etc.
Sarah .
August 8th, 2007 at 11:57 am
Does anyone know or has anyone taken delivery of a CC which was built after the fix!
Are these problems still arising?
My dealer won’t give me my deposit back and has informed me that my car was built 10th July 07. Which means built after the ‘fix’ with the new modifications to the seals. Apparently it’s in italy as we speak having the roof fited (yeah right!) . Is this horseshit. Should I stick with it or run a mile. Judging by poor Kev and Debbie i believe I should run. Yeah Sarah, we should all get onto watchdog and generate enough noise to make them listen to us. Unfortunately I’m not related to a certain famous red head ‘Anne’ with same surname as I but I sure as hell so wish I was.
August 8th, 2007 at 2:54 pm
Michael Robinson if it was built 7th July 07 it will have the new radio in it there is a picture on the other CC Forum site, just go into the showroom with a camera take a photo of the new Focus radio and then get him to assure you that your car will come with this radio in it print the photo out and ask him to sign it, if he is not telling porkies no problem if he won’t ask to speak to the area manager and let them explain why? good luck Lordy
August 8th, 2007 at 3:08 pm
Cheers Lordy
I’ll keep you posted. What are your feelings tho on the facelift to the focus January to spring 08′ surely it will devalue ours won’t it?
Good luck with your car. Hope it’s all ok
August 8th, 2007 at 3:13 pm
Lordy
I cannot see on the other forum site the new radio etc… Ya mean the one by Nitro right? Does this mean it’s a better radio etc.. or just different
August 8th, 2007 at 5:20 pm
Had the greatest of satisfaction of ringing the “Ford Cant Be Arsed with Customer Relations Centre” & telling them that I had told them to “poke” their CC3 and had taken my custom elsewhere ( I doubt that they will give a flyin *@%k, but it made me feel a lot better!!!, especially after reading bout all the CONTINUED problems etc)
I feel like that I have really got it off my chest
August 8th, 2007 at 8:03 pm
Check the climate control unit aswell. The newer models have one orange screen with pictures where the old models have individual screens which only show the temp with some text
August 8th, 2007 at 10:11 pm
well finally had that long awaited call from the dealer your car will be ready friday lets hope soo will keep you all informed how the fix works
August 9th, 2007 at 9:46 am
scotty did you get your deposit back. Or did you just decide to lose that. Gald you felt better.
I’m still deliberating whether to follow your lead.
August 9th, 2007 at 10:12 am
What do the rest of you feel about Watchdog - they do get things sorted!??
I’m fed up of being shifted from pillar to post, another week goes by and nothing has changed. My dealership now has no sales reps for new cars! I’ve got the used car guys now telling me they don’t know anything about the cabriolet!
August 9th, 2007 at 10:25 am
mine was ordered in january with a may 1st delivery. just been told, after three or four promised but missed dates, that it will now be september 1st at the earliest.some websites are saying october!! surely there should be some national campaign for compensation from ford for this debacle?? have emailed watchdog and top gear but so far without a response. if we all sent messages, maybe some one would listen.
August 9th, 2007 at 12:35 pm
Just got off the phone to my dealer. My car which was last week in italy having the roof fitted!!! Yeah right!!! Is now estimated being built October 5th!!!!
This means that by contract they have to refund my deposit as it has breeched the 2months after delivery date deadline.
They will still honour my part ex which if I source a deal elsewhere will probably have my vehicle down valued by at least £750
What should I do????? Arrrrgh
August 9th, 2007 at 12:44 pm
Have a look on www.autotrader.co.uk Theres a few on there
August 9th, 2007 at 1:27 pm
I had been told that my compensation (that had been approved by For) was 3 years servicing and RAC breakdown and a lifetime pass for swimming lessons.
What have you done to contact and where Watchdog and Topgear? After all Clarkson test drove the Focus CC as he has had a Focus for 6 years? lets see what he makes of it now!
August 9th, 2007 at 2:09 pm
Dave, re your entry 7 August. I took delivery on 29 May and the car had to go back the following week because of pot-marks on the paint work. This was even before the leaks! I was told then that deliveries were stopped on 1 June, just 3 days after I had mine. Went OK-ish at the dealerhsip. MD on hols and back today, the Sales Manager is arranging a meeting with him for Saturday at 8.30am. Will see where that gets me. Meanwhile - I got to keep the hire car, which is a bog standard Focus Zetec TDCi and drives like a dream and no leaks!!!!! Just a shame I have to put down all the windows to make it feel remotely like a cabriolet - I’m not bitter, honest!
August 9th, 2007 at 2:17 pm
PS Sorry forgot, message for Michael Robinson, there is also a CC in the workshop that has been delivered ‘post fix’ and that leaks too!
August 9th, 2007 at 3:21 pm
Come on guys - David’s right, lets email watchdog and top gear on mass. No one at Ford’s is listening so we have to take action!
August 9th, 2007 at 6:31 pm
Debbie, thanks for the reply. I have had a call from the CC Team today and despite my initial optimism 40 minutes later I was no further forward, although my grievances are well known by Ford now!
My car has now been at the dealers for 3 weeks, the roof is apparently fixed but I also had them take a look at a tendancy for the car to pull to the right. When the garage took it for a drive they discovered a rattle in the rear of the car - yet another problem My biggest concern apart from the future value of this “duff batch” of early CCs is that should the roof fix fail when will Ford call it a day and either replace the car or refund the purchase price. One attempt at fixing the problem is acceptable but I don’t want to get into a viscious cirle of fix-fails-fix again……
Keep us updated with developments with your dealer, I’m thinking of going straight to the top at mine.
August 9th, 2007 at 8:51 pm
Please peeps contact Watchdog.
I collected my car in April. Because w’ed had such good weather it was a few weeks before I discovered that the roof leaked. Like eveyone else I have had terrible servoce from the CC3 team. I discoverd by this web site that the fix had come out! When I contacted the CC3 team about this all they siad was “we thought we had told you” I have been waiting weeks for the car to have its fix, only to be told the other day that they can not get the parts at present. I am also concerned that it is not going to work. I contacted Watchdog ages ago, via the web site, so please do it. If loads of us write in we in may promot them to take it on. The only other suggestion I have is that we take them on leagally together!
August 10th, 2007 at 8:35 am
Hey guys i have a date for my car to go back in and its on the 20th august third time lucky !!! will keep you updated on the results hopefully its just a minor fault !! x
August 10th, 2007 at 9:40 am
Hi Folks, was wondering if anyone else is having trouble with their dealerships regarding their part exchange, have been told by ford that they now need to revalue my car as its been so long since i signed the contract (18th April).
Also they have left me in the lurch with regard to my final payment, initial told me they would pay that but i got a call from voltswagon that my account has now gone into arrears, rang ford they said they would not pay my final payment but for me to pay it and when the focus arrives to do a straight swap, so effectively have devalued my car by £1500 quid.
Not a happy chappy!
August 10th, 2007 at 9:41 am
Hi.. well it has taken me a good two hours to read all your comments. I ordered mine in February with the same problems as you have all experienced.. but with great excitement I have just received a call from my dealer Stuart who I have to say has been very good over this long wait… to say that I can collect it tomorrow afternoon. Ofcourse the weather forecast is for things to change again… just my luck, but I am driving with the roof down whatever!!. So we will see how things go regarding leaks etc.. watch this space!! Good Luck to all you others. I havent looked on the focusccforum website yet.. but will when i get another 2 hours free time..
August 10th, 2007 at 10:07 am
I’ve emailed watchdog and top gear !!!
August 10th, 2007 at 10:08 am
and the queen haha dont think she cares !!!
August 10th, 2007 at 10:20 am
Debbie re your posting Number 420.
Thanks for responding
The one in the showroom. Has it been a CC which has had the Fix done? or, that was actually built after the 10th July therefore built in italy to the apparent new specification. My dealer thinks that no new builds have arrived to the UK yet and that they are concentrating on getting the ‘07 batch’ road worthy. Another fob off maybe??
August 10th, 2007 at 1:39 pm
At last - am collecting mine next Wednesday! I have to admit I got rather irate with my dealer yesterday - told him about Watchdog and Top Gear and now I have action. Pray for a good seal???
August 10th, 2007 at 1:46 pm
Interesting point on the part exchange issue. Since May 1st I have put another +/- 3,000 miles on my Volvo. Wonder whether my dealer is planning on knocking me down when, or should I say if, the new car is ever delivered. We shall see!!
David Wickerson
PS - pleased to see support for mass emails to Watchdog and Top Gear
August 10th, 2007 at 2:05 pm
The shit will realy hit the fan if my dealer tries to devalue my px as every month since April i have offered for him to take mine off me and put me in a courtesy car so he doesn’t loose on my px and i get the same reply ( no problem just keep yours till your cc finaly turns up ) and the deal stays exactly as we said at the begining.
My latest info is all cars that were waiting for a fix at Southamton will be with dealers by the end of August ( says Pav & my dealership ) Oh well what’s another few weeks ay !
Roll on my Florida holiday a week Tuesday and i bet i get back and am still cc less.
August 10th, 2007 at 2:27 pm
That’s the spirit Noz enjoy florida. I’m flying to florida next Saturday just for a fews days as work for Thomsonfly. If your on my flight i’ll drop a bottle of bubbly in your lap to cheer you up! My dealer is desperate to keep hold of me they have promised to honour the part ex. Still in Dilemma city..
August 10th, 2007 at 3:55 pm
Advise please
Order CC3 in February, paid 500 deposit, signed order form with an estimted delivery date of 30 April 07. The dealership registered the car in May, when they were informed that it was being made (so that I would have a guaranteed PX price). No sign of the car yet.
Question: as the CC3 has been registered to me, can I still cancel the order? Are they in breech of the delivery date?
August 10th, 2007 at 4:10 pm
Not getting mine now til Mid September… not happy but i will wait.. waited this long, might as well… new reg for me…
Noz, at least when ur back from holiday youll have a new reg waiting for you as well!
i dont see point in contacting watchdog etc… what exactly can we say… “my car has been delayed, i know its delayed, im still waiting and its still not here…. and ive known its been delayed for ages” come on people..
the whole issue isnt good at all and everyone on here has got genuine issues and Im in the same boat as alot of people here
Keep the Faith!! i saw a black cc3 yesterday driving past…cant wait til i get mine… mid life crisis -WHO CARES!!!lol
August 10th, 2007 at 5:44 pm
Michael - re 429. The SM at the dealership definitely said it was post-fix but hey who knows!
August 10th, 2007 at 8:22 pm
Hi Barry getting mine tomorrow Sat 11th they are honouring my part ex from Jan 13th but they would not let me wait for 57 reg without re-valuation, they should stand by yours by right
August 10th, 2007 at 9:00 pm
well guesse what fridays almost gone and wheres my cc in the dealership until at least next wednesday makes you want to give up oh well
August 10th, 2007 at 9:11 pm
C Hayward 435 Just to let you know i was in the same boat today, I was told it would be here on Thursday so i called in at 6.00pm on Thursday NO Car ? so I called in on Friday and guess what NO car I felt ever so sorry for the dealer but Im fed up to the back teeth of telling people my car will be here on ~~~~ and no car I rang the CC Team and guess what they were in a meeting I told them to ring me back and if they hadn’t rang by 2.00pm I will ring again but they rang me to say you need to speak to your dealer and the dealer said ring the cc team. Still NO car
August 10th, 2007 at 9:45 pm
Well what can i say, i ordered my cc fully loaded on the 25th March 07. I guess i should be pleased mine has not turned up yet although i have been giving my dealership a hard time over this.Been in today 10/08/07 and was told it would be built on the 4th Sept 07 so this makes it mid October ish for delivery, of course i won’t hold my breath. I must be mad sticking with Ford, i have an ST3 and had the same problem with build dates and delivery so i cancelled it and got on off the internet 75 miles away, already in the showroom with all the xtra’s i had originally ordered. True to Fod form i have no end of problems, one new wheel after 50 miles, new discs and pads(front), new shockers (rear),new windscreen and a bloody annoying noise from the roof area right above my ear which to this day is stil not been rectified. Hence why i went for a cc. I’m thinking to myself not such a good idea now. I can only hope that all problems will be sorted by the time i eventually get mine or should i just cancel the car?
August 11th, 2007 at 7:38 am
good morning all.
have today sent an email to the consumer affairs guy at the Daily Telegraph - our son in law is deputy city editor - in the hope that we can all solicit some journalistic assistance. we shall see.
David
August 11th, 2007 at 8:18 am
In response to message 435
wow! a sensible person. I got fed up waiting for a build date after 2 months (mid jan to mid march) so i took a showroom car. There are cars out there Look on www.autotrader.co.uk
If your not happy waiting…..dont as paris says
Dealers are only registering your cars early to get their figures up for any given month.
www.focusccforum.co.uk are currently arranging a meet. There are 6 of us so far with 4 different colours heading down to Brighton for the day, why not pop over and have a look.
August 11th, 2007 at 10:39 am
Got My car this week!
Its an absolute dream! Dealer has looked after me to be fair, just waiting to hear if ford will now do the same.
Photos and bits over at www.focusccforum.co.uk and I’ll be attending the Brighton run that NitroSi has organised.
Hope to see some of you there!!!
regards
Lee
August 11th, 2007 at 3:58 pm
Re my earlier postings 394 and 400. I’ve met with the MD of the dealership today and was very pleased with the outcome. He is supporting my claim for a full refund plus out of pocket expenses from Ford. I went prepared for battle and to be fobbed off with excuses yet again, but it looks like there is a dealer with integrity out there. Of course, it’s still got to get through the powers that be! There are no timescales other than ‘it will be at least two weeks’ but that wasn’t unexpected. I may be naive but I’m daring to hope that there is an end in sight to this whole sorry saga. On a day like today, it just brings it home to you what you should be enjoying. I don’t know about anyone else, but it soooooooooo p’s me off when I see other people in convertibles when the sun shines AND THEY HAVEN’T GOT THE ROOF DOWN!
August 11th, 2007 at 6:54 pm
http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/
Click on contact and send your story and when they get all e-mails who knows
August 11th, 2007 at 9:29 pm
Hi everyone again got mine today FANTASTIC is the only word Roof down all day loads of comments and eyeballs. Over the moon.Just dreading the rain tonight or tomorrow Will keep you informed
August 11th, 2007 at 9:38 pm
That’s great news. Come join us at www.focusccforum.co.uk
I dont know where you are located but we are having a group meet on August bank holiday sunday. Destination is Brighton. There are 6 cars so far, all CC’s (obviously) 5 of which are different colours to eachother. The main meeting point is Thurrock Services M25 J30/31. More details to be found on the site. All welcome
So far we have
luna
grenadine x2
Blue di cina
aqua
red hot.
August 12th, 2007 at 5:12 am
Hi everyone,i had an interesting conversation last night with a friend i had not seen for a couple of months. He managed to get a cc3 from the same dealer i’ve ordered mine from and collected it June 24ish. He said the car is fantastic. I asked him if he had any leaks and he said no but the dealer told him not aim a jet washer at the seals. Also the fix kit came with the car(on the back seat) and they are waiting for technician to fit it. Well he has to come from Ialy so it maybe a week or two.On Saturday I had a look at the VW Eos. The salesperson was a bit of a jerk but did tell me there is a delivery date of 3-6 months. They had one in the showroom and it was the mercury grey colour and it as allegedly a special edition for nearly £26k but didnt have half as much as the cc3 i’ve ordered for less than that and is fully loaded.So I think I will stay with the cc even if by the time I get it it will be xmas prezzie
August 12th, 2007 at 9:16 am
Has anyone had the reversing sensors fitted by Ford?
If so, do they work properly, ie they actually detect objects before you hit them?
I have had mine adjusted twice and they still only pick up directly behind the car and only when your about to hit something.
I think i am the first person in the UK to damage my CC as they didn’t pick up a mini bollard at the rear side of the car.
Ok, i hit it but if they had worked properly in the first place.
Just to top it all, my missus was sat next to me at the time so you can imagine the conversation that folowed!!!
August 12th, 2007 at 12:46 pm
hi everyone tracy from gatwick i had a call from fords this week 2 say i would not get my cc3 till sept but no date was givern but they said it was in the country we asked for a reg on it so we could some insurance quotes she said the car has not got one so our point to her was well its not in the country then is it her reply was oh er no what use is the phone call then i rang my ford dealer last tuesday still waitting for him to call back
August 12th, 2007 at 3:24 pm
After waiting since Feb for my CC3, I have just spoken to the dealer and cancelled my order. I informed them that I wasn’t prepared to wait any longer, especially as it as been registed as on 07 car, which would mean that in September the car would devalue. The dealer will now have to sell the car at a loss (2nd hand), that is if they ever receive it.
August 12th, 2007 at 4:09 pm
Hi everyone again car did not leak last night quite a bit of rain. fingers crossed.
August 12th, 2007 at 5:53 pm
NitroSi - I’m not far from Brighton - picking up my black boy this Wednesday - alledgedly!
Where you heading in Brighton? Add black to your list!
Melaine
August 12th, 2007 at 5:54 pm
after waiting since march i have cancelled my cc3, ford dealer took my yaris in part exchange. on the forcourt it did not sell so they said i could have it back. its now 5 months older and reg in their name,my cc3 was due in june so the dealer registered it and taxed it so my car if i got it, it would be three months old by now
August 12th, 2007 at 8:30 pm
Jackie How can they register it the car gets registered from the day you pick it up ? sounds like your dealer is trying to pull the wool over your eyes I ordered mine in Jan 07 and now picking it up 1st Sept on a 57 plate, the dealer is not bothered because they know they can sell it, was in my dealers for 30 minutes on saturday there is a CC there but it as not had the fix yet, but was there in the sun with the top down and 4 people came to look at it in that space of time, you do what you think best Cheers Lordy
August 13th, 2007 at 10:22 am
Melaine.
Can you register at www.focusccforum.co.uk and submit a post. That way it’s easier for all of us to be kept up to date with what’s going on in regards to the Brighton Event as well as other stuff.
any problems, email me at simon@focusccforum.co.uk
Thanks
NitroSi
August 13th, 2007 at 3:23 pm
I have been informed by a work mate of mine that there is a Luna cc3 in the showroom at a Ford dealership in Rugby for sale, it’s a cancelled order and has had the checks done etc and does not leak.
i take it the person who did cancel finally lost patiance ( silly man / woman ) and is now deciding between buying ugly and cheapish ( reanault/ peugeot ) or reasonably pretty but very expensive ( twin top / eos ) ;-)
Noz.
August 13th, 2007 at 4:10 pm
i have just about had enough waiting for my cc3 after keeping up to date with whats going on through this web site you lot have givern me loads to think about and i have decided to cancel my car after all even if i do manage to get it this side of xmas my car will be a year old and then got the hassel of the fact it will be in and out of the garage with a very poor fix on it i do hope all of you out there get your cc3
and they do not leak but i have lost faith in fords witch is such a shame good luck everyone i will still keep looking at this site to see how you r all doing
August 13th, 2007 at 4:37 pm
We ordered our car in January and took delivery in May.
I didn’t know there were problems with leaks. We’ve had a stack of rain and our car is fine.
However, the roof doesn’t always work correctly. About every half a dozen times of operation, the boot does not close so we have to get out and close it manually.
Anybody else had this?
August 13th, 2007 at 10:27 pm
Tracy Ellis have you seen the pictures on the CC forum www.focusccforum.co.uk I know I have been waiting since Jan 07 but when i look at the photos I know while i’m waiting they look great for better than any CC under £30000 good luck withwhat you do cheers Lordy
August 14th, 2007 at 7:36 am
Have had our CC3 on order since April with a delivery date of 23 June Still waiting. Hopefully when it arrives it should have had the roof problem fixed although I will get my dealer to do a “leak” test anyway. Bit happier today as I heard it is in the compound at Southampton docks so hopefully my dealer will get it this week. However I think I will wait now and put it on the road on a 57 plate instead of 07. Hopefully I will be able to recoupe so of the money I have lost on trade in price due to the long delay. Ford customer relations have been pathetic in dealing with my repeated requests for info. However cant fault my dealer
August 14th, 2007 at 6:37 pm
Rain really tested the car today. not so much as a drip got in. Every one who has seen it loves the car and the colour (Luna) They all say it looks classy. I.m over the moon with it.
August 14th, 2007 at 7:36 pm
Deka mmmm you made my day I’m waiting til 1st September and mine is Luna with Camel leather “CAN’T WAIT” put some photos on the CCforum cheers Lordy
August 14th, 2007 at 7:39 pm
hi lordy yes have seen pics on forum yes it is great thats why i orderd one but looking at the pictures every day does not bring it any closer to my front door sorry not having a go at you , but when you look at the 13 faults this car has got and the time its spent in the garage and not on the road where it should be it makes u wonder . my question to ford is if i do have the car is that i want a discount as the car is now a year old i think £1000 off the price is not a lot to aske for , they have not had good press aftre all lets see
August 15th, 2007 at 9:57 am
well peeps got the car back yesterday and in some pretty yuk weather went from kent to derby and back and dare i say not a drop of water in the car and the awfull roof rattle has ceased it was a joy the looks you get from other motorists even with the roof up reminds you it was all worth it
August 15th, 2007 at 10:23 am
Its good to hear some better news after all this time. I’m hoping to get mine on Sept 1 - my dealer has guaranteed the part exchange price of my old Focus from back in February.
I’ve just been to Jersey and there are loads of CCs there - all different colours and everbody driving round enjoying themselves in the sunshine.
August 15th, 2007 at 10:39 am
Couldn’t agree more Brian
I’ve felt so despondent for weeks albeit I’ve relied on all the comments good and bad from this site and the www.focusccforum.co.uk. They have both been exclellent at keeping us all well informed! Hopefully a lot more positive comments will continue to follow. Very nearly signed for an EOS last week but you just don’t get half as much stuff on their EOS Sport as you do a CC-3. And as I mentioned in my comment No:62 “i’m still waiting”. Hope it’s worth the wait! It’s starting to soung like it is…..(:-)fingers crossed..My dealer too is still honouring my part ex. So U can’t say fairer than that then! Well you defo can’t if you have a problem pronouncing your F’s T’s and H’s…(:-0)LOL
August 15th, 2007 at 10:46 am
Response for 455. Hi Lordy, they registered it so that my PX would be secured. They were under the impression at that time that I would receive delivery in the next few weeks (how wrong could they be). I received the V5 registration document in May. If we waited for delivery (which would probably be September), then we would be driving around in a 07 car which had already reduced in value.
August 15th, 2007 at 4:37 pm
Hi there all those unlucky people who have either ordered or purchased a CC (collander Car) as I have now renamed them. I am (was) the proud owner of a CC3 which I took ownership of on the 24th July, but to my shock, horror an disbelief on the 11th Aug it rained and the car rained 2- through all the roof seals all over the upholstery into the door wells, and under the back seat of my car front and back. I contacted the after sales service team to be told that there had been a hold on these vehicles for a number of months, wasn’t even aware if this, they told me the car would have to be booked in for repairs. Went to the dealership that I purchased it from on Wed 15th Aug to be told that the car that I had purchased some 22 days previous had already had the fix done on it and obviously it had failed. The point is that I hadn’t even been told by the dealer prior to purchase that there was a fault and that the car had been repaired. Best of all, in going back to the dealership they have another CC on their forecourt that has had the fix done on it and the evidence is plain to see that this fix didn’t work for this car either as there was yet again a pool of water on the left hand side arm rest and the unpholstery was wet. Why have ford not taken this vehicle off the market until they can rectify the problems that they are having and re-imburse all us unfortunate people who have either purchased or ordered this car. I have given my car back to the dealer and told him he can try for a 2nd time to fix it, but that regardless of the fix being successful that I don’t want it and that he will have to arrange for a full refund wither from Ford or from his own dealership - either way I ain’t taking no for an answer and if I have to pursue the matter legally I am willing to do this as we all have rights as consumers. And we are all being hood winked into buying faulty, damaged goods and i think that 18K is a hell of a lot of money to pay for a collander. We buy umbrella’s to keep ourselves dry from the rain, we would spend 20.00 on a brolly with holes in it and accept it, so why by a car that doesn’t have the durability to withstand a typical British down pour.
August 15th, 2007 at 5:34 pm
Hello to one and all
I take delivery of my new CC3 on the 2nd September looking forward to driving her with roof up or down
cant wait.
I do believe it will be well worth it the wait as it will also be a 57 plate
August 15th, 2007 at 6:14 pm
Hi all. After some awfull rain today am awaiting the feed back off all you lucky or should i say unlucky peaple that have got your cc’s and were hopefully out in it this afternoon, fingers crossed for you all as between these 2 cc web sites there seems to be an even split so far between satisfied and unsatisfied customers.
I know i must be mad but am still not put off in the slightest as all pics i see of the car still looks the dogs. As and when i get it if theres a fault it goes back for repair, if cannot be resolved they replace the car or get my money back ( simple )
Will be speaking to my dealer and Ford tommorow regarding another ETA and will inform you all of my latest tale of despair !
Noz.
August 15th, 2007 at 6:19 pm
Noz
Here here. That’s exactly how I’m approaching the situation. Just been to see one in another dealers today as I didn’t wanna go back to my dealer. It’s superb and the CC-3 is seriously so much more loaded than an EOS 5-6k more expensive. As the saying goes
all good things…..
August 15th, 2007 at 6:53 pm
Hi Noz, after having read you message that once you get your CC, if there is a problem you will get it fixed and if that cannot be resolved you will get another car or even your money back - Hey don’t be fooled into thinking its as easy as that. My CC is in for its 2nd batch of repairs after 22 days of ownership and they won’t give me my money back. Be careful as to what you do, it may not be as easy as you think.
August 15th, 2007 at 9:14 pm
Hi everone again I really hope you can sit it out. It really is worth it Just hang in there (easy for me to say)I was apprehensive about picking it up last Saturday.But its been a dream since, no leaks no faults, hav,nt seen another one on the road. Give us a flash when you get yours. Hopefully soon
August 16th, 2007 at 7:18 am
We picked ours up on 26 July having been told that there should be no problem.Car had been checked and?or repaired and delivered to dealership. We had torrential rain for a couple of days and no problem. That is until 14 August when leak started, so don’t get carried away if it hasn’t leaked yet. We thougt we had got a good one. Have told dealer we will allow them one chance to repair, if that doesn’t work we reserve the right to reject for a full refund or replacement. Repair is today, so after parting with £20.000 of our hard earned I will now go and drive my Ford Ka, best they can do. To say I am disppointed, puts it mildly. I hope the rest of you who are currently troublw free stay that way.
August 16th, 2007 at 7:47 am
Hi all,
Good to hear that things are starting to sorted out and more of you are getting your cars and that things are going well.
Me on the other hand have decided to walk away from the car at this time.
The final straw following receiving my car once the fix had been carried out unsuccessfully was driving in the rain (light rain) with the roof down and staying drier with than with the roof up. Ironic I know, but thats how it goes.
I would like to wish you all happy motoring and I still get a buzz when other people notice the car, but for now I’ll wait until things got sorted.
Lorriane, how have you been getting on?
P.S. I will be picking up a new car (not a CC) a car that will be more fitting for the winter weather, if this summer is to go by, look out. K x
August 16th, 2007 at 9:34 am
Fair play to you Kev as i think you have been more than patiant and and as fair as poss with Ford.
Please let us all know how you get on regarding getting your money back and what happens with the car you part exchanged etc.
Very interesting yours Val, now that really does concern me ( a fix that works then poss breaks down again ) i realy hope yours is a 1 off of this kind and it gets sorted for you because like Kev and just about everyone else on this forum we have been both patiant and very layal towards Fords so far!
Noz.
August 16th, 2007 at 10:59 am
Hi everyone.Recently found this website thanks to Julia (114)
My wife & myself ordered CC3 Black with cream leather
end of January.We were told a build date of March 7th & release date of March 24th at the Pininfarina factory Parma,Italy.
During the warm weeks of April we were told by TWO different salesman that our car,after quality checks had been released & was being shipped.(we phoned the dealership -they not us)
May 3rd we received registration documents.I contacted DVLA to ask how the car was registered end of April when it was not even in the country !.
DVLA told me that this was illegal & wanted to follow this up.
The dealership tried to palm me off with some story but the salesman did eventually tell me that it was done to meet their targets.
Sat May 13th 3.30pm finally collected the car.Drove home & next morning after heavy overnight rain we noticed rainwater trickling down inside on to the trim & entering the rear radio speaker.
Sunday May 14th returned the car to dealership.
Two weeks later 26th May collected the car (all fixed) & on 27th overnight rain again it was leaking in same place.
Returned once again on the Bank holiday Monday.
Ten weeks later on Aug 11th car now ready after stringent water tests & ‘fix’.
Aug 12th….yes you’ve guessed..overnight rain..leaking in exactly same place.
We have now formally rejected car.Its nearly 4 months ‘old’,40 odd miles on the clock & we have had it for less than 72 hours.
August 16th, 2007 at 4:18 pm
thanks everyone for your input it has helped with
frustrating situation and keeps us all informed
of what may or may not be happening.
just had a call from my guy at smc crayford.
car now ready. dealers after a little persuading
will keep part exchangevalue of car same as when ordered
ie feb 07.
will also allow me new number plate so pick up car
luna/saddle on 1st sept.
fixes are said to be reliable ….. tee hee
but ford have lifted stop on cars and dealers can
now take orders for new cc s.
would like some input on this 3 year free servicing
but good luck to you all ( and me !!)
August 16th, 2007 at 5:52 pm
hi all just to let you know my cc3 goes back on the first of sept can`t have this leaky car any longer be careful of the boot opening and closeing when you use the roof as my boot has stopped shutting on it`s own i have to get out and manually do it .this car looks great but ford have much to do to get it mechanically right and the boot seem very wobbly when open it dosen`t seem to be a quality build and how long will it be before the boot motors go good luck to those of you that are keeping your cars i will wait until next year when the new model comes out..
August 16th, 2007 at 7:05 pm
the cc3 i ordered in march i have now cancelled. the dealer gave me my deposit back and also honoured the p.x. deal. after reading all the e.mails i think i have done the right thing. will look again next year to see if they bring out a new model, hopefully with all the problems sorted.
August 17th, 2007 at 6:44 am
My daughter oredered her CC3 in March, with long delays,eventually told her that there was a roof problem leaky roof. Vehicle placed in Dagenham until rectified.Paper work stated all AOK, daughter picked her vehicle up Thursday 9th Aug. unfortunately rained for the first time Wed. 15th Aug. and guess what! more rain inside the vehicle than out.Have reported the leak to the dealer and will be going in Fri.Unfortunately good quality vehicle, but Ford have to get this problem fixed permently.
Watch this space.
August 17th, 2007 at 8:21 am
This may be of interest to some of you but i heard that Ford have now stopped the ‘offer’ of the 3 yrs free servicing & also any extra RAC cover.
August 17th, 2007 at 10:09 am
Hooray My cc3 delivered to dealer yesterday hopefully having had the roof fix carried out. Time will tell.It arrived in Southampton on Sunday and it doesnt look as if it has leaked. It was washed yesterday and still looks dry so keeping fingers crossed. It loooks stunning. Pitch Black with Camel leather. Not having it until after 1 September though as I have lost out on PX price because of the wait so hopefully will gain some of the loss by having a 57 instead of 07Cant wait
August 17th, 2007 at 3:25 pm
Why are my comments being moderated ?
August 17th, 2007 at 10:25 pm
hi everyone sorry guys but have just put deposit down on an astra got really good deal 8 months old full warrenty and all the mod cons that the ford has got for less money and its a twin top .just worried that the ford will spend most of the time in the garage and as my last car spent more times on a low loader than on the road did not want to take the risk may be in a fwe years when they have sorted out the leaks , windows, gear box, etc will buy one good luck
August 18th, 2007 at 11:50 am
Been a while since I last posted a comment on this site but got a call yesterday - the CC3 (Luna with ebony leather) I ordered in Feb has passed through Daghenham and is now with the dealer for delivery 1st Sept, can have it earlier but will wait for new plate. Brother has this car caused a lot of heartache - I hope its worth it! I know it will drive like a dream but goodness knows what problems it will throw at me. Will let you know the results after the first rains!!
August 18th, 2007 at 4:55 pm
I’ve been watching this site with interest, but this is my first post. I’ve had a CC2 since 30th April. Guess what ? - the roof leaks. Drove it for a while whilst the leak was very minor and the dealer kept promising he’d be able to fix it soon. But then the leak got worse - seats and people getting wet! - so I demanded a loan car until mine was fixed. Dealer has now had my car for 5 weeks and been working on it (allegedly) for at least 2 weeks to install the Ford-approved fix. We had an agreement that we would discuss financial terms if he couldn’t fix my car by 17th August (yesterday). On 16th August he admitted he couldn’t fix it but has gone back on the agreement - now says he can’t do anything until a Ford technician assesses the car. Can’t even tell me exactly when this will be. Ford “customer service” absolutely useless - even if you can get hold of them, they just blame the dealer, dealer blames Ford, etc., etc. I’ve also got a rubbish loan car from the dealer that I’ve had to pay the insurance on myself! (though the dealer claims he will refund me). So my patience is at an end. I’ve written to the dealer manager’s boss and contacted “Watchdog”. I’ll be following that up with emails and letters to the motoring press, and a visit to a lawyer.
It’s a real shame - in most other respects it’s a lovely car (with the roof up or down), but you can’t have a leaky car in western Scotland! I can hardly believe that Ford have screwed up with this car - it’s not as if it’s the first folding hard top on the market. Neither can I believe how shabbily they (and their dealer network) have treated their customers.
Good luck to all owners of leaky CCs - hope you get a good outcome.
To all of those who are waiting on delivery, or are thinking of ordering….er, what can I say ?!
August 18th, 2007 at 5:30 pm
Hi
Ordered my cc3 in january, and been waiting very patiently. It arrived with the dealer on 16th Aug, with a promise that this car has been produced on the new production line. So it should have no faults.
Was waiting till 1st Sept to take delivery but decided to have a drive today on trade plates. Asked the dealer to leave it out in the rain this morning…and guess what folks…we opened the doors to find leaks from all 4 roof joints.
Left it back at the dealer for the PDI checks etc. He’s going back to Ford on Monday to ask where to next.
Me well I’ve now more or less given up on this car, and waiting to get deposit back.
Hope you have better luck
August 18th, 2007 at 6:01 pm
Oh boy. Been looking at the coments on here and have deided to join the party. We ordered our cc3 Jan 28. Took delivery in june and yes it leaked. Been back for the so called fix four weeks ago and ive been to pick it back up today. Still leaking and cant wait till monday to here what the dealers say. Crafty that giving back a car on sat so cant speak to the service department. Bet they wished for better weather. Oh well ile speak to you all again soon Trev West mids
August 18th, 2007 at 6:17 pm
Hi all
I got my cc3 yesterday(friday) what a great car to drive.When i got up this morning it was raining so went out to check my car and it was dry i then drove into town with some mates and had a small drip from the n/s a post so its back at the dealers.They have been great about it.
I looked at a vauxhall twintop and was told that they dont have any leaks from the roofs but they have had a leaks in the boot.So what to do next?
August 18th, 2007 at 8:18 pm
Hi all
I am still waiting for my CC3, which I ordered in January. My dealership told me that I would recieve the car end of May, and after paying them the £20K and them registering my car at the end of May, I have yet still to set eyes upon it.. I am getting fed up waiting but as Allen Ford have my cash there isnt much I can do.
Ford customer relations are no help at all!!
They don’t know what customer service means!
Has anyone had any word of compensation from Ford?
I was told by my dealership that we would be compensated but as of yet no word!
I agree with some of the other commments, looks like Ford are keeping quiet about this fiasco as it will ruin their reputation.
Any one up for getting in touch with BBC Watchdog to see if they can help with our grievances?? Or has anyone any other ideas???
August 19th, 2007 at 6:42 am
I ordered my wifes cc and had all the usuall delivery problems including the sales man lying about why it was not here on the date agreed. It was pre ordered and already built. It was a present from me to her for putting up with me for 20 years of marraige. It did not come in time for that. I eventually called my dealer Arnold Clarke head office to complain. I recieved a call within a couple of hours from the dealership branch manager who told me that the car was late as it was on its way to them but was called back to Daganam to fix problems with the roof. Thinking I was glad that the roof would be ok and promised the car would be here on an agreed date and it was I happily went overseas to work knowing my wife would have her lovely new car. She picked her car up and went round all he friends to show off. She had the new car with the fixed roof less than 24 hours with about the same amount of miles on it when it started to leak very badly. She called the dealer who in true condacending fashion asked her if the window was up properly. This call was on Friday and she was told to bring it in on monday as the workshop was closed till then. If Ford can not fix thier own car how is a mechanic at Arnold Clark going to manage it. I wait with bated breath in Australia till the dealership opens that I can call them. I feel so let down by every one involved with supplying me with this car. I do not expect to get treated with anything more than the contempt I have recently purchased for myself for 20 thousand pounds well why should I after all I am only the customer. Please if any one knows how we can beat this, tell me. Harry peed off in OZ.
August 19th, 2007 at 5:20 pm
Ordered my car in Feb, due delivery in April, finally got it in May after being told the delivery was delayed because of a leaky roof. Had it 10days back to the dealership because of a leaky roof. Hire car provided through dealership they have been great (Polar ford runcorn). Anything we know we have had to find out for ourselves managed to get through the back door as my father still had a few contacts in Fords. Ford customer service has been diabolical thats if you can get through longest Ive waited is 27mins without answer. Tell you they will ring you back and dont. When then finally ring you back they don’t know anything. You get given somebodies private extension number when they are pretending to care then when you ring it you go straight back to the waiting for customer care jaigon. Anyway dont want to burst anybodies bubble but mine has had the so called fix and it still leaks. Seeking full refund and compensation as I sold my suburu Impreza at a knock down price to buy this car will keep you posted
August 19th, 2007 at 6:02 pm
I too have a new Ford Focus CC and sorry to say I am completely and utterly fed up with the car and the agro it has caused! Ordered my car back in March, collected the car in May, drove around in it for 10 day and then had to return the car to the dealer for 12 weeks (yes you are reading that right) for a fix to be applied to the roof after finding a lovely little (I wish!) puddle in my rear passenger footwell and passengers with wet arms! I have now had the car back for 2 weeks, but unfortunately the roof is still leaking . . granted not as much as before though! I am totally fed up now, as the whole experience of buying this car has tainted any enjoyment I might have had . . . that and the fact its rained since I ordered one! Ford Customer Care have been terrible throughout this fiasco and if it wasnt for my dealer and my father talking to some of his old Ford contacts, we would have got nowhere . . actually we would be sat in a queue trying to contact customer care . . 45 mins was the record before we gave up! Our dealer (Polar Motors, Runcorn) have been brilliant throughout, its a pity Ford have not been as interested . . . If I had bought a Volvo or a Jag from them, I cant help but think the service would have been better! Contemplating full refund as I now don’t want a car that leaks and has such a bad reputation . . . not to mention the damp carpets and the smell of damp that will inevitably follow the water stains!
August 19th, 2007 at 8:52 pm
Been a while since I posted something here. Still waiting for the car to turn up. Have been told it will be in the country 25th Aug so should get it not too long after that. So just over 3 months wait, not too bad, assuming it is on the boat of course.
However after reading about the experiences of some other CC buyers I am feeling very nervous. I really liked the look of the car, much better than it’s rivals but not at the expense of leaks, etc. Some of the problems I have read about are really putting me off the car. You expect a new car to “do what it says on the tin” that means it does not leak water, the boot shuts, the parking distance sensors work and so on and so on. If mine turns out to be as bad as so many others appear to be, I will lose all faith in Ford as a car manufacturer and will probably never buy another. I still can’t believe how they allowed this farce to happen and it still appears to be going on. Why isn’t it in the papers especially the motoring press, it’s eerily quite about this problem. I would have expected someone to pick up in this problem. I wish I knew what to do.
August 19th, 2007 at 9:51 pm
Have had my CC2 for just over 2 weeks now, touch wood, there are no leaks and the car drives great with the top down. We have covered 1500 miles in all conditions and have had no problems. The only niggle is that on poor roads, with the top up, there are a few creaks, groans and rattles from the roof.
August 20th, 2007 at 7:00 am
Hi all, yes so do I John. Ours has been with the dealership since last Thursday after I posted about the leak. I have written to them ,recorded delivery, and informed them that as the fault had been identified and, supposedly, rectified before delivery then Ford have already had the chance to repair. However I am allowing them the opportunity to repair but have reserved the right to reject the vehicle and receive a refund of the full purchase price if A. Not repaired in a reasonable time and B. The fault remains after the repair. The basis for rejection would be that the nature of the fault is such that it could be present for the life of the vehicle which is totally unacceptable. I am also going to involve local press and media if necessary. Ford customer relations and in particular the CC team are an absolute disgrace. Ford should be ashamed of them selves. I was given a Ford Fiesta when the CC went in, not happy. They then gave me a filthy Focus Cmax. What is that car all about? I now have a 3 year old Mondeo, and I have just parted with over £20.000. Of course I am constantly reminded that these are courtesy cars and that they don’t have to help me at all. On Thursday last week the CCteam told me at that point they couldn’t help me with anything until the dealership had diagnosed the problem!!!!????? This whole situation beggars belief.The seals were tested last week and a leak found. The seals have been ‘adjusted’ and apparently the car water tested after this adjustment and was forund to be dry. However they wanted to keep the car over the weekend and leave it out in ‘natural rain’ to test the seals again. We shall see today the outcome of this ‘test’. It is years since we have to spend our weekend driving round in shabby cars and I am frankly appalled at the situation we find ourselves in and will continue to pursue a full refund. If the problem is not solved or reoccurs I will stop driving the car immediately and send a further letter requesting full refund in 14 days . If they do not comply my local trading standards will then become involved. We all have rights under the Sale of Goods act no matter what Fords or your dealership tell you. I intend to have a b***dy good go at exercising mine! Will keep you posted.
August 20th, 2007 at 7:53 am
I ordered my wifes cc and had all the usuall delivery problems including the sales man lying about why it was not here on the date agreed. It was pre ordered and already built. It was a present from me to her for putting up with me for 20 years of marraige. It did not come in time for that. I eventually called my dealer Arnold Clarke head office to complain. I recieved a call within a couple of hours from the dealership branch manager who told me that the car was late as it was on its way to them but was called back to Daganam to fix problems with the roof. Thinking I was glad that the roof would be ok and promised the car would be here on an agreed date and it was I happily went overseas to work knowing my wife would have her lovely new car. She picked her car up and went round all he friends to show off. She had the new car with the fixed roof less than 24 hours with about the same amount of miles on it when it started to leak very badly. She called the dealer who in true condacending fashion asked her if the window was up properly. This call was on Friday and she was told to bring it in on monday as the workshop was closed till then. If Ford can not fix thier own car how is a mechanic at Arnold Clark going to manage it. I wait with bated breath in Australia till the dealership opens that I can call them. I feel so let down by every one involved with supplying me with this car. I do not expect to get treated with anything more than the contempt I have recently purchased for myself for 20 thousand pounds well why should I after all I am only the customer. Please if any one knows how we can beat this, tell me. Harry in OZ.
August 20th, 2007 at 10:17 am
John, Val, Claire, etc. -
I’m with you on this. My view is that we have two weapons - publicity and the law. I’ve emailed BBCs Watchdog program, but I reckon the more people that do that, the better chance we have of them taking on the case. So come on, let’s all do it - it only takes 5 minutes. I think we should also contact motoring magazines and newspapers. It is strange that this issue is not more widely publicised (though there was an article in Auto Express magazine about a month ago). We have to change that - let’s face it, this site is great for keeping in touch, but the major motoring press probably isn’t reading it!
For the legal side of things, we can use local Trading Standards offices and, of course, initiate legal proceedings through lawyers. You are right, Val, the Sale of Goods act is on our side - though it’s hassle and expense to use it. But I can’t afford to risk an “asset” worth almost 20,000 pounds becoming worthless in such a short time, so I don’t have a choice.
Harry in Oz - presumably you have equivalent mechanisms down under? At least publicity is global these days, even if the law is different. Good luck!
August 20th, 2007 at 10:56 am
All those of you who have allowed the dealers to repair you still have the statutory right to reject the car as being defective. DO IT! THE SOONER THE BETTER. RING TRADING STANDARDS AND THEY WILL ADVISE OF YOUR SITUATION. GETTING THE MONEY BACK WON’T BE EASY BUT I’M GOING TO START THAT PROCEDURE TODAY. THE LONGER YOU KEEP THE VEHICLE THE HARDER IT WILL BE FOR YOU TO JUSTIFY REJECTION.
August 20th, 2007 at 11:44 am
Adrian Hi. I am only working over here mate. The car was sourced through Arnold Clark in Greenock. It goes in tonight for a second roof repair. The branch manager is quoting Fords policy on replacements and refunds to my wife on the phone so I am mildly optamistic. I have the truth of the matter from trading standards who told me to write to them and inform them of the one more chance to repair or we will reject the vehicle under The Sale Of Goods act 1979 ammended. I would advise you all to contact trading standards on this matter. However what in gods name are Ford thinking about with the performance to date regarding this car. My wife traded in her old Peugot 206cc with all its poor build quality (alledgedly} it never leaked. Ford shame on you!
August 20th, 2007 at 4:50 pm
icancelled my cc3 on sat my dealer said we had done the right thing they have stopped making the car till faults are sorted and that he was so sorry about it we have got a refund on our deposit . i pick up my astra twintop on friday lets hope this one will not leak
August 20th, 2007 at 6:14 pm
I have just emailed BBC Watchdog and AutoExpress magazine to see if they can find out what is going on.
August 20th, 2007 at 6:18 pm
Well done Tracy !!
After waiting for our cc for 5 months we cancelled and got our astra twin top nearly two weeks ago.
FANTASTIC CAR NO LEAKS GREAT RIDE !!!
This would have been our 5th brand new Ford won’t be buying Ford again understand there can be teething problems with new cars but it is Fords handling of the whole situation that’s left us completely disgusted.
August 20th, 2007 at 9:19 pm
Hi there all, just to give you an update on the situation here in Northern Ireland with my CC3(collander Car) I gave the car back to the dealer last Wednesday for them to repair for a 2nd time,put the car through a rigorous water test(put it through a high powered car wash) What a laugh - the sales man the day I drove the car out of the showroom told me never to put it through a car wash the only way to wash it was by hand. He never once told me there was a problem with the seals but this goes to prove that he new there was!! The dealership contacted me on Thursday to tell me that the leaks were apparent and that a specialist from Ford (Ha Ha) was coming to Northern Ireland to inspect the vehicle (What a load of B—S—)and decide where we go from here. I have written to the Managing Director of the dealership and have detailed all my concerns and that regardless of them being able to repair this car(which I doubt very much they will be able to do) that I don’t want replacement or repair that I want a refund in full.Am awaiting his reply with baited breath. I have contacted Trading Standards and they say that under the Sale of Goods Act (1979) - Standard of Quality that I am entitled to a refund in full, have also contacted the Consumer Watchdog and they say exactly the same. Have e-mailed BBC’s Watchdog - am awaiting a reply from them and have also contacted a Consumer Guru for Northern Ireland who has a TV Show and Radio Show and hope that he is willing to take this story on, as this needs to be publicised in the media etc. I am not prepared to let this one go - as the Ford dealership have got 18K of my hard earned cash and now also have my car (which they can keep as far as I am concerned). Am giving the Managing Director of the dealership a few more days to reply to my letter and unfortunately if he doesn’t he leaves me with no other alernative but to go to the Best Solicitor in town and go the whole hog on this one. Anyone who is thinking of ordering one of these vehicles, Please,Please think twice about doing this as you could end up in the same predicament as I find myself currently in. “A Very Determined Lady From Northern Ireland” who aint gonna stop until she gets the right outcome!!!!!! A REFUND IN FULL AND COMPENSATION IF IT COMES TO THAT !!!!!!
August 21st, 2007 at 7:40 am
We also cancelled our order and went for the Astra twin top. It arrived 2 weeks ahead of schedule, we’ve had it three weeks and no leaks. Extras such as windbreak and cruise control are standard on the Exclusiv. Why bother with loyalty to Ford, they don’t seem to care. Did they not think to try out a car in the wet, or doesn’t it rain where they build the CC.
August 21st, 2007 at 9:14 am
Having read the recent comments I am now seriously thinking of cancelling my February order. Is there anybody out there who thinks this is the wrong thing to do?
August 21st, 2007 at 10:33 am
If anyone gets a reply from BBC watchdog (or any other consumer organisation or media organisation)suggesting that they might take up the story, can they let everyone know? Then we can provide names and details of other people in this position - it’s got to strengthen the case.
August 21st, 2007 at 10:44 am
Hi All, Has anyone received a full refund for their car that they have rejected because of the fault.
Cheers ……… Kevin.
August 21st, 2007 at 11:30 am
Brian
Ours was ordered in January with May delivery. Was told this week by the dealer that the car had been shipped, “all known faults had been dealt with” and September 1st was still d-day. However, we are still concerned over all the comments/problems and if there are any further delays, we will cancel. Have sent emails to Watchdog,Top Gear and the Telegraph but so far with no response from anyone.
August 21st, 2007 at 2:20 pm
well had my car back for a week now after the fix now here in kent we’ve had a mixed bag of weather and some really heavey rain and still no leak the roof has seen plenty of operation also so all is looking good so far so maybe dare i say the fix has worked at least for me I do hope the rest of you are as lucky
August 21st, 2007 at 4:37 pm
My last post on here was 478 & 483.
I told then of my rejection of the car.I have since received a case number from Fords & now waiting for an assessor to contact me. I have only known of one person to receive a full refund.(that he is actually a Ford employee…co-incidence or what ?)
At this time i still have the car to drive about until Ford contact me regarding a full refund.
Strange so it seems i hav’nt detected any leaks since formally rejected it.
Dont know if it had something to do with last w.end when i drove it to my local BMW dealership…just to see what they had in THEIR showroom you understand…
August 21st, 2007 at 7:53 pm
Had my car two weeks now loads of rain and bad weather. No leaks no problems, roof up or roof down it,s a super motor car,something upbeat for a change
August 22nd, 2007 at 4:32 am
Hi from Down Under…
Have been patiently waiting for Ford Australia to launch the CC here in September, but after reading the considerable problems with the leaks, I think I might just put my Focus Zetec back in the garage. The cunning thing is, with a late Spring release down here, there is a far less likelihood of any sort of reasonable rain until well into next year, so there would be no chance of cancelling sales so if the Oz shipments are anything to go by, the Ford dealerships look like being VERY busy come April / May next year. A pity, was looking forward to the wind in what little hair I have left :)
August 22nd, 2007 at 5:30 am
Deka, I hope your car stays that way, we had ours 3 weeks b4 I saw a single drop of water on the passenger seat which was the first sign of a leak, it just got worse. Our car was delivered to us after the so called ‘fix’. It has been in the garage for 7 days now whilst they continually water test it. Apparently Ford are instructing thr technicians at our dealership on how to ‘readjust’ the seals. It clearly is’nt working and we have to all intents and purposes rejected the car in line with sale of goods act and have done so by recorded delivery letter. I know the letter has been received but to date have not had a reply. Meanwhile I am in a horrible old Mondeo which I understand Ford are paying for. I am sick to the back teeth and wish I had never heard about the Focus cc.
August 22nd, 2007 at 10:42 am
I’ve not posted here for a while, eventually got my CC3 yesterday after ordering in Feb. And can I say it is absolutely lovely. Its Blue di cina and saddle leather, looks lovely. I am just besotted with it!! I too also considered canceling due to the many delays and getting an Astra twin top and I am glad I didn’t.. Focus wins hands down. If the roof leaks you may need to ask me that again.. Fingers crossed on that one…. Good luck to all still waiting
August 22nd, 2007 at 10:56 am
Hi Tracy,
Who did you buy from in Northern Ireland, i too have ordered one in Belfast, at Lindsay Ford.
I have seen one Floating around Belfast wondering if that was yours, and if you too have ordered from the same place, what’s the service been like if there is a fault?
August 23rd, 2007 at 6:51 am
My dealer should be carrying out a leak test on my CC3 later today so I am keeping my fingers crossed. Have been playing with the car whilst it is in the showroom and have found 1 minor complaint. The voice control system has been supplied in German. As I dont speak German that could pose a problem. My car has the latest generation Sony 6 CD unit so I have been told that a new voice unit will have to come from Germany?? and will take a week to 10 days to arrive. Oh well I’ve waited this long so whats another 2 weeks. Good job I am going away. Still not good if I wanted the car on 1 September. I will let you all know how leak test went
August 23rd, 2007 at 11:26 am
Original postings, 401 & 422
An update for you all. I finally got my CC back on Friday last week after 4 weeks. All of the seals have been replaced and leak checks carried out. On Saturday morning I went out to find water ingress in the same places as before the “fix”. I was gutted, to say the least. On top of that, the roof structure now “creaks”. I have had the car back at the dealers, they have confirmed by tests that the roof does indeed leak and have now submitted forms on my behalf formally rejecting the car. I have had enough… Ford have had a chance to rectify the problem, it hasn’t worked… Time to move on
August 23rd, 2007 at 12:03 pm
Previous postings 461/484/518
Well leak test carried out by my dealer and according to him all is well. Car has been in for its PDI and has had number plates fitted. Looks better every time I see it.
Might be able to take for a drive on trade plates at the weekend to see if it handles as good as its looks.
Nearly there. Another couple of weeks and hopefully I will enjoying the new car. Just hope it has been worth the wait
August 23rd, 2007 at 12:14 pm
Alright Grahame and all, Please take note that the leak test carried out by the dealer (as per Ford Technical spec.) is a specialised spray nozzle at a higher pessure for 5 mins, in specific locations. The TN says if there are droplets at inspection, this is execptable. Not to dampen anyones thoughts (pardon the pun,) but you need to be aware.
I await the dealer to pick up the car as I have got trading standards on the case to get a full refund. But uptil now I have noticed this creek that has appeared and I have been through the car wash several times and each time the water comes in at a different location. I still think the car is great (but I have had enough hassle for a brand new car.) The drive after gone passed 2000 miles is fantastic.
August 23rd, 2007 at 5:29 pm
Ref previous postings 394/400/444, the latter of which told of my meeting with the MD of the dealership. I’ve been reading with interest how my experience has been repeated again and again. There has been almost almost 80 postings since so we can’t all be wrong. I heard yesterday that my claim is at 3rd base! It has been allocated a further case number and the Sales Manager is expecting a conclusion by the weekend. This meets with the original timescale of two weeks, so, so far so good. I really, truly hope that a full refund is forthcoming so that it becomes a benchmark for everyone else to refer to so that there is no need for solictor expenses etc. as with Tracey(506). Just for the record, I did also include additional expenses-interest lost on savings/car insurance premiums which was also sent to Ford. I’ve still got everything crossed though and I won’t quite believe it until the cheque is in my sticky mitts. It’s funny, but I still haven’t seen any other CC’s around, plenty of VWs, Renaults and Peugeots but no Fords! (Still, people with their roof up in glorious sunshine-aaarrrgghhhhh). Pending the pennies coming back - it’s a Mini Convertible for me. Not quite a proper four seater and I lose the big boot and hard top, but the build quality is guaranteed. Why else would offer a 5 year TLC plan for £150 if they hadn’t got confidence in the product?!!!
August 23rd, 2007 at 5:31 pm
Only just found this website, wish I’d found it earlier. Ordered our CC3 in February & told May delvery by dealer. Subsequently, delivery went out to June then July then told Ford suspended deliveries due to a leak problem on a small number of cars & Ford wanted to get it right before any more deliveries. Very disappointing but hopefully reassuring that we wouldn’t get the problem. We were given a hire car (Focus) until 10 August when we took delivery, but leak appeared with first rain & more since. CC3 now back at dealer & have now got a courtesy car (Fiesta).
August 23rd, 2007 at 5:35 pm
I generally see a couple a week…..and not the same ones either.
This sunday there will be 7 heading to Brighton, most of them are different colours too except for 2 grenadines.
A Mini convertible !!!! Oh dear, shame on you.
www.focusccforum.co.uk
August 23rd, 2007 at 6:06 pm
@523………..I hope you don’t see rain! :-)
August 23rd, 2007 at 10:34 pm
Hi all. It is 08:23 Friday morning in Sydney. I have just spoken to my wife in the UK where she has just picked up her car from the dealer. Having been fixed already by Ford the dealer told my wife he has fixed it and water tested it for four hours. Funny it leaked at the car wash in less than four minutes. Do these people think we are stupid or do they not care. I had previously spoken to Trading Standards and acted as they advised, sending notification to the dealership that we would give them one chance to repair only and would reject the car. I will call Trading Standards again to clarify my next move. Will keep you posted. FYI They also told me that the contract is with you and the dealership. It is the dealership who should refund you and then take up the problem with Ford under their franchise or dealership agreement. Dont think your dealer is being great about this unless he refunds you. Reading some of the comments it appears to me that dealers are keeping customers waiting untill Ford stumps up the money. If your dealer is being good, if he agrees about the faulty goods then he should pay up. He purchased the car from Ford and sold it on to you at a mark up price.
August 23rd, 2007 at 11:02 pm
Harry - you’re absolutely right about the contract being between the customer and the dealership. They just like to pretend it ain’t so! Keep us posted with your progress.
August 24th, 2007 at 1:26 am
Forgot to mention in my last entry that at the delears my wife pointed to the seal on the roof exactly where the leak was. The mechanic told her that he had realigned all the windows, why? The leak is much worse than it was before the dealer got his hands on it. The roof lining is marked now. I dispair of this whole mess.
August 24th, 2007 at 7:37 am
FYI
I ordered my CC3 in December 2006 picked up my car early May, first time it rained water came in. has been back to garage three times to have seals changed.
last time they fitted diffrent seals two weeks ago, has not stopped raining since so far so good.
August 24th, 2007 at 9:48 am
Our CC 3 is presently in the dealership having new seals fitted. Ford do not make it clear, but if your vehicle is in for more than 24 hours for warranty work, this entitles you to have a car from Enterprise rental for the juration that your one is in the garage.
August 24th, 2007 at 1:57 pm
Hi Mike. I look forward to reading all posted comments for help with my own situation. Help me now mate what does & mean.
Kind Regards Harry
August 25th, 2007 at 10:46 am
With regard to getting publicity for our leaky-roof problem, it might be worth leaving a post on this site:
http://www.autoexpress.co.uk/blogs/editorial-blogs/julie-sinclair/918914/still-waiting-for-your-new-focus-cc.thtml
It’s not as active as this one but it is run by Auto Express magazine, so may have some impact. It’s hosted by one of their motoring correspondents (Julie Sinclair) who claims to assist motorists with problems - including taking up cases such as ours with motor manufacturers. Well Julie doesn’t seem to be doing much right now, but maybe she’d wake up if enough of us left posts on her site.
Can’t do any harm and it only takes a couple of minutes.
August 25th, 2007 at 5:00 pm
I am demented with my ‘bath on wheels’and the complete lack of assistance from the Arnold Clark dealership and Ford.
They take your money and run!
After waiting months for the car, as soon as I got it, the roof broke and then it leaked with the first rains.
They had it 9.5 weeks ‘fixing’ it - as soon as it rained, worse leaks than before.
I have tried rejecting the car, even did a sit in in the dealership to no avail - they are now claiming a right (which they don’t have) to a SECOND attempt at repair.
Trading standards have been involved from the first time it leaked.
I have absolutely no faith in the CC3, Ford or Arnold Clark.
Any other ideas??
August 25th, 2007 at 5:34 pm
Hi Kevin Watson from Aberdeen, I am interested in how your ‘rejection’ is going.
to everyone, I didn’t mention the unbelievable clunking noises now coming from the roof every time you go round a corner/cambre of road changes/go over a bump or dip in the road. This only started AFTER I got the car back from it’s ‘fix’ that didn’t fix!!!
Oh yeh, the electric windows are now going ballistic.
What next??
The dealership and Ford have known about these new leaks for over 3 weeks and still the car is sitting gaining further damage on a daily basis as unfortunately we get more than our fair share of rain up here in the North East of Scotland!
They are both allowing further damage to the car by not offering any assistance.
Sitting on a plastic bag is no fun either.
How does everyone else drive whilst holding their brollies even when you have the roof up???
August 26th, 2007 at 5:07 pm
hi guys got my astra twin top on friday what a dream oh no leaks and have had the top off all weekend go on go out and test drive one what will ford do then they can hardly sell a car that leaks after all the bad press they are getting
August 27th, 2007 at 8:14 pm
Tracy Ellis -
I’m really pleased you like your Astra TwinTop - and that it doesn’t leak. But the problem for us poor s*ds left with leaky CCs is that Ford DON’T seem to be getting a bad press over this! (at least, not where it counts).
But enjoy your car for what’s left of the summer.
August 28th, 2007 at 6:40 am
Took my CC3 for a test drive on Saturday. What a nice car. Lovely to drive, couln’t hear any creaks or groans. Mine was fixed at the factory so hopefully when it rains next it wont leak.I will still be keeping a good eye out for leaks though.Just in case. My advice to all those thinking about cancelling DONT it will be worth the wait. I am glad I have.Cant wait until I put it on the road legally and make the most of what summer is left
August 28th, 2007 at 10:00 am
Hi Linda,
I’m from Aberdeen and in the same situation with Ford and Arnold Clark. If you have fianaced the car through your bank, I have notified them that I have rejected the car and wish to claim a full refund. I have forwarded on all my letters and have taken the car off the road. I’m now in a hired car that I have to pay for (which I will be attempting to claim back for my expences from Ford.) The bank’s legal department is now investicating this issue. You are right, we have to give them the option to fix the car, once. I’m led to believe that Ford have asked Arnold Clark for the worksheets and time recorded against the fix for my car. I’ll keep you posted on the investication.
August 28th, 2007 at 10:37 am
Hi Kevin
Ford did that with my ‘case’ when I asserted my right to rejection after they returned it to me from the first ‘fix’, asking for all the tech details and then said two weeks later (almost two weeks ago now) they wanted the right to ‘fix’ the car properly - dohh, I know I’m a blue-eyed blonde but shouldn’t that have happened first time, before they made things even worse??
Unfortunately Arnold Clark have all my money - I paid cash, not finance, for my car and have none left now.
I have spoken to the P&J who are appalled with my treatment but I am not sure if they are going to take up the story.
SMMT and SMTA were unable to help.
I’ve written to Watchdog and Auto Express (I’ve added to Julia’s blog also)- no response yet.
I have Aberdeenshire Trading Standards involved who are getting the same run-around as me it seems.
I’m not sure how we contact each other directly, or if that would help???
What if we turn up together at AC???????? haha!!
…..more rain forecast later today….
August 28th, 2007 at 11:01 am
Just because you have allowed them to attempt repair does not mean that you lose the right to reject. Also the repair should be carried out in a reasonable time. Perhaps rejection should be on the basis that the nature of the fault is such that it could be present for the life of the car which is totally unacceptable.I was told the same as you kevin that to go through the process you need to stop driving the car and write a letter of rejection telling the dealer that the car is parked up and will not be driven again. Everyone who is unhappy and not getting any cooperation or help from Ford or the dealership should contact Trading Standards for help in starting this process. Think about the money you have spent and have a go at getting it back!
August 28th, 2007 at 11:08 am
Hey all,
The tone on this board seems to be very negative unfortunatly, so I thought i’d post some GOOD news;)
I took part in what i believed was the first Focus CC gathering this weekend in brighton! Needless to say, the A23 “stopped” for us when the 7 cars stopped in convoy in a layby. what a result!!!! The day passed without a hitch as we all found our way to where we were going, and got parked up together. What a sight! Hundreds of people passed us and were waving and pointing and generally amazed at what they were seeing.
it was great to finally meet a load of CC owners and talk abotu the problems and Plus sides to owning these beautiful cars! There are some brilliant photos from the day around, and I’m sure you’ll all know where to find em;)
Best regards
Lee:)
August 28th, 2007 at 12:39 pm
Hi Linda,
I based in Dyce for PSN.
August 28th, 2007 at 12:50 pm
well….I have just taken the car back and left it at the dealership. If ever there is proof needed that I have stopped using it for the rejection!
It is a sin that the car was being allowed (by the dealer and Ford) to accumulate damage, being left out in the wet - they know I have no garage! Camel coloured leather needs extra care, that I had been willing to give.
Still no offer of an alternative vehicle from the dealership even tho they fully acknowledge the faulty car and have done all along.
Atrocious customer relations from Dealer and Ford!!!!
ps - sales manager at dealership is top bloke! shame to be wasted there!
August 28th, 2007 at 5:35 pm
@Val and Linda……….you needed to reject the vehicle immediately, if you allowed them to attempt a fix you are deemed to have accepted the fault.
Once you discover the “fix” doesn’t work, that’s a separate issue unfortunately.
As you have found to your cost, British punters have some of the weakest consumer protection legislation in the civilised world.
August 28th, 2007 at 8:06 pm
Gemster -
Actually, I did ‘reject’ immediately, before any fix was ever discussed - Trading Standards and legal advice was that our consumer rights are actually enhanced as the problem was acknowledged and agreed/accepted by DEALER/MANUFACTURER and the ‘reasonable legal’ response to the rejection was to allow one fix to be attempted - any trading standards/consumer rights websites also tell us this, believe me I have checked them out, as the rejection was done way back on 31th May the day the first major leaks were discovered.
(To go into the chronological history of my case on this site would take as much space as all 544 responses together I reckon!)
August 28th, 2007 at 8:23 pm
Gemster, Linda is right. With Trading Standards everything is built around the word ‘reasonable’. She has been more than reasonable which is probably to her credit at this moment in time. Allowing them to repair does not lose you the right to reject. There is nothing cast in stone, as far as I understand about how many attempts they can have to repair. The fact that they can’t repair the fault is what it’s all about and as I said previously if the nature of the fault is that it is likely to be present for the life of the vehicle then that is unacceptable. the warranty is not meant for generic problems but to smooth out the odd problems found along the way. Go for it Linda, I think you have everything to gain. Ford Motor Company should be ashamed of themselves with reagrd to these vehicles.
August 28th, 2007 at 9:49 pm
….what WILL tomorrow bring?
Glad I haven’t had to see the vehicle I bought ‘drowning’ any further tonight!
I know I teach swimming at weekends but I usually do this in a pool, not a CC3!
Like I said before, the sales manager at the dealership is a real nice guy and I don’t envy them their jobs as they are the messengers.
But, being ‘reasonable’ is getting more difficult as each day/rain cloud goes by……
When will there be a cloud with a silver lining for us…..?
August 28th, 2007 at 10:55 pm
Hi everyone. We all seem to be missing the point of the consumer legislation. The main body we are all talking about is the sale of goods act. It makes it clear what constitutes a contract and we all have one. With the “seller” In my case as many, Arnold Clark is the seller. Ford are not part of the deal. Your dealer is the guy who owes you the recompense. He has a contract with Ford which he needs to deal with seperately. The sales managers are sales men dont forget that. It is there job to tell you what you want to hear. They knew about the faults with these cars months ago. I would question any of them who tell you differently. If the sales manager is a top bloke let him make his employer aware of their responsability and refund you and stop fobbing you on to Ford who really do not care at all. It is reasonable to allow them to fix the car if they cant the law is on your side. It may cost us to start with. We can claim costs on this matter. Historically people who band together for action do better than individually. Maybe it would be better if we could all have one lawyer to fight the case. If any one thinks this is agood idea then mail me on harrymungin@hotmail.com “Power to the People”
August 29th, 2007 at 6:14 am
Harry,
Lets hope that we don’t need to go down this route and the dealers see sense and give us what we want, our money back. They have the responsibility to push Ford on there interest but we dont know how much power they really have against them. I am all for us clubbing together on this, but everyones case is slightly different although we are in the same mess.
Linda,
As harry has managed to put his e-mail on, give me shout at kevin.watson@psnworld.com.
August 29th, 2007 at 9:17 am
Im not impressed that his forum never seems to post my contributions! Is this because im too positive???
I’d really appreciate it if the mods might email me and say why im seemingly not allowed to post here, as opposed to just completly ignoring me!
regards
lee
August 29th, 2007 at 12:24 pm
I have now had enough and yesterday I parked my car to the dealers and gave them the keys. Although I am awaiting the result from Ford to my demand for the car to be “committed” I don’t hold much hope of this happening. My discussion with the Assistant Sales Manager (obviously too menial for the boss!) was that Ford would have to refund the money before I would get a look-in. I tried to explain to him that his dealership was liable in the first instance, but he just wasn’t getting the message.
The Sales of Goods act requires goods to be supplied without faults and “fit for purpose”. Advice I have had from Consumer Direct and a legal help-line suggest we have a very good case.
A class action probably wouldn’t work on the grounds, that as already has been stated, we all have contracts with different dealerships, not with Ford.
I don’t want to go down the legal route but feel that this is the only road left at present. Good luck to all.
Dave
August 29th, 2007 at 1:11 pm
My original post was no 68. Since then, we are being fed the usual story about delays and have, unless a coutesy car is provided until the CC is ready, cancel the order at the weekend.
Let the fight begin!!
August 29th, 2007 at 5:22 pm
quote from Linda: “Actually, I did ‘reject’ immediately, before any fix was ever discussed - Trading Standards and legal advice was that our consumer rights are actually enhanced as the problem was acknowledged and agreed/accepted by DEALER/MANUFACTURER and the ‘reasonable legal’ response to the rejection was to allow one fix to be attempted - any trading standards/consumer rights websites also tell us this, believe me I have checked them out”
You’ve been given duff advice, not uncommon where Trading Standards Office information is concerned……after all, if their advice was right, you’d have your cash back?
I’m not having a dig, just calling it as it is…..you needed to reject immediately, it’s a win-win situation, no manufacturer is going to stand up in Court and argue that you were being unreasonable in expecting your brand new £20,000 vehicle not to leak via the roof.
August 29th, 2007 at 6:11 pm
…..oh, if only life was that simple, there would be no need for courts then, would there…..?
August 29th, 2007 at 6:38 pm
The reason Courts exist is precisely because (in this case) manufacturers like Ford take the mickey.
To quote you “SMMT and SMTA were unable to help.
I have Aberdeenshire Trading Standards involved who are getting the same run-around as me it seems.”
Why do you think the motor industry’s own regulatory body aren’t prepared to help? Why do you think Trading Standards aren’t able to enforce the standards that they are supposed to be able to?
I’m really sorry for the predicament you’re in but there’s only one language that Ford will listen to; hardball. Reject immediately and summons them if they
stall.
August 29th, 2007 at 6:42 pm
Gemster, I’m interested to hear what your experience with the CC has been.
August 29th, 2007 at 8:30 pm
I feel sorry for all off you. I so nearly bought one of these cars. The ‘fix’ doesn’t work in the majority of cases. I have seen a car that was reworked at Dagenham and 1 that was reworked at a dealer. The quality of the repair is shocking, you basically use rtv silcone and ’stick’ a new seal on. The finish is terrible. And both vehicles still leak.
Most marketing departments are trying to stop selling the car, because of the fault and the obvious bad press thats coming with it. I hope you manage to get your money back.
August 30th, 2007 at 10:36 am
Update on 553, we have our loan car (a Focus TDCi) until the car is ready for us. I am a happy man!
August 30th, 2007 at 10:38 am
Lee, are there any pics on Nitro’s site?
August 30th, 2007 at 10:51 am
Yes there are Jon’ but you’ll need to register to see them. That doesn’t take long though.
August 30th, 2007 at 11:14 am
Thanks Si, Just taken a look. The photos of the 2 cars are magazine class.
Nice to add our Iris / Camel to the collection.
August 30th, 2007 at 11:28 am
I totally agree with Lee - this is the best car I have ever had - it looks fantastic, gets lots of attention, drives like a dream (and I know with it being a ‘focus’ I will have no problem with that), and I think overall is terrific value for money compared with others of its ‘class’. I’m fed up reading all the negative comments on this site which are obviously confined to those who have been unlucky enough to experience problems. I can sympathise as I do have a very tiny leak which will be fixed when I am happy Ford have come up with one. Meanwhile it really isn’t serious enough to worry about. This is a fantastic car and deserves a break. Ford do seem to be doing all they can to get it fixed, and eventually they will win through. Have faith! And no, I don’t work for Ford, but yes, I have signed up to nitro’s fab site !!
August 30th, 2007 at 11:49 am
Hi Rhona, If you are fed up reading this site just stop. You obviously have not grasped the problem. Do you think that this site is full of people who spent 20 grand just to have a moan. Do you think all these problems are fantasy. People have cars with faulty windows, leaking roofs, faulty roof actions dodgy boot alignment and broken reversing sensors. I am glad your car is as fantastic as you say, mines is not. So please do not be little the suffering of the bulk people people on this site.
August 30th, 2007 at 12:11 pm
Harry, I couldn’t have said it better myself.
Rhona you are lucky, my dealership has had £20K of my hard earned cash since May and I still haven’t got my car! They even registered it in my name and asked me to arrange insurance!
Same story as everyone else, leaking roofs and now a faulty roof mechanism.
I am now in the process of cancelling and requesting my money back plus compensation.
I’ll keep you all posted!!
August 30th, 2007 at 12:25 pm
Rhona - glad that your leak isn’t ’serious’ but some of ours, and the problems caused, very much are!!!!!!!!!!!
some of us will be getting in to serious debt paying for a second car (as I have had to do!) to get us around in cos ours are unfit to be used until we get our money back, especially when the dealer has not even offered a loan car til our problems are sorted!
maybe you need to start a different comment site or go to another one?
August 30th, 2007 at 12:34 pm
Rhona (the moana)
I felt that way once, but the bubble has been burst.
I look forward to hearing your devastating news when you are looking for support when things get worse. You have a leak now, there will always be a leak and it will get worse.
Harry, you beat me to it.
August 30th, 2007 at 1:34 pm
If you read my comment closely you will see that I said that I do sympathise. I have also said previously that I understand the problems full on and have been watching developments with great interest from the word go.
However, I am stating a point that there are probably just as many CC’s out there that do NOT have as many problems, and therefore it is unfair that the car should ONLY be depicted thus. I am sorry that you appear to be unable to accept this fact.
It is my understanding that if you debate a case the more facts you have give more substance to your argument. Otherwise you come across as narrow minded.
August 30th, 2007 at 6:27 pm
Linda @ 557……..I ordered mine in April, I’m still waiting for a delivery!
Which isn’t actually that big a deal, I’d rather wait for Ford to get it right rather than release a bodge job to me.
But rest assured, *at the dealership* on delivery day, the dealer will be made to fire a hosepipe over the roof for at least 15 minutes with my (solicitor) husband present with a camcorder.
If so much as a droplet of water enters the cabspace, it gets rejected.
August 30th, 2007 at 6:38 pm
Gemster - don’t just get them to fire a hose at it, drive it whilst there is water on the roof - that’s when the water comes in. Mine was ‘fixed’ and it rained overnight. Not a drop could be seen until I pulled off the drive and was greeted by a mini Niagra. Be afraid, be very, very afraid!!!!!!
PS Those who are familiar with my case - still no money yet! The two weeks was up last Saturday and I’ve had to chase everyday since. Fired off an e-mail tonight telling the dealership, I want a cheque on Saturday, whether that comes from the dealership, Ford or the MD’s personal back pocket - enough is enough!
August 30th, 2007 at 6:48 pm
Gemster, everyone,
I will keep everything crossed that you, and everyone else waiting, get a watertight car!!!
I have a video I took inside my car while it was raining (sent to Ford and dealers) showing the water pouring in to my car whilst sitting in the car park…..vid taken AFTER the ‘fix’ had taken place.
Try the water test on it after putting the top down and back up again, sitting on a slope parked in all directions, after driving around and ’shaking things about a bit’…….and so on.
Like I say, keeping it all crossed for all you folks still waiting; hopefully there will be some good to come from our bad experiences.
August 30th, 2007 at 8:41 pm
Harry Mungin, everyone (especially those in Scotland) -
Yes, the law is clear - your contract is with the dealership. You have a warranty with Ford, but that is in addition to your statutory rights with the dealer. It is not an umbrella (unfortunate choice of words, perhaps!) for the dealer to hide under. All this talk from dealers about not being able to refund money until Ford agrees is just nonsense - it has no standing in law, and they know it.
A class action would be nice, but I guess it wouldn’t work because it would be against different dealers (as Dave, post 552, has pointed out), though the opinion of a lawyer on that might be useful. However, the one thing we could all do together is try to get publicity. I think this is what Ford is desperate to avoid - even more than legal action against its dealer network. For all of us in Scotland (at least 4, maybe more?), there is a column in the Scottish Sunday Mail newspaper called “The Judge”
thejudge@sundaymail.co.uk
It is reputed to publicise cases like ours and has quite a lot of influence, apparently.
For my own part, I’ve just been told that my car has been fixed - after 6 weeks and a visit from the Ford technician (see post 488 for history). I’m collecting it tomorrow. If it doesn’t leak - great. If it does, then I’ll use every avenue available to me to get my money back!
If you want to contact me, my email is ajrmason@boltblue.com
August 30th, 2007 at 10:59 pm
Hey,
Thanks to Jon Dempsey for the compliments on the photos! I was very greatful for getting the chance to pose Si’s car with mine!
@Rhona, Dont worry bout it! I’m having withdrawal symptons from my car while its having a fixup atm. You and I both know the good side, and I’m willing to shout about its qualities too.
I’m still narked at the crap service that ford have given me, but the car itself is a Gem, and the “second generation” customers (avoiding the teething problems) will be delighted with it!
Roll on More Focus CC’s!!
regards
Lee:D
August 31st, 2007 at 8:31 am
…thanks Adrian, email sent to ‘the Judge’ by me this morning.
August 31st, 2007 at 10:24 am
Hi every one,
I see I got same problem. with more: ipod socket not working, air con failing twice, in all the car went back to dealership 7-8 times in as many weeks. this was in May, the car is now at the dealers in bits. because we took a ford option finance with our car, we were adivesed to raise the issue with the finance company and they sorted it in couple of weeks: car hire for the time being + replacement car or different car or return of car.
(sorry this is going to be quite long)
anyway, we just spoke to the dealer and our replacement which was due today is not coming until 20-10-07 now!!!
Apparently the dealer has tried to fix a leak 4 times and this was not successful! I’d like to know if the cars comming out now are “factory fixed” and not leaking?
By the way the dealer has also said that I should be prepared to get a drip now and again this is the nature of a convertible…is that true?
August 31st, 2007 at 3:02 pm
Alas… I sold out!!
Not too sure if I have done the right thing but still there is no sign of my car. Thus I have just ordered a Fiesta ST 2.0 sport discounted bt £3500 coupled with my privilege discount. It came in at under 10K. I’m using it as a stop gap till all the issues are ironed out, plus as my dealer honoured my part ex since Feb as a good will gestureI only had to pay another 4.5k. Reason I’m telling you all this is because there ‘Are’ some options available if you too ended up as unsure about the car as I did. I agree it’s a beautiful car and Si’s site only serves to prove this. But there are major issues that need rectifying. I will be in a focus CC by end of next year I promise. Good luck to you all. I’ll keep listening to see if you all managed to get things sorted…I know i’ve made a big mistake but i’n no longer worrying about the car anymore & the test drive on this little machine was like the Wild Mouse at Blackpool pleasure beach.. had a huge grin factor
Bye for now all… keep your chins up and all good things come to those who wait!
August 31st, 2007 at 4:59 pm
I’ve been following this site since I ordered my cc3 back in May, and after many months of indecision I have decided to pick it up tomorrow on a 57 plate.Am I doing the right thing? only time will tell.If I ONLY read the comments from the unfortunate people on this site I WOULD have cancelled, but when you read comments on the Si forum site you can see that there are some happy owners, leak or no leak.I have also bought the domain name www.focusccownersclub.co.uk so perhaps I have to own one! I,m convinced if Ford had handled this better then this car would have been a great success, and still will be in the near future,but good luck to all those who have had nothing but dissapointment and agro, let’s hope I DON’T join you. SPANNERS
August 31st, 2007 at 5:24 pm
Yeah guys
Good luck to all of you. I too am a veteran of this forum and Si’s site. Yesterday I cancelled my car.. it was with a very heavy heart but my CC has now been put back till Octber production (delivery is anyones guess) albeit I ordered it in March. My dealer was excellent.. my baby Fiesta was getting a little tired now plus it needed to be retaxed and MOT’d next month plus it needs a few new tyres. He showed me a Fiesta 2.0 ST on the forecourt and with my privilege discount (As having Ford employee relatives) it came in at under 10K as apposed to the usual 13.5K. I got a full £3500 discount plus my dealer honoured my part ex since the beginning of the contract. I’m telling you all this just so that you know there may be other options available to you! I know…. i’m gutted that I’m not joining you all with a beautiful car like the CC… and it will get sorted for all you guys I’m sure.. I plan to be in a Focus CC by the end of next summer and hopefully all the niggles will be ironed out. I’ll follow your comments with great interest and yeah I guess I have just made the wrong decision but I now feel a little less anxious than I have been feeling since the problems began. And seriously the test drive in my new 2.0 litre fiesta was like a ride on the Wild Mouse at Blackpool Pleasure Beach.. It produced a major grin factor..Take care all
Michael ;-}) Happy roof down motoring…
August 31st, 2007 at 11:04 pm
Eddy Hi. The statement about small leaks in convertables is true, “if you buy a ten year old one”. My wife traded in a Peugot 206cc, it was 6 years old and last winter was the first time it saw internal water. It was again one of the wetest winters for ages and the whole winter the wee car saw less than a tea spoon full of water. This is due partly to seals perishing over the years. Vauxhall, Peugot, Volvo, VW, Audi, BMW, Mercedes and Renault all have convertables and none would dare say that there cars are “expected” to leak. Other manufacturers can make their cars water tight with cloth and leather roofs. Why cant ford manage it with steel. This is not new technology it is tried and tested. Ford have failed miserably with the production of this car and failed with all opertunities so far to repair the damage to reputation by dealing hounerably with their customers. My wife took her car back last night, never to see it again. The manager at Arnold Clark gave her a courtesy car which was a pleasent surprise. I will get her an Astra Twin Top. 2Ltr 16v, Turbo, Exclusive Black. 200BHP, remote roof, wind breaker, leather, 18 inch alloys and £300 change from the Focus. I will offer Arnold Clark the chance to exchage for one of these from one of his branches if he makes the decision imidiately and no waiting for Ford. If not I will buy from another dealer. Good luck all including those whos problems are not yet evident.
September 1st, 2007 at 7:26 am
Thank you for that Harry.
I’ve been trying to find positive comments about “non leaking ford CCs” for 2 hours on the web last nite with no success.
Is there any happy customers out there?
September 1st, 2007 at 7:29 am
I collect my new Mondeo this morning having cancelled my CC due to fears over problems outlined in this forum. However the car I ordered arrived in time for registration today (1st Sep)..pitch black with black leather, and looks AMAZING… it is being collected today too. I will have one next year when the issues are sorted. I’d be curious to know who the lucky person is who got my cancelled order and as such no waiting list! If you are in Stevenage, and bought it, let me know and make me green with envy.
September 1st, 2007 at 7:34 am
Eddy:
yes there are plenty of positive people out there, you just need to know where to look.
September 1st, 2007 at 8:29 am
So where are they?
September 1st, 2007 at 12:04 pm
Afternoon All
I placed my (CC3 2litre petrol) order back in mid January 07, expected delivery was 31st July, on the first attemped hand over there was an electrical failure, which ment i was unable to collect. 4 day s later we tried again only to find another 6-8 faults, i took the car for a 2 week shake down drive, which i can not fault lovely car, especially the economy returned 40-42mpg and for the last 2 weeks it has been back with fords. They advised me yesterday that it will be at least another week. But in their defence i have had a courtesy car in the mean time.
I was advised to contact Fords customer care centre and report all faults to them so that it is recorded.
But i live in hope as it is a nice car to drive and one hell of a head turner………..
September 2nd, 2007 at 10:40 am
Hi
CC3 ordered on 29 Jan, arrived a week ago at the dealership and I was waiting till 1 Sep for delivery. Dealer said I could take it out on trade plates. Asked dealer to leave it out in the rain (light). Opened to door and leaks in 2 different places along the seams. This car we have since been assured was off the ‘new production line’ - the one with the fix in place / coming directly from the factory.
Not daring to even start letting anyone fix it. Have rejected the car and got refund of deposit.
Lost the moment for having a cabriolet and wanting to be amongst the first to have this car. I’ve had to let go of the dream.
Dealer has been great - and feel for them. Ford have handled this appallingly. Can they continue in production?? What will re-sale be on these cars? Afraid I’ve had to let go of the dream.
cheers and good luck to you all
September 2nd, 2007 at 11:56 am
Hey Edy!
www.focusccforum.co.uk
Theres plenty of customers here, including many positve and very happy CCers!
regards
Lee
September 2nd, 2007 at 12:07 pm
Dear All,
also been reading site with much interest. Ordered mine (a diesel) end of Febuary and told now it will arrive at start of October but no longer sure what to do. My dealer,who has been very good, also said you must expect some water in a cc but this is clearly rubbish having spoken to owners of other makes (and I had a 2CV many years ago!). Also told those being built now have a larger rear window so there should no longer be problems. Has anyone else been told this? Suppose I would like to buy an Eos but really can’t afford the extra £3,000, on the other hand one reason you buy a new car is for peace of mind. What do I do?
September 2nd, 2007 at 7:06 pm
Hi Eddy I have said before on this site I have had mine a month now no problems no leaks, plenty of rain. Just lucky so far, don,t know Every body loves it [ including me ] The colour really looks classy [Luna] and I love driving it roof up, or roof down [the later preferably]. I still keep looking on this site but it does get you down a bit
September 2nd, 2007 at 7:11 pm
Deka. Come join us at focusccforum .co .uk
we’re a bit more positive
September 2nd, 2007 at 7:25 pm
I ordererd my cc3 on 28th jan and picked it up on 1st sept. I was told it had been through three lots of quality control at Dagenham, It started to rain slightly on sun 2nd and water poured in from the tops of all the windows (it seems to have four different leaks). Spoke to dealer who said they will contact me tomorrow after speaking to ford.The dealership have been more than fair, it is the ford motor company who are at fault.
September 3rd, 2007 at 10:26 am
Regarding my entry no.508 - not one person came back and said go ahead with buying the car…
Reluctantly I have cancelled my order and got my deposit back. I didn’t think it was worth the risk.
I still like the look of the car and hope to buy one next year if the problems ever get resolved.
September 3rd, 2007 at 4:40 pm
Thanks Deka,
Just been to dealer and decided to go a head with replacement. Hope every thing will be OK.
September 3rd, 2007 at 7:16 pm
Eddy I don,t think you will regret it It,s a really super car. All the best.
September 3rd, 2007 at 8:16 pm
Picked my luna cc3 up on Saturday and what a car. The only problem so far is a scratched radio screen but a complete new radio is on order and will be replaced by the weekend.It hasn’t seen heavy rain yet but I have washed it and hosed down and so far no leaks.(touch wood).Soooo glad I decided to continue with my order as it is such a good car to drive and the look, roof up or down is stunning.I still feel sorry for those who have had big problems, but don’t be put off if you have one on order as you wont regret it.
September 5th, 2007 at 4:31 pm
Reference last posting 570. Today is a great day and also a sad day for I have heard that Ford are buying back my CC3 from the dealership which in turns means I get my money refunded.
NitroSi, you will be disappointed that I am now getting a Mini convertible but it was due to your forum that I got some hints and tips to finally get the desired result.(Big plug there - it’s well worth a visit). The pictures of the Brighton weekend are fabulous and I do definitely agree that Blue de Cine is best. I flicked through them with a heavy heart and almost, yes almost changed my mind, but was too far down the road for that. At least I’m having another convertible, as that was the first point on the list of must-haves for a new car and having driven a ‘normal’ one for the last 2 months, it still is.
When Ford have ironed out all of the problems then I will be first in the queue but alas I do not have the faith that others have kept. I saw a new one go out from said dealership on Saturday in Luna and it looked amazing, but I wondered how long it would be until she experienced problems, although I truly hope she doesn’t. The same goes for everyone who has stayed with it!
Haven’t had any communication from the dealership to confirm when the money will be paid but at least now I can give the loan car back and enjoy some topless motoring (so to speak) - bring it on!!!!!
September 5th, 2007 at 9:34 pm
….has anyone had sorted the horrendous ‘clunking’ noises that came back with the car after the ‘fix’ (that didn’t fix!!)….?
And what about the ballistic windows, anyone get them repaired successfully?
I’d be soooooo keen to hear.
Thanks.
ps - I’ve still heard nothing from my dealers re my full refund, not even an acknowledgement of my recorded delivery letters, shocking eh?!!
September 6th, 2007 at 11:27 am
Just a thought for all you long suffering CC owners or prospective owners (like me) if we all start posting comments and experiences, etc. onto the following site it might stir them into action and finaly get some publicity and a reaction from Ford
http://www.autoexpress.co.uk/blogs/editorial-blogs/julie-sinclair/918914/still-waiting-for-your-new-focus-cc.thtml
September 7th, 2007 at 1:54 pm
Ordered my Ford Focus CC3 4th Feb 07 for April delivery and still waiting for it. Dealer says they should get mid Sept but not at all hopeful. Have been told by dealer that Fords are offering a free service package (worth about £800) but unable to get anyone from Fords to confirm this. Has anyone else been offered this package? Have written twice by recorded delivery but still no response. Really want the car as it looks great but concerned thev fix has not cured the leaks.
September 8th, 2007 at 11:37 am
Final update from me (last post #552). Having had the car “fixed” the leaks continued, and the roof started to “creek”. I abandoned the car at the dealers, left the keys and had the commitment process started. To my suprise, and delight, the car was commited and Ford agreed to buy back the car at FULL INVOICE price. I have jut had the cheque this morning from the dealer and have bought a VW Golf GT Sport 20.TDi.
The moral of the story from my point of view… Be persistent and know your rights. My dealer would not have started the commitment process unless I had specified that if the fix didn’t work that was the next stage. At first the dealer suggested that the car would be fixed time and time again until all was OK… Get this in writing - One fix then commitment process….
Owning this car was supposed to be a joy, as it is I have been put off CCs by this experience. Good luck to all those trying to get out of their CCs, to those who are still contemplating buying one of these, read all the comments and make an informed choice. To those whose cars don’t leak - enjoy this car, I wish I could have.
Dave
September 8th, 2007 at 1:10 pm
chris 598
my car has had the fix nearly a month ago now all seems ok i have had ford offer me 3 years free sevicing and aa cover which has now been confirmed in writing althou ive never said i want or didnt want just let them assume
September 8th, 2007 at 4:16 pm
Linda from Stonehaven (post 596) -
I collected my CC2 a week ago - after the Ford approved “fix” had been applied. Not much rain yet (unusual for western Scotland!), but I think the roof does creak and clunk more than it used to. Though it was never totally silent before.
No problems with windows (yet!), though the roof mechanism did malfunction once just after picking up the car “post-fix”.
If you don’t get a response to your letters from your dealer, make sure you copy them to his boss - he’s got one somewhere! (the company address has to be stated on the invoice, stationery, etc. by law). And a lawyer’s letter will probably wake them quite remarkably (though it will cost you money).
I’m awaiting the rain (or it’s a trip to the car wash) before deciding on whether to reject my vehicle. Or if the roof malfunctions again…
ajrmason@boltblue.com
September 8th, 2007 at 6:53 pm
(Adrian - 601 and all,) Everything crossed you are at the end of your troubles and your car is ‘properly fixed’!
It is good to hear others have had the ‘commitment’ honoured by Ford via their dealers and had their money refunded in full, but unbelievably they didn’t for my vehicle which Ford refused on 20th August after their ‘investigation’.
All they would say to me is that it needs to be properly fixed - dohhhhhh!!!
Absolutely nothing in writing back from AC/Ford despite all my letters to them over the months.
My recent letters demanding a full refund have been sent recorded to the MD of Arnold Clark, with copies to the sales manager (by hand) and I’ve not even had an acknowledgement from AC HQ.
I find it disgraceful that there has not even been an acknowledgement letter in the last 12 days.
Time and again we are advised to ‘get it in writing’ but what can you do if they refuse or ignore requests?
It turns out I have been fortunate to have taken out legal expenses insurance so the legal route will kick in on Tuesday if I still haven’t heard from them.
I don’t know how long this process will take.
The 19 year old ‘banger’ I bought while all this gets sorted is just as much a nightmare as the CC but you expect that from a practically vintage car (haha!!) - not a brand new one!
I wish I could afford even a half decent run-around til this is sorted once and for all, but no chance I’m afraid.
The ‘Judge’ at Sunday mail wrote back saying they have passed on details of my complaint.
I am just so flabbergasted at this whole situation - it just beggars belief.
I am so close to being totally worn out.
It is reassuring however, to have so many people on this site (and NitroSi’s) who keep me from feeling I am going demented.
Thanks again all. Will keep you all posted.
September 9th, 2007 at 9:41 am
Linda from Stonehaven
I am at the satage of returning the car more than one week ago. I will be returning from OZ in about 4 weeks. If my wife has not recieved a refund by then I will spend my time outside Arnold Clark, Ford in Greenock with a table and chair and a megaphone and very large sign in protest at their behaviour. Any one who wishes to join me there is welcom and I will return the gesture at their dealers. I will show them bad publicity.
September 11th, 2007 at 9:10 pm
Check this out: http://www.whatcar.co.uk/news-special-report.aspx?NA=227722&EL=3213345
I cancelled my order for two reasons: 1. reading the problems you have all had 2.the new look focus.
September 13th, 2007 at 6:31 am
I was disappointed to note that in this week’s Auto Express there was a small paragraph about the Focus CC forum (NitroSi’s) and NO mention of this site or problems owners and prospective owners have had. In the same issue there were world exclusives of the new Focus and Fiesta and last week a world exclusive of the Jaguar XF (a Ford brand). Now I’m not prone to conspiracy theories but it makes you wonder if Auto Express don’t want to upset the apple cart with Ford by publishing CC problems, when they are getting all these major scoops. It seems a real shame that they have chosen not to publish the fact that some people are having real issues.
September 13th, 2007 at 9:27 am
Just off to the shops
woohoo, I’m famous now.
September 13th, 2007 at 10:09 am
So it is, bottom of page 65.
Thanks for the heads up Rob
Click on my user name to see the forum in question
September 13th, 2007 at 3:44 pm
i have a cc3 lunar bronze camel leather trim its a really good looker drives superbly ilove it i must be one of the lucky ones mine doesnt leak
September 13th, 2007 at 6:15 pm
Well folks, sad to say but I no longer own a CC3 - resolution at last.
Arnold Clark ‘reversed my deal’ and this morning I drove away the MX5 I had traded in along with the cheque for the considerable sum of money I paid for the car.
I have no idea how they will handle those cases whose trade-ins were sold on.
The CC3 was sitting nose to nose with my MX5 and whilst the CC looks cracking and they had allegedly repaired the leaking areas on the roof (again!!), the horrendous clunking and crazy, erratic electric windows could not be repaired. The electric heated leather seats; the carpets and the speakers were full of water so they may start to smell/crack/rust from inside etc.
I had 2 DAYS of trouble free Focus CC3 out of 20 WEEKS of ownership.
To quote someone from earlier - ‘go figure’.
I await compensation - should I buy the hair dye in case I go grey(er) waiting?
I wish all of you waiting on your repairs/refunds/new cars all the very best, I hope you get what you want soon.
I might still re-join the owners group when they have proved the cars to be trustworthy, but that is a looooooooong way off!
Good luck everyone!
September 14th, 2007 at 12:15 am
Good for Linda, shame she needed a lawyer to sort it out. Arnold Clarke missing the opertunity to sort it out themselves before that. I have written to the Sunday Mail. The judge has replied saying they will take the case up. I have sent all the details to them so people in Scotland watch for the article and let me know what you think. To any one at Arnold Clark, again you are missing the opertunity to do the hounourable thing. It was only a matter of time before the press got hold of this. Arnold Clark you have made your bed now “lie” in it.
September 14th, 2007 at 3:27 pm
Finally collected my cc3 on wednesday 12/9/07. However a new voice control module (see posting 519) was delivered and installed while I was away but it still doesnt work. Apparently it requires special software to enable my dealer to reboot the system. My dealer hasnt got software and Ford either havent programmed it yet or just havent released it to the dealer network so my car wont talk to me. Probably a good thing as it might tell me it is as fed up as I am. Still doesnt stop me driving it and it is fantastic. Still a bit concerend about the first bout of rain but hey ho we will wait and see. So far problems aside it has been worth the wait
September 15th, 2007 at 11:49 am
Called our dealers on 20th August for update for delivery. Was told mid to end of September so presumably the dealership knew the cars were on a container from Italy. Got back on 5th September and called dealers the next day. Delivery now first week of October. Told them I wanted to take delivery on Sat 6th October. Then got told that it wasn’t on the tracking list yet so couldn’t confirm 6th ! Made the sales guy fully aware that we knew all about the problems and I expected him to be open and honest with me. After discussion with husband and seeing all the comments posted on this site and elsewhere we have set up a meeting with the salesman and sales manager today. Told him that this was a significant investment we are making and we wanted assurances and guarantees that the product we buy is fit for purpose. I will expect all assurances and guarantees/agreements in writing before taking delivery. He told me he was aware of the issue of the roof but had sent out three CC’s already about 3 weeks ago and no complaints yet - but then we haven’t experienced any significant rainfall down here in Surrey over this period ! I am going to ask for a full buy back should the car have to be continually returned to the dealers over a 3 month period, with the provision of a courtesy car while problems are dealt with. I am trading in my car so will be stuck if I have to go for the buy back, so may get them to confirm they’ll pay for a rental car for two weeks to cover this cost. The CC does still appear to be heads and shoulders above others so we are determined to remain optimistic. Hopefully, as we will see the whites of their eyes today, the sales manager will give us a fixed delivery date and agree our terms !
September 15th, 2007 at 12:19 pm
Dear Lesley,
In very similar position - please keep us informed of what the dealer says.
Best of luck
David
September 16th, 2007 at 9:49 am
Hi Lesley, you seem like a very fair and sensible person and i totaly agree with everything you said so good luck to you.
I ordered mine back in Dec 06 and have been told it will be ready for next weekend, my dealer tells me it was built in the 1st batch to be shipped over here and has gone through every possible fix and check available and he would be gobsmacked if it leaked after all that so we will see ay ! However after waiting so long for it and had numerous let downs i won’t be getting my hopes up for next weekend just yet, will keep you all informed.
September 16th, 2007 at 11:25 am
Hi David and Everyone. Fairly positive feedback after our meeting. The car will be at the dealership on 13th October, but he said he would put a priority on this and hopefully bring it forward. I asked for a buy back guarantee if I had continual problems with the car over a 3 month period. We made him aware that we know of others who have had this deal honoured. Our dealership is not interested, explaining that those cars built after August have had the roof fix done in Italy and everyone has full confidence in the product now. Ours was apparently built in the 2nd week of September. We told them that we know this is being done for others so a precedent has been set. He said it would be something we would have to agree with Ford direct and in the event that it did happen, they would give us as much assistance as possible. Then said that if we did have continual problems and the car was having to be in and out for repairs etc, I would want them to provide a courtesy car. We found out that our particular dealership offers a pick up and drop off service within a certain distance for servicing only, not repairs. Have come away with the guarantee of provision of a courtesy car for 12 months which I have asked for in writing. My husband is feeling more confident now that we spoken to the guy and I am now getting excited about picking it up on 13th - let’s hope it’s lucky 13 for me ! Will update as have further news.
September 16th, 2007 at 4:05 pm
I got a CC2 and have had it 2 weeks and it’s already been in the garage twice for constant rattles (which they have made worse) and windows which do their own thing as it hasn’t rained yet I’m clueless as to whether it leaks. I love the car but feel like I’m sat in a banger but driving a new car. At the dealership their is only one man who can fix it which is rubbish and I’m sick of the courtesy cars. If they fail to fix the car this time around I am going to ask my Astra back which I part-ex. I have been informed by other dealerships that you have 30 days or so to return the car if you are unhappy with it and recieve a refund something I am going to look into and will also be ringing consumer rights tomorrow for more info.I’ve had a car in the past that spent its life in the garage and I’m not doing it again!!!!
September 17th, 2007 at 12:04 pm
Hi every one. Two weeks ago the Focus went back to Arnold Clark, tonight we pick up our refund. We refused to take back our trade in and are recieving the full amount in cash. Good luck to you all.
September 17th, 2007 at 1:01 pm
I’ve had my CC3 for 4 weeks now and love it to bits.. No problems as of yet, touch wood…
After going past many Ford garages, they all seem to have 3/4 cabriolets on the forecourt for sale. How can they have such a huge backlog of unhappy customers waiting, yet have so many unallocated/unsold cars out there covered in “Drive away today” stickers? Seems strange, I’ve seen quite a variety of CC3/CC2’s in different colours in Berkshire / Hampshire. Seems strange to me, just my thoughts…..
September 17th, 2007 at 1:03 pm
If there is still such a big backlog on these, why am I seeing so many for sale on Ford forecourts??!! Surely, you’d think they would supply against all long waiting demand before stocking up with no allocated orders… just my thoughts….
September 17th, 2007 at 4:00 pm
Jasmine, the reason there is so many CC’s on the forecourts is that they are all cancelled orders!
Hmmmm bit strange isn’t it!!!!!
I live in North London/Herts and as of yet have still to see one on the road.
Good luck to everyone who is still waiting for their’s but after 8 months I have decided I have had enough and have cancelled mine and ordered a Focus Climate instead!
September 17th, 2007 at 6:05 pm
Just to let any of you know I’ve had a CC3 since April 2007 - it never leaked but had horrendous cabin noise which nobody could fix until they got an expert on it last week and now the noise seems to have gone. I am fortunate enough to work in a civil court and checked out the law - basically consumer law says if an item is purchased and then faulty within the first 6 months then it is considered faulty on day one. With big items, like cars, it is not unreasonable to expect to allow the manufacturer ‘one’ attempt to fix it, after which you should be given a replacement or refund. I threatened Ford with this and was prepared to go to court - now it seems I won’t have to. Their customer service is appauling for the most part - I was dealing with the Chief Executive’s Office. However the car is great (noise aside) and a pleasure to drive and gets constant looks. If you get nowhere with Ford though then maybe try the Trading Standards website as this is useful too.
September 17th, 2007 at 6:39 pm
We picked up our cheque today for full refund of monies. To all of you out there who are still waiting for your cars I wish you the best of luck. This fault had been identified before we took delivery of our car and we were assured that the car had been checked and tested before delivery to dealer. Rubbish!.Ford do not know what they are doing with this car. We were treated appallingly by their customer services which made me more determined to get a full refund. To all of you who think a slight leak is ok, go ahead keep your car. We just asked ourselves did we really wanted to throw away £20,000 + just to drive this headturner. The answer was no,these early models will always have stigma surrounding them and the resale and trade in values will be a joke. Good luck to all of you!
September 18th, 2007 at 7:20 am
The more I read this site, the more convinced I am that I did the right thing cancelling my order.
I haven’t seen one CC on the roads (apart from in Jersey) and no adverts for this car either. What’s going on? I think there is a design fault which may never be resolved until the launch of a new model.
September 18th, 2007 at 6:09 pm
well weve had our cc3 for just over two weeks now and so far so good. it drives great and with the top down … sensational ! weve had some rain and so far so good but waiting to drive it in heavy rain to test further. our dealer knows that we are wary
purchasers but assured us that if it did need to be fixed they would supply us with ’something to drive if at all possible ‘ wasnt convinced with this so decided
to buy the premium warranty which gives me 2 years servicing and breakdown cover plus a guaranteed hire
car. thought £300 was a reasonable price to pay for
more peace of mind ….plus the extras eg servicing etc.. not yet convinced that weve done the right thing but getting there…. bring on the heavy rain ??
September 18th, 2007 at 8:14 pm
Just to add a positive comment (lets hope I’m still positive when it rains), we have just picked up our new Ford cc2 and all I can say so far is what a fabulous car. It’s supposed to be one which has the modifications already done in Italy so if there are still problems I’ll let you know. So far it’s every bit as good as we hoped.
September 19th, 2007 at 11:12 am
So far so good … had a couple of weeks of open top motoring since taking delivery on Sept 1st. Seen a bit of rain & washed down with hose without any probs. Only come across 2/3 Focus cc’s on the road to date. Great fun to drive & has the novelty of being one of so few at the moment. Glad I held out in preference to Eos, Twintop etc. Might see you about?( Aqua Blue CC2 diesel)
September 19th, 2007 at 12:44 pm
Another positive comment (let’s hope it stays that way) I picked up my CC3 yesterday and it is lovely.
Drives like a dream, a real head turner. Mine was also supposed to have the mods done in Italy so I will also let you know how I get on. Also the CD/Radio ICE has been upgraded and I have the new one it is a round shape instead of square, looks cool.
September 19th, 2007 at 4:05 pm
See comment 598
I am STILL waiting and have been told by the Dealer that it is now back in Italy for roof fixing since they could only get approx 30 cars fixed/week in Dagenham.
Eventually got through to someone in Fords CC team and have been told that I will NOT be getting any compensation for the delivery delay (6 months and counting). Fords say the free service package was only offered to those who had taken delivery and had to return it to the dealers for fixing. Presumably it was offered to prevent cancellation and refund and possiblr litigation.
I argued the point that I am in effect buying 6 month old car (it has been standing and rusting for 6 months) and have had to spend money keeping my wifes car on the road (tax/MOT/new tyres and exhaust) all of which is extra expense which should not have been incurred. Fords were not sympathetic so have told them to put this in writing, but not holding my breath.
September 19th, 2007 at 8:41 pm
Do you really believe your car is back in Italy? The line they are spinning about the service is package is rubbish. We were given that package b4 we ever even saw our car. Why would you want to buy a 6 month old car? Think of the money you are throwing away and cancel. You have every right to end this now. They haven’t, and cannot, deliver in a reasonable time.We waited for ours , assured it was in perfect condition. It wasn’t. GET YOUR MONEY BACK AND RUN!
September 20th, 2007 at 10:32 am
Chris, maybe the contract with your dealer has a get out clause? The small print on mine says if the car isn’t delivered within three months of the ‘desired delivery date’ I can can give the dealer notice in writing and get my deposit back.
Still not sure whether to cancel myself… new shape, possible leaks and autumn are minuses, but a CC3 in Blue Di Cina looks so nice..!
September 20th, 2007 at 9:18 pm
Dear Lesley,
Mine is also being delivered on October 13th - coincidence or what? Test driving a diesel cc2 this weekend but will wait till next month so I get the right colour and hopefully a fully fit car! Not sure what will happen since my dealer offered me £6,000 for my car but that was six months ago.
david
September 21st, 2007 at 7:19 am
Washed my CC3 over the weekend and no problems. Have had a fair bit of rain this week and so far still no leaks. Keeping my fingers crossed it stays that way. My dealer’s service manager had a meeting with Ford technical yesterday so hopefully I might have some good news about my voice control module.(posting 611)Sent a letter to Ford CRC about it last week and surprise surprise I still haven’t heard from them. If I treated my customers this badly I would be out of business within a month. Still at least I am finally driving the car and both my wife and I are very pleased with it. Stick with it guys it will be worth it in the end. I think so anyway
September 21st, 2007 at 4:16 pm
HI Guys
For those of you still waiting. Ford are launching the new Focus early next year with the new shape cc out in April. With the problems with the 07 and I suppose 57 models now this doesn’t look good for re-sale values.
P.S Astra TwinTop is excellant and dry !!
September 21st, 2007 at 5:23 pm
We were going to finance the car through HP, but with teh doubts over resale values, we are going to PCP it and let the finance company take the risk.
September 21st, 2007 at 6:47 pm
(Caroline, and all)
……….and my new Audi A4 2.4sports Cabriolet is completely watertight, clunking-free and perfect working electric windows!
(did I say I saw a CC3 when I was in Glasgow the other day? …. the driver was coping well with the wet suit and snorkel as he was driving!)
I wish all of you all the very best for trouble free motoring, the CC is a lovely looking car!
September 22nd, 2007 at 4:07 pm
I’ve had my luna cc3 since Sep 1st and NO leaks, NO window faults and is as quiet as a mouse. I love this car, and even if there is a facelift model due in April, so what! makes mine more rare.
September 22nd, 2007 at 10:13 pm
I took delivery of my CC2 on Thursday 20 September. Drove it up from Swindon to Falkirk (400 miles) in the pouring rain and no problems. I ordered mine back in March and didn’t know what the problem with delivery until I came across this site tonight.
Only thing that hacked me off was there are a few scratches in the inside - but the dealership have offered to fix these so again no issues. Have had two days driving with the roof down. Disappointed with the colour (grenadine red) -not quite as rich as I thought it would be but hey it’s growing on me.
Very comfortable inside - love the back friendly seats and masses of boot room. Looking to see fellow Ford CC drivers on the road very soon…
September 23rd, 2007 at 8:06 pm
ordered my cc in feb from a internet dealer.delay after delay,have now canceled order.am going to re order new facelifted cc,hopefully all faults will be sorted by then,im a mechanic had fords all the time,got a st mondeo cougar and a ka,and cant wait to add cc to my fleet.am i mad or wat!!!
September 24th, 2007 at 12:42 pm
Have had the car for 6 days now and no problems so far(touch wood)it rained today and no leaks, everything is working fine. I must admit I am a bit suprised that all is going so well, let’s hope it stays that way.
September 25th, 2007 at 11:05 am
Took delivery of cc3 16 May - driving home it stated to rain - yes roof started leaking.
Ford customer care very very frustrating to deal with.
Would not reccomend this department.
Anyway car returned to dealership (Peoples) approx 3 weeks ago for the ‘fix’.
Went out last Tueday - started to rain - and yes roof leaking again!
Car returned to Peoples yesterday -will let you know when returned.
We have been offered 3 yrs service but have had great difficulty in obtaing confermation.
Cust. Care said confertmation would come from the dealer-dealer said it was down to cust. care. Cust care the said it was down to Ford Protect - FP then said it was down to cust care - no surprise there.
Apart from the leaks the car is very nice
will keep you informed
Neil
September 27th, 2007 at 5:42 pm
Well… I’ve just spent the best part of two hours reading through hundreds of comments and am really concerned. I saw a CC3 in an Arnold Clark showroom a couple of weeks ago, fell in love, and have reserved it. I’m due to complete payment on Wednesday next week and collect the car.
WHAT DO I DO????
It was registered on 16/08/2007 so what do you think? Has it suffered all the problems you describe? I would be devastated to pull out of the sale as it obviously is a wonderful car.
Can I get my dealer to offer me anything by way of fall-back incase I incur problems?
Any feedback from you all would be much appreciated!
Heather
September 28th, 2007 at 7:58 am
Surprise Surpirse! Mine CC2 leaks. I’m really not impressed with Ford customer care and really see no point in them existing as they are no help whatsoever. I am waiting to hear back from the garage following my letter of complaint, but I’m not giving up!
September 28th, 2007 at 8:25 am
Mine CC3 has been in for the fix twice and still leaks. They have now had the car three weeks. I have been back to the dealer, wrote letters and in contact with my finance company. A meeting was called regarding my CC3 and another on tuesday. I now have to wait for the managing director to come to a Decision. Which they should know by early next week.
I can hardly see what there is to decide as the car leaks and there seems to be no fix wot so ever for it!! I really could not see the managing director driving around in a car that leaks!!
I am not giving up!! I refuse to give up, as i am not paying over 300 pounds a month for a car that is not up to standards. So i will keep you all posted.
I want a full refund, encluding my ford privlage discount back.
If anyone has mamanged to get a refund it would be great to hear from you.
September 28th, 2007 at 9:22 am
Heather. It’s a difficult question. My wife’s car hasn’t leaked at all (yet). We picked it up mid September, but I’m not sure when it was built. If your car was registered on 16/8/07 you need to ask if the roof modifications were all done in Italy as part of the ‘new batch.’ If in doubt, can’t you just ask for a new car, and perhaps say you’ve changed your mind on the colour(if there’s any other colour you like. It would mean waiting but maybe it would put your mind at rest.
September 28th, 2007 at 10:51 am
Latest news - collected our CC3 on Wednesday with an assurance from the dealer that the car had been fully checked - left out in the rain, hosed down with a pressure washer etc etc. - and no leaks. drove home 16 miles, great, car felt really good. left outside over night on the driveway in the rain and guess what - thursday morning there were two leaks. called dealer and spent morning arguing over what happens next. they wanted car back to repair, we wanted a full refund and our volvo p/e back. thanks to other cases listed on this site we prevailed and have money back and volvo. lesson here is if you stick it out and you want a full refund, you are entitled. thanks again to those on the site who posted previous messages
david
September 28th, 2007 at 2:01 pm
Got a new CC3 to pick up this afternoon. Only now read these comments! It’s also raining! Worried now!!
September 28th, 2007 at 4:09 pm
XXXXX
See my comments under 645 - i took some limited legal advice and ford has set a precedent by refunding on previous occasions. however, each situation must be looked at on it’s own merits and your case could be diminished if you have driven the car for any length of time - we had ours less than 24 hours and only had 16 miles on the clock - thank goodness it rained that night!! however, the main point is that ford and the dealer accepted your money and entered into a contract on a product with a known defect and if that defect is in evidence on your car then you have a case to argue. we were certainly not prepared to part with over 20,000 for a “dud”. best of luck and keep up the challenge. hope this helps
david
September 28th, 2007 at 6:03 pm
Hi all. Got call from dealer today to say that my car has been “gate released” (whatever that means) and he now needed to register and tax it. He’s going to call me on Monday, hopefully with a firm delivery date. I thought 13th October was the firm delivery date but was too busy at work to give him the third degree. He said he’s been speaking to my husband too, so I’ll wait for him to get home and see what he was told. In answer to Heather’s question. If you see my comments on 615 you will see that my dealer advised that cars built after August have had the fix done by Pinafarina in Italy and they are totally confident in the product. Most European factories shut down for the whole of August for their Summer break, so this makes sense. If he can be believed the chances are that yours may be a UK fix and therefore a bit dodge. I suspect the car is available due to an order being cancelled as it was probably built in Italy around June/July. I would go back in and make the dealer aware that you know the problems and get him to tell you where the fix was done. If he tries to discount the price or fob you off, I would cancel. I’m trying to remain positive, but now seeing David’s comments, I’m struggling. David (645 & 7), do you know when your car was built and when did your dealer register it ?
September 28th, 2007 at 6:24 pm
Thanks to Phil and Lesley for their feedback. My dealer has confirmed that the vehicle is a customer return (after only 4 weeks)? He has also stated that the ‘fix’ was done at Dagenham. That being the case, it’s probably someone on this site who has returned it!!
September 28th, 2007 at 6:32 pm
lesley
not sure when it was built - perhaps we should have asked - but was registered this week. you get to a point sometimes when you do not know who to believe and you lose all confidence in the product and the providers.
david
September 28th, 2007 at 7:17 pm
We ordered focus cc on 28th Jan. After being fobbed of for 7 months we finally collected it on 1st sept.Within 18 hours of collection it started to leak in 6 different places. My wife had to have a towel on her leg as the leak was so bad.We immediatly rejected the vehicle, but were told to keep the car until they got us a hire car, which we have now had for 3 weeks.I phoned the body shop this week and spoke to one of there employees whe told me he had been on a course at Dagenham, and had been talking to the person responsible for sorting the water leaks out. He then said I shouldnt be disclosing this information to you but, at this moment and for the foreseeable future the leaks are incurable. On hearing this information I immediatly rang the new car sales manager at BURNS GARAGE OF CONGLETON and told him I wanted a refund, which he said was accectable.I have had a call late this afternoon from them saying ROBERT BURNS (THE OWNER OF THE GARAGE) says he will not refund my money unless ford buy it back. I find this appaling service from a main ford dealer with whom I have dealt with for many years.They have also sold my part exchange and had a substantial amount of cash off me.Inow have trading standards on the case, who are backing me 100%. Think long and hard before you buy one of these vehicles.Will keep you informed.
September 29th, 2007 at 11:48 am
Lesley (posting 648) Gate released means that your car has rolled of the production line has been inspected and as is waiting shipping. The next update your dealer should get is to say that is has been shipped. This means that it has be allocated a shipping slot but not necessarly actually sailed. Depending on where you live I would allow 3 - 4 weeks from “shipped date” to allow it to get to UK and then by road to your dealer. Most CC’s come into Southampton and are moved to dealers from there. I know all this as I have been through the process myself. My CC3 was ordered on 28/4/07 and was at my dealers on 15/8/07 and I actually took delivery on 12/9/07. Mine was gate released on 25/7/07 and left Italy on 27/7/07 and arrived in Southampton on 12/8/07. Hope this is of some help. Mine has had the factory fix and doesnt leak(so far) so I would imagine yours will be ok. The car is wonderful to drive so I hope you enjoy yours after the wait.
September 29th, 2007 at 12:57 pm
ordered my car end of May, was told end of Sept/early October, told yesterday its production date is now the end of November! come on Ford you can do better
September 29th, 2007 at 3:12 pm
Well, I’m going for it! Despite finding out that the vehicle I want is a customer return!! I spoke to the General Manager today and he has assured me that the customer had not experienced any roof leaks, despite the heavy rain we have had recently. They were simply put off by the 7 month wait, and the possibility of roof leaks. I am inclined to believe him for the simple fact that they have kept the car OUTSIDE for the past 2 weeks and it clearly hasn’t leaked. He has also offered to do a 20 minute hose test when I arrive to collect it, and told me if I find anything I’m not happy with in the next 4 weeks, he will offer me a full refund. As I’m making a significant saving on what I’d be paying for it new, I think I’m going to take the risk. If they’re confident enough to leave it outside in Scotland for 2 weeks, it’s worth the risk!
September 30th, 2007 at 2:01 pm
Hi Heather, I,m curious to know what colour the car is and also which Arnold Clark show room you saw the car in. I have returned my CC3 to Arnold Clark after only a few weeks of ownership,and it was also registered on the 16/8/07. Maybe just coicidence?
September 30th, 2007 at 4:56 pm
Thanks Grahame. I am expecting a call from my dealer on Monday with a firm collection date from them, but I will take on board what you have experienced and try not to vent my spleen down the phone line if I am given a late October/early November delivery date ! This has been such a roller coaster ride and I can’t wait to get off. What should have been a nice car to drive around in during Summer is looking more like an early Christmas present! Heather, it is great that the General Manager has given you this full refund assurance but I strongly urge that you get this in writing if you haven’t already done so. Maybe I’ve just got a suspicious nature but if he is so confident in the product, why has he offered you a full refund ? Also I don’t think the hose down test is sufficient as I have read somewhere that the leak occurs when the car is in motion i.e. when the water is forced. When I finally take delivery of my car I am going out for a long drive whenever it rains to give it a good test. My drive to work is only 20 minutes or so and it is parked in an underground car park there and in a garage at home. I won’t have peace of mind unless I do this. Perhaps I’ll end up in a convoy of other CC’s doing exactly the same thing !
September 30th, 2007 at 6:33 pm
See comments 598,628.
Still no sign of my Luna CC3,and Fords have still not answered my letters (now there’s a surprise). After being told 3 weeks ago by my dealer that the car was awaiting dispatch, 2 weeks ago it was on a boat bound for Southampton I rang last week only to be told it was still in the factory in Italy!!
Have got the sales director involved and he says he doesnt believe anything that Fords dispatch system tells him and will try and get some info next week. In a catch 22 situation now since if I cancel and order a new one it will be 5/6 months delivery at the earliest and no doubt much more ££.
September 30th, 2007 at 6:58 pm
5 or 6 months time will be ready to go on an 08 plate. There is the new facelifted model coming out next yr and there is no price increase for these models.
focusccforum .co. uk
October 1st, 2007 at 5:55 pm
Well after almost two weeks my cc has finally succumbed to the rain, today it started leaking.
I am taking the car back to the dealer in the morning and will give them one chance to fix the problem, however I am not confident it will get sorted as I was told the fix had been done in Italy before delivery.
October 1st, 2007 at 7:16 pm
Well i am sorry to say after waiting since March and taking delivery on 1st September mine leaks although really i new this after the first few days but was hoping it was just coincidence.
Following a carefully worded letter and discussion with consumer direct. My dealer who was very nice has offered me 2 choices, not three.
1. Have the car repaired. (take 7-10days not guaranteed to work) Has anyones worked??? I was assured mine was repaired in Italy and full tested.
2. Have a full refund.
I was hoping for the 3rd option that they would order me a new car!!. The dealer says they are no longer making the CC1 CC2 or CC3 only cars now are the ones in the system and he cannot guarantee are better than mine.???? Is this true??
He says the new version is available in the spring, but he has no prices and cannot order one now???
Who do i believe i am so confused now, like the car, not so keen on the colour and worried about after sale value.
NitroSi do you know any further details on the new model.
At present i am looking at getting a refund but then i will have no car???
Totally confused and a very sad day.
October 2nd, 2007 at 2:02 am
Orderd my c3 tdci luna 2 weeks ago , given 10th october as delivery date . Salesman gave build date of 10th sept and will have new shape sony sound system in it . After readin all the comments , not sure if I should pull out of deal and keep my 03 Focus tdci ghia with only 30k on clock and save my money . ps only put £250 down as dep . do i lose this.
October 2nd, 2007 at 9:13 am
John (659) Do you know when your CC was released from Italy. If it was after 9/7/07 it should have had the factory fix. Where abouts has yours started leaking. Mine was released 25/7/07 so should have had the factory fix but my wife noticed a small drip near the roof join by the drivers door. It was heaving down when she got in the car so not sure wether it was from when she opened door or a full on leak. Will have to wait and see
October 2nd, 2007 at 1:30 pm
Grahame,
My car was released after 9th July, it would have been sometime late Aug or early Sep. The leak has been from the same place as you mentioned on your car. It was also my wife who noticed it when she got in as it was raining yesterday. Ford have said they will take the car in tomorrow and get me a hire car.
I have told them I will give them once chance to fix.
October 2nd, 2007 at 2:42 pm
Hi Grahame and John.
After waiting since March, mine was delivered 1st Sept and supposed to have factory fix and checked by dealer. Mine leaks where the roof joins either side. I first thought it was when i opened the door but since heavy rain and wet mornings it leaks either side each day. When i washed the car it leaked in 4 places. I have kitchen roll on the floor catching the drops.
Following a carefully worded letter i have been offered 2 options from the dealer not 3 as i would have liked.
Option 1 Have care repaired 7-10days will be loaned car
option 2 full refund
I asked about the option 3 of a replacement and was told the CC1 2 and 3 are no longer supplied. The only ones available are the ones in the system and cannot guarantee better than what i have??? (Is this true or am i being fobbed off, i got about 2K discount through family connections.
I was told the new CC shape will be out in late spring. I cannot order at present as no prices available and the dealer said there would not be such a delay to order???
NitroSi do you think this is true??
So i am now completely confused, i love the car, not so keen on the colour (Argento which seems Gold sometimes)Now what to do??
October 2nd, 2007 at 5:36 pm
Anyone on this site bought from Dagenham Motors in Cobham, Surrey ? Our salesmen has told us that he has let three go out about 4-5 weeks ago and no leaks reported. On the basis of Rob’s experiences (664)and Mick’s comments (651), I am penning a letter to our dealership putting them on notice that if we suffer any leaks whatsoever, the car is being returned once as a gesture of good faith that they can fix it, but any further leaks experienced will mean the car will be returned with a demand for full reimbursement. As someone else has commented, who do we listen to and trust? I don’t know if the Sale of Goods Act covers cars - am going to investigate this further. Am I getting excited about taking delivery ? Absolutely not !
October 2nd, 2007 at 5:48 pm
Me again. Just did a “google” on “Sale of Goods Act, Cars” and first on the list is a guide from the BBC. Please have a look. I quote “the dealer who sold you the car is the one who is primarily responsible for its quality under the Law, not the manufacturer - it is the seller who must sort out any problems” If you are buying on finance, send them copies of any correspondence you send to the dealer. Stop using the car - this forms part of the rejection process, the sooner you reject the car, the better the chances of a full refund, replacement vehicle or free repair. Ford may not be on our side, but the Law certainly is! All this is going in my letter to my dealer.
October 2nd, 2007 at 7:42 pm
Thanks for that Lesley, I am just putting together a letter to the dealer informing them of my intentions, I do not know how succesful I will be. I am prepared to give them one go at fixing the car but after that I will reject on the grounds as stated in the sale of goods act.
October 2nd, 2007 at 8:44 pm
I’m grateful for all previous contributions. I bought my car on 17th May - it leaked (and had other faults. I waited patiently for the fix, which failed and failed again. My car has been back with the dealers for nine weeks now and they still can’t fix it. I was told that they had some further fix instructions a couple of weeks ago but they are waiting another new seal to try it. I don’t believe the problem has been sorted out yet.
I rejected the car on 12th September but am still waiting to hear from Ford’s ‘Customer Service’
It’s such a shame; the car looks great a